# Best Chatbots Software - Page 42

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Narvar

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T06%3A47%3A35Z&secure%5Bdisplayable_resource_id%5D=374&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=8299&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=8299&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D42&secure%5Btoken%5D=ce81b928de5c345e65dae77ce2bba54147bc2a67e600fb00772fcb438964bfaf&secure%5Burl%5D=https%3A%2F%2Fcorp.narvar.com%2Fsolutions%2Fdelivery&secure%5Burl_type%5D=custom_url)

### [Lumen](https://www.g2.com/products/straviso-lumen/reviews)

Businesses can deploy Lumen internally in an organization for automating the business processes and decreasing manual labor. This results in enhanced Turn Over Ratio of organizations, and employee productivity as well. Businesses can also deploy lumen externally for managing their end users, the Lumen chatbots are available right at the gate, as to enhance customer journey and experience across multiple channels.

#### Who Is the Company Behind Lumen?

- **Seller:** [StraViso](https://www.g2.com/sellers/straviso)
- **Year Founded:** 2015
- **HQ Location:** Frisco, Texas, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32c7ba9daa68d085539fd6064541fa5515c728c861421e45aab85047e3bcbae8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstraviso&secure%5Burl_type%5D=linkedin_company_website)  
128 employees on LinkedIn®

### [Lyris.ai](https://www.g2.com/products/lyris-ai/reviews)

Lyris is your AI-powered team member based on GPT4, capable of being tailored to various roles according to your requirements. Our no-code ai chatbot platform helps Sales & Marketing, Operations, and Customer Service teams effortlessly construct seamless conversational experiences from end to end, revolutionizing how businesses engage with their audience and ensuring a boost in performance and productivity. Lyris can work as your - 1. AI sales chatbot: Power up your Sales - Increase conversions by more than 30% - 1:1 Personalization 2. AI customer support: Deliver VIP Treatment to Your Customers - Increase FCRR by more than 70% - 24/7 Live Support 3. AI employee assistant: Automate your sales processes - 70x Faster access to information - 97% Accuracy Simply choose a role, paste your code, and watch it sell! Are you ready to boost your Sales? Try it out for Free : https://lyris.ai/

#### Who Is the Company Behind Lyris.ai?

- **Seller:** [Codiac Knowledge Engineering](https://www.g2.com/sellers/codiac-knowledge-engineering)
- **HQ Location:** Hamburg, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c69545bb31b9782ccde18c4dd9c83caf88b1f4aa181a601f6e4a5a8d937acf8d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcodiac-gmbh&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [MagicChat AI](https://www.g2.com/products/magicchat-ai/reviews)

Never answer the same question twice. Teach your bot about your business super fast. Leverage your website content, company documents, and faqs. The AI will give accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.

#### Who Is the Company Behind MagicChat AI?

- **Seller:** [MagicChat AI](https://www.g2.com/sellers/magicchat-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Mainstay (formerly AdmitHub)](https://www.g2.com/products/mainstay-formerly-admithub/reviews)

Mainstay is the student engagement platform that’s powered by behaviorally intelligent chatbots. It is purpose-built to positively influence students and guide them throughout their academic journeys. Hundreds of higher education institutions and college access networks have partnered with Mainstay to support 5 million students. With a research-backed approach to student engagement, AdmitHub is proven to close equity gaps, boost enrollment, and improve retention. Mainstay's AI knowledge base maps more than 4 million student questions to accurate answers across 10,000+ topics. Insights from these interactions empower colleges and universities to effectively drive positive student outcomes through empathetic conversations and proactive nudges.

#### Who Is the Company Behind Mainstay (formerly AdmitHub)?

- **Seller:** [Mainstay (formerly AdmitHub)](https://www.g2.com/sellers/mainstay-formerly-admithub)
- **Year Founded:** 2014
- **HQ Location:** Boston, US
- **Twitter:** @AdmitHub  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6cbfbf49d61fbbfeaf62d22ac589af9dffa44427fdeb792060ed8dfbd0fb790d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheymainstay&secure%5Burl_type%5D=linkedin_company_website)  
95 employees on LinkedIn®

### [Marketing AI](https://www.g2.com/products/athos-therapeutics-marketing-ai/reviews)

Arch's Marketing AI is a cutting-edge solution designed specifically for HVAC contractors, leveraging artificial intelligence to enhance marketing efforts. By analyzing local territories, it identifies high-quality leads and crafts hyper-personalized campaigns, ensuring maximum conversions at scale. This innovative tool streamlines the marketing process, allowing contractors to focus on delivering exceptional service while the AI handles lead generation and campaign optimization.

