# Best Chatbots Software - Page 49

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### ReverseLogix

ReverseLogix is an enterprise-grade returns management system (RMS) built to manage and optimize complex returns across retail, ecommerce, manufacturing, and 3PL operations. Purpose-built for reverse logistics, not adapted from post-purchase or ecommerce tools, ReverseLogix enables organizations to automate, control, and gain full visibility into the entire returns lifecycle from initiation through final disposition. Designed for B2B, B2C, and hybrid environments, ReverseLogix is ideal for organizations managing high return volumes, complex workflows, or multi-node supply chains. The platform serves as a centralized system of record for returns, replacing fragmented tools, manual processes, and front-end-only solutions that lack operational depth. Key capabilities include: • End-to-end returns lifecycle management, including initiation, authorization, routing, inspection, and disposition • AI-driven automation to reduce manual effort and accelerate processing • Highly configurable workflows to support complex business rules, approvals, and exception handling • Real-time visibility and analytics across returns, recovery, and operational performance • Built-in return fraud detection and prevention • Intelligent routing across warehouses, stores, repair centers, recommerce channels, and third-party partners Enterprise integrations and ecosystem connectivity: ReverseLogix is designed to integrate deeply across enterprise systems, enabling real-time orchestration of returns across the entire reverse supply chain, not just the customer-facing experience. • ERP and financial systems: SAP, Oracle, Microsoft Dynamics for credits, reconciliation, and inventory accuracy • WMS, TMS, and supply chain systems: Real-time coordination of receiving, inspection, disposition, and inventory movement • OMS and ecommerce platforms: Supports return initiation while connecting downstream operations and decisioning • Carrier and logistics providers: Label generation, tracking, and shipment visibility across parcel and freight networks • 3PLs, repair, recommerce, and recycling partners: Enables multi-party workflows and external partner collaboration • CRM and customer service platforms: Full visibility into return status for support teams • Data and analytics ecosystems: Seamless integration with BI tools and data warehouses for advanced analysis Built for operational complexity, not just the return request: While many solutions focus primarily on simplifying the customer-facing return experience or supporting single-platform ecommerce environments, ReverseLogix is built to manage the operational reality of returns at scale, including inspection, grading, routing, recovery, and financial reconciliation. The platform goes beyond analytics by not only identifying issues but also executing the workflows and decisions required to resolve them within a single system. By unifying data, workflows, and decisioning, ReverseLogix helps organizations: • Reduce returns processing costs and manual effort • Increase recovery value and minimize write-offs • Improve customer experience without eroding margins • Gain actionable insights into product quality, return drivers, and operational inefficiencies ReverseLogix transforms returns from a fragmented, front-end process into a fully operationalized enterprise system, turning returns into a strategic lever for efficiency, visibility, and profitability.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T05%3A59%3A50Z&secure%5Bdisplayable_resource_id%5D=2827&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=154500&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=154500&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D49&secure%5Btoken%5D=845ef07c12d165a9e57a1b4cca6487119bda6643daba758f9b376142481e5a66&secure%5Burl%5D=https%3A%2F%2Fwww.reverselogix.com%2Frequest-demonstration%2F&secure%5Burl_type%5D=book_demo)

### [Tovie Cloud](https://www.g2.com/products/tovie-cloud/reviews)

Tovie AI offers voice and text bots for enterprises and SMBs delivering seamless customer and employee experiences. Tovie Cloud is a comprehensive set of tools that enables developers to prototype, build, deploy, and support Conversational AI solutions. All products in the Cloud complement each other perfectly and can operate independently, but by using them together, one gets the maximum advantage. • Effective collaboration Combine the features of different AI tools to create one comprehensive conversational solution • Seamless workflow The new workspace is designed to make it easy to use any Tovie AI tools with smooth interoperability • On-Premise delivery Install the entire Cloud on-premise, a private cloud, or choose a particular product.​ We support AWS, IBM FS, and dedicated server deployments • Unified account management Unified account management with SSO allows team members to collaborate securely and switch seamlessly between products and projects

