# Best Chatbots Software - Page 41

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Juicebox

Juicebox is the leading AI recruiting platform for teams that want to identify and engage winning talent faster. Just describe who you're looking for in plain language and surfaces matches across 800M+ candidate profiles across 30+ data sources. It's the sourcing platform behind 5,000+ recruiting teams, including Notion, Ramp, Cursor, and Samsara. Key features include: Search: the world's first people search engine that uses natural language. Describe who you're searching for and find the perfect match from over 30 different data sources. CRM & Outreach: Maximize candidate engagement with AI-powered email campaigns. Personalize messaging at scale using AI commands, and boost response rates by 40%. AI Agents: Manage your own team of AI Agents that source 24/7 and engage candidates autonomously on your behalf. Find more qualified candidates and send more outreach without the manual work.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T05%3A01%3A05Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1563437&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D41&secure%5Btoken%5D=f3f3f4f25248405d679949b541e125c893a32ac519ca142856f54c1fe8d68ccd&secure%5Burl%5D=https%3A%2F%2Fjuicebox.ai%2Fdemo-booking%3Futm_source%3DG2%26utm_medium%3DPaid%26utm_campaign%3DAcquisition_All_US-EU_G2_All_Clicks_None_AI-Recruiting-Competitors_2026-08-07%26utm_content%3DAcquisition_All_US-EU_G2_All_Clicks_None_Chatbots_2026-08-07%26cnm%3DAcquisition_All_US-EU_G2_All_Clicks_None_AI-Recruiting-Competitors_2026-08-11%26asnm%3DAcquisition_All_US-EU_G2_All_Clicks_None_Chatbots_2026-08-07&secure%5Burl_type%5D=custom_url)

### [KLoBot](https://www.g2.com/products/klobot/reviews)

A Legal DIY Chatbot Builder Platform with Machine Learning capabilities KLoBot is a Legal DIY voice+text Chatbot & Virtual Assistant builder platform that can be used to build, configure, and deploy no-code chatbots within minutes. KLoBot Highlights: Drag and Drop Builder Skill builder with Data Connectors Knowledge Builder (FAQs) Machine Learning Cognitive Services Custom Channel Deployment Natural Language Processing Bot Analytics

#### Who Is the Company Behind KLoBot?

- **Seller:** [KLoBot](https://www.g2.com/sellers/klobot)
- **Year Founded:** 2019
- **HQ Location:** Newark, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf3ca03dd5e34021bbcfcaab6647ab44d72942ac7fba03ba63662af98a0b45f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fklobot-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

### [Knowbo](https://www.g2.com/products/knowbo/reviews)

Knowbo lets you create a personalized AI chatbot, answering questions based on your website or knowledge base for enhanced user engagement.

#### Who Is the Company Behind Knowbo?

- **Seller:** [Knowbo](https://www.g2.com/sellers/knowbo)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Konversable](https://www.g2.com/products/konversable/reviews)

konversable is a complete chat solution for businesses to use with their customers. Our no-code cloud based software allows businesses to quickly and easily offer web live chat, web chatbots, Facebook Messenger and WhatsApp API communications with customers from one centralised dashboard. Our mobile app allows for easy multi-channel communication on the go. Our web chat widgets can be completely customised to reflect the look & feel of the brands website. Our unique MediaFlo feature allows for automation using video (from the business AND customer-side) to maximise customer engagement and insight. konversable also allows businesses to message customers at scale over both SMS and WhatsApp, ensuring a fully circular customer communications experience. Our technology can be installed across 99% of websites. We also offer both turnkey and custom integrations where required. Finally we pride ourselves on full on-boarding and support.

#### Who Is the Company Behind Konversable?

- **Seller:** [konversable](https://www.g2.com/sellers/konversable)
- **Year Founded:** 2017
- **HQ Location:** Glasgow, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b3b676d0c7b257920d3a591213ce4cba96dcc553f9f2feff1cad6397da7a2ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkonversable&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [Krista Intelligent Automation](https://www.g2.com/products/krista-intelligent-automation/reviews)

Krista Software is in an unrelenting pursuit to help businesses find the right answers. Krista Software produces Krista, an AI-led intelligent automation platform. Krista empowers businesses to leverage existing IT assets by building low-cost automation applications.

