# Best Chatbots Software - Page 37

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Aissist.io

Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T06%3A49%3A52Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1398334&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D37&secure%5Btoken%5D=9df8becd9383b6e7b251b1bd4d773ff46dc1d9dc398625792199ab622d2dffb7&secure%5Burl%5D=https%3A%2F%2Faissist.io&secure%5Burl_type%5D=book_demo)

### [Dropchat](https://www.g2.com/products/dropchat/reviews)

Dropchat provides custom ChatGPT for any book, file, audio, video, and website, enhancing your educational resources.

#### Who Is the Company Behind Dropchat?

- **Seller:** [Dropchat](https://www.g2.com/sellers/dropchat)
- **Year Founded:** 2023
- **HQ Location:** Washington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=265d6f4bed521cd0a555b54105d95d0134f0cc001aa4f388f03af2ae25807d31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdropchat-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Dstny Omnichannel](https://www.g2.com/products/dstny-omnichannel/reviews)

Faqbot builds a FAQ database based on your existing FAQs content and response to same questions that are formulated differently. It learns from each conversation to improve its responses.

#### Who Is the Company Behind Dstny Omnichannel?

- **Seller:** [Dstny](https://www.g2.com/sellers/dstny)
- **HQ Location:** Zaventem, Brussels, BE
- **Twitter:** @Dstny\_Group  
58 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74130050646a62d4870f7eb8a838a518ec16cd29b2541b4a144681d8544657d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdstnygroup%2F&secure%5Burl_type%5D=linkedin_company_website)  
663 employees on LinkedIn®

### [Earlybird Conversations](https://www.g2.com/products/earlybird-conversations/reviews)

Earlybird Conversations is an AI-driven platform designed to revolutionize employment support services by enabling advisers to manage significantly more participant interactions efficiently. Operating 24/7, the AI system automates routine data collection tasks such as onboarding details, destination tracking, and program feedback, allowing advisers to focus on delivering personalized support and achieving scalable outcomes.

#### Who Is the Company Behind Earlybird Conversations?

- **Seller:** [Earlybird](https://www.g2.com/sellers/earlybird)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [ebotify](https://www.g2.com/products/ebotify/reviews)

eBotify is an AI-driven conversational bot-building platform to create tailor-made chatbots for Lead generation, Live chat support, Interactive Landing Pages, Surveys, Enquiries, Appointments, Feedback and Suggestions for businesses across different industrial domains such as taxi and transportation, beauty salons, hospitality, construction, real estate, education, eCommerce, etc. eBotify provides 24/7 assistance to its users at no extra cost.

#### Who Is the Company Behind ebotify?

- **Seller:** [eBotify AI Chatbot Platform](https://www.g2.com/sellers/ebotify-ai-chatbot-platform)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **Twitter:** @ebotify  
32 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9fa2f5468c2ad31357adb0c1319d7363476c45ec74448051a3e16b2b56ab25c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Febotify%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [eGain Virtual Assistant](https://www.g2.com/products/egain-virtual-assistant/reviews)

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate eGain Virtual Assistant?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind eGain Virtual Assistant?

- **Seller:** [eGain](https://www.g2.com/sellers/egain)
- **Year Founded:** 1997
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @eGain  
2,498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce5f29c209b55db622d55393de711279be5545ca3450f7af3b1e8b04e5f1d3ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8084%2F&secure%5Burl_type%5D=linkedin_company_website)  
777 employees on LinkedIn®
- **Ownership:** NasdaqCM:EGAN

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of eGain Virtual Assistant?

**["Best AI-Powered customer service solution in the market"](https://www.g2.com/survey_responses/egain-virtual-assistant-review-8777509)**

**Rating:** 5.0/5.0 stars

_— Rishabh J._

[Read full review](https://www.g2.com/survey_responses/egain-virtual-assistant-review-8777509)

### [Engage](https://www.g2.com/products/engage-chat-engage/reviews)

At Engage Co our customers told us that legacy text chat, with its impersonal little boxes and nameless faceless call center experiences needed to change. Unfortunately that was the only option for website chat for the last decade. Many companies felt legacy chat diminished their ability to deliver a customer experience similar to a real world meeting. The team at Engage believed there was a better way, so they invented it. Engage is the most friendly, authentic, and fastest way to foster relationships with your website visitors, prospects and customers, guaranteed.

#### Who Is the Company Behind Engage?

- **Seller:** [Engage Chat](https://www.g2.com/sellers/engage-chat)
- **Year Founded:** 2015
- **HQ Location:** Seattle, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c3e277942b978b9617820d6f82bd809f274b95f5015fce73da90043b815f3329&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengageco%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [enso](https://www.g2.com/products/enso-enso/reviews)

Enso is an AI-powered marketplace designed to help small businesses automate various aspects of their operations, enhancing efficiency and growth. By offering a suite of pre-trained AI bots, Enso enables businesses to streamline tasks such as social media management, content creation, SEO optimization, and customer engagement, all without requiring technical expertise. With a simple setup process and seamless integration into existing workflows, Enso allows users to focus on strategic initiatives while the AI handles routine tasks.

