# Best Chatbots Software - Page 32

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 760

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 760+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=90225&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Axway Managed File Transfer (MFT)

Axway Managed File Transfer (MFT) is a comprehensive solution designed to help organizations effectively manage and control the secure transmission of data. With a strong emphasis on data protection and compliance with regulatory standards, Axway MFT has positioned itself as a leader in the managed file transfer technology space for over two decades. This solution enables businesses to streamline their data transfer processes while safeguarding sensitive information, making it an essential tool for modern enterprises. The Axway MFT solution is particularly advantageous for organizations that require a reliable and scalable method for transferring large volumes of data across various platforms and locations. Its target audience encompasses businesses of all sizes, with a notable focus on industries such as finance, healthcare, and logistics, where data security and compliance are critical. Use cases for Axway MFT include secure file sharing between partners and clients, automated data transfers between internal applications, and the management of sensitive information exchanges—all while ensuring the integrity and confidentiality of the data being transmitted. Key features of Axway MFT include SecureTransport, Transfer CFT, Workbench, and Managed Cloud Services. SecureTransport serves as a robust MFT gateway capable of handling high-volume file transfers with high fault tolerance and availability, ensuring that critical data flows remain uninterrupted. This feature is vital for organizations that cannot afford downtime in their data transfer operations. Transfer CFT simplifies cross-file transfers, allowing for seamless integration across diverse platforms and operating systems, which is essential for businesses operating in a multi-vendor environment. Workbench provides a consolidated view of the health, queue lengths, and service status of the network, enabling organizations to proactively address potential issues before they escalate. The Managed Cloud Services offered by Axway combine the benefits of a cloud-based platform with the expertise of Axway’s technical team. This service not only reduces operational costs but also provides a highly secure environment for data transfers. By leveraging these cloud services, organizations can allocate their IT resources more effectively, allowing them to focus on growth and innovation rather than maintenance tasks. Axway MFT stands out as a robust solution that addresses the complex needs of secure data transmission in today's digital landscape. Its combination of advanced features, scalability, and strong compliance capabilities makes it an invaluable asset for organizations looking to enhance their data transfer processes while ensuring the utmost security and reliability.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T16%3A55%3A55Z&secure%5Bdisplayable_resource_id%5D=1535&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=68683&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=68683&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C788bd0be-2fa0-459e-b986-87495e128108%26page%3D32&secure%5Btoken%5D=63e95ca68f006c9f92ab6e54f80a617c618f41140987c43dd0cd2960f9a46cab&secure%5Burl%5D=https%3A%2F%2Fwww.axway.com%2Fen%2Fproducts%2Fmanaged-file-transfer%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dlg_mft_na%26utm_content%3Dg2_clicks&secure%5Burl_type%5D=custom_url)

### [ASK NAVIK](https://www.g2.com/products/ask-navik/reviews)

NAVIK measures everything, allowing your people to set your priorities. Each line of business and functional department in your organization needs a different analytics perspective. An overtaxed IT department may have the skill to enable them but not the bandwidth.

#### Who Is the Company Behind ASK NAVIK?

- **Seller:** [Absolutdata](https://www.g2.com/sellers/absolutdata)
- **Year Founded:** 2001
- **HQ Location:** Alameda, US
- **Twitter:** @Absolutdata  
3,569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee765070620c1daccb5c7b15ce8ae96d2f38142299db035b90f9b636e7cdf785&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F66808&secure%5Burl_type%5D=linkedin_company_website)  
316 employees on LinkedIn®

### [AskSpot](https://www.g2.com/products/askspot/reviews)

AskSpot empowers businesses, digital agencies, and content creators to create custom AI assistants with no coding required. Build intelligent chatbots, personalized forms, and dynamic workflows to transform engagement and drive results.

#### Who Is the Company Behind AskSpot?

- **Seller:** [Askspot](https://www.g2.com/sellers/askspot)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Assista AI](https://www.g2.com/products/assista-ai/reviews)

Assista AI revolutionizes customer interaction with swift, code-free AI deployment. Emphasize your brand's unique voice with customizable avatars for an engaging, professional experience. Break language barriers with multilingual support, and turn any document into an interactive chatbot in seconds. Assista offers unwavering reliability with 99.9% uptime and stringent security measures, ensuring your AI is always ready to assist. Perfect for e-commerce, healthcare, and more, it's AI made effortless and accessible.

