Star Rating
Languages Supported
Pricing Options
Features
Supported Communications

Cloud Communication Platforms reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Cloud Communication Platforms for Small Businesses

    Products classified in the overall Cloud Communication Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Cloud Communication Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Cloud Communication Platforms category.

    In addition to qualifying for inclusion in the Cloud Communication Platforms category, to qualify for inclusion in the Small Business Cloud Communication Platforms category, a product must have at least 10 reviews left by a reviewer from a small business.

    Top 10 Cloud Communication Platforms for Small Businesses

    • Vonage Communications APIs (formerly Nexmo)
    • Plivo
    • Twilio
    • Telnyx
    • Podium
    • Zipwhip
    • Bandwidth
    • Infobip
    • MessageBird
    • thinQ

    Compare Small Business Cloud Communication Platforms

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
    Sort By:
    Results: 14
    View Grid®
    Adv. Filters
    (360)4.2 out of 5
    Optimized for quick response

    Nexmo, the Vonage API Platform, enables you to engage your customers in real time, anywhere in the world. Developers and businesses of all sizes use Nexmo APIs to embed contextual, programmable communications into their mobile apps, websites and business systems via text, voice, video, social media and messaging. With easy-to-use APIs, a global platform, and expert support, Nexmo enables companies to abstract the complexity of communications and instead focus on building innovative, delightful

    (392)4.5 out of 5
    Optimized for quick response

    Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly program voice and SMS capabilities into their applications. With direct relationships with over 1600 carrier networks globally, connectivity in 195 countries and pay-as-you-go pricing, Plivo enables easy and cost-effective global communications. Start for free. Deploy within hours.

    (329)4.5 out of 5

    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

    (99)4.8 out of 5
    Optimized for quick response

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is redefining the way customers interact with local businesses. From collecting reviews on the sites that matter most, text-enabling your website with Webchat, collecting payment via text, gathering private feedback after an experience to managing all your customer messages from one central dashboard with Inbox, Podium is the answer. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and team at every customer touchpoint

    (90)4.7 out of 5

    Zipwhip provides Texting for Business to help companies of all sizes engage with their customers faster and more effectively. With Zipwhip, a business can text (SMS) enable their existing landline, VoIP or toll-free number and text customers using convenient desktop, web and mobile apps. Additionally, Zipwhip's texting solution integrates with many of the top software applications, making it easy to add texting to existing workflows.

    (180)4.6 out of 5
    Optimized for quick response
    Entry Level Price:$0.01 (per minute)

    Bandwidth's solutions are shaping the way we connect where we live, work and play -- with APIs that allow users to easily embed voice calling & text messaging into software and apps. Bandwidth is a communications platform as a service (CPaaS) company, offering a full suite of voice and messaging APIs, all built atop the company’s own carrier-grade VoIP network, purpose-built with business-grade quality and deliverability in mind. We can help give your app a voice in a matter of minutes,

    (29)4.2 out of 5
    Optimized for quick response

    Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.

    (46)4.4 out of 5

    MessageBird is a communications platform-as-a-service (CPaaS) company. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our

    (45)4.6 out of 5
    Optimized for quick response
    Entry Level Price:.20 per number

    thinQ offers a "better way" to power voice and SMS/MMS text messaging applications in the cloud, get up and running fast with our new, integrated thinQ io portal or APIs. We make it easy for SaaS and UCaaS platforms, enterprise contact centers plus telecom VoIP providers to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection. Use our APIs to add and control your inbound and outbound voice and texting features in your existing tech stack in minut

    (123)4.3 out of 5
    Optimized for quick response

    "Whether digital native or plotting a pain-free path to the cloud, businesses can achieve instant global scale for their communications with our enterprise-grade worldwide voice and messaging network. Our compliant, elastic SIP trunking services and phone numbers deliver fully localized presence on a global scale, on demand, across 93% of the world's economy. It's why we're the voice infrastructure partner of choice for the majority of Leaders in Gartner's Magic Quadrants for UCaaS and CCaaS.

    (72)4.8 out of 5

    CometChat is a robust Chat API & In-App Messaging SDK for Mobile & Web Apps. It readily integrates with over 92+ platforms and comes with inbuilt monetisation, moderation, collaboration and administration tools. CometChat also comes with a Chat UI kit with a fully customisable source code. Having over 50,000+ user, CometChat's top use cases come from dating, healthcare, e-commerce, fin-tech, banking, e-learning, gaming, social media, and community, enterprise messaging and more. CometCh

    (43)4.6 out of 5

    RingCaptcha offers phone 2FA, OTP, SMS, voice API to help companies verify, engage, and retain end-users - 'Real Users, Real Contact'. With RingCaptcha, you integrate once with us and gain access to the best routes for sending OTP or SMS notifications reliably through Twilio, MessageBird, Infobip, Nexmo, etc., RingCaptcha builds additional security and reliability layer on top of all global and regional OTP & SMS providers to mitigate against fraud using machine-learning, and reliably send O

