# Best Chatbots Software - Page 39 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### Gemini Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T07%3A53%3A40Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D39&secure%5Btoken%5D=e211136131e264174adb93dc1a1123b5e117c35253632d4586f8e71c8f16c3f5&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [Herbie.AI](https://www.g2.com/products/herbie-ai/reviews) Herbie Advanced & Matured Conversational AI Chatbot. Two Way Voice-Enabled Speaking Smart Assistant who can serve your customers conversationally both on voice & text. With 24x 7x 365 energetic support and Unified approach, Herbie is available on 13 + social channels. Herbie is a full time, multicultural, multi-ethnic, multilingual and multi-voice culture digital smart assistant who can speak to your customers and support them by resolving their queries, purchases and so on. Herbie digitally transforms your business by interacting with your customers in their preferred language. This artificially intelligent bot, an unprecedented and sophisticated voice assistant is far beyond conventional Chatbot. #### Who Is the Company Behind Herbie.AI? - **Seller:** [Herbie.ai](https://www.g2.com/sellers/herbie-ai) - **Year Founded:** 2020 - **HQ Location:** Dubai, TW - **Twitter:** @HerbieAI 129 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d4c94d01dfc47d8c4eafce8e2b08618e5274d5725fa00bef6956443c47a394a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fherbie-ai-conversational-ai-redefined%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [Hexabot](https://www.g2.com/products/hexabot/reviews) Hexabot is a powerful and versatile open-source chatbot platform designed to simplify the creation and management of intelligent conversational AI chatbots/agents. Whether you're a business owner seeking to automate customer interactions, an organization looking to engage your audience, or a developer wanting to integrate conversational AI into your applications, Hexabot provides the tools and flexibility you need. #### Who Is the Company Behind Hexabot? - **Seller:** [Hexabot](https://www.g2.com/sellers/hexabot) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Howazit](https://www.g2.com/products/howazit/reviews) Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey. #### Who Is the Company Behind Howazit? - **Seller:** [Howazit](https://www.g2.com/sellers/howazit) - **Year Founded:** 2013 - **HQ Location:** Ramat Gan, IL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29042052b4ac694e5f21716a61c3f3fe05a8abb37147c71a821b6e35397562e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhowazit&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Huggy](https://www.g2.com/products/huggy/reviews) Platform for digital customer service **Average Rating:** 2.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Huggy? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10) #### Who Is the Company Behind Huggy? - **Seller:** [Huggy](https://www.g2.com/sellers/huggy) - **Year Founded:** 2015 - **HQ Location:** Feira de Santana, BR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7efedabe700ae7aa0466efc10dac9b79f408adab8b4f1331757f9f5040b0158&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhuggy.io%2F&secure%5Burl_type%5D=linkedin_company_website) 89 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium ### [Human Echo](https://www.g2.com/products/human-echo/reviews) A 10X Faster Way To revolutionize your customer experience Using Text-Based AI-Chatbot| and Chatbot with AI-Powered Digital Human| #### Who Is the Company Behind Human Echo? - **Seller:** [Human Echo](https://www.g2.com/sellers/human-echo) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b02d66aaff30583a36c92190b1fdfdd5b936e05c6844b4208e23391120b56da8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhumanecho&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Humassistant](https://www.g2.com/products/humassistant/reviews) Humassistant is a conversational AI platform that helps businesses automate customer communication across multiple channels from a single unified interface. The software connects to a company's existing documents, FAQs, internal procedures, and knowledge bases to generate accurate, context-aware responses that reflect the organization's tone and terminology. Unlike generic chatbot builders that rely on predefined scripts, Humassistant uses large language models to understand user intent, adapt to conversational context, and deliver relevant answers in real time. Key features and capabilities include: - Multichannel deployment across website chat widgets, WhatsApp Business, email, phone (voice AI), social media messaging, and custom API integrations — all managed from one dashboard - Intelligent escalation that transfers conversations to human operators with full context, so