# Best Citizen Request Software - Page 2 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media. Citizen request software is predominantly used by public works departments, and these tools turn service requests into actionable tickets that are flagged to the appropriate field staff. They are useful in automating process workflow, ticket queues and priority, and start-to-finish visibility into service requests. Requesters can receive ongoing notifications regarding their case, and communicate as needed with agency staff. These tools utilize [GIS software](https://www.g2.com/categories/GIS) and document attachment functionality for citizens to provide detailed information with their requests, such as photos of the damaged property or the violating establishment. Agency staff can then use this service data to monitor trends in their locale and identify any needs for additional resources, all while improving their customer service and citizen engagement. To qualify for inclusion in the Citizen Request software category, a product must: - Configure service report forms for multiple types of issues, including public asset damage, code violations, and government service schedules - Provide workflow management to assign service tickets to appropriate field staff - Support GIS-based mapping and multimedia document attachment for requests - Monitor intake-to-completion progress updates for the requester and agency staff ## How Many Citizen Request Software Products Does G2 Track? **Total Products under this Category:** 42 ### Category Stats (Jun 2026) - **Average Rating**: 4.22/5 The average rating of products in this category, based on all submitted ratings - **New Reviews This Quarter**: 2 - **Buyer Segments**: Small-Business 50% │ Mid-Market 50% Represents the distribution of reviewers across all products in this category. *Last updated: June 10, 2026* ## How Does G2 Rank Citizen Request Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 42+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Citizen Request Software Is Best for Your Use Case? - **Easiest to Use:** [AccessE11](https://www.g2.com/products/accesse11/reviews) - **Best Free Software:** [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) ## What Are the Top-Rated Citizen Request Software Products in 2026? ### 1. [Forum GRU](https://www.g2.com/products/forum-gru/reviews) Forum GRU is software dedicated to handling citizen requests. Through a customizable portal, citizens can interact with local authorities to report various issues, such as public asset damage, code violations, and more. On the other side, Forum GRU offers a centralized platform for agents to manage these requests. Priorities, responses, blockers, and a knowledge base are all accessible in one place, making the agent’s work simpler and more efficient. Forum GRU is enabled for FranceConnect authentication, like most of gouv.fr applications. In addition, the unique features of Forum GRU seamlessly connect data and human interaction with the wider information system—making it a true “no-brainer.” To go even further, you can explore www.gallery.blueway.fr, a space where you’ll find free predefined workflows ready to be used and adapted. This resource helps organizations accelerate implementation and gain immediate value from proven best practices. If you are looking for a solution to digitalize and streamline citizen demand management, you are in the right place! Forum GRU is already trusted and used by several local authorities and metropolitan areas in France, confirming its reliability and value in real-world environments. Blueway Secteur Public is a brand of Blueway Software dedicated to Public Sector and Government. **Who Is the Company Behind Forum GRU?** - **Seller:** [BLUEWAY](https://www.g2.com/sellers/blueway) - **Year Founded:** 2003 - **HQ Location:** Lyon, FR - **LinkedIn® Page:** https://www.linkedin.com/company/blueway-software (110 employees on LinkedIn®) ### 2. [GORequest](https://www.g2.com/products/gorequest/reviews) GORequest® CRM is an intelligent, user friendly solution for managing all of your agency service requests! Whether it’s a citizen using your agency branded mobile app or a staff member logging a service call from your call center, GORequest® provides a centralized home for two way communication between government and citizens to work and communicate more efficiently and effectively! **Who Is the Company Behind GORequest?