# Best Chatbots Software - Page 7

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,400+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Gemini

Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-05T03%3A13%3A43Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3Ddac3e87e-c8db-4e6f-90d5-69a506d28d08%257C8ffbf45d-5442-4beb-975b-58cedc5b12ca%26page%3D7&secure%5Btoken%5D=464e041f8b97b3fe35ac1f8c87b50d6b2c638dc69bc0c7137fe7c90223c97091&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [Zowie](https://www.g2.com/products/zowie/reviews)

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

**Average Rating:** 4.7/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Zowie?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.1/10 (Category avg: 8.8/10)
- **Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zowie?

- **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @ZowieAI  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76677f75ee5e5e3559e6a8e32c4122ec2443982c7aa881fd347c59879ab35d54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18129228%2F&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Services
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Zowie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly.
- Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward.
- Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease.
- Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs.
- Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation.

##### Cons

- Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating.
- Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features.
- Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions.
- Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy.
- Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information.

#### What Are Recent G2 Reviews of Zowie?

**["Zowie is the easiest and most adjustable chat solution I've ever seen."](https://www.g2.com/survey_responses/zowie-review-9756941)**

**Rating:** 5.0/5.0 stars

_— Dawid T._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9756941)

**["great bot solution for small and large organizations"](https://www.g2.com/survey_responses/zowie-review-9710346)**

**Rating:** 4.5/5.0 stars

_— Piotr P._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9710346)

#### What Are G2 Users Discussing About Zowie?

- [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi)
- [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular)
- [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment
- [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software)

### [ChatBot](https://www.g2.com/products/chatbot/reviews)

ChatBot.com is the AI Agent builder with the customer service platform by Text used by ecommerce, retail, SaaS, marketing, education, healthcare, and enterprise teams across more than 35,000 brands. Businesses train the AI Agent on their own content, including website URL, help center, product documentation, or uploaded files, and deploy it to answer customer questions, recommend products, guide shoppers through checkout, and generate leads. When a conversation needs a person, the AI Agent hands off to a human with full context. The AI Agent is configured and managed inside the Text.com platform. Teams describe custom skills in natural language, and the platform generates the underlying automation logic. Multiple AI Agents can operate simultaneously across an organization's inbox, each with its own knowledge sources, skills, and channels. Key features: AI Agent trained on business content. Website, help center, product documentation, and uploaded files inform every response, so answers match the business. Custom skills in natural language. Describe what the AI Agent should do, and Text generates the multi-step workflow behind it. Multichannel deployment. One AI Agent serves website chat widget, Facebook Messenger, Slack, SMS, and LiveChat. E-commerce features. Product recommendations, cart abandonment recovery, and direct integrations for Shopify and BigCommerce. Human handoff and shared inbox. AI Agents route to human agents inside the Text.com inbox, with full conversation history and customer context preserved. ChatBot.com connects to LiveChat, HelpDesk.com, Shopify, BigCommerce, WordPress, Webflow, Squarespace, Wix, Slack, Facebook Messenger, and Zapier through one-click integrations, an open API, and webhooks. Reported customer outcomes include over $1.5M generated in eight months from a single deployment, and 20% communication time saved across 13 domains with more than 800,000 monthly visitors. Sales through the AI Agent report average order values of $430 and roughly $11,000 per month in additional revenue. Pricing starts at $19 per user per month, with a 14-day free trial and no credit card required.

**Average Rating:** 4.5/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate ChatBot?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 8.9/10 (Category avg: 8.8/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ChatBot?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®
- **Ownership:** WSE: TXT

#### Who Uses This Product?

- **Company Size:** 50% Small, 35% Medium

#### What Do G2 Reviewers Say About ChatBot?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of chatbot integration** , enhancing agent workflow and enabling efficient handling of tasks.
- Users appreciate the **helpfulness** of the ChatBot, effectively managing tasks and enhancing agent productivity with clear support.
- Users appreciate the **24/7 support** of ChatBot, ensuring assistance is always available for any inquiries.
- Users value the **accessibility of features** in ChatBot, enhancing usability and providing excellent support and follow-up.
- Users love the **easy AI integration** in ChatBot, allowing quick access to powerful features with just an emoji.

