# Best Chatbots Software - Page 15

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,600+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### LiveImpact

LiveImpact: The Only AI-Powered Case Management and Donor Management Platform Built for Nonprofits LiveImpact is a cloud-based, affordable nonprofit software platform that brings together powerful Case Management Software, Donor Management Software, and a fully integrated Nonprofit CRM—designed specifically for the needs of mission-driven organizations. Our Case Management Software helps nonprofits streamline client intake, documentation, service delivery, outcomes tracking, and reporting—while ensuring compliance with funder and grant requirements. Whether you’re managing direct services, coordinating referrals, or running multi-program initiatives, LiveImpact gives you the tools to keep every case organized, track progress in real time, and demonstrate your impact with ease. What sets LiveImpact apart is our private, secure, and nonprofit-specific AI—the first of its kind in this space. Purpose-built for nonprofit workflows, our AI transforms how teams work by eliminating the need to run complex reports or dig through data. Simply ask a question, and LiveImpact generates real-time charts, trends, and insights—helping program staff, fundraisers, and leadership make faster, smarter decisions. Our team works closely with nonprofits to customize the platform to your unique needs, ensuring a smooth and supportive onboarding experience. With enterprise-grade security, exceptional customer support, and a pricing model that works for nonprofits, LiveImpact helps you scale your mission with confidence—powered by AI, built for impact.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-14T04%3A58%3A16Z&secure%5Bdisplayable_resource_id%5D=1911&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=24772&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=24772&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3FhsCtaTracking%3D4eb287d1-9450-48ed-98ad-c36534228e20%257C52d8da42-23a0-492e-8764-1bd094cfb9d7%26page%3D15&secure%5Btoken%5D=f7696a8078859c5d937e70061156c55beee560214adf4440a3d18efaa1d527c3&secure%5Burl%5D=https%3A%2F%2Fwww.liveimpact.org&secure%5Burl_type%5D=company_website)

### [Vozy](https://www.g2.com/products/vozy/reviews)

Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Vozy?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Vozy?

- **Seller:** [Vozy](https://www.g2.com/sellers/vozy)
- **Year Founded:** 2015
- **HQ Location:** Miami, Florida
- **Twitter:** @VozyEspanol  
154 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ea93adc3426ecf433cbd238d6c2ab2f77d7f1c1d5473e3e07fcca758dec80d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvozy%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 45% Small, 45% Medium

#### What Are Recent G2 Reviews of Vozy?

**["A voicebot that doesn't seem like a voicebot. Awesome!"](https://www.g2.com/survey_responses/vozy-review-5134925)**

**Rating:** 5.0/5.0 stars

_— Andres A._

[Read full review](https://www.g2.com/survey_responses/vozy-review-5134925)

**["With the voice assistant, we have managed to optimize management time, contact the debtors."](https://www.g2.com/survey_responses/vozy-review-5471761)**

**Rating:** 4.0/5.0 stars

_— Daniel P._

[Read full review](https://www.g2.com/survey_responses/vozy-review-5471761)

#### What Are G2 Users Discussing About Vozy?

- [What is Vozy used for?](https://www.g2.com/discussions/what-is-vozy-used-for)

### [V-Person™](https://www.g2.com/products/v-person/reviews)

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement.

**Average Rating:** 4.3/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate V-Person™?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 9.2/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind V-Person™?

- **Seller:** [Creative Virtual](https://www.g2.com/sellers/creative-virtual)
- **Year Founded:** 2003
- **HQ Location:** London, GB
- **Twitter:** @CreativeVirtual  
1,082 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=642b9cbba2ad7e07ece9d8084d0543c33dde92c55681ae2672da478a527c50a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcreative-virtual&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®
- **Phone:** +44 (0)20 7719 8332

#### Who Uses This Product?

- **Company Size:** 57% Medium, 29% Large

#### What Do G2 Reviewers Say About V-Person™?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of V-Person™, enjoying its intuitive design and quick, efficient responses.
- Users value the **intuitive design** of V-Person™, enhancing efficiency and simplifying customer support interactions.
- Users value the **user-friendly design** of V-Person™, which ensures quick, accurate, and efficient interactions.
- Users appreciate the **helpful features** of V-Person™, enhancing efficiency and providing instant support for queries.
- Users appreciate the **seamless integrations** of V-Person™, enhancing automation and simplifying customer support processes effortlessly.

##### Cons

- Users note **limitations in NLU accuracy** , often requiring manual training and leading to generic responses for complex queries.
- Users find V-Person™ has **limited customization** , impacting depth in responses and overall effectiveness for complex queries.
- Users note the **high pricing** of V-Person™, particularly at larger scales, which can be a financial concern.
- Users find the **lack of detail** in V-Person™ responses limits customization and diminishes overall experience.
- Users experience **performance issues** with V-Person™, noting limitations in response depth and feature speed.

