# Best Chatbots Software - Page 30

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 760

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 760+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Google Cloud BigQuery

BigQuery is an AI-ready, petabyte-scale, and cost-effective data warehouse that lets you run analytics over vast amounts of data in near real time. Store 10 GiB of data and run up to 1 TiB of queries for free per month.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T14%3A15%3A25Z&secure%5Bdisplayable_resource_id%5D=1661&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=6073&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=6073&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C788bd0be-2fa0-459e-b986-87495e128108%26page%3D30&secure%5Btoken%5D=c722b864d6003b6bb2cc3a1ca87d7778be40280c077cff47bd6c38f70bbb0242&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fbigquery%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-bigquery%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [AI Agent](https://www.g2.com/products/eself-ai-ai-agent/reviews)

eSelf AI's AI Agent is an innovative platform that enables businesses to create and deploy lifelike, face-to-face AI video assistants capable of engaging customers in real-time, human-like conversations. These AI agents are designed to speak, react, and connect like real people, offering multilingual support and a variety of customizable appearances to align with diverse brand identities.

#### Who Is the Company Behind AI Agent?

- **Seller:** [eSelf AI](https://www.g2.com/sellers/eself-ai)
- **Year Founded:** 2022
- **HQ Location:** Tel Aviv, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3ba0299611ff405c5bb29075baff8ce9d96087a5939fba4a5b46bdfc0b00736&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feself-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

### [AIbility](https://www.g2.com/products/aibility/reviews)

Aibility is an AI-powered chatbot solution which provides users with the ability to answer all incoming questions in just a few minutes through creation of an AI Employee. No coding experience is needed and your personal chatbot can be created in under 10 minutes. Technical integration is not required - a shared URL can be generated to access your chatbot on any digital platform. Aibility offers multilingual capabilities in over 30 languages including English, Chinese, and Japanese.

#### Who Is the Company Behind AIbility?

- **Seller:** [rinna](https://www.g2.com/sellers/rinna)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [aichatbot](https://www.g2.com/products/aichatbot/reviews)

AIChatbot is an AI powered conversational chatbot builder for customer service. AI chatbot enables you to create a custom GPT chatbot trained from your own data. This is achieved by uploading your website URL, PDF files, or sitemap. The AI chatbot can respond to customer inquiries in multiple languages and provides the convenience of embedding the chatbot widget directly onto your website And the best part ? You will be able to automate drafting email support responses 10x faster. AIChatbot distinguishes itself from other AI chatbots through its cutting-edge Natural Language Processing (NLP) capabilities, which prioritize comprehending the underlying meaning of user inputs rather than merely their surface expressions. It excels at addressing spelling and grammatical errors, syntax mistakes, and colloquial language, but what sets it apart is its ability to not only automate text-based responses but also generate email responses for all email queries and tickets, streamlining lead generation processes. All of this is achieved with significantly less involvement from your team, in stark contrast to other alternatives that demand countless hours for composing and responding to just 30% of email queries. Our primary focus is on the quality of the responses AIChatbot generates, recognizing this as a major challenge for customer support teams.

#### Who Is the Company Behind aichatbot?

- **Seller:** [Promise](https://www.g2.com/sellers/promise)
- **Year Founded:** 2017
- **HQ Location:** Fairfield, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f7eb33771fe372d7282a1612b0ae3fed79d80542960f3c8d3e32327b2e7a270&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjoinpromise&secure%5Burl_type%5D=linkedin_company_website)  
204 employees on LinkedIn®

### [AI Chatbot](https://www.g2.com/products/ai-chatbot/reviews)

Convert forms into intelligent conversational interfaces within minutes

#### Who Is the Company Behind AI Chatbot?

- **Seller:** [rakebots](https://www.g2.com/sellers/rakebots)
- **HQ Location:** Mangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eabe9ea00d7409f395fdf2d927e772dc5d79f31d7f6715202ba8fae6b9e61989&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frakebots&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 20% Large

#### What Are Recent G2 Reviews of AI Chatbot?

**["Strengths and Limitations of AI Chatbot"](https://www.g2.com/survey_responses/ai-chatbot-review-10256613)**

**Rating:** 5.0/5.0 stars

_— Prachi S._

[Read full review](https://www.g2.com/survey_responses/ai-chatbot-review-10256613)

**["AI CHAT BOAT - The perfect Answer"](https://www.g2.com/survey_responses/ai-chatbot-review-10178989)**

**Rating:** 5.0/5.0 stars

_— Shakshi B._

[Read full review](https://www.g2.com/survey_responses/ai-chatbot-review-10178989)