##### Cons

- Users express concern about the **need to use multiple AIs** , complicating their interactions with the ChatBot.
- Users find the chatbot **expensive** given its limited capabilities compared to more advanced alternatives available.
- Users find the **inaccuracy of the search feature** frustrating, as it relies solely on keywords and lacks precision.
- Users face **integration issues** with ChatBot, limiting its capabilities and configuration for enhanced user experience.
- Users find a **steep learning curve** with ChatBot, requiring manual configuration and lacking advanced AI support.

#### What Are Recent G2 Reviews of ChatBot?

**["My experience with Chatbot from Text"](https://www.g2.com/survey_responses/chatbot-review-12216586)**

**Rating:** 5.0/5.0 stars

_— Monika K._

[Read full review](https://www.g2.com/survey_responses/chatbot-review-12216586)

**["Effortless Customer Query Handling with a Simple Flow-Based Setup"](https://www.g2.com/survey_responses/chatbot-review-13061431)**

**Rating:** 5.0/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/chatbot-review-13061431)

### [Amio](https://www.g2.com/products/amio/reviews)

Amio is an AI conversational platform leading the industry of customer service automation. An easy-to-use and extremely efficient solution helps your customer support team by responding to over 80 % of questions. The customer experience team benefits from 24/7 real-time support across multiple channels. And finally, the sales and marketing departments see an increase in pre-sales engagement with proactive outreach. If you have any questions about us and our solution or want to try our free trial visit our website and contact us!

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Amio?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.8/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Amio?

- **Seller:** [Amio](https://www.g2.com/sellers/amio)
- **Year Founded:** 2017
- **HQ Location:** Prague, Czech Republic
- **Twitter:** @amio\_io  
44 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0d48aedefe29f13a27cf58ab14a7e498ef806c58d0a795d6f8e639dd26dbfbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famio.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 61% Medium, 35% Small

#### What Are Recent G2 Reviews of Amio?

**["AI Fundraising"](https://www.g2.com/survey_responses/amio-review-10035689)**

**Rating:** 5.0/5.0 stars

_— Martin B._

[Read full review](https://www.g2.com/survey_responses/amio-review-10035689)

**["User-Friendly and Chatbot Designer"](https://www.g2.com/survey_responses/amio-review-9578871)**

**Rating:** 5.0/5.0 stars

_— Ludvík ._

[Read full review](https://www.g2.com/survey_responses/amio-review-9578871)

### [Omnichat](https://www.g2.com/products/omnichat/reviews)

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.

**Average Rating:** 4.5/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Omnichat?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Control:** 9.0/10 (Category avg: 8.8/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Omnichat?

- **Seller:** [Omnichat](https://www.g2.com/sellers/omnichat)
- **Year Founded:** 2017
- **HQ Location:** Hong Kong
- **LinkedIn® Page:** [hk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8549134558a05f9e5df0bab258814db9dcbec22ff63366ea49a95598a30b6c57&secure%5Burl%5D=https%3A%2F%2Fhk.linkedin.com%2Fcompany%2Fomnichat-easychat&secure%5Burl_type%5D=linkedin_company_website)  
151 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 50% Small, 46% Medium

#### What Do G2 Reviewers Say About Omnichat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralization** of Omnichat for effectively managing multiple platforms in one convenient location.
- Users love the **ease of use** of Omnichat, simplifying multi-platform management in one convenient location.
- Users appreciate the **multi-platform integration** of Omnichat, enabling seamless management in one convenient location.
- Users appreciate the **management efficiency** of Omnichat, simplifying multi-platform interactions in one convenient location.

##### Cons

- Users find the lack of a **remember me function** on Omnichat's login inconvenient and bothersome.
- Users experience issues with the **lack of a "remember me" function** , which complicates the login process.
- Users miss the **missing features** like a 'remember me' function for easier login to Omnichat.

#### What Are Recent G2 Reviews of Omnichat?

**[""The CSM has been truly exceptional—quick to respond, incredibly helpful"](https://www.g2.com/survey_responses/omnichat-review-10376436)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/omnichat-review-10376436)

**["Great solution for online commerce pain-points"](https://www.g2.com/survey_responses/omnichat-review-9550969)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/omnichat-review-9550969)

### [BIK](https://www.g2.com/products/bik/reviews)

BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless!