customers never have to repeat themselves - Real-time conversation monitoring with live takeover, allowing operators to step in at any point during an AI-handled conversation - 3D avatar interfaces with realistic voice synthesis for more engaging, human-like interactions compared to traditional text-only chatbots - Automated actions including appointment scheduling, lead qualification, contact form collection, and CRM data updates triggered by conversation context Humassistant serves three primary use cases. For customer support, it provides 24/7 automated responses to common inquiries, reducing response times and support workload while maintaining consistent service quality across all channels. For lead generation, it qualifies prospects through conversational data collection and automatically schedules appointments with sales teams. For internal operations, it supports employee onboarding and acts as an internal knowledge assistant trained on company procedures and documentation. The platform includes a correction system that continuously improves AI response accuracy based on operator feedback and customer interactions. Administrators can review conversation analytics, track sentiment data, and monitor resolution rates through a centralized dashboard. Humassistant supports multilingual conversations with automatic language detection and is designed to work for organizations of all sizes. The platform is built with a focus on data privacy and offers configurable privacy consent flows to comply with GDPR and EU AI Act requirements. Target users include customer service managers, operations teams, marketing departments handling inbound leads, and IT teams responsible for deploying communication tools. The platform requires no coding to set up and can be configured and deployed within hours through a visual widget builder with live preview functionality. Humassistant is developed and operated by a team based in Italy, with the platform available in Italian, English, and Spanish. #### Who Is the Company Behind Humassistant? - **Seller:** [Humassistant](https://www.g2.com/sellers/humassistant) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fde667e9ce57c8ae1737fcc0f1bb98af02afa7b63075e75e00ae843e03bb223b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhumassistant%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Hummingbird AI PTY Ltd.](https://www.g2.com/products/hummingbird-ai-pty-ltd/reviews) CHATBOT CUSTOMER EXPERIENCE PLATFORM POWERED BY AI #### Who Is the Company Behind Hummingbird AI PTY Ltd.? - **Seller:** [Hummingbird AI](https://www.g2.com/sellers/hummingbird-ai-26d885a1-c507-4aad-851f-01ecf54a1a0f) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [hyperleap.ai](https://www.g2.com/products/hyperleap-ai/reviews) Hyperleap AI is an enterprise-ready AI agent platform built for SMBs. Deploy customer-facing AI chatbots grounded in your business documents with 98%+ accuracy — no coding required, live in under 10 minutes. Your AI agent answers customer queries 24/7 across website, WhatsApp, Instagram DM, and Facebook Messenger with responses pulled directly from your uploaded knowledge base. Built-in lead capture with OTP verification, rich media sharing (galleries, brochures, videos), appointment booking integration, and agentic post-conversation workflows. Standout capability: Hierarchical RAG enables a single chatbot to serve location-specific answers across multiple business locations — ideal for hotel chains, franchise networks, and multi-property real estate. 200+ active clients across 35+ industries including hospitality, real estate, healthcare, education, and professional services. Founded by an ex-Microsoft engineer (Office 365, Outlook.com) with 15+ years of enterprise software experience. #### Who Is the Company Behind hyperleap.ai? - **Seller:** [Hyperleap Software Technologies](https://www.g2.com/sellers/hyperleap-software-technologies) - **Year Founded:** 2018 - **HQ Location:** Hyderabad, IN - **Twitter:** @hyperleapai 20 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f9b8159cf85661ad47f3689961a65bb6467c0991bb4a12413285c294768cea25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhyperleapai&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® ### [Ideta Community Management Edition](https://www.g2.com/products/ideta-community-management-edition/reviews) Ideta Community Management Edition With the Ideta Community Management Edition you can grow your community by engaging with your followers by: -Sending private and public messages to people who commented on your posts -Planning your comments by sending emojis and personalized answers -Automate give away contests Show your audience that you care about them by keeping them close and encourage them to stay active on your page. Create smart engagement campaigns for your