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The Top 20 Easiest To Use Communication Platform as a Service (cPaaS) Platforms

See the top Communication Platform as a Service (cPaaS) Platforms products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Ozonetel

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

28%

Mid Market

62%

Enterprise

10%

Wati

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Telnyx CPaaS

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

81%

Mid Market

16%

Enterprise

Squaretalk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

59%

Mid Market

40%

Enterprise

Dotdigital

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Sendbird

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

32%

Mid Market

48%

Enterprise

20%

Plivo

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

78%

Mid Market

17%

Enterprise

BulkSMS.com

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.8

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

75%

Mid Market

22%

Enterprise

MSG91

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

75%

Mid Market

25%

#10

Webex Connect

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

38%

Mid Market

44%

Enterprise

19%

#11

Sinch MessageMedia

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

62%

Mid Market

36%

Enterprise

#12

Rocket.Chat

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

37%

Mid Market

49%

Enterprise

14%

#13

SleekFlow

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.1

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.3

8.6

Customer Segment Breakdown

Small Business

78%

Mid Market

20%

Enterprise

#14

Stream

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

64%

Mid Market

23%

Enterprise

13%

#15

Ably Realtime

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

7.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

45%

Mid Market

28%

Enterprise

27%

#16

Voximplant

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.9

Customer Segment Breakdown

Small Business

30%

Mid Market

58%

Enterprise

12%

#17

Infobip

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

36%

Mid Market

43%

Enterprise

21%

#18

Bandwidth

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.0

Meets Requirements

Average: 9.3

8.6

Customer Segment Breakdown

Small Business

44%

Mid Market

40%

Enterprise

16%

#19

Cequens

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

52%

Mid Market

38%

Enterprise

10%

#20

ZEGOCLOUD

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

81%

Mid Market

15%

Enterprise