#### Who Is the Company Behind Marketing AI?

- **Seller:** [Athos Therapeutics](https://www.g2.com/sellers/athos-therapeutics)
- **Year Founded:** 2019
- **HQ Location:** Torrance, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=628299cdd07a4dea6cb943cae66af44963691d955a5f09b02f8597b576336ce8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fathostx&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

### [Mav](https://www.g2.com/pt/products/mav/reviews)

Mav é feito para agências de seguros que querem trabalhar cada lead — novo, antigo ou em qualquer estágio intermediário. Mav trabalha seus leads com prioridade para texto, com suporte de IA de Voz quando desejado, e com o tom e conhecimento do seu melhor CSR. Os leads são qualificados, Mav coleta as informações que você realmente precisa para cotar, e conecta prospects aquecidos e prontos para comprar a um produtor licenciado com uma transferência de chamada ao vivo. O que Mav faz: Trabalha cada lead, sempre, pelo tempo que for necessário — novos, antigos, previamente cotados, ou transferências ao vivo que não fecharam. A maioria das agências (e a maioria das ferramentas) para de perseguir após uma ou duas tentativas. Mav não para. Na verdade, 48% das conversões vêm de leads que ficaram quietos e depois se reengajaram após Mav fazer o acompanhamento. Envia mensagens, faz chamadas e transferências — abordagem prioritária por SMS, IA de Voz de entrada e saída quando o lead prefere, transferência de chamada ao vivo para um produtor licenciado quando estão prontos. Qualifica — tipo de cobertura, seguradora anterior, motoristas, detalhes da propriedade, o que quer que seu apetite exija. Ajuda você a escalar sem precisar montar um call center — Mav opera 24/7 ao lado dos produtores licenciados que você já tem. 1 em cada 6 respostas, qualificações e transferências ao vivo acontecem à noite e nos fins de semana. Mav ajuda você a capturar todos eles. Para quem Mav é: Agências de seguros P&C focadas em crescimento. Mav trabalha com agências independentes, agentes cativos, MGAs e operações de compra de leads. Qualquer equipe que compra leads e precisa trabalhá-los, Mav pode ajudar.

#### Who Is the Company Behind Mav?

- **Vendedor:** [Mav](https://www.g2.com/pt/sellers/mav)
- **Ano de Fundação:** 2015
- **Localização da Sede:** Las Vegas, US
- **Twitter:** @hiremav  
811 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb3072dc6c5351d34ab452cb5796cf734ce2af3141ac037365bd827b107ecb1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhiremav&secure%5Burl_type%5D=linkedin_company_website)  
47 funcionários no LinkedIn®

### [Mentbot](https://www.g2.com/pt/products/mentbot/reviews)

Mentbot é uma automação de comentários do Facebook para páginas que vendem nos comentários. No momento em que alguém comenta na sua postagem, o Mentbot responde publicamente e envia uma mensagem privada no Messenger para o comentarista ao mesmo tempo — assim, todo "Quanto custa?" se torna uma conversa que você pode fechar, mesmo às 2 da manhã. Ao contrário das plataformas de chatbot gerais, o Mentbot é feito para um único trabalho e leva cerca de cinco minutos para configurar: conecte sua página, escolha quais postagens monitorar (todas as postagens, postagens com sua hashtag ou comentários contendo palavras-chave) e escreva suas respostas. Sem construtores de fluxo, sem configuração por postagem. Os vendedores obtêm os recursos que importam para vendas por comentários: ocultação automática de comentários para que os concorrentes não possam roubar seus compradores, respostas a comentários de imagem e adesivos, alertas de resposta lenta que informam sua equipe quando uma conversa no Messenger fica sem resposta, e estatísticas diárias sobre comentários tratados e tempos de resposta. Os planos têm preço fixo por volume diário de comentários com todos os recursos incluídos e páginas do Facebook ilimitadas. Teste gratuito de 14 dias sem necessidade de cartão.

