# Best Chatbots Software - Page 4

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Text

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T03%3A36%3A37Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1511959&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D4&secure%5Btoken%5D=40abf09120ccea4964c5805ef8c766984b2980ffa14b21e8ad481725e5f3195c&secure%5Burl%5D=https%3A%2F%2Fwww.text.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews)

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

**Average Rating:** 4.5/5.0

**Total Reviews:** 332

#### How Do G2 Users Rate Kapture CX?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Control:** 9.0/10 (Category avg: 8.8/10)
- **Analytics:** 9.0/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kapture CX?

- **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx)
- **Year Founded:** 2011
- **HQ Location:** Bangalore
- **Twitter:** @KaptureCX  
142 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website)  
647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Leader, Assistant Manager
- **Top Industries:** Consumer Services, Pharmaceuticals
- **Company Size:** 59% Medium, 29% Small

#### What Do G2 Reviewers Say About Kapture CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration.
- Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience.
- Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution.
- Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless.
- Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations.

##### Cons

- Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading.
- Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience.
- Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance.
- Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks.
- Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality.

#### What Are Recent G2 Reviews of Kapture CX?

**["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)**

**Rating:** 5.0/5.0 stars

_— Mayank S._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678)

**["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)**

**Rating:** 4.5/5.0 stars

_— Subhash M._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578)

#### What Are G2 Users Discussing About Kapture CX?

- [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote
- [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system)
- [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software)
- [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments
- [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system)

### [DoubleTick.io](https://www.g2.com/products/doubletick-io/reviews)

DoubleTick is a comprehensive, mobile-friendly WhatsApp Business API-powered marketing and CRM tool designed to enhance sales efficiency and customer engagement. It enables businesses to automate communication, manage customer interactions, and drive sales growth through the world's most popular messaging platform. With features like a cloud-based team inbox, bulk messaging, chatbots, dynamic cataloging, and real-time analytics, DoubleTick streamlines sales processes and fosters stronger customer relationships. Key Features and Functionality: - Cloud-Based Team Inbox: Facilitates collaborative customer communication by allowing multiple team members to manage conversations with role-based access controls. - Broadcast and Bulk Messaging: Enables sending personalized messages to a large audience simultaneously, enhancing customer engagement and marketing reach. - Chatbots and Automation: Deploys intelligent chatbots to handle FAQs, process requests, and qualify leads, providing 24/7 customer support and reducing manual workload. - Dynamic Cataloging: Allows businesses to share product catalogs directly through WhatsApp, enabling customers to browse and place orders seamlessly. - Real-Time Analytics and Reports: Offers in-depth insights into team performance, customer interactions, and campaign effectiveness, aiding in data-driven decision-making. - Role-Based Access Control: Assigns specific roles and permissions to team members, ensuring secure and efficient management of customer interactions. Primary Value and Solutions Provided: DoubleTick addresses the need for efficient and scalable customer communication by leveraging WhatsApp's widespread usage. It automates routine tasks, accelerates response times, and centralizes customer interactions, reducing operational overhead. By integrating with existing business tools and providing real-time analytics, DoubleTick empowers businesses to enhance customer engagement, improve sales conversion rates, and build lasting customer relationships. Its user-friendly interface and mobile accessibility ensure that businesses of all sizes can effectively manage their sales and marketing efforts on a single platform.

**Average Rating:** 4.7/5.0

**Total Reviews:** 114

#### How Do G2 Users Rate DoubleTick.io?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.8/10)
- **Analytics:** 9.7/10 (Category avg: 8.5/10)
- **Collection of information:** 9.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind DoubleTick.io?

- **Seller:** [Apport Software Solution Pvt. Ltd.](https://www.g2.com/sellers/apport-software-solution-pvt-ltd)
- **Year Founded:** 2017
- **HQ Location:** Mumbai, Maharashtra
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aabe312919352fb36661cef575813996c40ae44a71ecaf1c5bf70f8d80b5e4f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdoubletickcx%2F&secure%5Burl_type%5D=linkedin_company_website)  
162 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Real Estate, Manufacturing
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About DoubleTick.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of DoubleTick.io, noting its intuitive interface and straightforward setup process.
- Users commend the **immediate customer support** from DoubleTick.io, enhancing their overall experience and satisfaction.
- Users commend the **easy setup** of DoubleTick.io, allowing for quick and hassle-free implementation of features.
- Users find DoubleTick.io to be a **time-saving tool** that simplifies business tasks with easy automation.
- Users value the **time-saving automation** of DoubleTick.io, enhancing efficiency and simplifying business tasks.