#### Who Is the Company Behind Krista Intelligent Automation?

- **Seller:** [Krista Software](https://www.g2.com/sellers/krista-software)
- **Year Founded:** 2020
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6f0b7e7a1a760d6993745e10fcc824db0afbf242d2dd495eacfa1689a97f621&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkrista-software&secure%5Burl_type%5D=linkedin_company_website)  
130 employees on LinkedIn®

### [Lackchat](https://www.g2.com/products/lackchat/reviews)

Lackchat is an innovative communication platform designed to streamline team collaboration and enhance productivity. It offers a comprehensive suite of tools that facilitate seamless messaging, file sharing, and project management within a unified interface. Key Features and Functionality: - Real-Time Messaging: Enables instant communication among team members, supporting both one-on-one and group conversations. - File Sharing: Allows users to share documents, images, and other files directly within the chat interface, ensuring easy access and organization. - Project Management Integration: Incorporates task assignment, progress tracking, and deadline management features to keep projects on schedule. - Customizable Channels: Provides the ability to create dedicated channels for specific topics, departments, or projects, facilitating organized discussions. - Searchable Message History: Offers a robust search function to quickly locate past conversations and shared files. Primary Value and User Solutions: Lackchat addresses common communication challenges by centralizing team interactions and resources, reducing the need for multiple disparate tools. By integrating messaging, file sharing, and project management, it enhances team cohesion and efficiency. Users benefit from improved information flow, reduced email clutter, and a more organized approach to collaboration, ultimately leading to increased productivity and streamlined workflows.

#### Who Is the Company Behind Lackchat?

- **Seller:** [Lackchat](https://www.g2.com/sellers/lackchat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Laixi](https://www.g2.com/products/laixi/reviews)

Laixi is a comprehensive mobile application designed to streamline and enhance the user experience in managing daily tasks and communications. It offers a suite of tools that integrate seamlessly to provide a centralized platform for personal and professional organization. Key Features and Functionality: - Task Management: Create, organize, and prioritize tasks with intuitive controls and customizable categories. - Calendar Integration: Sync with existing calendars to consolidate schedules and set reminders for important events. - Communication Tools: Facilitate seamless communication through integrated messaging and collaboration features. - File Sharing: Securely share documents and media files within the app, ensuring easy access and collaboration. - User-Friendly Interface: Navigate effortlessly with a clean and intuitive design tailored for efficiency. Primary Value and User Solutions: Laixi addresses the common challenge of managing multiple tasks and communications across various platforms by providing an all-in-one solution. Users benefit from increased productivity through centralized task management, improved scheduling with integrated calendars, and enhanced collaboration via built-in communication tools. The app's intuitive design ensures a smooth user experience, making it an essential tool for individuals and teams seeking to optimize their daily workflows.

#### Who Is the Company Behind Laixi?

- **Seller:** [Laixi](https://www.g2.com/sellers/laixi)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Langbuddy](https://www.g2.com/products/langbuddy/reviews)

LangBuddy is an AI-powered language tutor designed to accelerate language learning by providing interactive conversations with native AI speakers. Supporting over 300 languages and regional dialects, LangBuddy offers personalized practice sessions that adapt to individual proficiency levels, enabling users to become fluent up to ten times faster. Key Features and Functionality: - Extensive Language Support: Offers practice in more than 300 languages, including regional dialects, catering to a diverse user base. - AI Language Buddies: Provides personalized AI companions that simulate native speakers, facilitating immersive conversational practice. - 24/7 Availability: Allows users to engage in language practice at any time, accommodating various schedules and time zones. - WhatsApp Integration: Enables seamless practice sessions through WhatsApp, making language learning accessible and convenient. - Comprehensive Learning Tools: Includes conversation practice, reading tests, speaking tests, and pronunciation exercises to enhance all aspects of language proficiency. Primary Value and User Solutions: LangBuddy addresses common challenges in language learning by providing constant access to conversational practice without the need for human partners. This eliminates the difficulties of finding available, patient, and non-judgmental language partners. By offering personalized AI interactions, LangBuddy helps users apply theoretical knowledge in practical scenarios, improving sentence structure and conversational skills. Its integration with widely used platforms like WhatsApp ensures that users can practice conveniently, fitting language learning into their daily routines.