#### What Are Recent G2 Reviews of V-Person™?

**["The V-PERSON ™"](https://www.g2.com/survey_responses/v-person-review-12680847)**

**Rating:** 5.0/5.0 stars

_— Jaimin P._

[Read full review](https://www.g2.com/survey_responses/v-person-review-12680847)

**["Beneficial platform for Enterprise"](https://www.g2.com/survey_responses/v-person-review-13133240)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/v-person-review-13133240)

#### What Are G2 Users Discussing About V-Person™?

- [What is V-Person™ used for?](https://www.g2.com/discussions/what-is-v-person-used-for)

### [WhatsApp chatbot solution](https://www.g2.com/products/whatsapp-chatbot-solution/reviews)

Whizard is a powerful WhatsApp Business API SaaS platform designed to help businesses communicate with customers at scale. It enables brands to broadcast messages, share product updates, send personalized notifications, and manage customer interactions from one unified dashboard. With template-based messaging, real-time replies, analytics, and secure integration options, Whizard transforms WhatsApp into a professional communication channel for marketing, support, and customer engagement. Built for growing businesses, Whizard ensures high message delivery rates, compliance with WhatsApp guidelines, and smooth onboarding. Whether you’re a startup, e-commerce store, or enterprise, Whizard helps improve response time, boost conversions, and enhance overall customer experience. With features like campaign tracking, detailed reporting, and branded messaging, it serves as a scalable solution for businesses leveraging WhatsApp as a sales and communication ecosystem.

**Average Rating:** 4.8/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate WhatsApp chatbot solution?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind WhatsApp chatbot solution?

- **Seller:** [WhizardAPI](https://www.g2.com/sellers/whizardapi)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f1cb67230506bcee40b3fad288ae90889bc83dac4a40ac34d442095cd293677&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhizard-api%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 25% Large

#### What Do G2 Reviewers Say About WhatsApp chatbot solution?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy access** to old chats with WhatsApp chatbot, making information retrieval effortless.

##### Cons

- Users find the **education sector inadequately addressed** in the WhatsApp chatbot, leading to irrelevant course suggestions.

#### What Are Recent G2 Reviews of WhatsApp chatbot solution?

**["A great software to help you save time and effort."](https://www.g2.com/survey_responses/whatsapp-chatbot-solution-review-10475256)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/whatsapp-chatbot-solution-review-10475256)

**["Wonderful Experience with WhatsApp Chatbot Solution"](https://www.g2.com/survey_responses/whatsapp-chatbot-solution-review-10310343)**

**Rating:** 4.0/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/whatsapp-chatbot-solution-review-10310343)

#### What Are G2 Users Discussing About WhatsApp chatbot solution?

- [What is WhatsApp chatbot solution used for?](https://www.g2.com/discussions/what-is-whatsapp-chatbot-solution-used-for)

### [XOR](https://www.g2.com/products/xor/reviews)

XOR AI Recruiter for Blue-Collar and Hourly Workers in the US XOR’s AI platform helps businesses hire blue-collar workers for only $500 per hire. XOR will attract, pre-screen and then schedule the best candidates for the interview with your recruiter or hiring manager. The whole process is fully automated, that's why our costs are much lower than the competition. XOR's AI contacts and engages candidates proactively, taking into account the location and the requirements for the position. We use non-conventional sourcing channels to help our clients hire the best workforce. Our intelligent algorithm assesses and scores candidates to ensure they are a perfect match for your role. We sync our system to the recruiter’s or hiring manager's calendar and automatically schedule prescreened candidates for an interview just 2 days after launch. According to our stats, it takes around 5 interviews to hire 1 candidate. All that your recruiter has to do is to select and hire the best. If you would like to get more information, please visit our website \>\> https://hubs.ly/Q01cP-gj0

**Average Rating:** 4.6/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate XOR?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 7.5/10 (Category avg: 8.8/10)
- **Analytics:** 7.5/10 (Category avg: 8.5/10)
- **Collection of information:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind XOR?