### [AI ChatBot Demo](https://www.g2.com/products/ai-chatbot-demo/reviews)

Enkrypt AI is a security platform specifically designed to protect, monitor, and manage enterprise AI chatbots and generative AI models. Its main focus is on ensuring security, compliance, and risk management for organizations deploying AI-powered chatbots and large language models (LLMs). Key aspects of Enkrypt AI’s chatbot solution include: Real-time risk detection and mitigation: The platform continuously monitors chatbot interactions to detect vulnerabilities such as hallucinations (false or inconsistent answers), privacy leaks, policy violations, and toxic or unsafe outputs. Compliance and privacy controls: Enkrypt AI helps organizations ensure their chatbots adhere to regulatory requirements (like HIPAA for healthcare) and internal policies by automatically redacting or blocking sensitive information and providing detailed compliance reports. Automated security testing: Tools like the R.A.Y.D.E.R. Chrome extension enable security teams to “red team” live chatbots—testing them for vulnerabilities directly through their user interfaces, rather than only through APIs. This approach uncovers real-world flaws that traditional security tools might miss. Comprehensive monitoring and auditing: The platform offers enterprise-wide visibility into chatbot performance, risks, and compliance status, making it easier to audit usage and access. Ease of integration: Enkrypt AI is designed to work with various AI providers (such as OpenAI, Together AI, and others), allowing organizations to secure chatbots across different platforms with minimal setup. AI safety alignment: By integrating advanced guardrails and risk detection, Enkrypt AI reduces the risk of AI chatbots producing unsafe or non-compliant content, without significantly impacting model performance. Enkrypt AI’s chatbot security solutions are particularly valued by enterprises that need to deploy AI safely, protect sensitive data, and maintain regulatory compliance in sectors like healthcare, finance, and insurance

#### Who Is the Company Behind AI ChatBot Demo?

- **Seller:** [Enkrypt AI](https://www.g2.com/sellers/enkrypt-ai)
- **Year Founded:** 2022
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf3af25295d88b891303ce8d68d854905e0e9ceed5b89ad9ed9bc810619c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenkryptai&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

### [AI Chatbot Support](https://www.g2.com/products/ai-chatbot-support/reviews)

Multi-platform AI & Live Chat Customer Support for Website Chatbot Widgets, Ticketing Widgets, Facebook Messenger, Instagram, X (Twitter), Google Business Messages, WhatsApp, Zendesk, Slack, WeChat, Telegram, LINE, Viber, OpenCart, Zalo, Zendesk, E-mails, SMS Texts, Notifications, and more. - Integrates with your OpenAI API Key - Choose OpenAI Model - Custom Prompt - White Label & Design Customization - Multi-platform Customer Support - No coding required - Simple and Easy to use Support email: hello@aichatbot.support

#### Who Is the Company Behind AI Chatbot Support?

- **Seller:** [AI Chatbot](https://www.g2.com/sellers/ai-chatbot)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ebee2ce7d552cf055106211f26baa0352ade6ca817530b9889f792266d48db1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fai-chatbot-support&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [AiCogni](https://www.g2.com/products/aicogni/reviews)

AiCogni Bot GPT AI Assistant provides access to the most advanced AI technology to date – ChatGPT. The advanced technology is designed to provide the most accurate and helpful responses to your queries and tasks. This undoubtedly makes it the perfect assistant for your daily needs.

#### Who Is the Company Behind AiCogni?

- **Seller:** [AiCogni](https://www.g2.com/sellers/aicogni)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Aidah](https://www.g2.com/products/aidah/reviews)

Respond to customers instantly

#### Who Is the Company Behind Aidah?

- **Seller:** [Aidah](https://www.g2.com/sellers/aidah)
- **HQ Location:** N/A
- **Twitter:** @aidahbot  
108 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Aidetic](https://www.g2.com/products/aidetic/reviews)

Aidetic is an AI focussed product studio that helps SaaS startups accelerate go-to-market and scale their tech.

#### Who Is the Company Behind Aidetic?

- **Seller:** [Aidetic](https://www.g2.com/sellers/aidetic)
- **Year Founded:** 2018
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=130e9d66f8248791fee80f00735cca0ce23ba50ee720f82cdc71cbfe09f290dd&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faidetic&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

### [AI Integrations](https://www.g2.com/products/ai-integrations/reviews)

AI Integrations provides custom, ready-to-use AI solutions including chatbots, AI workflow automations, and custom software projects that meet the specific needs of each of their clients.

