# Best Chatbots Software - Page 2

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,300+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Chatsi

Chatsi is an always-on, brand-aligned AI sales experience that helps shoppers discover the right products, get trustworthy answers, and move confidently toward purchase. Chatsi turns your storefront into an AI-powered sales experience that helps shoppers buy with confidence. It understands shopper intent, recommends the right products, answers questions with accurate, traceable responses, and guides customers to purchase with on-brand salesmanship and support. Built for e-commerce merchants and product brands, Chatsi uses your catalog, pricing, availability, and brand content to deliver relevant recommendations and credible answers in real time. Instead of leaving shoppers to dig through product pages, filters, and static search results, Chatsi creates a more helpful and conversational path to purchase. The result is a shopping experience that builds trust, improves engagement, and can help drive higher conversion. Chatsi is designed to bring the quality of in-store guidance to online shopping. It can draw from rich product and brand content such as manuals, buying guides, reviews, videos, and merchandising rules to give shoppers more complete answers and better product direction. This helps customers discover the right products faster while giving merchants more control over how products are presented and recommended. Trust and brand consistency are core to the experience. Chatsi grounds responses in the merchant’s own catalog and content, helping reduce the risk of generic or misleading answers. Brand voice controls and moderation features help ensure every interaction stays aligned with your tone, messaging, and merchandising strategy. For merchants, Chatsi also provides visibility into what shoppers are asking, what information influences decisions, and how conversational guidance supports product discovery and purchase. With integrations for leading commerce platforms (Shopify, Salesforce Commerce Cloud, Woo Commerce, Miva, BigCommerce , Magento, etc.), Chatsi fits into existing ecommerce ecosystems and helps brands create shopping experiences that are more personal, more helpful, and more effective.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-04T09%3A07%3A31Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1524208&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3Ddac3e87e-c8db-4e6f-90d5-69a506d28d08%257C8ffbf45d-5442-4beb-975b-58cedc5b12ca%26page%3D2&secure%5Btoken%5D=76f39804d55d8e663a95d6c0e490d13b9149803c9f852f8d6d9393aacc7d5ce5&secure%5Burl%5D=https%3A%2F%2Fchatsi.ai%2F%3Futm_source%3Dg2%26utm_medium%3Dreview-site%26utm_campaign%3Dg2-listing&secure%5Burl_type%5D=book_demo)

### [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews)

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.

**Average Rating:** 4.5/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate Zoom Virtual Agent?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 7.7/10 (Category avg: 8.8/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zoom Virtual Agent?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Retail
- **Company Size:** 73% Medium, 23% Small

#### What Do G2 Reviewers Say About Zoom Virtual Agent?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless connectivity** of Zoom Virtual Agent for effective customer support and smooth transitions to live agents.
- Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying its seamless integration and automation for customer support.
- Users value the **s seamless integrations** of Zoom Virtual Agent, enhancing efficiency in customer support and overall user experience.
- Users appreciate the **automation capabilities** of Zoom Virtual Agent, providing instant, efficient customer support responses effortlessly.
- Users appreciate the **helpfulness** of Zoom Virtual Agent in quickly resolving customer queries and enhancing overall support efficiency.

##### Cons

- Users notice the **limitations in AI response** when facing complex queries, necessitating frequent human assistance and setup effort.
- Users note that the **AI inaccuracy** can lead to unhelpful responses for complex queries, impacting effectiveness.
- Users note the **inaccuracy** of Zoom Virtual Agent, particularly with complex queries and varied phrasing, impacting helpfulness.
- Users often find the **learning curve steep** , requiring time and effort for effective setup and ongoing maintenance.
- Users find the **not intuitive** setup of Zoom Virtual Agent challenging, requiring significant effort for effective customization and training.

#### What Are Recent G2 Reviews of Zoom Virtual Agent?

**["Clean UI and Easy Setup, But Needs Better Spacing"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)**

**Rating:** 4.5/5.0 stars

_— Mehdi A._

[Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)

**["Efficient Automation with Excellent Support"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)**

**Rating:** 5.0/5.0 stars

_— Zaid M._

[Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)

#### What Are G2 Users Discussing About Zoom Virtual Agent?

- [What is Solvvy used for?](https://www.g2.com/discussions/what-is-solvvy-used-for) - 1 comment

### [Botpress](https://www.g2.com/products/botpress/reviews)

Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 419

#### How Do G2 Users Rate Botpress?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Control:** 8.2/10 (Category avg: 8.8/10)
- **Analytics:** 7.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Botpress?

