# Best Chatbots Software - Page 11

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,400+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=144283)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Wati.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=wati)

**Sponsored**

### Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-06T01%3A56%3A16Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3Ddac3e87e-c8db-4e6f-90d5-69a506d28d08%257C8ffbf45d-5442-4beb-975b-58cedc5b12ca%26page%3D11&secure%5Btoken%5D=81ec028a7178eb4e0a9e33e200e3ab400075bd836f164e709ad7479d8afa22b3&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [PandaChat.ai](https://www.g2.com/products/pandachat-ai/reviews)

PandaChat - AI Customer Support Platform PandaChat is an all-in-one customer support solution that uses artificial intelligence to automate and streamline your customer communications. Our platform connects all your support channels - website chat, email, social media, and reviews - into one easy-to-use system. Key Features: Smart AI chatbots that handle common customer questions 24/7 Automatic responses to frequently asked questions Works with your existing tools (Google Workspace, Microsoft Outlook, Shopify, WooCommerce, Magento) Translates messages between agents and customers in 95+ languages Manages Facebook and Instagram comments automatically Tracks orders and updates customers automatically Secure on-premise deployment option available Benefits for Your Business: Answers up to 90% of customer questions without staff needed Reduces support costs by up to 60% Provides instant responses to customers anytime Works in multiple languages for global businesses Gives your team more time for complex customer issues Perfect For: Online stores and e-commerce businesses Schools and training programs SaaS companies Any business with customer support needs PandaChat has been recognized with the SDC Award for AI Innovation and helps businesses around the world provide better, faster customer service while saving time and money.

**Average Rating:** 4.4/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate PandaChat.ai?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.2/10 (Category avg: 8.8/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PandaChat.ai?

- **Seller:** [PandaChat.ai](https://www.g2.com/sellers/pandachat-ai)
- **HQ Location:** Ljubljana, SI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec8b5de8604bccd66763f30801725428c6407e78c1cc2488b3d67e22e6079f51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpandachat%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 22% Large

#### What Are Recent G2 Reviews of PandaChat.ai?

**["Great use of AI"](https://www.g2.com/survey_responses/pandachat-ai-review-9658068)**

**Rating:** 5.0/5.0 stars

_— Doodle G._

[Read full review](https://www.g2.com/survey_responses/pandachat-ai-review-9658068)

**["A powerful tool to simplify research and increase productivity."](https://www.g2.com/survey_responses/pandachat-ai-review-9155677)**

**Rating:** 4.0/5.0 stars

_— Vihaan I._

[Read full review](https://www.g2.com/survey_responses/pandachat-ai-review-9155677)

### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)

Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,251

#### How Do G2 Users Rate Hiver in Gmail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 6.7/10 (Category avg: 8.8/10)
- **Analytics:** 6.7/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Hiver in Gmail?

- **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908)
- **Company Website:** hiverhq.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @hiverhq  
5,617 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 66% Small, 27% Medium

#### What Do G2 Reviewers Say About Hiver in Gmail?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined.
- Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams.
- Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams.
- Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows.
- Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively.

##### Cons

- Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options.
- Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools.
- Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics.
- Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows.
- Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience.

#### What Are Recent G2 Reviews of Hiver in Gmail?

**["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)**

**Rating:** 5.0/5.0 stars

_— Ronak S._

[Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)

**["Connecting Company Inboxes without the Hassle"](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853769)**

**Rating:** 4.5/5.0 stars

_— Hunter S._

[Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853769)

### [WizyChat](https://www.g2.com/products/wizychat/reviews)

WizyChat AI offers a way to make your own GPT-4 chatbots, tailored for helping customers and businesses. It can learn from various sources like website links, e-commerce sites, FAQs, and documents including PDFs and Word (more than 15+ file types), ensuring quick and accurate responses. Easily add a clever GPT-4 chatbot to your WordPress, Shopify, Wix, or Webflow site with simple setup steps.

**Average Rating:** 4.3/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate WizyChat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 7.7/10 (Category avg: 8.5/10)
- **Collection of information:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind WizyChat?

