### Contents - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Complaint Management Software Resources ##### Discussions and Reports to expand your knowledge on Complaint Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Complaint Management Software Discussions 0 Question on: Zoho Desk [What is Zoho Desk used for?](/discussions/what-is-zoho-desk-used-for) What is Zoho Desk used for? We use zoho desk to manage our clients tickets. Answered: Alin Paraschiv on November 9, 2023 [Your answer](/discussions/what-is-zoho-desk-used-for/comments/new?remote=true) 0 Question on: Freshdesk [What is Freshdesk used for?](/discussions/what-is-freshdesk-used-for) What is Freshdesk used for? Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track issues, and provide efficient support through multiple channels like email, chat, phone, and social media. Freshdesk also offers features like ticketing, automation, reporting, and a knowledge base to improve customer satisfaction and team productivity. Answered: Timothy Beukman on June 15, 2024 It is a helpdesk platform. Answered: Joshua Morse on June 15, 2024 Freshdesk effectively solves several challenges related to ticket resolution and customer query management, benefiting your company in various ways. With its centralized platform, Freshdesk streamlines the process of capturing, organizing, and prioritizing customer tickets, ensuring efficient ticket resolution. By consolidating tickets from different channels, including direct emails, Freshdesk simplifies ticket management, making it easier to track and respond to customer queries promptly. Answered: Bharat Deep on June 15, 2024 Customer support Ticket system which is used to prioritize and streamline support. Freshdesk can be used for replying customer queries without delay. Answered: Mandar Patil on June 15, 2024 [See more answers (3)](javascript:void(0);) [Your answer](/discussions/what-is-freshdesk-used-for/comments/new?remote=true) 0 Question on: Freshdesk [\*WARRNING\* Freshdesk uses False Advertisement and Deceptive Business Practices](/discussions/warrning-freshdesk-uses-false-advertisement-and-deceptive-business-practices) My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and basically forward calls to Freshdesk. I asked Freshdesk specifically if Twilio was supported and they said YES! We sign up and then try to set up the BYOC through Twilio, like they told us we could do.... and they come back to us and say Twilio is not supported! I even have screenshots of where Freshdesk told us it was supported! But it turns out Freshdesk just told us lies to get us to signup. I have not had that experience. Answered: Joshua Morse on August 14, 2023 [Your answer](/discussions/warrning-freshdesk-uses-false-advertisement-and-deceptive-business-practices/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/complaint-management/resources?discussions_page=2) - [1](/categories/complaint-management/resources) - [2](/categories/complaint-management/resources?discussions_page=2) - 3 - [4](/categories/complaint-management/resources?discussions_page=4) - [5](/categories/complaint-management/resources?discussions_page=5) - [6](/categories/complaint-management/resources?discussions_page=6) - [7](/categories/complaint-management/resources?discussions_page=7) - … - [12](/categories/complaint-management/resources?discussions_page=12) - [13](/categories/complaint-management/resources?discussions_page=13) - [Next ›Next ›](/categories/complaint-management/resources?discussions_page=4) ## Complaint Management Software Reports Mid-Market Grid® Report for Complaint Management Summer 2026 G2 Report: Grid® Report Grid® Report for Complaint Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Complaint Management Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Complaint Management Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Complaint Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Complaint Management Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Complaint Management Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Complaint Management Spring 2026 G2 Report: Grid® Report Grid® Report for Complaint Management Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Complaint Management Spring 2026 G2 Report: Momentum Grid® Report