- **Seller:** [Botpress](https://www.g2.com/sellers/botpress)
- **Company Website:** botpress.com
- **Year Founded:** 2017
- **HQ Location:** Quebec, QC
- **Twitter:** @getbotpress  
2,651 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd0f42dfd28093fae74f06db23fc73f416bbad3bac109e1336598a33d1f414fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27121841&secure%5Burl_type%5D=linkedin_company_website)  
104 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 15% Medium

#### What Do G2 Reviewers Say About Botpress?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills.
- Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms.
- Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs.
- Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly.
- Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers.

##### Cons

- Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues.
- Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support.
- Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities.
- Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features.
- Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress.

#### What Are Recent G2 Reviews of Botpress?

**["Fast, Flexible Chatbot Building with a Powerful Visual Flow Builder"](https://www.g2.com/survey_responses/botpress-review-13121470)**

**Rating:** 4.5/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/botpress-review-13121470)

**["Versatile and User-Friendly with Room for AI Improvement"](https://www.g2.com/survey_responses/botpress-review-13096353)**

**Rating:** 4.5/5.0 stars

_— Cristian C._

[Read full review](https://www.g2.com/survey_responses/botpress-review-13096353)

#### What Are G2 Users Discussing About Botpress?

- [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments
- [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments
- [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes
- [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments

### [LiveChat](https://www.g2.com/products/livechat/reviews)

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 786

#### How Do G2 Users Rate LiveChat?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind LiveChat?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Company Website:** www.text.com
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Small, 37% Medium

#### What Do G2 Reviewers Say About LiveChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents.
- Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects.
- Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers.
- Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively.
- Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support.

##### Cons

- Users find the **interface not intuitive** , making it hard to locate settings and navigate between features.
- Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times.
- Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods.
- Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features.
- Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information.

#### What Are Recent G2 Reviews of LiveChat?

**["I never thought reading customer conversations would be this useful"](https://www.g2.com/survey_responses/livechat-review-13039388)**

**Rating:** 4.5/5.0 stars

_— Yauhen D._

[Read full review](https://www.g2.com/survey_responses/livechat-review-13039388)

**["Message Sneak Peek Helps You Respond Faster and Stay Proactive"](https://www.g2.com/survey_responses/livechat-review-12764598)**

**Rating:** 4.0/5.0 stars

_— Sabina K._

[Read full review](https://www.g2.com/survey_responses/livechat-review-12764598)

#### What Are G2 Users Discussing About LiveChat?

- [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for)

### [kapa.ai](https://www.g2.com/products/kapa-ai/reviews)

kapa.ai transforms your technical documentation and knowledge base into a production-ready, LLM-powered AI assistant that instantly answers complex technical questions. Using retrieval augmented generation (RAG) optimized specifically for technical content, kapa delivers precise, context-specific answers with citations directly from your docs, GitHub issues, tutorials, chat logs and more. The platform deploys seamlessly across your website, Slack, Discord, Zendesk, and other channels where developers have questions, creating a unified support experience. Unlike general-purpose AI assistants, kapa.ai is purpose-built for technical product inquiries and outperforms ChatGPT and other tools on complex queries. Trusted by over 200 leading companies including OpenAI, Grafana, and Logitech - with more than 25 million questions answered - Kapa delivers unmatched accuracy for technical products while providing enterprise-grade security with SOC 2 Type II compliance. The platform's built-in analytics identify documentation gaps and unanswered questions, giving technical teams actionable insights to continuously improve their developer experience.