- **Seller:** [WizyChat](https://www.g2.com/sellers/wizychat)
- **HQ Location:** Hawthorne, US
- **Twitter:** @olegvp  
324 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e583f7d0df21edb8d5693ebe93981cbab080484ef743027848198b3e16957e6d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwizychat-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 42% Medium

#### What Do G2 Reviewers Say About WizyChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** of WizyChat, enhancing service both through chatbots and human agents.
- Users love the **simplicity** of WizyChat, making chatbot creation easy and effective for customer engagement.
- Users value the **automation of customer queries** in WizyChat, enhancing instant responses and business outreach.
- Users value the **customization capabilities** of WizyChat, enabling tailored interactions and efficient service management.
- Users find WizyChat's **ease of use** remarkable, with no coding needed for effective chatbot training and integration.

##### Cons

- Users find the **limitations in AI interactions** of WizyChat hinder effective handling of diverse customer queries.
- Users find the **challenging reporting** of WizyChat frustrating, as it complicates navigation and accessibility issues.
- Users find **chat management challenging** due to configuration difficulties and potential server issues affecting performance.
- Users find **difficult learning** due to challenging server configuration, especially for newcomers facing connectivity issues.
- Users face **integration issues** with WizyChat, limiting functionality to only WordPress and Zapier analysis.

#### What Are Recent G2 Reviews of WizyChat?

**["Customizable, Accurate Chatbot with Easy Setup—Needs More Flexibility for Complex Tasks"](https://www.g2.com/survey_responses/wizychat-review-11909174)**

**Rating:** 4.5/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/wizychat-review-11909174)

**["Wizychat review"](https://www.g2.com/survey_responses/wizychat-review-9517602)**

**Rating:** 5.0/5.0 stars

_— Nankye J._

[Read full review](https://www.g2.com/survey_responses/wizychat-review-9517602)

### [RoboResponseAI](https://www.g2.com/products/roboresponseai/reviews)

RoboResponseAI is a SaaS chatbot powered by Generative AI, designed to address the pain points of engaging website visitors, lead conversion, and customer support. It stands out from templated chatbots by engaging in natural language conversations and quickly learning from website and business documents during setup. It generates personalized responses, offering accurate answers to complex queries, and doesn't follow a pre-designed flow like traditional chatbots. It excels in website chat, lead generation, sales enablement, and support assistance, transforming customer engagement. The chatbot effortlessly converts visitors to leads, nurtures prospect, offers live chat and provides prompt support. With its adaptability, quick learning, and advanced features, RoboResponseAI enhances customer experience and drives business growth.

**Average Rating:** 4.8/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate RoboResponseAI?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 9.5/10 (Category avg: 8.8/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind RoboResponseAI?

- **Seller:** [Technitive Solutions](https://www.g2.com/sellers/technitive-solutions)
- **HQ Location:** pune, Maharashtra
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7fac8ea37946afcf5c07d2898985b88919d4d7ec7fdb76c1ec9592d8be321310&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Froboresponseai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 92% Small, 8% Medium

#### What Are Recent G2 Reviews of RoboResponseAI?

**["Chatbot with abilities to chat with customers like a human"](https://www.g2.com/survey_responses/roboresponseai-review-8839802)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/roboresponseai-review-8839802)

**["Efficient Chatbot for our Website"](https://www.g2.com/survey_responses/roboresponseai-review-8960595)**

**Rating:** 5.0/5.0 stars

_— Cem O._

[Read full review](https://www.g2.com/survey_responses/roboresponseai-review-8960595)

### [CRM Bot](https://www.g2.com/products/crm-bot/reviews)

CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels. CRM Bot sits on top of your D365/Dataverse, which fuels your chatbots with relevant, structured data, making them intelligent and valuable from day one. CRM Bot is a powerful tool allowing enterprises to build intelligent chatbots fueled by CRM data and managed right from the core business systems. CRM Bot offers fully bespoke, enterprise-ready Conversational Agents, able to work directly from within your line of business system. Lead generation, automated sales, customer service, live problem resolution, booking, payments, internal assistance and more!

**Average Rating:** 4.2/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate CRM Bot?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Control:** 8.2/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CRM Bot?

- **Seller:** [CRM Bot](https://www.g2.com/sellers/crm-bot)
- **Year Founded:** 2020
- **HQ Location:** London, GB
- **Twitter:** @thecrmbot  
7 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42437ff26e942023f54b8c2e16e7b20d99361715cc0a9b3a5488b91546069925&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fcrmbot&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 74% Small, 16% Medium

#### What Are Recent G2 Reviews of CRM Bot?

**["One of the efficient CRM BOT"](https://www.g2.com/survey_responses/crm-bot-review-8295854)**

**Rating:** 4.0/5.0 stars

_— PULKIT D._

[Read full review](https://www.g2.com/survey_responses/crm-bot-review-8295854)

**["CRM bot review"](https://www.g2.com/survey_responses/crm-bot-review-8298558)**

**Rating:** 5.0/5.0 stars

_— AMBATI S._

[Read full review](https://www.g2.com/survey_responses/crm-bot-review-8298558)

### [Orbita](https://www.g2.com/products/orbita/reviews)

Orbita helps healthcare organizations tap the power of voice assistants, chatbots, and other conversational AI technologies to engage patients, improve care, and reduce costs.