**Average Rating:** 4.5/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate BIK?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BIK?

- **Seller:** [BIK](https://www.g2.com/sellers/bik)
- **Year Founded:** 2019
- **HQ Location:** Palo Alto
- **Twitter:** @Bikglobal  
46 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa06fb5f4ffd7b107207c482ae11b02308a95c36d6929d5e7d307f1ef9c91a8a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbikglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods, Cosmetics
- **Company Size:** 62% Small, 30% Medium

#### What Do G2 Reviewers Say About BIK?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **superb customer support** of BIK, highlighting its fast response and helpful onboarding process.
- Users find BIK's platform exceptionally **easy to use** , enhancing their experience with seamless integration and support.
- Users value the **ease of use and excellent features** of BIK, enhancing customer analysis and support.
- Users value the **proactive support** and integration capabilities of BIK, making daily operations seamless and efficient.
- Users value the **easy integrations** of BIK, enhancing support and simplifying their workflow across multiple platforms.

##### Cons

- Users note the **missing features** like label-based segmentation hinder functionality and expect improvement in the chatbot experience.
- Users report **software bugs** causing lags, notification issues, and poor performance with large data uploads in BIK.
- Users note that BIK is **expensive** , but some believe it delivers value through its results-oriented features.
- Users find the **campaign management tedious** , struggling with data tracking and reporting due to UI limitations.
- Users suggest improvements for the **dashboard design** , seeking a more user-friendly interface and better UI.

#### What Are Recent G2 Reviews of BIK?

**["Great Brand Support"](https://www.g2.com/survey_responses/bik-review-11454398)**

**Rating:** 4.0/5.0 stars

_— Priya D._

[Read full review](https://www.g2.com/survey_responses/bik-review-11454398)

**["User-Friendly and Integrated But Needs Mobile Optimization"](https://www.g2.com/survey_responses/bik-review-11657055)**

**Rating:** 4.5/5.0 stars

_— Vidhi D._

[Read full review](https://www.g2.com/survey_responses/bik-review-11657055)

### [Gallabox](https://www.g2.com/products/gallabox/reviews)

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

**Average Rating:** 4.6/5.0

**Total Reviews:** 164

#### How Do G2 Users Rate Gallabox?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 8.5/10 (Category avg: 8.8/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Gallabox?

- **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap)
- **Company Website:** gallabox.com
- **Year Founded:** 2020
- **HQ Location:** Chennai, IN
- **Twitter:** @gallabox  
147 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6ec7be6c60ea5bd83d2b06f60d6f001099dddcd8f2f383aeeb3957ee146b1aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgallabox%2F&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Apparel & Fashion
- **Company Size:** 73% Small, 21% Medium

#### What Do G2 Reviewers Say About Gallabox?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective.
- Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively.
- Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication.
- Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications.
- Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication.

##### Cons

- Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management.
- Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization.
- Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs.
- Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup.
- Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting.

#### What Are Recent G2 Reviews of Gallabox?

**["Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient"](https://www.g2.com/survey_responses/gallabox-review-12510483)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483)

**["Gallabox is working great for us"](https://www.g2.com/survey_responses/gallabox-review-11460896)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896)

### [BotPenguin](https://www.g2.com/products/botpenguin/reviews)

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin also enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate.

**Average Rating:** 4.4/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate BotPenguin?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 7.9/10 (Category avg: 8.5/10)
- **Collection of information:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BotPenguin?

- **Seller:** [BotPenguin](https://www.g2.com/sellers/botpenguin)
- **Year Founded:** 2017
- **HQ Location:** Chicago, Illinois
- **Twitter:** @imbotpenguin  
396 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ebfc9208014e5377352b20aa8e20608eefe9587930eb2c9ca59b220d37d4762&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotpenguin%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 62% Small, 28% Medium

#### What Do G2 Reviewers Say About BotPenguin?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of BotPenguin, enjoying its straightforward setup and user-friendly interface.
- Users commend the **responsive customer support** of BotPenguin, consistently resolving issues and enhancing the user experience.
- Users find the **easy setup** of BotPenguin essential for a smooth transition and efficient onboarding for their teams.
- Users find BotPenguin **extremely helpful** for managing inquiries, with efficient lead follow-up and responsive support.
- Users value the **seamless integrations** with various platforms like CRM, WhatsApp, and Facebook Messenger for effective communication.

