Best Communication Platform as a Service (cPaaS) Platforms with Voice Capabilities

Below are the top-rated Communication Platform as a Service (cPaaS) Platforms with Voice capabilities, as verified by G2’s Research team. Real users have identified Voice as an important function of Communication Platform as a Service (cPaaS) Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in Communication Platform as a Service (CPaaS) Available
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Telnyx CPaaS

(524)4.7 out of 5
Entry Level Price:Pay As You Go
3rd Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users: CEO, Owner · Industries: Telecommunications, Information Technology and Services · Market Segment: 81% Small-Business, 16% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Customer Service, Easy Setup, Pricing
ConsComplex Processes, High Cost, Customer Service, Long Waiting, Not User-Friendly
User SatisfactionSeller Details
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.8
Ease Of Integration
Average: 8.8
8.9
Professional Support
Average: 8.6
9.1
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Company Website
https://www.telnyx.com
Twitter
@telnyx
LinkedIn® Page
https://www.linkedin.com/company/3349412/

MSG91

(205)4.5 out of 5
Entry Level Price:Pay As You Go
1st Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice,

Users: Founder, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 50% Small-Business, 23% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Ease of Use, Easy Setup, Staff Support
ConsDashboard Issues, Lack of Clarity, Delays, Poor Customer Support, Poor Interface Design
User SatisfactionSeller Details
MSG91 features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.5
Ease Of Integration
Average: 8.8
9.0
Professional Support
Average: 8.6
8.9
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2010
HQ Location
Indore, MP
Company Website
https://msg91.com
Twitter
@msg91
LinkedIn® Page
https://www.linkedin.com/company/2709873/
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Bandwidth

(495)4.4 out of 5
14th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

Users: CEO, Owner · Industries: Telecommunications, Information Technology and Services · Market Segment: 45% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Customer Service, Reliability, Navigation Ease
ConsCustomer Service, Complex Processes, Messaging Issues, Poor Customer Support, Time Constraints
User SatisfactionSeller Details
Bandwidth features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.1
Ease Of Integration
Average: 8.8
8.4
Professional Support
Average: 8.6
8.1
Communication Varieties
Average: 8.5
Seller Details
Year Founded
1999
HQ Location
Raleigh, NC
Company Website
https://www.bandwidth.com/
Twitter
@bandwidth
LinkedIn® Page
https://www.linkedin.com/company/19149/

Sendbird

(124)4.6 out of 5
Free trial available
7th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage w

Users: Student Experience Team Member, Product Manager · Industries: Computer Software, Health, Wellness and Fitness · Market Segment: 47% Mid-Market, 31% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Easy Integrations, Integrations
ConsExpensive, Cost, Learning Curve, Cost Limitations, Difficult Setup
User SatisfactionSeller Details
Sendbird features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.7
Ease Of Integration
Average: 8.8
9.0
Professional Support
Average: 8.6
8.6
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2013
HQ Location
San Mateo, California
Company Website
https://sendbird.com
Twitter
@SendBird
LinkedIn® Page
https://www.linkedin.com/company/10043307/

Infobip

(58)4.3 out of 5
View top Consulting Services for Infobip
OverviewPros and Cons
Product Description

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

Industries: Financial Services, Information Technology and Services · Market Segment: 43% Mid-Market, 38% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integrations, Integrations, Customer Engagement, Engagement Increase
ConsPoor Customer Support, Delays, Poor Response, Delay Issues, Limited Features
User SatisfactionSeller Details
Infobip features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
9.4
Ease Of Integration
Average: 8.8
8.3
Professional Support
Average: 8.6
9.3
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2006
HQ Location
London, England
Company Website
https://www.infobip.com
Twitter
@Infobip
LinkedIn® Page
https://www.linkedin.com/company/infobip/about

Plivo

(746)4.5 out of 5
Entry Level Price:Starting at $25.00
12th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

Users: CEO, CTO · Industries: Computer Software, Information Technology and Services · Market Segment: 78% Small-Business, 17% Mid-Market
User Sentiment

Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements. Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Pricing, API Quality
ConsPoor Customer Support, Expensive, Limited Features, Messaging Issues, Not Intuitive
User SatisfactionSeller Details
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.9
Ease Of Integration
Average: 8.7
8.5
Professional Support
Average: 8.6
8.8
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2011
HQ Location
Austin, TX
Company Website
https://www.plivo.com/
Twitter
@plivo
LinkedIn® Page
https://www.linkedin.com/company/plivo-inc/

Voximplant

(38)4.8 out of 5
OverviewPros and Cons
Product Description

Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

Industries: Computer Software, Information Technology and Services · Market Segment: 55% Mid-Market, 29% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Communication, Features
ConsConnectivity Issues, Internet Connectivity, Internet Dependency
User SatisfactionSeller Details
Voximplant features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.2
Ease Of Integration
Average: 8.8
9.7
Professional Support
Average: 8.6
8.9
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2013
HQ Location
Palo Alto, California
Company Website
https://www.voximplant.com
Twitter
@voximplant
LinkedIn® Page
https://www.linkedin.com/company/voximplant/about

CM.com

(12)4.8 out of 5
OverviewUser Satisfaction
Product Description

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

Market Segment: 50% Mid-Market, 50% Small-Business
User SatisfactionSeller Details
CM.com features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
9.2
Ease Of Integration
Average: 8.8
9.2
Professional Support
Average: 8.6
9.2
Communication Varieties
Average: 8.5
Seller Details
Year Founded
1999
HQ Location
Breda, Noord-Brabant
Company Website
https://www.cm.com
Twitter
@CMcom_
LinkedIn® Page
https://www.linkedin.com/company/cmcom
Ownership
AMS: CMCOM