** - **Seller:** [GOGov](https://www.g2.com/sellers/gogov) - **Year Founded:** 2004 - **HQ Location:** Islandia, US - **LinkedIn® Page:** https://www.linkedin.com/company/gogovapps/ (25 employees on LinkedIn®) ### 3. [Gov2Biz](https://www.g2.com/products/gov2biz/reviews) Gov2Biz is a regulatory agency management SaaS platform built with a singular focus on empowering governments and making it easier for businesses and governments to work together. With a suite of comprehensive SaaS products that span licensing, inspection, taxation, enforcement case management and legal case management, Gov2Biz can modernize the entire operations of government agencies regardless of their regulatory scope or industry. **Who Is the Company Behind Gov2Biz?** - **Seller:** [Gov2Biz Inc.](https://www.g2.com/sellers/gov2biz-inc) - **Year Founded:** 2017 - **HQ Location:** San Antonio, US - **LinkedIn® Page:** https://www.linkedin.com/company/gov2biz/ (40 employees on LinkedIn®) ### 4. [HelpinBox.io](https://www.g2.com/products/helpinbox-io/reviews) HelpinBox.io brings several different state departments together & encourages effective collaboration among all members involved. **Who Is the Company Behind HelpinBox.io?** - **Seller:** [Agami Tech](https://www.g2.com/sellers/agami-tech-4a2552f7-689d-4a46-94d2-7da185d96fad) - **Year Founded:** 2014 - **HQ Location:** Mumbai, IN - **LinkedIn® Page:** https://www.linkedin.com/company/agami-tech/ (89 employees on LinkedIn®) ### 5. [Intelligov](https://www.g2.com/products/intelligov/reviews) Intelligov is an enterprise class, feature rich Citizen Relationship Management or Constituent Relationship Management CRM/311 software suite, 100% focused on the government market.Intelligov has a rich set of advanced features and capabilities and is the favorite choice of government agencies and city/county governments that are focused on Citistat or performance management and its ability to drive "Data Driven Decision Making" and significantly reduce the costs of running the city/county. **Who Is the Company Behind Intelligov?** - **Seller:** [Intelligovsoftware](https://www.g2.com/sellers/intelligovsoftware) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 6. [iWorQ Citizen Request Tracker](https://www.g2.com/products/iworq-citizen-request-tracker/reviews) iWorQ Citizen Request Tracker is an easy-to-use Internet application that allows cities and counties to accept citizen requests from their homepage. **Who Is the Company Behind iWorQ Citizen Request Tracker?** - **Seller:** [iWorQ Systems](https://www.g2.com/sellers/iworq-systems) - **Year Founded:** 1999 - **HQ Location:** Logan, US - **Twitter:** @iWorQ (145 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/iworq-systems-inc (161 employees on LinkedIn®) ### 7. [MaintStar Citizen Engagement](https://www.g2.com/products/maintstar-citizen-engagement/reviews) The Mobile Citizen APP is about you connecting with your citizens. **Who Is the Company Behind MaintStar Citizen Engagement?** - **Seller:** [MaintStar](https://www.g2.com/sellers/maintstar) - **HQ Location:** N/A - **Twitter:** @maintstar (36 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 8. [My Council Services](https://www.g2.com/products/my-council-services/reviews) My Council Services (MCS) is a comprehensive and cost-effective solution for the public sector organisations. It is highly configurable platform providing sophisticated features supporting end-to-end service delivery. **Who Is the Company Behind My Council Services?** - **Seller:** [My Council Services](https://www.g2.com/sellers/my-council-services) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 9. [Novo Municipal](https://www.g2.com/products/novo-municipal/reviews) Novo Solutions provides highly flexible, web and mobile information management software. **Who Is the Company Behind Novo Municipal?** - **Seller:** [Novo Solutions](https://www.g2.com/sellers/novo-solutions) - **Year Founded:** 1999 - **HQ Location:** Virginia Beach, VA - **Twitter:** @NovoSolutions (141 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/752348 (14 employees on LinkedIn®) ### 10. [POSSE](https://www.g2.com/products/posse/reviews) The POSSE suite of wholly integrated scalable solutions is a powerful web-based platform for land management, alcohol beverage control and enterprise licensing. POSSE transforms the regulatory work management workflows for state, provincial, and metro governments; yielding substantive time and cost savings for people, permits and processes. **Who Is the Company Behind POSSE?