**Average Rating:** 4.9/5.0

**Total Reviews:** 39

#### How Do G2 Users Rate kapa.ai?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind kapa.ai?

- **Seller:** [kapa.ai](https://www.g2.com/sellers/kapa-ai)
- **Company Website:** www.kapa.ai
- **HQ Location:** N/A
- **Twitter:** @kapa\_ai  
1,886 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15781993f475d058d560675101edc1db3e4137ff9a166fd5f49b7c390456e59f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkapa-ai&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Medium, 15% Large

#### What Are Recent G2 Reviews of kapa.ai?

**["Powerful, Scalable User Support with an Easy Experience"](https://www.g2.com/survey_responses/kapa-ai-review-12998509)**

**Rating:** 5.0/5.0 stars

_— Hamza R._

[Read full review](https://www.g2.com/survey_responses/kapa-ai-review-12998509)

**["Fast to Implement, Strong Support, and Keeps Knowledge Up to Date Across Sources"](https://www.g2.com/survey_responses/kapa-ai-review-12965398)**

**Rating:** 4.5/5.0 stars

_— Chuck H._

[Read full review](https://www.g2.com/survey_responses/kapa-ai-review-12965398)

### [Joule](https://www.g2.com/products/joule/reviews)

Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes. Joule is designed to free teams from busy work and helps them work more efficiently with simple, natural language requests. Employees receive a continuous AI experience that connects data and workflows across SAP and third-party systems. Joule aims to enable faster, data-driven decisions with immediate, context-rich insights and automates multi-step workflows with a system of collaborative AI agents.

**Average Rating:** 4.3/5.0

**Total Reviews:** 90

#### How Do G2 Users Rate Joule?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Control:** 9.6/10 (Category avg: 8.8/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Joule?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** www.sap.com
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 29% Large, 28% Small

#### What Do G2 Reviewers Say About Joule?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Joule's **ease of use** exceptional, benefiting from its intuitive interface and straightforward setup process.
- Users value Joule for its **efficient automation** and quick insights, greatly enhancing decision-making and workflow.
- Users find Joule's **automation and seamless integration** within SAP apps invaluable for enhancing productivity and streamlining workflows.
- Users find Joule's **time-saving automation** features invaluable, greatly enhancing efficiency and decision-making across business operations.
- Users commend Joule for its **automation capabilities** , significantly improving efficiency and simplifying complex SAP tasks without technical training.

##### Cons

- Users notice that Joule can deliver **generic or incomplete answers** , requiring manual checks for accurate information.
- Users find **usage limitations** in Joule, needing deeper integration and manual refinements for complex tasks.
- Users encounter **inaccuracies** in Joule's responses, often leading to generic information that lacks necessary detail and context.
- Users find Joule's **context understanding lacking** , leading to generic advice that may not fit specific needs effectively.
- Users face **integration issues** with Joule, leading to limited workflow efficiency and occasional manual steps.

#### What Are Recent G2 Reviews of Joule?

**["Instant SAP Data Access with Joule, Yet Needs Refinement"](https://www.g2.com/survey_responses/joule-review-13189296)**

**Rating:** 4.0/5.0 stars

_— DEEPAK O._

[Read full review](https://www.g2.com/survey_responses/joule-review-13189296)

**["Joule Streamlines SAP Workflows with Fast, AI-Powered Assistance"](https://www.g2.com/survey_responses/joule-review-12972823)**

**Rating:** 5.0/5.0 stars

_— Abderrahmane Mohamed N._

[Read full review](https://www.g2.com/survey_responses/joule-review-12972823)

### [SendPulse](https://www.g2.com/products/sendpulse/reviews)

SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - bulk email and SMS service; - sales pipeline automation; - transactional emails; - Facebook Messenger, Instagram, Telegram, and WhatsApp chatbot builder; - web push notification service; - website builder; - live chat builder; - CRM system; - online course builder and LMS. No matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines. SendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. SendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere. Online courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training. SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. With SendPulse, you can efficiently: - Build and segment your audience. - Manage all your sales and marketing activities from a single platform. - Track and analyze the effectiveness of your deals. - Make data-driven decisions based on actionable insights. - Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel. SendPulse offers unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free plan includes 15,000 emails per month, while paid subscriptions start at just $9.85 per month.

