# Best Enterprise Chatbots Software *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Chatbots category. In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Enterprise Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 68,700+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,500 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Centralized Support with Superior AI and Reporting](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12546445)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,687 reviews) | Knowledge-base-grounded AI for support deflection | "[Seamless Integrations, Easy Workflows, and Smooth AI for Ticket Management](https://www.g2.com/survey_responses/fin-review-12807719)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (584 reviews) | No-code AI agents for 24/7 customer response | "[Smooth Multi-Channel Integration, Some App Improvements Needed](https://www.g2.com/survey_responses/jotform-ai-agents-review-12579354)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,466 reviews) | AI SDR for real-time website visitor qualification | "[Qualified turns our high-intent website traffic into real pipeline](https://www.g2.com/survey_responses/qualified-review-12724502)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,930 reviews) | AI-powered messaging and review management for multi-location brands | "[Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard](https://www.g2.com/survey_responses/birdeye-review-12725807)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,841 reviews) | Live chat and AI chatbot for small business websites | "[Easy setup, Lyro AI, and custom flows make Tidio great for customer support](https://www.g2.com/survey_responses/tidio-review-11581687)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,423 reviews) | — | "[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (462 reviews) | WhatsApp Business API with automation and shared inbox | "[Best whatsapp automation and instagram automation tool for SMEs](https://www.g2.com/survey_responses/wati-review-12729120)" | | 9 | [Podium](https://www.g2.com/products/podium/reviews) | 4.6/5.0 (2,012 reviews) | SMS-first lead nurturing and review automation for local businesses | "[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)" | | 10 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,453 reviews) | Omnichannel contact center with intelligent routing and API integration | "[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)" | ## Which Type of Chatbots Software Tools Are You Looking For? - [Chatbots Software](https://www.g2.com/categories/chatbots) *(current)* - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- **Sponsored** ### Warmly Warmly is an AI-native revenue platform built for B2B companies. Headquartered in San Francisco, Warmly deploys two AI agents that run your entire go-to-market motion - the TAM Agent for outbound and the Inbound Agent for website conversion. Together, they identify, engage, and convert buyers into pipeline around the clock, with no reliance on manual headcount. Most revenue teams are stuck in the same loop. SDRs spend hours researching accounts, building lists, and sending outreach that rarely lands at the right moment. Meanwhile, the website - the highest-intent channel in the entire funnel - quietly loses buyers every single day. Visitors show up, look around, and leave without ever talking to a human. By the time a rep follows up, the window is closed. In a world where 78% of buyers choose the vendor that responds first, speed and precision are everything. Meet Warmly's two AI agents. They work your inbound and outbound motions simultaneously, 24/7, without burning headcount. The TAM Agent handles outbound. It maps your entire addressable market, scores accounts by ICP fit and real-time buying intent, and automatically identifies the right contacts within each buying committee. From there, it orchestrates coordinated campaigns across email, LinkedIn, and ads - reaching the right person, at the right time, with the right message, across the right channel. As signals shift, the TAM Agent reprioritizes in real time, always focusing on the accounts most likely to convert. The Inbound Agent works your website. It identifies every visitor at the person level - not just the company - and instantly understands where they are in the buying journey. High-intent visitors are greeted with AI-powered chat, live demos, personalized offers, and one-click meeting booking. Hot leads get routed to the right rep the moment they arrive. Anyone who leaves without converting gets re-engaged through automated follow-up and LinkedIn ad retargeting. Your website stops leaking pipeline. Both agents run on the Warmly Context Graph - a unified data layer combining 250+ signals, 400 million B2B contacts, and first, second, and third-party intent data into a complete picture of every account and contact. Every interaction feeds back into the system, so the agents get smarter over time. Companies like TrustArc, TigerGraph, Kadence, and Innerspace have replaced costly SDR services with Warmly's AI agents - cutting CAC by 50%, and eliminating $20,000 to $40,000 a month in outsourced SDR costs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1292768&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fpage%3D50%26source%3Dsearch&secure%5Btoken%5D=a2c78f89736292cf8caf19dba54dbd687b78086abf44abbdcac4719ffbc4e186&secure%5Burl%5D=https%3A%2F%2Fwarmly.ai%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-clicks%26utm_content%3Dg2-placement&secure%5Burl_type%5D=custom_url) --- ## Buyer Guide: Key Questions for Choosing Chatbots Software Software ### What does chatbots software do? I explain chatbot software as a set of tools that automate conversations across web, mobile, and messaging channels, handling inquiries, routing contacts, and resolving service requests without human involvement. From what I see across reviewer accounts, these platforms are doing more than answering FAQs; they are serving as the first point of contact across website, WhatsApp, and social channels simultaneously. ### Why do businesses use chatbots software? When I reviewed G2 sentiment on these tools, the recurring driver was coverage: teams could not staff every channel at every hour, and prospects and customers were leaving without getting a response. Based on the G2 user feedback I evaluated, several clear benefits show up consistently: - Reviewers describe capturing leads the moment visitors show interest, before they navigate away from the site. - Many highlight deflecting repetitive tier-one support questions so agents can focus on complex cases. - Users outside North America emphasize reaching customers on WhatsApp and social messaging channels natively. - Several describe reducing first-response reliance on staffing, with chatbots handling initial contact around the clock. ### Who uses chatbots software primarily? After analyzing G2 reviewer profiles, I found a consistent set of users from the computer software, IT services, marketing and advertising, and financial services industries dominating the reviewer base. - **Customer service and support teams** handle FAQ deflection and ticket routing to reduce queue volume. - **Sales and marketing teams** qualify inbound visitors and route leads to reps with conversation context already captured. - **Small business owners** use chatbots as the primary communication layer for after-hours and high-volume inquiry handling. - **Agency operators** build and manage chatbot deployments across multiple clients on WhatsApp and social channels. ### What types of chatbots software should I consider? When I examined how reviewers describe the products they evaluated, chatbot platforms generally cluster into a few patterns: - **Customer support bots** built around FAQ resolution, ticket deflection, and help desk routing. - **Sales and lead qualification chatbots** that engage website visitors and schedule meetings. - **Messaging-first platforms** built for WhatsApp, Instagram, and social channels. - **No-code AI agent builders** for creating custom conversational flows without developer involvement. ### What are the core features to look for in chatbots software? From the G2 review patterns I evaluated, the strongest platforms include: - Accurate, context-aware responses that handle natural variation in how customers phrase questions. - Multi-channel deployment covering web, WhatsApp, and messaging from a single interface. - Clean handoff to human agents with full conversation context attached. - CRM and help desk integration that pushes captured contacts into existing workflows without manual exports. - No-code flow builders that let non-technical teams configure and update conversation paths independently. ### What trends are shaping chatbots software right now? From my analysis of recent reviewer discussions, a few shifts