##### Cons

- Users experience **frequent changes in account managers** , leading to inconsistency and lack of continuity in service.
- Users find the **AI limitations** of DoubleTick.io restrict its functionality in certain regions, impacting message automation effectiveness.
- Users face **communication issues** with DoubleTick.io, as automated messages fail to work universally in all regions.
- Users often face **complex setup** challenges with DoubleTick.io that can hinder the onboarding experience.
- Users often face **delay issues** due to system downtime, although support is helpful when needed.

#### What Are Recent G2 Reviews of DoubleTick.io?

**["A Reliable Platform for WhatsApp Business Communication"](https://www.g2.com/survey_responses/doubletick-io-review-13173923)**

**Rating:** 5.0/5.0 stars

_— Suraj Y._

[Read full review](https://www.g2.com/survey_responses/doubletick-io-review-13173923)

**["Easy WhatsApp Automation with a Shared Inbox That Boosts Team Productivity"](https://www.g2.com/survey_responses/doubletick-io-review-13198659)**

**Rating:** 5.0/5.0 stars

_— Tanvi ._

[Read full review](https://www.g2.com/survey_responses/doubletick-io-review-13198659)

### [Landbot](https://www.g2.com/products/landbot/reviews)

Landbot is a no-code AI Agent builder that lets revenue teams (Demand Gen, Growth, Marketing Ops, RevOps) build AI-enhanced, multi-channel lead workflows without engineering, so they capture more qualified leads faster and with less operational friction. Our visual, no-code builder combines predictable linear flows, native AI blocks, and an integrated AI Copilot that guides users through building, testing, and optimizing chatbots and agents while teaching best practices and discovering new features. At its core, Landbot pairs two complementary approaches: a visual, linear flow builder for predictable user journeys, and native AI steps for flexible, natural language interactions. That hybrid model solves a common trade-off: linear flows provide business control and deterministic routing for conversions and handoffs, while AI steps let you handle open-ended user intent, reduce friction, and increase engagement — all while keeping the conversation within a tested workflow. The best of both worlds combined into one powerful, no-code visual builder to keep full control of your flows. With multi-channel delivery (web, WhatsApp) and bi-directional CRM & automation connectors, Landbot shortens time-to-market, improves conversion, and makes scaling campaigns practical for marketing and sales teams. Landbot integrates bi-directionally with CRMs (HubSpot, Salesforce,...) and automation stacks (n8n, Zapier, Make...), so it sits naturally alongside marketing automation and sales platforms rather than replacing them. The result: visually on-brand agents, fewer abandoned forms, higher lead quality, faster launches, and more confident teams. If you want conversational experiences that are fast to build, easy to govern, on-brand, and optimized for conversion, Landbot is designed for you.

**Average Rating:** 4.7/5.0

**Total Reviews:** 306

#### How Do G2 Users Rate Landbot?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 8.9/10 (Category avg: 8.8/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Landbot?

- **Seller:** [Landbot.io](https://www.g2.com/sellers/landbot-io)
- **Company Website:** landbot.io
- **Year Founded:** 2017
- **HQ Location:** Barcelona, ES
- **Twitter:** @landbot\_io  
2,166 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fea191b46c7af8e15040cad9dc1cdcf016571ebb7e76a57f30f82624c68b000d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11248746%2F&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 75% Small, 20% Medium

#### What Do G2 Reviewers Say About Landbot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Landbot's **ease of use** exceptional, making bot creation accessible and enjoyable for everyone.
- Users love the **super easy and user-friendly** interface of Landbot, making bot creation accessible for everyone.
- Users love the **intuitive interface** of Landbot, making bot creation simple and accessible for everyone.
- Users love the **easy setup** of Landbot, enabling quick and intuitive chatbot creation without prior experience.
- Users love the **interactive and customizable design** of Landbot, enhancing engagement and usability for all users.

