# Best Chatbots Software - Page 23 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 760 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 760+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=90225&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### NextGen Healthcare EHR NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T15%3A35%3A37Z&secure%5Bdisplayable_resource_id%5D=444&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1821&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1821&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C788bd0be-2fa0-459e-b986-87495e128108%26page%3D23&secure%5Btoken%5D=47cc4098c0853957b11e2cca856c142e82e6324fb8532c48b376d448e9689eee&secure%5Burl%5D=https%3A%2F%2Fwww.nextgen.com%2Fehr-demo%3Futm_source%3Dintent%26utm_medium%3Dg2%26utm_campaign%3D701Vz00000jcuH0IAI%26utm_content%3Dg2-clicks-ad&secure%5Burl_type%5D=custom_url) ### [Bot9](https://www.g2.com/products/bot9/reviews) Bot9 is an AI chatbot builder, tailored for customer support. It empowers businesses to create AI-driven strategies specific to their needs, helping to reduce operational expenses and enhance customer experiences. **Average Rating:** 0.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Bot9? - **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind Bot9? - **Seller:** [Bot9](https://www.g2.com/sellers/bot9) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54508e4714b733908ad5ace68b5effb98125f52b7e77e758e4fa899f365b0069&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdukaan%2F%3ForiginalSubdomain%3Din&secure%5Burl_type%5D=linkedin_company_website) #### Who Uses This Product? - **Company Size:** 100% Small ### [BotBuz](https://www.g2.com/products/botbuz/reviews) Looking for chatbot services that won't leave you hanging ? Look no further than Botbuz Chatbot Services. We offer omni-channel chatbot services at the best prices around. Our multi-channel chatbot solutions are designed to meet the needs of businesses of all sizes. Whether you're looking for a simple FAQ solution or a more advanced chatbot experience, we've got you covered. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind BotBuz? - **Seller:** [BotBuz](https://www.g2.com/sellers/botbuz) - **Year Founded:** 2022 - **HQ Location:** Rajkot, IN - **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a50a2445b616898431952acdd822b2a0800b68c1c121ff838e8cd15cf36aac7&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fbotbuz&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of BotBuz? **["BotBuz: No-Code Builder, Multi-Channel Integrations, and Strong ROI"](https://www.g2.com/survey_responses/botbuz-review-12981210)** **Rating:** 4.5/5.0 stars _— Aman S._ [Read full review](https://www.g2.com/survey_responses/botbuz-review-12981210) **["Must-Try Chatbot for Small and Large Businesses"](https://www.g2.com/survey_responses/botbuz-review-12681044)** **Rating:** 5.0/5.0 stars _— Dhruv R._ [Read full review](https://www.g2.com/survey_responses/botbuz-review-12681044) ### [Botmind](https://www.g2.com/products/botmind/reviews) Les équipes service client font face à un problème structurel : les demandes répétitives — suivi de commande, retours, FAQ, demandes administratives — consomment une part massive du volume de tickets, quelle que soit l'industrie. Botmind est la plateforme d'agents IA qui automatise ces interactions sur chat, email et téléphone — pour que vos équipes se concentrent sur ce qui nécessite vraiment un jugement humain. 4 modules couvrant chaque point de contact client : CHATBOT AI — L'agent IA traite les demandes fréquentes 24h/24 sur votre site ou application. Le client obtient une réponse immédiate. Aucun ticket créé, aucun agent sollicité. ASSIST AI — L'IA résume chaque ticket entrant en temps réel et suggère la meilleure réponse. Les agents traitent les dossiers jusqu'à 3x plus vite sans changer d'outil. REPLY AI – EMAIL — Les emails courants sont classifiés, rédigés et envoyés automatiquement. Les cas complexes sont escaladés avec le contexte déjà préparé. REPLY AI – CALLBOT — Un assistant vocal automatisé traite les appels entrants simples 24h/24, sans temps d'attente ni intervention humaine. Connexion à votre stack existant sans refonte : Zendesk, Freshdesk, Intercom, Front, Easiware, Salesforce, Shopify, Magento, Prestashop, RingCentral Engage Digital. API ouverte pour toute intégration sur-mesure. Résultats mesurables : — Jusqu'à -71 % des coûts support — Résolutions jusqu'à 3x plus rapides — Plus de 10 000 000 tickets traités — Plus de 100 clients : Wonderbox, Aroma Zone, Bricorama, Beauté Privée, Blancheporte, Easypara Made in France. Hébergé en Europe. Conforme RGPD. Noté 5/5 sur toutes les plateformes d'avis. Tarif disponible sur devis — adapté à vos volumes de contacts et à votre mix de canaux. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Botmind? - **Seller:** [Botmind](https://www.g2.com/sellers/botmind) - **Year Founded:** 2017 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2059b5b4ad1769e8f8c606409dc6c49a260d8dc6d83cc9cc7fae45db07b5a21b&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotmind&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Botmind? **["Best solution I found for e-merchants"](https://www.g2.com/survey_responses/botmind-review-4721979)** **Rating:** 5.0/5.0 stars _— Emma T._ [Read full review](https://www.g2.com/survey_responses/botmind-review-4721979) #### What Are G2 Users Discussing About Botmind? - [What is Botmind used for?](https://www.g2.com/discussions/what-is-botmind-used-for) ### [Botmother](https://www.g2.com/products/botmother/reviews) No-code chatbot builder for Telegram, Facebook Messenger, WhatsApp, Instagram and Viber **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Botmother? - **Seller:** [Botmother](https://www.g2.com/sellers/botmother) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=167da10d7df0544b4b5f8b65734bf443a8662bcec6e72ec084bd561fca837ffc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotmother&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Botmother? **["Amazing easy to setup and great"](https://www.g2.com/survey_responses/botmother-review-7554355)** **Rating:** 5.0/5.0 stars _— Renny M._ [Read full review](https://www.g2.com/survey_responses/botmother-review-7554355) ### [ccRobot](https://www.g2.com/products/ccrobot/reviews) ccRobot is a complete turnkey solution used to automate conversational workflow processes and assist in the digital transformation journey. The platform is designed to enable the creation and customization of an AI and ML powered chatbot to fit the needs of any organization (industry independent). This will then be used to automate simple and repetitive workflows to drive operational efficiency and digital transformation by offloading lower-level tasks and increasing worker productivity. More specifically, ccRobot is easy to use as it is designed for business users and does not require a programmer. This means, anyone with sufficient subject matter knowledge can build, manage and deploy their own bot. Furthermore, with ccRobot's AI capabilities, it learns on-the-job through application of knowledge; the more its knowledgebase is exercised, the more the knowledgebase is enhanced. In addition, if ccRobot cannot answer a chat, it will dispatch the chat to a more capable live agent. Thus, leading to nimble and fail-safe operations. Because of this, potential risks are little to none as the knowledgebase can be modified within minutes and misunderstood chats can be escalated to a live agent for higher-level assistance. Additionally, leveraging ccRobot’s capabilities, businesses will be able to reap the rewards of digital transformation and automation. According to the 80/20 rule, 80% of the workload is derived from 20% of the most frequently asked questions. As a result, by implementing ccRobot, organizations can automate up to 80% of queries. Furthermore, ccRobot can be used to automate any workflow, internally or externally, with the necessary knowledgebase. By utilizing automation, corporations can get back to focusing on reaching their business goals. Lastly, ccRobot is supported by a team of highly experienced and capable developers who can provide assistance (professional IT services) throughout the bot implementation journey. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate ccRobot? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.8/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind ccRobot? - **Seller:** [Korah Limited](https://www.g2.com/sellers/korah-limited) - **Year Founded:** 2011 - **HQ Location:** Markham, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=081fc7a7354eca1a8cf8db95a348a333e1862c9d94e31028ee1964cf932c69c0&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fccrobot&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of ccRobot? **["Affordable AI Chatbot solution"](https://www.g2.com/survey_responses/ccrobot-review-4360065)** **Rating:** 5.0/5.0 stars _— Ruben T._ [Read full review](https://www.g2.com/survey_responses/ccrobot-review-4360065) #### What Are G2 Users Discussing About ccRobot? - [What is ccRobot used for?](https://www.g2.com/discussions/what-is-ccrobot-used-for) ### [CHATBOT](https://www.g2.com/products/chatbot-2021-08-22/reviews) Improve your customers buying experience with the help of PRP's AI-powered chatbots. Automate your customer service with ChatBot and never miss a chance to sell or help... Works 24x7, Multi-lingual Support, Automation in Leads, Sales & Follow-ups. Call us for the free demo on +919643404012 #digital #bot #manychat #messengermarketing #chatbotmaker #b #blockchain #msteams #socialmedia #sharepointdesigner #deeplearning #livetiles #chatbotcreators #iot #bhfyp #sharepointintranet #microsoftsharepoint #microsoftteams #marketingdigital #chatbotdesign #chatbotindonesia #robots #n #facebook #startup #customerexperience #webdevelopment #messenger #cloud #customersupport **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind CHATBOT? - **Seller:** [PRP Services](https://www.g2.com/sellers/prp-services) - **Year Founded:** 2013 - **HQ Location:** New Delhi, IN - **Twitter:** @prpservices 1,216 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c825df55e9c2387b4abe27e9ffaeb280ebdc652b714a08aff698de237ef4683&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprp-voice%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of CHATBOT? **["Chatbot"](https://www.g2.com/survey_responses/chatbot-review-6804494)** **Rating:** 4.5/5.0 stars _— Santosh k._ [Read full review](https://www.g2.com/survey_responses/chatbot-review-6804494) ### [Chatnode](https://www.g2.com/products/chatnode/reviews) ChatNode lets you train AI ChatBots on your own data. You can use multiple data sources like text, PDF or URLs. Chatbots can be embedded on your website or used internally **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Chatnode? - **Control:** 10.0/10 (Category avg: 8.8/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Chatnode? - **Seller:** [ChatNode](https://www.g2.com/sellers/chatnode) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Chatnode? **["Best Live Agent for Quick Solution"](https://www.g2.com/survey_responses/chatnode-review-9303724)** **Rating:** 5.0/5.0 stars _— muskan t._ [Read full review](https://www.g2.com/survey_responses/chatnode-review-9303724) ### [ChatofAI](https://www.g2.com/products/chatofai/reviews) Chatof.AI is a user-friendly tool that requires no coding knowledge. With its intuitive drag-and-drop interface and support for imports (PDF, Docx, Markdown, TXT, CSV, Excel) and web scraping, you can easily train your chatbot with specialized knowledge. It takes just 5 minutes to set up. ✅ Improve your business: Embed it on your websites for 24/7 customer support and capture customer leads for later follow-up. ✅ Boost your efficiency: Integrate it into Slack, Telegram, or other tools for internal Q&A or as a personal assistant. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind ChatofAI? - **Seller:** [METAVERSE CLOUD](https://www.g2.com/sellers/metaverse-cloud) - **Year Founded:** 2022 - **HQ Location:** Singapore River, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=60cb0965b15281d075788c7de6fac8f91d693b2c18cc7fd8d04f6d8e7f492efe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmetaverse-cloud-solution-pte-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of ChatofAI? **["Best Ai tool to chat with your Favourite character"](https://www.g2.com/survey_responses/chatofai-review-8782365)** **Rating:** 4.5/5.0 stars _— Sachin K._ [Read full review](https://www.g2.com/survey_responses/chatofai-review-8782365) ### [ChatPerk](https://www.g2.com/products/chatperk/reviews) Designed to help businesses build their own custom AI chat assistant, ChatPerk offers a user-friendly interface with which to create AI assistants without any coding knowledge, simply by sharing your documents or a website address. With advanced AI capabilities, ChatPerk is available in +85 languages and able to reply to customer queries with personalized messages and interact 24/7 to ensure customer satisfaction, boost engagement, generate leads and reduce costs. It allows smooth and seamless integration with popular platforms like Slack, Zapier, WhatsApp, and more without requiring any coding setup or technical background. ChatPerk ensures your customers and your data are secure as it implements robust security measures including user role management systems, GDPR compliance and data encryption. In short, with ChatPerk, you can upload your data, train your AI assistant, customize its style to match your brand, and add it to your website and tools in a few minutes. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind ChatPerk? - **Seller:** [ChatPerk](https://www.g2.com/sellers/chatperk) - **Year Founded:** 2024 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5655c2a77c53fe8da37a63e03c8d8fe315e8b0678c7add38673f40a793be6d7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatperk&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About ChatPerk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **convenience** of ChatPerk, enabling effortless communication with overseas customers and streamlined interactions. - Users highlight the **ease of training** their chatbot with ChatPerk, enhancing customer communication and response efficiency. - Users commend ChatPerk for its **helpfulness** , significantly enhancing customer communication and streamlining business