are reshaping this category: - **AI conversation depth** is the defining gap between platforms that resolve issues and those that escalate everything. - **WhatsApp and messaging channel parity** is becoming a purchase requirement, not a differentiator. - **Omnichannel inbox consolidation** is accelerating as buyers want a single view across chat, messaging, and email. - **Deflection rate reporting and unresolved topic visibility** are becoming standard evaluation criteria. ### How should I choose chatbots software? For me, the strongest chatbot platforms are the ones that respond accurately, hand off cleanly, and work reliably across the channels your customers actually use. The right fit starts with the channel question: a platform built for website chat will underperform on WhatsApp, and vice versa. --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 6,500 **Why buyers love it?:** Support teams on G2 consistently describe Zendesk for Customer Service as a hub where conversations from every channel converge into a single ticketing system. What stood out to me in the feedback is how often automation comes up, from triggers and macros to AI-generated summaries and replies that reduce repetitive work. Flexibility in configuring workflows also appears frequently, especially for teams with evolving processes. I also noticed strong emphasis on visibility and accountability once all interactions live in one place. The overall sentiment points to a platform that scales alongside growing support complexity. ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zendesk for Customer Service, enhancing their overall efficiency and productivity. - Users appreciate the **seamless usability** and effective ticket tagging in Zendesk for enhancing their support experience. - Users value the **efficient organization** of customer queries in Zendesk, enhancing response speed and support management. - Users appreciate the **helpful organization** of Zendesk, enabling faster replies and effortless management of customer queries. - Users appreciate the **easy ticket management** features of Zendesk, enhancing support efficiency and user experience. **Cons:** - Users find Zendesk lacks **customization options** for ticket statuses and reporting, limiting their ability to manage workflows effectively. - Users find the **learning curve steep** for Zendesk, especially when managing complex setups or advanced features. - Users face **limited features** in Zendesk, with outdated UI and crucial functions missing or only in higher-tier plans. - Users find **limited customization** in Zendesk, particularly in ticket statuses and agent capabilities, restricting functionality. - Users find the **complexity of Zendesk** challenging, facing a steep learning curve and various integration issues. #### Key Features - Reporting - SLA Management - Email to Case - Knowledge Base - Artificial Intelligence #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Centralized Support with Superior AI and Reporting](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12546445)"** **Rating:** 5.0/5.0 stars *— Mudit T.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12546445) --- **"[Highly Recommended CRM for Customers' Satisfaction](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-11784249)"** **Rating:** 5.0/5.0 stars *— Yashwant K.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-11784249) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 1 upvote - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote ### 2. [Birdeye](https://www.g2.com/products/birdeye/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 3,930 **Why buyers love it?:** For multi-location businesses, maintaining consistent communication at scale is a recurring challenge, and that’s where Birdeye’s chatbot capabilities come into focus in G2 reviews. AI sentiment analysis, unified messaging, and automated review requests are often mentioned together as part of a connected system. I found it interesting how frequently franchise teams call out consistency across locations as a key benefit. Messaging and reputation management don’t seem separate here; they reinforce each other. The overall positioning leans toward operational efficiency across distributed teams. ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Birdeye, enjoying its intuitive design and efficient support team. - Users appreciate the **ease of managing reviews** with Birdeye, which streamlines customer feedback and saves time. - Users appreciate the **easy review management** with Birdeye, allowing efficient responses and organized customer feedback. - Users appreciate the **extremely fast and effective customer support** provided by Birdeye, enhancing their overall experience. - Users appreciate the **centralized platform** of Birdeye, making patient engagement and reputation management efficient and effortless. **Cons:** - Users desire more features, particularly the **missing functionalities** , limiting the overall experience with Birdeye. - Users identify the **AI chatbot's inconsistent responses** as a significant improvement area for enhanced customer service. - Users find the **dashboard confusing and not intuitive** , making navigation challenging for multi-location administrators. - Users find **limited features** in Birdeye, noting the need for better AI and enhanced review management options. - Users experience a **learning curve** with Birdeye, especially when navigating its features initially. #### Key Features - Customer Feedback - Dashboard - Social Networks Monitoring - Social Media - Optimization #### What Are Recent G2 Reviews of Birdeye? **"[Streamlined Reputation Management with Minimal Effort](https://www.g2.com/survey_responses/birdeye-review-12035452)"** **Rating:** 5.0/5.0 stars *— Kelli H.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12035452) --- **"[Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard](https://www.g2.com/survey_responses/birdeye-review-12725807)"** **Rating:** 5.0/5.0 stars *— Pranath M.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12725807) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments ### 3. [Qualified](https://www.g2.com/products/qualified/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 1,466 **Why buyers love it?:** Real-time engagement is the core idea behind how Qualified is described in G2 reviews. Instead of waiting for form submissions, teams talk about capturing and qualifying inbound intent as it happens. Digging into the feedback, I noticed repeated mentions of CRM integrations, AI knowledge control, and hands-on support from account teams. Another pattern that stood out is the impact on pipeline, especially during high-traffic periods. The way I see it, Qualified is framed as an always-active layer within inbound sales workflows. ### What Do G2 Reviewers Say About Qualified? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** of Qualified, highlighting its responsiveness and customization for seamless integration. - Users value the **exceptional support** from Qualified, making migration and use incredibly seamless and efficient. - Users commend the **seamless data integration** of Qualified, enhancing real-time engagement and website conversion optimization. - Users find Qualified's platform to be **extremely easy to use** , with seamless integration and excellent customer support. - Users commend the **exceptional customer service** from Qualified, highlighting responsive and supportive assistance throughout their experience. **Cons:** - Users find the **learning curve challenging** due to intuitive issues in reporting and the experience builder. - Users note the **missing features** in Qualified, highlighting the need for key items and improved reporting functionality. - Users face a **steep learning curve** with Qualified, especially when navigating tool functions and AI capabilities. - Users find the **limited customization** in Qualified restrictive, affecting the scalability of their workflows and experiences. - Users find the **workflow complexity** in Qualified challenging, hindering efficient scalability and customization for email experiences. #### Key Features - Pop-up Chat - Customization - Customization Interface - Website - Lead Gathering #### What Are Recent G2 Reviews of Qualified? **"[Intuitive, Powerful AI Studio Backed by Elite, High-Touch Support](https://www.g2.com/survey_responses/qualified-review-12565292)"** **Rating:** 5.0/5.0 stars *— Faisal K.* [Read full review](https://www.g2.com/survey_responses/qualified-review-12565292) --- **"[Qualified turns our high-intent website traffic into real pipeline](https://www.g2.com/survey_responses/qualified-review-12724502)"** **Rating:** 5.0/5.0 stars *— Lu E.* [Read full review](https://www.g2.com/survey_responses/qualified-review-12724502) --- #### What Are G2 Users Discussing About Qualified? - [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for) - [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020) - [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer) ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,453 **Why buyers love it?:** At the enterprise level, managing interactions across multiple channels is less about tools and more about orchestration, which is how Genesys Cloud CX is framed in G2 reviews. Voice, chat, email, and social interactions are handled at scale, with routing logic playing a central role. As I analyzed the feedback, the Architect tool came up repeatedly for enabling customization without heavy developer reliance. Cloud migration was another consistent theme, particularly around improved stability and uptime. The overall impression is of a platform built for complexity rather than simplicity. ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Genesys Cloud CX, allowing quick configurations without IT reliance. - Users value the **innovative and responsive features** of Genesys Cloud CX, enhancing contact center operations and client satisfaction. - Users highly value the **reliability** of Genesys Cloud CX, ensuring seamless access and great business continuity. - Users value the **efficiency** of Genesys Cloud CX, enjoying rapid innovation and improved platform agility in operations. - Users appreciate the **intuitive interface** of Genesys Cloud CX, streamlining customer interactions and enhancing operational efficiency. **Cons:** - Users find the **limited features** in Genesys Cloud CX insufficient, impacting voice translation and reporting capabilities. - Users express frustration over **missing features** such as customization limitations and complex reporting setup in Genesys Cloud CX. - Users find the **complexity of reporting and customization** in Genesys Cloud CX to be time-consuming and non-intuitive. - Users find the **inadequate reporting** features of Genesys Cloud CX frustrating due to complexity and lack of customization options. - Users find the **learning curve steep** , as the UI can overwhelm new users with complex options and unclear instructions. #### Key Features - Customization - Web Chat - Progressive Dialing - Voice Activity Detection - Session Queuing #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Flexible, Robust Cloud-Native Platform with Powerful APIs and Analytics](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12383685)"** **Rating:** 5.0/5.0 stars *— Giulia B.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12383685) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment ### 5. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 382 **Product Description:** Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built solutions for banking, healthcare, and retail; horizontal applications for IT, HR, and recruiting; and marketplace that help enterprises deploy AI agents quickly across additional industries and use cases. Open and agnostic by design, Kore.ai gives organizations flexibility in choosing AI models, cloud infrastructure, and enterprise systems. Trusted by nearly 500 Global 2000 companies, Kore.ai enables secure, scalable AI adoption worldwide. With its roots grounded in the Enterprise, Kore.ai brings years of experience in AI applications for customer service, workplace productivity and process automation. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more. ### What Do G2 Reviewers Say About Kore.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kore.AI, enabling effortless configurations and chatbot development for beginners. - Users appreciate the **extensive range of features** in Kore.AI, making development and integration seamless and efficient. - Users appreciate the **user-friendly chatbot development** on Kore.AI, enjoying its simplicity and robust features for seamless integration. - Users value the **effortless integration** capabilities of Kore.ai, enhancing their productivity with third-party APIs. - Users value the **easy integrations** of Kore.AI, enabling seamless connectivity with third-party APIs and multiple channels. **Cons:** - Users find the **learning curve steep** with Kore.AI, particularly due to outdated documentation and version complexities. - Users face **usage limitations** such as inconsistent variable naming and inadequate IVR channel support, complicating development. - Users report **slow performance** , experiencing significant latency and lag that undermine the overall effectiveness of Kore.AI. - Users often experience **slow loading** times with Kore.AI, leading to frustration and unpredictable platform behavior. - Users experience significant **software bugs** that lead to crashes, impacting their overall development process on Kore.AI. #### What Are Recent G2 Reviews of Kore.AI? **"[Smart No-Code AI That Deflects Tickets and Delivers Clear ROI](https://www.g2.com/survey_responses/kore-ai-review-12546346)"** **Rating:** 5.0/5.0 stars *— Achyuth Kumar K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12546346) --- **"[A Great First Platform for Learning and Building Chatbots](https://www.g2.com/survey_responses/kore-ai-review-12698539)"** **Rating:** 4.5/5.0 stars *— Yashwanth K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12698539) --- ### 6. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,423 **Product Description:** Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, highlighting its intuitive interface and user-friendly features. - Users praise the **efficiency** of Talkdesk, benefiting from its user-friendly interface and insightful reporting tools. - Users value the **user-friendly interface** of Talkdesk, enabling seamless access to communication and efficient customer assistance. - Users appreciate the **easy CRM integration** in Talkdesk, streamlining processes and enhancing agent efficiency with automated features. - Users appreciate the **easy CRM integration and strong support** , enhancing team efficiency and reducing manual effort. **Cons:** - Users often face **call issues** with Talkdesk, experiencing dropped calls, unclear errors, and voicemail complications. - Users face **technical issues** with Talkdesk, including slowdowns, connectivity problems, and integration challenges with Salesforce. - Users note the **missing features** in Talkdesk, highlighting issues with customization and stability in AI-related tools. - Users find the **connection issues** with Talkdesk frustrating, affecting call quality and reliability significantly. - Users experience **poor connectivity** with Talkdesk, leading to call disconnections and missed calls during critical moments. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12573808) --- **"[Helps Me Handle Multiple Work Interactions Without Losing Context](https://www.g2.com/survey_responses/talkdesk-review-12546472)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12546472) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 7. [Fin](https://www.g2.com/products/fin/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,687 **Why buyers love it?:** The effectiveness of Fin by Intercom, based on G2 feedback, seems tightly linked to the quality of the help center behind it. As I read through reviews, I kept seeing references to its no-code builder and drag-and-drop configuration, but more importantly, its ability to generate responses grounded in actual documentation. That distinction between contextual answers and generic AI replies came up repeatedly. Ease of adoption also surfaced often, especially among teams without technical resources. The impression I got is that performance here depends heavily on how well the knowledge base is maintained. ### What Do G2 Reviewers Say About Fin? *AI-generated summary from verified user reviews* **Pros:** - Users find Fin to provide **quick and accurate answers** , greatly enhancing efficiency and reducing support workload. - Users appreciate the **ease of use** of Fin by Intercom, enjoying its intuitive navigation and streamlined features. - Users appreciate the **ease of use** of Fin by Intercom, enabling quick onboarding and efficient customer conversation management. - Users value the **efficiency** of Fin by Intercom, enhancing onboarding and integration for a seamless workflow. - Users value the **automation features** of Fin, enhancing client management and support efficiency significantly. **Cons:** - Users find **missing features** like conversation simulation and granular control limit Fin's effectiveness and usability. - Users find Fin's **nuance limitations** frustrating, often requiring specific phrasing and leading to outdated information concerns. - Users express concern over **limited features** in Fin, like restricted access to prompts and lack of resolution bots in basic plans. - Users find the **learning curve steep** , requiring ongoing attention and lacking in advanced functionalities and insights. - Users find the pricing of Fin by Intercom to be **excessively high** , especially with constant upselling of features. #### Key Features - Mobile User Support - SLA Management - Email to Case - Personalization - In-App Messaging #### What Are Recent G2 Reviews of Fin? **"[Seamless Integrations, Easy Workflows, and Smooth AI for Ticket Management](https://www.g2.com/survey_responses/fin-review-12807719)"** **Rating:** 4.5/5.0 stars *— Preticia E.