##### Cons

- Users are frustrated with **missing features** , particularly the lack of mobile app support and limited language options.
- Users find **limited features** frustrating, particularly for advanced logic and dynamic content without coding skills.
- Users find Landbot to be **expensive** , especially for simple surveys where advanced features may be unnecessary.
- Users find the **layout issues** in Landbot to be frustrating, especially when editing feature-heavy bots.
- Users suggest improvements to the **chat functionality** , citing layout issues and a need for better mobile experience.

#### What Are Recent G2 Reviews of Landbot?

**["Smooth, fun, and surprisingly easy for a first-time chatbot creator."](https://www.g2.com/survey_responses/landbot-review-12084938)**

**Rating:** 5.0/5.0 stars

_— Reneta P._

[Read full review](https://www.g2.com/survey_responses/landbot-review-12084938)

**["Intuitive for Beginners, Needs More Advanced Features"](https://www.g2.com/survey_responses/landbot-review-12728958)**

**Rating:** 4.0/5.0 stars

_— Rishabh J._

[Read full review](https://www.g2.com/survey_responses/landbot-review-12728958)

#### What Are G2 Users Discussing About Landbot?

- [What is Landbot used for?](https://www.g2.com/discussions/what-is-landbot-used-for)
- [What does Landbot do?](https://www.g2.com/discussions/what-does-landbot-do)
- [How do you make a chatbot on WhatsApp?](https://www.g2.com/discussions/how-do-you-make-a-chatbot-on-whatsapp)
- [How do you use a Landbot?](https://www.g2.com/discussions/how-do-you-use-a-landbot) - 1 comment
- [What is a Landbot?](https://www.g2.com/discussions/what-is-a-landbot) - 1 comment

### [Sense](https://www.g2.com/products/sense-sense/reviews)

Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent.

**Average Rating:** 4.5/5.0

**Total Reviews:** 557

#### How Do G2 Users Rate Sense?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sense?

- **Seller:** [Sense](https://www.g2.com/sellers/sense)
- **Company Website:** www.sensehq.com
- **Year Founded:** 2016
- **HQ Location:** San Francisco, US
- **Twitter:** @Sense\_HQ  
967 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54bc722f8dea08bfd682bcbc62e4bc7c3d7b07e5a480c7894791714fddc55da6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10695065%2F&secure%5Burl_type%5D=linkedin_company_website)  
480 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Recruiter, Branch Manager
- **Top Industries:** Staffing and Recruiting, Hospital & Health Care
- **Company Size:** 55% Medium, 32% Small

#### What Do G2 Reviewers Say About Sense?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Sense, making communication simple and efficient without complex setup requirements.
- Users highlight the **automation features** of Sense, significantly enhancing communication efficiency and productivity.
- Users appreciate the **easy integrations** of Sense, enhancing communication and engagement throughout the recruitment process.
- Users value the **efficient communication** tools in Sense, enhancing outreach and improving candidate engagement effortlessly.
- Users appreciate the **easy integrations** of Sense, enhancing candidate engagement and streamlining communication effortlessly.

##### Cons

- Users experience **messaging issues** with Sense, facing glitches and lag that hinder effective communication.
- Users experience occasional **glitches** , including slow loading and syncing issues, which can disrupt their workflow.
- Users experience **slow loading** times with Sense, resulting in frustrating delays during large campaigns and messaging tasks.
- Users experience **slow performance** with Sense, noting lag and delays that hinder efficient campaign management.
- Users experience **slow processing** with Sense, particularly during bulk operations, leading to frustrating delays and inefficiencies.

#### What Are Recent G2 Reviews of Sense?

**["Streamlines Communication and Boosts Productivity Effortlessly"](https://www.g2.com/survey_responses/sense-review-12164414)**

**Rating:** 5.0/5.0 stars

_— Amit S._

[Read full review](https://www.g2.com/survey_responses/sense-review-12164414)

**["Immensely powerful product"](https://www.g2.com/survey_responses/sense-review-5407661)**

**Rating:** 4.0/5.0 stars

_— Taylor W._

[Read full review](https://www.g2.com/survey_responses/sense-review-5407661)

#### What Are G2 Users Discussing About Sense?

- [Is Qlik Sense is a software?](https://www.g2.com/discussions/is-qlik-sense-is-a-software)
- [What are the main features of QlikView?](https://www.g2.com/discussions/what-are-the-main-features-of-qlikview)
- [What is Qlik Sense software used for?](https://www.g2.com/discussions/what-is-qlik-sense-software-used-for) - 5 comments
- [What are the features of Qlik Sense?](https://www.g2.com/discussions/what-are-the-features-of-qlik-sense)

### [SOCi](https://www.g2.com/products/soci/reviews)

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,499

#### How Do G2 Users Rate SOCi?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 8.4/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SOCi?