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Orbita?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Orbita?

- **Seller:** [Orbita](https://www.g2.com/sellers/orbita)
- **Year Founded:** 2015
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @orbita\_inc  
2,523 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1440680cf7b7807d6ab36f3e7111720f3d8133036822c7f2d6e40d5a1a04134b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forbitahealth&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Small, 33% Medium

#### What Do G2 Reviewers Say About Orbita?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Orbita for its **personalized communication** and multilingual support, enhancing team collaboration and customer confidence.
- Users find Orbita's platform **user-friendly** , enabling seamless bot creation and management for all skill levels.
- Users appreciate the **easy integrations** of Orbita, enhancing customer service and allowing seamless alignment with existing systems.
- Users commend Orbita for its **easy management** , enabling effortless bot creation and enhanced customer service engagement.
- Users commend Orbita for its **powerful conversational AI features** , enhancing customer engagement and service efficiency remarkably.

##### Cons

- Users face significant **integration issues** with Orbita, especially when deploying it in large corporate environments.
- Users report **limited features** in Orbita, particularly struggling with integration for large companies and IT systems.

#### What Are Recent G2 Reviews of Orbita?

**["Orbita Review"](https://www.g2.com/survey_responses/orbita-review-10299737)**

**Rating:** 5.0/5.0 stars

_— Mayank S._

[Read full review](https://www.g2.com/survey_responses/orbita-review-10299737)

**["Orbita :An AI Chatbot"](https://www.g2.com/survey_responses/orbita-review-10068020)**

**Rating:** 5.0/5.0 stars

_— Jatin B._

[Read full review](https://www.g2.com/survey_responses/orbita-review-10068020)

### [Swivl](https://www.g2.com/products/swivl/reviews)

The Only AI Assistant for Self Storage. 80% of your repetitive tasks on autopilot. swivl augments your existing team to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. Our self storage AI assistant can answer common questions, identify and qualify new leads, and get them to the lease that meets their needs. Automation is the future of self storage. In the age of hyper-informed, store-anywhere consumer, your business needs to be always on, data driven, and customer-centered. Your renters demand it.

**Average Rating:** 4.2/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Swivl?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 7.9/10 (Category avg: 8.5/10)
- **Collection of information:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Swivl?

- **Seller:** [Swivl](https://www.g2.com/sellers/swivl)
- **Year Founded:** 2018
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @tryswivl  
438 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d40ee524f5ee65e7010ad0502550641cf3c22f90c93a95081b2e4465f00af619&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27000747&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 88% Medium, 19% Small

#### What Are Recent G2 Reviews of Swivl?

**["What a useful tool!"](https://www.g2.com/survey_responses/swivl-review-8204683)**

**Rating:** 4.0/5.0 stars

_— Trisha J._

[Read full review](https://www.g2.com/survey_responses/swivl-review-8204683)

**["Great working and interacting platform"](https://www.g2.com/survey_responses/swivl-review-7953742)**

**Rating:** 4.5/5.0 stars

_— Naman S._

[Read full review](https://www.g2.com/survey_responses/swivl-review-7953742)

