# Best Chatbots Software - Page 37

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 760

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 760+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=90225&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Gemini

Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T16%3A41%3A53Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C788bd0be-2fa0-459e-b986-87495e128108%26page%3D37&secure%5Btoken%5D=b0b0415db4f5ebfacddfbbe238b744ede61ca6fdc3f63168c88a56c8d82885cf&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [Do You Dream Up](https://www.g2.com/products/do-you-dream-up/reviews)

Dydu edits a Natural Language Processing software that allows to create and easily manage conversational robots (chatbot, callbot, voicebot) for a large number of service : customer service, help desk, employee support (HR, IT, legal), product recommendation, transactions... infields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector...

#### Who Is the Company Behind Do You Dream Up?

- **Seller:** [Do You Dream Up](https://www.g2.com/sellers/do-you-dream-up)
- **Year Founded:** 2009
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [fr.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3af1f56057a8f700dd36508aee3b19c10b93c1d22c71ff74e92f65de40c812e1&secure%5Burl%5D=https%3A%2F%2Ffr.linkedin.com%2Fcompany%2Fdydu&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

### [Dropchat](https://www.g2.com/products/dropchat/reviews)

Dropchat provides custom ChatGPT for any book, file, audio, video, and website, enhancing your educational resources.

#### Who Is the Company Behind Dropchat?

- **Seller:** [Dropchat](https://www.g2.com/sellers/dropchat)
- **Year Founded:** 2023
- **HQ Location:** Washington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=265d6f4bed521cd0a555b54105d95d0134f0cc001aa4f388f03af2ae25807d31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdropchat-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Dstny Omnichannel](https://www.g2.com/products/dstny-omnichannel/reviews)

Faqbot builds a FAQ database based on your existing FAQs content and response to same questions that are formulated differently. It learns from each conversation to improve its responses.

#### Who Is the Company Behind Dstny Omnichannel?

- **Seller:** [Dstny](https://www.g2.com/sellers/dstny)
- **HQ Location:** Zaventem, Brussels, BE
- **Twitter:** @Dstny\_Group  
58 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74130050646a62d4870f7eb8a838a518ec16cd29b2541b4a144681d8544657d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdstnygroup%2F&secure%5Burl_type%5D=linkedin_company_website)  
663 employees on LinkedIn®

### [Earlybird Conversations](https://www.g2.com/products/earlybird-conversations/reviews)

Earlybird Conversations is an AI-driven platform designed to revolutionize employment support services by enabling advisers to manage significantly more participant interactions efficiently. Operating 24/7, the AI system automates routine data collection tasks such as onboarding details, destination tracking, and program feedback, allowing advisers to focus on delivering personalized support and achieving scalable outcomes.

#### Who Is the Company Behind Earlybird Conversations?

- **Seller:** [Earlybird](https://www.g2.com/sellers/earlybird)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [ebotify](https://www.g2.com/products/ebotify/reviews)

eBotify is an AI-driven conversational bot-building platform to create tailor-made chatbots for Lead generation, Live chat support, Interactive Landing Pages, Surveys, Enquiries, Appointments, Feedback and Suggestions for businesses across different industrial domains such as taxi and transportation, beauty salons, hospitality, construction, real estate, education, eCommerce, etc. eBotify provides 24/7 assistance to its users at no extra cost.

#### Who Is the Company Behind ebotify?

- **Seller:** [eBotify AI Chatbot Platform](https://www.g2.com/sellers/ebotify-ai-chatbot-platform)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **Twitter:** @ebotify  
32 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9fa2f5468c2ad31357adb0c1319d7363476c45ec74448051a3e16b2b56ab25c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Febotify%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [eGain Virtual Assistant](https://www.g2.com/products/egain-virtual-assistant/reviews)

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate eGain Virtual Assistant?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind eGain Virtual Assistant?

- **Seller:** [eGain](https://www.g2.com/sellers/egain)
- **Year Founded:** 1997
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @eGain  
2,498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce5f29c209b55db622d55393de711279be5545ca3450f7af3b1e8b04e5f1d3ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8084%2F&secure%5Burl_type%5D=linkedin_company_website)  
777 employees on LinkedIn®
- **Ownership:** NasdaqCM:EGAN

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of eGain Virtual Assistant?

**["Best AI-Powered customer service solution in the market"](https://www.g2.com/survey_responses/egain-virtual-assistant-review-8777509)**

**Rating:** 5.0/5.0 stars

_— Rishabh J._

[Read full review](https://www.g2.com/survey_responses/egain-virtual-assistant-review-8777509)

### [Engage](https://www.g2.com/products/engage-chat-engage/reviews)

At Engage Co our customers told us that legacy text chat, with its impersonal little boxes and nameless faceless call center experiences needed to change. Unfortunately that was the only option for website chat for the last decade. Many companies felt legacy chat diminished their ability to deliver a customer experience similar to a real world meeting. The team at Engage believed there was a better way, so they invented it. Engage is the most friendly, authentic, and fastest way to foster relationships with your website visitors, prospects and customers, guaranteed.