- **Seller:** [SOCi](https://www.g2.com/sellers/soci)
- **Company Website:** www.soci.ai
- **Year Founded:** 2012
- **HQ Location:** San Diego, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
624 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Property Manager
- **Top Industries:** Real Estate, Marketing and Advertising
- **Company Size:** 50% Small, 29% Medium

#### What Do G2 Reviewers Say About SOCi?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms.
- Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient.
- Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support.
- Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time.
- Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly.

##### Cons

- Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency.
- Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management.
- Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts.
- Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient.
- Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management.

#### What Are Recent G2 Reviews of SOCi?

**["Best way post across platforms!"](https://www.g2.com/survey_responses/soci-review-8863148)**

**Rating:** 5.0/5.0 stars

_— Tori W._

[Read full review](https://www.g2.com/survey_responses/soci-review-8863148)

**["SOCI streamlines social media management, boosting online presence and accountability"](https://www.g2.com/survey_responses/soci-review-9655437)**

**Rating:** 5.0/5.0 stars

_— Stephanie O._

[Read full review](https://www.g2.com/survey_responses/soci-review-9655437)

### [Verint Intelligent Virtual Assistant](https://www.g2.com/products/verint-intelligent-virtual-assistant/reviews)

Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants.

**Average Rating:** 4.4/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Verint Intelligent Virtual Assistant?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Verint Intelligent Virtual Assistant?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Company Size:** 64% Large, 18% Medium

#### What Do G2 Reviewers Say About Verint Intelligent Virtual Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional support** from Verint in enhancing the customer experience with easy bot building and NLU capabilities.
- Users value the **excellent customer support** from Verint, enhancing their experience with innovative ideas and seamless bot integration.
- Users praise the **ease of use** of the Verint Intelligent Virtual Assistant, highlighting excellent support for enhancements.
- Users value the **easy integrations** and strong support from the Verint team for enhancing customer experience.
- Users value the **supportive team** behind Verint Intelligent Virtual Assistant, enabling tailored enhancements for improved engagement.

##### Cons

- Users express frustration over **access limitations** due to extra fees for NLU and inadequate Salesforce integration.
- Users report **limitations in AI capabilities** with Verint Intelligent Virtual Assistant, affecting build flexibility and real-time performance.
- Users report **connectivity issues** with Verint Intelligent Virtual Assistant, limiting real-time performance and complicating bot functionality.
- Users are concerned about the **extra costs for NLU adds** , limiting control over the bot's capabilities.
- Users find the **costly NLU add-ons** frustrating, preferring more integrated solutions without extra expenses.

#### What Are Recent G2 Reviews of Verint Intelligent Virtual Assistant?

**["Automates Customer Support with a Natural, Conversational Experience"](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13236691)**

**Rating:** 4.5/5.0 stars

_— Subhashree S._

[Read full review](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13236691)

**["Enterprise-Ready IVA That Streamlines Voice and Digital Customer Interactions"](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13262948)**

**Rating:** 4.5/5.0 stars

_— Joseph S._

[Read full review](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13262948)

#### What Are G2 Users Discussing About Verint Intelligent Virtual Assistant?

- [What is Verint Intelligent Virtual Assistant used for?](https://www.g2.com/discussions/what-is-verint-intelligent-virtual-assistant-used-for) - 1 comment

### [Leadoo](https://www.g2.com/products/leadoo/reviews)

Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates

**Average Rating:** 4.7/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate Leadoo?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 8.6/10 (Category avg: 8.8/10)
- **Analytics:** 9.0/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Leadoo?

- **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies)
- **Year Founded:** 2018
- **HQ Location:** Helsinki, FI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4186e264be2f09c31da225212615028ccb5f22e750542802e31062c881e58bae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleadoomt&secure%5Burl_type%5D=linkedin_company_website)  
79 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 53% Small, 37% Medium

#### What Do G2 Reviewers Say About Leadoo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Leadoo’s **engaged support and effective lead generation features** , enhancing website interactivity and visitor insights.
- Users find Leadoo **incredibly helpful** for enhancing customer engagement and improving responsiveness beyond business hours.
- Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness to needs.
- Users love the **easy-to-use interface** of Leadoo, making implementation and learning straightforward and enjoyable.
- Users highlight the **impressive lead generation capabilities** of Leadoo, significantly increasing site engagement and conversion rates.