interactions. - Users appreciate the **seamless integrations** of ChatPerk, enhancing customer interactions while streamlining business communication. - Users find ChatPerk **intuitive** , enabling easy chatbot training and quick, effective customer interactions. ##### Cons - Users find that ChatPerk's **feature complexity** can hinder its ability to handle intricate customer queries effectively. #### What Are Recent G2 Reviews of ChatPerk? **["Very Helpful for My Digital Art Business"](https://www.g2.com/survey_responses/chatperk-review-10715800)** **Rating:** 5.0/5.0 stars _— Elena l._ [Read full review](https://www.g2.com/survey_responses/chatperk-review-10715800) **["Easy to Use Chatbot for Managing Customer Queries"](https://www.g2.com/survey_responses/chatperk-review-10747153)** **Rating:** 5.0/5.0 stars _— Ana P._ [Read full review](https://www.g2.com/survey_responses/chatperk-review-10747153) ### [ChatWhale](https://www.g2.com/products/chatwhale/reviews) Gamify your customer communication with chatbots and loyalty rewards Use your Facebook Page and Messenger App to provide a unique experience for your customers **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate ChatWhale? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind ChatWhale? - **Seller:** [ChatWhale](https://www.g2.com/sellers/chatwhale) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of ChatWhale? **[" the best application to maintain good communication with your customers"](https://www.g2.com/survey_responses/chatwhale-review-1341133)** **Rating:** 5.0/5.0 stars _— jose miguel g._ [Read full review](https://www.g2.com/survey_responses/chatwhale-review-1341133) #### What Are G2 Users Discussing About ChatWhale? - [What is ChatWhale used for?](https://www.g2.com/discussions/what-is-chatwhale-used-for) ### [CivicPlus Municipal Websites](https://www.g2.com/products/civicplus-municipal-websites/reviews) CivicPlus Municipal Websites is a website content management system designed specifically for local governments. The software provides customizable, mobile-friendly website templates, resident self-service tools, and integrations with other CivicPlus solutions like chatbots and agenda management. Municipalities use CivicPlus Municipal Websites to create digital city halls that foster civic engagement by keeping residents informed and enabling them to interact with their local government online. **Average Rating:** 3.8/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate CivicPlus Municipal Websites? - **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 9.2/10) #### Who Is the Company Behind CivicPlus Municipal Websites? - **Seller:** [CivicPlus](https://www.g2.com/sellers/civicplus) - **Year Founded:** 2001 - **HQ Location:** Manhattan, Kansas - **Twitter:** @CivicPlus 2,896 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9be5e27224c84079cc4e94fe56c85f8dee614923650a5afb3d6da322995d3ba4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcivicplus%2F&secure%5Burl_type%5D=linkedin_company_website) 931 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Government Administration - **Company Size:** 71% Medium, 29% Large #### What Are Recent G2 Reviews of CivicPlus Municipal Websites? **["Agenda Workflow & Creation Made Easy"](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-4752393)** **Rating:** 4.0/5.0 stars _— Aaron S._ [Read full review](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-4752393) **["Long time administrator of CivicEngage"](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-5072350)** **Rating:** 4.5/5.0 stars _— Verified User in Government Administration_ [Read full review](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-5072350) #### What Are G2 Users Discussing About CivicPlus Municipal Websites? - [What is CivicPlus account?](https://www.g2.com/discussions/what-is-civicplus-account) - [What is civic CMS?](https://www.g2.com/discussions/what-is-civic-cms) - [What does civic plus do?](https://www.g2.com/discussions/what-does-civic-plus-do) ### [Clickatell Chat Commerce Platform](https://www.g2.com/products/clickatell-chat-commerce-platform/reviews) Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Clickatell Chat Commerce Platform? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.8/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 5.