# Best Communication Platform as a Service (cPaaS) Platforms *By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)* Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility. cPaaS allows developers to implement functionality beyond basic communications, such as [multi-factor authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa) via texts and emails. These tools are often associated with [VoIP](https://www.g2.com/categories/voip), or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network. To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must: - Host APIs allowing developers to integrate broad communication functionalities in their apps, beyond MFA or marketing comms - Provide documentation around API interactions and extensibility ## Top Communication Platform as a Service (cPaaS) Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (475 reviews) | WhatsApp broadcast automation with multi-agent inbox | "[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)" | | 2 | [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) | 4.7/5.0 (508 reviews) | Programmable voice and SMS with owned-network reliability | "[Outstanding Highly Recommend](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)" | | 3 | [Webex Connect](https://www.g2.com/products/webex-connect/reviews) | 4.5/5.0 (103 reviews) | Omnichannel customer journey orchestration with low-code automation | "[Empowers Automation with Intuitive Drag-and-Drop](https://www.g2.com/survey_responses/webex-connect-review-12406769)" | | 4 | [MSG91](https://www.g2.com/products/msg91/reviews) | 4.5/5.0 (196 reviews) | Transactional OTP delivery with failover routing | "[Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing](https://www.g2.com/survey_responses/msg91-review-12262112)" | | 5 | [Dotdigital](https://www.g2.com/products/dotdigital/reviews) | 4.4/5.0 (1,186 reviews) | Omnichannel lifecycle automation with CRM-integrated segmentation | "[Effortless Segmentation, Quick Setup](https://www.g2.com/survey_responses/dotdigital-review-12951247)" | | 6 | [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) | 4.4/5.0 (456 reviews) | Carrier-grade voice, SMS, and LNP provisioning | "[Great Account Manager and RCS Team Support](https://www.g2.com/survey_responses/bandwidth-review-12305144)" | | 7 | [Twilio](https://www.g2.com/products/twilio/reviews) | 4.1/5.0 (455 reviews) | Programmable SMS, voice, and authentication APIs | "[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)" | | 8 | [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) | 4.2/5.0 (368 reviews) | Multi-channel CPaaS with developer-first API integration | "[Reliable and Developer-Friendly Communication APIs with Minor Limitations](https://www.g2.com/survey_responses/vonage-communications-apis-review-11820694)" | | 9 | [Signal House](https://www.g2.com/products/signal-house/reviews) | 4.7/5.0 (73 reviews) | — | "[Signal House: Great-Support](https://www.g2.com/survey_responses/signal-house-review-12941048)" | | 10 | [Sendbird](https://www.g2.com/products/sendbird/reviews) | 4.6/5.0 (120 reviews) | Embeddable in-app chat API deployment | "[Effortless Integration and Enhanced Customer Support](https://www.g2.com/survey_responses/sendbird-review-11933845)" | ## How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track? **Total Products under this Category:** 162 ### Category Stats (Jun 2026) - **Average Rating**: 4.45/5 (↑0.02 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: didlogic (+24.34%) - Among all products in this category, didlogic recorded the largest rating increase compared to last month *Last updated: June 25, 2026* ## How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 8,800+ Authentic Reviews - 162+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Communication Platform as a Service (cPaaS) Platforms Is Best for Your Use Case? - **Leader:** [Wati](https://www.g2.com/products/wati/reviews) - **Highest Performer:** [MSG91](https://www.g2.com/products/msg91/reviews) - **Easiest to Use:** [MSG91](https://www.g2.com/products/msg91/reviews) - **Top Trending:** [Wati](https://www.g2.com/products/wati/reviews) - **Best Free Software:** [Plivo](https://www.g2.com/products/plivo/reviews) --- **Sponsored** ### GetResponse GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=555&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2621&secure%5Bresource_id%5D=555&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunication-platform-as-a-service-cpaas%2Ff%2Fvoice&secure%5Btoken%5D=ea525e8c46056da7a710f3c2779a20dbb0a3b7537c81c0687cdf841ced7fdfda&secure%5Burl%5D=https%3A%2F%2Fwww.getresponse.com%2Fmax%2Fbook-a-demo%3Futm_campaign%3DEU_EN_G2_Click_Campaign_GR_MAX_Only%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Communication Platform as a Service (cPaaS) Platforms Products in 2026? ### 1. [Wati](https://www.g2.com/products/wati/reviews) Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 475 **How Do G2 Users Rate Wati?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.7/10) - **Professional Support:** 8.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Wati?** - **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Company Website:** https://www.wati.io/ - **Year Founded:** 2020 - **HQ Location:** Hong Kong, HK - **Twitter:** @Wati_io (594 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watiglobal/ (275 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Information Technology and Services - **Company Size:** 73% Small-Business, 20% Mid-Market #### What Are Wati's Pros and Cons? **Pros:** - Ease of Use (178 reviews) - Automation (117 reviews) - Customer Support (89 reviews) - Features (88 reviews) - Easy Setup (86 reviews) **Cons:** - Expensive (61 reviews) - Cost (49 reviews) - Missing Features (37 reviews) - Pricing Issues (36 reviews) - Messaging Issues (31 reviews) ### What Do G2 Reviewers Say About Wati? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate WATI's **ease of use** , finding it intuitive and beneficial for automation and workflow setup. - Users value the **efficiency and ease of automation** with WATI, streamlining communication and enhancing business operations. - Users highlight the **helpful customer support** of Wati, always patient and ready to resolve any issues. - Users love Wati's **ease of use and flexible features** , making WhatsApp automation seamless and efficient for businesses. - Users find the **easy setup** of WATI remarkably straightforward, enhancing team communication and efficiency effortlessly. **Cons:** - Users find Wati's costs to be **expensive** , as fees can quickly accumulate with high message volumes. - Users express concerns about **high costs** and pricing hurdles that may challenge smaller businesses and non-profits. - Users are disappointed by the **missing features** like dark mode, immediate WhatsApp unblocking, and internal notes. - Users find **pricing issues** troubling, particularly affecting smaller businesses and nonprofit organizations managing tight budgets. - Users experience **messaging issues** with Wati, including delivery failures and WhatsApp API restrictions impacting communication. #### What Are Recent G2 Reviews of Wati? **"[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)"** **Rating:** 4.0/5.0 stars *— Nilabja U.* [Read full review](https://www.g2.com/survey_responses/wati-review-12859197) --- **"[Seamless API Integration and Reliable Performance for Streamlined Lead Management](https://www.g2.com/survey_responses/wati-review-13035486)"** **Rating:** 5.0/5.0 stars *— Abhishek p.* [Read full review](https://www.g2.com/survey_responses/wati-review-13035486) --- #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments ### 2. [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice, messaging, fax, wireless, storage, inference, and more into your applications. Every Telnyx customer can access 24/7 in-house engineering support and complimentary services like configuration management, enterprise-level security, and fraud detection. **Average Rating:** 4.7/5.0 **Total Reviews:** 508 **How Do G2 Users Rate Telnyx CPaaS?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.7/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Telnyx CPaaS?** - **Seller:** [Telnyx](https://www.g2.com/sellers/telnyx) - **Company Website:** https://www.telnyx.com - **Year Founded:** 2009 - **HQ Location:** Austin, Texas, United States - **Twitter:** @telnyx (4,414 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3349412/ (367 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Telnyx CPaaS's Pros and Cons? **Pros:** - Customer Support (50 reviews) - Ease of Use (40 reviews) - Customer Service (36 reviews) - Easy Setup (32 reviews) - Pricing (26 reviews) **Cons:** - Complex Processes (20 reviews) - High Cost (11 reviews) - Customer Service (10 reviews) - Long Waiting (8 reviews) - Not User-Friendly (8 reviews) ### What Do G2 Reviewers Say About Telnyx CPaaS? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **amazing and responsive customer support** of Telnyx CPaaS, enhancing their overall experience. - Users appreciate the **ease of use** of Telnyx, noting its intuitive interface and quick implementation for their needs. - Users praise Telnyx for their **exceptional customer service** , consistently providing quick and actionable support when needed. - Users love the **easy setup** of Telnyx CPaaS, appreciating its intuitive interface and seamless integration. - Users appreciate the **affordable pricing** of Telnyx CPaaS, enjoying responsive support and seamless integration. **Cons:** - Users find the **complex processes** challenging, often requiring additional support to navigate advanced features effectively. - Users are concerned about the **high cost** of Telnyx services, which limits broader access and support options. - Many users experience **poor customer service** , struggling to receive timely support or responses for critical issues. - Users experience **long waiting times** for support, often encountering unreturned calls and unresolved verification issues. - Users find Telnyx CPaaS **not user-friendly** , facing challenges with the new portal and complicated setup processes. #### What Are Recent G2 Reviews of Telnyx CPaaS? **"[Outstanding Highly Recommend](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)"** **Rating:** 4.0/5.0 stars *— Naod D.* [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998) --- **"[Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)"** **Rating:** 5.0/5.0 stars *— Jon B.* [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607) --- #### What Are G2 Users Discussing About Telnyx CPaaS? - [What is Telnyx used for?](https://www.g2.com/discussions/what-is-telnyx-used-for) ### 3. [Webex Connect](https://www.g2.com/products/webex-connect/reviews) Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 **How Do G2 Users Rate Webex Connect?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.6/10 (Category avg: 8.7/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Webex Connect?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 46% Mid-Market, 40% Small-Business #### What Are Webex Connect's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Automation (21 reviews) - Messaging (12 reviews) - Reliability (12 reviews) - Efficiency (11 reviews) **Cons:** - Expensive (7 reviews) - Complex Setup (5 reviews) - Connectivity Issues (5 reviews) - Difficult Navigation (5 reviews) - Difficult Setup (5 reviews) ### What Do G2 Reviewers Say About Webex Connect? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Webex Connect invaluable for managing conversations and sharing information effortlessly. - Users appreciate the **smoother automation setup** with Webex Connect, valuing its intuitive interface and drag-and-drop features. - Users appreciate the **ease of multi-channel messaging** with Webex Connect, enhancing communication efficiency and customer reach. - Users value the **reliability** of Webex Connect, enjoying stable calls and seamless communication management in daily operations. - Users commend Webex Connect for its **efficiency in communication** , enabling smooth interactions and quick workflows across regions. **Cons:** - Users find the **pricing unpredictable** for Webex Connect, especially for high-volume messaging and advanced features. - Users find the **complex setup** of Webex Connect challenging, especially for those with limited technical expertise. - Users experience **connectivity issues** with Webex Connect, causing delays and login struggles during usage. - Users find the **difficult navigation** of Webex Connect frustrating, especially when seeking information or settings. - Users find the **difficult setup** of Webex Connect challenging, particularly for those lacking technical skills. #### What Are Recent G2 Reviews of Webex Connect? **"[WebEx Connect](https://www.g2.com/survey_responses/webex-connect-review-11787641)"** **Rating:** 4.5/5.0 stars *— Kevin L.* [Read full review](https://www.g2.com/survey_responses/webex-connect-review-11787641) --- **"[Empowers Automation with Intuitive Drag-and-Drop](https://www.g2.com/survey_responses/webex-connect-review-12406769)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/webex-connect-review-12406769) --- ### 4. [MSG91](https://www.g2.com/products/msg91/reviews) MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies. **Average Rating:** 4.5/5.0 **Total Reviews:** 196 **How Do G2 Users Rate MSG91?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.5/10 (Category avg: 8.7/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind MSG91?** - **Seller:** [MSG91](https://www.g2.com/sellers/msg91) - **Company Website:** https://msg91.com - **Year Founded:** 2010 - **HQ Location:** Indore, MP - **Twitter:** @msg91 (2,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709873/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Small-Business, 22% Mid-Market #### What Are MSG91's Pros and Cons? **Pros:** - Customer Support (96 reviews) - Helpful (93 reviews) - Ease of Use (86 reviews) - Easy Setup (59 reviews) - Staff Support (56 reviews) **Cons:** - Dashboard Issues (20 reviews) - Lack of Clarity (17 reviews) - Delays (14 reviews) - Poor Customer Support (14 reviews) - Poor Interface Design (12 reviews) ### What Do G2 Reviewers Say About MSG91? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **responsive support team** of MSG91, ensuring reliable and efficient customer communication solutions. - Users value the **helpful support** of MSG91, making integration and usage a seamless experience. - Users appreciate the **ease of use** of MSG91, highlighting its simple integration and user-friendly dashboard. - Users find the **easy setup** of MSG91 highly beneficial, ensuring a smooth and efficient start to messaging services. - Users commend the **excellent staff support** of MSG91, highlighting responsiveness and professionalism during their experience. **Cons:** - Users find the **dashboard issues** in MSG91 frustrating, as it hampers quick navigation and intuitive usage. - Users find a **lack of clarity** in MSG91's dashboard and documentation, hindering the experience and troubleshooting process. - Users face **delays in delivery reports** and experience latency issues during high volume periods, affecting efficiency. - Users report **poor customer support** , facing difficulties with setup and unclear documentation, impacting their overall experience. - Users find the **poor interface design** of MSG91 confusing and cluttered, hindering their overall experience. #### What Are Recent G2 Reviews of MSG91? **"[MSG91: Fast, Dependable Messaging with Easy API Integration](https://www.g2.com/survey_responses/msg91-review-12604095)"** **Rating:** 5.0/5.0 stars *— Amber J.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12604095) --- **"[Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing](https://www.g2.com/survey_responses/msg91-review-12262112)"** **Rating:** 5.0/5.0 stars *— Abhinav M.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12262112) --- #### What Are G2 Users Discussing About MSG91? - [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api) - [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe) - [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91) - [What is the use of MSG91?](https://www.g2.com/discussions/what-is-the-use-of-msg91) ### 5. [Dotdigital](https://www.g2.com/products/dotdigital/reviews) Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,186 **How Do G2 Users Rate Dotdigital?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.0/10 (Category avg: 8.7/10) - **Professional Support:** 8.8/10 (Category avg: 8.7/10) - **Communication Varieties:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Dotdigital?** - **Seller:** [Dotdigital](https://www.g2.com/sellers/dotdigital) - **Company Website:** https://www.dotdigital.com - **Year Founded:** 1999 - **HQ Location:** London Bridge, London - **Twitter:** @dotdigital (15,898 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/1131881 (465 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Executive - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 46% Mid-Market, 40% Small-Business #### What Are Dotdigital's Pros and Cons? **Pros:** - Ease of Use (274 reviews) - Customer Support (225 reviews) - Helpful (200 reviews) - Email Marketing (156 reviews) - Features (135 reviews) **Cons:** - Missing Features (90 reviews) - Learning Curve (62 reviews) - Limited Features (58 reviews) - Limitations (48 reviews) - Email Issues (37 reviews) ### What Do G2 Reviewers Say About Dotdigital? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Dotdigital, simplifying campaign management and audience segmentation effectively. - Users praise Dotdigital for its **outstanding customer support** , consistently providing quick and effective assistance when needed. - Users value the **Fresh Relevance feature** in Dotdigital for its ability to create dynamic and targeted marketing strategies. - Users love the **user-friendly interface and excellent support** of Dotdigital, enhancing their email marketing experience significantly. - Users value the **dynamic customization features** in Dotdigital, enhancing marketing strategies and audience segmentation effectively. **Cons:** - Users desire **missing features** like better copy management and advanced segmentation options for improved email functionality. - Users find the **relatively steep learning curve** a barrier initially, requiring significant time to gain proficiency. - Users find Dotdigital to have **limited features** , impacting efficiency and hindering more advanced marketing capabilities. - Users find the **image library cumbersome** and face challenges integrating with Adobe Commerce effectively. - Users experience **email issues** with Dotdigital, including glitches, limited templates, and problematic reporting changes. #### What Are Recent G2 Reviews of Dotdigital? **"[DotDigital’s real-time analytics and dynamic content make campaigns smarter](https://www.g2.com/survey_responses/dotdigital-review-12969976)"** **Rating:** 4.0/5.0 stars *— Abbie S.* [Read full review](https://www.g2.com/survey_responses/dotdigital-review-12969976) --- **"[Effortless Segmentation, Quick Setup](https://www.g2.com/survey_responses/dotdigital-review-12951247)"** **Rating:** 4.5/5.0 stars *— Brandon M.* [Read full review](https://www.g2.com/survey_responses/dotdigital-review-12951247) --- #### What Are G2 Users Discussing About Dotdigital? - [What is Dotdigital used for?](https://www.g2.com/discussions/what-is-dotdigital-used-for) - 1 comment - [What is engagement cloud in Magento 2?](https://www.g2.com/discussions/what-is-engagement-cloud-in-magento-2) - [How do I use Dotmailer?](https://www.g2.com/discussions/how-do-i-use-dotmailer) - [How much does Dotmailer cost?](https://www.g2.com/discussions/how-much-does-dotmailer-cost) - 1 comment - [What is engagement cloud?](https://www.g2.com/discussions/what-is-engagement-cloud) - 1 comment ### 6. [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. **Average Rating:** 4.4/5.0 **Total Reviews:** 456 **How Do G2 Users Rate Bandwidth?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.1/10 (Category avg: 8.7/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Bandwidth?** - **Seller:** [Bandwidth](https://www.g2.com/sellers/bandwidth) - **Company Website:** https://www.bandwidth.com/ - **Year Founded:** 1999 - **HQ Location:** Raleigh, NC - **Twitter:** @bandwidth (10,453 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19149/ (1,246 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 44% Small-Business, 36% Mid-Market #### What Are Bandwidth's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Customer Support (12 reviews) - Customer Service (9 reviews) - Reliability (8 reviews) - Navigation Ease (7 reviews) **Cons:** - Complex Processes (9 reviews) - Customer Service (9 reviews) - Messaging Issues (7 reviews) - Time Constraints (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About Bandwidth? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Bandwidth, finding porting and number management straightforward and simple. - Users appreciate the **outstanding customer support** from Bandwidth, highlighting quick problem resolution and user-friendly processes. - Users praise the **responsive customer service** of Bandwidth, highlighting quick resolution and excellent support. - Users value the **reliable service** from Bandwidth, particularly praising its technical support and user-friendly portal. - Users appreciate the **easy navigation** of Bandwidth, noting its straightforward portal and efficient number management features. **Cons:** - Users find the **complex setup for beginners** challenging, making it difficult to effectively use Bandwidth. - Users report **customer service variability** , finding the support team unhelpful and frustrating, especially regarding complex issues. - Users struggle with **messaging issues** due to complex setup, poor brand recognition, and variable customer support experiences. - Users find **time constraints** frustrating, particularly with restrictive password updates and limitations on support ticket management. - Users experience **delays in support** , with long wait times for ticket responses impacting overall convenience and functionality. #### What Are Recent G2 Reviews of Bandwidth? **"[Great Account Manager and RCS Team Support](https://www.g2.com/survey_responses/bandwidth-review-12305144)"** **Rating:** 4.5/5.0 stars *— Jesse D.