##### Cons

- Users find the **dashboard issues** can hinder navigation and integration, making the experience less intuitive.
- Users find the **difficult navigation** in Leadoo frustrating, especially when not using the dashboard regularly.
- Users report **integration issues** with Leadoo, noting difficulties with website compatibility and lead routing settings.
- Users note a **lack of integration** with various platforms, hindering a seamless experience with Leadoo.
- Users find the **learning curve challenging** , requiring time investment, but acknowledge the ease of understanding overall.

#### What Are Recent G2 Reviews of Leadoo?

**["Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"](https://www.g2.com/survey_responses/leadoo-review-12375456)**

**Rating:** 5.0/5.0 stars

_— Larissa L._

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456)

**["Efficient Lead Collection with Customizable Ease"](https://www.g2.com/survey_responses/leadoo-review-12562525)**

**Rating:** 4.5/5.0 stars

_— Niko P._

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525)

#### What Are G2 Users Discussing About Leadoo?

- [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment

### [LimeChat](https://www.g2.com/products/limechat/reviews)

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

**Average Rating:** 4.6/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate LimeChat?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 8.5/10 (Category avg: 8.8/10)
- **Analytics:** 7.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind LimeChat?

- **Seller:** [Limechat](https://www.g2.com/sellers/limechat)
- **Year Founded:** 2020
- **HQ Location:** Bengaluru, IN
- **Twitter:** @LimeChatAI  
310 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cdfd1c059d8eb731e710a77637b2b1804a0d1997ed4b9ef08f2fa91c94fc2235&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimechat%2F&secure%5Burl_type%5D=linkedin_company_website)  
89 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness, Consumer Goods
- **Company Size:** 61% Small, 39% Medium

#### What Do G2 Reviewers Say About LimeChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **excellent customer support** from LimeChat, ensuring smooth onboarding and timely assistance with frequent updates.
- Users value LimeChat's **robust bot flow** and effective product finder, enhancing customer experience and driving revenue.
- Users appreciate the **effective bot flow** of LimeChat, which significantly enhances customer experience and engagement efficiency.
- Users commend the **ease of use** of LimeChat, enjoying its smooth integration and intuitive interface.
- Users appreciate the **outstanding customer satisfaction** provided by LimeChat's efficient support and onboarding process.

##### Cons

- Users experience **frequent chatbot glitches and WhatsApp issues** , but the support team actively works to resolve them.
- Users experience **software bugs** in LimeChat, particularly with mobile applications and limited WooCommerce functionalities.
- Users report **glitches in chat functionality** and recommend improvements for user data management and communication methods.
- Users report frequent **chat management issues** , including glitches and messaging failures that hinder efficient communication.
- Users find the **monthly pricing too high** , even though they acknowledge the features are valuable.

#### What Are Recent G2 Reviews of LimeChat?

**["An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow"](https://www.g2.com/survey_responses/limechat-review-8505198)**

**Rating:** 4.5/5.0 stars

_— RENJI R._

[Read full review](https://www.g2.com/survey_responses/limechat-review-8505198)

**["This is product is one of the best for integrating a chat bot and marketing template whitelisting."](https://www.g2.com/survey_responses/limechat-review-11135086)**

**Rating:** 5.0/5.0 stars

_— Marmik S._

[Read full review](https://www.g2.com/survey_responses/limechat-review-11135086)

#### What Are G2 Users Discussing About LimeChat?

- [What is LimeChat used for?](https://www.g2.com/discussions/what-is-limechat-used-for)

### [ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews)

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate ServiceNow EmployeeWorks?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ServiceNow EmployeeWorks?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 62% Large, 13% Small

#### What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time.
- Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly.
- Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively.
- Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly.
- Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency.

##### Cons

- Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability.
- Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization.
- Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance.
- Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality.
- Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness.

