# Best Complaint Management Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Complaint management software is used to accept, categorize and track customer complaints from initiation through resolution. It provides a means to link issues to customers so they are notified when their complaint has been addressed, prioritize complaints using a variety of criteria, alert service personnel and deploy assets to solve those issues, and keep records of complaints for further analysis. Complaint management software is nearly always owned by customer service and support teams, but other departments and job functions generally have access to it as well; complaints can be relayed at any customer interaction, and employees need the ability to create a record. Complaint management software is therefore usually integrated with [CRM software](https://www.g2.com/categories/crm), [help desk software](https://www.g2.com/categories/help-desk), and [customer self-service software](https://www.g2.com/categories/customer-self-service). Some vendors built complaint management directly into these or other related systems. To qualify for inclusion in the Complaint Management category, a product must: - Record complaints from sources external to the user company - Identify and categorize the source and nature of the complaint - Act as a central repository and distribution hub for complaint tickets - Track the progress and status of outstanding tickets ## How Many Complaint Management Software Products Does G2 Track? **Total Products under this Category:** 49 ### Category Stats (May 2026) - **Average Rating**: 4.41/5 (↑0.01 vs Apr 2026) - **New Reviews This Quarter**: 96 - **Buyer Segments**: Mid-Market 42% │ Small-Business 37% │ Enterprise 22% - **Top Trending Product**: Cirrus Complaints Handling System (+0.077) *Last updated: May 18, 2026* ## How Does G2 Rank Complaint Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 33,200+ Authentic Reviews - 49+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Complaint Management Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - **Easiest to Use:** [FaceUp](https://www.g2.com/products/faceup/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) --- **Sponsored** ### FaceUp FaceUp is a reporting & case management platform built for compliance and risk leaders who need clarity, control, and defensible processes. Trusted by 3,500+ organizations in 70+ countries, FaceUp centralizes anonymous reporting, investigations, and risk analytics into one secure system, giving compliance teams full visibility from intake to resolution. Every report is supported by a complete audit trail, and access control permissions to meet regulatory requirements and protect the organization. Whether managing multi-country operations or complex internal investigations, FaceUp enables consistent global standards with local execution. ISO 27001 certified and fully GDPR compliant, FaceUp delivers enterprise-grade security with end-to-end encryption and two-factor authentication. Beyond intake, FaceUp transforms reports into insight. Real-time dashboards surface trends, recurring risks, and systemic issues by allowing leadership to act early, reduce exposure, and protect reputation. If you are responsible for compliance oversight, regulatory readiness, and internal risk mitigation, FaceUp provides the structure and visibility to do it confidently. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1892&secure%5Bdisplayable_resource_id%5D=1892&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1892&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=152114&secure%5Bresource_id%5D=1892&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Fpage%3D2&secure%5Btoken%5D=c64feef8552fed8d989f55046a0da1d2d1d1e31ef31a16a002f648954be6ce40&secure%5Burl%5D=https%3A%2F%2Fwww.faceup.com%2Fen&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Complaint Management Software Products in 2026? ### 1. [Complaint Management](https://www.g2.com/products/complaint-management/reviews) Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation. **Average Rating:** 3.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Complaint Management?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Complaint Management?** - **Seller:** [Honeywell](https://www.g2.com/sellers/honeywell) - **HQ Location:** Charlotte, North Carolina - **Twitter:** @HoneywellNow (2,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/honeywell/ (131,214 employees on LinkedIn®) - **Ownership:** HON - **Total Revenue (USD mm):** $32,637 **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Small-Business ### 2. [Customer Radar](https://www.g2.com/products/customer-radar/reviews) Customer Radar is the leader in Online Reputation Management software for vets and dentists. It contains all the features they need to consolidate and respond to feedback in real time, generate new demand for their services, engage staff and drive profitability outcomes for the business. The software is super easy to use and integrates into ezyVet and Henry Schein's EXACT platform in less than 2 minutes. There's a free 30-day trial for all new customers and a complete support network in place to make sure everyone gets real measurement returns from their investment. **Average Rating:** 4.3/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Customer Radar?** - **All-Employee Access:** 9.2/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 6.7/10 (Category avg: 8.4/10) - **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Customer Radar?** - **Seller:** [Customer Radar](https://www.g2.com/sellers/customer-radar) - **Year Founded:** 2009 - **HQ Location:** Auckland, NZ - **LinkedIn® Page:** https://www.linkedin.com/company/customer-radar (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise ### 3. [The Quantivate Platform](https://www.g2.com/products/the-quantivate-platform/reviews) Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. **Average Rating:** 4.6/5.0 **Total Reviews:** 6 **How Do G2 Users Rate The Quantivate Platform?