#### Who Is the Company Behind Tovie Cloud?

- **Seller:** [Tovie Ai](https://www.g2.com/sellers/tovie-ai)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b644d45f15624769d9810b859d8d41242568a651724f1b40edc4c0cc890deec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftovie-ai&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Trring me](https://www.g2.com/products/trring-me/reviews)

Trring Me is a one-stop Omnichannel Solution that provides customized and convenient customer care, broaden the reach and improves engagements by allowing interaction with existing and new customers on popular social platforms like Whatsapp, Instagram, Facebook, and Telegram!

#### Who Is the Company Behind Trring me?

- **Seller:** [Mobishastra Technologies](https://www.g2.com/sellers/mobishastra-technologies)
- **Year Founded:** 2018
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=769cef96bbe6a3807e453aa7625259b7b6373625ac1d0d739e12ad742966c6ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrring-me&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Twerlo](https://www.g2.com/products/twerlo/reviews)

The love for technology and the desire to add value to people’s lives inspired the founding of TWERLO. This initiated the start of our journey to build rule-based, AI-based, intellectual conversational bots that add value to businesses by delivering great customer experience. Integrated to your existing customer support, we help your team to work faster and smarter by providing conversational AI that optimizes the workflow ensuring freedom to focus on what really matters to the customer. Our knowledge of technology, human psychology and language enabled us to create a real-life conversational experience between bots and humans, using NLP ( Natural Language processing) and other AI aspects. These technology solutions successfully help your company to dramatically lower costs and also provide better customer experience.

#### Who Is the Company Behind Twerlo?

- **Seller:** [Twerlo AI](https://www.g2.com/sellers/twerlo-ai)
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29903c0e65373de15690ca2200a70e9443becc148b7a42f17905f52cad8d8041&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwerlo%2F&secure%5Burl_type%5D=linkedin_company_website)  
85 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Twerlo?

**["It is best business solutiuons provider application in the industry"](https://www.g2.com/survey_responses/twerlo-review-9833477)**

**Rating:** 5.0/5.0 stars

_— Nikhil C._

[Read full review](https://www.g2.com/survey_responses/twerlo-review-9833477)

### [TXTGENIE AI](https://www.g2.com/products/txtgenie-ai/reviews)

TXTGENIE AI automates SMS scheduling with personality customization, adding a personal touch to your automated messages.

#### Who Is the Company Behind TXTGENIE AI?

- **Seller:** [TXTGENIE AI](https://www.g2.com/sellers/txtgenie-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Ultra Hal Assistant](https://www.g2.com/products/ultra-hal-assistant/reviews)

Ultra Hal Assistant is an artificial intelligence conversation simulator that is capable of being a digital secretary and companion.

#### Who Is the Company Behind Ultra Hal Assistant?

- **Seller:** [Zabaware](https://www.g2.com/sellers/zabaware)
- **HQ Location:** Erie, PA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

### [Uniti AI](https://www.g2.com/products/uniti-ai/reviews)

Uniti AI is an advanced AI-powered platform designed to revolutionize lead management by engaging, qualifying, and converting leads into customers around the clock. Unlike traditional chatbots, Uniti AI utilizes generative AI to comprehend complex inquiries and deliver intelligent, personalized responses. This ensures that businesses never miss an opportunity, as the AI operates 24/7 across multiple communication channels, including email, SMS, WhatsApp, and website chat. By integrating seamlessly with existing email systems like Gmail and Outlook, as well as CRMs such as Salesforce and HubSpot, Uniti AI streamlines workflows and enhances the efficiency of sales teams.

