# Best Chatbots Software - Page 51 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 760 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 760+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=90225&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### Global Learning Systems Global Learning Systems provides security awareness and compliance training programs for employees that effectively promote behavior change, protect your organization and Strengthen Your Human Firewall®. In addition to carefully tailoring program materials to client needs, we offer an online learning platform, phishing simulation tool, courseware customization and high-touch customer service. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T17%3A52%3A36Z&secure%5Bdisplayable_resource_id%5D=1195&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=56175&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=56175&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C788bd0be-2fa0-459e-b986-87495e128108%26page%3D51&secure%5Btoken%5D=d0b6b498c842afd2f870b278d121c7b2e03003df864cf220391816f796468bbb&secure%5Burl%5D=https%3A%2F%2Fwww.globallearningsystems.com&secure%5Burl_type%5D=company_website) ### [Whisper Software](https://www.g2.com/products/whisper-software/reviews) Whisper is an AI-powered chatbot designed to help creators, particularly those on fan-based platforms, enhance their engagement and increase revenue. By learning and mimicking your unique communication style, Whisper interacts with your fans 24/7, handling conversations, promoting content, and managing sales seamlessly. This automation allows you to focus more on content creation while maintaining authentic and personalized connections with your audience. #### Who Is the Company Behind Whisper Software? - **Seller:** [Whisper Software](https://www.g2.com/sellers/whisper-software) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Winchat](https://www.g2.com/products/winchat/reviews) Winchat boosts customer engagement and acquisition tenfold, making every interaction count. #### Who Is the Company Behind Winchat? - **Seller:** [Winchat](https://www.g2.com/sellers/winchat) - **Year Founded:** 2018 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0d259a1d2a6db81a5f399e220b5a2438cd2ba7e9abb7415bd4dcc41c2ef5fd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwinchat-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [WittySuite](https://www.g2.com/products/wittysuite/reviews) WittySuite is a business-to-customer interaction management suite that allows you to create your ideal user experience, create and manage your own chatbots, combine AI with human attention, and send mass messages via WhatsApp and SMS. Our platform includes solutions for user authentication by voice biometrics, speech-to-text, OCR, complete digital onboarding, and voice payments, among other innovations. #### Who Is the Company Behind WittySuite? - **Seller:** [Simpletech](https://www.g2.com/sellers/simpletech-68704061-2c28-4272-b403-8357cc16b159) - **Year Founded:** 2011 - **HQ Location:** Montevideo, UY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f46cf59bff98f647255f416efa6b69e6e95e8c449e8bfb30b0e1a7077a263bd7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimpletech%2F&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® ### [Xenon](https://www.g2.com/products/xenon-xenon/reviews) Supercharge your sales pipeline with Xenon, the most advanced and intuitive Cold Email & Multi-Channel Sales Automation CRM. Xenon empowers you to automate your entire sales process, from prospecting and lead nurturing to closing deals and managing your pipeline. With Xenon, you can: Send personalized cold emails at scale. Track your email opens, clicks, and conversions. Automate your follow-ups and reminders. Manage your leads and contacts in one central location. Get real-time insights into your sales performance. More than +200 features to generate leads. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Xenon? - **Seller:** [Xenon](https://www.g2.com/sellers/xenon) - **Year Founded:** 2023 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Xenon? **["Xenon review"](https://www.g2.com/survey_responses/xenon-review-9115783)** **Rating:** 5.0/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/xenon-review-9115783) ### [xPath Labs](https://www.g2.com/products/xpath-labs/reviews) ChatGPT for your website - an AI chatbot that learns about your business, talks to visitors and captures leads for you. Integrates with any website in 3 steps and answers any queries visitors have about your business in an intelligent and human manner. #### Who Is the Company Behind xPath Labs? - **Seller:** [xPath Labs](https://www.g2.com/sellers/xpath-labs) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of xPath Labs? **["Best experience ever"](https://www.g2.com/survey_responses/xpath-labs-review-9528798)** **Rating:** 4.5/5.0 stars _— Nidhi D._ [Read full review](https://www.g2.com/survey_responses/xpath-labs-review-9528798) ### [Yaps World](https://www.g2.com/products/yaps-world/reviews) Yaps World is a dynamic platform offering a suite of innovative, open-source applications designed to enhance digital communication and productivity. By leveraging advanced technologies, Yaps World provides users with tools that prioritize privacy, efficiency, and user-friendly experiences. Key Features and Functionality: - Zarin: An AI-powered chat application supporting multiple models, Zarin facilitates seamless and intelligent conversations, catering to diverse user needs. - yaps[dot]chat: This service offers one-time, end-to-end encrypted anonymous chats, ensuring secure and private communication without compromising user confidentiality. - notlink: A blazingly fast, open-source URL shortener, notlink enables users to create concise