#### Who Is the Company Behind Assista AI?

- **Seller:** [Assista](https://www.g2.com/sellers/assista)
- **Year Founded:** 2023
- **HQ Location:** Delaware, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c2ece943687bc56f10561b562c1e27f0de079bd888d59af67dfacff6fd350d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fassistainc&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

### [AtBot](https://www.g2.com/products/atbot/reviews)

THE MOST POWERFUL NO-CODE BOT PLATFORM FOR THE MICROSOFT CLOUD TRAIN YOUR ATBOT BOT IN MINUTES, NO DEVELOPMENT EXPERIENCE NEEDED!

#### Who Is the Company Behind AtBot?

- **Seller:** [AtBot](https://www.g2.com/sellers/atbot)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [aunoa](https://www.g2.com/products/aunoa/reviews)

Aunoa transforms and simplify communications between companies and their clients, developing solutions based on Conversational AI through messaging channels such as WhatsApp, Facebook, Instagram or Web Chat. We are a company, based in Valencia - Spain, specialized in the design and training of AI Chatbots to automate conversations and process, optimize the customer experience and boost interactions with your customers. We develop custom solutions in record times and our AI Chatbots are supervised by linguists, psychologists and specialists, to ensure the effectiveness and the daily optimization of the Knowledge Base. Our own technology can be adapted to any business model and to the particularities of each industry, as well as it can be integrated with any CRM, support consoles, help desk software, messaging applications and social networks. Contact us if you want to know our the rates we have achieved with solutions for eCommerce, Banking, Utilities and Telecommunications companies, and Public Institutions.

#### Who Is the Company Behind aunoa?

- **Seller:** [Aunoa](https://www.g2.com/sellers/aunoa)
- **Year Founded:** 2019
- **HQ Location:** Valencia, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b58aab0f2e0a3b14aada32c4b5c015b2c818288fa801e872b46e49d651afb0ac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faunoa-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

### [Automaise](https://www.g2.com/products/automaise/reviews)

Automaise's AI Agents are designed to revolutionize customer experience by integrating advanced artificial intelligence into various facets of customer service operations. These AI-driven solutions enhance productivity and customer satisfaction through several key functionalities:

#### Who Is the Company Behind Automaise?

- **Seller:** [Automaise](https://www.g2.com/sellers/automaise)
- **Year Founded:** 2017
- **HQ Location:** Braga, PT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=768dcb470b0a4eb4d2d383fd855d2227a7a155e0777e8896d0c67cc9f5c1f338&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fautomaise&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

### [AutoRepl](https://www.g2.com/products/autorepl/reviews)

Powerful no-code chatbot and conversational form builder.

#### Who Is the Company Behind AutoRepl?

- **Seller:** [Mustafa ERSOY](https://www.g2.com/sellers/mustafa-ersoy)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Auxillary AI](https://www.g2.com/products/auxillary-ai/reviews)

An AI copilot for your B2B platform. Allow users to interact with your product through a natural conversation. Auxillary AI copilot can answer questions, make actions, and provide guidance – all within a human-like dialogue.

#### Who Is the Company Behind Auxillary AI?

- **Seller:** [Auxillary AI](https://www.g2.com/sellers/auxillary-ai)
- **Year Founded:** 2023
- **HQ Location:** City Centre, Harjumaa
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cf0c33443426ab9270b64b5ad9c8b082f69ba8c47bc54363ba66a8d24cf7f28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fauxillary&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Barbour Logic](https://www.g2.com/products/barbour-logic/reviews)

For the public sector, our award-winning business-rules engine automates processes never automated before, freeing up valuable time. And the responses it generates to the public are not just consistent and correct, but in plain English. Because clear information is easy to understand and act on. Better for the public sector, better for the public.

#### Who Is the Company Behind Barbour Logic?

- **Seller:** [Barbour Logic](https://www.g2.com/sellers/barbour-logic)
- **Year Founded:** 2007
- **HQ Location:** West Sussex, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eda8934656d649b47da239999e85376eb3b11eb33f73093b957424f4ea0eb1dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9475525&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Beingo](https://www.g2.com/products/beingo/reviews)

No-code, drag & drop conversational autonomous apps builder, it automates interactions to serve, sell, and support your customers.

