# Best Citizen Request Software - Page 2 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media. Citizen request software is predominantly used by public works departments, and these tools turn service requests into actionable tickets that are flagged to the appropriate field staff. They are useful in automating process workflow, ticket queues and priority, and start-to-finish visibility into service requests. Requesters can receive ongoing notifications regarding their case, and communicate as needed with agency staff. These tools utilize [GIS software](https://www.g2.com/categories/GIS) and document attachment functionality for citizens to provide detailed information with their requests, such as photos of the damaged property or the violating establishment. Agency staff can then use this service data to monitor trends in their locale and identify any needs for additional resources, all while improving their customer service and citizen engagement. To qualify for inclusion in the Citizen Request software category, a product must: - Configure service report forms for multiple types of issues, including public asset damage, code violations, and government service schedules - Provide workflow management to assign service tickets to appropriate field staff - Support GIS-based mapping and multimedia document attachment for requests - Monitor intake-to-completion progress updates for the requester and agency staff ## Category Overview **Total Products under this Category:** 40 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 40+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Citizen Request Software At A Glance - **Easiest to Use:** [AccessE11](https://www.g2.com/products/accesse11/reviews) - **Best Free Software:** [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) ## Top-Rated Products (Ranked by G2 Score) ### 1. [Gov2Biz](https://www.g2.com/products/gov2biz/reviews) Gov2Biz is a regulatory agency management SaaS platform built with a singular focus on empowering governments and making it easier for businesses and governments to work together. With a suite of comprehensive SaaS products that span licensing, inspection, taxation, enforcement case management and legal case management, Gov2Biz can modernize the entire operations of government agencies regardless of their regulatory scope or industry. **Seller Details:** - **Seller:** [Gov2Biz Inc.](https://www.g2.com/sellers/gov2biz-inc) - **Year Founded:** 2017 - **HQ Location:** San Antonio, US - **LinkedIn® Page:** https://www.linkedin.com/company/gov2biz/ (40 employees on LinkedIn®) ### 2. [govService](https://www.g2.com/products/govservice/reviews) govService offers a variety of out-of-the-box government digital services that facilitate collaboration between departments and teams. **Seller Details:** - **Seller:** [Granicus](https://www.g2.com/sellers/granicus) - **Year Founded:** 1999 - **HQ Location:** Denver, CO - **Twitter:** @Granicus (22,278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/46777/ (1,618 employees on LinkedIn®) ### 3. [HelpinBox.io](https://www.g2.com/products/helpinbox-io/reviews) HelpinBox.io brings several different state departments together & encourages effective collaboration among all members involved. **Seller Details:** - **Seller:** [Agami Tech](https://www.g2.com/sellers/agami-tech-4a2552f7-689d-4a46-94d2-7da185d96fad) - **Year Founded:** 2014 - **HQ Location:** Mumbai, IN - **LinkedIn® Page:** https://www.linkedin.com/company/agami-tech/ (89 employees on LinkedIn®) ### 4. [Intelligov](https://www.g2.com/products/intelligov/reviews) Intelligov is an enterprise class, feature rich Citizen Relationship Management or Constituent Relationship Management CRM/311 software suite, 100% focused on the government market.Intelligov has a rich set of advanced features and capabilities and is the favorite choice of government agencies and city/county governments that are focused on Citistat or performance management and its ability to drive "Data Driven Decision Making" and significantly reduce the costs of running the city/county. **Seller Details:** - **Seller:** [Intelligovsoftware](https://www.g2.com/sellers/intelligovsoftware) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 5. [iWorQ Citizen Request Tracker](https://www.g2.com/products/iworq-citizen-request-tracker/reviews) iWorQ Citizen Request Tracker is an easy-to-use Internet application that allows cities and counties to accept citizen requests from their homepage. **Seller Details:** - **Seller:** [iWorQ Systems](https://www.g2.com/sellers/iworq-systems) - **Year Founded:** 1999 - **HQ Location:** Logan, US - **Twitter:** @iWorQ (145 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/iworq-systems-inc (161 employees on LinkedIn®) ### 6. [MaintStar Citizen Engagement](https://www.g2.com/products/maintstar-citizen-engagement/reviews) The