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-12305144) --- **"[Exceptional Voice Quality & Support, Streamlined Setup](https://www.g2.com/survey_responses/bandwidth-review-6641960)"** **Rating:** 5.0/5.0 stars *— Bob Z.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-6641960) --- #### What Are G2 Users Discussing About Bandwidth? - [How do you increase bandwidth?](https://www.g2.com/discussions/how-do-you-increase-bandwidth) - [What is bandwidth phone carrier?](https://www.g2.com/discussions/what-is-bandwidth-phone-carrier) - [How can I monitor bandwidth?](https://www.g2.com/discussions/how-can-i-monitor-bandwidth) - [What's using my bandwidth?](https://www.g2.com/discussions/what-s-using-my-bandwidth) ### 7. [Twilio](https://www.g2.com/products/twilio/reviews) Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. **Average Rating:** 4.1/5.0 **Total Reviews:** 455 **How Do G2 Users Rate Twilio?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.1/10 (Category avg: 8.7/10) - **Professional Support:** 6.8/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Twilio?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Company Website:** https://www.twilio.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 31% Mid-Market #### What Are Twilio's Pros and Cons? **Pros:** - Ease of Use (39 reviews) - Easy Integrations (29 reviews) - Integrations (22 reviews) - Easy Setup (20 reviews) - API Integration (18 reviews) **Cons:** - Expensive (25 reviews) - Poor Customer Support (23 reviews) - Difficult Configuration (13 reviews) - Billing Issues (10 reviews) - Complex Setup (10 reviews) ### What Do G2 Reviewers Say About Twilio? *AI-generated summary from verified user reviews* **Pros:** - Users praise Twilio's **ease of use** , highlighting its reliable platform and straightforward integration for communications. - Users value the **easy integrations** of Twilio, enhancing communication workflows and improving overall business efficiency. - Users value the **seamless integrations** of Twilio, enabling effortless connections with various applications and systems. - Users find Twilio's **easy setup** invaluable for integrating communication solutions effortlessly into applications and workflows. - Users value the **easy API integration** of Twilio, enhancing communications and streamlining business operations effortlessly. **Cons:** - Users find Twilio's pricing to be **too expensive** , making it challenging for smaller businesses to afford. - Users report **poor customer support** from Twilio, experiencing slow response times and difficulties in getting effective assistance. - Users find **difficult configuration** in Twilio a barrier, especially for those without programming skills or technical knowledge. - Users experience **billing issues** with Twilio, facing complex pricing, unexpected charges, and frustrating account blocks. - Users find the **complex setup** of advanced features challenging, particularly for smaller teams lacking technical expertise. #### What Are Recent G2 Reviews of Twilio? **"[Reliable Global Messaging with Affordable Rates and Superb Support](https://www.g2.com/survey_responses/twilio-review-11267611)"** **Rating:** 5.0/5.0 stars *— Rongen R.* [Read full review](https://www.g2.com/survey_responses/twilio-review-11267611) --- **"[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)"** **Rating:** 4.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/twilio-review-12676571) --- #### What Are G2 Users Discussing About Twilio? - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique) - [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software) - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment ### 8. [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API. **Average Rating:** 4.2/5.0 **Total Reviews:** 368 **How Do G2 Users Rate Vonage Communications APIs?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.7/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Vonage Communications APIs?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Small-Business, 23% Mid-Market #### What Are Vonage Communications APIs's Pros and Cons? **Pros:** - API Integration (10 reviews) - API Quality (9 reviews) - Ease of Use (9 reviews) - Easy Setup (8 reviews) - Documentation (7 reviews) **Cons:** - Expensive (4 reviews) - Complex UI (3 reviews) - Difficult Setup (3 reviews) - Poor Customer Support (3 reviews) - Poor Documentation (3 reviews) ### What Do G2 Reviewers Say About Vonage Communications APIs? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy integration** of Vonage Communications APIs, enabling smooth connectivity with various communication platforms. - Users appreciate the **reliable and versatile API quality** of Vonage, enabling seamless integration of multiple communication channels. - Users value the **ease of use** of Vonage Communications APIs, appreciating the straightforward integration and reliable performance. - Users praise the **easy setup** of Vonage Communications APIs, facilitating swift integration and deployment for various communication needs. - Users appreciate the **clear documentation** of Vonage Communications APIs, making integration straightforward for developers of all levels. **Cons:** - Users find the **pricing slightly high** , particularly impacting small teams and startups with limited budgets. - Users find the **complex UI** of Vonage APIs challenging, especially when managing multiple numbers and checking logs. - Users find the **difficult setup** process for advanced features complex and the dashboard not very user-friendly. - Users find Vonage Communications APIs' **customer support slow** , especially during technical issues and when needing quick assistance. - Users point out that **poor documentation** leads to confusion and extra time spent on implementation and learning. #### What Are Recent G2 Reviews of Vonage Communications APIs? **"[Top Twilio Alternative for End-to-End CPaaS Solutions](https://www.g2.com/survey_responses/vonage-communications-apis-review-11780160)"** **Rating:** 4.0/5.0 stars *— Karan K.* [Read full review](https://www.g2.com/survey_responses/vonage-communications-apis-review-11780160) --- **"[Reliable and Developer-Friendly Communication APIs with Minor Limitations](https://www.g2.com/survey_responses/vonage-communications-apis-review-11820694)"** **Rating:** 4.5/5.0 stars *— Krish S.* [Read full review](https://www.g2.com/survey_responses/vonage-communications-apis-review-11820694) --- #### What Are G2 Users Discussing About Vonage Communications APIs? - [What is Vonage Communications APIs (formerly Nexmo) used for?](https://www.g2.com/discussions/what-is-vonage-communications-apis-formerly-nexmo-used-for) - 1 comment ### 9. [Signal House](https://www.g2.com/products/signal-house/reviews) Signal House elevates your business communication with Tier 1 Messaging Aggregation direct from carriers and carrier partners offering fast, reliable, and intuitive SMS, MMS, and Voice while spending up to 70% less than Twilio. Streamline your A2P registration, get support without paying more, integrate directly into your preferred platforms, and reply on 99% delivery. More customers are switching over to Signal House from legacy aggregators (Twilio, Bandwidth) because of our simple to use API's, competitive pricing, white-glove support (free), and strong delivery. Get more for less with Signal House. **Average Rating:** 4.7/5.0 **Total Reviews:** 73 **How Do G2 Users Rate Signal House?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.8/10 (Category avg: 8.7/10) - **Professional Support:** 10.0/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Signal House?** - **Seller:** [Signal House](https://www.g2.com/sellers/signal-house) - **Company Website:** https://signalhouse.io/ - **Year Founded:** 2023 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/signal-house-llc/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Marketing and Advertising - **Company Size:** 74% Small-Business, 4% Mid-Market #### What Are Signal House's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Customer Support (28 reviews) - Easy Setup (23 reviews) - Helpful (19 reviews) - Reliability (19 reviews) **Cons:** - Integration Issues (6 reviews) - Limited Features (5 reviews) - Missing Features (5 reviews) - Learning Curve (4 reviews) - Poor Customer Support (4 reviews) ### What Do G2 Reviewers Say About Signal House? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Signal House, finding it simple to set up and operate effectively. - Users value the **responsive customer support** of Signal House, enhancing their experience and facilitating seamless onboarding. - Users highlight the **easy setup** of Signal House, appreciating its quick implementation and seamless integration. - Users appreciate the **quick and helpful customer support** that simplifies the A2P process effectively. - Users value the **reliability** of Signal House, delivering instant messages and visibility for time-sensitive situations. **Cons:** - Users face occasional **integration issues** with Signal House, impacting the overall responsiveness and dashboard speed. - Users find the **limited features** of Signal House restrict their ability to manage communication and campaigns effectively. - Users note some **missing features** and unclear error messages, but find them manageable and non-disruptive overall. - Users find the **learning curve steep** , suggesting better onboarding and tooltips to ease the transition. - Users express frustration with **poor customer support** , citing unhelpful error codes and delayed campaign verifications. #### What Are Recent G2 Reviews of Signal House? **"[Smooth Setup, Hands-On Support, and Cheaper SMS](https://www.g2.com/survey_responses/signal-house-review-12842488)"** **Rating:** 5.0/5.0 stars *— Jan S.* [Read full review](https://www.g2.com/survey_responses/signal-house-review-12842488) --- **"[Signal House: Great-Support](https://www.g2.com/survey_responses/signal-house-review-12941048)"** **Rating:** 5.0/5.0 stars *— Huzaifa A.* [Read full review](https://www.g2.com/survey_responses/signal-house-review-12941048) --- ### 10. [Sendbird](https://www.g2.com/products/sendbird/reviews) Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 120 **How Do G2 Users Rate Sendbird?