##### Cons

- Users are frustrated by the lack of option to **switch off bot chats** , leading to wasted chat credits and poor support.
- Users struggle with **integration issues** due to unclear error messages from BotPenguin, hindering problem resolution.
- Users encounter a **lack of detail** in error messages, making it difficult to resolve Facebook integration issues effectively.
- Users find the **lack of insightful error messages** frustrating, hindering their ability to troubleshoot Facebook integration issues.
- Users find the **learning curve challenging** initially, but it becomes manageable as they gain familiarity with the features.

#### What Are Recent G2 Reviews of BotPenguin?

**["All-in-One No-Code AI Chatbot for Omnichannel Automation and Lead Generation"](https://www.g2.com/survey_responses/botpenguin-review-12503756)**

**Rating:** 5.0/5.0 stars

_— Rahul G._

[Read full review](https://www.g2.com/survey_responses/botpenguin-review-12503756)

**["Fast Support, Multi-Channel Messaging, and Solid AI Integration at a Great Price"](https://www.g2.com/survey_responses/botpenguin-review-13133419)**

**Rating:** 4.5/5.0 stars

_— hans w._

[Read full review](https://www.g2.com/survey_responses/botpenguin-review-13133419)

#### What Are G2 Users Discussing About BotPenguin?

- [What is BotPenguin used for?](https://www.g2.com/discussions/what-is-botpenguin-used-for) - 1 comment

### [LivePerson](https://www.g2.com/products/liveperson/reviews)

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

**Average Rating:** 4.3/5.0

**Total Reviews:** 185

#### How Do G2 Users Rate LivePerson?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.2/10)
- **Control:** 8.6/10 (Category avg: 8.8/10)
- **Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind LivePerson?

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Company Website:** www.liveperson.com
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson  
10,758 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,190 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Internet, Retail
- **Company Size:** 43% Medium, 33% Large

#### What Do G2 Reviewers Say About LivePerson?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options.
- Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management.
- Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels.
- Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly.
- Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences.

##### Cons

- Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist.
- Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience.
- Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates.
- Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation.
- Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations.

#### What Are Recent G2 Reviews of LivePerson?

**["LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"](https://www.g2.com/survey_responses/liveperson-review-12275314)**

**Rating:** 4.5/5.0 stars

_— Felice C._

[Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314)

**["Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"](https://www.g2.com/survey_responses/liveperson-review-12211374)**

**Rating:** 4.0/5.0 stars

_— Nataporn C._

[Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374)

### [Enterprise Bot](https://www.g2.com/products/enterprise-bot/reviews)

Our AI bots are enabled with pre-built integrations, contextual understanding, and smart escalation to live agents on the basis of sentiment analysis. From smart ticket triage of customer requests, to re-routing and request fulfillment, our conversational AI streamlines end-to-end customer service operations for enterprises. Personalized Responses to Customers in Real-Time & 24/7: Provide consistent personalized responses to your customers around your offerings and show up product recommendations based on individual customer preferences. Improves Agent Productivity and Quality of Service: Reduce the time agents spend on manually looking for information. AI-powered bots source and suggest best answers based on historical data and actionable insights to improve service quality and boost agent productivity. Optimizes Cost-Efficiency: Cut down customer service costs up to 30% by speeding up issue resolution, offloading redundant tasks from agents and auto-responding 80% of routine queries.

**Average Rating:** 4.7/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Enterprise Bot?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.9/10 (Category avg: 8.8/10)
- **Analytics:** 9.4/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Enterprise Bot?

