# Best Chatbots Software - Page 47

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 760

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 760+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Aissist.io

Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T12%3A07%3A28Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1398334&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257Ce3383190-f958-4397-bfdf-5f3a9739d450%26page%3D47&secure%5Btoken%5D=2e9cd59a3000100e560b708beee89e67ae1606cedd6a6dc6b0ac61fcad99f618&secure%5Burl%5D=https%3A%2F%2Faissist.io&secure%5Burl_type%5D=book_demo)

### [Smart Bot](https://www.g2.com/products/smart-bot/reviews)

Deploy Smart Bot across all of the conversational channels your customers use to provide them with instant, automated support whenever they need help. - Make every customer interaction count: Smart Bot is a more efficient way to resolve customer issues because it can adapt its responses in real-time based on the nature of the conversation and also know when it’s the right time to move the conversation over to a living, breathing customer service agent. - A lot smarter than the average chatbot: Smart Bot uses sophisticated algorithms to instantly recognize the intent behind customer inquiries in order to surface the most relevant responses possible, all in an incredibly fluid, lifelike, and conversational manner. - A chatbot that’s endlessly customizable: Smart Bot is built on industry-leading Tock technology, an advanced open-source conversational platform, to provide a more transparent and secure customer service experience that can be built to spec based on a brand’s specific customer service needs. - Backed by experts, built for success: While our next-gen chatbot can help you automate simple customer actions, like tracking packages or updating subscriptions, what sets Smart Bot apart is our team of experts dedicated to making it an ROI-positive customer service solution for you from day one.

#### Who Is the Company Behind Smart Bot?

- **Seller:** [Smart Tribune](https://www.g2.com/sellers/smart-tribune)
- **Year Founded:** 2011
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d22041a5dbdd7552243d2921c8412a009b45dcff959e0e92c1faa9151e82707&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmart-tribune&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

### [SmartConvo](https://www.g2.com/products/smartconvo/reviews)

SmartConvo is an AI-powered knowledge platform that transforms enterprise data into instant, accurate answers. It leverages secure AI technology to train on your proprietary business data, delivering real-time, context-aware insights tailored to your organization’s unique needs. Designed for customer support, sales, HR, and more, SmartConvo streamlines workflows, automates processes, and enhances decision-making by providing precise and actionable information. With enterprise-grade security and the ability to train on private data, SmartConvo empowers teams to work smarter, respond faster, and achieve better results efficiently.

#### Who Is the Company Behind SmartConvo?

- **Seller:** [SmartConvo](https://www.g2.com/sellers/smartconvo)
- **Year Founded:** 2024
- **HQ Location:** Surat, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1f6c51c3a192b8726765bd0875709b55f7ba0fbd739d446d41ebbfa112f48b9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartconvoio%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [Smax AI](https://www.g2.com/products/smax-ai/reviews)

Smax AI is the All-in-One Sales & Engagement Automation Platform trusted by 6,800+ businesses to turn conversations into conversions. With AI-powered Live Chat, a Bot Automation Builder, and built-in tools for sales and marketing, teams can reply across channels, capture leads, and boost revenue - all from one platform. As a proud Meta Business Partner, Smax AI helps your team grow without growing the workload.

#### Who Is the Company Behind Smax AI?

- **Seller:** [Smax](https://www.g2.com/sellers/smax)
- **Year Founded:** 2018
- **HQ Location:** Wyoming, USA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d00173ec2733b8a2b18ce4020f2a549b49f84f6ea1858d9f55f04b2ce1552aab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fsmax-ai-6706b9360%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Social AI Copilot](https://www.g2.com/products/social-ai-copilot/reviews)

Social AI Copilot by Highperformr is an advanced AI-driven assistant designed to streamline social media content creation and management. Tailored for social media managers and content creators, it facilitates the drafting, scheduling, publishing, and monitoring of posts across platforms like LinkedIn and X (formerly Twitter). By automating content research and generation, Social AI Copilot enables users to produce personalized, engaging posts efficiently, allowing more time to interact with their audience.

#### Who Is the Company Behind Social AI Copilot?

- **Seller:** [Highperformr Inc](https://www.g2.com/sellers/highperformr-inc)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **Twitter:** @HighperformrAI  
158 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=30dafc9d2f342caca7864df6eb050846c6dbece35ea19dc7d2178e9c9b7e874e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighperformr-ai&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

### [Social Intents](https://www.g2.com/products/social-intents/reviews)

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Social Intents?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Social Intents?