* [Read full review](https://www.g2.com/survey_responses/fin-review-12807719) --- **"[Smarter Support, Less Effort](https://www.g2.com/survey_responses/fin-review-12624015)"** **Rating:** 5.0/5.0 stars *— Jagdish D.* [Read full review](https://www.g2.com/survey_responses/fin-review-12624015) --- #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments ### 8. [Drift](https://www.g2.com/products/drift/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,204 **Product Description:** Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. ### What Do G2 Reviewers Say About Drift? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Drift, enhancing efficiency in managing accounts and engaging prospects. - Users value the **helpful real-time insights** from Drift, enabling them to enhance client interactions and support. - Users value the **real-time insights** Drift provides, enhancing targeted lead generation and client engagement tracking. - Users appreciate the **visibility into customer behavior** , enabling targeted messaging and building warm sales leads effectively. - Users find Drift excellent for **lead generation** , offering live chat and valuable visitor insights for better engagement. **Cons:** - Users find the **chat management features lacking** , with complex workflows and insufficient reporting capabilities hindering efficiency. - Users find the **learning curve steep** for Drift, needing additional resources to fully utilize advanced features. - Users experience **notification issues** with delays and blank pages, affecting timely engagement with prospects. - Users experience **routing issues** with Drift, leading to disconnection, glitches, and complicated playbook setup. - Users report **chat issues** with Drift, including delayed notifications, complex workflows, and limited reporting capabilities. #### What Are Recent G2 Reviews of Drift? **"[Great service so far!](https://www.g2.com/survey_responses/drift-review-7956889)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/drift-review-7956889) --- **"[Targeted Lead Generation with Seamless Integration](https://www.g2.com/survey_responses/drift-review-12263708)"** **Rating:** 5.0/5.0 stars *— Siddhaant M.* [Read full review](https://www.g2.com/survey_responses/drift-review-12263708) --- #### What Are G2 Users Discussing About Drift? - [What is Drift used for?](https://www.g2.com/discussions/what-is-drift-used-for) - [How do you make a drift playbook?](https://www.g2.com/discussions/how-do-you-make-a-drift-playbook) - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote ### 9. [LivePerson](https://www.g2.com/products/liveperson/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **Product Description:** LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and interactions across multiple channels. - Users appreciate the **ease of use** of LivePerson, enjoying straightforward setup and seamless integration of AI features. - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and interactions across various channels. - Users value the **quick response time** with AI integration, enhancing efficiency in handling customer support tickets. - Users appreciate how LivePerson enhances **operational efficiency** , streamlining customer interactions and improving retention through AI integration. **Cons:** - Users find the **learning curve challenging** , though documentation and support can alleviate some confusion. - Users often face **complexity issues** with LivePerson, including a steep learning curve and frustrating setup processes. - Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates. - Users find LivePerson to be **expensive** , struggling with high costs and budgeting challenges due to price increases. - Users note several **missing features** in LivePerson, impacting reliability and support for managing essential metrics. #### What Are Recent G2 Reviews of LivePerson? **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- ### 10. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 664 **Product Description:** Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Sprinklr Service, enhancing customer experience and efficiency in management. - Users appreciate the **user-friendly interface** of Sprinklr Service, enabling effortless management of social media posts and customer engagement. - Users value Sprinklr Service for its **comprehensive all-in-one platform** and the professionalism of its skilled support team. - Users value the **efficiency** of Sprinklr Service, successfully managing multiple channels through a unified agent interface. - Users value the **exceptional customer support** of Sprinklr Service, highlighting their availability and commitment to enhancing user experience. **Cons:** - Users find the **complexity** of Sprinklr Service overwhelming, especially those unfamiliar with extensive tools or larger team setups. - Users find a **steep learning curve** with Sprinklr Service, making onboarding and training time-consuming for new users. - Users face **missing features** with Sprinklr Service, requiring native posting for certain tasks and disrupting workflows. - Users often experience **slow loading** times when fetching keywords and creating new cases, impacting efficiency. - Users find the **steep learning curve** of Sprinklr Service overwhelming, especially for smaller teams or newcomers. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Sprinklr have greatly enhanced our social campaign performance and ROI.](https://www.g2.com/survey_responses/sprinklr-service-review-12592005)"** **Rating:** 4.0/5.0 stars *— Aldo S.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-12592005) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 11. [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 205 **Product Description:** Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside. ### What Do G2 Reviewers Say About Zoom Virtual Agent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **instant query handling** of Zoom Virtual Agent, enhancing customer satisfaction and operational efficiency. - Users value the **ease of use** of Zoom Virtual Agent, appreciating its seamless integration and efficiency in handling queries. - Users value the **smooth integrations** of Zoom Virtual Agent, enhancing customer support and operational efficiency effortlessly. - Users value the **automation capabilities** of Zoom Virtual Agent, enhancing efficiency and providing instant customer support without delays. - Users appreciate the **instant responses** of Zoom Virtual Agent, significantly improving customer experience with efficient automation. **Cons:** - Users face **AI limitations** with Zoom Virtual Agent, often receiving off-topic or generic responses that require adjustments. - Users experience **AI inaccuracy** with the Zoom Virtual Agent, leading to off-topic or generic responses for complex questions. - Users report **inaccuracy** in responses, with mistakes, generic answers, and lack of relevance affecting the experience. - Users find the **learning curve** challenging, requiring time and effort for effective setup and ongoing tuning. - Users find the Zoom Virtual Agent **not intuitive** , struggling with complex queries and requiring extensive setup and tuning. #### What Are Recent G2 Reviews of Zoom Virtual Agent? **"[Impressive NLU and Low-Code Designer for Fast Support Automation](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12735757)"** **Rating:** 4.5/5.0 stars *— Sumit S.* [Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12735757) --- **"[Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12268699)"** **Rating:** 4.0/5.0 stars *— Radhika R.* [Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12268699) --- #### What Are G2 Users Discussing About Zoom Virtual Agent? - [What is Solvvy used for?](https://www.g2.com/discussions/what-is-solvvy-used-for) - 1 comment ### 12. [Podium](https://www.g2.com/products/podium/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,012 **Why buyers love it?:** Managing inbound leads doesn’t always happen during business hours, and that’s exactly the gap Podium seems to fill based on G2 reviews. AI-driven text conversations take over when staff are unavailable, especially for service-based industries. I noticed that industry-specific workflows for sectors like healthcare and trades are mentioned frequently, making interactions feel more tailored. Another pattern is consolidation, with messaging, payments, and reviews handled in one place. From what I read, it reduces the need for multiple disconnected tools. ### What Do G2 Reviewers Say About Podium? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Podium, enjoying its intuitive interface and streamlined communication features. - Users appreciate how Podium provides a **streamlined process for managing customer feedback** , greatly enhancing workflow and satisfaction. - Users appreciate the **easy communication** Podium offers, streamlining customer interactions into a simple and convenient process. - Users appreciate the **easy communication** features of Podium, enhancing connection and convenience for both clients and teams. - Users love the **ease of communication** with customers and the efficiency of sending bulk messages through Podium. **Cons:** - Users express frustration over **missing features** and unmet promises from Podium, leading to dissatisfaction and complications. - Users experience **messaging issues** with Podium, including difficulty tracking large message volumes and retrieving past correspondence. - Users find Podium's **limited features** hinder productivity, especially lacking integration with other essential tools like Hubspot. - Users find Podium's pricing to be **excessively high** , particularly for small businesses needing advanced features. - Users express frustration with **poor customer support** , highlighting delays and unprofessional handling of appointments and inquiries. #### Key Features - Corporate Reporting - Social Media Management - Employee Performance - Pop-up Chat - Customization #### What Are Recent G2 Reviews of Podium? **"[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/podium-review-12566301) --- **"[Revolutionized Our Customer Engagement](https://www.g2.com/survey_responses/podium-review-12707136)"** **Rating:** 5.0/5.0 stars *— Edgar c.* [Read full review](https://www.g2.com/survey_responses/podium-review-12707136) --- #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 13. [Moveworks](https://www.g2.com/products/moveworks/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 114 **Product Description:** Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. ### What Do G2 Reviewers Say About Moveworks? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **high efficiency** of Moveworks, effectively streamlining IT support and saving valuable time. - Users find Moveworks to be **exceptionally easy to use** , enabling efficient IT support and enhancing overall productivity. - Users praise the **impressive AI integration** of Moveworks, enhancing efficiency and streamlining IT support effortlessly. - Users admire the **continuous innovation** of Moveworks, appreciating its cutting-edge AI and no-code solutions. - Users value the **time-saving solutions** of Moveworks, streamlining IT tasks and enhancing overall workplace efficiency. **Cons:** - Users find that the **complexity and time commitment** for integration with Moveworks can be quite challenging. - Users face a challenging **learning curve** with Moveworks due to complex integration and extensive tuning requirements. - Users find the **time-consuming integration** process with Moveworks challenging, requiring significant effort for optimal performance. - Users express concerns about **integration challenges** with non-ServiceNow platforms affecting Moveworks' overall performance and usability. - Users have experienced **delayed response times** from Moveworks, affecting satisfaction but they are responsive to feedback. #### What Are Recent G2 Reviews of Moveworks? **"[Seamless Slack/Teams Integration That Resolves IT Requests Fast](https://www.g2.com/survey_responses/moveworks-review-12688111)"** **Rating:** 4.5/5.0 stars *— HIMANSHU M.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12688111) --- **"[Efficient AI Search Tool with Room for UI Enhancements](https://www.g2.com/survey_responses/moveworks-review-12768942)"** **Rating:** 4.5/5.0 stars *— Sruthi K.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12768942) --- #### What Are G2 Users Discussing About Moveworks? - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) ### 14. [Humanly](https://www.g2.com/products/humanly/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 127 **Product Description:** Humanly is an AI recruiting platform that helps talent teams engage, screen, schedule, and interview candidates faster. It combines conversational AI, structured interviews, and a built-in ATS and Talent CRM to automate repetitive work and drive consistent, data-driven decisions, ideal for high-volume or distributed hiring. Humanly's platform engages candidates 24/7 via chat, SMS, voice, and video; runs structured AI screens/interviews with objective scoring; coordinates calendars and hiring events; powers sourcing, rediscovery, and SMS/email sequences; and centralizes analytics for pipeline health, compliance, and planning. Humanly integrates with leading ATSs to unify workflows. Built for mid-market and enterprise teams across frontline, professional, and specialized roles. Audited for fairness and transparency. Bottom line: hire efficiently and fairly at scale with AI interviewers, conversational engagement, and an integrated ATS and CRM. How it helps: -Save time: Automate outreach, screening, and scheduling so recruiters focus on evaluation, not admin. -Hire faster: Move qualified candidates to interviews and events automatically. -Be consistent & fair: Use structured, role-specific interviews with objective scoring. -Delight candidates: 24/7, branded experiences with clear, timely communication. -See what’s working: Centralized analytics for pipeline health, compliance, and planning. Key capabilities: -AI Candidate Engagement: Chat, SMS, voice, and video Q&A that answers questions, shares job details, and captures info. -AI Screening & Interviewing: Structured chat/voice/phone/video interviews with scoring that surfaces top talent in minutes. -Automated Scheduling: Coordinates calendars, time zones, and hiring events in one hub. -Recruiting CRM: Sourcing, rediscovery, SMS/email sequences, and re-engagement to grow pipelines. -Analytics & Reporting: Track candidate interactions, recruiter activity, and AI insights in one place. Integrations: -Humanly plugs into leading ATS systems to unify workflows, reduce silos, and keep recruiters and hiring managers on the same page. Who uses it: -Mid-market and enterprise organizations across industries, spanning both frontline high-volume roles, professional, and specialized positions. Responsible AI: -Humanly is designed with fairness and transparency in mind and works with external experts to audit and mitigate bias. Bottom line: -Humanly lets teams hire efficiently and fairly at scale by uniting conversational engagement, AI interviewers, and CRM in a single platform. Ready to learn more: -Schedule a demo at www.humanly.io/book-demo ### What Do G2 Reviewers Say About Humanly? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Humanly, highlighting its quick setup and seamless integration with existing systems. - Users praise the **responsive customer support** of Humanly, ensuring efficient implementation and continuous assistance throughout their experience. - Users appreciate the **user-friendly interface** and excellent support of Humanly, making recruitment tasks seamless and efficient. - Users appreciate the **time-saving features** of Humanly, allowing for faster candidate screening and scheduling. - Users appreciate the **effective communication features** of Humanly, enhancing candidate engagement and streamlining the recruitment process. **Cons:** - Users find the **candidate management process lengthy** , with extra steps complicating navigation and tracking of candidates. - Users note the **limited features** in Humanly, highlighting a need for improvement in key areas and navigation. - Users find some **missing features** in Humanly, particularly in search and reporting capabilities, affecting usability. - Users experience occasional **glitches and bugs** with Humanly, requiring careful checks to ensure candidate qualifications. - Users find the **difficulty in understanding complex queries** and extra steps frustrating, impacting the overall user experience. #### What Are Recent G2 Reviews of Humanly? **"[Improving Speed and Candidate Experience at Scale](https://www.g2.com/survey_responses/humanly-review-12685481)"** **Rating:** 4.5/5.0 stars *— Brad G.* [Read full review](https://www.g2.com/survey_responses/humanly-review-12685481) --- **"[Effortless Candidate Sourcing with Seamless Integration](https://www.g2.com/survey_responses/humanly-review-12716959)"** **Rating:** 4.5/5.0 stars *— Frank W.