- **Seller:** [Enterprise Bot](https://www.g2.com/sellers/enterprise-bot)
- **Year Founded:** 2016
- **HQ Location:** Zug, CH
- **Twitter:** @enterprisebot  
322 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b2d11fa9c659b771599404d14a042cc8d2b3b41d1c51db92139311d89132e98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13210979&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 46% Large, 23% Medium

#### What Are Recent G2 Reviews of Enterprise Bot?

**["Enterprise Bot is a Boon to customer Support."](https://www.g2.com/survey_responses/enterprise-bot-review-8588328)**

**Rating:** 5.0/5.0 stars

_— Priyanka R._

[Read full review](https://www.g2.com/survey_responses/enterprise-bot-review-8588328)

**["Best for Chat Bot Voice Bot and Email Bot"](https://www.g2.com/survey_responses/enterprise-bot-review-8372602)**

**Rating:** 4.0/5.0 stars

_— Lalit Bandu C._

[Read full review](https://www.g2.com/survey_responses/enterprise-bot-review-8372602)

#### What Are G2 Users Discussing About Enterprise Bot?

- [What is Enterprise Bot used for?](https://www.g2.com/discussions/what-is-enterprise-bot-used-for)

### [WotNot](https://www.g2.com/products/wotnot/reviews)

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

**Average Rating:** 4.6/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate WotNot?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 9.1/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind WotNot?

- **Seller:** [WotNot](https://www.g2.com/sellers/wotnot)
- **Year Founded:** 2018
- **HQ Location:** Ahmedabad, Gujarat
- **Twitter:** @wotnot  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6046b603fa7e9a8a2f715db416b2b5b0ff858a94e906c65457f97dd0ccd59e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14537921%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 65% Small, 29% Medium

#### What Do G2 Reviewers Say About WotNot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find WotNot's platform incredibly **easy to use** , appreciating its intuitive interface and seamless integration capabilities.
- Users commend WotNot's **exceptional customer support** , noting its quick responses and helpful assistance during chatbot deployment.
- Users find WotNot's **helpful customer support** invaluable, making chatbot creation and integration a smooth experience.
- Users praise WotNot for its **seamless integrations** , enhancing chatbot functionality and improving user experience throughout.
- Users highlight the **ease of use and rapid deployment** of WotNot, appreciating its intuitive interface and excellent support.

##### Cons

- Users face **integration issues** with WotNot, making it challenging to connect with other platforms effectively.
- Users find the **lack of integrations** frustrating, wishing for more compatibility with various tools and platforms.
- Users often mention **limited features** of WotNot, pointing out the need for more robust functionalities and integrations.
- Users face challenges due to **missing features** like inadequate integrations and the need for better customization options.
- Users face **chatbot issues** such as errors, limited backend access, and slow feature maturation impacting their experience.

#### What Are Recent G2 Reviews of WotNot?

**["AI Chatbots and Automations driving Real Operational Impact"](https://www.g2.com/survey_responses/wotnot-review-12381704)**

**Rating:** 4.5/5.0 stars

_— Ojas K._

[Read full review](https://www.g2.com/survey_responses/wotnot-review-12381704)

**["WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder"](https://www.g2.com/survey_responses/wotnot-review-12323412)**

**Rating:** 4.0/5.0 stars

_— Zaid B._

[Read full review](https://www.g2.com/survey_responses/wotnot-review-12323412)

#### What Are G2 Users Discussing About WotNot?

- [What is drift chatbot?](https://www.g2.com/discussions/what-is-drift-chatbot)
- [What are chatbots used for?](https://www.g2.com/discussions/wotnot-what-are-chatbots-used-for)
- [What is WotNot?](https://www.g2.com/discussions/what-is-wotnot)
- [Is WotNot free?](https://www.g2.com/discussions/is-wotnot-free) - 1 comment

### [Futr](https://www.g2.com/products/futr/reviews)

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

**Average Rating:** 4.7/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Futr?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 9.3/10 (Category avg: 8.8/10)
- **Analytics:** 8.9/10 (Category avg: 8.5/10)
- **Collection of information:** 9.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Futr?

- **Seller:** [Futr](https://www.g2.com/sellers/futr)
- **Year Founded:** 2017
- **HQ Location:** London, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86930ae774800773804262dd4e67cd6341e4962f3fecce38d7554781683ac749&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffutrcorp%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Medium, 38% Small

#### What Are Recent G2 Reviews of Futr?

**["Easy to use, Customer Friendly"](https://www.g2.com/survey_responses/futr-review-8340246)**

**Rating:** 5.0/5.0 stars

_— Laura O._

[Read full review](https://www.g2.com/survey_responses/futr-review-8340246)

**["Brilliant tool, user friendly and great service!"](https://www.g2.com/survey_responses/futr-review-8418479)**

**Rating:** 5.0/5.0 stars

_— Rosie O._

[Read full review](https://www.g2.com/survey_responses/futr-review-8418479)

### [ViaSay](https://www.g2.com/products/viasay/reviews)

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

**Average Rating:** 4.6/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate ViaSay?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 8.1/10 (Category avg: 8.8/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ViaSay?