#### Who Is the Company Behind enso?

- **Seller:** [enso](https://www.g2.com/sellers/enso)
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=23d892678e54b6ed50db8af6e516849f5c4c405862f76678f1fa617e81d5c35e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenso-bot&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

### [ETIYA Chatbot](https://www.g2.com/products/etiya-chatbot/reviews)

Etiya’s Chatbot is an AI-supported, advanced conversational tool that simulates human conversations, and it is designed to optimise customer service and operational efficiency. It can seamlessly integrate with all digital channels and applications, providing fast, accurate responses to customer queries. Whether rule-based or AI-powered, it offers scalable and customizable solutions for internal and external customer interactions, improving satisfaction and resource management.

#### Who Is the Company Behind ETIYA Chatbot?

- **Seller:** [Etiya](https://www.g2.com/sellers/etiya)
- **Year Founded:** 2004
- **HQ Location:** İstanbul, TR
- **Twitter:** @etiya  
1,183 Twitter followers
- **LinkedIn® Page:** [tr.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=117b9fcb52cd7104292900c4ca1fa3850267ae0ad1a2e13431268f1a71b6ed6f&secure%5Burl%5D=https%3A%2F%2Ftr.linkedin.com%2Fcompany%2Fetiya&secure%5Burl_type%5D=linkedin_company_website)  
1,580 employees on LinkedIn®

### [Evie.ai](https://www.g2.com/pt/products/evie-ai/reviews)

Evie é a melhor Coordenadora de Recrutamento por IA do mundo, ajudando recrutadores a assumir o trabalho demorado de agendamento de entrevistas enquanto mantém o toque humano. Marta Brockwell, Consultora de Aquisição de Talentos da Siemens, tem isso a dizer sobre Evie: "Eu agendo cerca de cem entrevistas por mês e com a Evie, economizo 30% do meu tempo! Isso me permitiu focar nas tarefas realmente importantes, como a busca de candidatos, e investir mais tempo na triagem dos melhores talentos para se juntar à nossa empresa. Eu também uso a Evie para enviar automaticamente as informações corretas (anexos, instruções, etc.) para candidatos e gerentes de contratação, economizando ainda mais tempo e garantindo uma experiência consistente para todos os nossos candidatos e entrevistadores. Evie também interagiu bem com nossos candidatos, proporcionando uma experiência tranquila. A equipe da Evie é incrivelmente responsiva e um prazer de trabalhar." Mesmo com automação, os recrutadores hoje ainda estão pressionados a equilibrar entrevistas, impressionar candidatos e vencer a guerra por talentos. 54% dos recrutadores querem que o agendamento de entrevistas seja automatizado. Liberte os recrutadores da dor do agendamento de entrevistas com a Evie, o melhor agendamento de entrevistas da categoria, impulsionado por IA, permitindo uma experiência colaborativa entre entrevistadores e candidatos e alcançando: • 10x mais rápido no agendamento de entrevistas • 2x Redução em Reagendamentos • 30% de Tempo Economizado no Dia de um Recrutador Entre em contato com hello@evie.ai para agendar uma demonstração e um teste gratuito.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Evie.ai?

- **Vendedor:** [Evie.ai](https://www.g2.com/pt/sellers/evie-ai)
- **Ano de Fundação:** 2014
- **Localização da Sede:** San Francisco, US
- **Twitter:** @eviedotai  
144 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc80cc462755b12070d1b617571839efe589520180a36c46633983c2bc7e2369&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevie-ai&secure%5Burl_type%5D=linkedin_company_website)  
10 funcionários no LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Evie.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam as **integrações perfeitas** com ferramentas de calendário populares, aumentando a conveniência e a produtividade.

##### Cons

- Os usuários descobrem que o Evie.ai tem **limitações em compreender perguntas complexas** , afetando a experiência geral do usuário.
- Os usuários acham que o Evie.ai tem dificuldades em **compreender questões complexas** , o que limita sua eficácia para consultas intrincadas.

#### What Are Recent G2 Reviews of Evie.ai?

**["Recrutadores agendarem entrevistas de uma maneira fácil."](https://www.g2.com/pt/survey_responses/evie-ai-review-9308384)**

**Rating:** 5.0/5.0 stars

_— William L._

[Read full review](https://www.g2.com/pt/survey_responses/evie-ai-review-9308384)

### [Expa.AI](https://www.g2.com/products/expa-ai/reviews)

EXPA.AI is a set of messaging-first deep learning-based products for businesses to accelerate growth throughout the complete “customer lifecycle”. The “AI Bot Builder” allows businesses to build a chatbot for acquiring leads, and converting them to customers. The “CRM” and “Automated Broadcasting” tool allows businesses to store, analyze, segment, and target customers based on their interest. “AI Campaign Builders” can help businesses automate online-to-offline and offline-to-online (O2O) marketing campaigns.