and manageable links efficiently, enhancing online navigation and sharing. Primary Value and User Solutions: Yaps World addresses the growing demand for secure, efficient, and user-centric digital tools. By providing open-source applications like Zarin, yaps[dot]chat, and notlink, the platform empowers users to communicate and manage information with enhanced privacy and speed. These solutions cater to individuals and organizations seeking reliable and accessible tools to streamline their digital interactions and workflows. #### Who Is the Company Behind Yaps World? - **Seller:** [Yaps World](https://www.g2.com/sellers/yaps-world) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Yasna.ai](https://www.g2.com/products/yasna-ai/reviews) The easiest way to conduct in-depth interviews. Yasna.ai is an all-in-one platform for AI-powered in-depth interviews that helps research agencies, consumer insights teams, and product professionals uncover deep actionable insights faster, more reliably, and at scale. By combining human-like interviewing with automated analysis, Yasna.ai transforms the way qualitative and quantitative research is conducted. Traditional research methods often face trade-offs between depth, speed, and cost. Running in-depth interviews manually is resource-intensive, while surveys can miss nuance and context. Yasna.ai bridges this gap with conversational AI moderation: an AI interviewer engages respondents in one-on-one text-based conversations, probing naturally, adapting to tone and language, and ensuring responses are thoughtful and authentic. This approach gives researchers the richness of qualitative data with the scalability of quantitative methods. Key capabilities include: - AI-assisted setup. Researchers can create projects in minutes using smart templates, natural language instructions, and stimuli uploads. - Built-in recruitment. Access consumer and B2B audiences worldwide, or recruit via your own links and panels, with automated AI screening to ensure respondent quality. - Automated interviewing. Conduct hundreds of interviews simultaneously, across any geography or language, without sacrificing depth. - Instant analysis and reporting. Transcripts are transformed into structured summaries, key findings, themes, and quantitative breakdowns — reducing hours of manual work to just minutes. With Yasna.ai, agencies and insights teams gain a competitive advantage: running exploratory research, concept testing, product feedback, UX studies, and brand perception projects faster and more frequently, while reducing costs and operational complexity. The platform is designed for both qualitative researchers seeking scale and quantitative researchers seeking richer context. Who uses Yasna.ai? - Market research agencies use Yasna.ai to serve more clients and expand into new markets without increasing headcount. - Consumer goods and services companies rely on Yasna.ai for rapid global feedback and continuous product development. - UX and product research teams use the platform to capture authentic user feedback at every stage of the product lifecycle. Whether you’re running a handful of interviews or hundreds, Yasna.ai ensures data quality through contextual moderation, adaptive probing, and respondent validation. Researchers maintain full control, while the AI handles routine tasks. In a world where AI research tools are reshaping the industry, Yasna.ai empowers agencies and brands to stay ahead — combining human-like conversations with the power of automation. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Yasna.ai? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind Yasna.ai? - **Seller:** [Yasna.ai](https://www.g2.com/sellers/yasna-ai) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b707c9ffe420a6aa7a4d241db643728b97770ebc76bd6fbd1a46d4d6b986367&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyasna-ai&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 33% Large #### What Do G2 Reviewers Say About Yasna.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users find Yasna.ai to be **easy to use** , enabling efficient data collection and analysis effortlessly. - Users commend Yasna.ai for its **reliable AI moderation** and effective support, enhancing qualitative interview experiences. - Users find Yasna.ai to be a **reliable and efficient tool** for AI-moderated qualitative interviews, enhancing data collection. - Users appreciate the **efficiency and professionalism** of Yasna.ai for conducting genuine and effective AI-moderated interviews. - Users value the **humanized AI integration** in Yasna.ai, leading to more genuine responses during interactions. ##### Cons - Users express concerns about **compensation issues** , feeling uncertain about credit allocation affecting their experimentation with the product. - Users are concerned about the **inconsistent credit usage** , which hinders experimentation and creates apprehension about running out of credits. - Users feel the **credit system is confusing** and suggest a subscription model for more flexibility in experimentation. - Users report issues with **data accuracy** , leading to concerns about the reliability of the information provided. - Users report **data inaccuracy** , noting that answers often contain duplicate or similar information, leading to confusion. #### What Are Recent G2 Reviews of Yasna.ai? **["Innovative tool for fast QUAL feedback"](https://www.g2.com/survey_responses/yasna-ai-review-10454050)** **Rating:** 5.0/5.0 stars _— Anna V._ [Read full review](https://www.g2.com/survey_responses/yasna-ai-review-10454050) **["Time saver for user interview during UX Research phase"](https://www.g2.com/survey_responses/yasna-ai-review-10260669)** **Rating:** 4.5/5.0 stars _— Chinmay M._ [Read full