- **Seller:** [ViaSay](https://www.g2.com/sellers/viasay)
- **Year Founded:** 2016
- **HQ Location:** Paris, Île-de-France
- **Twitter:** @Mindsay\_ai  
1,437 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac267c5756aacf1c92985b758e58579ed1de3e6fdd8389952cd48906e70779ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10657010%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism
- **Company Size:** 50% Medium, 34% Large

#### What Do G2 Reviewers Say About ViaSay?

_AI-generated summary from verified user reviews_

##### Pros

- Users greatly value the **responsive customer support** from ViaSay, enhancing their experience with helpful guidance and proactive assistance.
- Users find ViaSay to be **straightforward and easy to use** , appreciating the seamless experience it provides.
- Users appreciate the **efficiency** of ViaSay, benefiting from its simple interface and exceptional support system.
- Users value the **exceptional support** from Laiye, highlighting the proactive assistance and training offered by their account manager.
- Users value the **exceptional support** from Laiye, which enhances their overall experience and ease of use.

##### Cons

- Users note the **limitations in AI capabilities** , though support from account managers aids in overcoming challenges.
- Users find it challenging to create flows in ViaSay due to needing **assistance with flow management** despite recent improvements.
- Users note a **learning curve** in mastering ViaSay's flow builder, but improvements have made it more user-friendly.
- Users find a need for **team dependency** when altering use cases in the advanced flow builder, despite recent improvements.

#### What Are Recent G2 Reviews of ViaSay?

**["Working with Laiye is a true pleasure"](https://www.g2.com/survey_responses/viasay-review-7897968)**

**Rating:** 4.5/5.0 stars

_— Elien D._

[Read full review](https://www.g2.com/survey_responses/viasay-review-7897968)

**["Excellent BOT to improve our customer service"](https://www.g2.com/survey_responses/viasay-review-5190384)**

**Rating:** 5.0/5.0 stars

_— María Dolores L._

[Read full review](https://www.g2.com/survey_responses/viasay-review-5190384)

#### What Are G2 Users Discussing About ViaSay?

- [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for)

### [Cliengo](https://www.g2.com/products/cliengo/reviews)

Cliengo is an omnichannel platform that automatically converts website visitors into leads, 24/7. Trusted by over 3,000 companies across industries like Healthcare, Education, Real Estate, and Tourism, Cliengo centralizes every customer touchpoint into a single, intelligent inbox. What does Cliengo do? Cliengo combines AI-powered chatbots, live chat, a built-in CRM, and a Copilot assistant so that sales teams can capture, qualify, and manage opportunities without manual effort. The platform learns from your FAQs and website content to deliver automatic, on-brand responses — no coding required. Supported Channels: - Website (chat widget) - WhatsApp - Vacebook Messenger - Instagram Key Features: - 24/7 AI Chatbot — Automatically responds, qualifies, and routes leads across all channels. - Unified Inbox — Centralizes all messages in one place; no more switching between tabs. - Built-in CRM — Manage contacts, track sales cycle stages, rate leads, and auto-assign them to agents. - Cliengo Copilot — Conversation summaries, objection detection, response time metrics, and business opportunity alerts. - Live Chat with smart handoff — Agents can jump into bot conversations in real time when they spot a sales opportunity. - 1,300+ Integrations — Connect via Webhook, API, and Zapier with tools like Salesforce, Google Ads, Mailchimp, and more. - Reports & Dashboards — Campaign metrics integrated with Google Ads, Analytics, and Data Studio. - Multi-language — Available in multiple languages to serve diverse markets. Who is Cliengo for? Best suited for mid-size to large companies handling high volumes of inquiries (1,000+ per month) that need efficient omnichannel support, full lead and campaign traceability, and a way to scale their commercial team's output without adding operational overhead. Awards & Recognition: - Great Place to Work® Argentina (2021, 2022, 2023) - Facebook for Startups: Commerce Program (2020) - Google for Startups LATAM (2020) - 6th Most Innovative Company in Argentina (2019)

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Cliengo?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Analytics:** 5.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Cliengo?

