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Best Chatbots Software

Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.

Chatbots utilize natural language processing (NLP) and speech recognition to understand written and spoken requests; businesses can leverage this technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests.

Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.

To qualify for inclusion in the Chatbot category, a product must:

  • Understand a conversational request by using NLP or speech recognition
  • Provide an output based on the initial request in written or speech form
  • Allow for the automation of formerly human-necessary tasks
  • Be sold as a standalone chatbot solution, not simply contain NLP or speech recognition within a conversational interface
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Chatbots reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

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    Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. With its quickly evolving set of tools and playbooks, Drift is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. Get started for free today and join 150,000+ businesses using Drift at

    (38)4.5 out of 5
    Optimized for quick response
    Optimized for quick response

    Intercom is a customer platform with a suite of products for live chat, marketing and support. Our products work together seamlessly. Start with one or more.

    IBM Watson Assistant
    (14)4.6 out of 5
    Optimized for quick response
    Optimized for quick response

    IBM Watson™ Assistant is highly flexible, allowing you to deploy small, focused solutions or to scale to enterprise wide deployments. With simplified tooling, it allows collaboration between business SMEs and developers to build out conversational solutions and advanced dialog flows, without needing to be an expert in machine learning. The premium and dedicated plans provide enterprise grade security and support; such as data isolation, end to end encryption and support for non-regulated PII data.

    Answer Bot works right alongside your support team. It uses machine learning to help answer your customers' questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer's question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.

    (9)4.3 out of 5
    Optimized for quick response
    Optimized for quick response

    AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customer’s needs in real time.

    As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries.

    Bold360 is the ultimate customer engagement solution delivering personalized interactions and the fastest time-to-value. Leveraging the power of AI, Bold360 helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human. For more information, visit

    ManyChat lets you create a Facebook Messenger bot for marketing, sales and support. It`s easy and free

    Verloop ------------------- Verloop is the world's smartest Hybrid(Bot+Human) Chatbot Builder Platform that helps businesses engage with their customers 24x7, 365 days a year. With its fast evolving set of automation tools, you can use Verloop to - Automate Customer Support on your website - Generate more leads on your landing pages - Qualify leads in real-time - Improve buyer experience by assisted buying experience Get started for free today and join 15,000+ businesses using Verloop. How do you differentiate? ---------------------------------------------- When compared to traditional bot builder platforms, Verloop's - State of the art Machine Learning models deliver higher impact and conversion - Language agnostic bot builder framework helps your converse in the language of your choice - FAQ Automation let's visitors ask commonly asked questions to bot and get answers super fast. - Live chat platform allows visitors to talk to your sales and support agents when needed.

    Gamify your customer communication with chatbots and loyalty rewards Use your Facebook Page and Messenger App to provide a unique experience for your customers

    Linc builds the most advanced commerce-specialized Customer Care Automation platform. Recognized as the Best AI Solution for Customer Service, the platform helps brands offer differentiating services and experiences using an automated assistant, via the channels customers prefer to use including SMS, Live chat, Chat apps, Voice assistants, web, and email. Serving and supporting millions of shoppers and billions in purchase volume, Linc’s solution is the platform of choice for leading brands including Carter’s | OshKosh, eBags, Stein Mart, Levi's, Lamps Plus,, Tarte Cosmetics, PacSun, and P&G Shop, creating the engagement and loyalty brands strive to achieve, and delivering the cost savings and revenue needed today. Learn more at

    Deep-Domain Conversational AI to Power the Next Generation of Voice and Chat Assistants

    Web Customer Service that Rivals Live Help Next IT Intelligent Virtual Assitants capture the knowledge, professionalism, and success of an organization's best representatives. They are proven to boost customer satisfaction - across industries - increasing customer loyalty and opening the door to new revenue.

    Nina, the Nuance Intelligent Virtual Assistant, isdesigned to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. No matter if you want to add a virtual agent to your website, app, or text messaging application, Nina offers your customers a consistent experience in any digital channel. A familiar voice will answer their request whether it's typed into a computer, tapped on a screen or spoken into a device.