followers to feel part of a community. #### Who Is the Company Behind Ideta Community Management Edition? - **Seller:** [IDETA](https://www.g2.com/sellers/ideta-1fab239c-0753-4b06-8d21-522e5339a01e) - **Year Founded:** 2017 - **HQ Location:** Paris - **Twitter:** @Ideta\_Fr 220 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe5c74942f2a7dd2cf1f74abf5377c200ed1eb85a324f43dd6fc6a41f4d4293e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feta-fr%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [Impress](https://www.g2.com/products/impress-ai-impress/reviews) Created to help your team automate the hiring process, engage qualified people sooner, and focus on what really matters - finding the right candidate faster. #### Who Is the Company Behind Impress? - **Seller:** [impress.ai](https://www.g2.com/sellers/impress-ai-ad01ac14-f2ed-4003-8b02-299420ceecd2) - **Year Founded:** 2017 - **HQ Location:** Central Business District, SG - **Twitter:** @impressAI 1,588 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d78e84a50f91f2ad7f9e969dc8cc636fadf7bc230c6e11188ae2e69b21ebffb7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fimpress.ai&secure%5Burl_type%5D=linkedin_company_website) 76 employees on LinkedIn® ### [Inagent](https://www.g2.com/products/inagent/reviews) AI Agent Solution Inagent is an all-in-one solution that allows you to quickly implement autonomous AI agents on all text and voice channels with no coding. These agents understand the conversation’s context in \>200 languages and dialects, make decisions, and execute actions via connection with business systems to offer responses with natural language. Inagent has a multiagent system designed to create agents specialized in particular processes or business areas. The Agent Quality Management panel facilitates real-time oversight of AI agent performance, allowing you to intervene in the event of negative emotions or complicated cases. Its Signals system detects recurring themes and provides advanced analytics to continuously improve the CX strategy. Capabilities unique to Inagent: Easy activation: Quick, no-code configuration: the only programming language you need to know is your own language. Connected to your business: Easy, secure integration with your business systems thanks to its API Rest design. Native connections with the entire Inconcert ecosystem. Omnichannel: A single configuration for all voice and text channels. Empathetic, multilingual communication: \>200 voices available with natural language in any language or dialect. Interprets typos and emojis and adapts to the context. Enhanced control and automation: Guide or correct the virtual agent without interrupting the conversation with the customer via the Whisper function and the comprehensive Agent Quality Management dashboard. Scalable, secure solution: Specializes and adapts to the applications your business needs using a private and confidential knowledge base. Applications: Frequently asked questions Scheduling appointments Order management Collections management Outbound sales Lead pre-qualifier Complaint servicing Technical characteristics: Accuracy: AI agents work autonomously and reproduce human empathy Inconcert AI engine: Solve complex queries thanks to a proprietary AI engine trained on CX operations. They express themselves and sound like humans. A specialized team: multiagent capabilities to build a team of specialized agents for friction-free transfers. Each AI agent focuses on a business area to provide the best response at all times. Combine the best LLMs on the market Security: Data privacy guaranteed by top-tier tech partners Enterprise contracts with our AI suppliers for data privacy: each customer has a private and confidential knowledge base: one virtual agent learns from another. Data encrypted in transit and at rest. All infrastructure is on Amazon Web Services. We have the top security certifications such as CSA Trusted Cloud Provider seal, level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR), PCI v4 Cloud Security Standards, ISO 27001, and CSA Certificate of Cloud Security Knowledge. Agility: trains and is configured 50 times faster Activate Inagent in minutes with no need to program: 1. Define its behavior, script, and personality: Prepare a script with instructions for its functioning, set automated rules, and align the response tone with your brand. 2. Create the knowledge base: Add documents with relevant information such as product spec sheets and terms and conditions of service. Accepts PDFs, images, and websites. 