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **All-Employee Access:** 10.0/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 10.0/10 (Category avg: 8.4/10) - **Two-Way Communication:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind The Quantivate Platform?** - **Seller:** [Ncontracts](https://www.g2.com/sellers/ncontracts) - **Year Founded:** 2009 - **HQ Location:** Brentwood, TN - **Twitter:** @Ncontracts (1,802 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ncontracts/ (471 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Enterprise #### What Are The Quantivate Platform's Pros and Cons? **Pros:** - Customization (1 reviews) - Ease of Use (1 reviews) - Intuitive (1 reviews) - Navigation Ease (1 reviews) - Tracking (1 reviews) **Cons:** - Slow Loading (1 reviews) ### 4. [CoreStream GRC](https://www.g2.com/products/corestream-grc/reviews) The intuitive, flexible GRC platform that delivers efficiency and value – your way. Driven by the belief that technology should be an enabler, not a barrier, we created the CoreStream GRC platform: a flexible, no-code solution that empowers organizations to design their perfect GRC system with our expert team. You tell us what you need, and we deliver it quickly and without unnecessary complexity. Using pre-built, customizable features, it’s as intuitive and versatile as building with Lego bricks – the solutions are limitless. With seamless scalability, an intuitive interface, and rapid implementation, CoreStream GRC turns GRC from an administrative burden into a powerful enabler for your business. Trusted by leading organizations like the BBC, Deloitte, NHS, PwC Middle East and Shell Energy, CoreStream GRC consistently delivers real, measurable value for all your risk, and compliance management needs. **Average Rating:** 4.4/5.0 **Total Reviews:** 4 **How Do G2 Users Rate CoreStream GRC?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind CoreStream GRC?** - **Seller:** [CoreStream](https://www.g2.com/sellers/corestream) - **Year Founded:** 2006 - **HQ Location:** London, England - **Twitter:** @CoreStreamLtd (27 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3137643/ (77 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 75% Enterprise, 25% Small-Business #### What Are CoreStream GRC's Pros and Cons? **Pros:** - Compliance Management (5 reviews) - Risk Management (4 reviews) - Efficiency Improvement (3 reviews) - Helpful (3 reviews) - Automation (2 reviews) **Cons:** - Complex Usability (3 reviews) - Complex Setup (1 reviews) - Complex Workflow (1 reviews) - Dashboard Issues (1 reviews) - Difficult Setup (1 reviews) ### 5. [E-Service](https://www.g2.com/products/e-service/reviews) Deliver Efficient Customer Service. Increase Customer Loyalty. Improve Internal Procedures. Share Information. Understand Your Business. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **How Do G2 Users Rate E-Service?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **All-Employee Access:** 7.5/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 7.5/10 (Category avg: 8.4/10) - **Two-Way Communication:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind E-Service?** - **Seller:** [Computer Frontline Consultancy Service](https://www.g2.com/sellers/computer-frontline-consultancy-service) - **Year Founded:** 2000 - **HQ Location:** Noida, IN - **LinkedIn® Page:** https://www.linkedin.com/company/cfcsindia (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business ### 6. [Everest 7 Complaint Management Software](https://www.g2.com/products/everest-7-complaint-management-software/reviews) Everest Complaint Management System is an effective resource for building customer relationships by engaging with your customers and providing timely responses to customer feedback. Flexible workflow, built-in correspondence and extensive reporting are among the many features that will streamline your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Everest 7 Complaint Management Software?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **All-Employee Access:** 10.0/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 10.0/10 (Category avg: 8.4/10) - **Two-Way Communication:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Everest 7 Complaint Management Software?** - **Seller:** [Lynk](https://www.g2.com/sellers/lynk-02a61862-5545-4269-b7b8-920f73d2edb4) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market ### 7. [Resolve Software Group](https://www.g2.com/products/resolve-software-group/reviews) Resolve Software Group offers a comprehensive Enterprise Case Management Software designed to streamline and enhance organizational processes. Their flagship product, Resolve Enterprise, is a multi-channel, collaborative platform that enables users to work seamlessly from any location, at any time, and on any device. This flexibility ensures that businesses can effectively manage cases, complaints, and customer interactions without being confined to a specific environment. Key Features and Functionality: - Multi-Channel Access: Utilize various user interfaces, including Resolve Web Client, Web Forms, and Web Portal, to capture and manage information from multiple mediums. - Dynamic Case Management: Tailor workflows to fit unique business needs, ensuring that processes are adaptable and efficient. - Comprehensive Data Management: Establish and manage complex relationships between data elements, facilitating in-depth analysis and reporting. - Customer Relationship Management (CRM: Access complete customer and complaint histories swiftly, aiding in effective case resolution. - Robust Reporting and Analytics: Generate insightful reports to monitor performance and identify areas for improvement. - Secure Document Management: Safeguard all case-related documents, ensuring confidentiality and compliance. Primary Value and Solutions Provided: Resolve Enterprise addresses the challenges organizations face in managing complex case processes and customer interactions. By unifying case and complaint management, the software enables businesses to make informed, timely, and intelligent decisions. It enhances customer interactions, accelerates case resolutions, and provides valuable insights into areas for improvement, ultimately leading to a superior customer experience. Additionally, the platform's adaptability ensures that organizations can remain agile in a constantly evolving regulatory environment. **Average Rating:** 3.8/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Resolve Software Group?