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Clickatell Chat Commerce Platform? - **Seller:** [Clickatell](https://www.g2.com/sellers/clickatell) - **Year Founded:** 2000 - **HQ Location:** Downtown Redwood City, US - **Twitter:** @Clickatell 8,406 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72f3ce841a3140cfe4848db6db41e36fc610c1344035f39f0ee2979d0ffa5aea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclickatell%2F&secure%5Burl_type%5D=linkedin_company_website) 261 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Clickatell Chat Commerce Platform? **["Clickatell Touch Honest Review"](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-5353376)** **Rating:** 4.0/5.0 stars _— Ram K._ [Read full review](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-5353376) **["Best platform with diversifications for customer contact"](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-8575210)** **Rating:** 4.5/5.0 stars _— Rony C._ [Read full review](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-8575210) #### What Are G2 Users Discussing About Clickatell Chat Commerce Platform? - [What is Clickatell Touch used for?](https://www.g2.com/discussions/what-is-clickatell-touch-used-for) ### [Cloozo](https://www.g2.com/products/cloozo/reviews) Cloozo is a no-code chatbot builder powered by ChatGPT that lets you create and train chatbots on your own files and site links. It takes the guesswork out of creating a bot, so you can focus on what matters most – making an impact with messaging. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Cloozo? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Cloozo? - **Seller:** [Cloozo](https://www.g2.com/sellers/cloozo) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Cloozo? **["Quick personalized chat not for your clients sites"](https://www.g2.com/survey_responses/cloozo-review-9163372)** **Rating:** 5.0/5.0 stars _— Ray M._ [Read full review](https://www.g2.com/survey_responses/cloozo-review-9163372) ### [Codebaby](https://www.g2.com/products/codebaby/reviews) CHATBOTS' NEXT EVOLUTION IS HERE. Our avatars easily integrate with your chat platform or LMS to take automated service to the next level. We're eschewing the Uncanny Valley for relatable, accessible avatars who truly listen, understand, and respond to your users. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Codebaby? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.8/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Codebaby? - **Seller:** [Codebaby](https://www.g2.com/sellers/codebaby) - **Year Founded:** 2001 - **HQ Location:** Milwaukee, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38be07378e318699716ffa12c0a64b3917f6208d7c035edb9158e4a4373b1cf2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcodebaby&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Codebaby? **["CodeBaby is cost effective and can create exceptional AI Avatars."](https://www.g2.com/survey_responses/codebaby-review-10243685)** **Rating:** 4.0/5.0 stars _— Raul V._ [Read full review](https://www.g2.com/survey_responses/codebaby-review-10243685) ### [Concerto AI](https://www.g2.com/products/concerto-ai/reviews) AI-powered automated conversations for your front desk and help desk to serve your customers on telephone, chat, messaging platforms, and voice assistants. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Concerto AI? - **Seller:** [Concerto AI](https://www.g2.com/sellers/concerto-ai) - **HQ Location:** Edgewater, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=830dd6f99f253df4199ab26188b4464da4cf543b915d63ac1aac523780f355aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconcerto-ai&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Concerto AI? **["Best Chatbot for Frequent support query"](https://www.g2.com/survey_responses/concerto-ai-review-8486040)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/concerto-ai-review-8486040) - [‹ Prev ‹ Prev](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=22#product-list) - [1](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score#product-list) - [2](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=2#product-list) - … - [19](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=19#product-list) - [20](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=20#product-list) - [21](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=21#product-list) - [22](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=22#product-list) - 23 - [24](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=24#product-list) - [25](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=25#product-list) - [26](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=26#product-list) - [27](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=27#product-list) - … - [50](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=50#product-list) - [51](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=51#product-list) - [Next › Next ›](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C788bd0be-2fa0-459e-b986-87495e128108&order=g2_score&page=24#product-list) Spotlight Categories [Live Chat Software](https://www.g2.com/categories/live-chat) [Email Marketing Software](https://www.g2.com/categories/email-marketing) [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Show More