# Best Chatbots Software - Page 40 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### Screendragon Screendragon is an enterprise work management and orchestrated intelligence platform built for complex marketing, and agency operations.​ It combines structured work management with AI-powered workflow orchestration, giving organisations real-time operational intelligence across projects, people, budgets, approvals, and performance. By connecting planning, execution, governance, and reporting in one platform, Screendragon helps teams run work with confidence at scale.​ Designed for organisations managing high volumes of work, multiple stakeholders, and strict governance requirements, Screendragon is commonly used by enterprise content teams, in-house agencies, external agencies, and marketing project teams that need visibility, control, and automation beyond basic task management.​ Key capabilities include configurable workflows, automated and AI-assisted approvals, resource and capacity planning, financial forecasting, and advanced operational reporting. The platform adapts to existing processes rather than forcing rigid templates, making it well suited to complex or regulated environments.​ Screendragon is designed to work as part of a broader enterprise ecosystem. It integrates with existing tools and platforms and provides an open API, enabling organisations to extend workflows, automate data exchange, and connect Screendragon to their wider technology stack.​ Trusted by global organisations including Kellogg’s, BP, TBWA, and McCann Worldgroup. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T06%3A51%3A09Z&secure%5Bdisplayable_resource_id%5D=156&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=61482&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=61482&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D40&secure%5Btoken%5D=2ce7cc9daf1f6d1c07c3514b5a2374e0f64f6121d564d1a3507ee4d27c660bb3&secure%5Burl%5D=https%3A%2F%2Fwww.screendragon.com%2Frequest-a-demo%2F%3Futm_campaign%3D27671461-G2%2520Promo%26utm_source%3Dppc%26utm_medium%3Dppc%26utm_term%3Dg2_demo&secure%5Burl_type%5D=book_demo) ### [Instathink](https://www.g2.com/products/instathink/reviews) Our artificial intelligence generator, armed with self-learning capabilities (LLM), stands as a versatile powerhouse in the realms of text, video, and audio recognition. Its overarching goal is to not only excel in these domains but also actively support and empower entrepreneurial initiatives across various communication channels. One of our flagship products within this AI ecosystem is a dedicated sales automation system. This innovative solution possesses the remarkable ability to acquire knowledge from diverse sources, including databases, textual data, and web scraping. With this knowledge in hand, it operates in a cyclical manner, adapting and responding dynamically to changing circumstances. Its capabilities extend beyond mere data analysis; it can orchestrate actions such as placing orders, exemplifying the true potential of our AI technology to enhance and streamline business operations. #### Who Is the Company Behind Instathink? - **Seller:** [Instathink](https://www.g2.com/sellers/instathink) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [InsureVite](https://www.g2.com/products/insurevite/reviews) InsureVite streamlines complex information for your customers without bulky downloads or endless links. Clarify benefits and personalize offerings to keep everything in one place - all customers need to do is text. #### Who Is the Company Behind InsureVite? - **Seller:** [InsureVite](https://www.g2.com/sellers/insurevite) - **Year Founded:** 2018 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a2d17168f143c5e8fbf717b2c95101349f958ba4fb57391ae577869ef0474d74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsurevite%2F%3ForiginalSubdomain%3Dsg&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [IntelAgent](https://www.g2.com/products/intelagent/reviews) IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app… you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy! #### Who Is the Company Behind IntelAgent? - **Seller:** [We Build Bots](https://www.g2.com/sellers/we-build-bots) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [IntellibizzAI](https://www.g2.com/products/intellibizzai/reviews) IntellibizzAI offers AI-driven solutions for businesses. It's a reliable partner in navigating the world of artificial intelligence. #### Who Is the Company Behind IntellibizzAI? - **Seller:** [IntellibizzAI](https://www.g2.com/sellers/intellibizzai) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Intelliwebi](https://www.g2.com/products/intelliwebi/reviews) Intelliwebi is an AI-powered assistant designed to streamline the creation of investor relations (IR) pitch decks. By leveraging advanced chatbot