# Best Chatbots Software - Page 14

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 760

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 760+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=90225&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T15%3A33%3A52Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257Ce3383190-f958-4397-bfdf-5f3a9739d450%26page%3D14&secure%5Btoken%5D=e0dd501821d66550c2ac227bf6ceaf21ef903ef9b950aaeeb443644e6b869559&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo)

### [Zaion](https://www.g2.com/products/zaion/reviews)

Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. The same frustration remains today in client services. People are tired of waiting for simple requests & want things done fast. Advisors want to solve real problems & create shared value with their customers. At Zaion, we’ve built intelligent virtual agents who are able to replicate with 100% fidelity advisors’ abilities to greet & understand your customers’ requests. Our agents automate one in three conversations—we detect more emotional conversations so customers & advisors can treat each other with all the empathy & humanity that they deserve. Zaion handles a million conversations a month for Global 2000 customers—& puts the customer & the relationship front & center.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Zaion?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Zaion?

- **Seller:** [Zaion](https://www.g2.com/sellers/zaion)
- **Year Founded:** 2017
- **HQ Location:** Paris, FR
- **Twitter:** @Zaion  
3 Twitter followers
- **LinkedIn® Page:** [fr.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e281f8f953a4afce3232cb73513a9a4fc8457297c08dae59d81128fb64c12b6&secure%5Burl%5D=https%3A%2F%2Ffr.linkedin.com%2Fcompany%2Fzaion-conversational-ai-cx&secure%5Burl_type%5D=linkedin_company_website)  
104 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 50% Large, 33% Medium

#### What Are Recent G2 Reviews of Zaion?

**["A reliable partner"](https://www.g2.com/survey_responses/zaion-review-4825309)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/zaion-review-4825309)

**["An agile, friendly and reliable partner over the past years"](https://www.g2.com/survey_responses/zaion-review-4764918)**

**Rating:** 4.5/5.0 stars

_— Daniel M._

[Read full review](https://www.g2.com/survey_responses/zaion-review-4764918)

#### What Are G2 Users Discussing About Zaion?

- [What is Zaion used for?](https://www.g2.com/discussions/what-is-zaion-used-for)

### [AtlasRTX](https://www.g2.com/products/atlasrtx/reviews)

Founded in 2016 in Park City, UT, AtlasRTX is the leading AI-powered digital assistant solution, building sophisticated Real-Time Experience programs for global enterprise organizations such as HPEHewlett Packard Enterprise (HPE), Dell Technologies, and Purdue University’s Krannert School of Business, among others. AtlasRTX’s RTX platform combines advanced AI digital assistants, messaging and human-augmented engagement to transform the way firms brands connect with, and delight, their customers.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate AtlasRTX?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind AtlasRTX?

- **Seller:** [AtlasRTX](https://www.g2.com/sellers/atlasrtx)
- **Year Founded:** 2013
- **HQ Location:** San Diego, California, United States
- **Twitter:** @AtlasRTX  
679 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d49e5bc1fd2de2c7338fc031ea4c3cbcc6d2b52e75308cd4177e1708d5d3d541&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverse-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 33% Large

#### What Are Recent G2 Reviews of AtlasRTX?

**["Changed our business forever!"](https://www.g2.com/survey_responses/atlasrtx-review-4911870)**

**Rating:** 5.0/5.0 stars

_— Chris H._

[Read full review](https://www.g2.com/survey_responses/atlasrtx-review-4911870)

**["Power of AI that change your outlook towards Business forever"](https://www.g2.com/survey_responses/atlasrtx-review-7615436)**

**Rating:** 5.0/5.0 stars

_— Sayam R._

[Read full review](https://www.g2.com/survey_responses/atlasrtx-review-7615436)

#### What Are G2 Users Discussing About AtlasRTX?

- [What is AtlasRTX used for?](https://www.g2.com/discussions/what-is-atlasrtx-used-for)

### [BotSpice](https://www.g2.com/products/botspice/reviews)

BotSpice is an AI & NLP powered DIY chatbot platform. BotSpice offers you a no-code platform wherein building a chatbot is easy and takes little to no effort. Speed up customer resolutions, qualify leads, and grow your pipeline with fully customizable chatbots. You can now create a fully functional chatbot without writing a single line of code. With our codeless website chatbot builder, all you need to do is create a flow for your chatbot using our drag-and-drop interface and type in your bot response.