- **Seller:** [XOR](https://www.g2.com/sellers/xor)
- **Year Founded:** 2016
- **HQ Location:** San Jose, US
- **Twitter:** @xor\_ai  
403 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5d6ce25501af1a611ced85ba16c2881379b40abc30cbca73eeeff31aaf7c8ee9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxor-ai&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Medium

#### What Are Recent G2 Reviews of XOR?

**["Project Coordinator"](https://www.g2.com/survey_responses/xor-review-4519250)**

**Rating:** 4.0/5.0 stars

_— Sara R._

[Read full review](https://www.g2.com/survey_responses/xor-review-4519250)

**["Cutting Edge Technology, Excellent Customer Support at a Fair Price"](https://www.g2.com/survey_responses/xor-review-4502495)**

**Rating:** 5.0/5.0 stars

_— Benjamin L._

[Read full review](https://www.g2.com/survey_responses/xor-review-4502495)

### [AITable](https://www.g2.com/products/aitable/reviews)

AITable is a revolutionary no-code AI development platform that makes building your own AI ChatGPT with tables in 1-Click. By utilizing your unique data, AITable allows you to train your own version of the advanced ChatGPT system, serving as a 24/7 AI customer service chatbot or an enterprise ChatGPT assistant. It eliminates the complexities of coding, offering a seamless and effortless setup. With AITable, you're not just getting an AI assistant - you're creating a smart, responsive, and tailor-made solution for your business's needs.

**Average Rating:** 4.4/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate AITable?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 6.1/10 (Category avg: 8.8/10)
- **Analytics:** 6.1/10 (Category avg: 8.5/10)
- **Collection of information:** 6.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind AITable?

- **Seller:** [APITable Ltd.](https://www.g2.com/sellers/apitable-ltd)
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b997d63cbf52f745d282c91f0700bb976be72b0cfc15ce33d7a27389eb67f89&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapitable&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 87% Small, 13% Medium

#### What Do G2 Reviewers Say About AITable?

_AI-generated summary from verified user reviews_

##### Pros

- Users find AITable's **intuitive interface** and integrations simplify workflows and enhance productivity effortlessly.
- Users love AITable's **intuitive interface** , praising its ease of use and efficiency in managing tasks and workflows.
- Users appreciate the **prompt and helpful customer support** of AITable, enhancing their overall experience with the tool.
- Users value the **efficiency** of AITable, enjoying streamlined workflows and time-saving integrations for data management.
- Users value the **easy organization and visualisation of data** in AITable, enhancing productivity and collaboration significantly.

##### Cons

- Users find AITable to be **difficult to learn** , especially due to its overwhelming options for first-time users.
- Users find **integration issues** frustrating due to bugs and a lack of actions for less common integrations.
- Users find AITable **not intuitive** , making navigation difficult for beginners and overwhelming with numerous options.
- While I love AITable, the **buggy integrations** can cause frustration and hinder the overall experience.
- Users find AITable's **difficult navigation** especially challenging for beginners, impacting overall usability.

#### What Are Recent G2 Reviews of AITable?

**["AITable Product Review"](https://www.g2.com/survey_responses/aitable-review-10617759)**

**Rating:** 4.0/5.0 stars

_— Setha T._

[Read full review](https://www.g2.com/survey_responses/aitable-review-10617759)

**["A Game-Changer for My Small Business"](https://www.g2.com/survey_responses/aitable-review-10405679)**

**Rating:** 5.0/5.0 stars

_— Erik K._

[Read full review](https://www.g2.com/survey_responses/aitable-review-10405679)

### [Alendei Platforms](https://www.g2.com/products/alendei-platforms/reviews)

The Core WhatsApp Business API offers advanced automation for marketing (with chatbots and templates) payments and e-commerce directly through WhatsApp, streamlining transactions and customer interactions. It allows businesses to integrate secure payment processing and create a virtual storefront within the messaging platform. This simplifies purchases and customer service, enhancing the shopping experience within a familiar chat environment. Implementing these features requires careful integration with business systems and adherence to security and compliance standards, but ultimately delivers a seamless, efficient, and secure way for businesses to connect with customers.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Alendei Platforms?

- **Control:** 9.2/10 (Category avg: 8.8/10)
- **Analytics:** 9.2/10 (Category avg: 8.5/10)
- **Collection of information:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Alendei Platforms?

- **Seller:** [Alendei Platforms Pvt Ltd](https://www.g2.com/sellers/alendei-platforms-pvt-ltd)
- **Year Founded:** 2022
- **HQ Location:** Vadodara, IN
- **Twitter:** @alendei\_  
17 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d83b0c59a42ac85e74b8c3dc7f26d73945dc695a63cb884bd3bf29c1b18bfb9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falendei&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Alendei Platforms?