### [Quriobot](https://www.g2.com/products/quriobot/reviews)

Quriobot is an intuitive chatbot platform designed to enhance customer engagement by transforming static web forms into interactive, conversational experiences. It enables businesses to create customized chatbots that guide users through personalized dialogues, improving user satisfaction and streamlining data collection. With its user-friendly drag-and-drop interface, Quriobot allows for the rapid development and deployment of chatbots without the need for coding expertise. The platform supports various channels, including websites, social media platforms, and messaging apps, ensuring a consistent and engaging customer experience across multiple touchpoints. Key Features and Functionality: - Flexible Design: Utilize a range of templates and a drag-and-drop designer to build chatbots tailored to specific business needs, suitable for companies of all sizes. - Diverse Step Types: Incorporate various question formats, such as IBAN validation, location inputs via Google Maps integration, and external chat steps that connect to platforms like WhatsApp, Slack, Facebook Messenger, or Skype. - Natural Conversations: Implement conditional logic and proactive engagement strategies to create seamless and contextually relevant interactions with users. - Multilingual Support: Ensure effective communication by configuring chatbots to interact with customers in their native languages. - Brand Customization: Align chatbots with brand identity by adjusting color schemes, avatars, and other visual elements to match the company's branding guidelines. - Behavioral Rules: Define specific behaviors for chatbots, such as when to initiate conversations, how to handle multiple browser sessions, and the speed of interactions. - Landing Pages: Create dedicated landing pages where chatbots can facilitate conversations, ideal for targeted campaigns or feedback collection. - Advanced Conditions: Apply complex conditions based on user responses to guide the conversation flow intelligently. - Multi-Channel Integration: Extend chatbot functionality beyond websites to channels like Slack, Facebook Messenger, and more, allowing customers to continue conversations on their preferred platforms. - Comprehensive Reporting: Access detailed analytics to monitor chatbot performance, user interactions, and conversion rates, enabling data-driven decision-making. - Easy Integration: Embed chatbots seamlessly into websites using simple embed codes or tools like Google Tag Manager. - Autocomplete Feature: Enhance user experience with autocomplete step types that suggest possible answers, speeding up the conversation process. - Artificial Intelligence: Integrate with AI services like OpenAI to handle complex use cases and improve response accuracy through machine learning. - Customer Support Platform: Manage all customer conversations in one place, assign chats to team members, and utilize canned responses to improve response times. - Knowledge Base: Create and manage articles to answer frequently asked questions, integrating them with chatbots for automated responses. Primary Value and Solutions Provided: Quriobot operates around the clock, increasing conversion rates by up to 28% and lead retrieval rates by up to 21%, all while optimizing the online experience. It answers visitor questions, collects contact information, assists in navigation, and facilitates reservations or registrations, among other tasks. By automating these processes, Quriobot reduces the workload on customer service teams and enhances user satisfaction. Its affordability makes it accessible to businesses of all sizes, offering a cost-effective solution to improve customer engagement and operational efficiency.

**Average Rating:** 4.1/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Quriobot?

- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.2/10)
- **Control:** 8.9/10 (Category avg: 8.8/10)
- **Analytics:** 8.9/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Quriobot?

- **Seller:** [Quriobot](https://www.g2.com/sellers/quriobot)
- **Year Founded:** 2016
- **HQ Location:** Amsterdam, North Holland
- **Twitter:** @quriobot  
108 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b13c549c4f2e5201b99229ef15eaac51f0f561d79fc21a4b3ad97a75d5ca808&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17900566%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 91% Small, 9% Medium

#### What Do G2 Reviewers Say About Quriobot?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **flexible customization** of Quriobot, allowing easy branding and deployment across various platforms.
- Users find the **ease of implementation** of Quriobot excellent, making chatbot creation simple and efficient.
- Users appreciate the **easy setup** of Quriobot, allowing for quick deployment and customization of chatbots.
- Users love the **simple interface** of Quriobot, making bot creation and customization effortless across multiple platforms.

##### Cons

- Users experience significant **account management issues** with Quriobot, facing unexpected restrictions and unhelpful support responses.
- Users experience significant **communication issues** with Quriobot, facing dismissive responses and inconsistent justifications for account restrictions.
- Users face **inaccuracies in account restrictions** , leading to confusion and frustration regarding Terms of Service compliance.
- Users report experiencing **poor customer support** , with dismissive and inconsistent responses to account restriction issues.

#### What Are Recent G2 Reviews of Quriobot?

**["Seamless and Efficient Bot"](https://www.g2.com/survey_responses/quriobot-review-8530525)**

**Rating:** 5.0/5.0 stars

_— Sharique K._

[Read full review](https://www.g2.com/survey_responses/quriobot-review-8530525)

**["Quiriobot is Fun and Serious"](https://www.g2.com/survey_responses/quriobot-review-8524427)**

**Rating:** 4.0/5.0 stars

_— Jesse S._

[Read full review](https://www.g2.com/survey_responses/quriobot-review-8524427)

#### What Are G2 Users Discussing About Quriobot?

- [What is Quriobot used for?](https://www.g2.com/discussions/what-is-quriobot-used-for)

### [Joonbot Chatbot Builder](https://www.g2.com/products/joonbot-chatbot-builder/reviews)

Joonbot is a no-code and easy-to-use chatbot builder to boost your conversions. With Joonbot, you can guide, collect and push information to your audience in no time. Some use cases: Get more qualified leads Increase sales Automate customer resolutions

**Average Rating:** 4.5/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Joonbot Chatbot Builder?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Joonbot Chatbot Builder?