**Average Rating:** 4.8/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate BotSpice?

- **Control:** 9.2/10 (Category avg: 8.8/10)
- **Analytics:** 9.2/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BotSpice?

- **Seller:** [BotSpice](https://www.g2.com/sellers/botspice)
- **Year Founded:** 2020
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0b59bf2fb3372869fb36733f4c7cd309841b025ec466c5a301fbeef56824c936&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotspice-diowise&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 17% Large

#### What Do G2 Reviewers Say About BotSpice?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of BotSpice, finding it accessible even for those without technical skills.
- Users value the **easy integrations** offered by BotSpice, enhancing their ability to create multilingual bots effortlessly.
- Users find BotSpice **very helpful** for creating multilingual bots with its easy navigation and user-friendly interface.
- Users value the **seamless integration** capabilities of BotSpice, enhancing their experience across multiple messaging platforms.
- Users value the **customization options** of BotSpice, allowing for tailored multilingual bots and seamless app integration.

##### Cons

- Users find the **pricing quite high** , making BotSpice less accessible for small startups and businesses.
- Users express concerns about the **high pricing** of BotSpice, noting that many features are not free.
- Users experience occasional **lagging issues** when creating flows, affecting their overall productivity with BotSpice.

#### What Are Recent G2 Reviews of BotSpice?

**["Wonderful software for creating bots"](https://www.g2.com/survey_responses/botspice-review-10669316)**

**Rating:** 5.0/5.0 stars

_— Aastha K._

[Read full review](https://www.g2.com/survey_responses/botspice-review-10669316)

**["Wonderful tool for creating and deploying Bots"](https://www.g2.com/survey_responses/botspice-review-10614721)**

**Rating:** 5.0/5.0 stars

_— Rocky S._

[Read full review](https://www.g2.com/survey_responses/botspice-review-10614721)

### [Chatbot Builder](https://www.g2.com/products/chatbot-builder/reviews)

Chatbot Builder makes it easy to build and train AI chatbots that promptly answer user queries - supercharging your sales and support conversations. Get powerful AI support automation and lead capture with Chatbot Builder. Enable customers to immediately engage with personalized, comprehensive customer support and sales guidance without human intervention. Chatbot Builder's AI chatbots can analyze CRM and external data to provide accurate responses and recommendations for customers’ unique needs.

**Average Rating:** 4.4/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Chatbot Builder?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 9.4/10 (Category avg: 8.8/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Chatbot Builder?

- **Seller:** [chatbotbuilder](https://www.g2.com/sellers/chatbotbuilder)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3d7ff8baa920b79dc5f588786d00d2b2f806babbd8b1503fd142e610a7f03909&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatbotbuilder%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Small, 42% Medium

#### What Do G2 Reviewers Say About Chatbot Builder?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of Chatbot Builder enhances efficiency in creating and managing AI chatbots.
- Users find the **easy creation** process of Chatbot Builder simplifies chatbot setup and enhances team efficiency.
- Users find the **easy setup process** for creating chatbots straightforward and user-friendly.
- Users find the **helpfulness** of Chatbot Builder invaluable, enabling teams to focus on complex interactions.

##### Cons

- Users find it challenging to gain **insight into user interactions** , making it hard to improve the chatbot experience.
- Users find it challenging to achieve **clear understanding** of user interactions, impacting their ability to improve chatbot performance.