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10) - **All-Employee Access:** 10.0/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 6.7/10 (Category avg: 8.4/10) - **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Resolve Software Group?** - **Seller:** [Resolve Software Group](https://www.g2.com/sellers/resolve-software-group) - **Year Founded:** 1994 - **HQ Location:** Box Hill, AU - **LinkedIn® Page:** https://www.linkedin.com/company/resolve-software/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business ### 8. [Ajust](https://www.g2.com/products/ajust/reviews) Ajust is an Australian platform dedicated to streamlining the complaint resolution process between consumers and businesses. By leveraging artificial intelligence, Ajust enables users to articulate their grievances effectively and ensures these complaints are promptly directed to the appropriate business channels. This approach significantly reduces the time and effort traditionally associated with resolving consumer issues. Key Features and Functionality: - AI-Powered Complaint Drafting: Users provide details of their issue, and Ajust's AI crafts a clear and professional complaint to be sent to the business. - Direct Submission to Businesses: Complaints are instantly delivered to the relevant department within the business, ensuring timely attention. - Guided Resolution Process: Ajust assists users through each step, from drafting the complaint to exploring further actions if the initial response is unsatisfactory. - Broad Business Coverage: The platform supports complaints against a wide range of Australian businesses, including major banks, telecommunications providers, energy companies, airlines, and retailers. Primary Value and User Solutions: Ajust addresses the common frustrations consumers face when dealing with business complaints, such as prolonged wait times and unclear communication channels. By automating and simplifying the complaint process, Ajust empowers users to have their voices heard efficiently, leading to faster resolutions and improved customer satisfaction. The platform's independence from the businesses it lists ensures unbiased support, prioritizing consumer interests throughout the resolution journey. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Ajust?** - **All-Employee Access:** 10.0/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 9.2/10 (Category avg: 8.4/10) - **Two-Way Communication:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Ajust?** - **Seller:** [Ajust](https://www.g2.com/sellers/ajust) - **Year Founded:** 2022 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/ajust-company/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business ### 9. [Enterprise Complaints Management](https://www.g2.com/products/enterprise-complaints-management/reviews) Complaints Management enables the effective development and more profitable relationships with the customers. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Enterprise Complaints Management?** - **All-Employee Access:** 3.3/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 5.0/10 (Category avg: 8.4/10) - **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Enterprise Complaints Management?** - **Seller:** [Equiniti](https://www.g2.com/sellers/equiniti) - **Year Founded:** 1988 - **HQ Location:** New York, USA - **LinkedIn® Page:** https://www.linkedin.com/company/equiniti/ (5,639 employees on LinkedIn®) - **Ownership:** LSE:EQN - **Total Revenue (USD mm):** $529 **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market ### 10. [Workpro Complaints Management System](https://www.g2.com/products/workpro-complaints-management-system/reviews) Workpro complaints management software enables you to record, manage and report on all complaints and in one easy-to-use system. Workflow tools guide users through the correct procedure, improving service and productivity, while comprehensive dashboards and reporting functionality improve management visibility and root cause analysis. Workpro comes ready to go with a configurable complaints process including complaint and FOI/SAR case types. Cloud or on-premise hosting available. Workpro is developed by CAS Ltd, an employee-owned technology company. We specialise in case management systems for complaints handling, HR/employee relations cases and other regulated casework. With over 18 years’ experience, our trusted Workpro case management software is used by public and private sector organisations worldwide. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Workpro Complaints Management System?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **All-Employee Access:** 8.3/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 8.3/10 (Category avg: 8.4/10) - **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Workpro Complaints Management System?