# Best Chatbots Software - Page 4 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,400+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### Gemini Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-05T01%3A02%3A02Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3Ddac3e87e-c8db-4e6f-90d5-69a506d28d08%257C8ffbf45d-5442-4beb-975b-58cedc5b12ca%26page%3D4&secure%5Btoken%5D=ceb4ff55aeab44d1043c40fdee555c2cf6889ace0b3f1d2758fa0578525a4698&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 332 #### How Do G2 Users Rate Kapture CX? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.8/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Kapture CX? - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX 142 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website) 629 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Medium, 29% Small #### What Do G2 Reviewers Say About Kapture CX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. ##### Cons - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **["A smart CX platform that drives better customer-centric decisions."](https://www.g2.com/survey_responses/kapture-cx-review-13174286)** **Rating:** 4.5/5.0 stars _— Daniel E._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13174286) **["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)** **Rating:** 4.5/5.0 stars _— Subhash M._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578) #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### [Landbot](https://www.g2.com/products/landbot/reviews) Landbot is a no-code AI Agent builder that lets revenue teams (Demand Gen, Growth, Marketing Ops, RevOps) build AI-enhanced, multi-channel lead workflows without engineering, so they capture more qualified leads faster and with less operational friction. Our visual, no-code builder combines predictable linear flows, native AI blocks, and an integrated AI Copilot that guides users through building, testing, and optimizing chatbots and agents while teaching best practices and discovering new features. At its core, Landbot pairs two complementary approaches: a visual, linear flow builder for predictable user journeys, and native AI steps for flexible, natural language interactions. That hybrid model solves a common trade-off: linear flows provide business control and deterministic routing for conversions and handoffs, while AI steps let you handle open-ended user intent, reduce friction, and increase engagement — all while keeping the conversation within a tested workflow. The best of both worlds combined into one powerful, no-code visual builder to keep full control of your flows. With multi-channel delivery (web, WhatsApp) and bi-directional CRM & automation connectors, Landbot shortens time-to-market, improves conversion, and makes scaling campaigns practical for marketing and sales teams. Landbot integrates bi-directionally with CRMs (HubSpot, Salesforce,...) and automation stacks (n8n, Zapier, Make...), so it sits naturally alongside marketing automation and sales platforms rather than replacing them. The result: visually on-brand agents, fewer abandoned forms, higher lead quality, faster launches, and more confident teams. If you want conversational experiences that are fast to build, easy to govern, on-brand, and optimized for conversion, Landbot is designed for you. **Average Rating:** 4.7/5.0 **Total Reviews:** 306 #### How Do G2 Users Rate Landbot? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.8/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Landbot? - **Seller:** [Landbot.io](https://www.g2.com/sellers/landbot-io) - **Company Website:** landbot.io - **Year Founded:** 2017 - **HQ Location:** Barcelona, ES - **Twitter:** @landbot\_io 2,166 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fea191b46c7af8e15040cad9dc1cdcf016571ebb7e76a57f30f82624c68b000d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11248746%2F&secure%5Burl_type%5D=linkedin_company_website) 62 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 75% Small, 20% Medium #### What Do G2 Reviewers Say About Landbot? _AI-generated summary from verified user reviews_ ##### Pros - Users find Landbot's **ease of use** exceptional, making bot creation accessible and enjoyable for everyone. - Users love the **super easy and user-friendly** interface of Landbot, making bot creation accessible for everyone. - Users love the **intuitive interface** of Landbot, making bot creation simple and accessible for everyone. - Users love the **easy setup** of Landbot, enabling quick and intuitive chatbot creation without prior experience. - Users love the **interactive and customizable design** of Landbot, enhancing engagement and usability for all users. ##### Cons - Users are frustrated with **missing features** , particularly the lack of mobile app support and limited language options. - Users find **limited features** frustrating, particularly for advanced logic and dynamic content without coding skills. - Users find Landbot to be **expensive** , especially for simple surveys where advanced features may be unnecessary. - Users find the **layout issues** in Landbot to be frustrating, especially when editing