#### Who Is the Company Behind Uniti AI?

- **Seller:** [Uniti AI](https://www.g2.com/sellers/uniti-ai)
- **Year Founded:** 2024
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3ba11c6dcba38220ee310328312fb29ad6ef397f3d78aa39ef0a898ab71b336&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funiti-ai&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

### [Unless](https://www.g2.com/products/unless/reviews)

Most AI for customer experience does too little or too much. Helpdesk chatbots cap out at ticket deflection, while autonomous agents act without oversight. Both leave a gap European companies in regulated industries cannot afford. UNLESS closes the gap. One AI agent runs across the entire customer journey, from the first website visit to the deepest support thread. Acquisition, retention, expansion, support. One agent, one brain, one relationship per customer. Three self-maintaining engines power the platform. Living Knowledge listens to your tickets, docs, and product changes, then publishes the Help Center your customers read without anyone touching a CMS. Living Memory remembers preferences, lifecycle stage, and context across every conversation, so customers never have to re-explain themselves. Living Context links the agent to your business systems behind the scenes, so the conversation starts with the full picture. The agent never acts without permission. Every procedure carries explicit permissions: what the AI can do alone, what needs human approval, what is off limits. Every output points back to its source. EU data residency comes by default. PII never reaches model providers. The architecture meets GDPR, the EU AI Act, ISO 42001, DORA, and sector requirements like BaFin and AFM out of the box. European leaders in finance, HR and payroll, pension and insurance, and healthcare and public services trust Unless to do more with AI, without giving up control. Two plans, one outcome metric: Flex pays per outcome with no commitment, or Fixed bundles a free pilot in your first month.

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Unless?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Unless?

- **Seller:** [Unless](https://www.g2.com/sellers/unless)
- **Year Founded:** 2016
- **HQ Location:** Amsterdam, NL
- **Twitter:** @unless  
344 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fb4785347caef3fae8330c07a8da7840d1c33b45fc84a891bc4d70ae09f902b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funless-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Unless?

**["No more boring and generic landing pages"](https://www.g2.com/survey_responses/unless-review-2968903)**

**Rating:** 5.0/5.0 stars

_— Manny C._

[Read full review](https://www.g2.com/survey_responses/unless-review-2968903)

**["Simple user friendly platform for a complex job"](https://www.g2.com/survey_responses/unless-review-2971484)**

**Rating:** 4.5/5.0 stars

_— Oliver B._

[Read full review](https://www.g2.com/survey_responses/unless-review-2971484)

### [UseChat](https://www.g2.com/products/usechat/reviews)

UseChat brings ChatGPT to your website for your users, offering a personalized and interactive experience.

#### Who Is the Company Behind UseChat?

- **Seller:** [UseChat](https://www.g2.com/sellers/usechat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Vaubot](https://www.g2.com/products/vaubot/reviews)

Facebook messenger, Instagram DM, WhatsApp & Telegram Chatbot with Social Posting & AI Content Generator.

#### Who Is the Company Behind Vaubot?

- **Seller:** [MK Digital Group](https://www.g2.com/sellers/mk-digital-group)
- **Year Founded:** 2015
- **HQ Location:** North Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=655976811ad7995ce4fea850ee10a79d19cc32558c6b8ba127e666af538b0264&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdexterous-group-pty-ltd&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

### [Vee](https://www.g2.com/products/vee-s-a-vee/reviews)

An intelligent consultant people enjoy talking to Vee has already spoken with millions of people, effectively implementing business processes for dozens of companies from various industries.

#### Who Is the Company Behind Vee?

- **Seller:** [Vee S.A](https://www.g2.com/sellers/vee-s-a)
- **Year Founded:** 2012
- **HQ Location:** Gdańsk, PL
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27613bead1eaf64ab9040f9b32ee1a554305693183edf44159945d16a930a29a&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fveecenter&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

### [Verascape](https://www.g2.com/products/verascape/reviews)

Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels.

