### Contents

- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

# Complaint Management Software Resources

##### Discussions and Reports to expand your knowledge on Complaint Management Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data.

[ContentsExpand/Collapse Contents](#)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

## Complaint Management Software Discussions

0

Question on: Zendesk for Customer Service
[What is the best way to translate/integrate current content into Zendesk Guide?](/discussions/what-is-the-best-way-to-translate-integrate-current-content-into-zendesk-guide)

If we already have content on a FAQ page on our website, but in a different language, what would be the best way to integrate that into Zendesk Guide (help center)? Is there any really effective alternative to translating and adding each article, one by one?

Use machine translation, i.e. google. You can use javascript to add Google Translate button shown under each article page so end-users can select a language and translate things.

Answered: Anton Maslov on November 26, 2022

Comment deleted by user.

Answered: Stephanie MIrch on September 20, 2022

Comment deleted by user.

Answered: Nathalia Cordeiro on November 14, 2022

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0

Question on: Zendesk for Customer Service
[Is there a way to set auto answer for emails while we are away?](/discussions/is-there-a-way-to-set-auto-answer-for-emails-while-we-are-away)

Sometimes we are out of the office and we need an automated system to answer on our behalf, we need the auto-answer option for such cases.

Yes. You should set your business hours first and then create a trigger, both are under the Admin Center.

Answered: Mia Perez-Galletes on July 25, 2022

Yes. There are ways to implement out of office replies with zen desk.

Answered: Stephen Flynn on August 11, 2025

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0

Question on: Zendesk for Customer Service
[How has your experience been using zendesk, especially those in hotel / hospitality industry?](/discussions/how-has-your-experience-been-using-zendesk-especially-those-in-hotel-hospitality-industry)

When you your organization first started using it and there after?

good support

Answered: siva ram on August 5, 2025

Not great - not in hotel industry though

Answered: Howard Williams on October 11, 2022

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## Complaint Management Software Reports

Mid-Market Grid® Report for Complaint Management

Summer 2026

G2 Report: Grid® Report

Grid® Report for Complaint Management

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Complaint Management

Summer 2026

G2 Report: Grid® Report

Momentum Grid® Report for Complaint Management

Summer 2026

G2 Report: Momentum Grid® Report

Small-Business Grid® Report for Complaint Management

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Complaint Management

Spring 2026

G2 Report: Grid® Report

Small-Business Grid® Report for Complaint Management

Spring 2026

G2 Report: Grid® Report

Mid-Market Grid® Report for Complaint Management

Spring 2026

G2 Report: Grid® Report

Grid® Report for Complaint Management

Spring 2026

G2 Report: Grid® Report

Momentum Grid® Report for Complaint Management

Spring 2026

G2 Report: Momentum Grid® Report