feature-heavy bots. - Users suggest improvements to the **chat functionality** , citing layout issues and a need for better mobile experience. #### What Are Recent G2 Reviews of Landbot? **["Smooth, fun, and surprisingly easy for a first-time chatbot creator."](https://www.g2.com/survey_responses/landbot-review-12084938)** **Rating:** 5.0/5.0 stars _— Reneta P._ [Read full review](https://www.g2.com/survey_responses/landbot-review-12084938) **["Intuitive for Beginners, Needs More Advanced Features"](https://www.g2.com/survey_responses/landbot-review-12728958)** **Rating:** 4.0/5.0 stars _— Rishabh J._ [Read full review](https://www.g2.com/survey_responses/landbot-review-12728958) #### What Are G2 Users Discussing About Landbot? - [What is Landbot used for?](https://www.g2.com/discussions/what-is-landbot-used-for) - [What does Landbot do?](https://www.g2.com/discussions/what-does-landbot-do) - [How do you make a chatbot on WhatsApp?](https://www.g2.com/discussions/how-do-you-make-a-chatbot-on-whatsapp) - [How do you use a Landbot?](https://www.g2.com/discussions/how-do-you-use-a-landbot) - 1 comment - [What is a Landbot?](https://www.g2.com/discussions/what-is-a-landbot) - 1 comment ### [Sense](https://www.g2.com/products/sense-sense/reviews) Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent. **Average Rating:** 4.5/5.0 **Total Reviews:** 557 #### How Do G2 Users Rate Sense? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.8/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sense? - **Seller:** [Sense](https://www.g2.com/sellers/sense) - **Company Website:** www.sensehq.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **Twitter:** @Sense\_HQ 967 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54bc722f8dea08bfd682bcbc62e4bc7c3d7b07e5a480c7894791714fddc55da6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10695065%2F&secure%5Burl_type%5D=linkedin_company_website) 480 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Recruiter, Branch Manager - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 55% Medium, 32% Small #### What Do G2 Reviewers Say About Sense? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Sense, making communication simple and efficient without complex setup requirements. - Users highlight the **automation features** of Sense, significantly enhancing communication efficiency and productivity. - Users appreciate the **easy integrations** of Sense, enhancing communication and engagement throughout the recruitment process. - Users value the **efficient communication** tools in Sense, enhancing outreach and improving candidate engagement effortlessly. - Users appreciate the **easy integrations** of Sense, enhancing candidate engagement and streamlining communication effortlessly. ##### Cons - Users experience **messaging issues** with Sense, facing glitches and lag that hinder effective communication. - Users experience occasional **glitches** , including slow loading and syncing issues, which can disrupt their workflow. - Users experience **slow loading** times with Sense, resulting in frustrating delays during large campaigns and messaging tasks. - Users experience **slow performance** with Sense, noting lag and delays that hinder efficient campaign management. - Users experience **slow processing** with Sense, particularly during bulk operations, leading to frustrating delays and inefficiencies. #### What Are Recent G2 Reviews of Sense? **["Streamlines Communication and Boosts Productivity Effortlessly"](https://www.g2.com/survey_responses/sense-review-12164414)** **Rating:** 5.0/5.0 stars _— Amit S._ [Read full review](https://www.g2.com/survey_responses/sense-review-12164414) **["Immensely powerful product"](https://www.g2.com/survey_responses/sense-review-5407661)** **Rating:** 4.0/5.0 stars _— Taylor W._ [Read full review](https://www.g2.com/survey_responses/sense-review-5407661) #### What Are G2 Users Discussing About Sense? - [Is Qlik Sense is a software?](https://www.g2.com/discussions/is-qlik-sense-is-a-software) - [What are the main features of QlikView?](https://www.g2.com/discussions/what-are-the-main-features-of-qlikview) - [What is Qlik Sense software used for?](https://www.g2.com/discussions/what-is-qlik-sense-software-used-for) - 5 comments - [What are the features of Qlik Sense?](https://www.g2.com/discussions/what-are-the-features-of-qlik-sense) ### [Leadoo](https://www.g2.com/products/leadoo/reviews) Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates **Average Rating:** 4.7/5.0 **Total Reviews:** 113 #### How Do G2 Users Rate Leadoo? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.8/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Leadoo? - **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies) - **Year Founded:** 2018 - **HQ Location:** Helsinki, FI - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4186e264be2f09c31da225212615028ccb5f22e750542802e31062c881e58bae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleadoomt&secure%5Burl_type%5D=linkedin_company_website) 79 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 53% Small, 37% Medium #### What Do G2 Reviewers Say About Leadoo? _AI-generated summary from verified user reviews_ ##### Pros - Users value Leadoo’s **engaged support and effective lead generation features** , enhancing website interactivity and visitor insights. - Users find Leadoo **incredibly helpful** for enhancing customer engagement and improving responsiveness beyond business hours. - Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness to needs. - Users love the **easy-to-use interface** of Leadoo, making implementation and learning straightforward and enjoyable. - Users highlight the **impressive lead generation capabilities** of Leadoo, significantly increasing site engagement and conversion rates. ##### Cons - Users find the **dashboard issues** can hinder navigation and integration, making the experience less intuitive. - Users find the **difficult navigation** in Leadoo frustrating, especially when not using the dashboard regularly. - Users report **integration issues** with Leadoo, noting difficulties with website compatibility and lead routing settings. - Users note a **lack of integration** with various platforms, hindering a seamless experience with Leadoo. - Users find the **learning curve challenging** , requiring time investment, but acknowledge the ease of understanding overall. #### What Are Recent G2 Reviews of Leadoo? **["Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"](https://www.g2.com/survey_responses/leadoo-review-12375456)** **Rating:** 5.0/5.0 stars _— Larissa L._ [Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456) **["Efficient Lead Collection with Customizable Ease"](https://www.g2.com/survey_responses/leadoo-review-12562525)** **Rating:** 4.5/5.0 stars _— Niko P._ [Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525) #### What Are G2 Users Discussing About Leadoo? - [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment ### [LimeChat](https://www.g2.com/products/limechat/reviews) LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics **Average Rating:** 4.6/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate LimeChat? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.8/10) - **Analytics:** 7.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind LimeChat? - **Seller:** [Limechat](https://www.g2.com/sellers/limechat) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @LimeChatAI 310 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cdfd1c059d8eb731e710a77637b2b1804a0d1997ed4b9ef08f2fa91c94fc2235&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimechat%2F&secure%5Burl_type%5D=linkedin_company_website) 89 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Health, Wellness and Fitness, Consumer Goods - **Company Size:** 61% Small, 39% Medium #### What Do G2 Reviewers Say About LimeChat? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **excellent customer support** from LimeChat, ensuring smooth onboarding and timely assistance with frequent updates. - Users value LimeChat's **robust bot flow** and effective product finder, enhancing customer experience and driving revenue. - Users appreciate the **effective bot flow** of LimeChat, which significantly enhances customer experience and engagement efficiency. - Users commend the **ease of use** of LimeChat, enjoying its smooth integration and intuitive interface. - Users appreciate the **outstanding customer satisfaction** provided by LimeChat's efficient support and onboarding process. ##### Cons - Users experience **frequent chatbot glitches and WhatsApp issues** , but the support team actively works to resolve them. - Users experience **software bugs** in LimeChat, particularly with mobile applications and limited WooCommerce functionalities. - Users report **glitches in chat functionality** and recommend improvements for user data management and communication methods. - Users report frequent **chat management issues** , including glitches and messaging failures that hinder efficient communication. - Users find the **monthly pricing too high** , even though they acknowledge the features are valuable. #### What Are Recent G2 Reviews of LimeChat? **["This is product is one of the best for integrating a chat bot and marketing template whitelisting."](https://www.g2.com/survey_responses/limechat-review-11135086)** **Rating:** 5.0/5.0 stars _— Marmik S._ [Read full review](https://www.g2.com/survey_responses/limechat-review-11135086) **["An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow"](https://www.g2.com/survey_responses/limechat-review-8505198)** **Rating:** 4.5/5.0 stars _— RENJI R._ [Read full review](https://www.g2.com/survey_responses/limechat-review-8505198) #### What Are G2 Users Discussing About LimeChat? - [What is LimeChat used for?](https://www.g2.com/discussions/what-is-limechat-used-for) ### [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,493 #### How Do G2 Users Rate SOCi? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.8/10) - **Analytics:** 8.4/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind SOCi? - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** www.soci.ai - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 624 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 50% Small, 29% Medium #### What Do G2 Reviewers Say About SOCi? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. ##### Cons - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. #### What Are Recent G2 Reviews of SOCi? **["SOCI streamlines social media management, boosting online presence and accountability"](https://www.g2.com/survey_responses/soci-review-9655437)** **Rating:** 5.0/5.0 stars _— Stephanie O._ [Read full review](https://www.g2.com/survey_responses/soci-review-9655437) **["Soci for Social Activities"](https://www.g2.com/survey_responses/soci-review-12240892)** **Rating:** 5.0/5.0 stars _— Dr Samita C._ [Read full review](https://www.g2.com/survey_responses/soci-review-12240892) ### [Getgabs](https://www.g2.com/products/getgabs/reviews) Getgabs is an end-to-end WhatsApp API solution designed for small and medium sized businesses. Revolutionize sales, marketing & support with the Getgabs' WhatsApp Business APIplatform. With Getgabs' official WhatsApp business API platform you can increase your revenue by 30-50%. Achieve greater reach, higher conversions and more sales for your brand. Key Feature : Broadcast: Send promotions, offers, and back-in-stock alerts while respecting customer permissions. Auto Reply / Chat Bot : Create and set auto replies to customer messages. Shared Team Inbox / Chat Solution : Have multiple team members to drive Live Chat Support on the Same WhatsApp Business Number. Enable Multi-Agent Live Chat for Customer Support. **Average Rating:** 4.9/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Getgabs? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.8/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Getgabs? - **Seller:** [Getgabs llp](https://www.g2.com/sellers/getgabs-llp) - **Year Founded:** 2023 - **HQ Location:** Jaipur, Rajasthan - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebd8cb143052cd04025ac6aeb16c0a903b6821df58cd1a7abbb8809f8add2756&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetgabs%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 93% Small, 5% Medium #### What Do G2 Reviewers Say About Getgabs? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **outstanding customer support** from Getgabs, noting their responsiveness and dedication throughout the process. - Users find Getgabs to have a **user-friendly setup** and exceptional customer support, enhancing their experience greatly. - Users value the **extensive features** of Getgabs, particularly its WhatsApp automation and effective support team. - Users value the **easy setup** of Getgabs, praising the quick onboarding and supportive customer team. - Users find the **WhatsApp automation** by Getgabs invaluable for streamlining communication and generating more leads. ##### Cons - Users feel that the **user interface needs improvement** to align better with pricing plans and user expectations. - Users feel the **user interface could be improved** considering the price they pay for the product. - Users report **layout issues** in Getgabs, noting frequent feature shortcomings and delivery failures in campaigns. - Users note **limited customization** options in Getgabs, suggesting enhancements could significantly improve their experience. - Users find Getgabs has **limited features** and experience high failure rates in WA campaign deliveries. #### What Are Recent G2 Reviews of Getgabs? **["GetGabs: Affordable, Scalable & Reliable Marketing Solution"](https://www.g2.com/survey_responses/getgabs-review-12607412)** **Rating:** 5.0/5.0 stars _— Hardik P._ [Read full review](https://www.g2.com/survey_responses/getgabs-review-12607412) **["Smooth, developer friendly api integration"](https://www.g2.com/survey_responses/getgabs-review-12802526)** **Rating:** 4.5/5.0 stars _— Maximiano F._ [Read full review](https://www.g2.com/survey_responses/getgabs-review-12802526) ### [Verloop.io](https://www.g2.com/products/verloop-io/reviews) Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. **Average Rating:** 4.7/5.0 **Total Reviews:** 226 #### How Do G2 Users Rate Verloop.io? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.4/10 (Category avg: 8.8/10) - **Analytics:** 9.4/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Verloop.io? - **Seller:** [Verloop](https://www.g2.com/sellers/verloop) - **Year Founded:** 2016 - **HQ Location:** Bangalore - **Twitter:** @verloopio 1,440 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dbb7609290ad139b6453cefecd633897ca0027a20b6e33089ce780218c790add&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13283350%2F&secure%5Burl_type%5D=linkedin_company_website) 102 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Happiness Champion, Director - **Top Industries:** Financial Services, Retail - **Company Size:** 49% Medium, 32% Small #### What Do G2 Reviewers Say About Verloop.io? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Verloop.io, making it simple to navigate and utilize its features. - Users commend the **excellent customer support** of Verloop.io, highlighting professionalism and outstanding solutions for their needs. - Users find Verloop.io **extremely helpful** , as it enables seamless engagement with multiple customers efficiently. - Users appreciate the **extensive automation capabilities** of Verloop.io, making reports easy to extract and analyze. - Users value the **user-friendly chat features** of Verloop.io, allowing efficient multi-customer engagement for startups. ##### Cons - Users report encountering **bug issues** that hinder functionality, particularly affecting dashboard views and performance on weak WiFi. - Users experience **slow performance** with frequent lags and disconnections, impacting chat responsiveness during use. - Users experience **frequent bugs** with Verloop.io, encountering reconnection issues and lag on weak Wi-Fi. - Users experience frequent **call quality issues** with Verloop.io, including reconnections on weak Wi-Fi and noticeable lag. - Users experience **lag during chats** , resulting in delayed responses and impacting the overall chatting experience. #### What Are Recent G2 Reviews of Verloop.io? **["Chat verloop"](https://www.g2.com/survey_responses/verloop-io-review-4640633)** **Rating:** 5.0/5.0 stars _— Sadhna M._ [Read full review](https://www.g2.com/survey_responses/verloop-io-review-4640633) **["Verloop is the best Chatbot provider"](https://www.g2.com/survey_responses/verloop-io-review-11052213)** **Rating:** 5.0/5.0 stars _— Andrew E._ [Read full review](https://www.g2.com/survey_responses/verloop-io-review-11052213) #### What Are G2 Users Discussing About Verloop.io? - [What is Verloop.io used for?](https://www.g2.com/discussions/what-is-verloop-io-used-for) ### [Level AI](https://www.g2.com/products/level-ai/reviews) Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 211 #### How Do G2 Users Rate Level AI? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) #### Who Is the Company Behind Level AI? - **Seller:** [Level AI](https://www.g2.com/sellers/level-ai) - **Company Website:** thelevel.ai - **Year Founded:** 2018 - **HQ Location:** Mountain View, US - **Twitter:** @TheLevelAI 204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88837a04d6b731eeff4a45c0aa27c4813f367a54aa990a1bb13415f8187aba9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flevel-ai&secure%5Burl_type%5D=linkedin_company_website) 212 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Quality Analyst, Supervisor - **Top Industries:** Consumer Services, Food & Beverages - **Company Size:** 56% Medium, 32% Large #### What Do G2 Reviewers Say About Level AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard. - Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features. - Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes. - Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively. - Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery. ##### Cons - Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores. - Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts. - Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring. - Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights. - Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately. #### What Are Recent G2 Reviews of Level AI? **["Efficient Call Review with Handy Transcription, Needs Enhanced Details"](https://www.g2.com/survey_responses/level-ai-review-11320627)** **Rating:** 4.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/level-ai-review-11320627) **["Our Level AI Partnership has been a magical experience!"](https://www.g2.com/survey_responses/level-ai-review-13022467)** **Rating:** 4.5/5.0 stars _— Aaron H._ [Read full review](https://www.g2.com/survey_responses/level-ai-review-13022467) #### What Are G2 Users Discussing About Level AI? - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment ### [ServiceNow EmployeeWorks](https://www.g2.com/de/products/servicenow-employeeworks/reviews) Moveworks vereint jedes Geschäftssystem mit natürlicher Sprache und bietet den Mitarbeitern einen Ort, um Informationen zu finden, Aufgaben zu automatisieren und produktiver zu sein, wodurch die Effizienz und Zufriedenheit der Mitarbeiter durch die Rationalisierung alltäglicher Aufgaben gesteigert wird. Angetrieben von einer bahnbrechenden agentischen KI-Infrastruktur, die die fortschrittlichsten LLMs der Welt und unsere proprietären MoveLM-Modelle nutzt, versteht Moveworks Mitarbeiteranfragen, entwickelt intelligente Pläne und führt Aktionen aus, um Aufgaben über Anwendungsgrenzen hinweg in über 100 Sprachen zu erledigen. Mehr als 350 Marken, wie Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst und Palo Alto Networks, vertrauen Moveworks, um banale Aufgaben zu automatisieren und eine universelle Suchschnittstelle über Geschäftsanwendungen hinweg zu betreiben. **Average Rating:** 4.4/5.0 **Total Reviews:** 113 #### How Do G2 Users Rate ServiceNow EmployeeWorks? - **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 9.2/10) - **Steuerung:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind ServiceNow EmployeeWorks? - **Verkäufer:** [ServiceNow](https://www.g2.com/de/sellers/servicenow) - **Unternehmenswebsite:** www.servicenow.com - **Gründungsjahr:** 2004 - **Hauptsitz:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 62% Large, 13% Small #### What Do G2 Reviewers Say About ServiceNow EmployeeWorks? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **hohe Effizienz** von Moveworks, was die IT-Unterstützung erheblich verbessert und wertvolle Zeit spart. - Benutzer finden Moveworks **einfach zu bedienen** , was die Effizienz steigert und mühelos schnelle, kohärente Antworten liefert. - Benutzer loben Moveworks für seine **beeindruckende KI-Integration** , die die Effizienz steigert und den IT-Support effektiv rationalisiert. - Benutzer loben die **beeindruckende KI-Integration** in Moveworks, die Effizienz steigert und den IT-Support erheblich rationalisiert. - Benutzer schätzen die **zeitsparenden Fähigkeiten** von Moveworks, die die Vorfalllösungszeit erheblich verkürzen und die Effizienz verbessern. ##### Cons - Benutzer stehen vor Herausforderungen mit der **Komplexität der Integration** in Moveworks, was Effizienz und Benutzerfreundlichkeit beeinträchtigt. - Benutzer finden die **Lernkurve steil** aufgrund der komplexen Integration und des erheblichen Zeitaufwands, der für die Anpassung erforderlich ist. - Benutzer finden die **zeitaufwändige Integration** mit Moveworks herausfordernd, da sie erheblichen Aufwand für eine optimale Leistung erfordert. - Benutzer äußern Bedenken über **Integrationsbeschränkungen** von Moveworks, insbesondere für Nicht-ServiceNow-Plattformen, die die Gesamtfunktionalität beeinträchtigen. - Benutzer bemerken, dass die **verzögerten Antwortzeiten** von Moveworks ihre Gesamterfahrung und die Effektivität der Unterstützung beeinträchtigen können. #### What Are Recent G2 Reviews of ServiceNow EmployeeWorks? **["Effizientes KI-Suchwerkzeug mit Raum für UI-Verbesserungen"](https://www.g2.com/de/survey_responses/servicenow-employeeworks-review-12768942)** **Rating:** 4.5/5.0 stars _— Sruthi K._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-employeeworks-review-12768942) **["Nahtlose Slack/Teams-Integration, die IT-Anfragen schnell löst"](https://www.g2.com/de/survey_responses/servicenow-employeeworks-review-12688111)** **Rating:** 4.5/5.0 stars _— HIMANSHU M._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-employeeworks-review-12688111) #### What Are G2 Users Discussing About ServiceNow EmployeeWorks? - [Wofür wird Moveworks verwendet?](https://www.g2.com/de/discussions/what-is-moveworks-used-for) ### [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews) Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. **Average Rating:** 4.7/5.0 **Total Reviews:** 192 #### How Do G2 Users Rate Amplitude Guides and Surveys? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.4/10 (Category avg: 8.8/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Amplitude Guides and Surveys? - **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude) - **Company Website:** amplitude.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @Amplitude\_HQ 22,465 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website) 1,003 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small, 35% Medium #### What Do G2 Reviewers Say About Amplitude Guides and Surveys? _AI-generated summary from verified user reviews_ ##### Pros - Users find Amplitude Guides and Surveys to be **easy to use** , enhancing onboarding and feedback collection effortlessly. - Users value the **ease of building and deploying surveys** , enhancing onboarding and gathering crucial real-time feedback effectively. - Users appreciate the **real-time feedback capabilities** of Amplitude Guides & Surveys, enhancing onboarding and feature adoption significantly. - Users value the **ease of real-time feedback** from Amplitude Guides and Surveys, enhancing user experience and satisfaction. - Users value the **easy setup** of Amplitude Guides & Surveys, enabling quick integration and effective user engagement. ##### Cons - Users find **customization options limited** , making advanced targeting and complex user flows challenging to manage effectively. - Users express a need for **difficult customization** options in Amplitude Guides and Surveys, limiting design flexibility and interaction. - Users find **Amplitude Guides and Surveys restrictive** for advanced logic and customization, limiting their ability to create complex user experiences. - Users find **missing features** in Amplitude Guides and Surveys, particularly in customization and support options, limiting functionality. - Users find the **limited features** restrictive, particularly for complex tasks without upgrading to a higher tier. #### What Are Recent G2 Reviews of Amplitude Guides and Surveys? **["Easy Setup, Intuitive Performance Tracking"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031)** **Rating:** 4.5/5.0 stars _— Akshaya B._ [Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031) **["Easy to use In-App Guides with Seamless Amplitude Analytics and Fast Insights"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13196479)** **Rating:** 4.5/5.0 stars _— Akash S._ [Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13196479) ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 #### How Do G2 Users Rate LiveAgent? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.8/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind LiveAgent? - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit 480 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small, 29% Medium #### What Do G2 Reviewers Say About LiveAgent? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. ##### Cons - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)** **Rating:** 5.0/5.0 stars _— Edjelie M._ [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) **["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)** **Rating:** 5.0/5.0 stars _— Jessica R._ [Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553) #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/ **Average Rating:** 4.5/5.0 **Total Reviews:** 2,478 #### How Do G2 Users Rate Brevo Marketing Platform? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 7.8/10 (Category avg: 8.8/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Brevo Marketing Platform? - **Seller:** [Brevo](https://www.g2.com/sellers/brevo) - **Company Website:** www.brevo.com - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @brevo\_official 16,032 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb1865e18004827ab2ea39c9799da0a35d0ec34e5b444058766b28b4d23a58f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrevo%2F&secure%5Burl_type%5D=linkedin_company_website) 898 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small, 13% Medium #### What Do G2 Reviewers Say About Brevo Marketing Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users find Brevo Marketing Platform's **ease of use** beneficial, praising its clean design and user-friendly interface. - Users value the **easy scheduling and automation features** of Brevo, enhancing their email marketing efficiency significantly. - Users appreciate the **convenient and efficient email marketing** features of Brevo, making automation and scheduling a breeze. - Users find the **easy setup** of Brevo Marketing Platform essential for managing effective email campaigns effortlessly. - Users appreciate the **simplicity** of Brevo, noting its ease in creating effective marketing campaigns without complexity. ##### Cons - Users find **missing features** in Brevo, particularly with limited template flexibility and insufficient automation options. - Users note the **limited features** in Brevo, particularly in template customization and workflow automation capabilities. - Users find the **limited customization** of Brevo's templates restricts their ability to execute complex marketing tasks effectively. - Users find the **learning curve steep** , as understanding advanced features and back-end processes can be complicated. - Users find Brevo Marketing Platform to be **expensive** , especially with escalating costs for SMS and complex pricing tiers. #### What Are Recent G2 Reviews of Brevo Marketing Platform? **["WooCommerce data flows into Brevo without building another integration"](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13148712)** **Rating:** 4.5/5.0 stars _— Alamgir H._ [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13148712) **["Email marketing and marketing automation software that offers great value for growing businesses."](https://www.g2.com/survey_responses/brevo-marketing-platform-review-7612558)** **Rating:** 5.0/5.0 stars _— Ana T._ [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-7612558) #### What Are G2 Users Discussing About Brevo Marketing Platform? - [What is Sendinblue used for?](https://www.g2.com/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote - [Is Sendinblue free?](https://www.g2.com/discussions/is-sendinblue-free) - 6 comments - [What is Sendinblue email?](https://www.g2.com/discussions/what-is-sendinblue-email) - 1 comment - [What is Sendinblue?](https://www.g2.com/discussions/what-is-sendinblue) - 1 comment ### [BotSpace](https://www.g2.com/products/botspace/reviews) BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate BotSpace? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.8/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind BotSpace? - **Seller:** [BotSpace](https://www.g2.com/sellers/botspace) - **Year Founded:** 2017 - **HQ Location:** Pune, Maharashtra - **Twitter:** @botspaceHQ 55 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac0055dff93bfdb5044c609c265c520ac43e62712793c79d5415f51c23177280&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotspacehq&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 70% Small, 27% Medium #### What Do G2 Reviewers Say About BotSpace? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **intuitive interface** of BotSpace, making WhatsApp marketing efficient and enjoyable to navigate. - Users praise the **exceptional customer support** of BotSpace, highlighting their dedication and responsiveness to queries. - Users commend the **automation features** of BotSpace, making WhatsApp marketing effortless and efficient for businesses. - Users appreciate the **easy integrations** with CRM systems like Hubspot, streamlining workflows and enhancing productivity effectively. - Users appreciate the **intuitive and user-friendly interface** of BotSpace, making WhatsApp marketing efficient and accessible. ##### Cons - Users feel that the **pricing can be high** for BotSpace, especially for additional numbers across different countries. - Users find the **pricing a bit costly** , especially for additional numbers, impacting those operating in multiple countries. - Users express frustration over **delayed response times** from customer support, impacting their ability to resolve issues swiftly. - Users experience **poor customer support** , with unqualified assistance and long wait times for urgent issues. - Users express frustration with **time delays** in support responses, impacting their ability to manage channels efficiently. #### What Are Recent G2 Reviews of BotSpace? **["Cooperative Team"](https://www.g2.com/survey_responses/botspace-review-11353049)** **Rating:** 4.5/5.0 stars _— ARTI R._ [Read full review](https://www.g2.com/survey_responses/botspace-review-11353049) **["Botspace is an exceptional WhatsApp marketing and automation tool!"](https://www.g2.com/survey_responses/botspace-review-10963909)** **Rating:** 5.0/5.0 stars _— Abhi R._ [Read full review](https://www.g2.com/survey_responses/botspace-review-10963909) ### [Appy Pie](https://www.g2.com/products/appy-pie/reviews) Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,310 #### How Do G2 Users Rate Appy Pie? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.8/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Appy Pie? - **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp) - **Year Founded:** 2016 - **HQ Location:** Delhi - **Twitter:** @AppyPieInc 17,105 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33ce29249c645fde6da07571a1c2e7b0d71af249ef62b7dbad505f5ff29fc724&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2759360%2F&secure%5Burl_type%5D=linkedin_company_website) 203 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Health, Wellness and Fitness, Education Management - **Company Size:** 87% Small, 10% Medium #### What Do G2 Reviewers Say About Appy Pie? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive customer support** of Appy Pie, valuing quick resolutions and live assistance throughout the process. - Users find the **ease of use** of Appy Pie remarkable, complemented by excellent customer support. - Users find Appy Pie's team to be **very helpful** , providing guidance and support for app-related issues. - Users find the **ease of use** in Appy Pie exceptional, making app creation accessible for everyone. - Users love the **easy creation** process of Appy Pie, enabling professional app building with seamless deployment support. ##### Cons - Users frequently experience **poor customer support** , with inconsistent help and concerning requests for sensitive information. - Users find Appy Pie **expensive** , especially with additional costs for resubmissions despite its ease of use. - Users find the **cost of Appy Pie to be high** despite it being competitive with other providers. - Users find the **limited features** of Appy Pie frustrating, with key functionalities still unavailable for their needs. - Users find **pricing issues** significant, noting unclear costs and recent price increases despite relative affordability. #### What Are Recent G2 Reviews of Appy Pie? **["Effortless App Building with AI Features"](https://www.g2.com/survey_responses/appy-pie-review-12278767)** **Rating:** 4.5/5.0 stars _— Sumit T._ [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767) **["Appypie: The Best No Code App Builder for Freshers"](https://www.g2.com/survey_responses/appy-pie-review-12634715)** **Rating:** 4.0/5.0 stars _— Tahir R._ [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715) #### What Are G2 Users Discussing About Appy Pie? - [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for) - [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application) - [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment - [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments - [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment - [‹ Prev‹ Prev](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=3#product-list) - [1](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score#product-list) - [2](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=2#product-list) - [3](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=3#product-list) - 4 - [5](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=5#product-list) - [6](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=6#product-list) - [7](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=7#product-list) - [8](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=8#product-list) - … - [50](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=50#product-list) - [51](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=51#product-list) - [Next ›Next ›](/categories/chatbots?hsCtaTracking=dac3e87e-c8db-4e6f-90d5-69a506d28d08%7C8ffbf45d-5442-4beb-975b-58cedc5b12ca&order=g2_score&page=5#product-list) Spotlight Categories [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) [Performance Management Software](https://www.g2.com/categories/performance-management) [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Show More