#### What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

**["Efficient AI Search Tool with Room for UI Enhancements"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)**

**Rating:** 4.5/5.0 stars

_— Sruthi K._

[Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)

**["Seamless Slack/Teams Integration That Resolves IT Requests Fast"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)**

**Rating:** 4.5/5.0 stars

_— HIMANSHU M._

[Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)

#### What Are G2 Users Discussing About ServiceNow EmployeeWorks?

- [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for)

### [LiveAgent](https://www.g2.com/products/liveagent/reviews)

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,481

#### How Do G2 Users Rate LiveAgent?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 8.6/10 (Category avg: 8.8/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind LiveAgent?

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit  
480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 29% Medium

#### What Do G2 Reviewers Say About LiveAgent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses.
- Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency.
- Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly.
- Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
- Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.

##### Cons

- Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently.
- Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility.
- Users find the **user experience not intuitive** , leading to frustration with navigation and feature access.
- Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time.
- Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

#### What Are Recent G2 Reviews of LiveAgent?

**["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)**

**Rating:** 5.0/5.0 stars

_— Edjelie M._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141)

**["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)**

**Rating:** 5.0/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553)

#### What Are G2 Users Discussing About LiveAgent?

- [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests)
- [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment

### [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews)

Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth.

**Average Rating:** 4.7/5.0

**Total Reviews:** 194

#### How Do G2 Users Rate Amplitude Guides and Surveys?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.4/10 (Category avg: 8.8/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Amplitude Guides and Surveys?

- **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude)
- **Company Website:** amplitude.com
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @Amplitude\_HQ  
22,465 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,130 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 35% Medium

#### What Do G2 Reviewers Say About Amplitude Guides and Surveys?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Amplitude Guides and Surveys to be **easy to use** , enhancing onboarding and feedback collection effortlessly.
- Users value the **ease of building and deploying surveys** , enhancing onboarding and gathering crucial real-time feedback effectively.
- Users appreciate the **real-time feedback capabilities** of Amplitude Guides & Surveys, enhancing onboarding and feature adoption significantly.
- Users value the **ease of real-time feedback** from Amplitude Guides and Surveys, enhancing user experience and satisfaction.
- Users value the **easy setup** of Amplitude Guides & Surveys, enabling quick integration and effective user engagement.

##### Cons

- Users find **customization options limited** , making advanced targeting and complex user flows challenging to manage effectively.
- Users express a need for **difficult customization** options in Amplitude Guides and Surveys, limiting design flexibility and interaction.
- Users find **Amplitude Guides and Surveys restrictive** for advanced logic and customization, limiting their ability to create complex user experiences.
- Users find **missing features** in Amplitude Guides and Surveys, particularly in customization and support options, limiting functionality.
- Users find the **limited features** restrictive, particularly for complex tasks without upgrading to a higher tier.

#### What Are Recent G2 Reviews of Amplitude Guides and Surveys?

**["Easy to use In-App Guides with Seamless Amplitude Analytics and Fast Insights"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13196479)**

**Rating:** 4.5/5.0 stars

_— Akash S._

[Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13196479)

**["Easy, Quick Setup with Powerful Customization Options"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13222844)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13222844)

### [Appy Pie](https://www.g2.com/products/appy-pie/reviews)

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,310

#### How Do G2 Users Rate Appy Pie?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.8/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Appy Pie?

- **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp)
- **Year Founded:** 2016
- **HQ Location:** Delhi
- **Twitter:** @AppyPieInc  
17,105 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33ce29249c645fde6da07571a1c2e7b0d71af249ef62b7dbad505f5ff29fc724&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2759360%2F&secure%5Burl_type%5D=linkedin_company_website)  
203 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Health, Wellness and Fitness, Education Management
- **Company Size:** 87% Small, 10% Medium

#### What Do G2 Reviewers Say About Appy Pie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** of Appy Pie, valuing quick resolutions and live assistance throughout the process.
- Users find the **ease of use** of Appy Pie remarkable, complemented by excellent customer support.
- Users find Appy Pie's team to be **very helpful** , providing guidance and support for app-related issues.
- Users find the **ease of use** in Appy Pie exceptional, making app creation accessible for everyone.
- Users love the **easy creation** process of Appy Pie, enabling professional app building with seamless deployment support.