** - **Seller:** [COMPUTRONIX](https://www.g2.com/sellers/computronix) - **Year Founded:** 1979 - **HQ Location:** Lakewood, US - **Twitter:** @ComputronixCX (170 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/computronix (315 employees on LinkedIn®) ### 11. [PremierOne CSR](https://www.g2.com/products/premierone-csr/reviews) PremierOne CSR provides a powerful single platform for improving citizen access and communications. **Who Is the Company Behind PremierOne CSR?** - **Seller:** [Motorola Solutions](https://www.g2.com/sellers/motorola-solutions-efb6343e-6151-4953-b240-1dcb41cb4efa) - **HQ Location:** Chicago, US - **Twitter:** @MotoSolutions (27,860 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/motorolasolutions/ (27,929 employees on LinkedIn®) - **Ownership:** NYSE:MSI - **Total Revenue (USD mm):** $7,414 ### 12. [PubWorks Service Requests](https://www.g2.com/products/pubworks-service-requests/reviews) PubWorks is software for Public Works. It’s an easy-to-use, GIS-integrated Asset Management software package. Work Orders, Service Requests, Fleet Maintenance and Job Costing are seamlessly integrated to form a Public Works software solution that is unmatched for value and utility. We pride our selves on providing an easy-to-use product strictly to public works departments like yours. We can have the software installed and staff trained within 60 days. Visit us: https://pubworks.com **Who Is the Company Behind PubWorks Service Requests?** - **Seller:** [Tracker Software](https://www.g2.com/sellers/tracker-software-49e1bbc1-75e8-4ebe-aa58-59f2070a93e5) - **Year Founded:** 1997 - **HQ Location:** Snowmass Village, US - **Twitter:** @PubWorks1 (42 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pubworks (7 employees on LinkedIn®) ### 13. [QAlert](https://www.g2.com/products/qalert/reviews) QAlert is Web-based software that allows local and county governments to track, manage, and resolve citizen service requests, and to maintain records based on property, submitter, issue type, and more. **Who Is the Company Behind QAlert?** - **Seller:** [QAlert Insider](https://www.g2.com/sellers/qalert-insider) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 14. [SeeClickFix C11 CRM](https://www.g2.com/products/seeclickfix-c11-crm/reviews) SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done. **Who Is the Company Behind SeeClickFix C11 CRM?** - **Seller:** [CivicPlus](https://www.g2.com/sellers/civicplus) - **Year Founded:** 2001 - **HQ Location:** Manhattan, Kansas - **Twitter:** @CivicPlus (2,893 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/civicplus/ (931 employees on LinkedIn®) ### 15. [SmartComment](https://www.g2.com/products/smartcomment/reviews) SmartComment is a web-based software forpublic comments andoutreach campaigns. **Who Is the Company Behind SmartComment?** - **Seller:** [SmartComment](https://www.g2.com/sellers/smartcomment) - **Year Founded:** 2013 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/smartcomment-software/ (3 employees on LinkedIn®) ### 16. [Tyler Enterprise Service Requests](https://www.g2.com/products/tyler-enterprise-service-requests/reviews) Manage non-emergency inquiries, incident reporting, complaints, and service requests with Tyler Enterprise Service Requests. Local governments can set up common requests with pre-defined workflow, ensuring that reports and requests are properly routed, documented, and resolved as quickly as possible. **Who Is the Company Behind Tyler Enterprise Service Requests?** - **Seller:** [Tyler Technologies](https://www.g2.com/sellers/tyler-technologies) - **Year Founded:** 1966 - **HQ Location:** Plano, TX - **Twitter:** @tylertech (4,609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tyler-technologies (7,810 employees on LinkedIn®) - **Ownership:** NYSE:TYL ### 17. [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Verint Case Management Professional [Citizen Engagement]?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) - **Ownership:** Thoma Bravo **Who Uses This Product?** - **Company Size:** 100% Enterprise ## What Is Citizen Request Software? [Public Sector Software](https://www.g2.com/categories/public-sector)