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.7/10 (Category avg: 8.7/10) - **Professional Support:** 9.0/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Sendbird?** - **Seller:** [Sendbird](https://www.g2.com/sellers/sendbird) - **Company Website:** https://sendbird.com - **Year Founded:** 2013 - **HQ Location:** San Mateo, California - **Twitter:** @SendBird (4,840 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10043307/ (302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Student Experience Team Member, Product Manager - **Top Industries:** Computer Software, Health, Wellness and Fitness - **Company Size:** 47% Mid-Market, 31% Small-Business #### What Are Sendbird's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Customer Support (31 reviews) - Features (26 reviews) - Easy Integrations (21 reviews) - Easy Setup (20 reviews) **Cons:** - Expensive (18 reviews) - Learning Curve (10 reviews) - Cost (9 reviews) - Cost Limitations (7 reviews) - Difficult Setup (7 reviews) ### What Do G2 Reviewers Say About Sendbird? *AI-generated summary from verified user reviews* **Pros:** - Users find Sendbird's system to have **great ease of use** , enhancing customer interaction through its intuitive features. - Users appreciate the **excellent technical support** from Sendbird, ensuring seamless communication and prompt assistance when needed. - Users value the **robust features** of Sendbird, appreciating its seamless integration and customization for enhanced communication. - Users value the **easy integrations** of Sendbird, appreciating its simple API and reliable performance for messaging solutions. - Users appreciate the **easy setup** of Sendbird, allowing quick integration into operations without hassle. **Cons:** - Users find Sendbird **expensive** , especially for startups, with high pricing that impacts budget significantly. - Users find the **learning curve** of Sendbird challenging, especially when dealing with advanced features and documentation. - Users find the **high cost and complicated pricing** of Sendbird challenging, especially for startups and new users. - Users feel that the **cost limitations** of Sendbird hinder long-term value and complicate optimal plan selection. - Users find the **difficult setup** of Sendbird challenging, especially newcomers navigating the documentation and integration process. #### What Are Recent G2 Reviews of Sendbird? **"[Sendbird API Makes Data Export Easy for Analysts](https://www.g2.com/survey_responses/sendbird-review-12000610)"** **Rating:** 4.5/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/sendbird-review-12000610) --- **"[Effortless Integration and Enhanced Customer Support](https://www.g2.com/survey_responses/sendbird-review-11933845)"** **Rating:** 5.0/5.0 stars *— Robert H.* [Read full review](https://www.g2.com/survey_responses/sendbird-review-11933845) --- #### What Are G2 Users Discussing About Sendbird? - [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api) - [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located) - [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird) - [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work) ### 11. [Dexatel](https://www.g2.com/products/dexatel/reviews) Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) built for secure, scalable, and mission-critical business communications. With Dexatel Verify, companies run fast and reliable user verification and 2FA across SMS, Voice, Flash Call, WhatsApp, Viber, Telegram, and Email. Smart routing, adaptive fallback, and fraud prevention help improve delivery rates, reduce OTP costs, and increase successful logins. With Dexatel Engage, teams deliver personalized omnichannel campaigns and notifications via SMS, WhatsApp, Viber, RCS, and Email. Advanced segmentation and analytics help drive higher conversions, engagement, and retention. Dexatel also includes: Dexatel Link for enterprise messaging and voice APIs Dexatel Lookup for number intelligence, validation, and risk detection Companies choose Dexatel to: Verify users instantly with multi-channel OTP and fast fallback Reduce messaging costs with intelligent routing and channel mix Improve engagement with personalized, multi-channel communication Maintain compliance with GDPR, ISO/IEC 27001, and enterprise-grade security Trusted by fintechs, marketplaces, gaming platforms, eCommerce brands, and SaaS companies, Dexatel powers faster, safer, and more reliable communication at global scale. **Average Rating:** 5.0/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Dexatel?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.9/10 (Category avg: 8.7/10) - **Professional Support:** 9.4/10 (Category avg: 8.7/10) - **Communication Varieties:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Dexatel?** - **Seller:** [Dexatel](https://www.g2.com/sellers/dexatel-f489220f-4ccb-4a25-ab3c-0119e50a32e0) - **Company Website:** https://dexatel.com/ - **Year Founded:** 2015 - **HQ Location:** Tallinn, EE - **Twitter:** @dexatel (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dexatel-ou/ (81 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software, Telecommunications - **Company Size:** 43% Mid-Market, 32% Enterprise #### What Are Dexatel's Pros and Cons? **Pros:** - API Integration (1 reviews) - Ease of Use (1 reviews) - Reliability (1 reviews) - Time Management (1 reviews) - Time-Saving (1 reviews) ### What Do G2 Reviewers Say About Dexatel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate how **easy and reliable API Integration** is with Dexatel, making workflows quick and efficient. - Users appreciate the **ease of use** of Dexatel, streamlining workflows and enhancing accuracy in verification tasks. - Users value the **reliability** of Dexatel Verify, which streamlines workflows and enhances accuracy in contact verification. - Users appreciate the **time-saving efficiency** of Dexatel Verify, enhancing workflow with quick and accurate verifications. - Users value how **time-saving** Dexatel Verify is, making workflows quicker and more efficient for team operations. #### What Are Recent G2 Reviews of Dexatel? **"[A Great Tool for Recovering Carts Driving repeat purchases](https://www.g2.com/survey_responses/dexatel-review-12995308)"** **Rating:** 5.0/5.0 stars *— Stuart S.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-12995308) --- **"[One platform for user Authentication, Notifications, and customer Engagement](https://www.g2.com/survey_responses/dexatel-review-13001300)"** **Rating:** 5.0/5.0 stars *— Mike B.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13001300) --- #### What Are G2 Users Discussing About Dexatel? - [What is Dexatel used for?](https://www.g2.com/discussions/what-is-dexatel-used-for) ### 12. [Infobip](https://www.g2.com/products/infobip/reviews) Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. **Average Rating:** 4.3/5.0 **Total Reviews:** 56 **How Do G2 Users Rate Infobip?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.4/10 (Category avg: 8.7/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Infobip?** - **Seller:** [Infobip](https://www.g2.com/sellers/infobip) - **Year Founded:** 2006 - **HQ Location:** London, England - **Twitter:** @Infobip (33,954 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/infobip/about (3,502 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 43% Mid-Market, 38% Small-Business #### What Are Infobip's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Integrations (3 reviews) - Integrations (3 reviews) - Customer Engagement (1 reviews) - Engagement Increase (1 reviews) **Cons:** - Poor Customer Support (3 reviews) - Delays (2 reviews) - Poor Response (2 reviews) - Delay Issues (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Infobip? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Infobip, enjoying seamless integration and efficient omnichannel communication. - Users value the **easy integrations** with Infobip, enhancing connectivity across various systems and improving user engagement. - Users praise the **easy integrations** with various systems, enhancing connectivity and engagement across multiple channels. - Users appreciate the **omnichannel engagement** capabilities of Infobip, enhancing customer connections and simplifying segmentation. - Users value the **engagement increase** provided by Infobip's omnichannel approach, enhancing customer connections and segmentation. **Cons:** - Users experience **poor customer support** , often facing slow response times and delays in assistance from the team. - Users experience significant **delays in support responses** , which hinders timely resolution of issues and inquiries. - Users experience **poor response** times from Infobip support, often waiting several days for assistance. - Users experience **delay issues** with Infobip's support team, impacting the timeliness of assistance received. - Users note that **limited features** , like the lack of a cropping option, hinder their experience with Infobip. #### What Are Recent G2 Reviews of Infobip? **"[A Complete Solution That Just Works—even with CCAAS Integrations](https://www.g2.com/survey_responses/infobip-review-12280457)"** **Rating:** 5.0/5.0 stars *— Carlos B.* [Read full review](https://www.g2.com/survey_responses/infobip-review-12280457) --- **"[Reliable Global Messaging Platform with Excellent Support](https://www.g2.com/survey_responses/infobip-review-11433355)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/infobip-review-11433355) --- #### What Are G2 Users Discussing About Infobip? - [Who is the CEO of infobip?](https://www.g2.com/discussions/who-is-the-ceo-of-infobip) - [Is infobip a SaaS company?](https://www.g2.com/discussions/is-infobip-a-saas-company) - [Is infobip a product based company?](https://www.g2.com/discussions/is-infobip-a-product-based-company) - [What is infobip?](https://www.g2.com/discussions/what-is-infobip) ### 13. [360Dialog](https://www.g2.com/products/360dialog/reviews) 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. **Average Rating:** 4.5/5.0 **Total Reviews:** 65 **How Do G2 Users Rate 360Dialog?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.7/10 (Category avg: 8.7/10) - **Professional Support:** 8.4/10 (Category avg: 8.7/10) - **Communication Varieties:** 7.0/10 (Category avg: 8.6/10) **Who Is the Company Behind 360Dialog?** - **Seller:** [360Dialog](https://www.g2.com/sellers/360dialog) - **Year Founded:** 2018 - **HQ Location:** Berlin - **Twitter:** @360dialog (1,957 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2705257/ (95 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 69% Small-Business, 26% Mid-Market #### What Are 360Dialog's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Features (1 reviews) - User Interface (1 reviews) **Cons:** - Downtime Issues (2 reviews) - Poor Customer Support (2 reviews) - Billing Issues (1 reviews) - Delays (1 reviews) - Deletion Issues (1 reviews) ### What Do G2 Reviewers Say About 360Dialog? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick and responsive customer support** of 360Dialog, enhancing their overall experience with the product. - Users find the **ease of use** in 360Dialog's interface and integration highly beneficial for their workflow. - Users appreciate the **easy integrations** of 360Dialog, benefiting from seamless access to both on-premise and cloud APIs. - Users value the **easy integration and user-friendly interface** of 360Dialog, along with prompt support and smooth features. - Users appreciate the **easy-to-use interface and dashboard** of 360Dialog, enhancing their overall experience. **Cons:** - Users experience significant **downtime issues** during onboarding, leading to frustrating interruptions and inadequate support responses. - Users report **poor customer support** , facing long response times and ineffective resolution of issues, causing significant downtime. - Users report severe **billing issues** , including unauthorized charges and delayed support, causing significant operational disruptions. - Users experience **significant delays** during onboarding, which can hinder their overall experience with 360Dialog. - Users express frustration with **deletion issues** , facing downtime and unresponsive support after payment problems. #### What Are Recent G2 Reviews of 360Dialog? **"[Effortless WhatsApp Business API Integration with Outstanding Support](https://www.g2.com/survey_responses/360dialog-review-12578779)"** **Rating:** 5.0/5.0 stars *— Podrška K.* [Read full review](https://www.g2.com/survey_responses/360dialog-review-12578779) --- **"[Reliable Messaging with Stellar Support](https://www.g2.com/survey_responses/360dialog-review-12815679)"** **Rating:** 5.0/5.0 stars *— Mohammad D.* [Read full review](https://www.g2.com/survey_responses/360dialog-review-12815679) --- #### What Are G2 Users Discussing About 360Dialog? - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) ### 14. [Squaretalk](https://www.g2.com/products/squaretalk/reviews) Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 125 **How Do G2 Users Rate Squaretalk?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.3/10 (Category avg: 8.7/10) - **Professional Support:** 9.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Squaretalk?** - **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk) - **Company Website:** https://squaretalk.com/ - **Year Founded:** 2014 - **HQ Location:** Jerusalem - **Twitter:** @SquareTalk (31 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 54% Small-Business, 51% Mid-Market #### What Are Squaretalk's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Reliability (18 reviews) - Features (16 reviews) - Automation (15 reviews) - Efficiency (15 reviews) **Cons:** - Limited Features (5 reviews) - Difficult Setup (4 reviews) - Missing Features (4 reviews) - Complex Features (3 reviews) - Complexity (3 reviews) ### What Do G2 Reviewers Say About Squaretalk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Squaretalk, thanks to its intuitive interface and quick deployment process. - Users commend the **reliability** of Squaretalk, appreciating its seamless integrations and smooth daily operations. - Users appreciate the **seamless scalability** of Squaretalk, allowing easy expansion and integration as business needs grow. - Users value the **effective automation** provided by Squaretalk for enhancing call support and SMS marketing efficiency. - Users value the **efficiency** of Squaretalk, enhancing patient management and improving call center operations through real-time insights. **Cons:** - Users express concern over **limited features** in Squaretalk, wishing for more flexibility and advanced options in the platform. - Users find the **difficult setup** of Squaretalk can be overwhelming and time-consuming, especially with complex workflows. - Users are disappointed by the **missing features** in Squaretalk, such as conditional logic and limited app integrations. - Users find some **complex features** challenging and overwhelming, particularly affecting usability for new users. - Users find some **advanced settings complex** and experience occasional lag during peak usage, impacting ease of use. #### What Are Recent G2 Reviews of Squaretalk? **"[Scales Without the Growing Pains](https://www.g2.com/survey_responses/squaretalk-review-12958668)"** **Rating:** 5.0/5.0 stars *— Akbar A.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12958668) --- **"[Reliable Call Management for Faster Client Support](https://www.g2.com/survey_responses/squaretalk-review-12993753)"** **Rating:** 5.0/5.0 stars *— Anna M.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12993753) --- #### What Are G2 Users Discussing About Squaretalk? - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) ### 15. [Sinch MessageMedia](https://www.g2.com/products/sinch-messagemedia/reviews) Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send bulk SMS. Create automated campaigns. Integrate with 85+ apps that you already use. Join over 70,000 global customers in healthcare, education, retail, and other industries that have scaled their business via our easy-to-use messaging platform. We’ve got a wide range of features and pricing plans ready to take your conversational messaging to the next level. Try it for free. • Bulk SMS marketing campaigns • Appointment reminders • Automated notifications and alerts • Staff communication • 1-on-1 or two-way conversations • A wide range of integrations for your CRM, ERP, or social media • Web portal • API solution You can have all these, and more. Start sending business SMS today. **Average Rating:** 4.4/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Sinch MessageMedia?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.0/10 (Category avg: 8.7/10) - **Professional Support:** 9.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Sinch MessageMedia?** - **Seller:** [Sinch](https://www.g2.com/sellers/sinch) - **Year Founded:** 2008 - **HQ Location:** Stockholm, Sweden - **Twitter:** @wearesinch (3,648 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sinch (4,371 employees on LinkedIn®) - **Ownership:** SINCH.ST **Who Uses This Product?** - **Company Size:** 58% Small-Business, 33% Mid-Market #### What Are Sinch MessageMedia's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Helpful (4 reviews) - Ease of Use (3 reviews) - Staff Support (3 reviews) - Business Enhancement (2 reviews) **Cons:** - Account Management (1 reviews) - Integration Issues (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Sinch MessageMedia? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **helpful and quick customer support** of Sinch MessageMedia, enhancing their overall experience. - Users value the **helpful support** of Sinch MessageMedia, which effectively resolves issues and enhances client connectivity. - Users find **Sinch MessageMedia easy to use** , appreciating its straightforward setup and prompt support throughout the process. - Users value the **helpful and quick support** from Sinch MessageMedia's staff, ensuring a smooth experience. - Users value the **enhanced connectivity** of Sinch MessageMedia, finding it crucial for efficient client interactions. **Cons:** - Users indicate a lack of support due to the **absence of a contact phone number** , relying solely on email for assistance. - Users experience **integration issues** with Sinch MessageMedia, particularly with missed notifications and HubSpot connectivity. - Users find the **limited features** concerning, especially the lack of an Authenticator app for 2FA security. - Users are concerned about the **absence of an Authenticator app for 2FA** , which would improve security significantly. - Users express frustration over **poor customer support** , noting the lack of a contact phone number for assistance. #### What Are Recent G2 Reviews of Sinch MessageMedia? **"[Simple, Effective, and Reliable SMS Solution](https://www.g2.com/survey_responses/sinch-messagemedia-review-12462537)"** **Rating:** 4.0/5.0 stars *— Hazel d.* [Read full review](https://www.g2.com/survey_responses/sinch-messagemedia-review-12462537) --- **"[Exceptionally Helpful Support, Effortless Setup](https://www.g2.com/survey_responses/sinch-messagemedia-review-12407794)"** **Rating:** 5.0/5.0 stars *— Madeline A.* [Read full review](https://www.g2.com/survey_responses/sinch-messagemedia-review-12407794) --- #### What Are G2 Users Discussing About Sinch MessageMedia? - [What is MessageMedia SMS API/Gateway used for?](https://www.g2.com/discussions/what-is-messagemedia-sms-api-gateway-used-for) ### 16. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.0/10 (Category avg: 8.7/10) - **Professional Support:** 9.2/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (134 reviews) - Features (95 reviews) - Call Management (87 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (61 reviews) - Connection Issues (60 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel **easy to use** , appreciating its simple setup and efficient call management features. - Users value Ozonetel's **versatile call handling features** , enhancing efficiency with manual and blended modes for customer interactions. - Users value the **efficient call management** of Ozonetel, facilitating smooth handling of customer grievances and effective operations. - Users appreciate the **excellent call quality** of Ozonetel, ensuring smooth and efficient communication during calls. - Users value the **outstanding customer support** provided by Ozonetel, enhanced by its seamless omnichannel integration. **Cons:** - Users find **call issues** such as delays and drops to be a frustrating aspect of Ozonetel's service. - Users experience frequent **connection issues** such as network problems and call drops, affecting their service reliability. - Users experience occasional **call connectivity issues** , resulting in delays and voice quality problems during calls. - Users often face **connectivity issues** with Ozonetel, experiencing delays, disconnections, and difficulties during call transfers. - Users report occasional **technical issues** like call drops and delays, which can disrupt the overall experience. #### What Are Recent G2 Reviews of Ozonetel? **"[Seamless Call Management with Intuitive Blended Mode](https://www.g2.com/survey_responses/ozonetel-review-11751332)"** **Rating:** 5.0/5.0 stars *— Sonali D.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-11751332) --- **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 17. [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 **How Do G2 Users Rate Plivo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.9/10 (Category avg: 8.7/10) - **Professional Support:** 8.6/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Plivo?** - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo (12,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plivo-inc/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are Plivo's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Customer Support (19 reviews) - Features (17 reviews) - Pricing (17 reviews) - API Quality (16 reviews) **Cons:** - Poor Customer Support (12 reviews) - Expensive (6 reviews) - Limited Features (6 reviews) - Messaging Issues (6 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Plivo? *AI-generated summary from verified user reviews* **Pros:** - Users find Plivo's **ease of use** exceptional, enabling seamless integration of communication features into various applications. - Users praise Plivo's **amazing customer support** , noting their courteous follow-up and assistance during debugging. - Users value the **easy integration and reliable support** of Plivo, enhancing communication efficiency and campaign management. - Users value Plivo for its **competitive pricing** , which enhances communication solutions and overall efficiency. - Users value the **high-quality API** offerings of Plivo, enabling seamless integration of voice and messaging features. **Cons:** - Users express frustration over **poor customer support** , particularly with slow response times and ineffective issue resolution. - Users find the **pricing high** for Voice APIs and SMSs compared to competitors, especially in certain regions. - Users find Plivo to have **limited features** , requiring additional costs for necessary functionalities and advanced tools. - Users report **messaging issues** due to slow support responses, causing significant delays in communication with clients. - Users find the interface of Plivo to be **not intuitive** , hindering ease of use and overall satisfaction. #### What Are Recent G2 Reviews of Plivo? **"[Super simple and satisfying](https://www.g2.com/survey_responses/plivo-review-12040188)"** **Rating:** 4.5/5.0 stars *— Majd K.* [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) --- **"[Quick, Responsive Support and Helpful Sub-Account Breakdowns](https://www.g2.com/survey_responses/plivo-review-12879964)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) --- #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### 18. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 200 **How Do G2 Users Rate SleekFlow?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.2/10 (Category avg: 8.7/10) - **Professional Support:** 8.5/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind SleekFlow?** - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** https://sleekflow.io/ - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow_io (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 74% Small-Business, 20% Mid-Market #### What Are SleekFlow's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Customer Support (34 reviews) - Automation (28 reviews) - Features (25 reviews) - Time-saving (25 reviews) **Cons:** - Missing Features (14 reviews) - Slow Loading (10 reviews) - Expensive (9 reviews) - Limited Customization (9 reviews) - Limited Features (9 reviews) ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users find SleekFlow to be **very easy to implement** , supported by helpful guidance and intuitive features. - Users highlight the **excellent customer support** from SleekFlow, praising prompt responses and effective problem resolution. - Users value the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and saving time. - Users appreciate the **efficient AI agent** and comprehensive features of SleekFlow for enhancing customer communication. - Users love the **time-saving automation** of SleekFlow, streamlining lead qualification and message management effortlessly. **Cons:** - Users find the **missing features** on SleekFlow limiting, expressing a desire for improved functionality and analytics. - Users report significant issues with **slow loading** on SleekFlow, causing frustration and delays in communication. - Users find the **pricing especially steep** for smaller teams, wishing for more affordable options and flexibility. - Users note the **limited customization** options in SleekFlow, expressing a desire for more flexibility and advanced features. - Users highlight **limited features** in SleekFlow, particularly affecting small teams and restricting advanced functionalities. #### What Are Recent G2 Reviews of SleekFlow? **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- **"[SleekFlow’s AI and Intuitive UX Make Agent Replies Faster and Easier](https://www.g2.com/survey_responses/sleekflow-review-12644419)"** **Rating:** 5.0/5.0 stars *— Anson L.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12644419) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### 19. [Exotel Customer Communication Platform](https://www.g2.com/products/exotel-customer-communication-platform/reviews) Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Exotel Customer Communication Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.5/10 (Category avg: 8.7/10) - **Professional Support:** 8.1/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Exotel Customer Communication Platform?** - **Seller:** [Exotel](https://www.g2.com/sellers/exotel) - **Year Founded:** 2011 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @Exotel (2,937 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2433287/ (747 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Education Management, Financial Services - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Exotel Customer Communication Platform's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Easy Integrations (3 reviews) - Call Quality (2 reviews) - Integrations (2 reviews) - Useful (2 reviews) **Cons:** - Call Issues (3 reviews) - Connectivity Issues (2 reviews) - Poor Customer Support (2 reviews) - Slow Service (2 reviews) - Delays (1 reviews) ### What Do G2 Reviewers Say About Exotel Customer Communication Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Exotel, finding it flexible and efficient for call management. - Users laud the **easy integrations** of Exotel, enhancing communication across various channels effectively. - Users find **call quality excellent** , making it easy for doctors to connect with patients without sharing personal numbers. - Users benefit from the **strong API integrations** of Exotel, enhancing workflow efficiency and customer communication. - Users appreciate the **simplicity and effectiveness** of Exotel, enjoying its straightforward setup and useful communication features. **Cons:** - Users report **call issues** , including missed logs and connectivity problems, hindering effective communication. - Users experience **connectivity issues** with network drops and call quality problems, impacting their communication experience. - Users express frustration with **poor customer support** , mentioning slow response times impacting their overall experience. - Users experience **slow customer support response times** , which can hinder the overall effectiveness of the platform. - Users face **delays** due to intermittent call log issues in the Freshchat interface, affecting timely follow-ups. #### What Are Recent G2 Reviews of Exotel Customer Communication Platform? **"[Flexible Cloud Platform with Robust Omnichannel Support](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12068920)"** **Rating:** 4.0/5.0 stars *— Rahul s.* [Read full review](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12068920) --- **"[All Customer Communications in One Place for Easy Tracking and Faster Resolution](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12570099)"** **Rating:** 5.0/5.0 stars *— Priyanka M.* [Read full review](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12570099) --- #### What Are G2 Users Discussing About Exotel Customer Communication Platform? - [What is Exotel used for?](https://www.g2.com/discussions/what-is-exotel-used-for) ### 20. [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, high-fidelity, in-app chat experience in days that typically take years to build in-house. We offer chat SDKs for Android, Angular, Compose, Flutter, iOS, React, React Native, Swift, SwiftUI, Unity, and Unreal that are fully customizable, scalable, performant, and provide robust security, full multi-tenancy support, and easily integrate with existing systems. **Average Rating:** 4.5/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Stream?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.6/10 (Category avg: 8.7/10) - **Professional Support:** 8.6/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Stream?** - **Seller:** [Stream](https://www.g2.com/sellers/stream) - **Year Founded:** 2015 - **HQ Location:** Boulder, US - **Twitter:** @getstream_io (12,275 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5338728 (336 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Small-Business, 23% Mid-Market #### What Are Stream's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Integrations (4 reviews) - Simple (4 reviews) - API Integration (3 reviews) - API Quality (3 reviews) **Cons:** - Analytics Limitations (2 reviews) - Cost Limitations (2 reviews) - Difficult Setup (2 reviews) - Expensive (2 reviews) - Filtering Issues (2 reviews) ### What Do G2 Reviewers Say About Stream? *AI-generated summary from verified user reviews* **Pros:** - Users find Stream **easy to use** , enjoying quick integration, organized API, and excellent documentation for smooth setup. - Users benefit from Stream's **easy and fast integrations** , streamlining the development of chat and activity feeds. - Users find Stream's **simplicity and easy integration** invaluable for building chat and activity feeds efficiently. - Users appreciate the **powerful API integration** of Stream, enabling quick setups for chat and activity feeds. - Users appreciate the **powerful, developer-friendly API** of Stream, enabling quick and easy integration for chat features. **Cons:** - Users find **analytics limitations** in Stream frustrating, as the basic insights do not justify the high pricing and storage issues. - Users find the **cost limitations** of Stream to be excessive, particularly for smaller projects and growing teams. - Users find the **difficult setup** challenging, particularly with authentication and token configurations, especially for beginners. - Users find Stream's pricing **excessive for smaller projects** , particularly as user numbers increase, limiting affordability. - Users experience **filtering issues** in Stream, making it challenging to locate specific content and manage discussions. #### What Are Recent G2 Reviews of Stream? **"[Stream Makes Real-Time Chat Integration Effortless for Developers](https://www.g2.com/survey_responses/stream-review-11931293)"** **Rating:** 4.5/5.0 stars *— Ahsan Y.