Mobile Citizen APP is about you connecting with your citizens. **Seller Details:** - **Seller:** [MaintStar](https://www.g2.com/sellers/maintstar) - **HQ Location:** N/A - **Twitter:** @maintstar (36 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [My Council Services](https://www.g2.com/products/my-council-services/reviews) My Council Services (MCS) is a comprehensive and cost-effective solution for the public sector organisations. It is highly configurable platform providing sophisticated features supporting end-to-end service delivery. **Seller Details:** - **Seller:** [My Council Services](https://www.g2.com/sellers/my-council-services) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 8. [Novo Municipal](https://www.g2.com/products/novo-municipal/reviews) Novo Solutions provides highly flexible, web and mobile information management software. **Seller Details:** - **Seller:** [Novo Solutions](https://www.g2.com/sellers/novo-solutions) - **Year Founded:** 1999 - **HQ Location:** Virginia Beach, VA - **Twitter:** @NovoSolutions (142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/752348 (14 employees on LinkedIn®) ### 9. [PremierOne CSR](https://www.g2.com/products/premierone-csr/reviews) PremierOne CSR provides a powerful single platform for improving citizen access and communications. **Seller Details:** - **Seller:** [Motorola Solutions](https://www.g2.com/sellers/motorola-solutions-efb6343e-6151-4953-b240-1dcb41cb4efa) - **HQ Location:** Chicago, US - **Twitter:** @MotoSolutions (27,866 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/motorolasolutions/ (27,176 employees on LinkedIn®) - **Ownership:** NYSE:MSI - **Total Revenue (USD mm):** $7,414 ### 10. [PubWorks Service Requests](https://www.g2.com/products/pubworks-service-requests/reviews) PubWorks is software for Public Works. It’s an easy-to-use, GIS-integrated Asset Management software package. Work Orders, Service Requests, Fleet Maintenance and Job Costing are seamlessly integrated to form a Public Works software solution that is unmatched for value and utility. We pride our selves on providing an easy-to-use product strictly to public works departments like yours. We can have the software installed and staff trained within 60 days. Visit us: https://pubworks.com **Seller Details:** - **Seller:** [Tracker Software](https://www.g2.com/sellers/tracker-software-49e1bbc1-75e8-4ebe-aa58-59f2070a93e5) - **Year Founded:** 1997 - **HQ Location:** Snowmass Village, US - **Twitter:** @PubWorks1 (42 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pubworks (7 employees on LinkedIn®) ### 11. [QAlert](https://www.g2.com/products/qalert/reviews) QAlert is Web-based software that allows local and county governments to track, manage, and resolve citizen service requests, and to maintain records based on property, submitter, issue type, and more. **Seller Details:** - **Seller:** [QAlert Insider](https://www.g2.com/sellers/qalert-insider) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [SeeClickFix C11 CRM](https://www.g2.com/products/seeclickfix-c11-crm/reviews) SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done. **Seller Details:** - **Seller:** [CivicPlus](https://www.g2.com/sellers/civicplus) - **Year Founded:** 2001 - **HQ Location:** Manhattan, Kansas - **Twitter:** @CivicPlus (2,896 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/civicplus/ (904 employees on LinkedIn®) ### 13. [SmartComment](https://www.g2.com/products/smartcomment/reviews) SmartComment is a web-based software forpublic comments andoutreach campaigns. **Seller Details:** - **Seller:** [SmartComment](https://www.g2.com/sellers/smartcomment) - **Year Founded:** 2013 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/smartcomment-software/ (3 employees on LinkedIn®) ### 14. [Tyler Enterprise Service Requests](https://www.g2.com/products/tyler-enterprise-service-requests/reviews) Manage non-emergency inquiries, incident reporting, complaints, and service requests with Tyler Enterprise Service Requests. Local governments can set up common requests with pre-defined workflow, ensuring that reports and requests are properly routed, documented, and resolved as quickly as possible. **Seller Details:** - **Seller:** [Tyler Technologies](https://www.g2.com/sellers/tyler-technologies) - **Year Founded:** 1966 - **HQ Location:** Plano, TX - **Twitter:** @tylertech (4,618 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tyler-technologies (7,701 employees on LinkedIn®) - **Ownership:** NYSE:TYL ### 15. [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,748 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,226 employees on LinkedIn®) - **Ownership:** NASDAQ: VRNT **Reviewer Demographics:** - **Company Size:** 100% Enterprise ## Parent Category [Public Sector Software](https://www.g2.com/categories/public-sector)