* [Read full review](https://www.g2.com/survey_responses/humanly-review-12716959) --- #### What Are G2 Users Discussing About Humanly? - [What is Qualifi used for?](https://www.g2.com/discussions/what-is-qualifi-used-for) ### 15. [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 100 **Product Description:** Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. ### What Do G2 Reviewers Say About yellow.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find **integration capabilities** with Yellow.ai effortless, enhancing their chatbot experience across various platforms. - Users value the **ease of use and integration** of yellow.ai, making chatbot development efficient and versatile. - Users appreciate the **ease of integration** with Yellow.ai chatbots, making implementation and deployment seamless and efficient. - Users value the **ease of use** of yellow.ai, finding it handy for quickly implementing and customizing chatbots. - Users love the **easy integrations** with Yellow.ai, allowing seamless enhancements to their chatbots effortlessly. **Cons:** - Users find the **steep learning curve** challenging, requiring time and tech-savviness for effective use of yellow.ai. - Users find the **learning curve steep** , requiring significant time and tech-savviness for effective use of yellow.ai. - Users note that **AI limitations** hinder integration, analytics, and relevance in responses, requiring technical expertise for optimal use. - Users find the platform **complex for onboarding** , needing technical expertise for effective use and integration. - Users often face **difficult implementation** challenges, including integration complexities and a steep learning curve with Yellow.ai. #### What Are Recent G2 Reviews of yellow.ai? **"[Much needed and detailed path to use the serivce](https://www.g2.com/survey_responses/yellow-ai-review-4408849)"** **Rating:** 4.5/5.0 stars *— AVANI S.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) --- **"[Yellow.ai Chatbot Developement platform](https://www.g2.com/survey_responses/yellow-ai-review-10477534)"** **Rating:** 5.0/5.0 stars *— Adapa Chaitanya M.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) --- #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) ### 16. [Jetlink Conversational AI Platform](https://www.g2.com/products/jetlink-conversational-ai-platform/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 69 **Product Description:** Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly resulting in greater customer satisfaction. Dialogue management with machine learning Assistants built on Jetlink can hold meaningful conversations with users - multi-step conversations that remember context and integrate business logic. Cutting Edge NLU Jetlink's NLU provides the technology to understand messages, determine intent, and capture key contextual information. Supports multiple languages, and both pre-trained and custom entities. Omnichannel Meet customers where they are: website or app, common messaging apps such as WhatsApp, or create a custom channel. Security & Privacy Keep customer data secure with on-prem or private cloud deployment. Build GDPR-compliant AI assistants. Customer Success team Best-in-class managed service designed specifically for chatbots. We monitor, train and refine your chatbots for the best customer experience ### What Do G2 Reviewers Say About Jetlink Conversational AI Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Jetlink Conversational AI Platform, allowing seamless management even for non-technical teams. - Users commend the **responsive customer support** of Jetlink, highlighting their proactive approach and commitment to improvement. - Users value the **efficiency** of Jetlink Conversational AI Platform, streamlining communication and reducing support workload effectively. - Users find Jetlink's AI platform **incredibly helpful** for simplifying operations and enhancing multi-channel support effortlessly. - Users value the **easy integrations** of Jetlink, enhancing efficiency and allowing quick adaptation for all teams. **Cons:** - Users experience **limitations in AI capabilities** , necessitating support for advanced configurations and more self-service options. - Users find the **difficult learning curve** challenging, wishing for better self-service options and more guidance for new users. - Users note that the **limited customization options** for the chatbot interface could enhance their overall experience. - Users find that the **unclear understanding** of advanced features hinders effective use of the Jetlink Conversational AI Platform. #### What Are Recent G2 Reviews of Jetlink Conversational AI Platform? **"[Outstanding Experience with This Software](https://www.g2.com/survey_responses/jetlink-conversational-ai-platform-review-12148099)"** **Rating:** 5.0/5.0 stars *— Ekrem B.* [Read full review](https://www.g2.com/survey_responses/jetlink-conversational-ai-platform-review-12148099) --- **"[A Strategic Step Forward in CX Digitization](https://www.g2.com/survey_responses/jetlink-conversational-ai-platform-review-12147955)"** **Rating:** 5.0/5.0 stars *— Ömer .* [Read full review](https://www.g2.com/survey_responses/jetlink-conversational-ai-platform-review-12147955) --- #### What Are G2 Users Discussing About Jetlink Conversational AI Platform? - [What is Jetlink Conversational AI Platform used for?](https://www.g2.com/discussions/what-is-jetlink-conversational-ai-platform-used-for) ### 17. [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 467 **Product Description:** Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. ### What Do G2 Reviewers Say About FreshChat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in FreshChat, enabling effortless automation and personalized customer interactions. - Users appreciate the **multiple communication channels** in FreshChat, enhancing customer support efficiency and personalization. - Users appreciate the **ease of use and comprehensive features** of FreshChat, enhancing customer support efficiency. - Users value the **easy implementation of automation** in FreshChat, enhancing efficiency and customer satisfaction significantly. - Users value the **seamless integrations** of FreshChat, centralizing communication for efficient customer support and enhanced performance. **Cons:** - Users find **AI limitations** in FreshChat's Freddy AI, affecting automation and overall efficiency for complex needs. - Users find the **chatbot issues** with FreshChat frustrating, citing Freddy's lack of understanding and automation challenges. - Users find the **chat issues** in FreshChat frustrating, particularly with notifications and a confusing dashboard. - Users find the **learning curve tricky** , particularly with custom reports and chatbot setup challenges on FreshChat. - Users note the **limited AI capabilities** of FreshChat, especially regarding automation and chat understanding, which hinder efficiency. #### What Are Recent G2 Reviews of FreshChat? **"[Streamlined Chat Management with Robust Features](https://www.g2.com/survey_responses/freshchat-review-12657839)"** **Rating:** 4.0/5.0 stars *— Mandip P.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839) --- **"[Seamless Multichannel Communication with Room for Improvement](https://www.g2.com/survey_responses/freshchat-review-12810560)"** **Rating:** 4.5/5.0 stars *— VAISHALI B.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12810560) --- ### 18. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 328 **Product Description:** Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. ### What Do G2 Reviewers Say About Kapture CX? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Kapture CX, appreciating its user-friendly interface and quick implementation. - Users value the **extensive and customizable features** of Kapture CX, enhancing efficiency and ensuring smooth workflows. - Users commend the **automated report support** of Kapture CX, ensuring quick issue resolution and seamless customization. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users highlight the **enhanced efficiency** of Kapture CX, praising its fast ticket resolution and streamlined workflows. **Cons:** - Users experience **slow performance** with Kapture CX due to latency and lagging issues during content loading and report downloads. - Users experience **slow loading** times, causing frustration with latency and report downloading errors. - Users experience **slow speed** with Kapture CX, often facing latency and lag that hinders usability and performance. - Users experience **delays** with latency and loading times, impacting the overall performance and accessibility of Kapture CX. - Users feel that the **platform's complexity and loading issues** hinder their overall experience and efficiency. #### What Are Recent G2 Reviews of Kapture CX? **"[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)"** **Rating:** 5.0/5.0 stars *— Ankit V.