**Average Rating:** 4.6/5.0

**Total Reviews:** 685

#### How Do G2 Users Rate SendPulse?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 8.7/10 (Category avg: 8.8/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SendPulse?

- **Seller:** [SendPulse](https://www.g2.com/sellers/sendpulse)
- **Year Founded:** 2015
- **HQ Location:** New York
- **Twitter:** @SendPulseCom  
2,084 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c48e4c43fe79b718d450ef6fef5e46a158f2d9136cdaebce7bce9bdbf6f23f4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9359878%2F&secure%5Burl_type%5D=linkedin_company_website)  
190 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 91% Small, 9% Medium

#### What Do G2 Reviewers Say About SendPulse?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SendPulse to be **very easy to use** , enjoying a seamless sign-up process and intuitive interface.
- Users love the **automation capabilities** of SendPulse, streamlining email and message management effortlessly.
- Users love the **versatile functionality** of SendPulse, combining email, SMS, and chatbots in a user-friendly platform.
- Users appreciate the **user-friendly interface** of SendPulse, making campaign setup and management effortless and intuitive.
- Users highlight the **fantastic customer support** of SendPulse, appreciating the ability to speak to real people.

##### Cons

- Users note the **missing features** in SendPulse, particularly in the analytics and mobile app, hindering overall usability.
- Users find the **limited features** of SendPulse lacking, particularly in analytics and mobile app functionality.
- Users find the **learning curve steep** due to confusing FAQs and an overloaded interface for advanced features.
- Users express concerns over **limited options** in SendPulse, particularly in integrations and feature availability.
- Users find the **WhatsApp API setup and automation flow confusing** , which can frustratingly hinder their experience and efficiency.

#### What Are Recent G2 Reviews of SendPulse?

**["Chat Bot is a great source of information for our users and saves us great amount of work."](https://www.g2.com/survey_responses/sendpulse-review-8697479)**

**Rating:** 5.0/5.0 stars

_— Fernando C._

[Read full review](https://www.g2.com/survey_responses/sendpulse-review-8697479)

**["Sendpulse Does Everything I Need: Intuitive Chatbot Builder That Just Works"](https://www.g2.com/survey_responses/sendpulse-review-13054623)**

**Rating:** 4.5/5.0 stars

_— Vercueil v._

[Read full review](https://www.g2.com/survey_responses/sendpulse-review-13054623)

#### What Are G2 Users Discussing About SendPulse?

- [What is SendPulse used for?](https://www.g2.com/discussions/what-is-sendpulse-used-for) - 1 comment

### [Google Cloud Agent Assist](https://www.g2.com/products/google-cloud-agent-assist/reviews)

Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow.

**Average Rating:** 4.2/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Google Cloud Agent Assist?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.2/10)
- **Control:** 7.4/10 (Category avg: 8.8/10)
- **Analytics:** 6.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Google Cloud Agent Assist?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 55% Small, 31% Medium

#### What Do G2 Reviewers Say About Google Cloud Agent Assist?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **effective communication improvement** offered by Google Cloud Agent Assist, facilitating easier interactions with clients.
- Users find the **ease of use** of Google Cloud Agent Assist invaluable for integrating into daily operations effortlessly.
- Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing response speed and customer support efficiency.
- Users commend the **effective communication support** provided by Google Cloud Agent Assist, enhancing customer interactions and service quality.
- Users commend the **easy setup** of Google Cloud Agent Assist, seamlessly integrating into daily workflows and boosting efficiency.

##### Cons

- Users feel the **cost is high** initially, making it challenging for new businesses to adopt effectively.
- Users find Google Cloud Agent Assist **expensive** , especially for new businesses, despite its impressive features.
- Users find the AI to be **inconsistent in answers** , preferring human interaction over the limitations of the technology.
- Users find the **difficult setup** of Google Cloud Agent Assist challenging, requiring significant technical expertise and time.
- Users find **integration issues** prevalent, needing more technical expertise and time for effective configuration and setup.

