# Best Chatbots Software - Page 43

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Juicebox

Juicebox is the leading AI recruiting platform for teams that want to identify and engage winning talent faster. Just describe who you're looking for in plain language and surfaces matches across 800M+ candidate profiles across 30+ data sources. It's the sourcing platform behind 5,000+ recruiting teams, including Notion, Ramp, Cursor, and Samsara. Key features include: Search: the world's first people search engine that uses natural language. Describe who you're searching for and find the perfect match from over 30 different data sources. CRM & Outreach: Maximize candidate engagement with AI-powered email campaigns. Personalize messaging at scale using AI commands, and boost response rates by 40%. AI Agents: Manage your own team of AI Agents that source 24/7 and engage candidates autonomously on your behalf. Find more qualified candidates and send more outreach without the manual work.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T05%3A59%3A39Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1563437&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D43&secure%5Btoken%5D=2ea0d2234635a8716856172e7b95c37b17831bffed675299fabd9f118b9131ed&secure%5Burl%5D=https%3A%2F%2Fjuicebox.ai%2Fdemo-booking%3Futm_source%3DG2%26utm_medium%3DPaid%26utm_campaign%3DAcquisition_All_US-EU_G2_All_Clicks_None_AI-Recruiting-Competitors_2026-08-07%26utm_content%3DAcquisition_All_US-EU_G2_All_Clicks_None_Chatbots_2026-08-07%26cnm%3DAcquisition_All_US-EU_G2_All_Clicks_None_AI-Recruiting-Competitors_2026-08-11%26asnm%3DAcquisition_All_US-EU_G2_All_Clicks_None_Chatbots_2026-08-07&secure%5Burl_type%5D=custom_url)

### [Mojo CX](https://www.g2.com/products/mojo-cx/reviews)

Turn every customer interaction into insight with our conversation analytics platform. Advanced Speech Algorithms: Identify complex customer characteristics within conversations. Machine Learning: Search, analyze and categorize demand types. Automated Quality Assessment: Replicate your quality scorecard and score 100% of contacts in line with your own custom metrics. Auto Alerts Engine: Create alerts based on any data point so you never miss a moment.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Mojo CX?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Mojo CX?

- **Seller:** [The Modular Analytics Company (TMAC)](https://www.g2.com/sellers/the-modular-analytics-company-tmac)
- **Year Founded:** 2018
- **HQ Location:** Manchester, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=23e55c3ff44c5e9c5fd03ae8f4a26c0daa4493c414e4022adb258d479d56bd32&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthe-modular-analytics-company&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Mojo CX?

**["Mojo CX REVIEW"](https://www.g2.com/survey_responses/mojo-cx-review-8220834)**

**Rating:** 4.5/5.0 stars

_— guru b._

[Read full review](https://www.g2.com/survey_responses/mojo-cx-review-8220834)

**["Mojo CX like a Fire"](https://www.g2.com/survey_responses/mojo-cx-review-8209642)**

**Rating:** 5.0/5.0 stars

_— Ajay K._

[Read full review](https://www.g2.com/survey_responses/mojo-cx-review-8209642)

### [Mopid](https://www.g2.com/products/mopid/reviews)

Mopid is an avant-garde AI-powered assessment tool utilizing the cutting-edge GPT-4 technology. Our vision is to redefine the hiring process by providing an unparalleled evaluation of candidates, transcending the constraints of traditional Applicant Tracking Systems (ATS). At Mopid, we believe in recognizing talent beyond the resume and are committed to enhancing the recruitment experience for companies globally.

#### Who Is the Company Behind Mopid?

- **Seller:** [Mopid](https://www.g2.com/sellers/mopid)
- **Year Founded:** 2023
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f9dd760ad5a023cb6f891af6cb8210cf99ce94d2057b4d43299888623a48e66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmopid%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

### [Mottle](https://www.g2.com/products/mottle/reviews)

Mottle is a custom chatbot creation tool that allows users to build expressive ChatGPT-like chatbots using their own data. By simply dragging and dropping files such as .pdf, .doc, .docx, or .txt onto the "Train Your Bot" page, users can create bots for purposes like customer service or internal knowledge. Mottle uses OpenAI's ChatGPT to construct answers based on the provided data, ensuring responses are limited to the information given. This makes it crucial for users to provide high-quality information to create effective chatbots. Once the bot is trained, it can be shared via API or embedded on a website. Mottle offers a free plan and paid tiers to accommodate various user needs.

#### Who Is the Company Behind Mottle?

- **Seller:** [MottleBot Pty Ltd](https://www.g2.com/sellers/mottlebot-pty-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [msgmate.io](https://www.g2.com/products/msgmate-io/reviews)

Msgmate generates images for an enhanced chat experience in messaging apps.

#### Who Is the Company Behind msgmate.io?

- **Seller:** [msgmate.io](https://www.g2.com/sellers/msgmate-io)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [muffintech](https://www.g2.com/products/muffintech/reviews)

Muffintech is a Berlin-based company specializing in conversational AI solutions tailored for the insurance industry. Their advanced Large Language Model (LLM) acts as a tireless assistant, continuously learning and capable of handling numerous tasks simultaneously.