#### Who Is the Company Behind Langbuddy?

- **Seller:** [LangBuddy](https://www.g2.com/sellers/langbuddy)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Latticespace](https://www.g2.com/products/latticespace/reviews)

Modern CRM, Intranet, Extranet, Social Network, Robotic Process Automation, and more possibilities with chatbot.

#### Who Is the Company Behind Latticespace?

- **Seller:** [Latticespace](https://www.g2.com/sellers/latticespace)
- **Year Founded:** 2016
- **HQ Location:** Tsim Sha Tsui, HK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4511dbc716549ba8c53d09ed3299622d4137246370bea0e344e8df6d60115885&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flatticespace&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Lavo Bot™](https://www.g2.com/products/lavo-bot/reviews)

The Lavo Bot™ is an advanced robotic pressure washer engineered to revolutionize surface cleaning by enhancing efficiency, safety, and productivity. Designed to operate up to 70% faster than traditional methods, it alleviates the physical strain associated with manual pressure washing, allowing operators to complete more jobs in less time. With its user-friendly setup, the Lavo Bot can be mastered in under 10 minutes, making it an accessible solution for businesses seeking to optimize their cleaning operations.

#### Who Is the Company Behind Lavo Bot™?

- **Seller:** [Lucid Bots](https://www.g2.com/sellers/lucid-bots)
- **Year Founded:** 2017
- **HQ Location:** Charlotte, North Carolina, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=102cfa6439ffc9296fd1ba5da01dbdffcf5b98bae302dd4d135d468715afbb5f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flucid-bots&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

### [Lavo Bot 2](https://www.g2.com/products/lavo-bot-2/reviews)

The Lavo Bot 2 is an autonomous robotic surface cleaner designed to revolutionize exterior cleaning by automating pressure washing tasks. This innovative robot enhances productivity, addresses labor shortages, and increases profitability for cleaning businesses by delivering consistent, high-quality results with minimal human intervention.

#### Who Is the Company Behind Lavo Bot 2?

- **Seller:** [Lucid Bots](https://www.g2.com/sellers/lucid-bots)
- **Year Founded:** 2017
- **HQ Location:** Charlotte, North Carolina, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=102cfa6439ffc9296fd1ba5da01dbdffcf5b98bae302dd4d135d468715afbb5f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flucid-bots&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

### [Legworkapp](https://www.g2.com/products/legworkapp/reviews)

LegWork is an AI-driven Applicant Tracking System (ATS) designed to revolutionize the recruitment process by automating and streamlining candidate evaluation, communication, and hiring workflows. By leveraging advanced artificial intelligence, LegWork enables organizations to focus on high-quality hiring and team growth, eliminating the inefficiencies of traditional, labor-intensive applicant tracking systems. Key Features and Functionality: - AI-Powered Pre-Screening: LegWork initiates interactive conversations with applicants upon resume submission, validating information and providing context to their experience, thereby eliminating the need for lengthy forms. - Candidate Scoring and Scheduling: The platform's AI scoring system identifies the top 5% of candidates for job openings and seamlessly schedules interviews, ensuring that only the most qualified individuals are considered. - Automated Offer Handling: LegWork streamlines the offer process by automating offer generation and delivery, facilitating efficient talent acquisition. - On-Brand Job Boards: The AI creates customized, branded job boards directly from a company's website URL, eliminating the need for external designers. - Customized Hiring Command Center: LegWork provides tailored dashboards for recruiters, hiring managers, and executives, ensuring that team members have access to the information relevant to their roles. - Internal Job Boards: The platform supports internal job postings, promoting growth from within the organization. Primary Value and Solutions Provided: LegWork addresses the common challenges of time-consuming and inefficient recruitment processes by automating key aspects of candidate evaluation and communication. Its AI-driven approach ensures that organizations can quickly identify and engage with top talent, reducing time-to-hire and enhancing the overall quality of new hires. By providing a user-friendly and aesthetically pleasing platform, LegWork redefines the hiring experience, allowing teams to focus on strategic growth and development.