#### Who Is the Company Behind Expa.AI?

- **Seller:** [Base Technology](https://www.g2.com/sellers/base-technology)
- **Year Founded:** 2017
- **HQ Location:** Yangon, MM
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cdfee9fde5d702e4b4d7b211b83db631aef5f668906e189f3734c465dc05a24d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetexpa&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Finn AI Banking Chatbot](https://www.g2.com/products/finn-ai-banking-chatbot/reviews)

Finn AI’s built for purpose banking chatbot provides optimized, out-of-the-box support for over 500 of the most common banking tasks and queries. Our proven, effective solution delivers the best ROI in the industry, helping banks and credit unions drive productivity, reduce wait and handle times and efficiently scale customer engagement. We easily integrate into existing technology including most banking systems and pre-built integrations with many major call centre or messaging platforms.

#### Who Is the Company Behind Finn AI Banking Chatbot?

- **Seller:** [Finn AI](https://www.g2.com/sellers/finn-ai)
- **Year Founded:** 2012
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34227be09247741c8707ad8d195be9842fc85424af716b6db0cf2f2463159b9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgliainc%2F&secure%5Burl_type%5D=linkedin_company_website)  
450 employees on LinkedIn®

### [Fobi](https://www.g2.com/products/fobi/reviews)

Turn Google Forms into conversational AI chat bots, and easily embed them on your website.

#### Who Is the Company Behind Fobi?

- **Seller:** [Fobi.io](https://www.g2.com/sellers/fobi-io)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1ac775d40ea826ea4507cc9d8e15c0147bda65ecb07b5498db331ebfea0461d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffobi.io&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Frankly](https://www.g2.com/products/franklyai-frankly/reviews)

Frankly enables users and communities to access and interact with your organisation in a new and engaging way, in a variety of languages and interfaces.

#### Who Is the Company Behind Frankly?

- **Seller:** [FranklyAI](https://www.g2.com/sellers/franklyai)
- **Year Founded:** 2018
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b31d43e75d435c2709b1465fe5340a7f20362f3f87c126cf2544ea43e87813c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffranklyai&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Fundamento](https://www.g2.com/products/fundamento/reviews)

Fundamento is an enterprise-focused contact center automation solution powered by AI that ensures companies consistently achieve excellent business outcomes by saving costs dramatically with reduced AHT, lower ramp time and improved CSAT. Fundamento’s API-first, no-code AI stack sits at the heart of the customer contact centre ecosystem across different channels of communication, is accessible in multiple languages and can be hosted on cloud as well as on-premises. Companies can automate customer contact centers with enterprise-grade AI to improve agent and customer experience and eliminate agent errors with guided workflows, real-time assistance, on-the-job training, data capture, auto-generated customer responses, conversational intelligence and complex customer support automation. High-growth companies like IndiaMart, Disney Hotstar, Paisabazaar, Flipkart, Zomato, Absolute, and others have seen excellent results with Fundamento. Fundamento is backed by leading names in tech like Binny Bansal, Kunal Shah, Mohit Joshi, Pankaj Chaddah, Apurva Chamaria and others.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Fundamento?

- **Seller:** [Fundamento](https://www.g2.com/sellers/fundamento)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @fundamentoAI  
1,072 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a33ff26d8d667cf269e4673aaaa7af94310424fa3fc7489d01dabeb0e56eee92&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffundamento-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Fundamento?

**["Very good platform for Sales training & Leadership skills development"](https://www.g2.com/survey_responses/fundamento-review-7613867)**

**Rating:** 5.0/5.0 stars

_— Sujith M G._

[Read full review](https://www.g2.com/survey_responses/fundamento-review-7613867)

**["AI enabled upskilling managementplatform"](https://www.g2.com/survey_responses/fundamento-review-7613803)**

**Rating:** 4.5/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/fundamento-review-7613803)

### [Gerabot](https://www.g2.com/products/gerabot/reviews)

Communication solution that makes it easy for businesses to connect with their customers. With our chat widget, customers can quickly and easily get in touch with a business directly from their website or favorite messaging apps. Our solution is designed to streamline communication and improve customer satisfaction by providing a seamless and convenient way for businesses to respond to customer inquiries and resolve issues in real-time.

#### Who Is the Company Behind Gerabot?

- **Seller:** [Gerabot](https://www.g2.com/sellers/gerabot)
- **HQ Location:** Київ, UA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1476b7c61e54f761a519d27e7d2858b665ea24cd454c3d6592a2dc8b59b4416b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgerabot&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

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[Digital Signage Software](https://www.g2.com/categories/digital-signage)

[Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

[Field Service Management Software](https://www.g2.com/categories/field-service-management)

[Core HR Software](https://www.g2.com/categories/core-hr)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
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Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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