**["Awesome service"](https://www.g2.com/survey_responses/alendei-platforms-review-9785655)**

**Rating:** 4.5/5.0 stars

_— Anil J._

[Read full review](https://www.g2.com/survey_responses/alendei-platforms-review-9785655)

**["Why you should work with alendei platforms"](https://www.g2.com/survey_responses/alendei-platforms-review-9926562)**

**Rating:** 5.0/5.0 stars

_— Rutvi D._

[Read full review](https://www.g2.com/survey_responses/alendei-platforms-review-9926562)

### [BOTWISE](https://www.g2.com/products/botwise/reviews)

BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of document, and users gain instant access to all the information they need from one place - a dedicated web app, a chatbot on your website, an add-on to one of your systems or internal communicators such as Slack or MS Teams.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate BOTWISE?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BOTWISE?

- **Seller:** [BOTWISE.io](https://www.g2.com/sellers/botwise-io)
- **HQ Location:** Wrocław, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c90c74206f2c41b75e11e337a34efa0529daf1597aa16d83a5d522773bca10a8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotwise%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Small

#### What Are Recent G2 Reviews of BOTWISE?

**["Obvious solution!"](https://www.g2.com/survey_responses/botwise-review-6668575)**

**Rating:** 5.0/5.0 stars

_— Andrzej R._

[Read full review](https://www.g2.com/survey_responses/botwise-review-6668575)

**["Unbelievable efficiency with Botwise."](https://www.g2.com/survey_responses/botwise-review-9554981)**

**Rating:** 4.0/5.0 stars

_— Ayan M._

[Read full review](https://www.g2.com/survey_responses/botwise-review-9554981)

#### What Are G2 Users Discussing About BOTWISE?

- [What is BOTWISE used for?](https://www.g2.com/discussions/what-is-botwise-used-for)

### [Chatsi](https://www.g2.com/products/chatsi/reviews)

The era of static ecommerce is ending. Shoppers shouldn’t have to search, filter, compare, and figure everything out on their own. The next generation of ecommerce will be guided, conversational, and intelligent where every shopper gets the help they need to make the right decision. Chatsi gives merchants that future today, transforming a static storefront into an intelligent, guided buying experience. The future of ecommerce isn’t more pages, filters, or search boxes. It’s guided buying. Chatsi is an AI Sales Concierge built for ecommerce brands that helps shoppers discover the right products, get trusted answers, and buy with confidence. Unlike traditional chatbots or keyword-based search, Chatsi understands shopper intent, recommends relevant products, answers pre-purchase questions with accurate, traceable responses, and guides customers toward the best buying decision—all while staying aligned with your brand voice. Built for merchants with large or complex product catalogs, Chatsi transforms online shopping into a guided sales experience. It uses your product catalog, pricing, inventory, buying guides, manuals, reviews, and merchandising rules to deliver personalized recommendations and credible answers in real time. Chatsi helps shoppers quickly find the right product, compare options, verify compatibility, and make confident purchases. The result is a better shopping experience, higher customer engagement, fewer repetitive support questions, and more opportunities to convert. Merchants maintain full control through brand voice settings, merchandising rules, and AI responses grounded in their own content, helping ensure recommendations remain accurate, trustworthy, and consistent with their brand. Chatsi also provides insights into shopper conversations, buying intent, and product discovery trends, helping teams better understand customer needs and optimize merchandising strategies. Designed for modern ecommerce, Chatsi integrates with leading commerce platforms including Shopify, Salesforce Commerce Cloud, Adobe Commerce (Magento), BigCommerce, WooCommerce, Miva, and more—making it easy to deliver AI-powered shopping experiences without disrupting existing workflows.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Chatsi?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Chatsi?

- **Seller:** [Chatsi AI](https://www.g2.com/sellers/chatsi-ai)
- **Company Website:** chatsi.ai
- **Year Founded:** 2024
- **HQ Location:** Salt Lake City, UT USA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=862df09e0fb4c3e0ffe3d693c2aa1966d67acf42115c31098d0ce57660186643&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatsi-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Company Size:** 88% Small, 13% Medium

#### What Do G2 Reviewers Say About Chatsi?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Chatsi for its **accuracy** , consistently delivering correct and helpful responses that stand out from competitors.
- Users find Chatsi to be extremely **helpful** , providing accurate and engaging responses compared to other bland options.
- Users love Chatsi for its **personalized and engaging responses** , making it far superior to bland alternatives.
- Users find Chatsi to be **highly effective at problem solving** , delivering accurate and engaging responses consistently.