#### Who Is the Company Behind Engage?

- **Seller:** [Engage Chat](https://www.g2.com/sellers/engage-chat)
- **Year Founded:** 2015
- **HQ Location:** Seattle, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c3e277942b978b9617820d6f82bd809f274b95f5015fce73da90043b815f3329&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengageco%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [enso](https://www.g2.com/products/enso-enso/reviews)

Enso is an AI-powered marketplace designed to help small businesses automate various aspects of their operations, enhancing efficiency and growth. By offering a suite of pre-trained AI bots, Enso enables businesses to streamline tasks such as social media management, content creation, SEO optimization, and customer engagement, all without requiring technical expertise. With a simple setup process and seamless integration into existing workflows, Enso allows users to focus on strategic initiatives while the AI handles routine tasks.

#### Who Is the Company Behind enso?

- **Seller:** [enso](https://www.g2.com/sellers/enso)
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=23d892678e54b6ed50db8af6e516849f5c4c405862f76678f1fa617e81d5c35e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenso-bot&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

### [ETIYA Chatbot](https://www.g2.com/products/etiya-chatbot/reviews)

Etiya’s Chatbot is an AI-supported, advanced conversational tool that simulates human conversations, and it is designed to optimise customer service and operational efficiency. It can seamlessly integrate with all digital channels and applications, providing fast, accurate responses to customer queries. Whether rule-based or AI-powered, it offers scalable and customizable solutions for internal and external customer interactions, improving satisfaction and resource management.

#### Who Is the Company Behind ETIYA Chatbot?

- **Seller:** [Etiya](https://www.g2.com/sellers/etiya)
- **Year Founded:** 2004
- **HQ Location:** İstanbul, TR
- **Twitter:** @etiya  
1,183 Twitter followers
- **LinkedIn® Page:** [tr.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=117b9fcb52cd7104292900c4ca1fa3850267ae0ad1a2e13431268f1a71b6ed6f&secure%5Burl%5D=https%3A%2F%2Ftr.linkedin.com%2Fcompany%2Fetiya&secure%5Burl_type%5D=linkedin_company_website)  
1,580 employees on LinkedIn®

### [Evie.ai](https://www.g2.com/es/products/evie-ai/reviews)

Evie es la mejor Coordinadora de Reclutamiento de IA del mundo, ayudando a los reclutadores a hacerse cargo del trabajo que consume tiempo de la programación de entrevistas mientras mantiene el toque humano. Marta Brockwell, Consultora de Adquisición de Talento de Siemens, tiene esto que decir sobre Evie: “¡Programo cerca de cien entrevistas al mes y con Evie, ahorro un 30% de mi tiempo! Esto me ha permitido centrarme en las tareas realmente importantes como la búsqueda de candidatos e invertir más tiempo en la selección del mejor talento para unirse a nuestra empresa. También uso Evie para enviar automáticamente la información correcta (adjuntos, instrucciones, etc.) a los candidatos y gerentes de contratación, ahorrándome aún más tiempo y asegurando una experiencia consistente para todos nuestros candidatos y entrevistadores. Evie también interactuó bien con nuestros candidatos, proporcionando una experiencia fluida. El equipo de Evie es increíblemente receptivo y un placer trabajar con ellos.” Incluso con la automatización, los reclutadores de hoy todavía están presionados para equilibrar entrevistas, impresionar a los candidatos y ganar la guerra por el talento. El 54% de los reclutadores quiere que la programación de entrevistas sea automatizada. Libera a los reclutadores del dolor de la programación de entrevistas con Evie, la mejor programación de entrevistas impulsada por IA, que permite una experiencia colaborativa entre entrevistadores y candidatos y logra: • 10 veces más rápido en la programación de entrevistas • 2 veces reducción en reprogramaciones • 30% de tiempo ahorrado en el día de un reclutador

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Evie.ai?

- **Vendedor:** [Evie.ai](https://www.g2.com/es/sellers/evie-ai)
- **Año de fundación:** 2014
- **Ubicación de la sede:** San Francisco, US
- **Twitter:** @eviedotai  
144 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc80cc462755b12070d1b617571839efe589520180a36c46633983c2bc7e2369&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevie-ai&secure%5Burl_type%5D=linkedin_company_website)  
10 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Evie.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian las **integraciones sin problemas** con herramientas de calendario populares, mejorando la conveniencia y la productividad.

##### Cons

- Los usuarios encuentran que Evie.ai tiene **limitaciones para entender preguntas complejas** , lo que afecta la experiencia general del usuario.
- Los usuarios encuentran que Evie.ai tiene dificultades con **entender problemas complejos** , lo que limita su efectividad para consultas intrincadas.

