# Best Chatbots Software - Page 46

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 760

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 760+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=90225&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T16%3A56%3A48Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C788bd0be-2fa0-459e-b986-87495e128108%26page%3D46&secure%5Btoken%5D=9fe139fa5972142ed3fa181b594b334e9724fc4d8366dccf3fb61209b146d62a&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo)

### [RHEA](https://www.g2.com/products/rhea/reviews)

R.H.E.A. is an AI employee that works in real-time with your customers across any channel, voice, text, chat you name it. She also partners with your reps and agents, with live sentiment and engagement analytics, and alerts in all conversations. R.H.E.A. fully customizable for your brand.

#### Who Is the Company Behind RHEA?

- **Seller:** [CAVU Global](https://www.g2.com/sellers/cavu-global)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=903e3b8f5ca4c957c0a659320bfecabea44060f2b11dbb428399ea80f6c1c7ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcavu-global%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Saas Chatbots](https://www.g2.com/products/saas-chatbots/reviews)

SaaS Chatbots provides a selection of over 150 AI-powered chatbots tailored for enhancing customer support.

#### Who Is the Company Behind Saas Chatbots?

- **Seller:** [Saas Chatbots](https://www.g2.com/sellers/saas-chatbots)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=832f0ae773f851d54d392ecf97bc10821f44183626dc19a6e6b6d539aca325b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsaaschatbots%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [SAAS First](https://www.g2.com/products/saas-first/reviews)

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind SAAS First?

- **Seller:** [GBD Software as a Service Private Limited Company](https://www.g2.com/sellers/gbd-software-as-a-service-private-limited-company)
- **Year Founded:** 2016
- **HQ Location:** Lakitelek, HU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83150621f7abcaae8cb73d3f4f64a27cb57d60c10395ba527e66d355b7634426&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmillionverifier%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of SAAS First?

**["Best Saas first"](https://www.g2.com/survey_responses/saas-first-review-8576772)**

**Rating:** 5.0/5.0 stars

_— Reeja Mol P._

[Read full review](https://www.g2.com/survey_responses/saas-first-review-8576772)

**["Seamless Communication, Stellar Support"](https://www.g2.com/survey_responses/saas-first-review-12457550)**

**Rating:** 5.0/5.0 stars

_— Hany M._

[Read full review](https://www.g2.com/survey_responses/saas-first-review-12457550)

### [Sagen.ai](https://www.g2.com/products/sagen-ai/reviews)

Sagen AI is a personalized, real-time AI assistant designed to streamline digital task management and enhance user productivity. Users can customize their assistant's name and character, creating a unique and engaging experience. Sagen AI assists with a variety of tasks, including homework help, brainstorming ideas, language practice, vacation planning, book discussions, and interview preparation. By offering a conversational interface, it simplifies daily activities and provides efficient solutions tailored to individual needs.

#### Who Is the Company Behind Sagen.ai?

- **Seller:** [Sagen.ai](https://www.g2.com/sellers/sagen-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=548c6b3281d06a736c47f41d146c42000082c13aab7eea74621bd0ceed6dcf54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsagen-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [SageTalk](https://www.g2.com/products/sagetalk/reviews)

First-responder AI-powered chatbot for Customer Service.

#### Who Is the Company Behind SageTalk?

- **Seller:** [Sagetalk](https://www.g2.com/sellers/sagetalk)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35e700b526ed30a781d3c7cba8edb0f0fb9975cda37fbedb5b1a06dca34e9aa4&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsage-ai-dev&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Scotty AI](https://www.g2.com/products/scotty-ai/reviews)

Scotty AI is a Digital Worker Platform that enables teams to design, build, test, deploy, and manage digital workers, leveraging any AI model, channel, system, or tool, in any cloud and even on-premise. This approach enables human-in-the-loop collaboration to automate end-to-end processes that would otherwise require human intervention — while still being guided and controlled by experts. Scotty bridges the gap between powerful AI models and practical business execution, turning conversation into measurable action at scale.

#### Who Is the Company Behind Scotty AI?

- **Seller:** [Scotty Technologies](https://www.g2.com/sellers/scotty-technologies)
- **Year Founded:** 2023
- **HQ Location:** Utrecht, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd85c0452370626d1b542542e7907e23e7dff597263a5c43316a845d561ca22d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fscotty-technologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

### [Sensay](https://www.g2.com/products/sensay/reviews)

Sensay is an AI-powered platform that creates lifelike digital replicas of individuals, capturing their knowledge, personality, and communication style. These replicas operate autonomously, handling tasks such as drafting emails, summarizing calls, and booking meetings, thereby enhancing productivity and efficiency. Sensay's technology is particularly beneficial in preserving personal histories and memories, offering support for individuals affected by memory loss by replicating familiar voices and images.

#### Who Is the Company Behind Sensay?

- **Seller:** [Sensay](https://www.g2.com/sellers/sensay)
- **Year Founded:** 2023
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db602aacbb80f033315beacb97e226144214f43ea3eb9be107ad795a33c113f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasksensay&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

### [Serviceaide Luma Virtual Agent](https://www.g2.com/products/serviceaide-luma-virtual-agent/reviews)

Luma Virtual Agent is a pre-trained, conversational attendant that can seamlessly scale on-demand to meet both inbound and outbound requests. Luma VA starts with over 50 skills to get you started, handling an array of IT support requests and common user requests. Luma applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect requests, incidents, and user inquiries. Luma learns as it goes in the conversation, in capturing knowledge utilization and in actions taken, rapidly delivering a quick return on investment. With a low-code to no-code environment and integration with the leading service management solutions and communication channels, there is no long wait to get started.