#### What Are Recent G2 Reviews of Chatsi?

**["Chatsi Delivers an Intuitive, Easy-to-Implement AI Experience with Great Support"](https://www.g2.com/survey_responses/chatsi-review-12486838)**

**Rating:** 5.0/5.0 stars

_— Martin R._

[Read full review](https://www.g2.com/survey_responses/chatsi-review-12486838)

**["A Powerful AI Tool for E-Commerce That Improves Conversions and Customer Experience"](https://www.g2.com/survey_responses/chatsi-review-12397457)**

**Rating:** 5.0/5.0 stars

_— Stefan D._

[Read full review](https://www.g2.com/survey_responses/chatsi-review-12397457)

### [Connectly.ai](https://www.g2.com/products/connectly-inc-connectly-ai/reviews)

Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mail), where prospects and customers can choose their buying journey, increasing engagement alongside conversions. Connectly also centralizes customer communications in a unified inbox - across WhatsApp, SMS, Facebook Messenger, and Instagram – enabling companies to segment their audience and make data-driven decisions based on its smart reporting.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Connectly.ai?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 9.6/10 (Category avg: 8.8/10)
- **Analytics:** 8.9/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Connectly.ai?

- **Seller:** [Connectly](https://www.g2.com/sellers/connectly)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, California
- **Twitter:** @ConnectlyAI  
114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=814e39492ecc5998be88849354e9f30805d96f18be35fa74d7d7ccbe65861932&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnectly-ai&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 41% Medium, 35% Small

#### What Do G2 Reviewers Say About Connectly.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive platform** of Connectly.ai, enjoying seamless communication and excellent support throughout their experience.
- Users appreciate the **proactive support** from Connectly.ai, enhancing their communication experience and campaign effectiveness.
- Users value the **excellent customer engagement** through Connectly.ai, fostering effective communication and personalized experiences.
- Users commend the **exceptional customer support** of Connectly.ai, appreciating the team's readiness to assist and resolve issues.
- Users love the **intuitive platform** of Connectly.ai, enhancing communication and providing excellent support for all their needs.

##### Cons

- Users find the **monthly report extraction process too manual** , indicating a need for improvement in data management.
- Users note that the **monthly report export process is very manual** , indicating a need for improvement in functionality.
- Users find the **inadequate reporting** process tedious, requiring manual data extraction despite the tool's overall excellence.
- Users find the **reporting process inefficient** , requiring manual efforts to extract data despite overall satisfaction with the tool.
- Users note that the **poor reporting** process is manual and requires improvement, despite overall satisfaction with the tool.

#### What Are Recent G2 Reviews of Connectly.ai?

**["It is a very easy tool to use"](https://www.g2.com/survey_responses/connectly-ai-review-8750242)**

**Rating:** 4.0/5.0 stars

_— Yaritse D._

[Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8750242)

**["Partner committed to business agility"](https://www.g2.com/survey_responses/connectly-ai-review-8429321)**

**Rating:** 5.0/5.0 stars

_— Natalia D._

[Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8429321)

### [DocketAI](https://www.g2.com/products/docketai/reviews)

Docket is an Agentic Marketing platform designed specifically for modern B2B teams, enabling them to transform their websites into dynamic, on-brand sales engines that operate around the clock. This innovative solution is engineered to engage every visitor, comprehend their intent, qualify leads, and automatically schedule meetings, streamlining the sales process and enhancing overall efficiency. Targeted primarily at B2B marketing and sales teams, DocketAI addresses the challenges of lead generation and customer engagement in a fast-paced digital landscape. With its advanced AI capabilities, the platform not only captures visitor interactions but also analyzes behaviors to provide insights that help teams tailor their outreach strategies. This is particularly beneficial for organizations looking to optimize their sales funnels and maximize conversion rates, as it allows for real-time engagement with potential clients. Key features of DocketAI include seamless integration with various Customer Relationship Management (CRM) systems, which ensures that all lead data is automatically captured and organized for easy access. The platform supports over 40 languages, making it a versatile choice for global teams aiming to connect with diverse audiences. Additionally, DocketAI prioritizes enterprise-grade security, ensuring that sensitive customer information is protected while maintaining compliance with industry standards. One of the standout benefits of DocketAI is its ability to engage buyers the moment they land on a website. By understanding visitor intent and qualifying leads in real-time, the platform enables sales teams to act swiftly, converting potential interest into actionable opportunities before visitors leave the site. This proactive approach not only enhances the customer experience but also drives high-quality pipeline growth. Overall, Docket represents a significant advancement in the realm of B2B marketing solutions, combining cutting-edge AI technology with a user-friendly interface. By automating key aspects of the sales process and providing valuable insights into customer behavior, Docket empowers teams to work more efficiently and effectively, ultimately leading to increased revenue and business growth.