technology, it guides users through the process of verifying and articulating their business ideas, ensuring that pitches are both compelling and investor-ready. Key Features and Functionality: - AI Chatbot Guidance: Offers step-by-step assistance in developing pitch decks, making the process less overwhelming. - User-Friendly Interface: Simplifies the pitch preparation process, catering to both novice and experienced entrepreneurs. - Resource Integration: Provides access to podcasts featuring successful entrepreneurs, offering inspiration and insights. Primary Value and Problem Solved: Intelliwebi addresses the challenges entrepreneurs face in crafting effective IR pitch decks. By offering AI-driven guidance, it reduces the complexity and time involved in pitch preparation, enabling users to present their business ideas confidently and increase their chances of securing investment. #### Who Is the Company Behind Intelliwebi? - **Seller:** [IntelliWebi](https://www.g2.com/sellers/intelliwebi) - **Year Founded:** 2023 - **HQ Location:** Cheonan, KR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4ede91235142f43864e937e0a6970d92dd8180217897a50300bdfcb2a7bdc2f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelliwebi&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Invocom](https://www.g2.com/products/invocom/reviews) InvoCom is a cutting-edge customer service solution designed to elevate the customer experience and drive long-term organizational growth. Our platform is built on the latest AI and machine learning technology, ensuring seamless and real-time support, engagement, and communication. Our product offers a complete set of features and capabilities to meet the needs of your customers and support the growth of your business. #### Who Is the Company Behind Invocom? - **Seller:** [Invocom](https://www.g2.com/sellers/invocom) - **Year Founded:** 2017 - **HQ Location:** florida, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df8fdabac99a9f1c7d0c6758da23c8af0ffba88cefd8ddd2dfe0763a6caa746a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finvocomofficial&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [IOdesk](https://www.g2.com/pt/products/iodesk/reviews) IOdesk é um software de help desk online impulsionado por IA, potencializando seu suporte ao cliente e relações com clientes. Com Lydia, nossa IA, você não precisa mais fazer isso. Lydia atuará como uma nova super funcionária para você! Lydia ajuda seus clientes conversando com eles como um ser humano normal, analisando suas perguntas e dando respostas com base no que aprendeu com tickets de suporte anteriores. Conecte-se com seus clientes da maneira que desejar! Oferecemos chat com suporte de IA, formulários, e-mails, FAQ de autoatendimento e muito mais! Independentemente do idioma que seu cliente possa falar, Lydia pode interagir com eles em seu próprio idioma! Seja inglês, sueco, japonês, alemão ou até mesmo klingon, sim klingon. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind IOdesk? - **Vendedor:** [Xenolith AB](https://www.g2.com/pt/sellers/xenolith-ab) - **Ano de Fundação:** 2016 - **Localização da Sede:** Skövde, SE - **Twitter:** @IOdeskSupport 5 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcbdc141309a23de7b9aab74aa017d31d39a4dac6d16158faac90d92c6eb8243&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxenolith-ab%2F&secure%5Burl_type%5D=linkedin_company_website) 3 funcionários no LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium, 100% Small #### What Are Recent G2 Reviews of IOdesk? **["IO desk para otimizar soluções de Suporte de TI"](https://www.g2.com/pt/survey_responses/iodesk-review-6517997)** **Rating:** 5.0/5.0 stars _— Nagesh T._ [Read full review](https://www.g2.com/pt/survey_responses/iodesk-review-6517997) #### What Are G2 Users Discussing About IOdesk? - [Para que serve o IOdesk?](https://www.g2.com/pt/discussions/what-is-iodesk-used-for) ### [IRIS Chatbot](https://www.g2.com/products/iris-chatbot/reviews) IRIS Chatbot is digital customer engagement platform that helps in handling interactions across various digital channels like WhatsApp, SMS, Email, Chat, Web and mobile push notifications etc. By providing solutions to simple questions of your customers, IRIS Chatbots reduces the burden on agents. IRIS solution also capable to handle Mobile communications too. #### Who Is the Company Behind IRIS Chatbot? - **Seller:** [Voxtron Middle East](https://www.g2.com/sellers/voxtron-middle-east) - **Year Founded:** 1994 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d4e0d2db3a41c5b44c609875e3c297cd2e8d08ab3c8a03e739c7bf3cf1c6456&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoxtron-middle-east&secure%5Burl_type%5D=linkedin_company_website) 90 employees on LinkedIn® ### [Jane](https://www.g2.com/products/hey-jane-ai-jane/reviews) Never miss a lead with Jane’s 24/7 