#### What Are Recent G2 Reviews of Evie.ai?

**["Ayudando a los reclutadores a programar entrevistas de una manera fácil."](https://www.g2.com/es/survey_responses/evie-ai-review-9308384)**

**Rating:** 5.0/5.0 stars

_— William L._

[Read full review](https://www.g2.com/es/survey_responses/evie-ai-review-9308384)

### [Expa.AI](https://www.g2.com/products/expa-ai/reviews)

EXPA.AI is a set of messaging-first deep learning-based products for businesses to accelerate growth throughout the complete “customer lifecycle”. The “AI Bot Builder” allows businesses to build a chatbot for acquiring leads, and converting them to customers. The “CRM” and “Automated Broadcasting” tool allows businesses to store, analyze, segment, and target customers based on their interest. “AI Campaign Builders” can help businesses automate online-to-offline and offline-to-online (O2O) marketing campaigns.

#### Who Is the Company Behind Expa.AI?

- **Seller:** [Base Technology](https://www.g2.com/sellers/base-technology)
- **Year Founded:** 2017
- **HQ Location:** Yangon, MM
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cdfee9fde5d702e4b4d7b211b83db631aef5f668906e189f3734c465dc05a24d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetexpa&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Finn AI Banking Chatbot](https://www.g2.com/products/finn-ai-banking-chatbot/reviews)

Finn AI’s built for purpose banking chatbot provides optimized, out-of-the-box support for over 500 of the most common banking tasks and queries. Our proven, effective solution delivers the best ROI in the industry, helping banks and credit unions drive productivity, reduce wait and handle times and efficiently scale customer engagement. We easily integrate into existing technology including most banking systems and pre-built integrations with many major call centre or messaging platforms.

#### Who Is the Company Behind Finn AI Banking Chatbot?

- **Seller:** [Finn AI](https://www.g2.com/sellers/finn-ai)
- **Year Founded:** 2012
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34227be09247741c8707ad8d195be9842fc85424af716b6db0cf2f2463159b9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgliainc%2F&secure%5Burl_type%5D=linkedin_company_website)  
450 employees on LinkedIn®

### [Fobi](https://www.g2.com/products/fobi/reviews)

Turn Google Forms into conversational AI chat bots, and easily embed them on your website.

#### Who Is the Company Behind Fobi?

- **Seller:** [Fobi.io](https://www.g2.com/sellers/fobi-io)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1ac775d40ea826ea4507cc9d8e15c0147bda65ecb07b5498db331ebfea0461d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffobi.io&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Frankly](https://www.g2.com/products/franklyai-frankly/reviews)

Frankly enables users and communities to access and interact with your organisation in a new and engaging way, in a variety of languages and interfaces.

#### Who Is the Company Behind Frankly?

- **Seller:** [FranklyAI](https://www.g2.com/sellers/franklyai)
- **Year Founded:** 2018
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b31d43e75d435c2709b1465fe5340a7f20362f3f87c126cf2544ea43e87813c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffranklyai&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Fundamento](https://www.g2.com/products/fundamento/reviews)

Fundamento is an enterprise-focused contact center automation solution powered by AI that ensures companies consistently achieve excellent business outcomes by saving costs dramatically with reduced AHT, lower ramp time and improved CSAT. Fundamento’s API-first, no-code AI stack sits at the heart of the customer contact centre ecosystem across different channels of communication, is accessible in multiple languages and can be hosted on cloud as well as on-premises. Companies can automate customer contact centers with enterprise-grade AI to improve agent and customer experience and eliminate agent errors with guided workflows, real-time assistance, on-the-job training, data capture, auto-generated customer responses, conversational intelligence and complex customer support automation. High-growth companies like IndiaMart, Disney Hotstar, Paisabazaar, Flipkart, Zomato, Absolute, and others have seen excellent results with Fundamento. Fundamento is backed by leading names in tech like Binny Bansal, Kunal Shah, Mohit Joshi, Pankaj Chaddah, Apurva Chamaria and others.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Fundamento?

- **Seller:** [Fundamento](https://www.g2.com/sellers/fundamento)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @fundamentoAI  
1,072 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a33ff26d8d667cf269e4673aaaa7af94310424fa3fc7489d01dabeb0e56eee92&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffundamento-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Fundamento?

**["Very good platform for Sales training & Leadership skills development"](https://www.g2.com/survey_responses/fundamento-review-7613867)**

**Rating:** 5.0/5.0 stars

_— Sujith M G._

[Read full review](https://www.g2.com/survey_responses/fundamento-review-7613867)

**["AI enabled upskilling managementplatform"](https://www.g2.com/survey_responses/fundamento-review-7613803)**

**Rating:** 4.5/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/fundamento-review-7613803)

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Spotlight Categories

[Live Chat Software](https://www.g2.com/categories/live-chat)

[Email Marketing Software](https://www.g2.com/categories/email-marketing)

[Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)

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[Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

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 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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