**Average Rating:** 4.8/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate DocketAI?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)

#### Who Is the Company Behind DocketAI?

- **Seller:** [Docket](https://www.g2.com/sellers/docket)
- **Company Website:** www.docket.io
- **Year Founded:** 2023
- **HQ Location:** Washington, Columbia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6c01ae50de829599ece3d43598b2e312065dd623f12abb0c1466add03cedff8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdocket-inc&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Medium, 25% Large

#### What Do G2 Reviewers Say About DocketAI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find DocketAI's **accuracy** impressive, providing swift, reliable answers while enhancing collaboration across teams.
- Users value the **time-saving capabilities** of DocketAI, enhancing productivity by streamlining sales inquiries and RFPs.
- Users appreciate the **ease of use** of DocketAI, finding quick and accurate answers effortlessly through a streamlined process.
- Users appreciate the **helpfulness** of DocketAI, enhancing knowledge and streamlining collaboration across teams effectively.
- Users find DocketAI's **efficiency** exceptional, delivering quick and accurate sales answers while enhancing productivity.

##### Cons

- Users often face **inaccuracy issues** with DocketAI, necessitating frequent double-checking of answers for reliability.
- Users note occasional **AI misinterpretations** of nuanced terms, causing some issues with specific information retrieval.
- Users note the **complexity** of DocketAI's setup process, requiring time to refine workflows and classify modules.
- Users note a **steep learning curve** during initial setup due to the complexity of workflows in DocketAI.
- Users desire better **integration features** with tools like Slack and Chrome for enhanced functionality and usability.

#### What Are Recent G2 Reviews of DocketAI?

**["DocketAI Helped Us Turn Website Visits into Real Conversations & It Runs as Smoothly as Our Own Tech"](https://www.g2.com/survey_responses/docketai-review-11935419)**

**Rating:** 4.5/5.0 stars

_— Georgey J._

[Read full review](https://www.g2.com/survey_responses/docketai-review-11935419)

**["Great Tool for Streamlining Lead Qualification"](https://www.g2.com/survey_responses/docketai-review-12627713)**

**Rating:** 5.0/5.0 stars

_— Scott H._

[Read full review](https://www.g2.com/survey_responses/docketai-review-12627713)

### [Ebbot](https://www.g2.com/products/ebbot/reviews)

Hello Ebbot is an AI powered chat platform. We build automated customer journeys with our chatbot as well as providing a well liked Livechat tool for support agents. We work with some of the largest E commerce companies in Sweden, as well as energy companies, real estate and many organisations in the public sector. Value proposition: Hello Ebbot helps companies talk to their customers no matter what time of the day it is. - Don't let your customers wait for support. Instant replies, 24/7 - Convert more website visitors by saying the right thing at the right time - No more repetitive tasks for your support agents! - Seamless collaboration between bot and humans.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Ebbot?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 8.9/10 (Category avg: 8.8/10)
- **Analytics:** 7.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Ebbot?

- **Seller:** [Hello Ebbot](https://www.g2.com/sellers/hello-ebbot)
- **Year Founded:** 2018
- **HQ Location:** Stockholm, SE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=118dd2250122436c84fdbc72659c879a94ec0f69966e01590c5a4ae48578fdbf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Febbot%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Ebbot?

**["Very good chatbot and superb team!"](https://www.g2.com/survey_responses/ebbot-review-6695737)**

**Rating:** 5.0/5.0 stars

_— Emelie E._

[Read full review](https://www.g2.com/survey_responses/ebbot-review-6695737)

**["Fantastic chatbot provider, very satisfied."](https://www.g2.com/survey_responses/ebbot-review-6695968)**

**Rating:** 5.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/ebbot-review-6695968)

#### What Are G2 Users Discussing About Ebbot?

- [What is Ebbot used for?](https://www.g2.com/discussions/what-is-ebbot-used-for)

### [HappyFox Chatbot](https://www.g2.com/products/happyfox-chatbot/reviews)

HappyFox Chatbot automates customer service by handling common queries, allowing businesses to provide continuous support. Using AI and natural language processing, HappyFox Chatbot integrates with the HappyFox Help Desk to deliver conversational AI support, improving customer engagement and reducing the workload on support teams. Serving over 12,000 companies in 70+ countries, HappyFox Chatbot is used across various industries, including e-commerce, IT, and retail. The chatbot efficiently manages repetitive inquiries and directs more complex issues to human agents, ensuring customers receive timely assistance. This approach helps support teams focus on more critical tasks, increasing overall productivity. HappyFox Chatbot is customizable to meet specific business needs, allowing companies to tailor responses, workflows, and the chatbot's interface to match their brand. The platform's analytics offer insights into customer interactions, helping businesses optimize their support processes. By automating routine tasks and providing continuous support, HappyFox Chatbot enhances customer service efficiency.

**Average Rating:** 4.1/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate HappyFox Chatbot?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 6.7/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind HappyFox Chatbot?