#### Who Is the Company Behind Beingo?

- **Seller:** [Beingo](https://www.g2.com/sellers/beingo)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [BizMagnets - ChatOps For WhatsApp](https://www.g2.com/products/bizmagnets-chatops-for-whatsapp/reviews)

What is BizMagnets – ChatOps For WhatsApp? BizMagnets is the ChatOps platform built on top of WhatsApp, purpose-built for enterprises to automate support, service, and workflow operations — all without changing how teams already work. It comes with a WhatsApp based full-fledged ticketing system, WhatsApp-based appointment booking, and survey automation — everything fully integrated inside WhatsApp. But BizMagnets goes beyond automation. It acts as a WhatsApp layer that connects your people and processes — bridging staff, customers, and backend systems like CRMs, ERPs, and spreadsheets. What You Can Do with BizMagnets Support Automation: Auto-create and assign tickets from WhatsApp chats Track SLAs, priorities, and statuses on real-time dashboards Close the loop with built-in resolution workflows Service Automation: Let customers book appointments or raise requests via WhatsApp Trigger internal workflows with status updates and reminders Perfect for healthcare, maintenance, education, and field ops Workflow Automation: Integrate WhatsApp flows with CRMs, ERPs, HMS, and Google Sheets Automate escalations, alerts, and follow-ups across departments Ensure every message updates the right system or team — in real-time Who Uses BizMagnets? Mid-market businesses in: Healthcare | Senior Care | Real Estate | Education | Field Services Why BizMagnets? WhatsApp-native: Works where your teams already live All-in-one modules: Tickets, bookings, surveys — no patchwork End-to-end visibility: Dashboards, status updates, and audit trails Smart integration layer: Connects people and backend tools, effortlessly In One Line: BizMagnets turns WhatsApp into your control center for support, service, and workflow automation — with built-in ticketing, bookings, and backend integration.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind BizMagnets - ChatOps For WhatsApp?

- **Seller:** [bizmagnets](https://www.g2.com/sellers/bizmagnets)
- **Year Founded:** 2023
- **HQ Location:** Chennai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=024e60c74c6dab773d6eebd3c6954aa31febb35dcd98ccb8e49db6112735701a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98815382&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of BizMagnets - ChatOps For WhatsApp?

**["From 500 WhatsApp groups to 1 smart ChatOps platform"](https://www.g2.com/survey_responses/bizmagnets-chatops-for-whatsapp-review-11382200)**

**Rating:** 5.0/5.0 stars

_— Prabhagaran R._

[Read full review](https://www.g2.com/survey_responses/bizmagnets-chatops-for-whatsapp-review-11382200)

### [BlackX](https://www.g2.com/products/blackx/reviews)

BlackX AI tools makes it easy for businesses to manage, sell, automate and scale operations globally in a single platform.

#### Who Is the Company Behind BlackX?

- **Seller:** [BlackX](https://www.g2.com/sellers/blackx)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50bd891d7815f61176ee38a4e8f5f2fda5c1d14645b0bdd3787037941343eabd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblackx-io&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Blender Copilot](https://www.g2.com/products/blender-copilot/reviews)

Blender Copilot simplifies the 3D workflow with natural language commands, making 3D design more intuitive and accessible.

#### Who Is the Company Behind Blender Copilot?

- **Seller:** [Blender Copilot](https://www.g2.com/sellers/blender-copilot)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [BLU WABA Chatbot](https://www.g2.com/products/blu-waba-chatbot/reviews)

Smart Conversation, Smarter Solutions Break down language barriers, improve customer satisfaction, and increase efficiency. Embracing the future of customer interactions and discover the true potential of artificial intelligence.

#### Who Is the Company Behind BLU WABA Chatbot?

- **Seller:** [Futureo Limited](https://www.g2.com/sellers/futureo-limited)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [BoardingBot](https://www.g2.com/products/boardingbot/reviews)

BoardingBot is a Facebook chatbot which sends TestFlight invitations

#### Who Is the Company Behind BoardingBot?

- **Seller:** [Boorgle](https://www.g2.com/sellers/boorgle)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **Twitter:** @boardingbot  
26 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fab1bb36d0ceaf6f995e5a3330ae5c347cb8368a592d39b791b065dacd9f015&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboardingbot%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

- [‹ Prev ‹ Prev](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=31#product-list)
- [1](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score#product-list)
- [2](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=2#product-list)
- …
- [28](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=28#product-list)
- [29](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=29#product-list)
- [30](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=30#product-list)
- [31](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=31#product-list)
- 32
- [33](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=33#product-list)
- [34](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=34#product-list)
- [35](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=35#product-list)
- [36](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=36#product-list)
- …
- [50](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=50#product-list)
- [51](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=51#product-list)
- [Next › Next ›](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=33#product-list)

Spotlight Categories

[Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)

[Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp)

[Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll)

[Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software)

[Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Show More