* [Read full review](https://www.g2.com/survey_responses/stream-review-11931293) --- **"[Effortless Integration and Excellent Documentation for Developers](https://www.g2.com/survey_responses/stream-review-11926158)"** **Rating:** 5.0/5.0 stars *— Vikas K.* [Read full review](https://www.g2.com/survey_responses/stream-review-11926158) --- #### What Are G2 Users Discussing About Stream? - [What is Stream Chat used for?](https://www.g2.com/discussions/what-is-stream-chat-used-for) ### 21. [MessageFlow](https://www.g2.com/products/messageflow/reviews) MessageFlow is a send-it-all platform that makes cross-channel communication easy and effective. Backed by more than 20 years of expertise, it has helped companies connect with their audiences using reliably delivered email and SMS messages. It also supports mobile push notifications, RCS communications, and OTT applications. By integrating all of these messaging methods on a single platform, you can run precisely targeted campaigns at any scale. Security is our top priority. MessageFlow complies with strict ISO standards and GDPR requirements, giving you the confidence that your company’s data is properly protected. Beyond our rigorous security measures, we back you up with a customer service team that's always prepared to help. From transactional messages to long-term engagement strategies, our platform is designed to build lasting customer relationships for the future. With our extensive experience in cross-channel business communication and nearly 100% message deliverability, we will make sure that your brand message reaches the right people at the right time and in the right way. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 **How Do G2 Users Rate MessageFlow?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.6/10 (Category avg: 8.7/10) - **Professional Support:** 10.0/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind MessageFlow?** - **Seller:** [MessageFlow](https://www.g2.com/sellers/messageflow) - **Year Founded:** 2022 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** https://www.linkedin.com/company/messageflow (58 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 43% Mid-Market, 43% Small-Business #### What Are MessageFlow's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Navigation Ease (4 reviews) - User Interface (3 reviews) - Campaign Management (2 reviews) - Customer Support (2 reviews) **Cons:** - Complex Analytics (1 reviews) - Inadequate Reporting (1 reviews) - Poor Analytics (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About MessageFlow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive user panel** of MessageFlow, enjoying its smooth operation and straightforward configuration. - Users find the **navigation ease** of MessageFlow's intuitive panel enhances their overall experience and operational efficiency. - Users praise the **intuitive user interface** of MessageFlow, making campaign management simple and efficient. - Users praise the **user-friendly campaign management** of MessageFlow, enhancing efficiency in executing large-scale marketing campaigns. - Users commend the **responsive customer support** of MessageFlow, appreciating their consistent availability and helpfulness. **Cons:** - Users note that while MessageFlow is effective, **reports and customer analytics could be improved** for better insights. - Users find the **reporting and analytics inadequate** , suggesting improvements for better insights and clarity. - Users feel that the **analytics and reporting** in MessageFlow could be significantly improved for better insights. - Users find the **reporting tools lacking** , noting a need for better customer analytics in MessageFlow. #### What Are Recent G2 Reviews of MessageFlow? **"[Intuitive, Flexible, and Fully Supported: MessageFlow Drives Our Marketing Success](https://www.g2.com/survey_responses/messageflow-review-12682846)"** **Rating:** 5.0/5.0 stars *— Przemysław R.* [Read full review](https://www.g2.com/survey_responses/messageflow-review-12682846) --- **"[Helpful Support, Easy Integrations, and Great Performance, to pricey](https://www.g2.com/survey_responses/messageflow-review-12553460)"** **Rating:** 5.0/5.0 stars *— Hurom P.* [Read full review](https://www.g2.com/survey_responses/messageflow-review-12553460) --- ### 22. [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. **Average Rating:** 4.2/5.0 **Total Reviews:** 348 **How Do G2 Users Rate Rocket.Chat?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.9/10 (Category avg: 8.7/10) - **Professional Support:** 8.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Rocket.Chat?** - **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @RocketChat (24,290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9487844/ (183 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 36% Small-Business #### What Are Rocket.Chat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Communication (9 reviews) - Easy Communication (9 reviews) - Security (9 reviews) **Cons:** - Not User-Friendly (7 reviews) - User Interface (7 reviews) - Learning Curve (5 reviews) - Not Intuitive (5 reviews) - Poor Interface Design (5 reviews) ### What Do G2 Reviewers Say About Rocket.Chat? *AI-generated summary from verified user reviews* **Pros:** - Users find Rocket.Chat to be **easy to use** , with a clean interface and straightforward setup enhancing their communication experience. - Users value the **flexibility and control** of Rocket.Chat, praising its customization options and seamless integration with tools. - Users value the **effective communication tools** in Rocket.Chat, praising flexibility, control, and smooth collaboration across teams. - Users find **easy communication** with Rocket.Chat enhances collaboration and efficiency across various departments and teams. - Users value Rocket.Chat for its **strong security and privacy features** , providing peace of mind in communications. **Cons:** - Users find the **interface not user-friendly** , struggling with complexity and navigation issues during setup and usage. - Users feel that the **user interface is complex and outdated** , making adoption challenging for new users. - Users find the **learning curve steep** , with a complex interface and unclear onboarding hindering initial usability. - Users find the **interface less intuitive** , impacting navigation and overall user experience, especially for new users. - Users describe the **poor interface design** of Rocket.Chat as complex and dated, hindering smooth adoption for newcomers. #### What Are Recent G2 Reviews of Rocket.Chat? **"[Rocket.Chat: Flexible, Secure, and Built for Custom Workflows](https://www.g2.com/survey_responses/rocket-chat-review-12706525)"** **Rating:** 4.5/5.0 stars *— Maricela B.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525) --- **"[Intuitive, High-ROI Communication That Speeds Engineering Resolutions](https://www.g2.com/survey_responses/rocket-chat-review-12725883)"** **Rating:** 4.5/5.0 stars *— Steve H.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883) --- #### What Are G2 Users Discussing About Rocket.Chat? - [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment ### 23. [PubNub](https://www.g2.com/products/pubnub-pubnub/reviews) Deliver immersive, scalable, and secure real-time interactivity with the PubNub platform that connects humans, devices, and AIs. You can focus on launching innovative features instead of managing complex infrastructure. Our platform lets you build, deliver, and manage real-time experiences across web apps, mobile apps, and IoT devices. Whether you are creating in-app chat, live audience engagement, operational dashboards, IoT coordination, AI-driven interactions, or any other real-time functionality, PubNub brings it to life with a suite of purpose-built APIs, SDKs, Solution Kits, integrations, and analytics. What makes us different? ~Scalability~ PubNub is the industry’s most scalable platform that allows for rapid concurrent usage without financial penalties. Because we allow for an unlimited number of concurrent users, you’ll never have to worry about exponential cost increases due to growth. \* Handles over 800 million active devices and over 3 trillion API calls delivered monthly. \* Record for the largest online concurrent event with more than 10.5 million users \* One connected fitness client stated, “From testing to 1,500 rides a day today, to an estimated 15,000 rides a day in the coming months, we’re confident PubNub can handle that growth.” \* "When we hit our concurrency limit [with our previous provider], it was a no-brainer to go with PubNub to power our entire platform and our whole team gave the go-ahead. We knew we would be supported by PubNub no matter how many users and messages we were handling.” Virtual Events Company ~Reliability~ With low latency and high uptime, PubNub users can trust in and rely on a true real-time digital experience that leads to authentic and engaging interactions for their audiences. \* 99.999% uptime Service Level Agreement and global points of presence with automatic routing for failover and redundancy. \* Every message delivered to any device in milliseconds \* Multi-region replication, redundancy within and across data centers, geographic server distribution, geo-routing, and latency monitoring. ~Security and Compliance~ While powering real-time engagement is our passion, security is our priority. We deliver enterprise-grade security, end-to-end encryption for every message running over the network, fine-grained access controls, localized data storage, and more. \* PubNub is ISO 2700, SOC 2 Type II, GDPR, and HIPAA compliant and we conduct annual SOC and ISO audits along with annual penetration testing conducted by third parties. \* A leading healthcare software solution provider stated “data security and HIPAA compliance are extremely important … When we evaluated PubNub as a real-time messaging service, we were very impressed by how easy they were to use. We were sold on PubNub as a partner once we learned about their strengths in data security, SOC 2, and HIPAA compliance.” ~Flexibility~ PubNub is a platform solution that enables teams to build the real-time experiences users demand and leaves the door open for adding additional features and functionality in the future. \* We have developed over 50+SDKs and over 65 pre-built integrations with external and third-party APIs, PubNub gives developers the features they need regardless of programming language or tech stack. \* A food delivery service customer reduced ticket resolution times from five minutes to 30 seconds and stated that “having that flexibility in building and being able to have our chat operate in real-time was key to us—that’s why we chose PubNub.” ~Support~ As a trusted extension of your ops team, PubNub is a partner from design through testing, launch, and beyond. With our white glove support and features like 24/7 support across the globe, a robust self-service library, and operational dashboards, ensuring your app is supported at any level, throughout its lifecycle. \* One PubNub client went from having a dedicated programmer spend 75% of their time monitoring their in-house chat to effortlessly scaling their chat to support 40x growth within a year. \* Partnering with PubNub allowed one virtual events customer to bring their users together in ways not previously possible, “With PubNub and their live event support team, we are able to truly scale our chat to a large number of concurrent users at a time, and that’s what enables us to bring that interactivity between a creator and their fanbase.” \* A rideshare customer was able to focus on building their app because "powering real-time updates and signaling is not our domain. Using PubNub lets us focus on our expertise.” **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **How Do G2 Users Rate PubNub?