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-11200090) --- **"[“Smart AI-Powered Customer Support Platform for Faster Resolution”](https://www.g2.com/survey_responses/kapture-cx-review-12775091)"** **Rating:** 4.5/5.0 stars *— Mithavachana H.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-12775091) --- #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) ### 19. [Verint Intelligent Virtual Assistant](https://www.g2.com/products/verint-intelligent-virtual-assistant/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 21 **Product Description:** Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants. ### What Do G2 Reviewers Say About Verint Intelligent Virtual Assistant? *AI-generated summary from verified user reviews* **Pros:** - Users value the **supportive team** at Verint, enabling enhancements to improve the customer experience with ease. - Users appreciate the **responsive customer support** from Verint, enhancing their experience with helpful ideas and implementation assistance. - Users value the **ease of use** of Verint Intelligent Virtual Assistant, appreciating the supportive team and customizable options. - Users appreciate the **easy integrations** of Verint Intelligent Virtual Assistant, which enhance the customer experience seamlessly. - Users value the **supportive team** of Verint for enhancing customer experiences through innovative bot capabilities. **Cons:** - Users are frustrated by **access limitations** like extra fees for NLU and restricted bot capabilities in Salesforce integration. - Users find the **costly NLU adds** and limited Salesforce integration frustrating, affecting the bot's effectiveness. - Users experience **connectivity issues** , wishing for more seamless integration and real-time performance within Verint's platform. - Users are concerned about **cost limitations** due to extra fees for NLU adds impacting their overall experience. - Users find the **expensive NLU adds** challenging, as other platforms offer more cost-effective control and integration options. #### What Are Recent G2 Reviews of Verint Intelligent Virtual Assistant? **"[Verint Bot Build](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-7800308)"** **Rating:** 4.0/5.0 stars *— Kayla T.* [Read full review](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-7800308) --- **"[It works great but I'd like it to save my responses if it can be answered right way.](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-6864812)"** **Rating:** 4.5/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-6864812) --- #### What Are G2 Users Discussing About Verint Intelligent Virtual Assistant? - [What is Verint Intelligent Virtual Assistant used for?](https://www.g2.com/discussions/what-is-verint-intelligent-virtual-assistant-used-for) - 1 comment ### 20. [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 170 **Product Description:** Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.5 billion interactions for global brands like Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most. AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions. AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more. AI Email: Turn your email channel into a productivity powerhouse with AI that resolves 70% of emails instantly. Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place. Automate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks. Measure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working. Enterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices. Effortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. Discover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel. ### What Do G2 Reviewers Say About Ada? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Ada, finding it simple to modify systems and implement new features. - Users value Ada's **helpful support and intuitive design** , enabling efficient problem resolution and seamless communication with customers. - Users appreciate the **responsive customer support** of Ada, ensuring quick assistance and smooth usage throughout their experience. - Users praise Ada's **natural language processing** and **seamless user experience** , enhancing customer interactions and support efficiency. - Users find Ada's **easy setup** process seamless, allowing for quick implementation and intuitive operation without hassle. **Cons:** - Users experience **usability issues** with Ada, finding integration and conversation flow challenging, affecting user satisfaction. - Users face **integration issues** with Ada, struggling with automation, reporting inconsistencies, and unsupported features in their systems. - Users highlight the **missing features** in Ada, particularly with integrations and limited analytics capabilities. - Users experience **usage limitations** with Ada, leading to complications in custom integrations and conversation handling. - Users note **AI limitations** in metrics accuracy, technical support, and restrictions on customization, hindering optimal usage. #### What Are Recent G2 Reviews of Ada? **"[Enhancing Customer Support with Powerful Integrations](https://www.g2.com/survey_responses/ada-review-12382752)"** **Rating:** 4.5/5.0 stars *— Victor W.* [Read full review](https://www.g2.com/survey_responses/ada-review-12382752) --- **"[Seamless Support, Needs More Sales Features](https://www.g2.com/survey_responses/ada-review-12734326)"** **Rating:** 5.0/5.0 stars *— Richard H.* [Read full review](https://www.g2.com/survey_responses/ada-review-12734326) --- #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) ### 21. [TARS](https://www.g2.com/products/tars/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 149 **Product Description:** Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow. ### What Do G2 Reviewers Say About TARS? *AI-generated summary from verified user reviews* **Pros:** - Users love the **bot customization** feature, enhancing brand consistency and engagement with dynamic, personalized interactions. - Users love the **customer success** with TARS, leading to increased leads through engaging and personalized bots. - Users love the **extensive customizability** of TARS, creating engaging bots that reflect their brand identity perfectly. - Users love the **customization options** of TARS, allowing for engaging and personalized bot experiences that enhance brand consistency. - Users enjoy the **ease of use** of TARS, leading to higher engagement and improved lead generation. #### What Are Recent G2 Reviews of TARS? **"[Incredible tool for creating a chatbot](https://www.g2.com/survey_responses/tars-review-9058767)"** **Rating:** 5.0/5.0 stars *— Khushboo K.* [Read full review](https://www.g2.com/survey_responses/tars-review-9058767) --- **"[Fulfill the requirement on time with adequate support.](https://www.g2.com/survey_responses/tars-review-9329988)"** **Rating:** 4.5/5.0 stars *— SAIPRASAD C.* [Read full review](https://www.g2.com/survey_responses/tars-review-9329988) --- #### What Are G2 Users Discussing About TARS? - [What is TARS used for?](https://www.g2.com/discussions/what-is-tars-used-for) - 1 comment ### 22. [Verloop.io](https://www.g2.com/products/verloop-io/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 226 **Product Description:** Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. ### What Do G2 Reviewers Say About Verloop.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Verloop.io, enjoying a seamless experience with effortless report extraction. - Users praise the **outstanding customer support** of Verloop.io, enhancing their overall experience with the platform. - Users find Verloop.io **helpful** for engaging customers and managing multiple conversations efficiently, enhancing support productivity. - Users appreciate the **extensive automation capabilities** of Verloop.io, which streamline reporting and enhance performance tracking. - Users highlight the **user-friendly chat features** of Verloop.io, enhancing their ability to manage multiple customer interactions. **Cons:** - Users experience **bug issues** that lead to dashboard disruptions and connectivity problems during weak Wi-Fi signals. - Users report **slow performance** with Verloop.io, experiencing lags and delays during chats, especially on weak Wi-Fi. - Users report experiencing **frequent bugs** with Verloop.io, including frequent reconnections and lag on weak Wi-Fi. - Users experience **call quality issues** with Verloop.io, including reconnections and lag, especially on weak Wi-Fi. - Users experience **lag during chats** , which results in delayed responses and hampers communication effectiveness. #### What Are Recent G2 Reviews of Verloop.io? **"[Verloop is the best Chatbot provider](https://www.g2.com/survey_responses/verloop-io-review-11052213)"** **Rating:** 5.0/5.0 stars *— Andrew E.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-11052213) --- **"[Chat verloop](https://www.g2.com/survey_responses/verloop-io-review-4640633)"** **Rating:** 5.0/5.0 stars *— Sadhna M.