##### Cons

- Users frequently experience **poor customer support** , with inconsistent help and concerning requests for sensitive information.
- Users find Appy Pie **expensive** , especially with additional costs for resubmissions despite its ease of use.
- Users find the **cost of Appy Pie to be high** despite it being competitive with other providers.
- Users find the **limited features** of Appy Pie frustrating, with key functionalities still unavailable for their needs.
- Users find **pricing issues** significant, noting unclear costs and recent price increases despite relative affordability.

#### What Are Recent G2 Reviews of Appy Pie?

**["Appypie: The Best No Code App Builder for Freshers"](https://www.g2.com/survey_responses/appy-pie-review-12634715)**

**Rating:** 4.0/5.0 stars

_— Tahir R._

[Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715)

**["Effortless App Building with AI Features"](https://www.g2.com/survey_responses/appy-pie-review-12278767)**

**Rating:** 4.5/5.0 stars

_— Sumit T._

[Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767)

#### What Are G2 Users Discussing About Appy Pie?

- [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for)
- [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application)
- [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment
- [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments
- [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment

### [Verloop.io](https://www.g2.com/products/verloop-io/reviews)

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

**Average Rating:** 4.7/5.0

**Total Reviews:** 226

#### How Do G2 Users Rate Verloop.io?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.4/10 (Category avg: 8.8/10)
- **Analytics:** 9.4/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Verloop.io?

- **Seller:** [Verloop](https://www.g2.com/sellers/verloop)
- **Year Founded:** 2016
- **HQ Location:** Bangalore
- **Twitter:** @verloopio  
1,440 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dbb7609290ad139b6453cefecd633897ca0027a20b6e33089ce780218c790add&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13283350%2F&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Customer Happiness Champion
- **Top Industries:** Financial Services, Retail
- **Company Size:** 49% Medium, 32% Small

#### What Do G2 Reviewers Say About Verloop.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Verloop.io, making it simple to navigate and utilize its features.
- Users commend the **excellent customer support** of Verloop.io, highlighting professionalism and outstanding solutions for their needs.
- Users find Verloop.io **extremely helpful** , as it enables seamless engagement with multiple customers efficiently.
- Users appreciate the **extensive automation capabilities** of Verloop.io, making reports easy to extract and analyze.
- Users value the **user-friendly chat features** of Verloop.io, allowing efficient multi-customer engagement for startups.

##### Cons

- Users report encountering **bug issues** that hinder functionality, particularly affecting dashboard views and performance on weak WiFi.
- Users experience **slow performance** with frequent lags and disconnections, impacting chat responsiveness during use.
- Users experience **frequent bugs** with Verloop.io, encountering reconnection issues and lag on weak Wi-Fi.
- Users experience frequent **call quality issues** with Verloop.io, including reconnections on weak Wi-Fi and noticeable lag.
- Users experience **lag during chats** , resulting in delayed responses and impacting the overall chatting experience.

#### What Are Recent G2 Reviews of Verloop.io?

**["Chat verloop"](https://www.g2.com/survey_responses/verloop-io-review-4640633)**

**Rating:** 5.0/5.0 stars

_— Sadhna M._

[Read full review](https://www.g2.com/survey_responses/verloop-io-review-4640633)

**["Verloop is the best Chatbot provider"](https://www.g2.com/survey_responses/verloop-io-review-11052213)**

**Rating:** 5.0/5.0 stars

_— Andrew E._

[Read full review](https://www.g2.com/survey_responses/verloop-io-review-11052213)

#### What Are G2 Users Discussing About Verloop.io?

- [What is Verloop.io used for?](https://www.g2.com/discussions/what-is-verloop-io-used-for)

### [Customers.ai](https://www.g2.com/products/customers-ai/reviews)

Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.

**Average Rating:** 4.8/5.0

**Total Reviews:** 417

#### How Do G2 Users Rate Customers.ai?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Control:** 9.7/10 (Category avg: 8.8/10)
- **Analytics:** 9.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Customers.ai?

- **Seller:** [Customers.ai](https://www.g2.com/sellers/customers-ai)
- **Year Founded:** 2018
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @CustomersAI  
6,121 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d479ef1d1defa4e7dff0784b63d8e976d72e906eaf5efbe5d58fac7d0ed3413&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17975060%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, Owner
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 79% Small, 17% Medium

#### What Do G2 Reviewers Say About Customers.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of collaboration** in Customers.ai, effectively enhancing sales and marketing synergy through insightful data.
- Users find Customers.ai to be **incredibly helpful** for sales and marketing collaboration, enhancing lead targeting and efficiency.
- Users find Customers.ai to be **extremely easy to use** , enabling quick adoption and effective team training.
- Users appreciate the **lead generation capabilities** of Customers.ai, enhancing their understanding of customer journeys and engagement.
- Users praise the **responsive customer service** of Customers.ai, which enhances their experience and support.