#### What Are Recent G2 Reviews of Chatbot Builder?

**["Easiest chatbuilder with customized features"](https://www.g2.com/survey_responses/chatbot-builder-review-10361118)**

**Rating:** 5.0/5.0 stars

_— Vikash M._

[Read full review](https://www.g2.com/survey_responses/chatbot-builder-review-10361118)

**["Innovative and Cutting Edge Technology, empowering our sales and customer support"](https://www.g2.com/survey_responses/chatbot-builder-review-9669207)**

**Rating:** 5.0/5.0 stars

_— Akshat R._

[Read full review](https://www.g2.com/survey_responses/chatbot-builder-review-9669207)

### [CHATTERgo](https://www.g2.com/products/chattergo/reviews)

Introducing CHATTERgo, your AI Store Concierge and Product Consultant that address customer needs and boosts sales. CHATTERgo is a transformative AI conversational solution aimed at enhancing the shopping experience on your store. Unlike traditional e-commerce in-site search that relies on exact keyword matches, CHATTERgo leverages ChatGPT and vector-based search technologies to find most relevant product data and content. CHATTERgo can also handle both customer service related requests such as order fulfilment status, making CHATTERgo your 24/7 store concierge.

**Average Rating:** 4.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate CHATTERgo?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 7.5/10 (Category avg: 8.8/10)
- **Analytics:** 9.2/10 (Category avg: 8.5/10)
- **Collection of information:** 9.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CHATTERgo?

- **Seller:** [CHATTERgo](https://www.g2.com/sellers/chattergo)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Do G2 Reviewers Say About CHATTERgo?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise CHATTERgo for its **reliable customer support** , which enhances the overall user experience and satisfaction.
- Users commend the **ease of implementation** with CHATTERgo, enhancing usability for both individuals and businesses.
- Users find CHATTERgo's **helpful AI-powered Virtual Associates** essential for product searches and recommendations across multiple languages.

##### Cons

- Users find the **slow loading** of CHATTERgo frustrating, as it affects usability and product detection efficiency.

#### What Are Recent G2 Reviews of CHATTERgo?

**["Simple, Fast, and Reliable Team Communication Tool"](https://www.g2.com/survey_responses/chattergo-review-11350702)**

**Rating:** 4.0/5.0 stars

_— Abhay Deep P._

[Read full review](https://www.g2.com/survey_responses/chattergo-review-11350702)

**["CHATTERgo Experience review"](https://www.g2.com/survey_responses/chattergo-review-11147365)**

**Rating:** 4.0/5.0 stars

_— Sanam R._

[Read full review](https://www.g2.com/survey_responses/chattergo-review-11147365)

### [Cohere](https://www.g2.com/products/cohere-io/reviews)

Cohere is the next generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. Exceed customer expectations every single time with accurate answers to complex questions, eliminate transfers with instant routing and triage, and proactively solve issues with powerful workflows – all within your existing CX stack.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Cohere?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)
- **Analytics:** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Cohere?

- **Seller:** [Ramp Financial](https://www.g2.com/sellers/ramp-financial)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @tryramp  
37,469 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80d9d85939d1a7fdc7cd6bc9853ccc70c1eb9079d84299e7a6cbc7a44c63e691&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Framp%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,713 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 64% Small, 27% Medium

#### What Are Recent G2 Reviews of Cohere?

**["Enterprise-Ready AI with Strong Language Understanding and Easy-to-Integrate APIs"](https://www.g2.com/survey_responses/cohere-review-13208563)**

**Rating:** 4.5/5.0 stars

_— LOKESH G._

[Read full review](https://www.g2.com/survey_responses/cohere-review-13208563)

**["Easy to Use and Helpful for Everyday AI Tasks"](https://www.g2.com/survey_responses/cohere-review-13205433)**

**Rating:** 4.0/5.0 stars

_— Muhammad O._

[Read full review](https://www.g2.com/survey_responses/cohere-review-13205433)

### [Get Answer](https://www.g2.com/products/get-answer/reviews)

GetAnswer is an AI-powered chatbot platform designed to transform customer engagement effortlessly. With its easy-to-use interface, you can create, integrate, and embed intelligent chatbots on your website within minutes. GetAnswer allows seamless integration with various knowledge sources, including URLs, PDFs, Google Drive, and Notion, ensuring your chatbot is equipped with the most relevant and up-to-date information. Enhance your customer support experience with GetAnswer's 24/7 availability and simple embedding process, all without the need for a credit card. Start your free trial today and discover the power of GetAnswer in action!