#### Who Is the Company Behind Mentbot?

- **Vendedor:** [Mentbot](https://www.g2.com/pt/sellers/mentbot)
- **Localização da Sede:** N/A
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 funcionários no LinkedIn®

### [Messaging Studio by 1440](https://www.g2.com/products/messaging-studio-by-1440/reviews)

1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, Instagram, X, LINE, and Kakaotalk.

#### Who Is the Company Behind Messaging Studio by 1440?

- **Seller:** [Cloud Conversion](https://www.g2.com/sellers/cloud-conversion)
- **Year Founded:** 2009
- **HQ Location:** Park City, UT
- **Twitter:** @1440io  
1,328 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eb02661d6f326f9f6b2193e81e7e14689c10ac54f92ba83fc1fd464f0ce8e24&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1440io%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

### [Mevo](https://www.g2.com/products/mevo/reviews)

What is Mevo? Mevo is a no-code bot builder that allows you to quickly and easily create conversational bots for your information collecting needs. Classical chatbots With Mevo, you can build and publish a bot-page, integrate as a popup to your landing page in minutes without any coding experience, thanks to its user-friendly drag-and-drop interface. Mevo offers a variety of features to make your information collecting experience smoother, including engagement analytics, session replays, and the ability to export your data in CSV format. You can also customize your bot with your own branding and set initial and fallback messages for your bot to use in case of no response. AI-powered chatbots Other than classical chatbots, Mevo allows you to create GPT-3 and GPT-4 powered chatbots too. You can switch between language models supported by OpenAI, train your bot with custom prompts with power of Mevo builder and replay all conversations between your bot and your customers, giving you greater insight into how your bot is performing. (You need to connect your OpenAI API key for using AI-powered features.)

#### Who Is the Company Behind Mevo?

- **Seller:** [Mevo Software Services LTD](https://www.g2.com/sellers/mevo-software-services-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Microcasting Customer Experience Platform](https://www.g2.com/products/microcasting-customer-experience-platform/reviews)

Microcasting provides an end-to-end customer experience platform that revolutionizes the customer journey through AI-driven content transformation. Connect with your prospects and customers on a deeper level through engaging content, personalized learning paths, and interactive learning.

#### Who Is the Company Behind Microcasting Customer Experience Platform?

- **Seller:** [Microcasting](https://www.g2.com/sellers/microcasting)
- **Year Founded:** 2022
- **HQ Location:** Petaluma, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0fa100893eee5cf3456e9d805b23fc8d34d849e21dbb240c7cd101b2c76db23&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrocasting&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [MindLayer](https://www.g2.com/products/mindlayer/reviews)

MindLayer provides a seamless and AI-powered customer service solution that leverages its premium Natural Language Processing (NLP) engine and trilingual ChatBot Technology. We populates our products at any touchpoint in your customer's digital journey, making customers service available in popular messaging platforms, your company website and social media page.

#### Who Is the Company Behind MindLayer?

- **Seller:** [MindLayer](https://www.g2.com/sellers/mindlayer)
- **Year Founded:** 2015
- **HQ Location:** HONG KONG, HK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00d6283d3cc00c3a59cf13bd1686e050dbba1ac75161125dec16804805363457&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmindlayer-hongkong%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Mindlogic](https://www.g2.com/products/mindlogic/reviews)

Mindlogic is an AI platform that enables users to create personalized chatbots capable of understanding, remembering, and engaging in meaningful conversations. Designed for celebrities, influencers, creators, educational institutions, and businesses, Mindlogic's chatbots facilitate 24/7 communication, fostering deeper connections with audiences.

#### Who Is the Company Behind Mindlogic?

- **Seller:** [Mindlogic](https://www.g2.com/sellers/mindlogic)
- **HQ Location:** Seoul, KR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9020b74e256d7c0f8bdc41950f5c921533b1323fa49b18ba94e56f720f568202&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmindlogic-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

### [MindTitan](https://www.g2.com/products/mindtitan/reviews)

MindTitan focuses on helping businesses improve customer experience by full automation of customer service and implementation of the advanced AI models & business processes that improve the efficiency of the business. Our work with the biggest organizations like Swedbank, Elisa, Tax and Customs Board of Estonia, as well as the development of an AI strategy for the Estonian government, backed up with an experienced data science team, helped us to gain a unique competence and proved our reliability as a partner. Our main solution is TitanCS - you can read about it more in the product description. If you have any other business problems that you would like to solve with AI, please contact us as we have very big experience in other fields like recommendation engines, network anomaly detection, computer vision and fraud detection.