Sinch

(34)3.8 out of 5
OverviewPros and Cons
Product Description

Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform o

Industries: Computer Software, Information Technology and Services · Market Segment: 44% Small-Business, 35% Mid-Market
Pros and ConsUser Satisfaction
ProsConnectivity, Ease of Use, Flexibility, Integrations, User Interface
ConsCall Issues, Complex Features, Complex Hierarchy, Complex Setup, Connectivity Issues
User SatisfactionSeller Details
Sinch features and usability ratings that predict user satisfaction
6.8
Has the product been a good partner in doing business?
Average: 9.0
7.1
Ease Of Integration
Average: 8.8
5.7
Professional Support
Average: 8.6
6.7
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2008
HQ Location
Stockholm, Sweden
Company Website
https://www.sinch.com
Twitter
@wearesinch
LinkedIn® Page
https://www.linkedin.com/company/sinch
Ownership
SINCH.ST

Kaleyra

(14)4.5 out of 5
OverviewPros and Cons
Product Description

Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

Market Segment: 36% Mid-Market, 36% Small-Business
Pros and ConsUser Satisfaction
ProsCustomer Support
ConsMissing Features, Slow Performance
User SatisfactionSeller Details
Kaleyra features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.0
9.3
Ease Of Integration
Average: 8.8
9.1
Professional Support
Average: 8.6
9.1
Communication Varieties
Average: 8.5
Seller Details
Year Founded
1999
HQ Location
Milano, Milan, Italy
Company Website
https://www.kaleyra.com/
LinkedIn® Page
https://www.linkedin.com/company/1282314
Ownership
NYSE: KLR

EnableX Programmable Cloud

(189)4.6 out of 5
Free trial available
OverviewPros and Cons
Product Description

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade

Industries: Information Technology and Services, Computer Software · Market Segment: 52% Small-Business, 31% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integration, Easy Integrations, Video Quality, Easy Setup
ConsPoor Documentation, Limited Features, Limited Customization, Audio Issues, Missing Features
User SatisfactionSeller Details
EnableX Programmable Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.3
Ease Of Integration
Average: 8.8
9.3
Professional Support
Average: 8.6
9.2
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2017
HQ Location
Singapore
Company Website
https://www.enablex.io
Twitter
@EnablexIo
LinkedIn® Page
https://www.linkedin.com/company/18241218/

Commio

(133)4.6 out of 5
OverviewUser Satisfaction
Product Description

Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated Commio io portal or flexible APIs. We make it easy to bring your own 40 high-qu

Users: CEO, Owner · Industries: Telecommunications, Information Technology and Services · Market Segment: 73% Small-Business, 21% Mid-Market
User SatisfactionSeller Details
Commio features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
8.9
Ease Of Integration
Average: 8.8
8.9
Professional Support
Average: 8.6
8.7
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2009
HQ Location
Raleigh, NC
Company Website
https://www.commio.com/
Twitter
@thinqing
LinkedIn® Page
https://www.linkedin.com/company/1911079/

Bird

(73)3.9 out of 5
OverviewPros and Cons
Product Description

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mi

Industries: Computer Software, Information Technology and Services · Market Segment: 81% Small-Business, 16% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Intuitive, User Interface, API Quality, Communication
ConsPoor Customer Support, Expensive, Buggy Features, Complex Setup, Difficult Setup
User SatisfactionSeller Details
Bird features and usability ratings that predict user satisfaction
7.6
Has the product been a good partner in doing business?
Average: 9.0
6.6
Ease Of Integration
Average: 8.8
4.8
Professional Support
Average: 8.6
7.1
Communication Varieties
Average: 8.5
Seller Details
HQ Location
Amsterdam, Netherlands
Company Website
https://www.messagebird.com
Twitter
@messagebird
LinkedIn® Page
https://www.linkedin.com/company/birdhq/

Flowroute

(15)3.8 out of 5
Entry Level Price:Starting at $0.50 per ...
OverviewPros and Cons
Product Description

Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. Developers and businesses are given direct access to and control over their tele

Market Segment: 67% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ConsCall Issues, Communication Delays, Communication Issues, Connectivity Issues, Contact Management Issues
User SatisfactionSeller Details
Flowroute features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.0
6.5
Ease Of Integration
Average: 8.8
5.0
Professional Support
Average: 8.6
6.2
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2007
HQ Location
New York, NY
Company Website
https://flowroute.com
Twitter
@flowroute
LinkedIn® Page
https://www.linkedin.com/company/flowroute/
Phone
855-356-9768

Sangoma Wholesale Carrier Services

(11)3.4 out of 5
OverviewUser Satisfaction
Product Description

Sangoma Wholesale Carrier Services helps businesses and service providers deliver reliable, high-value VoIP and communication solutions. We offer voice, messaging, hosted VoIP, billing, and 911 servic

Industries: Telecommunications · Market Segment: 64% Small-Business, 36% Mid-Market
User SatisfactionSeller Details
Sangoma Wholesale Carrier Services features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
10.0
Ease Of Integration
Average: 8.8
8.3
Professional Support
Average: 8.6
6.7
Communication Varieties
Average: 8.5
Seller Details
Year Founded
1984
HQ Location
Markham, ON
Company Website
https://sangoma.com/
Twitter
@Sangoma
LinkedIn® Page
https://www.linkedin.com/company/106543/
Ownership
TSX-V:STC
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21 Listings in Communication Platform as a Service (CPaaS) Available
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