**Average Rating:** 4.7/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Get Answer?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 9.0/10 (Category avg: 8.5/10)
- **Collection of information:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Get Answer?

- **Seller:** [GetAnswer](https://www.g2.com/sellers/getanswer)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 17% Large

#### What Do G2 Reviewers Say About Get Answer?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent customer support** from Get Answer, providing accurate assistance and integration with applications.
- Users find **Get Answer easy to use** , allowing seamless integration and chatbot creation without any coding skills.
- Users appreciate the **user-friendly platform** and seamless integration of Get Answer, enhancing their productivity effortlessly.
- Users highlight the **easy integration** of Get Answer, simplifying the addition of chatbots to their applications.
- Users appreciate the **easy integrations** of Get Answer, which simplify chatbot creation and enhance application functionality.

##### Cons

- Users feel the **high starting price** of Get Answer makes it less appealing compared to other AI platforms.
- Users find the **unclear understanding** of solutions confusing, often making it difficult to identify the best fit for their needs.

#### What Are Recent G2 Reviews of Get Answer?

**["Really helpful for managing messages in one place"](https://www.g2.com/survey_responses/get-answer-review-11448635)**

**Rating:** 5.0/5.0 stars

_— Sachin D._

[Read full review](https://www.g2.com/survey_responses/get-answer-review-11448635)

**["Review on Get-Answer"](https://www.g2.com/survey_responses/get-answer-review-10939361)**

**Rating:** 5.0/5.0 stars

_— Rupesh Kumar K._

[Read full review](https://www.g2.com/survey_responses/get-answer-review-10939361)

### [Kaily.ai](https://www.g2.com/products/kaily-ai/reviews)

Kaily.ai is your conversational AI agent, designed to work like a teammate, not just a chatbot. Businesses of all sizes use Kaily to deliver personalized, interactive experiences through natural language conversations across websites, apps, WhatsApp, email, and voice. Powered by advanced language models like GPT-4o, Claude, Gemini, and Llama, Kaily understands intent, responds in context, and guides users through tasks in a chat window. From resolving support issues to capturing leads and scheduling meetings, Kaily makes conversations feel seamless and human-like while helping teams handle more with less effort. What Kaily can do Automate and support key customer journeys, including: - Lead capture and qualification - Demo and meeting scheduling - Multilingual customer support - Order tracking and status updates - FAQ and knowledge base assistance Why teams choose Kaily - Omnichannel conversations: Engage on web, mobile, WhatsApp, email, and more. - Smooth agent handover: AI assists on initial queries with seamless human takeover when needed. - Custom workflows: Automate everyday processes like ticketing, order lookups, and appointment booking. - Code-free customization: Configure Kaily’s personality, flows, and styling without writing code. - Powerful integrations: Connect with CRMs, e-commerce platforms, helpdesks, and calendars. - Enterprise-ready: GDPR, SOC 2, ISO 27001 certified, role-based access, and dedicated support. - Industry-specific models: Retail and e-commerce, education, healthcare, finance, travel, and more. The benefits - Provide instant, personalized assistance in natural conversations 24/7. - Engage customers in chat, voice, and video for a complete experience. - Proactively engage visitors and convert them into customers. - Automate repetitive queries to free up your team. - Gain insights from chat data to improve engagement. - Scale customer interactions without scaling costs.

**Average Rating:** 4.6/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Kaily.ai?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kaily.ai?

- **Seller:** [Kaily.ai](https://www.g2.com/sellers/kaily-ai)
- **Year Founded:** 2023
- **HQ Location:** San Jose
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d64bff4e700002cb799d6193def5ccc52219046f451750f41ad7cc3176c5535&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcopilot-live&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Small, 36% Large

#### What Do G2 Reviewers Say About Kaily.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **easy integrations** of Kaily.ai, making chatbot deployment quick and hassle-free.
- Users appreciate the **seamless AI integration** of Kaily.ai, enhancing productivity with a dynamic virtual assistant experience.
- Users highlight the **seamless integration and personalization** of Kaily.ai's chat features, enhancing customer experience effectively.
- Users find Kaily.ai **easy to use** , allowing quick chatbot integration and real-time code checking for efficiency.
- Users appreciate the **end-to-end integration** of Kaily.ai with popular platforms for seamless data deployment.