- **Seller:** [Arnica](https://www.g2.com/sellers/arnica)
- **Year Founded:** 2021
- **HQ Location:** Alpharetta, Georgia
- **Twitter:** @arnicaio  
124 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35b6c80888a16d99de6aed67226d5eee0835f227fc79936eb37367fea6278187&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farnica-io%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 94% Small, 6% Medium

#### What Are Recent G2 Reviews of Joonbot Chatbot Builder?

**["A simple and effective complementary tool"](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973)**

**Rating:** 5.0/5.0 stars

_— Franck L._

[Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973)

**["The best app is the one you'll actually be able to use"](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029)**

**Rating:** 5.0/5.0 stars

_— Chris G._

[Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029)

#### What Are G2 Users Discussing About Joonbot Chatbot Builder?

- [What is Joonbot Chatbot Builder used for?](https://www.g2.com/discussions/what-is-joonbot-chatbot-builder-used-for)

### [Collect.chat](https://www.g2.com/products/collect-chat/reviews)

Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow.

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Collect.chat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Collect.chat?

- **Seller:** [Micro.company](https://www.g2.com/sellers/micro-company)
- **Year Founded:** 2021
- **HQ Location:** Newark, DE
- **Twitter:** @microdotcompany  
333 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e442aaf2fb26cabb10a54c291d18f5f31c14dd5ff54981c6b28c1aa12fa6df67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrodotcompany%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 71% Small, 29% Medium

#### What Do G2 Reviewers Say About Collect.chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Collect.chat, significantly boosting their lead generation efforts.
- Users praise the **efficiency** of Collect.chat, noting a significant increase in lead generation.
- Users appreciate the **ease of generating leads** with Collect.chat, noting significant increases in lead acquisition.

##### Cons

- Users feel the **dashboard UX is not user-friendly** and hope for additional features in future updates.
- Users feel the **limited features** of Collect.chat hinder its overall effectiveness and seek improvements in the future.
- Users feel the **dashboard lacks user-friendliness** and are eager for additional features in future updates.

#### What Are Recent G2 Reviews of Collect.chat?

**["Simple, easy-to-use conversational marketing chat bot"](https://www.g2.com/survey_responses/collect-chat-review-1662815)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/collect-chat-review-1662815)

**["Best tools and application for customers clients connect."](https://www.g2.com/survey_responses/collect-chat-review-5238037)**

**Rating:** 4.5/5.0 stars

_— Diwakar K._

[Read full review](https://www.g2.com/survey_responses/collect-chat-review-5238037)

#### What Are G2 Users Discussing About Collect.chat?

- [What is Collect.chat used for?](https://www.g2.com/discussions/what-is-collect-chat-used-for)

### [Activechat.ai](https://www.g2.com/products/activechat-ai/reviews)

Activechat is a complete 360° customer service & contact center automation tool that instantly transforms specific business knowledge into automated and semi-automated conversations. The platform combines AI-assisted live chat, multiple voice and messaging channels, smart natural language virtual assistants, and a set of conversational AI tools like sentiment detection or data clustering. Building self-service chatbots and virtual assistants has never been easier. Instead of programming & scripting scenarios manually, just upload your business knowledge (F.A.Q.s, websites, PDF documents, internal knowledge bases, etc), and we do all the hard work for you, instantly providing you with a smart AI-powered assistant that can answer questions based on this data with 95% accuracy. This virtual employee can then be connected to the customer self-service portal, or team with your human support agents to improve their performance.

**Average Rating:** 3.5/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Activechat.ai?

- **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.2/10)
- **Control:** 2.5/10 (Category avg: 8.8/10)
- **Analytics:** 1.7/10 (Category avg: 8.5/10)
- **Collection of information:** 1.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Activechat.ai?

- **Seller:** [Activechat.ai](https://www.g2.com/sellers/activechat-ai)
- **Year Founded:** 2018
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @ActiveChatAI  
167 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=776139390c1c72dddc3f1606bfe3228c7045e820c33bf0b69a2b9f3876e12867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27254764%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Activechat.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users express frustration due to **lack of customer support** , which hindered their ability to use Activechat.ai effectively.