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-4640633) --- #### What Are G2 Users Discussing About Verloop.io? - [What is Verloop.io used for?](https://www.g2.com/discussions/what-is-verloop-io-used-for) ### 23. [LiveChat](https://www.g2.com/products/livechat/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 782 **Product Description:** LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ### What Do G2 Reviewers Say About LiveChat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveChat, enjoying seamless interaction and efficient customer support functionality. - Users appreciate the **flexible features** of LiveChat, enabling personalized engagement and efficient sales support. - Users appreciate the **ease of use and effective communication** that LiveChat provides for customer interactions. - Users appreciate the **real-time interaction** provided by LiveChat, enhancing customer support and boosting revenue effectively. - Users appreciate the **easy setup** of LiveChat, enabling a quick and smooth integration process to get started. **Cons:** - Users find the **interface not intuitive** , struggling to locate settings and navigate through the product suite effectively. - Users experience challenges with the **chatbot's outdated information** , complicating interactions and leading to frustrations. - Users find the **chat management cumbersome** , making it difficult to handle multiple conversations efficiently. - Users find LiveChat to be **expensive** , particularly for nonprofits facing budget constraints in their operations. - Users suggest **improvements in AI integration** for better templated responses and more accurate information retrieval. #### What Are Recent G2 Reviews of LiveChat? **"[Message Sneak Peek Helps You Respond Faster and Stay Proactive](https://www.g2.com/survey_responses/livechat-review-12764598)"** **Rating:** 4.0/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/livechat-review-12764598) --- **"[LiveChat Streamlines Real-Time Conversations and Captures More Qualified Leads](https://www.g2.com/survey_responses/livechat-review-12506531)"** **Rating:** 5.0/5.0 stars *— Brianna C.* [Read full review](https://www.g2.com/survey_responses/livechat-review-12506531) --- #### What Are G2 Users Discussing About LiveChat? - [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for) ### 24. [Landbot](https://www.g2.com/products/landbot/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 305 **Product Description:** Landbot is a no-code AI Agent builder that lets revenue teams (Demand Gen, Growth, Marketing Ops, RevOps) build AI-enhanced, multi-channel lead workflows without engineering, so they capture more qualified leads faster and with less operational friction. Our visual, no-code builder combines predictable linear flows, native AI blocks, and an integrated AI Copilot that guides users through building, testing, and optimizing chatbots and agents while teaching best practices and discovering new features. At its core, Landbot pairs two complementary approaches: a visual, linear flow builder for predictable user journeys, and native AI steps for flexible, natural language interactions. That hybrid model solves a common trade-off: linear flows provide business control and deterministic routing for conversions and handoffs, while AI steps let you handle open-ended user intent, reduce friction, and increase engagement — all while keeping the conversation within a tested workflow. The best of both worlds combined into one powerful, no-code visual builder to keep full control of your flows. With multi-channel delivery (web, WhatsApp) and bi-directional CRM & automation connectors, Landbot shortens time-to-market, improves conversion, and makes scaling campaigns practical for marketing and sales teams. Landbot integrates bi-directionally with CRMs (HubSpot, Salesforce,...) and automation stacks (n8n, Zapier, Make...), so it sits naturally alongside marketing automation and sales platforms rather than replacing them. The result: visually on-brand agents, fewer abandoned forms, higher lead quality, faster launches, and more confident teams. If you want conversational experiences that are fast to build, easy to govern, on-brand, and optimized for conversion, Landbot is designed for you. ### What Do G2 Reviewers Say About Landbot? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Landbot, finding it simple and user-friendly for designing chatbots. - Users love how Landbot makes forms **interactive and fun** , easily integrating branding and advanced logic. - Users appreciate the **intuitive setup** of Landbot, making bot creation effortless and user-friendly. - Users find the **easy setup** of Landbot highly beneficial, enabling quick bot development without prior experience. - Users appreciate the **interactive and user-friendly design** of Landbot, enhancing engagement and support efficiently. **Cons:** - Users express concerns about **missing features** , including limited app availability and inadequate variable management options. - Users feel frustrated by the **limited features** of Landbot, particularly regarding advanced logic and design flexibility. - Users find Landbot to be **expensive** , leading to increased operational costs that may burden struggling firms. - Users face **layout issues** with Landbot's UI, often finding it cluttered and slow during complex edits. - Users find the **poor design** of Landbot challenging, with a cluttered interface that complicates the bot editing process. #### What Are Recent G2 Reviews of Landbot? **"[Smooth, fun, and surprisingly easy for a first-time chatbot creator.](https://www.g2.com/survey_responses/landbot-review-12084938)"** **Rating:** 5.0/5.0 stars *— Reneta P.* [Read full review](https://www.g2.com/survey_responses/landbot-review-12084938) --- **"[My Experience With Landbot - Great Customer Support/Engagement Capabilities](https://www.g2.com/survey_responses/landbot-review-12304398)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/landbot-review-12304398) --- #### What Are G2 Users Discussing About Landbot? - [What is Landbot used for?](https://www.g2.com/discussions/what-is-landbot-used-for) - [What does Landbot do?](https://www.g2.com/discussions/what-does-landbot-do) - [How do you make a chatbot on WhatsApp?](https://www.g2.com/discussions/how-do-you-make-a-chatbot-on-whatsapp) ### 25. [Sense](https://www.g2.com/products/sense-sense/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 556 **Product Description:** Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent. ### What Do G2 Reviewers Say About Sense? *AI-generated summary from verified user reviews* **Pros:** - Users find Sense **extremely easy to use** , appreciating its seamless integration and user-friendly features for daily tasks. - Users appreciate the **automation features** of Sense, making recruitment easier while maintaining a personal touch with candidates. - Users appreciate the **seamless integrations** of Sense, enhancing their productivity and daily workflow significantly. - Users value the **simplified communication** of Sense, enhancing efficiency and ensuring consistent outreach with ease. - Users find Sense to have **easy integrations** , enhancing their daily tasks with efficient features and seamless functionality. **Cons:** - Users struggle with **messaging issues** like difficulty in mass texting and synchronization problems with Tempworks. - Users experience **glitches** with Sense, including slow loading and occasional freezing, impacting communication and functionality. - Users often face **slow loading** issues with Sense, experiencing glitches and delays that hinder effective communication. - Users experience **slow performance** with Sense, facing glitches, lags, and occasional freezing during use. - Users find the **slow processing** of Sense frustrating, as it can cause lags and impede communication efforts. #### What Are Recent G2 Reviews of Sense? **"[Streamlines Communication and Boosts Productivity Effortlessly](https://www.g2.com/survey_responses/sense-review-12164414)"** **Rating:** 5.0/5.0 stars *— Amit S.* [Read full review](https://www.g2.com/survey_responses/sense-review-12164414) --- **"[Immensely powerful product](https://www.g2.com/survey_responses/sense-review-5407661)"** **Rating:** 4.0/5.0 stars *— Taylor W.* [Read full review](https://www.g2.com/survey_responses/sense-review-5407661) --- #### What Are G2 Users Discussing About Sense? - [Is Qlik Sense is a software?](https://www.g2.com/discussions/is-qlik-sense-is-a-software) - [What are the main features of QlikView?](https://www.g2.com/discussions/what-are-the-main-features-of-qlikview) - [What is Qlik Sense software used for?](https://www.g2.com/discussions/what-is-qlik-sense-software-used-for) - 5 comments ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.