##### Cons

- Users often experience **delayed responses** , resulting in errors and making query resolution frustrating at times.
- Users note the **lack of WhatsApp integration** , which hinders seamless functionality and user experience with Kaily.ai.
- Users experience a **slow loading** time between search and results, causing frustration during use.
- Users experience a **lag in performance** that can be frustrating during searches and retrieving results.
- Users report **unreliable service** due to frequent downtime and inconsistent responses to their queries.

#### What Are Recent G2 Reviews of Kaily.ai?

**["effort less management software"](https://www.g2.com/survey_responses/kaily-ai-review-11054947)**

**Rating:** 5.0/5.0 stars

_— RAJENDRA P._

[Read full review](https://www.g2.com/survey_responses/kaily-ai-review-11054947)

**["Mt take on Copilot.Live"](https://www.g2.com/survey_responses/kaily-ai-review-11197146)**

**Rating:** 4.0/5.0 stars

_— Leonardo S._

[Read full review](https://www.g2.com/survey_responses/kaily-ai-review-11197146)

### [KODA](https://www.g2.com/products/koda/reviews)

KODA is an enterprise-class AI automation platform that integrates chat, voice, and ticket automation to streamline business processes across customer service, sales, and internal operations. KODA delivers AI-powered chatbots for customer support, sales, marketing, and internal communications. Its adaptive chats engage customers with personalized product recommendations to reduce cart abandonment and drive conversions. AI-driven voicebots manage calls, answer queries, make outbound offers, and collect feedback, while ticket automation uses AI to understand customer intent and generate responses to email queries Ticket responses can be sent directly to the customer for swift resolution, or routed through your customer service platform for agent review and refinement. KODA Live Chat ensures a seamless handoff from bots to human agents, enabling fast and effective issue resolution. No-Code Development: KODA's no-code architecture enables rapid AI solution development, empowering teams to innovate and deploy solutions without technical barriers. Advanced Analytics: KODA provides a powerful suite of analytics tools to track, measure, and optimize the performance of chatbots, voicebots, and automation solutions. These insights help businesses understand user behavior and maximize operational efficiency. Large Language Models: Access the latest large language models, including OpenAI’s GPT, Anthropic’s Claude, and Google’s Gemini, to deliver accurate, cost-effective responses to user queries within the KODA platform. Integrations: KODA offers a REST API and integrates with any solution that supports data exchange, including: - Communication and messaging platforms - Customer support systems - Business intelligence tools - E-commerce platforms - Applicant Tracking Systems (ATS) KODA helps businesses enhance efficiency, improve customer satisfaction, and drive growth.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate KODA?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind KODA?

- **Seller:** [KODA](https://www.g2.com/sellers/koda)
- **Year Founded:** 2017
- **HQ Location:** Wrocław, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2e513d1fdf6febb158c9303b49c6331dc07fb5e20cfbc600dc3da30950c2417a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkoda-bots%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 40% Medium

#### What Are Recent G2 Reviews of KODA?

**["Technology that met my expectations"](https://www.g2.com/survey_responses/koda-review-6495124)**

**Rating:** 5.0/5.0 stars

_— Julia M._

[Read full review](https://www.g2.com/survey_responses/koda-review-6495124)

**["KODA is a company that perfectly meets our needs. Stable technology and a very professional team."](https://www.g2.com/survey_responses/koda-review-6498132)**

**Rating:** 5.0/5.0 stars

_— Daniel K._

[Read full review](https://www.g2.com/survey_responses/koda-review-6498132)