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 7.2/10 (Category avg: 8.7/10) - **Professional Support:** 6.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 5.8/10 (Category avg: 8.6/10) **Who Is the Company Behind PubNub?** - **Seller:** [PubNub](https://www.g2.com/sellers/pubnub) - **Company Website:** https://www.pubnub.com/ - **Year Founded:** 2010 - **HQ Location:** San Francisco, California - **Twitter:** @PubNub (17,872 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2224710/ (120 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small-Business, 30% Enterprise #### What Are PubNub's Pros and Cons? **Pros:** - Chat Functionality (3 reviews) - Customer Support (3 reviews) - API Integration (2 reviews) - API Quality (2 reviews) - Data Security (2 reviews) **Cons:** - Billing Issues (1 reviews) - Data Management (1 reviews) - Data Management Issues (1 reviews) - Difficult Navigation (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About PubNub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **secure and interactive chat functionality** of PubNub, enhancing communication through real-time connectivity. - Users value the **responsive customer support** from PubNub, making installation and troubleshooting a breeze. - Users value the **easy API integration** of PubNub, enhancing real-time connectivity across various platforms effortlessly. - Users appreciate the **API quality** of PubNub, noting its robustness and ease of integration for real-time applications. - Users value the **data security** offered by PubNub, enabling safe file sharing and secure communication in real-time. **Cons:** - Users express concern over **billing issues** , particularly the inadequate 30-day notice for data deletion changes. - Users feel that the **30-day notice for data deletion** is too short, highlighting the need for better communication. - Users find the **30-day notice period for data deletion** insufficient, highlighting a need for improved communication. - Users find the **difficult navigation** of PubNub's documentation can lead to coding delays and frustration. - Users caution that the **cost of PubNub can escalate quickly** , potentially impacting project budgets and decisions. #### What Are Recent G2 Reviews of PubNub? **"[Reliable Real-Time Communication with Some Limitations](https://www.g2.com/survey_responses/pubnub-review-13002637)"** **Rating:** 4.5/5.0 stars *— Sandeep G.* [Read full review](https://www.g2.com/survey_responses/pubnub-review-13002637) --- **"[Easy to Use, Reliable Performance](https://www.g2.com/survey_responses/pubnub-review-13030173)"** **Rating:** 4.5/5.0 stars *— Maksim S.* [Read full review](https://www.g2.com/survey_responses/pubnub-review-13030173) --- ### 24. [Voximplant](https://www.g2.com/products/voximplant/reviews) Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone network, from a SIP device or application, and from Voximplant Web or Mobile SDK. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Voximplant?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.2/10 (Category avg: 8.7/10) - **Professional Support:** 9.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Voximplant?** - **Seller:** [VoxImplant](https://www.g2.com/sellers/voximplant) - **Year Founded:** 2013 - **HQ Location:** Palo Alto, California - **Twitter:** @voximplant (977 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voximplant/about (201 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 29% Small-Business #### What Are Voximplant's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Features (1 reviews) **Cons:** - Connectivity Issues (1 reviews) - Internet Connectivity (1 reviews) - Internet Dependency (1 reviews) ### What Do G2 Reviewers Say About Voximplant? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Voximplant enhances customer calling, simplifying their overall communication experience. - Users appreciate the **easy communication** offered by Voximplant, streamlining customer calls with useful features. - Users appreciate the **ease of calling customers** with Voximplant, valuing its extensive features for better communication. **Cons:** - Users often face **connectivity issues** requiring a strong internet connection for optimal performance with Voximplant. - Users note that a **strong internet connection** is essential for Voximplant to function properly and effectively. - Users find that a **strong internet connection is essential** for Voximplant to function properly and efficiently. #### What Are Recent G2 Reviews of Voximplant? **"[Simple Integration and Enhanced Support, with Details to Improve](https://www.g2.com/survey_responses/voximplant-review-11894256)"** **Rating:** 4.5/5.0 stars *— Claudio Alejandro G.* [Read full review](https://www.g2.com/survey_responses/voximplant-review-11894256) --- **"[Intelligent automation for business communications and offer Technical Support](https://www.g2.com/survey_responses/voximplant-review-11932081)"** **Rating:** 5.0/5.0 stars *— Ing. Saúl P.* [Read full review](https://www.g2.com/survey_responses/voximplant-review-11932081) --- #### What Are G2 Users Discussing About Voximplant? - [How do you use Voximplant?](https://www.g2.com/discussions/how-do-you-use-voximplant) - [Is Voximplant free?](https://www.g2.com/discussions/is-voximplant-free) - [What is Voximplant kit?](https://www.g2.com/discussions/what-is-voximplant-kit) - 1 comment - [What does Voximplant do?](https://www.g2.com/discussions/what-does-voximplant-do) - 1 comment ### 25. [CM.com](https://www.g2.com/products/cm-com/reviews) Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate CM.com?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.2/10 (Category avg: 8.7/10) - **Professional Support:** 9.2/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind CM.com?** - **Seller:** [CM.com](https://www.g2.com/sellers/cm-com) - **Year Founded:** 1999 - **HQ Location:** Breda, Noord-Brabant - **Twitter:** @CMcom_ (1,698 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cmcom (746 employees on LinkedIn®) - **Ownership:** AMS: CMCOM **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of CM.com? **"[Sabrina has taken such good care of us, super responsive, and really awesome](https://www.g2.com/survey_responses/cm-com-review-5378786)"** **Rating:** 5.0/5.0 stars *— Rachel E.* [Read full review](https://www.g2.com/survey_responses/cm-com-review-5378786) --- **"[Great Tech--Even Greater Support!](https://www.g2.com/survey_responses/cm-com-review-4989555)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/cm-com-review-4989555) --- #### What Are G2 Users Discussing About CM.com? - [What does Cm.Com do?](https://www.g2.com/discussions/cm-com-what-does-cm-com-do) - [What is CM linkedin?](https://www.g2.com/discussions/what-is-cm-linkedin) - [What is a CM customer?](https://www.g2.com/discussions/what-is-a-cm-customer) - [What does CM com do?](https://www.g2.com/discussions/what-does-cm-com-do) ## What Is Communication Platform as a Service (cPaaS) Platforms? [Development Software](https://www.g2.com/categories/development) ## What Software Categories Are Similar to Communication Platform as a Service (cPaaS) Platforms? - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) - [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) - [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging) --- ## How Do You Choose the Right Communication Platform as a Service (cPaaS) Platforms? ### What You Should Know About Communication Platform as a Service (cPaaS) Platforms ### Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate. From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and [small businesses](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/small-business) due to most software of this type offering scalability and ease of integration. Large [enterprises](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/enterprise) also seek to use this software to enhance customer experience and improve internal communication. ### What I Often See in CPaaS Software Feedback #### Pros: What Users Consistently Appreciate - **Ease of Use:** Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise. _“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.”_ - [Sarah B. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11027122) - **Seamless Integration:** &nbsp;Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value. _“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly”_ - [James A. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11161494) - **Reliable Support:** Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed. _“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” -_ [Mike R. Review](https://www.g2.com/products/telnyx-cpaas/reviews/telnyx-cpaas-review-10346368) #### Cons: Where Many Platforms Fall Short - **Delays and Downtime:** A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods. _“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.”_ - [Nistha S. Ozonetel Review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-11114319) - **Support Gaps:&nbsp;** While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies. _“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” -_ [Muhammed W. Pluto Review](https://www.g2.com/products/plutocard/reviews/pluto-review-10793201) - **Unclear Pricing** – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models. _“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.”_ - [Nirav R. Vonage Communications Review](https://www.g2.com/products/vonage-communications-apis/reviews/vonage-communications-apis-review-9878969) ### My Expert Takeaway on CPaaS Software in 2025 My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key. From a metrics standpoint, the **average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97** , signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity. Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration. [Brittany Guntang](https://learn.g2.com/author/brittany-guntang) **Last updated on May 19, 2025** ###