##### Cons

- Users face significant **communication issues** with ActiveChat, leading to frustration and loss of trust in the product.
- Users report severe **inaccuracy issues** with account access and unresponsive support, leading to mistrust in ActiveChat.
- Users express frustration over **poor customer support** from ActiveChat, citing unresponsive communications and unresolved access issues.

#### What Are Recent G2 Reviews of Activechat.ai?

**["Being able to chat and have everything ordered is a great privilege."](https://www.g2.com/survey_responses/activechat-ai-review-2495019)**

**Rating:** 4.0/5.0 stars

_— Charles B. R._

[Read full review](https://www.g2.com/survey_responses/activechat-ai-review-2495019)

**["Create Really Powerful Chatbot for Facebook Messenger"](https://www.g2.com/survey_responses/activechat-ai-review-1806299)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/activechat-ai-review-1806299)

#### What Are G2 Users Discussing About Activechat.ai?

- [What is Activechat.ai Visual Chatbot Builder used for?](https://www.g2.com/discussions/what-is-activechat-ai-visual-chatbot-builder-used-for)

### [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments

**Average Rating:** 4.1/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate 8x8 Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)

#### Who Is the Company Behind 8x8 Contact Center?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 54% Medium, 36% Small

#### What Do G2 Reviewers Say About 8x8 Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication.
- Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction.
- Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance.
- Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency.
- Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly.

##### Cons

- Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience.
- Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration.
- Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings.
- Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency.
- Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**["Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration"](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)**

**Rating:** 5.0/5.0 stars

_— William N._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)

**["Efficient Service with Personable Support, AI Needs Improvement"](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)**

**Rating:** 4.0/5.0 stars

_— Sam C._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)

#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for)

### [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews)

Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered support, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage visitors, resolve issues, automate answers, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.

**Average Rating:** 4.9/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Chatway Live Chat?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Chatway Live Chat?

- **Seller:** [Chatway](https://www.g2.com/sellers/chatway)
- **Year Founded:** 2014
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @chatway\_inc  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b26848945bf5ee0d1f415fd03b36fa1c79f42a96b8f67f0d84579e4af41fe07&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5812499%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 91% Small, 3% Medium

#### What Do G2 Reviewers Say About Chatway Live Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Chatway Live Chat, making customer interactions seamless and efficient.
- Users rave about the **excellent customer support** of Chatway Live Chat, making their experience efficient and pleasant.
- Users love the **easy setup** of Chatway Live Chat, allowing quick integration and seamless communication management.
- Users appreciate the **simplicity and ease of use** of Chatway Live Chat, enhancing efficiency for small teams.
- Users find **easy communication** with Chatway Live Chat essential for immediate responses and seamless integrations into websites.

##### Cons

- Users feel that the **customization options are limited** , wishing for more control over design and features.
- Users find the service **expensive** , wishing for a more scalable pricing model based on user count.
- Users find the **limitations of the free version** restrictive, particularly with single-user access and short chat history.
- Users are frustrated by the lack of **chatbot capabilities** , limiting automated responses and support outside business hours.
- Users find **integration issues** with Chatway Live Chat that can disrupt the seamless experience they desire.

#### What Are Recent G2 Reviews of Chatway Live Chat?

**["Simple and Effective Live Chat for Customer Support"](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)**

**Rating:** 5.0/5.0 stars

_— salman i._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)

**["Solves 95% of our support requests on it's own"](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)**

**Rating:** 5.0/5.0 stars

_— Moshe F S._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)

### [Formaloo](https://www.g2.com/products/formaloo/reviews)

Create beautiful forms, smart docs, e‑signatures, and automate approvals, all powered by AI, with unlimited responses, free forever. Formaloo is the world’s leading free form builder and no-code platform for creating powerful forms, surveys, dashboards, CRMs, and custom business apps, all without writing a single line of code. Trusted by 35,000+ businesses worldwide, Formaloo lets teams build AI-powered forms, smart surveys, quizzes, calculators, customer portals, membership sites, HR dashboards, and internal tools, all from one centralized, scalable platform.

**Average Rating:** 4.6/5.0

**Total Reviews:** 184

#### How Do G2 Users Rate Formaloo?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Control:** 1.7/10 (Category avg: 8.8/10)
- **Analytics:** 6.7/10 (Category avg: 8.5/10)
- **Collection of information:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Formaloo?