#### Who Is the Company Behind muffintech?

- **Seller:** [muffintech](https://www.g2.com/sellers/muffintech)
- **Year Founded:** 2021
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fbb4191753f062179a519572e23076b737f8f5b180e8f2e8e0fd6090630de8f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmuffintechdotai%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

### [Munshi](https://www.g2.com/products/munshi-munshi/reviews)

Munshi is a conversational Whatsapp chat bot that enables employees to use HR applications over Whatsapp. With Munshi, employees can access multiple systems like Attendance, Payroll, HRMS, LMS over their most used and preferred platform - Whatsapp, in a language of their choice via simple conversations.

#### Who Is the Company Behind Munshi?

- **Seller:** [Munshi](https://www.g2.com/sellers/munshi)
- **Year Founded:** 2022
- **HQ Location:** Mumbai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebe5ba42a2b59b9f23cb9ed08a6ce1908cdb4bd82a0dba6a6c8b63a81fd95135&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetmunshi&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [nativeMsg](https://www.g2.com/products/nativemsg/reviews)

nativeMsg is a Chicago company providing a single platform to create, manage and deploy automated, intelligent messaging experiences across multiple channels (SMS/MMS/RCS, Messenger, Twitter, Alexa, web chat, and more). They are an early leader in the new 5G RCS business messaging space. RCS is a new exciting channel that moves features of a native mobile application into the native SMS inbox of a mobile device. The SMS inbox will transform into a host of mini-applications and become a direct conversation link between consumers and brands allowing 1:1 direct marketing. They are working closely with brands using their platform to deploy these messaging experiences.

#### Who Is the Company Behind nativeMsg?

- **Seller:** [nativeMsg](https://www.g2.com/sellers/nativemsg)
- **Year Founded:** 2017
- **HQ Location:** Chicago, US
- **Twitter:** @TheNativeMsg  
2,230 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c10d0d90a66f52b3189b3e37c2f04d0c7804644b1ef86dbd3280782936f0877&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnativemsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Neeti Bots](https://www.g2.com/products/neeti-bots/reviews)

Neeti Bots is a comprehensive customer communication platform for WhatsApp. We are an official WhatsApp API partner.​ Neeti Bots enables sales, customer support, and marketing teams to use a single platform to broadcast messages and generate & manage Leads.

#### Who Is the Company Behind Neeti Bots?

- **Seller:** [Prasad Khanna](https://www.g2.com/sellers/prasad-khanna)
- **Year Founded:** 2007
- **HQ Location:** Mumbai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3b1cc2b9ce9b835d35ecf07f0cbfd380748cda5dbf2196dd09ba6178e9c49b30&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fneeti-brand-solutions&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

### [Netcall Liberty Connect](https://www.g2.com/products/netcall-liberty-connect-2020-01-06/reviews)

Liberty Connect is our AI-assisted asynchronous conversational messaging solution. Create an outstanding customer experience (CX) across every channel of choice. Liberate your digital conversations.

#### Who Is the Company Behind Netcall Liberty Connect?

- **Seller:** [Netcall](https://www.g2.com/sellers/netcall)
- **Year Founded:** 1996
- **HQ Location:** Bedford, GB
- **Twitter:** @Netcall  
1,522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=427a790016efc94e949de9f8240869769488210ad19eba630b7d9d64c87ed0be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetcallplc&secure%5Burl_type%5D=linkedin_company_website)  
453 employees on LinkedIn®
- **Ownership:** LON: NET

### [NHANCE NOW](https://www.g2.com/products/nhance-now/reviews)

Turn every purchase into a lifelong relationship.

#### Who Is the Company Behind NHANCE NOW?

- **Seller:** [NHANCE NOW](https://www.g2.com/sellers/nhance-now)
- **HQ Location:** N/A
- **Twitter:** @NHANCENOW  
102 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Nightbot](https://www.g2.com/products/nightbot/reviews)

Your Stream, Simplified Nightbot is a chat bot for Twitch and YouTube that allows you to automate your live stream's chat with moderation and new features, allowing you to spend more time entertaining your viewers.