- **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc)
- **Year Founded:** 2011
- **HQ Location:** Irvine, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8a383dede139f7698b8b70618a55399c049f045e236ab674f639904da325ca6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3190470%2F&secure%5Burl_type%5D=linkedin_company_website)  
146 employees on LinkedIn®
- **Phone:** +1 (949) 535-2220

#### Who Uses This Product?

- **Company Size:** 60% Medium, 40% Small

#### What Are Recent G2 Reviews of HappyFox Chatbot?

**["My experience with HappyFox chatbot"](https://www.g2.com/survey_responses/happyfox-chatbot-review-10168996)**

**Rating:** 4.5/5.0 stars

_— Bryan C._

[Read full review](https://www.g2.com/survey_responses/happyfox-chatbot-review-10168996)

**["HappyFox is a very good chatbot"](https://www.g2.com/survey_responses/happyfox-chatbot-review-7905974)**

**Rating:** 4.5/5.0 stars

_— Tim S._

[Read full review](https://www.g2.com/survey_responses/happyfox-chatbot-review-7905974)

#### What Are G2 Users Discussing About HappyFox Chatbot?

- [What is HappyFox Chatbot used for?](https://www.g2.com/discussions/what-is-happyfox-chatbot-used-for)

### [Inbenta AI Unified CX Platform](https://www.g2.com/products/inbenta-ai-unified-cx-platform/reviews)

Inbenta leverages over two decades at the forefront of innovation to help companies unify data, simplify operations, and enhance customer satisfaction through value-driven AI-solutions. Grounded in the belief that AI success starts with data, Inbenta helps businesses break down silos, centralize knowledge, and unlock real-time insights for smarter decision-making. Built on proprietary AI that combines Conversational and Generative technologies, Inbenta AI leverages the industry's only patented Semantic Lexicon that combines universal, industry-specific, and client-specific language for near-perfect accuracy. Inbenta AI offers a suite of products including Chat, Assist, Learn, Search, and Knowledge, which can be applied to various use cases across diverse industries. At the heart of Inbenta’s offering is a fully integrated AI ecosystem that includes scalable AI Agents, seamless AppHub integrations, patented Composite AI technology, multi-modal UX, and real-time advanced analytics.

**Average Rating:** 4.6/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Inbenta AI Unified CX Platform?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.8/10)
- **Analytics:** 7.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Inbenta AI Unified CX Platform?

- **Seller:** [Inbenta](https://www.g2.com/sellers/inbenta)
- **Year Founded:** 2005
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @inbenta  
2,344 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=976470c4a59c5abbc7925bd150def94f36d5db6e197e58d90337b8cead7c8ecf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F234292%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 employees on LinkedIn®
- **Phone:** (408) 213-8771

#### Who Uses This Product?

- **Company Size:** 56% Medium, 33% Small

#### What Do G2 Reviewers Say About Inbenta AI Unified CX Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **excellent customer support** provided by Inbenta, enhancing their overall experience with the platform.
- Users find the **ease of use** of Inbenta AI Unified CX Platform impressive, enhanced by excellent multilingual support.
- Users find the **ease of use and impressive multilingual support** enhance their experience with Inbenta AI Unified CX Platform.

##### Cons

- Users find the implementation process **expensive** and challenging, but appreciate the software's valuable features.
- Users find the **learning curve steep** , making implementation challenging despite the software's valuable features.

#### What Are Recent G2 Reviews of Inbenta AI Unified CX Platform?

**["Excellent and intuitive chatbot solution"](https://www.g2.com/survey_responses/inbenta-ai-unified-cx-platform-review-8871215)**

**Rating:** 4.0/5.0 stars

_— Bill A._

[Read full review](https://www.g2.com/survey_responses/inbenta-ai-unified-cx-platform-review-8871215)

**["Legit Conversations"](https://www.g2.com/survey_responses/inbenta-ai-unified-cx-platform-review-8847037)**

**Rating:** 5.0/5.0 stars

_— Shaw A._

[Read full review](https://www.g2.com/survey_responses/inbenta-ai-unified-cx-platform-review-8847037)

#### What Are G2 Users Discussing About Inbenta AI Unified CX Platform?

- [What is Inbenta Search used for?](https://www.g2.com/discussions/what-is-inbenta-search-used-for)

### [IntelliTicks](https://www.g2.com/products/intelliticks/reviews)

IntelliTicks engages your visitors using intelligent conversations and connects the HOT prospects with your best reps in Real Time.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate IntelliTicks?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.8/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind IntelliTicks?

- **Seller:** [IntelliTicks Technologies](https://www.g2.com/sellers/intelliticks-technologies)
- **Year Founded:** 2017
- **HQ Location:** Gurugram, IN
- **Twitter:** @IntelliTicks  
37 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=123379b87623010b6c380f571c9721a624e7f053d0d86248f644e189dfe7525c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelliticks%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of IntelliTicks?