- **Seller:** [Formaloo](https://www.g2.com/sellers/formaloo)
- **Year Founded:** 2020
- **HQ Location:** Toronto, CA
- **Twitter:** @formaloo  
670 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e720b9d8db825fafe1d77f84e76a27c5c8f8d934f18658339b7a32ef781f021c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fformaloohq%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Founder
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 85% Small, 9% Medium

#### What Do G2 Reviewers Say About Formaloo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Formaloo to be **extremely user-friendly** , effortlessly streamlining form creation and data collection processes.
- Users value the **high flexibility** of Formaloo, enabling quick customization and a powerful, user-friendly experience.
- Users appreciate the **design flexibility** of Formaloo, allowing for tailored forms that align with their brand identity.
- Users find Formaloo's **easy setup** and intuitive interface make it a valuable tool for everyday work.
- Users appreciate the **ease of use** and versatility of Formaloo, making complex form creation straightforward and effective.

##### Cons

- Users often feel the need for **missing features** , such as a native MCP and improved UI for complex tasks.
- Users often face **layout issues** that hinder workflow, especially with a crowded UI and limited element movement.
- Users find the **learning curve challenging** with complex logic functions and a crowded UI in Formaloo.
- Users find the **template management cumbersome** , especially with limited customization and navigation issues that hinder usability.
- Users often struggle with the **crowded dashboard and limited precision** in the logic builder, complicating their workflow.

#### What Are Recent G2 Reviews of Formaloo?

**["Simple, Practical, and Organized Platform for Wellness Forms, Surveys, and Feedback Collection"](https://www.g2.com/survey_responses/formaloo-review-12854720)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/formaloo-review-12854720)

**["Formaloo: Effortless Drag-and-Drop Form Builder with Flexible Workflows"](https://www.g2.com/survey_responses/formaloo-review-13052636)**

**Rating:** 5.0/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/formaloo-review-13052636)

#### What Are G2 Users Discussing About Formaloo?

- [What is Formaloo used for?](https://www.g2.com/discussions/what-is-formaloo-used-for) - 1 comment, 2 upvotes

### [Giosg](https://www.g2.com/products/giosg/reviews)

Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Giosg?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)
- **Analytics:** 9.4/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Giosg?

- **Seller:** [Giosg.com](https://www.g2.com/sellers/giosg-com)
- **Year Founded:** 2011
- **HQ Location:** Helsinki, Finland
- **Twitter:** @giosgCom  
537 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=943043f97616bc6c3f3b3a3d1b2d13c13f6cc65a8c35a1517afebdc8a6d3576e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgiosg-com&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 36% Medium

#### What Are Recent G2 Reviews of Giosg?

**["Cost efficient and very customizable"](https://www.g2.com/survey_responses/giosg-review-9094265)**

**Rating:** 5.0/5.0 stars

_— Meriam V._

[Read full review](https://www.g2.com/survey_responses/giosg-review-9094265)

**["''Solves/fits well managing sales in our todays world.''"](https://www.g2.com/survey_responses/giosg-review-9855429)**

**Rating:** 5.0/5.0 stars

_— Cherry W._

[Read full review](https://www.g2.com/survey_responses/giosg-review-9855429)

#### What Are G2 Users Discussing About Giosg?

- [What is Giosg used for?](https://www.g2.com/discussions/what-is-giosg-used-for)

- [‹ Prev‹ Prev](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=10&source=category#product-list)
- [1](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&source=category#product-list)
- [2](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=2&source=category#product-list)
- …
- [7](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=7&source=category#product-list)
- [8](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=8&source=category#product-list)
- [9](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=9&source=category#product-list)
- [10](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=10&source=category#product-list)
- 11
- [12](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=12&source=category#product-list)
- [13](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=13&source=category#product-list)
- [14](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=14&source=category#product-list)
- [15](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=15&source=category#product-list)
- …
- [50](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=50&source=category#product-list)
- [51](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=51&source=category#product-list)
- [Next ›Next ›](/categories/chatbots?open_modal_url=%2Fpt%2Fproducts%2Fsendpulse%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots&order=g2_score&page=12&source=category#product-list)

Spotlight Categories

[Experience Management Software](https://www.g2.com/categories/experience-management)

[Email Marketing Software](https://www.g2.com/categories/email-marketing)

[Compensation Management Software](https://www.g2.com/categories/compensation-management)

[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

[Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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