** - **Seller:** [Workpro](https://www.g2.com/sellers/workpro) - **Year Founded:** 1969 - **HQ Location:** Edinburgh, GB - **Twitter:** @WorkproUK (244 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/computer-application-services-ltd/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Enterprise ### 11. [Complaints Management Software](https://www.g2.com/products/complaints-management-software/reviews) Qualityze Complaints Management Software is an AI-powered, cloud-based solution designed to help Life Sciences and Manufacturing organizations efficiently capture, investigate, and resolve customer complaints while maintaining continuous compliance. Built natively on Salesforce, the platform provides real-time visibility, standardized workflows, and complete traceability across the entire complaints lifecycle. Qualityze enables quality and regulatory teams to log complaints, perform investigations, assess reportability, and track corrective actions within a centralized system. By automating manual processes and enforcing structured workflows, organizations can accelerate complaint resolution, reduce compliance risk, and improve customer satisfaction. The solution offers configurable workflows, automated notifications, and comprehensive reporting dashboards that provide actionable insights into complaint trends, product quality signals, and potential risk areas. This helps teams strengthen post-market surveillance, improve responsiveness, and stay audit-ready. Purpose-built for regulated environments, Qualityze Complaints Management Software supports compliance with FDA, ISO 13485, and GxP requirements while helping organizations proactively manage product quality and customer feedback. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Complaints Management Software?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **All-Employee Access:** 8.3/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 8.3/10 (Category avg: 8.4/10) - **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Complaints Management Software?** - **Seller:** [Qualityze](https://www.g2.com/sellers/qualityze) - **Year Founded:** 2015 - **HQ Location:** Tampa, US - **Twitter:** @qualityze (235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/qualityze-inc (80 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 12. [Complaints Management System](https://www.g2.com/products/complaints-management-system/reviews) Complaints Management System is an affordable customer complaint management solution. It has built-in problem solving tools, corrective action management tools and root cause analysis tools. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Complaints Management System?** - **All-Employee Access:** 8.3/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 6.7/10 (Category avg: 8.4/10) - **Two-Way Communication:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Complaints Management System?** - **Seller:** [QIT Consulting](https://www.g2.com/sellers/qit-consulting-8bf4162d-3d59-481e-8d1e-7c815939c518) - **Year Founded:** 2002 - **HQ Location:** Norwalk, US - **LinkedIn® Page:** https://www.linkedin.com/company/qit-consulting-inc (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 13. [Open.cx](https://www.g2.com/products/open-cx/reviews) Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Open.cx?** - **All-Employee Access:** 8.3/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 8.3/10 (Category avg: 8.4/10) - **Two-Way Communication:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Open.cx?** - **Seller:** [Open.cx](https://www.g2.com/sellers/open-cx) - **Company Website:** https://www.open.cx/ - **Year Founded:** 2025 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/opencx (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 14. [Powerblox Complaint Management](https://www.g2.com/products/powerblox-complaint-management/reviews) Effortlessly manage and process customer and vendor complaints within Microsoft Dynamics Business Central with Powerblox Complaint Management. Configure complaint types, track expenses and related documents, streamline approvals, and collaborate seamlessly to resolve issues. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Powerblox Complaint Management?** - **All-Employee Access:** 8.3/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 10.0/10 (Category avg: 8.4/10) - **Two-Way Communication:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Powerblox Complaint Management?** - **Seller:** [Powerblox](https://www.g2.com/sellers/powerblox) - **Year Founded:** 2020 - **HQ Location:** Brussels, BE - **LinkedIn® Page:** https://www.linkedin.com/company/powerblx (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 15. [Remetrex PQ](https://www.g2.com/products/remetrex-pq/reviews) Remetrex PQ is a customer service software that helps to increase a company's productivity. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Remetrex PQ?** - **All-Employee Access:** 10.0/10 (Category avg: 8.8/10) - **Priority Case Alerts:** 10.0/10 (Category avg: 8.4/10) - **Two-Way Communication:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Remetrex PQ?** - **Seller:** [Remetrex](https://www.g2.com/sellers/remetrex) - **Year Founded:** 1991 - **HQ Location:** DOYLESTOWN, US - **LinkedIn® Page:** http://www.linkedin.com/company/remetrex-inc (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 200% Mid-Market #### What Are Remetrex PQ's Pros and Cons? **Pros:** - Automation (1 reviews) - Customer Interaction (1 reviews) - Customization (1 reviews) - Reporting (1 reviews) **Cons:** - Ticketing Issues (1 reviews) ### 16. [Case Management for iMIS](https://www.g2.com/products/case-management-for-imis/reviews) An adaptable case management system built to meet your organization’s workflow, no matter how complex. Resolve complaints, grievances, and investigations faster, all within iMIS. Managing cases across emails and spreadsheets can be time-consuming and hard to control. Case Management for iMIS brings everything together in one connected system so your team can work efficiently and with confidence. **Who Is the Company Behind Case Management for iMIS?