# Best Chatbots Software - Page 44 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,300+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### Gemini Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-02T06%3A37%3A48Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fd%3Dc%26page%3D44%26wtime%3Dseek_to_second_number&secure%5Btoken%5D=b750a2eb81f4bf66b6a79ba0f40976874c8e34e6e859ef0ee2eddc715839df6f&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [NLX](https://www.g2.com/products/nlx/reviews) NLX offers the most comprehensive, end-to-end conversational AI platform for everyone - from individual builders to large enterprise brands. The platform empowers users to build sophisticated and beautiful world-class voice, text, and multimodal (Voice+™) experiences. Sitting at the intersection of conversational and generative AI, the no-code platform makes it easy for all users, regardless of technical expertise, to build, manage, and analyze automated conversations across any combination of channels. The NLX platform is incredibly flexible, designed to handle even the most unique challenges with out-of-the-box or custom solutions. It seamlessly integrates with all existing channels, systems, and unique business processes. NLX provides customizable analytics and alerting capabilities to eliminate guesswork, giving builders and brands peace of mind that their customers are always getting the best possible automated experience. #### Who Is the Company Behind NLX? - **Seller:** [NLX Inc.](https://www.g2.com/sellers/nlx-inc) - **Company Website:** nlx.ai - **Year Founded:** 2018 - **HQ Location:** New York, US - **Twitter:** @nlxai 1,102 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=18f7913bc73aa7d59255446c91ade568c103b70c3c4e9413e868b069eca7741a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnlx-ai&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About NLX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of NLX, enabling quick setup and effortless integration with existing tools. - Users appreciate the **easy setup** of NLX, enabling quick integration and efficient workflow management. - Users value the **seamless integration** with existing tools like Zendesk, enhancing workflow efficiency effortlessly. - Users value the **easy integrations** with existing tools, enhancing workflow efficiency and simplifying complex AI builds. - Users value the **no-code workflow building** and **multichannel support** of NLX, enhancing efficiency and ease of management. ##### Cons - Users note a **steep learning curve** when trying to master advanced features and multimodal logic on NLX. - Users note the **limited customization** options in NLX, restricting flexibility for those with specific needs. - Users note that **reporting tools lack sophistication** , limiting customization options and necessitating better documentation for updates. - Users find the **high cost** of NLX concerning for startups and new teams, alongside a steep learning curve. - Users experience a **difficult learning curve** with NLX, particularly for advanced multimodal logic, impacting initial usability. ### [Norby AI Chatbot](https://www.g2.com/products/norby-ai-chatbot/reviews) An AI-powered solution to manage chat conversations with customers. A chatbot is an essential part of it. We keep our focus on the balance between the affordability and the intelligence of the product. How can businesses use Norby AI Chatbot? For instance, the bot can answer frequently asked questions; ask a person to leave their contact information to contact him later; make a client a special offer with the help of event-based notifications; keep up a human-like conversation, or, if necessary, redirect visitor's questions to a support agent. #### Who Is the Company Behind Norby AI Chatbot? - **Seller:** [Norby AI](https://www.g2.com/sellers/norby-ai) - **Year Founded:** 2020 - **HQ Location:** Tallinn, EE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6c4a0cd17e305671f29de73bf1fd0dd7ad5f5b55902437dd705a8a395c07cc7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnorby-io%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [OCA Indonesia](https://www.g2.com/products/oca-indonesia/reviews) OCA Indonesia provides a comprehensive, omnichannel communication platform to enhance businesses' internal and external communication capabilities. Our platform includes features such as bulk messaging, video calling, voice communication, two-way interaction CRM, a ticketing system, communication automation, and API integration. We understand that communication in business can be complex, so we offer a push notification system that allows businesses to reach their customers through various channels, including SMS, WhatsApp, IVR, and email. Our all-in-one communication channels, such as WhatsApp, Email, Instagram, Facebook Messenger, Telegram, video chat, and webchat, allow for two-way customer interaction. We also offer a contact management system and a chatbot builder to streamline communication and improve efficiency. #### Who Is the Company Behind OCA Indonesia? - **Seller:** [PT Telkom Indonesia](https://www.g2.com/sellers/pt-telkom-indonesia) - **Year Founded:** 2019 - **HQ Location:** Gambir, ID - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5e54318377b3331c1e647319f2af607a529d1b403d8168c0cd11a57f6cba1886&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Focaindonesia&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® ### [Officely AI](https://www.g2.com/products/officely-ai/reviews) Officely.ai is a platform that generates conversational AI agents that do more than just talk to your customers. They're your 24/7 specialized agents that can act as a salesman, a pharmacist, a hotel concierge, or even a real estate agent, based on your needs. You set them up by feeding data from