**["One of the finest product with highly experienced team"](https://www.g2.com/survey_responses/intelliticks-review-4395510)**

**Rating:** 5.0/5.0 stars

_— Gaurav P._

[Read full review](https://www.g2.com/survey_responses/intelliticks-review-4395510)

**["Wonderful AI chatbot service"](https://www.g2.com/survey_responses/intelliticks-review-10407485)**

**Rating:** 5.0/5.0 stars

_— Gagan S._

[Read full review](https://www.g2.com/survey_responses/intelliticks-review-10407485)

#### What Are G2 Users Discussing About IntelliTicks?

- [What is IntelliTicks used for?](https://www.g2.com/discussions/what-is-intelliticks-used-for)

### [JivoChat](https://www.g2.com/products/jivochat/reviews)

JivoChat is an all-in-one business messenger designed to enhance customer communication by integrating multiple channels into a single platform. It enables businesses to engage with clients through live chat, social media, messengers, and phone calls, ensuring seamless and efficient interactions. Key Features and Functionality: - Omnichannel Support: Consolidates various communication channels, including WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat, allowing businesses to interact with customers on their preferred platforms. - Live Chat for Websites and Mobile Apps: Provides customizable chat widgets for both web and mobile platforms, facilitating real-time engagement with website visitors and app users. - Chatbots and AI Integration: Utilizes AI-powered chatbots to handle standard inquiries, automate responses, and operate 24/7, thereby reducing the workload on human agents. - Proactive Engagement Tools: Features proactive chat invitations, pre-chat buttons, and real-time visitor monitoring to initiate conversations and boost conversion rates. - CRM Integration: Offers built-in CRM capabilities and integrates with existing CRM systems, enabling efficient management of customer interactions and data. - Telephony and Video Calls: Supports voice calls, video calls, and callback features, providing versatile communication options to meet diverse customer needs. Primary Value and Solutions Provided: JivoChat addresses the challenge of fragmented customer communication by unifying various channels into a single interface, enhancing response times and customer satisfaction. Its AI-driven automation and chatbot features allow businesses to handle a high volume of inquiries efficiently, reducing operational costs. The platform's proactive engagement tools and real-time monitoring capabilities help in capturing leads and increasing conversion rates. By integrating with existing CRM systems and offering comprehensive analytics, JivoChat empowers businesses to streamline their customer service processes and build stronger relationships with their clients.

**Average Rating:** 4.6/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate JivoChat?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 7.5/10 (Category avg: 8.8/10)
- **Analytics:** 7.5/10 (Category avg: 8.5/10)
- **Collection of information:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind JivoChat?

- **Seller:** [JivoChat](https://www.g2.com/sellers/jivochat)
- **Year Founded:** 2012
- **HQ Location:** Vitória, BR
- **Twitter:** @JivoChat  
109 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a6b5075a0bb665000d6fefe82a7920917bd8677bbc1f7c2b8d342f5bc8260af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9193828%2F&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Consultant
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 61% Medium, 37% Small

#### What Are Recent G2 Reviews of JivoChat?

**["Easy to use & makes your business look great!"](https://www.g2.com/survey_responses/jivochat-review-5185286)**

**Rating:** 5.0/5.0 stars

_— Rheanna Q._

[Read full review](https://www.g2.com/survey_responses/jivochat-review-5185286)

**["Great service and compact product"](https://www.g2.com/survey_responses/jivochat-review-9076528)**

**Rating:** 5.0/5.0 stars

_— Ellis L._

[Read full review](https://www.g2.com/survey_responses/jivochat-review-9076528)

#### What Are G2 Users Discussing About JivoChat?

- [How much is JivoChat?](https://www.g2.com/discussions/how-much-is-jivochat)
- [Which live chat software is best?](https://www.g2.com/discussions/jivochat-which-live-chat-software-is-best)
- [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) - 2 comments, 1 upvote
- [How JivoChat works?](https://www.g2.com/discussions/how-jivochat-works)

- [‹ Prev ‹ Prev](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=14#product-list)
- [1](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score#product-list)
- [2](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=2#product-list)
- …
- [11](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=11#product-list)
- [12](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=12#product-list)
- [13](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=13#product-list)
- [14](/categories/chatbots?hsCtaTracking=4eb287d1-9450-48ed-98ad-c36534228e20%7C52d8da42-23a0-492e-8764-1bd094cfb9d7&order=g2_score&page=14#product-list)
- 15
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- [Bot Platforms](/categories/bot-platforms)

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 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

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