    A platform of marketing apps to turn your online store to a money-making machine

    Get started with Skychat (, a Chatbot designed especially for airports for helping travellers with their journeys.

    Build customer relationships and drive conversions at scale on messaging apps with Spectrm. The end-to-end chatbot platform made for marketing teams.

    15gifts integrates recommendation technology into third party sites to help customers quickly find their ideal product.

    Acobot is an artificial intelligence tool. It works to engage customers, answer questions, and produce sales. Acobot generates leads from your website by asking visitors for their email address or telephone number straightforwardly. More importantly, it helps you achieve conversion rate optimization by nudging visitors to act as you expect with interactive call to actions at the right points. Acobot is fully automated. It does all the job and continuously optimizes the conversion rate by itself. The longer it works for you, the more results it delivers to you.

    Actionable Science is a technology startup using Artificial Intelligence (AI) to deliver conversational helpdesk services. The company's Virtual People/digital agents use advanced NLP and machine intelligence to enable customers to have natural dialogues over messaging. The digital agents come ready to be implemented and are pre-trained with basic, entry-level skills for their functional roles. They can do everything you expect from an optimized service desk, including tracking tickets and seamlessly partnering with your human teams. provides a visual tool to make development process for complex enterprise chatbots easier. It is a visual conversation flow builder with advanced natural language understanding tools and lots of integrations to business frameworks like e-commerce shops, CRMs and external APIs. Based on the concept of "LEGO for chatbots" this visual tool makes it easy to build smart multichannel bots in a couple of days instead of weeks and months of development. Strong points: visually simple flow builder, Shopify/WooCommerce direct integration, site tracking, mass broadcasts, Twilio SMS support.

    AdmitHub is an AI-powered text messaging platform to help colleges scale student support.

    Respond to customers instantly

    AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow.

    Alfred AI aims to transform humans into super-humans by strengthening their abilities. It's able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner. Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It integrates with CRMs (Oracle Rightnow, Salesforce, Avaya) and other virtual agents such as Alexa or Siri but not limited to. One of the main difference with competitors is the fact that it only charges whenever a correct answer confirmed by the user is given. If a user states that the answer was not useful or it never answers then it won be charged. Alfred AI is different, is a CX specialist with empathy as main characteristic together with a high level of understanding.

    A.L.I.C.E. is a natural language artificial intelligence chatbot solution utilizing AIML and forming responses to questions.

    Amelia is taught to speak, think, and feel the ways humans do. When you hire her, she can be used alongside human colleagues to reduce unnecessary repetitive tasks, amplify team potential, and scale as your needs grow.

    Multilingual Conversational Automation Platform for Sales, Marketing & Customer Success Teams! AmplifyReach helps Brands and Businesses transform inbound customer lifecycle. AmplifyReach product is used by 3000+ Brands and businesses including Fortune 500 company in BFSI. • Our multilingual solution, with 11+ Languages with potential to engage 3.2+ Billion people, helps Brands and businesses autom ate traditional, multi-step process of new customer lead gathering, vetting and then establishing contact to few mins. -- 25+% uptake in inbound engagement is observed across live brands • Solution helps scaling Customers Success teams by automating recurring tasks. -- 60+% recurring task automation is possible within 6-9 months with 3X-10X ROI • Augmented intelligence platform - Unified solution with multilingual live chat software for human with tightly integrated multilingual chatbot. Human staff uses same AmplifyReach software across Web, Mobile, Social channels such as Facebook Messenger, WhatsApp. • In-depth unified Chatbot and Human Staff performance analytics. • Out-of-box deep integration with CRMs and Contacts for ZenDesk, FreshDesk, Zoho, SalesForce, HubSpot and more than 1000+ other options with Zapier. Solutions from AmplifyReach: • Chatbot - Build Chatbot - No Code Required! • LiveChat - Help where Chatbot cannot! • Classifier - Improve your apps with Natural Language Classifier! • IAB Classification - Contextual Classifier - AdTech Solution • Core NLP - Contextual Intelligence using Core NLP Engine YouTube:

    Anboto provides web customer service and e-Commerce technology based on semantics and natural language processing.