** - **Seller:** [Bursting Silver](https://www.g2.com/sellers/bursting-silver) - **HQ Location:** 171 E Liberty St Suite 208, Toronto, ON M6K 3P6 - **Twitter:** @BurstingSilver (97 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bursting-silver/ (53 employees on LinkedIn®) - **Phone:** 1-844-515-5955 ### 17. [Claimly](https://www.g2.com/products/claimly/reviews) Claimly.pro – Simplify Complaint and Claim Management Claimly.pro is an intuitive, all-in-one platform designed to streamline the management of complaints and claims for organizations of any size. From receiving and tracking issues to resolving them efficiently, Claimly.pro empowers your team to handle every case with precision and speed. Key Features: Organized Workflows: Track, manage, and resolve complaints and claims effortlessly through a centralized dashboard. Improved Communication: Strengthen relationships by keeping customers informed and engaged throughout the process. Scalable for All Businesses: Designed to support both small teams and large enterprises, adapting to your unique needs. Real-Time Insights: Monitor performance and identify trends to improve service quality and reduce response times. User-Friendly Interface: Get started quickly with a platform that’s simple to learn and easy to navigate. Benefits: Reduce service times and optimize operational efficiency. Boost customer satisfaction with clear and proactive communication. Save resources with an organized and automated approach to claim management. Claimly.pro helps you turn challenges into opportunities by providing a seamless solution to manage complaints and claims while enhancing customer trust and loyalty. **Who Is the Company Behind Claimly?** - **Seller:** [Claimly](https://www.g2.com/sellers/claimly) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 18. [Complyr](https://www.g2.com/products/complyr/reviews) Complyr is complaint management software designed to help regulated teams organise, track, and resolve complaints efficiently, meeting FCA and customer expectations. **Who Is the Company Behind Complyr?** - **Seller:** [Complyr](https://www.g2.com/sellers/complyr) - **Year Founded:** 2023 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/complyr/ (2 employees on LinkedIn®) ### 19. [Confide Platform](https://www.g2.com/products/confide-platform/reviews) The Confide Platform offers a complete GRC workflow and case management system that consolidates whistleblowing, grievances, fraud investigations, third-party risk assessments, customer complaints, and more in one intuitive interface. The platform is built on 4 core principles: ⓵ Receive: Instantly initiate risk and compliance workflows. ⓶ Manage: All the tools you need in one place for any investigation or workflow ⓷ Resolve: Complete cases with audit-ready case and task management ⓸ Comply: Ensure and demonstrate regulatory adherence in real-time Get up and running in hours with pre-built templates and automated workflows. Perfect for enterprises seeking consolidation or startups building their first compliance program **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Confide Platform?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Confide Platform?** - **Seller:** [Confide](https://www.g2.com/sellers/confide) - **Year Founded:** 2023 - **LinkedIn® Page:** https://www.linkedin.com/company/confideplatform/ **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Confide Platform's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Features (1 reviews) - Onboarding (1 reviews) - Professional Service (1 reviews) ### 20. [Emson](https://www.g2.com/products/emson/reviews) Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to different people. They can also have costs recorded and approved against any type of case. Log and track complaints, leads or incidents; assign actions and costs; analyse what causes complaints. Emson provides a full operational view of your customer interactions and the actions taken to resolve them. A free tier exists for small companies and start ups to use as a basic shared inbox system. This could be used as a help desk or a way to respond to customers contacting you via the embedded contact form. Simplified setup, no need for a degree or training course in how to configure. **Who Is the Company Behind Emson?** - **Seller:** [Rezero Consulting](https://www.g2.com/sellers/rezero-consulting) - **Year Founded:** 2021 - **HQ Location:** Barnsley, UK - **LinkedIn® Page:** https://www.linkedin.com/company/rezerosoftware/ (1 employees on LinkedIn®) - **Phone:** 01709 213451 ### 21. [Frontizo](https://www.g2.com/products/frontizo/reviews) Frontizo – Complaint management software and APP allows you to track and manage customer complaints, follow-up actions, customer feedback and MIS using cloud and app Complaint management is the process of handling, managing, responding to and reporting customer complaints. Frontizo ensure companies have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. This process requires a streamlined approach and constant monitoring to ensure end-to-end management of complaints, faster resolutions & continuous improvement. Frontizo empowered manufacturers and service providers. **Who Is the Company Behind Frontizo?** - **Seller:** [Computer Frontline Consultancy Service](https://www.g2.com/sellers/computer-frontline-consultancy-service) - **Year Founded:** 2000 - **HQ Location:** Noida, IN - **LinkedIn® Page:** https://www.linkedin.com/company/cfcsindia (24 employees on LinkedIn®) ### 22. [HelpDesk](https://www.g2.com/products/helpdesk/reviews) HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced tools like AI-driven assistance, tagging, private notes, and canned responses, HelpDesk streamlines workflows and guarantees fast, accurate responses, significantly saving time. It excels at managing email and mail overload with intelligent filtering and prioritization. HelpDesk ensures the highest standards of confidentiality and integrity for all interactions. Known for its cost-effectiveness, HelpDesk is an essential tool for businesses of any size, empowering agents to deliver outstanding customer service. **Average Rating:** 4.6/5.0 **Total Reviews:** 34 **How Do G2 Users Rate HelpDesk?