review](https://www.g2.com/survey_responses/yasna-ai-review-10260669) ### [Yekaliva](https://www.g2.com/products/yekaliva/reviews) Yekaliva.ai is a complete end-to-end platform that helps you to CREATE, TRAIN, TEST, INTEGRATE Conversational Chatbot to Automate your Business process. #### Who Is the Company Behind Yekaliva? - **Seller:** [PositiveNaick Analytics, Pvt, Ltd](https://www.g2.com/sellers/positivenaick-analytics-pvt-ltd) - **Year Founded:** 2017 - **HQ Location:** Chennai, India, IN - **Twitter:** @yekaliva 12 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b737a7718dda513ed1d8c43889d795ca8f63c4a1ea3c6d83d669815a2b4ea007&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyekaliva&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Yugasa Bot](https://www.g2.com/products/yugasa-bot/reviews) YugasaBot is a leading company developing Omnichannel chatbots for every business domain to improve and automate lead generation and customer support. #### Who Is the Company Behind Yugasa Bot? - **Seller:** [YugasaBot](https://www.g2.com/sellers/yugasabot) - **Year Founded:** 2020 - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb20f59b5f2cc05b473f59b5b77214fd0364a214e8a0f885ac258d1416868829&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyugasabot&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Zeta Labs](https://www.g2.com/products/zeta-labs/reviews) Zeta Labs is an AI research and product company dedicated to developing autonomous agents that perform browser-based tasks efficiently. Their flagship product, JACE, is a proprietary AI agent designed to control and execute actions within web browsers, emulating human user behavior. JACE excels in managing complex, multi-step tasks that require web interaction, automation, and direct communication functionalities. #### Who Is the Company Behind Zeta Labs? - **Seller:** [Zeta Labs](https://www.g2.com/sellers/zeta-labs) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e698afa967baf05c9d048a4a2ea775ea218eec7ebcc90e6f44618f09f921f64&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzetaai%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [Zifront](https://www.g2.com/products/zifront/reviews) Zifront is a chatbot and live chat software for lead generation and website visitor engagement. Easily connect with website visitors using automated Chatbot and Live Chat software. Provide a self-service user experience, scale your lead generation and shift leads to the next step of the funnel with no effort. #### Who Is the Company Behind Zifront? - **Seller:** [Cyber Cast International, S.A.](https://www.g2.com/sellers/cyber-cast-international-s-a) - **Year Founded:** 2002 - **HQ Location:** N/A - **Twitter:** @MailRush\_io 23 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=028a8e691279741edb1849fde18fada1cc309163eb711818baa364e076ff4403&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcyber-cast-international-s-a-%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [Zonebot](https://www.g2.com/products/zonebot/reviews) ZoneBot is a Slack application designed to simplify time zone coordination for remote and distributed teams. By integrating directly into Slack, it allows users to convert time zones effortlessly using a simple command, ensuring that all team members are synchronized regardless of their geographical locations. Key Features and Functionality: - Time Zone Conversion with `/convert-time`: Users can type commands like `/convert-time 10 AM CST` in Slack to instantly display the equivalent time for teammates in their respective time zones. - Comprehensive Time Zone Support: ZoneBot supports all global time zones, facilitating seamless coordination across international teams. - Automatic Time Zone Detection: The app retrieves time zone information from user profiles, eliminating the need for manual configuration. - Versatile Usage: ZoneBot functions in both public channels and direct messages within Slack, providing flexibility in various communication contexts. - Customizable Time Formats: Users can choose between 12-hour and 24-hour time displays based on personal preference. - Minimalist Interaction: ZoneBot responds only when the `/convert-time` command is used or when explicitly addressed, reducing unnecessary notifications. Primary Value and User Benefits: ZoneBot addresses the common challenge of coordinating meetings and deadlines across different time zones, a frequent hurdle for remote and distributed teams. By providing instant and accurate time conversions within Slack, it eliminates the need for manual calculations and reduces the risk of scheduling errors. This leads to improved efficiency, clearer communication, and enhanced collaboration among team members, regardless of their locations. #### Who Is the Company Behind Zonebot? - **Seller:** [Zonebot](https://www.g2.com/sellers/zonebot) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b7d38d80d26cdaa3f3e068f87adbf63a3461f3c83428151f71f581c04bf3ad2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzonebot&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® - [‹ Prev ‹ Prev](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=50#product-list) - [1](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score#product-list) - [2](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=2#product-list) - … - [47](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=47#product-list) - [48](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=48#product-list) - [49](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=49#product-list) - [50](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=50#product-list) - 51 - Next › Next › Spotlight Categories [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) [Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software) [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Show More