### [Newo](https://www.g2.com/products/newo/reviews)

Newo.ai is the only Voice AI Employee platform built for scale. Our 1-Click Voice AI Builder creates a fully functional, revenue-generating AI receptionist in under three minutes with just a website URL—no code required. Unlike generic AI tools, Newo.ai solves the biggest challenges in voice automation: AI Hallucinations – Our Supervisor/Observer architecture delivers a 99.7% Lead Success Score. Slow Deployment – 1-Click setup launches production-ready Voice AI Employees instantly. High Maintenance Costs – Centralized dashboards make large-scale updates simple. Your Voice AI Employee answers calls, books appointments, and engages across phone, SMS, Instagram, WhatsApp, Yelp, TikTok, and web chat—24/7, in multiple languages, with human-like conversations. Businesses that implement a Voice AI Employee see $25K–$50K in additional monthly revenue by capturing leads missed after hours or during peak times. The perfect white-label solution for IT firms, VoIP providers, CRM/POS vendors, and marketing/web design agencies, Newo.ai enables instant multi-client deployment, industry-specific templates, and measurable ROI through Additional Secured Revenue (ASR) tracking.

**Average Rating:** 4.9/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Newo?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Newo?

- **Seller:** [Newo.ai](https://www.g2.com/sellers/newo-ai)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, California, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b86d4128238d5cd8d251bb4ac53aa5d920fbd1e5a932b210d04115a892efcfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnewo-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
77 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small, 45% Large

#### What Do G2 Reviewers Say About Newo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless integrations** of Newo.ai, enhancing efficiency and boosting reservation bookings significantly.
- Users find the **easy setup** of Newo.ai impressive, allowing them to quickly implement and enjoy its benefits.
- Users find Newo.ai's **exceptional support and natural conversation flow** invaluable for enhancing customer interactions and efficiency.
- Users love how Newo.ai is a **time-saving solution** that streamlines bookings, boosting efficiency and revenue significantly.
- Users praise the **automation features** of Newo, seamlessly integrating lead scoring and enhancing the sales process.

##### Cons

- Users express concern over the **lack of insight** into call origins, complicating the tracking of social media ad effectiveness.
- Users find the **learning curve challenging** , needing initial trial and error before achieving desired conversation quality.

#### What Are Recent G2 Reviews of Newo?

**["Transformative AI with Quick Setup and Stellar Support"](https://www.g2.com/survey_responses/newo-review-12437841)**

**Rating:** 5.0/5.0 stars

_— Jacob B._

[Read full review](https://www.g2.com/survey_responses/newo-review-12437841)

**["Rapid Deployment and AI Integration Excellence"](https://www.g2.com/survey_responses/newo-review-12438347)**

**Rating:** 5.0/5.0 stars

_— J Rio F._

[Read full review](https://www.g2.com/survey_responses/newo-review-12438347)

### [OneHash Chat](https://www.g2.com/products/onehash-chat/reviews)

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

**Average Rating:** 4.8/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate OneHash Chat?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind OneHash Chat?

- **Seller:** [OneHash](https://www.g2.com/sellers/onehash)
- **Year Founded:** 2020
- **HQ Location:** Delaware
- **Twitter:** @OneHash  
593 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22bed1ad7527530dcac78273c7f2db7a15eaa592c7fdbdf8f5990fa145c1f411&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonehash&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 62% Small, 38% Medium

#### What Do G2 Reviewers Say About OneHash Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of OneHash Chat, enhancing team communication and efficiency daily.
- Users appreciate the **collaboration efficiency** of OneHash Chat, which enhances team communication and streamlines daily tasks.
- Users appreciate the **ease of communication** with OneHash Chat, enhancing team collaboration through its simple and efficient interface.
- Users appreciate the **ease of use** of OneHash Chat, which greatly enhances team communication and efficiency.
- Users love the **easy communication** with OneHash Chat, praising its simple interface and efficient collaboration tools.

#### What Are Recent G2 Reviews of OneHash Chat?

**["Excellent Addition for Customer Support Teams"](https://www.g2.com/survey_responses/onehash-chat-review-9966138)**

**Rating:** 5.0/5.0 stars

_— Aditya N._

[Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9966138)

**["OneHash Chat: Streamlined Communication & Faster Conversions"](https://www.g2.com/survey_responses/onehash-chat-review-9893942)**

**Rating:** 4.5/5.0 stars

_— Jenis K._

[Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9893942)