call answering, seamlessly integrated with your existing number. Jane’s AI qualifies leads efficiently, allowing you to focus on high-value jobs. Tailored to your business, Jane ensures you stay on top of every job opportunity. To use the product tradies link [Jane](http://heyjane.ai) to their existing phones, and Jane will then answer the calls that they are too busy to answer (missed or declined calls). Based on the conversation, Jane qualifies the customer into work and personal related calls and with can even automatically schedule site visits for quoting the necessary work. Plus, she effectively handles any spam or unwanted calls! Jane comes with a mobile app which a sole trader can then manage their missed calls list and prioritise their focus for new leads that have a strong chance to convert as paying customers. #### Who Is the Company Behind Jane? - **Seller:** [Hey Jane AI](https://www.g2.com/sellers/hey-jane-ai) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Jekka](https://www.g2.com/products/jekka/reviews) Looking for a game-changing solution to level up your customer support? Meet Jekka, the ultimate AI-powered chatbot that's redefining the standards of customer interaction. You can use Jekka to try GPT-4 for Free. See how the chatbot speaks like a real human. #### Who Is the Company Behind Jekka? - **Seller:** [Jekka.ai](https://www.g2.com/sellers/jekka-ai) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f307d93b2bf843fb37cd084cc87aee0347587315349ddb25573bb75f36370c62&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjekka-ai%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [JennyBot](https://www.g2.com/products/jennybot/reviews) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR, and internal communications. #### Who Is the Company Behind JennyBot? - **Seller:** [LeadDesk](https://www.g2.com/sellers/leaddesk) - **Year Founded:** 2010 - **HQ Location:** 00500 Helsinki, FI - **Twitter:** @LeadDesk 461 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f495d5a436ae0d088f28fb878776f1e81e3cdbdec3a41f265c4ef7d73b4f13b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2365022&secure%5Burl_type%5D=linkedin_company_website) 194 employees on LinkedIn® - **Ownership:** HEL: LEADD ### [Jobeze](https://www.g2.com/products/jobeze/reviews) Jobeze is an innovative platform designed to streamline the job search and recruitment process for both job seekers and employers. By leveraging advanced technology, Jobeze connects candidates with suitable job opportunities and assists employers in finding the right talent efficiently. Key Features and Functionality: - Comprehensive Job Listings: Offers a wide range of job opportunities across various industries and locations. - Advanced Search Filters: Allows users to refine job searches based on specific criteria such as job title, location, and experience level. - User-Friendly Interface: Provides an intuitive platform for easy navigation and application processes. - Employer Tools: Equips employers with tools to post job openings, manage applications, and communicate with potential candidates. - Secure Platform: Ensures the confidentiality and security of user data throughout the recruitment process. Primary Value and Solutions: Jobeze addresses the challenges of job hunting and talent acquisition by offering a centralized platform that simplifies the connection between job seekers and employers. For job seekers, it provides access to a diverse array of job opportunities and resources to enhance their career prospects. Employers benefit from efficient recruitment tools that streamline the hiring process, saving time and resources while ensuring they find the most suitable candidates for their organizations. #### Who Is the Company Behind Jobeze? - **Seller:** [Jobeze](https://www.g2.com/sellers/jobeze) - **Year Founded:** 2020 - **HQ Location:** Santa Clara, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e9b2fa0f0b026022dff16c02fe2b40803abc51b3d0d468d6cb9849b4f74c22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjobeze&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [Journable](https://www.g2.com/products/journable/reviews) Journable is an AI-powered calorie tracking application designed to simplify diet and exercise monitoring through intuitive chat-based interactions. By allowing users to log meals and workouts as effortlessly as sending a message, Journable eliminates the need for cumbersome databases, making health management more accessible and user-friendly. Key Features and Functionality: - Personalized Goal Setting: Users can establish and monitor their health objectives directly within the app, tailoring their experience to individual needs. - AI-Powered Meal and Exercise Analysis: Journable provides instant nutritional and exercise insights based on user inputs, offering real-time feedback to support