your website or files, which can be Google Sheets, PDFs, CSVs, etc., using a simple, no-code interface. These agents connect with various communication channels like WhatsApp, Facebook, and emails, and also integrate seamlessly with databases or CRMs such as Salesforce, Airtable, and Monday. They also provide quick insights and analyses into your business performance. Need a report? They can generate one in seconds, making them invaluable for both customer interactions and internal operations. #### Who Is the Company Behind Officely AI? - **Seller:** [Officely AI](https://www.g2.com/sellers/officely-ai) - **Year Founded:** 2023 - **HQ Location:** Tel Aviv, IL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0e22a2cac3c4f2de335bfd5cc2c008a424054bf5b7e80343004331be3529e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fofficely-il%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [Oh-Heck](https://www.g2.com/products/oh-heck/reviews) Oh-heck is a versatile software solution designed to streamline project management and team collaboration. It offers a comprehensive suite of tools that facilitate efficient task organization, real-time communication, and progress tracking, making it an ideal choice for teams seeking to enhance productivity and coordination. Key Features and Functionality: - Task Management: Create, assign, and prioritize tasks with ease, ensuring that team members are aligned and deadlines are met. - Real-Time Collaboration: Utilize integrated communication tools to foster seamless interaction among team members, reducing the need for external messaging platforms. - Progress Tracking: Monitor project milestones and individual contributions through intuitive dashboards, providing clear visibility into project status. - File Sharing: Securely share documents and resources within the platform, centralizing information and reducing the risk of miscommunication. - Customizable Workflows: Adapt the platform to fit the unique processes of your team, enhancing efficiency and user adoption. Primary Value and User Solutions: Oh-heck addresses common challenges in project management by offering a centralized platform that enhances team collaboration and project oversight. By integrating task management, communication, and progress tracking into a single interface, it reduces the complexity of managing multiple tools and streamlines workflows. This consolidation leads to improved productivity, clearer communication, and more successful project outcomes for teams of all sizes. #### Who Is the Company Behind Oh-Heck? - **Seller:** [Oh-heck](https://www.g2.com/sellers/oh-heck) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [OMQ Assist | ChatGPT/GPT-4 Beta-Version](https://www.g2.com/products/omq-assist-chatgpt-gpt-4-beta-version/reviews) NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Assist upgrades your ticket system by automatically suggesting precise solutions through a self-learning knowledge base. The processing time of each individual ticket is reduced because of the quick search process and the built-in answering templates. As soon as a ticket is opened, OMQ Assist reads the message automatically. OMQ Artificial Intelligence understands the customer request and proposes matching entries from the knowledge base. In case you want to use a different one than the suggested by OMQ Assist, you can search individual answers with the SmartSeach feature. Just enter a term in the search field and OMQ Assist will display all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base as a whole. Below is listed which specific entries there are related to the term and how many of them exist. OMQ Assist is also integrated as an API in Freshdesk, Zendesk and Salesforce. #### Who Is the Company Behind OMQ Assist | ChatGPT/GPT-4 Beta-Version? - **Seller:** [OMQ](https://www.g2.com/sellers/omq) - **Year Founded:** 2010 - **HQ Location:** Berlin - **Twitter:** @OMQ\_AI 368 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac3e9b45a69642717bb37eaa19951d9f663bbc1fe6b1980b2a6014b534abaa13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomq&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [Onlim](https://www.g2.com/products/onlim/reviews) Chatbots and Intelligent Virtual Assistants that are powered by an Enterprise Knowledge Graph. Connect your systems (like CRM, ERP, PIM, Knowledge base ...) to our Enterprise Knowledge Graph and make your company data easily available via written or spoken natural language communication. Available for websites & apps (chat widget, site search, API-based custom solutions), phone calls, Facebook Messenger, or Google Assistant & Amazon Alexa. For external as well as internal use cases: - Customer Support - Marketing & Sales - Human Resources - IT Support - and more... Let us help you identify high potential areas for communication automation. Together we: - analyse your current situation - define high ROI use cases - set up your product environment - connect your data systems and communication channels - model your data for use in our knowledge graph - create your automation intents - and train your virtual assistent. Do you need assistance in any step of the process? No problem, we will gladly help. Do you want a self-service experience? Sure, we will give you the keys. We are an Austrian company supporting local as well as international clients. Don't hesitate and arrange a free, non-binding consultation. #### Who Is the Company Behind Onlim? - **Seller:** [Onlim](https://www.g2.com/sellers/onlim) - **Year Founded:** 2015 - **HQ Location:** Vienna, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d80f53d9f4a7aba0d204a20534801e0da1d43e56f8b7179b5745beb7bd4fe76&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonlim%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® ### [OWI](https://www.g2.com/products/owi/reviews) Imagine