##### Cons

- Users find the **learning curve steep** , requiring time and support to fully grasp the platform's features.
- Users find the **learning difficulty** challenging, especially with setup and understanding new features integration.
- Users report **poor customer support** when resolving issues, impacting their overall experience with Customers.ai.
- Users find the **steep learning curve** challenging, requiring time to fully understand and integrate the system.
- Users express concern over the **high costs** of Customers.ai, citing inflating pricing for underperforming services.

#### What Are Recent G2 Reviews of Customers.ai?

**["Killer data quality and a big jump in sales"](https://www.g2.com/survey_responses/customers-ai-review-10924030)**

**Rating:** 5.0/5.0 stars

_— Eibee S._

[Read full review](https://www.g2.com/survey_responses/customers-ai-review-10924030)

**["A Huge Improvement In How We Handle Leads"](https://www.g2.com/survey_responses/customers-ai-review-10922963)**

**Rating:** 5.0/5.0 stars

_— carl nino luis g._

[Read full review](https://www.g2.com/survey_responses/customers-ai-review-10922963)

#### What Are G2 Users Discussing About Customers.ai?

- [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) - 1 comment
- [What features should a chatbot have?](https://www.g2.com/discussions/mobilemonkey-what-features-should-a-chatbot-have)
- [How does mobile monkey work?](https://www.g2.com/discussions/how-does-mobile-monkey-work)
- [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) - 2 comments
- [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) - 4 comments

### [BotSpace](https://www.g2.com/products/botspace/reviews)

BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools.

**Average Rating:** 4.8/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate BotSpace?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Control:** 9.1/10 (Category avg: 8.8/10)
- **Analytics:** 9.0/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BotSpace?

- **Seller:** [BotSpace](https://www.g2.com/sellers/botspace)
- **Year Founded:** 2017
- **HQ Location:** Pune, Maharashtra
- **Twitter:** @botspaceHQ  
55 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac0055dff93bfdb5044c609c265c520ac43e62712793c79d5415f51c23177280&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotspacehq&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 70% Small, 27% Medium

#### What Do G2 Reviewers Say About BotSpace?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive interface** of BotSpace, making WhatsApp marketing efficient and enjoyable to navigate.
- Users praise the **exceptional customer support** of BotSpace, highlighting their dedication and responsiveness to queries.
- Users commend the **automation features** of BotSpace, making WhatsApp marketing effortless and efficient for businesses.
- Users appreciate the **easy integrations** with CRM systems like Hubspot, streamlining workflows and enhancing productivity effectively.
- Users appreciate the **intuitive and user-friendly interface** of BotSpace, making WhatsApp marketing efficient and accessible.

##### Cons

- Users feel that the **pricing can be high** for BotSpace, especially for additional numbers across different countries.
- Users find the **pricing a bit costly** , especially for additional numbers, impacting those operating in multiple countries.
- Users express frustration over **delayed response times** from customer support, impacting their ability to resolve issues swiftly.
- Users experience **poor customer support** , with unqualified assistance and long wait times for urgent issues.
- Users express frustration with **time delays** in support responses, impacting their ability to manage channels efficiently.

#### What Are Recent G2 Reviews of BotSpace?

**["Botspace is an exceptional WhatsApp marketing and automation tool!"](https://www.g2.com/survey_responses/botspace-review-10963909)**

**Rating:** 5.0/5.0 stars

_— Abhi R._

[Read full review](https://www.g2.com/survey_responses/botspace-review-10963909)

**["Cooperative Team"](https://www.g2.com/survey_responses/botspace-review-11353049)**

**Rating:** 4.5/5.0 stars

_— ARTI R._

[Read full review](https://www.g2.com/survey_responses/botspace-review-11353049)

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Spotlight Categories

[Board Management Software](https://www.g2.com/categories/board-management)

[Digital Signage Software](https://www.g2.com/categories/digital-signage)

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- [Bot Platforms](/categories/bot-platforms)

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[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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