- **Seller:** [Cliengo](https://www.g2.com/sellers/cliengo)
- **Year Founded:** 2017
- **HQ Location:** Ciudad Autónoma de Buenos Aires
- **Twitter:** @cliengo  
886 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=31525df6b11bfd82f50c6756d4078931410cbd6008cecfd50ca60ad1f57b528e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16153694%2F&secure%5Burl_type%5D=linkedin_company_website)  
56 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 42% Medium

#### What Are Recent G2 Reviews of Cliengo?

**["Customizable Chatbot Integration"](https://www.g2.com/survey_responses/cliengo-review-8160233)**

**Rating:** 4.5/5.0 stars

_— MP D._

[Read full review](https://www.g2.com/survey_responses/cliengo-review-8160233)

**["Automate all your procedures with Cliengo"](https://www.g2.com/survey_responses/cliengo-review-3769451)**

**Rating:** 4.5/5.0 stars

_— Joshua J._

[Read full review](https://www.g2.com/survey_responses/cliengo-review-3769451)

#### What Are G2 Users Discussing About Cliengo?

- [What is Cliengo used for?](https://www.g2.com/discussions/what-is-cliengo-used-for)

### [My AskAI](https://www.g2.com/products/my-askai/reviews)

My AskAI is the most affordable AI customer service agent, integrated into your existing help desk (Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias) and available 24/7 to give instant answers to your customers. Set up in minutes, without the need for developers and trained on your help center, knowledge base, website and live customer data, the AI agent ensures your customers always have an answer to their questions. If it can't answer it will pass them over to your (human) team, giving the best of both worlds and increasing customer satisfaction and retention. • \>5x cheaper than native AI solutions, at $0.10 per ticket, but with comparable (often better) answer quality and performance. • Improve your AI agent's performance over time through automatic self-learning. • Fully customize and control your AI agent's brand and tone of voice with configurable guidance that also lets you set up custom scenarios for handovers. • Set up AI tasks to allow your AI agent to autonomously perform complex actions like refunds, KYC, seat management, address changes and more. • Use the AI agent internally, without responding directly to customers, with AI-generated internal/private notes or via our copilot extension. On average 75% of conversations are resolved directly by our AI agents across a range of hundreds of eCommerce, SaaS and marketplace platforms and businesses, saving thousands of hours of support time that can be better spent providing service in the more complex cases. Reduce your support requests, overnight, with My AskAI.

**Average Rating:** 4.5/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate My AskAI?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Control:** 8.5/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind My AskAI?

- **Seller:** [My AskAI](https://www.g2.com/sellers/my-askai)
- **Year Founded:** 2022
- **HQ Location:** London, UK
- **Twitter:** @usemyaskai  
515 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5b4ef0c22fde1a2580f9fa4606abe3a1846fff7d583e882c7c9abc4a354e00f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyaskai%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 45% Medium, 45% Small

#### What Do G2 Reviewers Say About My AskAI?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of onboarding** with My AskAI, enhancing customer support and workflow integration significantly.
- Users find My AskAI to be **very easy to use** , with a simple setup and intuitive integration features.
- Users find **My AskAI incredibly time-saving** , as it quickly builds efficient customer support services with minimal setup.
- Users value the **easy setup** of My AskAI, simplifying integration and ensuring quick, reliable updates.
- Users find the **onboarding process easy and effective** , enhancing knowledge integration and user education significantly.

##### Cons

- Users face **accuracy and responsiveness issues** with My AskAI, particularly with email responses and screenshot interpretations.
- Users face issues with **inaccuracy** , including problems with screenshots and inconsistent responses across different platforms.
- Users find the **learning curve steep** due to complex setups and a lack of clear documentation for beginners.
- Users find the **cost structure confusing** and feel the pricing is not suitable for smaller teams.
- Users find the **expensive branding removal** fee a significant drawback, affecting their overall consideration of the platform.