#### Who Is the Company Behind Serviceaide Luma Virtual Agent?

- **Seller:** [Serviceaide](https://www.g2.com/sellers/serviceaide)
- **Year Founded:** 2016
- **HQ Location:** San Jose, California
- **Twitter:** @ServiceAide  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

### [Shared Inbox by Canary](https://www.g2.com/products/shared-inbox-by-canary/reviews)

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Shared Inbox by Canary?

- **Seller:** [Canary Mail](https://www.g2.com/sellers/canary-mail)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, US
- **Twitter:** @CanaryMailApp  
7,664 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72729545ee0a696be2d5485a4bc7bf9addd6a6241762721ce4574c5e4b00ae5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcanary-mail%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 250% Medium, 150% Small

#### What Do G2 Reviewers Say About Shared Inbox by Canary?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of Shared Inbox by Canary transformative for team collaboration and email management.
- Users love the **unified inbox feature** of Canary, enhancing teamwork and simplifying email management seamlessly within Gmail.
- Users appreciate the **intuitive collaboration** offered by Canary’s Shared Inbox, enhancing teamwork and simplifying email management.
- Users love the **seamless collaboration** offered by Shared Inbox, enhancing teamwork and streamlining email management effectively.
- Users appreciate the **streamlined communication** in Shared Inbox by Canary, enhancing team collaboration and organization effortlessly.

##### Cons

- Users find it disappointing that Shared Inbox by Canary **lacks essential features** like alerts for unassigned emails and advanced reporting.
- Users feel the **pricing is high** , making it challenging for non-profits and limiting overall accessibility.
- Users find **usage limitations** frustrating, noting issues like the inability to set up double triggers effectively.
- Users find the **chat functionality lacking** due to reliance on Gmail's conversation view and limited notification options.
- Users feel the **pricing is steep** for small teams, making it less accessible compared to other options.

#### What Are Recent G2 Reviews of Shared Inbox by Canary?

**["Shared inbox by Canary for teams using shared inbox beyond Support"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451)**

**Rating:** 5.0/5.0 stars

_— Viet T._

[Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451)

**["The Game-Changer for Efficient Marketing and Sales Client Communication"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482)**

**Rating:** 5.0/5.0 stars

_— Milford E._

[Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482)

### [Shmooz AI](https://www.g2.com/products/shmooz-ai/reviews)

Shmooz AI, a business chatbot for customer service on WhatsApp, enhances customer interactions and satisfaction.

#### Who Is the Company Behind Shmooz AI?

- **Seller:** [Shmooz AI](https://www.g2.com/sellers/shmooz-ai)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58ca2856ce5aa78e2bcd6c1a979321bf272e8365eaedd08396191f9eb4cc0d1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshmooz-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [ShoutOUT.AI](https://www.g2.com/products/shoutout-ai/reviews)

Enterprise chatbot engine to automate text and voice based virtual assistants.

#### Who Is the Company Behind ShoutOUT.AI?

- **Seller:** [ShoutOUT.AI](https://www.g2.com/sellers/shoutout-ai)
- **HQ Location:** Colombo 03, LK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66f92316ed80e0f621a3132f408154bb09d36424c0bf082932556c5cd51bd93a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshoutout-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [SICURA](https://www.g2.com/products/sicura/reviews)

Cloud-based, AI-driven knowledge management platform.

#### Who Is the Company Behind SICURA?

- **Seller:** [noHold](https://www.g2.com/sellers/nohold)
- **Year Founded:** 1999
- **HQ Location:** Milpitas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7642967971af63c61280dd1f55f5e193d5321548c728e2b08d7135e14ba9ccf1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnohold-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

### [Sidekick AI](https://www.g2.com/products/sidekick-ai-sidekick-ai/reviews)

Sidekick provides intelligent customer service agents allowing businesses to automate most customer service interactions.

#### Who Is the Company Behind Sidekick AI?

- **Seller:** [Sidekick AI](https://www.g2.com/sellers/sidekick-ai-1cddc2ee-82be-49c3-a0a8-069ee0300f18)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Sift AI](https://www.g2.com/products/sift-ai/reviews)

SiftAI is an AI-powered sales assistant designed to enhance the efficiency and effectiveness of sales and presales teams. By automating non-sales activities such as data entry, responding to RFPs, and researching customer information, SiftAI allows sales professionals to focus more on closing deals. The platform integrates seamlessly with various tools, including Slack, Microsoft Teams, Google Drive, and CRM systems, providing instant access to company knowledge and enabling rapid, accurate responses to client inquiries. With features like personalized response generation, enterprise search, and project management, SiftAI streamlines the sales process, leading to faster deal closures and increased productivity.

#### Who Is the Company Behind Sift AI?

- **Seller:** [SiftHub](https://www.g2.com/sellers/sifthub)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, US
- **Twitter:** @sifthubhq  
123 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1ce43eaf62da8ae364925f9d0e78d37c0996d6e9faacc77fabae505c3433ddac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsifthubhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

### [Simple Phones](https://www.g2.com/products/simple-phones/reviews)

Simple Phones provides businesses with an AI phone agent that answers calls on their behalf, so they never miss a call from a customer. The agent can also perform outbound calls for following up with customers, staying in touch with leads, and making cold calls on autopilot.

#### Who Is the Company Behind Simple Phones?

- **Seller:** [Simple Phones](https://www.g2.com/sellers/simple-phones)
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5edb44ad22cacdc795722498c9fcc7a2597eb5f0cb9f768feb34b6801252684e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplephonesai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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Spotlight Categories

[Live Chat Software](https://www.g2.com/categories/live-chat)

[Email Marketing Software](https://www.g2.com/categories/email-marketing)

[Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

[Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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