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind HelpDesk?** - **Seller:** [Text](https://www.g2.com/sellers/text-d7daf23a-c555-466c-8ae4-fc77beae1378) - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text_hq (132 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/text/ (382 employees on LinkedIn®) - **Ownership:** WSE: TXT **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 59% Small-Business, 35% Mid-Market #### What Are HelpDesk's Pros and Cons? **Pros:** - Features (3 reviews) - Ease of Use (2 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Easy Communication (1 reviews) **Cons:** - Inadequate Filtering (1 reviews) - Limited Features (1 reviews) - Limited Integrations (1 reviews) - Technical Issues (1 reviews) - Time Delays (1 reviews) ### 23. [mycomplaints.ai](https://www.g2.com/products/mycomplaints-ai/reviews) mycomplaints.ai is an AI-powered complaint management software that enhances analysis, investigation, root cause identification, and resolution of customer complaints. The platform integrates with existing CRM systems including Salesforce, Zendesk, Microsoft Dynamics, and other customer service solutions to create a unified workflow. mycomplaints.ai features transparent AI functionality that requires human validation at every step, an integrated data warehouse for detailed reporting and regulatory compliance, and industry-specific templates for financial services, utilities, and public sector organizations. The system operates with enterprise-grade security on AWS infrastructure, offering data isolation and regional hosting options across the US, Europe, Australia, and the UK while maintaining strict data protection standards throughout the complaint handling process. **Who Is the Company Behind mycomplaints.ai?** - **Seller:** [MyComplaints AI](https://www.g2.com/sellers/mycomplaints-ai) - **Year Founded:** 2024 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/mycomplaints-ai/ (1 employees on LinkedIn®) ### 24. [Verifarma QMS](https://www.g2.com/products/verifarma-qms/reviews) Verifarma QMS is Verifarma’s Quality Management System, specifically designed for the pharmaceutical, veterinary, and life sciences industries. The solution centralizes, digitizes, and controls all key quality processes, ensuring compliance with local and international regulations while promoting continuous improvement. The platform enables integrated management of deviations, CAPAs, change controls, audits, documentation, training, and risk management, providing full traceability, version control, and audit-ready records. Verifarma QMS replaces manual and fragmented processes with a unified, validated environment aligned with regulatory best practices. Designed to scale alongside organizational growth, Verifarma QMS adapts to companies of different sizes and regulatory frameworks, helping quality teams reduce errors, improve operational efficiency, and ensure patient safety. **Who Is the Company Behind Verifarma QMS?** - **Seller:** [Verifarma](https://www.g2.com/sellers/verifarma) - **Year Founded:** 2007 - **HQ Location:** Calle Churruca 8, Palmas de Gran Canaria, España. - **Twitter:** @verifarma (16 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verifarma-global/ (108 employees on LinkedIn®) - **Ownership:** Verifarma ## What Is Complaint Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Complaint Management Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) --- ## How Do You Choose the Right Complaint Management Software? ### What You Should Know About Complaint Management Software ### What is Complaint Management Software? For the service team at a customer-facing company, fielding customer complaints is a routine part of the job. These issues can include anything from technical support problems to negative feedback about product features. Depending on the size and reach of a business, there may be hundreds or even thousands of complaints to manage and—hopefully—resolve in a way that leaves everyone feeling satisfied. Customer complaint software is designed specifically for these matters, allowing support teams to centralize these issues, sort them, and gain insights from them en route to their timely resolution. Depending on the structure of your support department, you may have an extensive team to handle complaints from live callers and collect customer feedback from other sources. As your customer base grows, you may receive customer complaints from various sources and at a rate that makes it difficult to resolve issues in real time. The complaint management solutions in this category help to document, sort, and prioritize this feedback so the support staff can track and resolve them in the order that makes the most sense. Additionally, these tools can often generate valuable data about problem areas or risk factors within products or services. This information can be used to find and fix the root causes of customer experience woes so future users will not encounter the same problems. Key Benefits of Complaint Management Software - Improve communication to reduce support time and cost - Increase customer satisfaction, engagement, and loyalty - Identify problem areas in your brand offerings - Adhere to regulatory standards for continuous improvement ### Why Use Complaint Management Software? Quality customer service is often what separates a good company from a