    Archie is your personal Google Analytics Data Scientist.

    Automat Conversational AI lets brands have two-way conversations with consumers that provide the guidance, recommendations and personalized responses they need to move through the sales funnel. Conversational advertising reaches consumers where they are and prime them for downstream conversion while website virtual advisors help consumers navigate a sea of choices and make more confident buying decisions. Powered by a world-class conversational cloud platform, proprietary AI capabilities, and expert delivery and success teams, brands can have one-to-one interactions with consumers at scale and utilize Connect Conversations to improve consumer engagement, insight, and conversion at all points in the customer journey.

    Avaamo offers business chatbots and enterprise messaging for any size company.

    BoardingBot is a Facebook chatbot which sends TestFlight invitations

    We design, and develop chatbots and voice apps with conversational abilities, context sensitivity, and personality traits.

    Botbot.AI is a productivity solution that automates business workflows and augments teams using chat as an interface.

    Support your customers automatically on website and messaging platforms - transform your FAQ to chatbot in 5 minutes, for real.

    Chatbot that connects Facebook Messenger with Magento Website.

    Botletter enables users to send newsletters on Facebook Messenger.

    Bot Libre is a free open source platform for artificial intelligence, chat bots, virtual agents, live chat, and more

    Instantly engage your audience on messaging apps or on your site 24/7. Capture key information and personalize conversations. Guide your prospects in a personalized buying process.

    BotsCrew is the global leader in Chatbots Development with offices located in London, England and Lviv, Ukraine.

    Quickly create a high-fidelity preview of your next chatbot or voice assistant

    BotSoft enables restaurant owners to acquire new customers from Facebook

    Chatbot development is less about programming but more about mastering conversations and languages. BotStar eases out the development effort with our powerful visual editor and let you focus more on understanding your audience and improving your chatbots continuously

    BotXO is the first software to enable 24/7 automated customer support, sales and marketing. With a chatbot built on our software you will never leave your customers waiting or miss a sales opportunity again BotXO is Automated Chat as a Service Our mission is to help brands provide convenient service & personalized support through conversational interfaces to people, whenever they want it (now) and in the channel they prefer. Our software enables automated chat at scale and our professional services ensure you a positive return on investment and a premium end-user experience. Unsilo Your Company. Embrace the Conversational Era The BotXO automated chat software layer connects seamlessly across the platforms you run your business on. From customer care, sales, marketing to community, HR and management, it’s your new conversational interface that turns any user interaction into a frictionless, convenient & relevant brand people experience Serve Your Customers And Employees Better Messaging is becoming the way for people to connect with brands. It’s a fundamental shift in behaviour and BotXO is here to help you evolve with your customers & employees. Why BotXO? Using virtual assistants and chatbots as ways for people to connect with brands, will not only improve customer experiences and drive organisational efficiency, but also clear the way for more meaningful dialogues between the companies’ employees and customers. We believe this will ultimately improve people’s lives and that is why we’re on a mission to spearhead this evolution. Contact Are you interested in experiencing how automated chat can help your business? Order a demo chatbot tailored with your content and let one of our specialists walk you through the opportunities. XO from BotXO

    Enterprise A.I. chatbot platform for super brands

    Chat Marketing platform for e-commerce

    With ChatrHub... Automatically chat and text with customers. Use pre-designed or custom conversation workflows. Get started with an easy-to-install chat widget - and add it anywhere you want! Transfer conversations from the AI chatbot to a live agent. Measure conversion and resolution rates, and use data to make improvements. Maintain a central repository of conversations for future reference.

    ChipBot is a user support bot that lives on your site. It follows your users on every page, provides them with searchable insights, prompts call-to-actions, and gives you actionable data based on each encounter.