#### Who Is the Company Behind Legworkapp?

- **Seller:** [LegWork App](https://www.g2.com/sellers/legwork-app)
- **Year Founded:** 2023
- **HQ Location:** Salt Lake City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc91268f712f9b7bbb59a8b2c4eebf18d8ebe9671ab380266cc887f9595e3683&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flegworkapp&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Leya AI](https://www.g2.com/products/leya-ai/reviews)

Leya AI is an innovative personal AI tutor designed to help non-native English speakers prepare for and conduct work meetings with confidence. By leveraging generative AI, Leya offers real-time speaking practice and feedback, simulating the experience of a human tutor. The platform integrates seamlessly with users' calendars, providing personalized coaching tailored to upcoming meetings. Since its launch in June 2023, Leya AI has attracted a growing user base of over 20,000 satisfied users, aiming to revolutionize traditional language learning methods and make professional communication more accessible and effective.

#### Who Is the Company Behind Leya AI?

- **Seller:** [Leya AI](https://www.g2.com/sellers/leya-ai)
- **Year Founded:** 2023
- **HQ Location:** Vilnius, LT
- **LinkedIn® Page:** [lt.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a7247d64c560c538aed9575dfbdb4d0f87b2e6c6d8b04ae105bb992b5fe1740&secure%5Burl%5D=https%3A%2F%2Flt.linkedin.com%2Fcompany%2Fleya-ai&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [LiaPlus AI](https://www.g2.com/products/liaplus-ai/reviews)

LiaPlus AI is an advanced artificial intelligence platform designed to revolutionize customer support and sales operations by automating routine tasks and enhancing customer interactions. With capabilities to handle millions of calls per hour in 18 languages, LiaPlus AI operates 24/7, providing human-like responses and emotional understanding. This AI-driven solution empowers businesses to streamline processes, improve efficiency, and deliver superior customer experiences across various industries.

#### Who Is the Company Behind LiaPlus AI?

- **Seller:** [LiaPlus AI](https://www.g2.com/sellers/liaplus-ai)
- **Year Founded:** 2023
- **HQ Location:** New Delhi, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f37ac076095a1b09bda24acf7210c44358141a0e5b8b409bcd5e5a0fa3d6100&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliaplus&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

### [Lita](https://www.g2.com/products/lita-lita/reviews)

Lita is an open-source chatbot designed to integrate seamlessly with Slack, enhancing team communication and collaboration. Built with extensibility in mind, Lita allows users to create custom handlers in Ruby, enabling the bot to perform a wide range of tasks tailored to specific organizational needs. Its lightweight and efficient architecture ensures minimal resource consumption while maintaining robust functionality. Key Features: - Customizable Handlers: Users can develop and integrate custom handlers in Ruby, allowing Lita to perform tasks unique to their workflows. - Extensive Plugin Ecosystem: A rich library of plugins is available, enabling the addition of various functionalities without extensive coding. - Real-Time Interaction: Lita facilitates immediate responses within Slack channels, improving team engagement and productivity. - User-Friendly Configuration: The bot offers straightforward setup and configuration, making it accessible to teams without extensive technical expertise. - Active Community Support: An engaged community of developers and users contributes to continuous improvement and support. Primary Value: Lita addresses the need for efficient, real-time communication within teams by automating routine tasks and providing instant information access directly within Slack. By leveraging its customizable nature and extensive plugin support, organizations can tailor Lita to their specific requirements, thereby enhancing productivity and streamlining workflows.

#### Who Is the Company Behind Lita?

- **Seller:** [Lita](https://www.g2.com/sellers/lita-2026-07-02)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Lucy](https://www.g2.com/products/lucy/reviews)

Pull deep insights from a sea of customer data. Make genius decisions. Do months of work in one day. Get big-brain assistance across research and media.

#### Who Is the Company Behind Lucy?

- **Seller:** [Equals 3](https://www.g2.com/sellers/equals-3)
- **Year Founded:** 2017
- **HQ Location:** St Louis, Missouri, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
489 employees on LinkedIn®

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Spotlight Categories

[Board Management Software](https://www.g2.com/categories/board-management)

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- [Bot Platforms](/categories/bot-platforms)

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 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
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Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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