#### Who Is the Company Behind MindTitan?

- **Seller:** [MindTitan](https://www.g2.com/sellers/mindtitan)
- **Year Founded:** 2016
- **HQ Location:** Tallinn, EE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65d33e809a106a498371d01428130bd313a5483f0eec81c1be66c3913d291bbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmindtitan&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of MindTitan?

**["Great partner to get your project off the ground"](https://www.g2.com/survey_responses/mindtitan-review-4890454)**

**Rating:** 5.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/mindtitan-review-4890454)

#### What Are G2 Users Discussing About MindTitan?

- [What is MindTitan used for?](https://www.g2.com/discussions/mindtitan-what-is-mindtitan-used-for)
- [What is MindTitan used for?](https://www.g2.com/discussions/what-is-mindtitan-used-for)

### [MindX Service AI](https://www.g2.com/pt/products/mindx-service-ai/reviews)

O MindX Service AI capacita empresas centradas no cliente a oferecer experiências de suporte mais rápidas, empáticas e inteligentes que vão além da automação tradicional. Construído sobre nossa camada de orquestração Nexa AI proprietária, ele combina agentes de atendimento ao cliente movidos por IA, um co-piloto de IA para representantes humanos e insights em tempo real para líderes de CX—garantindo que cada interação impulsione satisfação e lealdade. Ao automatizar perguntas repetitivas, guiar agentes com sugestões contextuais e descobrir tendências acionáveis nos dados de serviço, o MindX Service AI ajuda as equipes a resolver problemas com rapidez e empatia. Projetado para se adaptar aos fluxos de trabalho únicos de cada empresa, nossa IA reduz ineficiências, aumenta a produtividade e garante que os líderes tenham controle total sobre os resultados. Com foco em confiabilidade, personalização e nossa missão de #EndPoorService, o MindX Service AI equipa as empresas para oferecer um suporte excepcional em cada ponto de contato—transformando o atendimento ao cliente em um verdadeiro impulsionador de crescimento.

#### Who Is the Company Behind MindX Service AI?

- **Vendedor:** [MindX](https://www.g2.com/pt/sellers/mindx-b42e89c4-d52c-49ca-b93f-8101872fa992)
- **Ano de Fundação:** 2024
- **Localização da Sede:** Delaware, USA
- **Twitter:** @\_mind\_x  
7 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb59a3ffa73547548a7b2d4cb313e9e4843e9598dc9d6c364b0a203947f81385&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmindx-digital-softwares%2F&secure%5Burl_type%5D=linkedin_company_website)
- **Telefone:** +1 (628)-288-7465

### [Mishka](https://www.g2.com/products/mishka/reviews)

Mishka offers a versatile AI chatbot integrated with Telegram and enhanced by internet connectivity for dynamic user interactions.

#### Who Is the Company Behind Mishka?

- **Seller:** [Telegram](https://www.g2.com/sellers/telegram-4ce3e951-ded1-4965-a77a-590b63df867a)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

- [‹ Prev ‹ Prev](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=41#product-list)
- [1](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score#product-list)
- [2](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=2#product-list)
- …
- [38](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=38#product-list)
- [39](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=39#product-list)
- [40](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=40#product-list)
- [41](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=41#product-list)
- 42
- [43](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=43#product-list)
- [44](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=44#product-list)
- [45](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=45#product-list)
- [46](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=46#product-list)
- …
- [50](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=50#product-list)
- [51](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=51#product-list)
- [Next › Next ›](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=43#product-list)

Spotlight Categories

[Digital Signage Software](https://www.g2.com/categories/digital-signage)

[Payroll Software](https://www.g2.com/categories/payroll)

[Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management)

[Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm)

[Purchasing Software](https://www.g2.com/categories/purchasing-software)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Show More