#### Who Is the Company Behind Nightbot?

- **Seller:** [NightPro](https://www.g2.com/sellers/nightpro)
- **Year Founded:** 2012
- **HQ Location:** Boston, US
- **Twitter:** @tablelistpro  
951 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a600984672db57b8af587c883e39d61c4512b11eb6814e59fbf9a6d6361c8c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftablelistpro%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

### [NitroBots](https://www.g2.com/products/nitrobots/reviews)

NitroBots transforms lead generation solutions using the power of AI and machine learning. Our AI agents seek to help clients improve sales efficiency and engagement growth through multiple channels in Email, SMS, and Live Chat. If you are looking to discover new leads, re-engaging with existing customers, automating customer service, or simply personifying your brand - Nitrobots will be the solution for you. Let us know how we can help @ http://bit.ly/3bwRum4

#### Who Is the Company Behind NitroBots?

- **Seller:** [NitroBots](https://www.g2.com/sellers/nitrobots)
- **Year Founded:** 2018
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5596054ee9b63c93e1f8514c1b7b28fdb8914460ce166c72a69d838ec276b14b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnitrobots-ai&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [NLPBOTS](https://www.g2.com/products/nlpbots/reviews)

NLPBOTS help employees with their queries on HR Policies and benefits, manages the transactions such as payroll, leave applications, reimbursements, claims, Learning and Developments etc. It helps the enterprise to get feedback and measure employee happiness through surveys and notifications. Employees can also transact with department/role specific data.

#### Who Is the Company Behind NLPBOTS?

- **Seller:** [Light Information System](https://www.g2.com/sellers/light-information-system)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [NLSQL AI agent](https://www.g2.com/products/nlsql-ai-agent/reviews)

AI agent, which works as Intelligent consultant for your company data Introducing our advanced AI-powered assistant, designed to enhance the experience of both internal employees and external users by providing seamless access to comprehensive company knowledge base (internal users) or products portfolio (external users). This cutting-edge AI agent is available in the same language as your existing files, ensuring a smooth integration into your company's IT ecosystem(internal users) or web-site(for external users like customers or partners). For external users, our AI assistant serves as a highly efficient and personalized consultant, guiding customers through our diverse product offerings to identify the perfect fit for their needs. By leveraging the power of Artificial Intelligence, our AI agent is able to analyze user preferences, requirements, and queries to provide accurate and relevant recommendations. This not only streamlines the decision-making process for customers but also fosters increased satisfaction and easy to purchase the best fit product for their needs. For internal employees, our AI assistant offers an invaluable resource for navigating the wealth of information contained within your company's data knowledge base. By utilizing advanced algorithms and natural language processing, our AI agent can quickly and accurately answer questions, retrieve data, and provide insights on a wide range of topics your colleagues need. This empowers employees to make more informed decisions, optimize workflows, and ultimately drive success for the organization. Our AI-powered assistant is a versatile and powerful tool designed to revolutionize the way your company data communicated with both external and internal users. By integrating this advanced solution into your IT ecosystem, you can expect an increase in customer satisfaction, employee efficiency, and overall business performance. Experience the future of information access with our state-of-the-art AI assistant.

#### Who Is the Company Behind NLSQL AI agent?

- **Seller:** [NLSQL Limited](https://www.g2.com/sellers/nlsql-limited)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **Twitter:** @nlsql  
69 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e157babb11fc74b360bbcb73f50676748c6c0566774e14360782df7aca07097b&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnlsql-com&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [NLX](https://www.g2.com/products/nlx/reviews)

NLX offers the most comprehensive, end-to-end conversational AI platform for everyone - from individual builders to large enterprise brands. The platform empowers users to build sophisticated and beautiful world-class voice, text, and multimodal (Voice+™) experiences. Sitting at the intersection of conversational and generative AI, the no-code platform makes it easy for all users, regardless of technical expertise, to build, manage, and analyze automated conversations across any combination of channels. The NLX platform is incredibly flexible, designed to handle even the most unique challenges with out-of-the-box or custom solutions. It seamlessly integrates with all existing channels, systems, and unique business processes. NLX provides customizable analytics and alerting capabilities to eliminate guesswork, giving builders and brands peace of mind that their customers are always getting the best possible automated experience.

#### Who Is the Company Behind NLX?

- **Seller:** [NLX Inc.](https://www.g2.com/sellers/nlx-inc)
- **Company Website:** nlx.ai
- **Year Founded:** 2018
- **HQ Location:** New York, US
- **Twitter:** @nlxai  
1,102 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=18f7913bc73aa7d59255446c91ade568c103b70c3c4e9413e868b069eca7741a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnlx-ai&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About NLX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of NLX, enabling quick setup and effortless integration with existing tools.
- Users appreciate the **easy setup** of NLX, enabling quick integration and efficient workflow management.
- Users value the **seamless integration** with existing tools like Zendesk, enhancing workflow efficiency effortlessly.
- Users value the **easy integrations** with existing tools, enhancing workflow efficiency and simplifying complex AI builds.
- Users value the **no-code workflow building** and **multichannel support** of NLX, enhancing efficiency and ease of management.

##### Cons

- Users note a **steep learning curve** when trying to master advanced features and multimodal logic on NLX.
- Users note the **limited customization** options in NLX, restricting flexibility for those with specific needs.
- Users note that **reporting tools lack sophistication** , limiting customization options and necessitating better documentation for updates.
- Users find the **high cost** of NLX concerning for startups and new teams, alongside a steep learning curve.
- Users experience a **difficult learning curve** with NLX, particularly for advanced multimodal logic, impacting initial usability.

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- [Bot Platforms](/categories/bot-platforms)

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 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
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Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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