#### What Are Recent G2 Reviews of Google Cloud Agent Assist?

**["Faster, More Consistent Customer Support With Google Cloud Agent Assist"](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13073162)**

**Rating:** 4.0/5.0 stars

_— Kenny F._

[Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13073162)

**["Google Cloud Agent Assist Makes Support Faster, Smoother, and More Consistent"](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13072363)**

**Rating:** 4.0/5.0 stars

_— Kourosh R._

[Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13072363)

#### What Are G2 Users Discussing About Google Cloud Agent Assist?

- [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for)
- [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for)

### [Simplr](https://www.g2.com/products/simplr/reviews)

Simplr enables enterprise-class companies to transform their CX from a cost center to a revenue driver. Simplr’s digital concierge approach improves customer service cost-effectively and drives revenue opportunities along the customer interaction lifecycle. We provide customer service through cutting-edge automation and a global pool of AI-enabled agents across all customer service channels. Simplr is a wholly owned subsidiary of Asurion, the world’s leading tech care company, which serves over 300 million customers. Find more information about Simplr at https://www.simplr.ai/.

**Average Rating:** 4.6/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate Simplr?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 8.7/10 (Category avg: 8.8/10)
- **Analytics:** 8.9/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Simplr?

- **Seller:** [asurion](https://www.g2.com/sellers/asurion)
- **Year Founded:** 1994
- **HQ Location:** Nashville, US
- **Twitter:** @simplr  
786 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=62d0e9720eba555e2eb8ae2e47101943e449705f34e45dd6eb546ea56582ef3e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasurion%2F&secure%5Burl_type%5D=linkedin_company_website)  
17,042 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 25% Small

#### What Are Recent G2 Reviews of Simplr?

**["Good for small business"](https://www.g2.com/survey_responses/simplr-review-8984413)**

**Rating:** 4.5/5.0 stars

_— Supatra W._

[Read full review](https://www.g2.com/survey_responses/simplr-review-8984413)

**[""Simplr" Over Other Customer Service Platforms"](https://www.g2.com/survey_responses/simplr-review-8331041)**

**Rating:** 5.0/5.0 stars

_— John S._

[Read full review](https://www.g2.com/survey_responses/simplr-review-8331041)

#### What Are G2 Users Discussing About Simplr?

- [What is Simplr used for?](https://www.g2.com/discussions/what-is-simplr-used-for)

### [Twixor](https://www.g2.com/products/twixor/reviews)

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy.

**Average Rating:** 4.8/5.0

**Total Reviews:** 78

#### How Do G2 Users Rate Twixor?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.5/10 (Category avg: 8.8/10)
- **Analytics:** 9.6/10 (Category avg: 8.5/10)
- **Collection of information:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Twixor?

- **Seller:** [Twixor](https://www.g2.com/sellers/twixor)
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2244ac6dff87407ef881fe401d796051662fc04bc92b2ee892c2c59cfb6ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwixor%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Conference Producer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small, 41% Medium

#### What Do G2 Reviewers Say About Twixor?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features.
- Users appreciate the **analytics dashboard** of Twixor for its convenience in tracking comprehensive data in one place.
- Users value the **automation capabilities** of Twixor, praising its efficiency in managing customer interactions effortlessly.
- Users appreciate the **efficiency** of Twixor, enabling faster responses and streamlined processes through AI automation.
- Users value Twixor's **AI capabilities** , enabling easy bot creation and enhancing client communication through personalized interactions.

##### Cons

- Users find the **learning curve challenging** , requiring time to master automation features and complex configurations.
- Users note a **steep learning curve** with Twixor, requiring extra training and time to effectively utilize its features.
- Users find **limited customization** options with Twixor, making complex tasks feel cumbersome and less efficient.
- Users find that the **difficult learning curve** of Twixor requires better documentation and onboarding support for smoother adoption.
- Users find Twixor's **complex onboarding process** time-consuming and challenging, requiring additional training for effective use.