- **Seller:** [Social Intents](https://www.g2.com/sellers/social-intents)
- **Year Founded:** 2015
- **HQ Location:** Atlanta, GA
- **Twitter:** @socialintents  
3,649 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a71f35259f4fd7761dc894535e790a0e6c18cdd08f32a9e84ed58fb21cde8787&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocialintents%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 30% Large

#### What Are Recent G2 Reviews of Social Intents?

**["Social Intents"](https://www.g2.com/survey_responses/social-intents-review-5311213)**

**Rating:** 4.5/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/social-intents-review-5311213)

**["Great messaging tool"](https://www.g2.com/survey_responses/social-intents-review-8274816)**

**Rating:** 5.0/5.0 stars

_— Manju S._

[Read full review](https://www.g2.com/survey_responses/social-intents-review-8274816)

#### What Are G2 Users Discussing About Social Intents?

- [How do you embed a chat in team?](https://www.g2.com/discussions/how-do-you-embed-a-chat-in-team)
- [How do I add MS teams to my website?](https://www.g2.com/discussions/how-do-i-add-ms-teams-to-my-website)
- [Can you embed Microsoft teams?](https://www.g2.com/discussions/can-you-embed-microsoft-teams)
- [What is Social intent?](https://www.g2.com/discussions/what-is-social-intent)

### [Spotler Aigent](https://www.g2.com/products/spotler-aigent/reviews)

Optimise your operational efficiency and increase satisfaction. Build your own chatbot, have it built by our experts, or immediately implement our latest AI-powered bot.

#### Who Is the Company Behind Spotler Aigent?

- **Seller:** [Spotler Group](https://www.g2.com/sellers/spotler-group-a3f6b7c0-24fb-4205-9f31-02f8a1d43e29)
- **Year Founded:** 2001
- **HQ Location:** Rotterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b56c0f59c6bec30134538449063af8ce8521d26f28197bced3170e60a9fc965&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspotler-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 employees on LinkedIn®

### [Sprout AI](https://www.g2.com/products/sprout-ai-sprout-ai/reviews)

Our startup features a ChatGPT-driven widget that encapsulates Knowledgebase, Helpdesk, Sales support, Conversational Forms, and Lead Generation. It's lightweight yet robust, designed for rapid implementation across small to large businesses – offering an unparalleled cost-effective solution.

#### Who Is the Company Behind Sprout AI?

- **Seller:** [Sprout AI](https://www.g2.com/sellers/sprout-ai-d6d93ed3-14b7-4ca4-9ccc-57ad45aaef3c)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Sqlchat](https://www.g2.com/products/sqlchat/reviews)

SQL Chat is an innovative, chat-based SQL client and editor designed to revolutionize database management. By integrating conversational interfaces, it simplifies the process of writing, executing, and managing SQL queries, making database interactions more intuitive and efficient. Key Features and Functionality: - Conversational Interface: Engage with your databases through a chat-based platform, allowing for natural language interactions and streamlined query execution. - Multi-Model Support: Choose from various AI models, including GPT-3.5 Turbo, GPT-4 Turbo, GPT-4, GPT-4o, and Deepseek Chat, to tailor the experience to your needs. - Custom API Integration: Input your own OpenAI API key and endpoint to personalize the service and manage usage quotas effectively. - User Preferences: Adjust language settings and themes to create a comfortable and personalized user environment. Primary Value and User Solutions: SQL Chat addresses the complexity often associated with traditional SQL clients by offering a user-friendly, conversational interface. This approach reduces the learning curve for new users and enhances productivity for experienced database professionals. By supporting multiple AI models and allowing custom API integrations, SQL Chat provides flexibility and scalability, catering to diverse user requirements. Its emphasis on personalization and ease of use makes database management more accessible and efficient for a wide range of users.

#### Who Is the Company Behind Sqlchat?

- **Seller:** [SQL Chat](https://www.g2.com/sellers/sql-chat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Stackchat](https://www.g2.com/products/stackchat/reviews)

Stackchat Studio: The Ultimate Conversation Builder, Enable any member of your organisation to quickly build, test and deploy custom chatbots.

#### Who Is the Company Behind Stackchat?

- **Seller:** [Stackchat](https://www.g2.com/sellers/stackchat)
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9151a8bc6528d1a946ccd5f2351e5f00a3de4879cb820c482b5a6155d3809b95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18146962&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Standard Bots](https://www.g2.com/products/standard-bots/reviews)

Standard Bots specializes in developing advanced 6-axis collaborative robotic arms designed and manufactured in the USA. Their flagship product, the RO1, is engineered to enhance human productivity by offering an accessible, user-friendly automation solution. The RO1 stands out for its elevated payload capacity, seamless integration, versatile applications, and cutting-edge vision features, all at a competitive price point. By combining intuitive hardware with next-generation software, Standard Bots aims to accelerate human-robot collaboration and improve lives globally.