    (16)3.9 out of 5

    Empowering developers, businesses, and startups with easy-to-integrate communication APIs, MSG91 focuses on innovation and ease-of-use by constantly upgrading services and features to our core offerings that include SMS, Email, Voice, WhatsApp APIs, and a dedicated SendOTP platform for 2-factor authentication. We have the perfect tool you require to make your business communication effective, secure & reliable. Guaranteed delivery Real-time analytics Easy-to-integrate communication APIs A

    Select Grid® View
    Select Company Size
    Select Supported Communications
    G2 Grid® for Cloud Communication Platforms
    Filter Grid®
    Filter Grid®
    Select Grid® View
    Select Company Size
    Select Supported Communications
    Check out the G2 Grid® for the top Cloud Communication Platforms products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
    Leaders
    High Performers
    Contenders
    Niche
    Twilio
    Infobip
    Vonage Communications APIs (formerly Nexmo)
    Podium
    CometChat
    Plivo
    Telnyx
    Bandwidth
    Zipwhip
    MessageBird
    Voxbone, now part of Bandwidth
    RingCaptcha
    thinQ
    MSG91
    Market Presence
    Satisfaction

    Learn More About Cloud Communication Platforms

    What are Cloud Communication Platforms?

    Cloud communications platforms give businesses and developers the framework they need to add voice, calling, and messaging features to their applications via prebuilt application programming interfaces (APIs). Cloud communication refers to online voice and text communications hosted by third party providers. With cloud communication platforms, developers can implement cloud communication functionality for their applications with prebuilt tools rather than developing their own from scratch. This speeds up the development process.

    Cloud communication platforms allow developers to customize APIs to control how their products interact with voice, video, SMS, MMS and verification features. Cloud communication platforms let users customize and control their interface with ease. They also have the added benefit of better security compared to communication functionalities built from scratch. The combination of cloud communications platforms’ ease of use, customization, and security make them essential products for developers implementing mobile communication features in their company’s software.

    Key Benefits of Cloud Communication Platforms

    • Saves developers’ time and resources
    • Easy to implement in an organization
    • Ability to customize interface
    • Better security thanks to the cloud

    Why Use Cloud Communication Platforms?

    Streamlined implementation — Cloud communication platforms offer developers entirely prebuilt, customizable tool kits. As a result, teams can accomplish cloud communication goals without spending extra time and resources to develop these features from scratch. Cloud communication platforms’ APIs streamline the implementation process for cloud communication features during application development.

    Customization — Cloud communication platforms ensure developers avoid the pitfalls of building cloud communication features from scratch, while enabling users to control and customize the platform to suit their needs. Cloud communication platforms’ customizable APIs give development teams the same flexibility they could find with an in-house solution while saving users effort and resources. This customization is one of cloud communication platforms’ key benefits — the variety of use cases is endless.

    Security — Developers building their own cloud communication solutions face many security vulnerabilities, as a result, they often pour extra resources into ensuring their security. Developers can rest easy with the implementation of cloud communication platforms that are already verified as secure.

    Who Uses Cloud Communication Platforms?

    One of the great things about cloud communication platforms is its variety of use cases. Application developers for all different realms can use cloud communication platforms to build communication features that suit their company’s needs. Below are some common use cases of cloud communication software.

    Contact centers — Companies can unify and manage their contact center communications via custom built solutions through cloud communication platforms. Developers can integrate voice features directly into their company’s existing application so customer service agents have real-time visibility and context for issues. Call flows can also be optimized and streamlined.

    In-app customer support — Application development teams benefit from the ability to implement in-app customer support using cloud communication platforms’ SMS integration features. Companies improve the customer experience by giving consumers a direct line to support without leaving the app.

    Appointment confirmation — In the health care sector, developers use cloud communication platforms to schedule automated SMS appointment reminders to reduce missed appointments and optimize scheduling. Companies can even use two-way SMS so customers can confirm or deny appointments with ease.

    Cloud Communication Platforms Features

    Voice and SMS integration— Cloud communication platforms enable developers to integrate voice and SMS capabilities within their Voice over Internet Protocol (VoIP) enabled applications. Many cloud communication platforms offer voice and SMS integration that is “platform-agnostic" — meaning the functionality is usable regardless of the development platform.

    Programmable APIs — Developers benefit from cloud communication platforms’ prebuilt and customizable APIs. These predefined functions and features streamline cloud communication implementation, while giving developers the flexibility to curate communication features that best suit their applications.

    Implementation guides — Many cloud communication platforms offer guides and tutorials so users can understand the full scope of the software. These guides streamline cloud communication implementations and provide a solid starting point for developers who haven’t worked with cloud communication functionality.

    Support — Developers using cloud communication platforms can run into trouble, even with detailed guides. Luckily, most cloud communication platforms offer full support via various contact channels so developers can have questions answered and issues resolved quickly.

    Multi-factor authentication — Developers can use cloud communication platforms’ APIs to implement two-factor and multi-factor authentication for any communications performed by their applications.This functionality secures company and user data.

    Published: