### Contents - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Complaint Management Software Resources ##### Discussions and Reports to expand your knowledge on Complaint Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Complaint Management Software Discussions 0 Question on: Zendesk for Customer Service [Is there a free version of Zendesk?](/discussions/is-there-a-free-version-of-zendesk) Is there a free version of Zendesk? Zendesk Support Suite offers a free 14 - day trial. Answered: Ankur Goyal on September 8, 2024 No, but there is a Free Trial on their website's pricing page. Answered: Ryan Gerhardt on May 10, 2023 Currently we don't have a free access for Zendesk, but we can use the 14 days trial version. Answered: Samynathan Subramanian on May 11, 2023 There is trial. Answered: Artyom Mayorov on May 14, 2024 Whilst there is not a free Zendesk instance, they do offer a 14 day free trial service. After that has ended, you would need to pick a plan that suites your business needs. Plans start from £35 a month, per user and go up to £175 per month, per user. The higher the plan, the more functionality and benefits you get. Answered: Andy Seaman on May 11, 2023 There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Answered: Jeff Contizano on May 10, 2023 No they dont but you can take free trial of alternative of zendesk called Desku.io Answered: Gaurav Nagani on October 5, 2023 [See more answers (6)](javascript:void(0);) [Your answer](/discussions/is-there-a-free-version-of-zendesk/comments/new?remote=true) 0 Question on: RingCentral Contact Center [How good is RingCentral?](/discussions/how-good-is-ringcentral) How good is RingCentral? Great product Answered: Christopher Williams on May 9, 2023 I like it so much, I can connect pretty much with a lower speed of internet without sacrificing the quality of the call Answered: Gus Tellez on December 19, 2024 Comment deleted by user. Answered: Chris Manton-Maund on March 13, 2023 terrible Answered: Rick Burridge, LUTCF on June 29, 2026 [See more answers (3)](javascript:void(0);) [Your answer](/discussions/how-good-is-ringcentral/comments/new?remote=true) 0 Question on: Zendesk for Customer Service [Is zendesk any good?](/discussions/is-zendesk-any-good) Is zendesk any good? For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other non-support teams. If you want a CRM that can be used by all teams (billing, legal, engineering, sales, etc.) along with your support team, Zendesk is not great for this. Answered: Amged Mansour on December 2, 2022 Short answer: Yes, with a few shortcomings. Longer answer: We use Zendesk for our help ticketing system in a K-12 school district and I find it effective in that regard, but I do have a few issues. Cons 1) I find the web interface not very attractive or user friendly and in some cases, unintuitive. 2) The mobile app, especially on an iPhone, is even harder to use and lacking features offered through the web interface. On iPad, I actually access Zendesk through a web browser instead of using the app. 3) Some functions are missing, like the ability edit notations that have been added to a help ticket. Pros 1) Customer interface is very customizable. 2) Realatively easy to automate many functions. 3) Support is fantastic. 4) The service is frequently updated, adding additional functionality. Answered: Frank Ippolito on December 2, 2022 It's the best! Makes Customer Support fun. The most effective way of managing customer interaction with a team. Answered: Pierre Clouthier on December 2, 2022 absolutely, time saver, easy to use. no need for another employees, saves time and money, and so EASY Answered: Carolyn Nikkanen on December 2, 2022 Zendesk is a great all in one platform where all your Support needs can live. From data & insights to the Support functionalities any B2C company needs, it’s all here! Answered: Ryan Kow on January 19, 2023 Yes, Zendesk is quite good at many things. It offers a clean intuitive UI. It allows members of the same team to know, in real time, who is viewing and/or working on specific tickets. It's easy to organize incoming emails and respond to them. The functions for macros and triggers is robust and intuitive. Reporting is the one area where Zendesk needs to improve to be a viable solution for large companies. But in terms of usability, intuitiveness, and modern design, I would take Zendesk over Salesforce any day. Answered: Ryan Flores on December 2, 2022 Yes, Zendesk can be great Answered: Nikki Lemberg on December 2, 2022 its pretty good Answered: Gil Zellner on December 3, 2022 Had a poor experience investing my money; it wasn't simple for me because I was scammed numerous times. Up until I came across Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Jeff my utmost respect because he's sincere and honest on all counts,  and he helped me recover what I lost. Use WhatsApp to reach him right away if you need his assistance: +84 94 767 1524; email: jeffsilbert39@gmail.com. Answered: charles annod on January 19, 2023 [See more answers (8)](javascript:void(0);) [Your answer](/discussions/is-zendesk-any-good/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/complaint-management/resources?discussions_page=3) - [1](/categories/complaint-management/resources) - [2](/categories/complaint-management/resources?discussions_page=2) - [3](/categories/complaint-management/resources?discussions_page=3) - 4 - [5](/categories/complaint-management/resources?discussions_page=5) - [6](/categories/complaint-management/resources?discussions_page=6) - [7](/categories/complaint-management/resources?discussions_page=7) - [8](/categories/complaint-management/resources?discussions_page=8) - … - [12](/categories/complaint-management/resources?discussions_page=12) - [13](/categories/complaint-management/resources?discussions_page=13) - [Next ›Next ›](/categories/complaint-management/resources?discussions_page=5) ## Complaint Management Software Reports Mid-Market Grid® Report for Complaint Management Summer 2026 G2 Report: Grid® Report Grid® Report for Complaint Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Complaint Management Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Complaint Management Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Complaint Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Complaint Management Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Complaint Management Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Complaint Management Spring 2026 G2 Report: Grid® Report Grid® Report for Complaint Management Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Complaint Management Spring 2026 G2 Report: Momentum Grid® Report