#### What Are Recent G2 Reviews of My AskAI?

**["We offloaded informational questions from live agents so have more time for other requests."](https://www.g2.com/survey_responses/my-askai-review-12271097)**

**Rating:** 4.5/5.0 stars

_— Caelan B._

[Read full review](https://www.g2.com/survey_responses/my-askai-review-12271097)

**["A good low-cost alternative to Zendesk's native AI"](https://www.g2.com/survey_responses/my-askai-review-11486310)**

**Rating:** 4.0/5.0 stars

_— Alec H._

[Read full review](https://www.g2.com/survey_responses/my-askai-review-11486310)

### [OMQ Chatbot | ChatGPT/GPT-4 Beta-Version](https://www.g2.com/products/omq-chatbot-chatgpt-gpt-4-beta-version/reviews)

NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Chatbot automates the answering of customer inquiries in chats or Instant Messaging platforms such as WhatsApp, Facebook, Telegram, among other. OMQ Artificial Intelligence learns independently and distributes the knowledge, so that all products can reach for the same information. OMQ Chatbot answers to the customer requests with the information in the knowledge base, automatically and precisely without an agent. It follows the natural flow of the conversation by answering in chat bubble and giving interactive answers. Only when the chatbot reaches its limits, it will connect customers to an employee, who can handle more complicated or unique cases.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 8.5/10 (Category avg: 8.8/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

- **Seller:** [OMQ](https://www.g2.com/sellers/omq)
- **Year Founded:** 2010
- **HQ Location:** Berlin
- **Twitter:** @OMQ\_AI  
368 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac3e9b45a69642717bb37eaa19951d9f663bbc1fe6b1980b2a6014b534abaa13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomq&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 72% Small, 17% Large

#### What Do G2 Reviewers Say About OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **helpful support** of OMQ Chatbot, significantly enhancing their conversation rates and business efficiency.
- Users commend the **responsive customer support** of OMQ Chatbot, significantly enhancing conversation rates and business efficiency.
- Users value the **time-saving capabilities** of OMQ Chatbot, enhancing productivity with quick and accurate support responses.
- Users value the **customizability** of the OMQ Chatbot, seamlessly integrating with multiple platforms and languages for diverse needs.
- Users appreciate the **efficiency** of OMQ Chatbot, with rapid responses and reduced workload enhancing productivity and satisfaction.

##### Cons

- Users report a tendency for the chatbot to experience **slow loading** , causing frustration during extended use.
- Users note a **limitation in real-time information** retrieval, affecting responses for niche queries beyond the knowledge cutoff.
- Users find the **cost** to be high, which can be a drawback for long-term usage of the OMQ Chatbot.
- Users find the chatbot **costly** and occasionally experience lag after prolonged use, affecting overall satisfaction.
- Users feel the chatbot has **performance issues** , often requiring specific questions for faster and relevant responses.

#### What Are Recent G2 Reviews of OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

**["CHATGPT BETA REVIEW"](https://www.g2.com/survey_responses/omq-chatbot-chatgpt-gpt-4-beta-version-review-10898250)**

**Rating:** 4.0/5.0 stars

_— Siddharth Y._

[Read full review](https://www.g2.com/survey_responses/omq-chatbot-chatgpt-gpt-4-beta-version-review-10898250)

**["My experience with OMQ Chatbot | Chatgpt-4 Beta -Version"](https://www.g2.com/survey_responses/omq-chatbot-chatgpt-gpt-4-beta-version-review-10895855)**

**Rating:** 4.5/5.0 stars

_— Aayushi V._

[Read full review](https://www.g2.com/survey_responses/omq-chatbot-chatgpt-gpt-4-beta-version-review-10895855)

#### What Are G2 Users Discussing About OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

- [What is OMQ Chatbot used for?](https://www.g2.com/discussions/what-is-omq-chatbot-used-for)

- [‹ Prev‹ Prev](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=6#product-list)
- [1](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score#product-list)
- [2](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=2#product-list)
- [3](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=3#product-list)
- [4](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=4#product-list)
- [5](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=5#product-list)
- [6](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=6#product-list)
- 7
- [8](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=8#product-list)
- [9](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=9#product-list)
- [10](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=10#product-list)
- [11](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=11#product-list)
- …
- [50](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=50#product-list)
- [51](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=51#product-list)
- [Next ›Next ›](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=8#product-list)

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- [Bot Platforms](/categories/bot-platforms)

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[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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