#### Who Is the Company Behind Verascape?

- **Seller:** [Verascape](https://www.g2.com/sellers/verascape)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6369434208e6f7645f08889948250dcfd4066c8370f8f0cb56fbf507679ac7b7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverascape%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Vercel Demo Chat SDK](https://www.g2.com/products/vercel-demo-chat-sdk/reviews)

The Vercel Demo Chat SDK is a comprehensive solution designed to streamline the development of chat applications using Next.js. It offers developers a robust framework to build, deploy, and scale real-time messaging platforms efficiently. Key Features and Functionality: - Next.js Integration: Seamlessly integrates with Next.js, enabling server-side rendering and optimized performance. - Real-Time Messaging: Supports instant messaging capabilities, ensuring users experience real-time communication. - Scalability: Built to handle varying loads, making it suitable for applications of all sizes. - User Authentication: Provides secure user authentication mechanisms, including email and password sign-up and sign-in processes. - Customizable UI Components: Offers a range of pre-built, customizable user interface components to accelerate development. Primary Value and User Solutions: The Vercel Demo Chat SDK simplifies the complex process of developing chat applications by providing a ready-to-use framework that integrates seamlessly with Next.js. It addresses common challenges such as real-time data handling, scalability, and user authentication, allowing developers to focus on creating unique features and enhancing user experience. By leveraging this SDK, developers can significantly reduce development time and effort, leading to faster deployment and more robust chat applications.

#### Who Is the Company Behind Vercel Demo Chat SDK?

- **Seller:** [Next.js Chatbot](https://www.g2.com/sellers/next-js-chatbot)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Verizon Virtual Agent](https://www.g2.com/products/verizon-virtual-agent/reviews)

Virtual Agent is a conversational, digital self-assistant for your customers. Consumers connect with you through their preferred channel 24x7x365 to resolve common inquiries and transactions. You gain an efficient way to manage repetitive tasks, control costs and maintain conversation context throughout the customer experience.

#### Who Is the Company Behind Verizon Virtual Agent?

- **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise)
- **Year Founded:** 1988
- **HQ Location:** Basking Ridge, NJ
- **Twitter:** @VerizonEnterpr  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32c2ef4b0503c1e083833676e491ac42edef7577ccd78938f7f25da81fadf7f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1094%2F&secure%5Burl_type%5D=linkedin_company_website)  
15,489 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

### [versaChat](https://www.g2.com/products/versachat/reviews)

versaChat is not just another chatbot—it's a fully configurable, AI-powered digital assistant designed to transform how organizations interact, support, and operate. Whether you’re in banking, healthcare, education, retail, logistics, or any other industry, versaChat adapts to your unique needs, delivering seamless automation and personalized engagement 24/7.

#### Who Is the Company Behind versaChat?

- **Seller:** [vInnovate Technologies](https://www.g2.com/sellers/vinnovate-technologies)
- **Year Founded:** 2019
- **HQ Location:** Lonavala, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c657cd14f8b0755f04f9b77fddd0eb1c3c2c564adba84d39e67edaed4ea55c96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvinnovate-technologies&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

### [VIM Bots](https://www.g2.com/products/vim-bots/reviews)

VIM Bots is a complete solution to build, manage and optimize chatbots for your AP Team processes.

#### Who Is the Company Behind VIM Bots?

- **Seller:** [VIMBOTS](https://www.g2.com/sellers/vimbots)
- **Year Founded:** 2015
- **HQ Location:** San Jose, US
- **Twitter:** @SpotlineInc  
51 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb94ad34c09c3113d1f20bb2ad4ab11930464f87d770f05c301b963af605ff08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspotline-inc-&secure%5Burl_type%5D=linkedin_company_website)  
89 employees on LinkedIn®

- [‹ Prev ‹ Prev](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=48#product-list)
- [1](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score#product-list)
- [2](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=2#product-list)
- …
- [45](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=45#product-list)
- [46](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=46#product-list)
- [47](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=47#product-list)
- [48](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=48#product-list)
- 49
- [50](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=50#product-list)
- [51](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=51#product-list)
- [Next › Next ›](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=50#product-list)

Spotlight Categories

[Board Management Software](https://www.g2.com/categories/board-management)

[Digital Signage Software](https://www.g2.com/categories/digital-signage)

[Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

[Field Service Management Software](https://www.g2.com/categories/field-service-management)

[Core HR Software](https://www.g2.com/categories/core-hr)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Show More