### [Serviceform](https://www.g2.com/products/serviceform/reviews)

Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses around the world to convert website visitors into revenue. This is done by combining lead generation tools, analytics to identify the behaviour of the website visitors and a CRM to provide a single solution for website conversion and customer management. Our vision is to be a globally leading company focused on pushing the boundaries of online lead generation and communication. We want to be the only software your business needs for Sales, Support and Marketing. Serviceform is a Finland-based SaaS company. We are committed to growing the best possible lead generation tools and analytics tools. We want to allow business owners to make educated decisions and grow their businesses predictably. About our technology, we provide an all-in-one software platform that helps companies simplify their sales, marketing, and customer support process. • The only 6 website conversion tools you'll need: Chatbot, Live chat, Dynamic form, Conversational landing page, Engagement chatbot, Popup, and Floating bar. • Management tools: Flex xRM, Ourly Meeting scheduler, Website analytics, and Cookie banner. • Communication tools: Social inbox, Email and SMS campaign builder. Check us out at Serviceform.com!

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Serviceform?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)
- **Analytics:** 6.7/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Serviceform?

- **Seller:** [Serviceform](https://www.g2.com/sellers/serviceform)
- **Year Founded:** 2017
- **HQ Location:** Turku, FIN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c2f9c79701cbc29e2abaecb297de4760c9658ebb3e9b4d9c29fdec97d2a89b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flinkedin-serviceform&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 90% Small

#### What Are Recent G2 Reviews of Serviceform?

**["Making our workflow easy and helps us to use our database more effectively"](https://www.g2.com/survey_responses/serviceform-review-8022885)**

**Rating:** 5.0/5.0 stars

_— Dr. Pravarti M._

[Read full review](https://www.g2.com/survey_responses/serviceform-review-8022885)

**["We use Serviceform's chatbot, cookies and lead bar on our website. Everything has worked really well"](https://www.g2.com/survey_responses/serviceform-review-7883435)**

**Rating:** 5.0/5.0 stars

_— Alina S._

[Read full review](https://www.g2.com/survey_responses/serviceform-review-7883435)

#### What Are G2 Users Discussing About Serviceform?

- [What is Serviceform used for?](https://www.g2.com/discussions/what-is-serviceform-used-for)

### [TxtCart](https://www.g2.com/products/txtcart/reviews)

TxtCart is trusted by 3,000+ Shopify and Shopify Plus stores. We offer eCommerce businesses the ability to grow sales, and relationships with customers through conversational text marketing. Using TxtCart, your team will be able to grow a compliant subscriber list, leverage your store’s historical Shopify data to create targeted SMS marketing campaigns, reduce abandoned carts and have two-way conversations with customers unlocking a brand-new marketing channel to drive meaningful ROI. We're so confident in our product offering that we guarantee a 10X ROI or your money back, an industry-leading statistic. We're a fully remote team of 20+ employees across the US, Canada, and beyond! We're a customer support-first company, but more than anything else, our competitive advantage is that we are incredibly results-driven, from our guarantees to our results, and our pricing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate TxtCart?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind TxtCart?

- **Seller:** [TxtCart](https://www.g2.com/sellers/txtcart)
- **Year Founded:** 2019
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=276f2d3856caf2632a0e5393ae2caa35947e0b957efd478a1bd397d1aab4de1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftxtcart%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About TxtCart?

_AI-generated summary from verified user reviews_

##### Cons

- Users criticize TxtCart for its **questionable pricing model** , charging a portion of sales for SMS message delivery.
- Users find the **cost structure questionable** , feeling burdened by charges on sales for sending SMS messages.
- Users are frustrated by TxtCart's **SMS issues** , specifically the questionable revenue-sharing model for sending messages.
- Users find the **pricing model unclear** , questioning why TxtCart takes a cut of sales for SMS services.