#### Who Is the Company Behind AI Integrations?

- **Seller:** [AI Integrations](https://www.g2.com/sellers/ai-integrations)
- **Year Founded:** 2023
- **HQ Location:** Denver, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fac5a49b4a395a066be5f7b0d51bf81c6d2034fc6ef1af1f3001c5b432a5d317&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fai-integrations&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Aiplix](https://www.g2.com/products/aiplix/reviews)

AiPlix is an innovative web browser that seamlessly integrates advanced artificial intelligence to transform the way users interact with online content. By addressing the common challenge of information overload, AiPlix offers a streamlined, organized, and engaging browsing experience, enabling users to access and comprehend information more efficiently. Key Features and Functionality: - Automated Browsing: AiPlix's auto-browsing capability simplifies web navigation by automatically searching and filtering information into personalized summaries, breaking down complex data into easily digestible formats. - Interactive Engagement: Each webpage is enhanced with a chatbot powered by Raya, facilitating a conversational experience where users can ask follow-up questions and receive real-time responses. - Organized Interface: AiPlix brings order to browsing by neatly organizing tabs, bookmarks, and history. Advanced AI models categorize information with visuals and labels, ensuring a smooth and streamlined user experience. Primary Value and User Solutions: AiPlix addresses the issue of information overload by providing an AI-enhanced browsing environment that automates information retrieval, fosters interactive engagement, and maintains an organized interface. This comprehensive approach empowers users to navigate the vast expanse of the internet more effectively, making information consumption more intuitive and less overwhelming.

#### Who Is the Company Behind Aiplix?

- **Seller:** [AiPlix](https://www.g2.com/sellers/aiplix)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=406f12e89febf58d421a7a1be65f3defb34148bde262ff09d614577f2ecdb3cd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faiplix&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [AISiteBot](https://www.g2.com/products/aisitebot/reviews)

AISiteBot.com specializes in purpose-built AI chatbots designed to streamline operations and enhance customer engagement for restaurants, transportation services, and businesses of all types. Our flagship solutions – RestoBot, LimoBot, and our core Business Chatbot – leverage conversational AI to automate interactions, reduce costs, and improve service quality. Our Featured Chatbot Solutions 1. RestoBot – The Restaurant Automation Assistant - Handles reservations, takeout orders, and FAQs - Integrates with POS systems for real-time menu updates - Reduces no-shows with automated confirmations - Processes payments and upsells specials - CMS for dynamic content management - Integrations with 3rd party tools (e.g. Zapier, Facebook, POS) - Tracking, analytics and prompt logs

#### Who Is the Company Behind AISiteBot?

- **Seller:** [AISiteBot.com](https://www.g2.com/sellers/aisitebot-com)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [AI Video Chat](https://www.g2.com/products/ai-video-chat/reviews)

eSelf AI's Video Chat product offers businesses the ability to deploy lifelike AI video chatbots that engage customers in real-time, human-like conversations. These AI agents are designed to automate sales, support, and customer interactions, providing 24/7 availability and enhancing user experience.

#### Who Is the Company Behind AI Video Chat?

- **Seller:** [eSelf AI](https://www.g2.com/sellers/eself-ai)
- **Year Founded:** 2022
- **HQ Location:** Tel Aviv, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3ba0299611ff405c5bb29075baff8ce9d96087a5939fba4a5b46bdfc0b00736&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feself-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

### [AI Virtual Concierge](https://www.g2.com/products/ai-virtual-concierge/reviews)

Runnr.ai's AI Virtual Concierge is an advanced, AI-powered assistant tailored for the hospitality industry, designed to enhance guest experiences while optimizing hotel operations. This virtual concierge ensures that every guest inquiry is addressed promptly, accurately, and personally, regardless of the time of day.

#### Who Is the Company Behind AI Virtual Concierge?

- **Seller:** [Runnr.ai](https://www.g2.com/sellers/runnr-ai)
- **Year Founded:** 2022
- **HQ Location:** Utrecht, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d4d379787a2abb356b5233b2d20da1b8bd5a9c3f56508953e957096e09e8ba3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frunnr-ai&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

### [AlertyFast](https://www.g2.com/products/alertyfast/reviews)

AlertyFast is a lightweight and powerful platform designed to send WhatsApp notifications through a simple API integration. Ideal for developers, SaaS providers, e-commerce businesses, and any system requiring real-time user updates, AlertyFast enables seamless communication without technical complexities. Key Features and Functionality: - Easy Integration: Connect your system to AlertyFast's REST API by scanning a QR code from your business's WhatsApp number. - Programmatic Notifications: Send messages directly to WhatsApp with a straightforward POST request. - Delivery Confirmations: Receive delivery confirmations via the dashboard, ensuring message reliability. - Flexible Pricing Plans: Offers a range of plans starting from a free tier with 50 messages per month to an enterprise plan with unlimited messages and premium support. - WordPress Integration: Enhance WooCommerce stores with real-time order notifications sent directly to WhatsApp, including automatic order updates and payment confirmations. Primary Value and User Solutions: AlertyFast simplifies the process of integrating WhatsApp notifications into various systems, allowing businesses to keep users informed in real-time. By offering a reliable, secure, and cost-effective solution, it addresses the need for efficient communication channels, enhancing user engagement and satisfaction. The platform's ease of use and quick implementation make it accessible for businesses of all sizes, from small projects to large enterprises.

#### Who Is the Company Behind AlertyFast?

- **Seller:** [AlertyFast](https://www.g2.com/sellers/alertyfast)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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- [Bot Platforms](/categories/bot-platforms)

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 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
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Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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