#### What Are Recent G2 Reviews of Twixor?

**["Easy Visual Bot Builder with Stable Performance and Useful Analytics"](https://www.g2.com/survey_responses/twixor-review-12271821)**

**Rating:** 4.5/5.0 stars

_— Mahmoud H._

[Read full review](https://www.g2.com/survey_responses/twixor-review-12271821)

**["Smart automation that cuts down ticket volumes fast"](https://www.g2.com/survey_responses/twixor-review-12956013)**

**Rating:** 5.0/5.0 stars

_— Abhishek kumar s._

[Read full review](https://www.g2.com/survey_responses/twixor-review-12956013)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Control:** 8.5/10 (Category avg: 8.8/10)
- **Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Collection of information:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

**["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)

### [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business.

**Average Rating:** 4.6/5.0

**Total Reviews:** 5,353

#### How Do G2 Users Rate G2 Marketing Solutions?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind G2 Marketing Solutions?

- **Seller:** [G2](https://www.g2.com/sellers/g2)
- **Company Website:** www.g2.com
- **Year Founded:** 2012
- **HQ Location:** Chicago, USA
- **Twitter:** @G2dotcom  
32,942 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a5c15bfc1d762f132f7ceab6872371290c28b2337aa4d8ffa55287b728776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641084%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,504 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 43% Small, 37% Medium

#### What Do G2 Reviewers Say About G2 Marketing Solutions?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of G2 Marketing Solutions, allowing for effortless expression of experiences and insights.
- Users value the **authenticity and transparency** of G2 Marketing Solutions, trusting real reviews to guide their decisions.
- Users appreciate G2 Marketing Solutions' **user-friendly interface** and credible reviews, enhancing informed decisions about technology.
- Users value the **genuine and fair reviews** on G2 Marketing Solutions, enabling informed decisions based on real experiences.
- Users value the **authentic reviews** on G2 Marketing Solutions, finding it a reliable source for technology insights.

##### Cons

- Users find the **approval process unpredictable** , leading to confusion and outdated reviews that hinder informed decisions.
- Users express concern over **biased reviews** that may not reflect the current quality of G2 Marketing Solutions.
- Users experience a **lack of clarity** regarding review approval and video submission statuses, impacting their overall satisfaction.
- Users find the **time-consuming nature** of lengthy feedback requests from G2 Ask to be burdensome and inefficient.
- Users experience **confusion due to the non-intuitive interface** and inconsistencies in review processes and support access.

#### What Are Recent G2 Reviews of G2 Marketing Solutions?

**["Valuable for building trust with software buyers with helpful support"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13147357)**

**Rating:** 5.0/5.0 stars

_— Kathryn T._

[Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13147357)

**["Easy-to-Use G2 with Verified Reviews and Smooth Salesforce/Marketo Integrations"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13183706)**

**Rating:** 5.0/5.0 stars

_— Abhishek J._

[Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13183706)

#### What Are G2 Users Discussing About G2 Marketing Solutions?

- [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes
- [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes
- [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes
- [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments
- [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes

### [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews)

QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance

**Average Rating:** 4.8/5.0

**Total Reviews:** 78

#### How Do G2 Users Rate QuickReply.ai?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 8.9/10 (Category avg: 8.8/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind QuickReply.ai?

- **Seller:** [QuickReply](https://www.g2.com/sellers/quickreply)
- **Year Founded:** 2021
- **HQ Location:** Gurugram, IN
- **Twitter:** @QuickReplyai  
40 Twitter followers
- **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e13eb48ceeaa337d466ca8e97f185052ea01d3511d619f08ca7d2571d29aa4c&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fquickreply-ai&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 65% Small, 32% Medium

#### What Do G2 Reviewers Say About QuickReply.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **fast and effective customer support** provided by QuickReply.ai, greatly enhancing their experience.
- Users find QuickReply.ai's **ease of use** exceptional, aided by responsive support and seamless integration with their platforms.
- Users commend the **automation capabilities** of QuickReply.ai, enhancing workflow and customer engagement for e-commerce success.
- Users find the **customer support highly responsive and helpful** , ensuring a seamless experience with QuickReply.ai.
- Users find the **easy setup** of QuickReply.ai enhances their experience, supporting seamless integration and daily use.

##### Cons

- Users find the **chat management features lacking** , hindering effective control and organization of incoming messages.
- Users feel the **cost structure** is complex, making it difficult for startups and small businesses to justify expenses.
- Users struggle with **messaging issues** as mobile functionality and message organization need significant improvements.
- Users find QuickReply.ai **expensive** due to various charges, prompting careful consideration of costs and ROI.
- Users find the **layout issues** of QuickReply.ai hinder usability and suggest improvements for a better experience.

