Follett Work Orders
Follett Work Orders is an AI-enabled work order management solution designed specifically for educational institutions managing facility maintenance. Built for K-12 schools, it centralizes and streamlines the entire work order process so staff can efficiently submit, track, and manage maintenance requests. By digitizing these workflows, Follett Work Orders reduces reliance on paper trails, minimizing the miscommunication and inefficiencies that often come with manual processes. As part of Follett Software’s integrated, AI-enabled solutions, it helps unify workflows across departments, reduce silos, and improve collaboration. The platform is designed for school administrators, facility managers, and maintenance staff responsible for keeping school environments safe, functional, and ready for learning. It is especially valuable for districts handling a high volume of maintenance requests, giving teams a more organized way to prioritize work and stay on top of facility needs. Staff can submit requests, check statuses, and communicate with maintenance personnel through a user-friendly, AI-enabled platform that simplifies day-to-day facility operations. Key features of Follett Work Orders include streamlined work order submission, real-time request tracking, and comprehensive asset management. Users can create and assign work orders in just a few clicks, helping maintenance teams respond more quickly and consistently. AI-enabled capabilities also support the intake process by helping turn incoming requests into structured, routed work orders, reducing manual triage and allowing teams to spend less time sorting through emails and more time resolving issues. The software also offers reporting and analytics tools that help administrators monitor maintenance trends, identify recurring problems, and allocate resources more effectively. This data-driven approach supports both operational efficiency and long-term cost savings. Follett Work Orders also improves communication across staff. With one centralized platform for maintenance-related activity, users can share updates, notes, and feedback more easily, helping reduce delays and misunderstandings. Its intuitive interface makes the system accessible even for users with limited technical experience. In addition to maintenance requests and asset management, Follett Work Orders includes inventory management and preventative maintenance tools. Districts can track supplies and parts across facilities, receive automated alerts when inventory runs low, and schedule recurring maintenance tasks such as inspections and cleanings. Overall, Follett Work Orders delivers a comprehensive, AI-enabled approach to K-12 facility maintenance. Its focus on digitization, organization, automation, and communication helps schools improve efficiency, support safer learning environments, and manage maintenance operations with greater clarity and control.
Average Rating: 4.8/5.0
Total Reviews: 72
How Do G2 Users Rate Follett Work Orders?
- Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
- Work Order Management: 7.5/10 (Category avg: 8.6/10)
- Preventative Maintenance (PM): 4.2/10 (Category avg: 8.7/10)
- Equipment Breakdown Reports: 4.2/10 (Category avg: 8.3/10)
Who Is the Company Behind Follett Work Orders?
- Seller: Follett Software
- Company Website:
- HQ Location: McHenry, IL
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LinkedIn® Page: www.linkedin.com
574 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Teacher
- Top Industries: Education Management, Primary/Secondary Education
- Company Size: 72% Medium, 8% Large
What Do G2 Reviewers Say About Follett Work Orders?
AI-generated summary from verified user reviews
Pros
- Users find the ease of use of Follett Work Orders invaluable for tracking asset disposals and managing requests efficiently.
- Users appreciate the ease of use of ML Work Orders, ensuring effective communication with the maintenance team.
- Users value the efficiency of Follett Work Orders, finding it quick and easy to manage tasks effectively.
- Users find that maintenance tracking is efficient, enabling quick responses and effective asset management processes.
- Users find Follett Work Orders an essential tool for managing asset disposals, providing effective tracking and monitoring capabilities.
Cons
- Users face confusion with the automatic work order generation when using custom forms, leading to unnecessary delays.
- Users experience implementation delays due to unresponsive custom forms creating unnecessary work orders without proper descriptions.
- Users experience poor user experience due to confusing custom forms leading to unnecessary work order creation.
- Users face challenges with work order issues, particularly regarding unnecessary submissions and reCAPTCHA complications affecting efficiency.
What Are Recent G2 Reviews of Follett Work Orders?
"User-friendly, with a clean interface and a lot of growth potential."
Rating: 4.5/5.0 stars
— JOSE D.
"ML Work Orders Speed up Request for Educators"
Rating: 5.0/5.0 stars
— LISA B.
What Are G2 Users Discussing About Follett Work Orders?
- What is ML Work Orders used for? - 1 comment