3. Assign the tools it can use: Enable actions that can run the agent autonomously, for instance checking the CRM or scheduling appointments. Maximum quality: supervise the virtual agents’ operations in real time Supervisor agent Whisper function Monitoring sensors Automatism management API-friendly: Easy, secure, and quick integration with any business system such as CRM or ERP Analytics: Optimize virtual agent operations and discover key insights Operation performance KPIs: it registers interactions by channel, TMO, transfers to agents, conversation summar, topics Business insights: provides insights and improves understanding of business and customers. Signals: trending topics and intentions, sentiment análisis, containment rate, agent capacity to resolve queries autonomously, behavior alerts #### Who Is the Company Behind Inagent? - **Seller:** [Inconcert](https://www.g2.com/sellers/inconcert) - **Year Founded:** 2001 - **HQ Location:** Madrid, ES - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc954cf059d24d7dbaae7a650d3a939512f3b0ee8d37465fc3b6287c4d4c1006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finconcert&secure%5Burl_type%5D=linkedin_company_website) 284 employees on LinkedIn® ### [InboxPilot](https://www.g2.com/products/inboxpilot/reviews) InboxPilot is an inbox-native AI email agent. It connects to the Gmail or Outlook inbox your team already uses and drafts replies to the repetitive email that fills it every day: RFQs and quote requests, order and shipment status questions, document collection, booking requests, and routine support questions. Every draft is grounded in your company's own documents, website, and past emails, so replies contain your actual prices, policies, and facts rather than generic filler. Incoming mail is triaged and labeled automatically, and every reply waits for a person to approve it before sending. Teams that build trust in the output can enable auto-send for the cases they choose. Three things make it different from the tools it gets compared to: 1. No migration. There is no helpdesk to move to and no new interface to learn. Your team keeps working in Gmail or Outlook and the drafts appear there. 2. No per-resolution meter. Plans are flat, priced by AI draft volume rather than per seat or per resolution. Your bill does not grow every time the AI does its job, and a 10-person team pays the same as a 2-person team on the same plan. 3. Human in the loop by default. Approval-first drafting is the shipping default, not an add-on. InboxPilot is SOC 2 Type II certified and GDPR compliant. Data is encrypted in transit and at rest, access is scoped OAuth, and your email is never used to train shared models. It is built for operations-led teams that run on email: manufacturers quoting from a catalog, logistics teams answering status requests, property managers, clinics, agencies, and visa and tour operators. It is not a helpdesk (no chat widget, ticket queue, or call center) and not a personal productivity assistant. Start free with 25 AI drafts a month; paid plans from $29. #### Who Is the Company Behind InboxPilot? - **Seller:** [InboxPilot](https://www.g2.com/sellers/inboxpilot) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dffc4fec3f25467ebeba8ae5d2c1a85dc757a58e8b92b4827b6e3d4e7cb61c91&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finboxpilot%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [InfiBot](https://www.g2.com/products/infibot/reviews) Never leave your customer waiting again. Deliver automated, accurate, and human-like experience with InfiBot, an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intents to have a contextual conversation and allows contact centers can gather, analyze and act on the customer’s preferences. Chatbots and Voice bots by InfiBot give businesses the cutting-edge advantage in better understanding and handling customer requests. InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with the power of sentiment analysis and NLP. • 100s of predefined intents optimized as per industry needs • NLP Based Engine • Supports integration with third-party NLP engines like Google Dialogflow and IBM Watson • Conversational AI offering omnichannel elegance across the channels • Seamless integration with CRM, Knowledge Base, Case Management and other 3rd party tools • A dedicated Supervisor Workspace to track chatbot's performance in real-time. #### Who Is the Company Behind InfiBot? - **Seller:** [NovelVox](https://www.g2.com/sellers/novelvox) - **Year Founded:** 2008 - **HQ Location:** Roswell, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfdbab1cef6abd7f6b386fc77920f4cd8d951e2155c11e2e58daaca87515b7ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnovelvox&secure%5Burl_type%5D=linkedin_company_website) 175 employees on LinkedIn® ### [INSIDE by Powerfront](https://www.g2.com/products/inside-by-powerfront/reviews) INSIDE™ by Powerfront is a cutting-edge Agentic AI customer service platform designed to replicate the personalized experience of in-store service in a digital environment. This innovative solution leverages real-time data to successfully