#### Who Is the Company Behind Standard Bots?

- **Seller:** [Standard Bots](https://www.g2.com/sellers/standard-bots)
- **Year Founded:** 2016
- **HQ Location:** Glen Cove, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=680e0928b6de3c17cb88e225fac9b365bf70b9ddf8fb569fdbabe742a2ce3341&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstandard-bots%2F&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®

### [Superintelligent](https://www.g2.com/products/superintelligent/reviews)

Superintelligent is an AI enablement platform designed to accelerate AI adoption and engagement within organizations. It offers a comprehensive suite of tools and resources that empower teams to effectively integrate AI into their workflows, thereby enhancing productivity and driving business value.

#### Who Is the Company Behind Superintelligent?

- **Seller:** [Superintelligent](https://www.g2.com/sellers/superintelligent)
- **Year Founded:** 2023
- **HQ Location:** New York , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9d4d0c75d117a8b7c03a816ea51cb0cb785ea753774ffd8ae0b778a52d6b55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperintelligent&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Support Guy](https://www.g2.com/products/support-guy/reviews)

SupportGuy is a cutting-edge customer support platform that uses ChatGPT technology to provide instant, personalized support to customers 24/7. Our conversational chatbot analyzes user queries and extracts the most relevant information from your knowledge base, ensuring that your customers get the answers they need quickly and easily. It's fully customizable, allowing you to match your chatbot to your brand's look and feel. It's also incredibly easy to integrate into your website, with just a few lines of code. SupportGuy offers powerful analytics and reporting tools that allow you to track your chatbot's performance and optimize your customer service. With different pricing plans available, you can choose the option that's best suited to your needs. SupportGuy is revolutionizing the way businesses provide customer support, making it easy to automate your customer service and enhance your customer experience.

#### Who Is the Company Behind Support Guy?

- **Seller:** [Support Guy](https://www.g2.com/sellers/support-guy)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Surbo](https://www.g2.com/products/valuefirst-a-twilio-company-surbo/reviews)

Surbo is an AI-driven conversational platform developed by ValueFirst, designed to automate and enhance customer interactions across various channels. By integrating intelligent chatbots, Surbo enables businesses to streamline communication processes, improve customer engagement, and boost operational efficiency. Key Features and Functionality: - Multi-Channel Integration: Surbo seamlessly integrates with over 35 platforms, including websites, WhatsApp, Facebook Messenger, Twitter, WeChat, Line, Telegram, MS Teams, Skype, Slack, and mobile applications, ensuring a consistent customer experience across all touchpoints. - Artificial Intelligence and Machine Learning: Utilizing advanced AI and machine learning algorithms, Surbo understands and processes natural language, enabling human-like conversations and accurate responses to customer inquiries. - 24/7 Customer Support: The platform provides round-the-clock customer service by automating routine conversations, with the capability to escalate complex issues to live agents when necessary, ensuring uninterrupted support. - Personalized Customer Engagement: Surbo offers dynamic cross-channel campaigns and personalized notifications, engaging users at every stage of their buying journey and enhancing overall customer experience. - Comprehensive Analytics: The platform provides in-depth insights into user interactions, enabling businesses to refine their communication strategies and improve key performance metrics. Primary Value and Solutions: Surbo addresses the need for efficient and scalable customer communication by automating interactions, reducing response times, and providing personalized experiences. It helps businesses enhance customer satisfaction, increase conversion rates, and reduce operational costs by streamlining support, marketing, and sales processes. By leveraging Surbo, companies can ensure consistent and engaging conversations with their customers, leading to stronger relationships and improved business outcomes.

#### Who Is the Company Behind Surbo?

- **Seller:** [ValueFirst, a Tanla company](https://www.g2.com/sellers/valuefirst-a-tanla-company)
- **Year Founded:** 2003
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3334dae45acc7a601e98edc441ccd07aa377a805777f5739598721a74c9a0cb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F78574&secure%5Burl_type%5D=linkedin_company_website)  
508 employees on LinkedIn®

### [Svachat](https://www.g2.com/products/svachat/reviews)

Svachat is a platform to self-build Chatbots in a simple and friendly way. With 0 code. Easy, intuitive and powerful. We are specialists in the development of Chatbots and Virtual Assistants.

#### Who Is the Company Behind Svachat?

- **Seller:** [Svachat](https://www.g2.com/sellers/svachat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Swirl](https://www.g2.com/products/swirl-swirl/reviews)

Swirl is an AI-powered solution designed to enhance e-commerce product pages by embedding a native, on-page AI experience that mimics a knowledgeable in-store expert.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Swirl?

- **Seller:** [Swirl](https://www.g2.com/sellers/swirl)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Swirl?

**["Effortless Comparison, Exceptional Insights"](https://www.g2.com/survey_responses/swirl-review-12590287)**

**Rating:** 5.0/5.0 stars

_— Sagnik D._

[Read full review](https://www.g2.com/survey_responses/swirl-review-12590287)

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Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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