informed decisions. - Comprehensive Food Recognition: The app's AI understands a wide array of foods, from homemade dishes to international cuisine, ensuring accurate tracking regardless of dietary preferences. - Photo-Based Calorie Tracking: With the MealSnap feature, users can capture a photo of their meal, and the AI will estimate portion sizes, macronutrients, and calorie content, streamlining the logging process. - Macro Management: Journable automatically tracks protein, carbohydrate, and fat intake, assisting users in meeting their daily nutritional goals. Primary Value and User Solutions: Journable addresses common challenges in diet and exercise tracking by offering a seamless, conversational interface that reduces the time and effort required for logging. Its AI-driven analysis provides personalized insights, empowering users to make informed health decisions. By integrating features like photo-based tracking and comprehensive food recognition, Journable caters to diverse lifestyles and dietary habits, making it an invaluable tool for anyone aiming to achieve and maintain their health and fitness goals. #### Who Is the Company Behind Journable? - **Seller:** [Journable](https://www.g2.com/sellers/journable) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42e0e032510d33ce2607595841c5d43aa74d1fc27c01b2202e6a6cf0b2268521&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjournablehq&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Kauz](https://www.g2.com/products/kauz/reviews) Kauz is a service provider of AI-driven chatbots and virtual assistants designed to enhance customer and employee communication across various industries. Established in 2016, Kauz combines advanced large language models (LLMs) with its proprietary Natural Language Understanding (NLU) engine to deliver reliable and customizable AI solutions. Their flagship product, aiStudio, is a self-service platform that enables businesses to create, manage, and train AI assistants tailored to their specific needs. #### Who Is the Company Behind Kauz? - **Seller:** [Kauz.ai](https://www.g2.com/sellers/kauz-ai) - **Year Founded:** 2016 - **HQ Location:** Düsseldorf, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9246f39ea43fed590ade8336a7b1f714c780c2c12c7d64542a49802f00a016dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkauz-gmbh&secure%5Burl_type%5D=linkedin_company_website) 39 employees on LinkedIn® ### [Keplero AI](https://www.g2.com/products/keplero-ai/reviews) Keplero AI is an advanced artificial intelligence-powered virtual assistant designed to revolutionize customer service by automating interactions across multiple communication channels. By integrating seamlessly with platforms such as websites, email, WhatsApp, and social media, Keplero AI enables businesses to provide instant, 24/7 responses to customer inquiries, thereby enhancing efficiency and customer satisfaction. #### Who Is the Company Behind Keplero AI? - **Seller:** [Keplero AI](https://www.g2.com/sellers/keplero-ai) - **Year Founded:** 2023 - **HQ Location:** Latina, IT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1a46a761340d9fdf24c8a26c8534c9559d5d37398f2ce6f8f7a8b3811a20dcb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkeplero-ai&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® - [‹ Prev ‹ Prev](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=39#product-list) - [1](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score#product-list) - [2](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=2#product-list) - … - [36](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=36#product-list) - [37](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=37#product-list) - [38](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=38#product-list) - [39](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=39#product-list) - 40 - [41](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=41#product-list) - [42](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=42#product-list) - [43](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=43#product-list) - [44](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=44#product-list) - … - [50](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=50#product-list) - [51](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=51#product-list) - [Next › Next ›](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=41#product-list) Spotlight Categories [Board Management Software](https://www.g2.com/categories/board-management) [Digital Signage Software](https://www.g2.com/categories/digital-signage) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [Field Service Management Software](https://www.g2.com/categories/field-service-management) [Core HR Software](https://www.g2.com/categories/core-hr) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Show More