address over 90% of customer inquiries autonomously, ensuring that users receive immediate and precise assistance at any time of day. The platform is engineered to facilitate seamless transitions to human agents when necessary, maintaining a high standard of customer service throughout the interaction. Targeted primarily at businesses seeking to enhance their customer engagement strategies, INSIDE™ is particularly beneficial for e-commerce platforms, retail brands, and service-oriented companies. By acting as a virtual Personal Shopper, INSIDE™ assists customers in locating products, tracking orders, and navigating complex tasks with ease. This capability not only streamlines the shopping experience but also fosters customer loyalty through efficient service. One of the standout features of INSIDE™ is its omnichannel structure, which integrates various communication channels such as social media, messaging apps, email, voice, and ticketing systems. This comprehensive connectivity ensures that customers receive a consistent and cohesive experience, regardless of the platform they choose to engage with. The use of a humanized avatar, powered by journey-based and real-time data, enhances proactive engagement, allowing businesses to personalize interactions and anticipate customer needs effectively. Additionally, INSIDE™ supports human agents through its Internal Agentic AI, which provides instant access to knowledge and guidance. This feature empowers agents to resolve inquiries more efficiently and effectively, thereby improving overall service quality. By combining advanced AI technology with a focus on personalized customer experiences, INSIDE™ stands out in the customer service software category, offering businesses a robust tool to enhance their customer engagement and satisfaction levels. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate INSIDE by Powerfront? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind INSIDE by Powerfront? - **Seller:** [Powerfront](https://www.g2.com/sellers/powerfront-ca281be8-fa2d-40af-bd61-b88d3ed4ec86) - **Company Website:** powerfront.com - **Year Founded:** 2001 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69ec79a80b2ba1c16c62e28ea783f3c421b535d317c3f9d658c549a6330c786b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpowerfront%2F&secure%5Burl_type%5D=linkedin_company_website) 96 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of INSIDE by Powerfront? **["Excellent on site chat and SMS services"](https://www.g2.com/survey_responses/inside-by-powerfront-review-3786925)** **Rating:** 5.0/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/inside-by-powerfront-review-3786925) #### What Are G2 Users Discussing About INSIDE by Powerfront? - [What is Powerfront Inside used for?](https://www.g2.com/discussions/what-is-powerfront-inside-used-for) ### [Instantanswers](https://www.g2.com/products/instantanswers/reviews) Instantanswers provides customizable chatbots that respond in real time. It's ideal for businesses looking to improve their customer service and engagement. #### Who Is the Company Behind Instantanswers? - **Seller:** [Instantanswers](https://www.g2.com/sellers/instantanswers) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - [‹ Prev ‹ Prev](/categories/chatbots?order=g2_score&page=38&referral=cargas#product-list) - [1](/categories/chatbots?order=g2_score&referral=cargas#product-list) - [2](/categories/chatbots?order=g2_score&page=2&referral=cargas#product-list) - … - [35](/categories/chatbots?order=g2_score&page=35&referral=cargas#product-list) - [36](/categories/chatbots?order=g2_score&page=36&referral=cargas#product-list) - [37](/categories/chatbots?order=g2_score&page=37&referral=cargas#product-list) - [38](/categories/chatbots?order=g2_score&page=38&referral=cargas#product-list) - 39 - [40](/categories/chatbots?order=g2_score&page=40&referral=cargas#product-list) - [41](/categories/chatbots?order=g2_score&page=41&referral=cargas#product-list) - [42](/categories/chatbots?order=g2_score&page=42&referral=cargas#product-list) - [43](/categories/chatbots?order=g2_score&page=43&referral=cargas#product-list) - … - [50](/categories/chatbots?order=g2_score&page=50&referral=cargas#product-list) - [51](/categories/chatbots?order=g2_score&page=51&referral=cargas#product-list) - [Next › Next ›](/categories/chatbots?order=g2_score&page=40&referral=cargas#product-list) Spotlight Categories [Board Management Software](https://www.g2.com/categories/board-management) [Digital Signage Software](https://www.g2.com/categories/digital-signage) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [Field Service Management Software](https://www.g2.com/categories/field-service-management) [Core HR Software](https://www.g2.com/categories/core-hr) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Show More