great one. Unfortunately, it is an overwhelming task in many cases, especially for startups that are constantly troubleshooting and evolving their products or services and established companies with a global base of users. Modern complaint management systems provide in-depth assistance with support processes, helping ensure that customer complaints are addressed one by one. When done properly, this can increase customer satisfaction and strengthen customer relationships, while also identifying and tracking the source problems behind negative feedback, so the appropriate team can resolve them. Managing complaints is not only good for your business and its customers but is required by various regulations and standards. For example, ISO 9001 certification requirements include the continuous improvement of products or services based on customer needs and standards. The management solutions in this category help businesses across a number of industries ensure regulatory compliance. Proper compliance with these various standards can help organizations avoid legal troubles while continuing to improve product quality and customer loyalty along the way. ### Who Uses Complaint Management Software? The process of monitoring and resolving customer feedback is crucial to the whole of an organization. A brand’s reputation and continued success relies heavily on how it manages the complaint process, interacts with its clients, and sees to the continued improvement of products, services, and processes. A specialized case management tool that focuses on this workflow can benefit everyone in an organization, from the service desk to the CEO. With that said, the ideal users for customer complaint management software are product support or customer support teams. As complaints and support issues are collected from multiple channels, this timely feedback will be shared with the individuals to whom it is most relevant. **Customer service —** A company’s service staff is the primary liaison between a brand and its distributed customer base. Traditionally, this process entails phone calls, email exchanges, or live chat conversations where they can manage customer questions and offer real-time support for any product-related issues. These days, this can also involve tracking complaints or questions from other sources around the web, such as social media platforms. Using the platforms in this category, support teams can streamline the process of tracking customer complaints, as well as the service processes or actions that are taken in response to each situation. In many cases, support teams will need to prioritize or escalate certain complaints based on urgency or severity and reassign these matters to others within the team or across the organization. For example, a service member may need a manager to review a particular issue and give their input on handling the matter. With the case management features on certain platforms, customer service professionals can conveniently organize each complaint with notes, tags, or complaint status details and assign them to the correct employee for review. **Product support —** In various scenarios, the customer service team will come across noteworthy complaints about products or services that should be brought to the attention of developers or product engineers. For instance, if a user discovers a glitch in a product’s reporting features, the product team may need to create a fix before the ticket can be properly resolved. In these situations, the customer service team needs to inform relevant parties as quickly as possible. Users may choose to simply relay complaint details through external channels or transfer the details to the appropriate parties directly on complaint management tools. For these reasons, individuals on the product support team may choose to create accounts on these platforms so they can remain in the loop about complaints as they arise. In addition to general awareness of issues or assisting with their resolution, these tools may offer reporting capabilities that can help this team improve their solutions and stay ahead of future problems. This data may offer insights, such as the most common complaints or product features that are mentioned in negative feedback on social media or elsewhere on the web. Depending on the structure of your business or the products you offer, complaint data may also be relevant to others in the supply chain. Managers or administrators may choose to create accounts for different employees based on the specific management processes of the company to help manage complaints and resolve issues as needed. ### Complaint Management Software Features The solutions in this category offer diverse feature sets designed for complaint case management, reporting, and resolution. In a number of cases, these products fall into more than one software category and can serve more than one purpose for your organization. The following are some common features you may encounter when researching products that can help you manage customer complaints and respond with the appropriate measures both externally and internally. **Complaint tracking —** Depending on your customer support systems and your other sources of collecting feedback (e.g., hotlines, web forms, social media, [live chat software](https://www.g2.com/categories/live-chat)), you may encounter hundreds or even thousands of cases in need of attention. Many of the solutions in this category allow for accurate documenting and tracking of these customer complaints, accessible through an intuitive dashboard. These dashboards may include capabilities like searching, filtering, and assigning of cases based on review from managers or the support staff. Each individual case will include the relevant information for the user, such as customer contact details, the specifics of the complaint, and