#### What Are Recent G2 Reviews of QuickReply.ai?

**["QuickReply’s Attention to Detail Made Our WhatsApp Bot Process Seamless"](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)**

**Rating:** 5.0/5.0 stars

_— Tanuj V._

[Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)

**["Feature-Rich Platform with Outstanding Support"](https://www.g2.com/survey_responses/quickreply-ai-review-13190823)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-13190823)

#### What Are G2 Users Discussing About QuickReply.ai?

- [What is QuickReply.ai used for?](https://www.g2.com/discussions/what-is-quickreply-ai-used-for) - 1 comment

### [Expertise AI](https://www.g2.com/products/expertise-ai/reviews)

Expertise AI replaces traditional website chatbots with an AI sales agent built to convert. Most chatbots are designed for support. They answer basic questions, follow rigid scripts, and break the moment a real buyer goes off-path. The result is lost momentum, slow follow-ups, and pipeline quietly leaking out of your website. Expertise AI is different. It runs real sales conversations. Our AI sales agent engages inbound visitors in real time, understands intent and context, and guides buyers to the right next step, whether that’s qualifying fit, answering complex questions, sharing relevant content, or booking a meeting. Instead of deflecting conversations, Expertise moves them forward. Built for HubSpot-first B2B teams, Expertise connects directly into your revenue stack. High-intent conversations are routed instantly, buyer context is preserved, and sales teams are alerted when it’s time to jump in, at the moment intent is highest. Expertise AI adapts dynamically to how buyers behave. It personalizes each conversation based on page context, actions, and firmographic signals, enriching every lead with actionable insight instead of noise. No scripts. No broken flows. No lost speed-to-lead. With native integrations across HubSpot, Salesforce, Zapier, and modern sales tools, Expertise fits seamlessly into existing workflows. The platform handles qualification, routing, scheduling, and enrichment automatically, so teams can focus on closing, not chasing. Enterprise-ready and SOC 2 Type II and GDPR compliant, Expertise AI scales securely with your business. Ditch the stone-age chatbot. Use an AI agent that actually converts.

**Average Rating:** 4.9/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate Expertise AI?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 9.3/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Expertise AI?

- **Seller:** [Expertise AI](https://www.g2.com/sellers/expertise-ai)
- **Company Website:** www.expertise.ai
- **HQ Location:** Toronto, ON
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3295c012ed0da686f2b84b5c46d468f43d0b978045c829bdd25aa2ca745c736&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpertise-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 74% Small, 26% Medium

#### What Do G2 Reviewers Say About Expertise AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Expertise AI, praising its simple setup and impactful functionality.
- Users love the **easy setup and stellar support** of Expertise AI, enhancing their experience with seamless integrations.
- Users appreciate the **implementation ease** of Expertise AI, highlighting smooth integration and straightforward setup options.
- Users appreciate the **easy setup** of Expertise AI, enhancing customer service efficiency and accessibility significantly.
- Users highlight the **excellent support and responsiveness** of Expertise AI, enhancing their overall experience significantly.

##### Cons

- Users find the **pricing steep** between tiers, which can be challenging for small businesses and solo operators.
- Users find the **pricing to be a major drawback** , especially for small businesses and solo operators.
- Users face **integration issues** with HubSpot workflows, but support is helpful in navigating these challenges.
- Users find the **complexity of integration** with HubSpot challenging, though assistance is available for smoother setup.
- Users experience **dashboard login issues** , hindering access and affecting their overall experience with Expertise AI.