#### What Are Recent G2 Reviews of TxtCart?

**["Automated SMS Campaigns with Top-Notch Support"](https://www.g2.com/survey_responses/txtcart-review-13020018)**

**Rating:** 5.0/5.0 stars

_— Deniz O._

[Read full review](https://www.g2.com/survey_responses/txtcart-review-13020018)

**["Easy Shopify Setup and an Awesome Dashboard for SMS Marketing"](https://www.g2.com/survey_responses/txtcart-review-13039052)**

**Rating:** 5.0/5.0 stars

_— Nicholas L._

[Read full review](https://www.g2.com/survey_responses/txtcart-review-13039052)

### [Uservox](https://www.g2.com/products/uservox/reviews)

Reduce your support tickets by uptp 80% with Uservox. Uservox empowers you to build ChatGPT like chatbots in jutst a few minutes for your website. These bots are trained on your own database and documents ensuring that it understands your industry, your content, and your unique business context. You can create rule-based bots as well as AI-chatbots. We connect with your database and documents to give the most optimal answer to your user queries.

**Average Rating:** 3.7/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Uservox?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 6.7/10 (Category avg: 8.8/10)
- **Analytics:** 6.3/10 (Category avg: 8.5/10)
- **Collection of information:** 7.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Uservox?

- **Seller:** [Bizibots Solutions](https://www.g2.com/sellers/bizibots-solutions)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Uservox?

**["Great experience with automated chat"](https://www.g2.com/survey_responses/uservox-review-9389316)**

**Rating:** 5.0/5.0 stars

_— Venkata Siva Sairam P._

[Read full review](https://www.g2.com/survey_responses/uservox-review-9389316)

**["Absolutely wonderful."](https://www.g2.com/survey_responses/uservox-review-9372949)**

**Rating:** 4.0/5.0 stars

_— Sylvia M._

[Read full review](https://www.g2.com/survey_responses/uservox-review-9372949)

### [VirtualSpirits](https://www.g2.com/products/virtualspirits/reviews)

VirtualSpirits offers automatic chat and live chat software that helps businesses to convert visitors into leads and customers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate VirtualSpirits?

- **Control:** 9.2/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind VirtualSpirits?

- **Seller:** [VirtualSpirits](https://www.g2.com/sellers/virtualspirits)
- **Year Founded:** 2006
- **HQ Location:** Rosh Ha‘Ayin, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=654f890e906270c7f5b1b88d93700d6d8e75e72c6d29bceb1efc3717f2f9d294&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvirtual-spirits&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Medium, 29% Small

#### What Do G2 Reviewers Say About VirtualSpirits?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy creation** of virtual chatbots with VirtualSpirits, enhancing customer interaction and support.
- Users find VirtualSpirits **helpful** for engaging website visitors and addressing their needs through effective chatbots.
- Users find the **ease of implementation** of VirtualSpirits beneficial for managing initial customer interactions efficiently.
- Users find VirtualSpirits to be very **easy to use** , facilitating effective customer interactions effortlessly.
- Users find **implementation easy** , allowing for quick setup and efficient management of customer interactions.

##### Cons

- Users struggle with **chat management** , finding difficulties in customizing chatbot interactions to reflect their brand's tone.
- Users face **data inaccuracy** that hampers efficiency by causing lead information to get stranded between systems.
- Users face **integration issues** that hinder data transfer and slow down sales due to double-entry work.
- Users find **limited customization options** in VirtualSpirits frustrating, hindering the ability to tailor interactions to brand messaging.
- Users experience **performance issues** with VirtualSpirits, facing inefficient data transfer and slowed sales processes.

#### What Are Recent G2 Reviews of VirtualSpirits?

**["Ordinary communication with customers"](https://www.g2.com/survey_responses/virtualspirits-review-10289087)**

**Rating:** 4.5/5.0 stars

_— Dhammika M._

[Read full review](https://www.g2.com/survey_responses/virtualspirits-review-10289087)

**["Customer attraction at the first visit"](https://www.g2.com/survey_responses/virtualspirits-review-10302390)**

**Rating:** 4.0/5.0 stars

_— Cheyenne A._

[Read full review](https://www.g2.com/survey_responses/virtualspirits-review-10302390)

- [‹ Prev ‹ Prev](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7Ce3383190-f958-4397-bfdf-5f3a9739d450&order=g2_score&page=13#product-list)
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- [51](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7Ce3383190-f958-4397-bfdf-5f3a9739d450&order=g2_score&page=51#product-list)
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- [Bot Platforms](/categories/bot-platforms)

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 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
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Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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