notes on any actions being taken in response. They may also include case priority or urgency tags that can help determine the turnaround time for resolutions and the order in which the support team should handle each task. For the best possible complaint tracking, these tools may allow for certain stages or escalations to be established by the administrator, which neatly lay out the process for conflict resolution. For instance, stage one may be for complaints that were just received, stage two for cases that are reviewed and assigned to a specific employee, and so on. Along the way, users may establish a target time for completion and recording of case outcomes. Certain platforms include a time-stamped audit trail that identifies anyone who creates, modifies, or closes an electronic record of a complaint as well as any changes made along the way. When tickets are assigned to new participants or deemed a high priority by a manager, the platform may send alerts or notifications to the appropriate parties so they can get to tickets in a timely fashion. Within individual tickets on these platforms, users may also be able to create, manage, and schedule subtasks with individual handler assignments and due dates. Because of the valuable data generated from these customer interactions, a number of complaint management systems include integrations with popular [CRM software](https://www.g2.com/categories/crm), [customer service software](https://www.g2.com/categories/customer-service), or other relevant platforms. Once the appropriate systems are connected, data may be automatically extracted onto related platforms as it is collected. This data may be related to customer accounts or the specific product features being discussed, among other things. **Follow-ups —** Once complaints are categorized, prioritized, and assigned within a complaint management platform, you may find tools that assist with customer follow-ups as issues progress through the correct workflows. Good correspondence is essential to customer relations, especially when dealing with the emotions and frustrations of negative experiences associated with your products or services. With that being said, a number of complaint management products include features for scheduling and sending thoughtful follow-ups, whether through external messaging software tools or directly through the platform itself. This may involve messaging templates, reminders, and integrations with your team’s existing software stack such as [email software](https://www.g2.com/categories/email) or [help desk software](https://www.g2.com/categories/help-desk). Depending on the scope and timeframe for a ticket, you may send a handful of follow-ups or simply a final message once a ticket is resolved. Working within these platforms can help service teams plan the optimal approach and ensure smooth, productive communication with your customer base as complaints are reviewed and resolved. **Product and customer insights —** As your company identifies and addresses issues related to your products or services, there is a wealth of valuable data to be collected with regard to correcting the problem and appeasing your customers. Reporting features on some complaint management tools offer analytics that measure trends and help draw insights that can benefit the company as a whole. This may entail root cause analysis, which can help identify areas most likely to cause dissatisfaction among customers based on past and ongoing complaints. Product teams may be especially interested in complaint data as it can pinpoint areas for improvement, gaps in service, and areas of risk so they can be prioritized in product workflows. This information may be available in customizable reports, which can be shared with the appropriate employees or teams, or simply exported onto other systems for future reference. In addition to internal improvements, the data that is generated on these platforms may be useful for demonstrating compliance and customer support actions to regulatory agencies. Information such as average time to close tickets and the rate at which specific complaints are reduced can conveniently demonstrate process compliance and support efficiency to managers and oversight committees alike. This can be especially useful within industries that have a significant health or safety component related to products or services. **Knowledge base —** Handling customer complaint scenarios will often require specific product or other company information, whether as a complete solution to the problem or as a supplement to the decided-upon actions. Complaint management platforms may integrate with or offer features of [knowledge management software](https://www.g2.com/categories/knowledge-management), which can help centralize resources for frequently asked questions, how-tos, and other useful information assets. In many cases, customer complaints are based around user experience challenges or troubleshooting problems that can be detailed for easy reference on support knowledge bases and accessed by customer service teams or the customers themselves. In other cases, complaints may stem from complex issues that need to be walked through step by step, and support teams may leverage knowledge bases to help connect the dots and accurately deliver this information as needed. Knowledge bases not only provide a central repository for this situational information but, in some cases, may store multimedia that can be accessed or shared to help resolve conflicts. The faster that support experts can identify the underlying causes and solutions to customer issues, the faster they can respond to customers with this information and successfully close their complaint tickets. Knowledge base features or integrations with knowledge managers can facilitate the storage of and access to this information.