#### What Are Recent G2 Reviews of Expertise AI?

**["Simple Setup, Stellar Support, and Powerful Integrations / Data"](https://www.g2.com/survey_responses/expertise-ai-review-12316094)**

**Rating:** 5.0/5.0 stars

_— Jamie Beth P._

[Read full review](https://www.g2.com/survey_responses/expertise-ai-review-12316094)

**["Fast Setup, Smooth Website Integration, and Real-Time Visitor Support"](https://www.g2.com/survey_responses/expertise-ai-review-13061439)**

**Rating:** 5.0/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/expertise-ai-review-13061439)

### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

**Average Rating:** 4.4/5.0

**Total Reviews:** 468

#### How Do G2 Users Rate Freshchat?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Control:** 8.6/10 (Category avg: 8.8/10)
- **Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Freshchat?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Small, 36% Medium

#### What Do G2 Reviewers Say About Freshchat?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions.
- Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization.
- Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management.
- Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions.
- Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly.

##### Cons

- Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors.
- Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency.
- Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options.
- Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup.
- Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors.

#### What Are Recent G2 Reviews of Freshchat?

**["Fresh Experience with Intuitive Agent Builder"](https://www.g2.com/survey_responses/freshchat-review-12923561)**

**Rating:** 4.5/5.0 stars

_— Akshat K._

[Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561)

**["Streamlined Chat Management with Robust Features"](https://www.g2.com/survey_responses/freshchat-review-12657839)**

**Rating:** 4.0/5.0 stars

_— Mandip P._

[Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839)

### [Breakout](https://www.g2.com/products/breakout-2025-03-16/reviews)

Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout greets every visitor like it already knows them: Breakout instantly recognizes who’s on your site—based on UTM, company, or behavior—and kicks off a smart, friendly conversation using AI that actually sounds human. 2\ Breakout handles every question instantly and keeps the lead warm - The AI SDR chats with your buyers 24/7, answers their questions, and gently nudges them toward conversion—so no one slips through the cracks. 3\ Breakout gives live, personalized demos—on the spot - Whether it’s a quick voice walkthrough or a custom slide deck, Breakout shows buyers exactly what they need, right when they need it. 4\ Breakout books the right meeting, even after hours - It finds the right rep, checks calendars, and schedules the meeting—so your team wakes up to new pipeline every day.

**Average Rating:** 5.0/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Breakout?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)
- **Analytics:** 9.6/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Breakout?

- **Seller:** [Breakout](https://www.g2.com/sellers/breakout-967944ef-8f44-413c-ae5a-201f848a8d30)
- **Year Founded:** 2024
- **HQ Location:** San Francisco Bay Area, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac01312ab5f35969231e8a0a57a713bd9162325cf290b68e4c648abf8dda1600&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbreakoutai%2F&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About Breakout?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **time-saving capabilities** of Breakout, facilitating efficient scheduling and engaging conversations effortlessly.
- Users enjoy the **ease of use** of Breakout, appreciating its quick installation and intuitive dashboard.
- Users value the **efficient implementation and seamless integrations** of Breakout, which enhance user engagement and streamline processes.
- Users value the **seamless integrations** of Breakout, enhancing real-time engagement and automating inbound pipelines efficiently.
- Users commend the **easy setup** of Breakout, allowing for quick installation and seamless integration into workflows.

##### Cons

- Users find the **feature complexity** of Breakout can overwhelm non-technical teams during initial setup and configuration.
- Users seek **limited analytics** in Breakout, desiring deeper insights to enhance their configuration and performance analysis.
- Users note a **lack of advanced features** in Breakout, requiring more templates and deeper analytics for effective use.
- Users note **AI's limitations** in handling complex conversations, requiring human intervention for optimal results in certain industries.
- Users report **buggy software** issues in Breakout, which can hinder performance and require human intervention for complex tasks.

#### What Are Recent G2 Reviews of Breakout?

**["💬A gamechanger for our conversion rates"](https://www.g2.com/survey_responses/breakout-review-11214770)**

**Rating:** 5.0/5.0 stars

_— Sanjay G._

[Read full review](https://www.g2.com/survey_responses/breakout-review-11214770)

**["A gamechanger for our conversion rates"](https://www.g2.com/survey_responses/breakout-review-11503544)**

**Rating:** 5.0/5.0 stars

_— Shubhanshu S._

[Read full review](https://www.g2.com/survey_responses/breakout-review-11503544)

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Spotlight Categories

[VoIP Providers](https://www.g2.com/categories/voip)

[Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing)

[Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

[Sales Compensation Software](https://www.g2.com/categories/sales-compensation)

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Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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