being an insurance client faced with bureaucratic procedures and long waiting times for a simple issue. This is where OWI steps in to make a difference. At OWI, our mission is to transform the customer experience by making it faster, more efficient, and more satisfying. How? By using an Artificial Intelligence language understanding (NLP) based on a Natural Language Understanding (NLU) innovation and frugal machine learning with an Inductive Logic Programming approach. Our virtual agents, available in Callbot, Chatbot, Mailbot, and Smartform, understand and respond to customer requests in a precise and personalized way. Our AI is available in SaaS or OnPremise, and is designed to resolve issues before they become frustrations for your clients. We have so much confidence in our technology that we contractually guarantee a reliability of over 95%, which means that in 95% of cases our technology makes the same decisions and performs the same actions as your advisors. OWI serves major accounts, constantly improving the customer experience with ROIs measured by our clients between 30% and 200%. In other words, our technology does not just solve problems, it creates shared value between your business and your customers. #### Who Is the Company Behind OWI? - **Seller:** [OWI](https://www.g2.com/sellers/owi) - **Year Founded:** 2008 - **HQ Location:** Antony, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91d240750d9b3ce867a4978be2faca59ad529591d785673106837817215113d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fowitech%2F&secure%5Burl_type%5D=linkedin_company_website) 37 employees on LinkedIn® ### [Parabolic](https://www.g2.com/products/parabolic/reviews) Parabolic speeds up ticket resolution with smart support, making customer service swift and seamless. #### Who Is the Company Behind Parabolic? - **Seller:** [Parabolic](https://www.g2.com/sellers/parabolic) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09fe1d410990e6728503256aea0f3c2074f469613e2079b4dce54824a937ac1d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrowparabolic%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Patagon AI](https://www.g2.com/products/patagon-ai/reviews) Patagon AI is a cutting-edge platform that leverages artificial intelligence to revolutionize sales processes across various industries. By deploying AI agents, Patagon AI automates and enhances lead qualification, outbound engagement, and customer lifecycle management, enabling businesses to scale their sales operations efficiently and cost-effectively. #### Who Is the Company Behind Patagon AI? - **Seller:** [Patagon AI](https://www.g2.com/sellers/patagon-ai) - **Year Founded:** 2023 - **HQ Location:** Buenos Aires, AR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e794dce708ab9922ced0b38696e47793616f1c324dbd3df722edade33f82217&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpatagonai&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® ### [PatronsAI](https://www.g2.com/products/patronsai/reviews) PatronsAI is your AI assistant for Patreon, managing content and patron interactions effectively. #### Who Is the Company Behind PatronsAI? - **Seller:** [PatronsAI](https://www.g2.com/sellers/patronsai) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Peer-Vibe](https://www.g2.com/products/peer-vibe/reviews) PeerVibe is a comprehensive platform dedicated to providing users with the latest and most advantageous betting and casino bonuses in Turkey. By aggregating and updating offers daily, PeerVibe ensures that users have access to the most current promotions, enhancing their betting experience and maximizing potential winnings. Key Features and Functionality: - Diverse Bonus Categories: PeerVibe offers a wide range of bonus types, including trial bonuses, welcome offers, casino promotions, and more, catering to various user preferences. - Curated Betting Sites: The platform features a selection of user-friendly and secure betting sites with high odds, chosen based on user reviews and comprehensive security analyses. - Free Trial Bonuses: Users can explore different platforms risk-free through trial bonuses, allowing them to experience various betting environments before committing. - Welcome Offers for New Members: Attractive welcome bonuses are available for new members, providing additional value on initial deposits and enhancing the overall gaming experience. - Popular Bonus Opportunities: PeerVibe highlights the most preferred bonus options, featuring high bonus rates, easy wagering requirements, and regularly updated offers to keep users engaged. - Casino Promotions: The platform includes enticing casino promotions for games like slots, blackjack, and roulette, enabling users to increase their winnings and enjoy a diverse gaming experience. Primary Value and User Solutions: PeerVibe addresses the challenge of navigating the vast and often overwhelming world of online betting and casino promotions. By consolidating and regularly updating a wide array of bonus offers from reputable platforms, PeerVibe simplifies the process for users to find and take advantage of the best deals available. This not only enhances the betting experience but also helps users maximize their potential earnings while ensuring they engage with secure and trustworthy sites. #### Who Is the Company Behind Peer-Vibe? - **Seller:** [PeerVibe](https://www.g2.com/sellers/peervibe) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Personetics Act](https://www.g2.com/products/personetics-act/reviews) Personetics Act Cloud helps financial institutions create automated self-adjustable financial wellness programs. Act on behalf of your customers to help them automatically save money, manage debt, or build wealth. For more information on Act Cloud platform visit our website. Join the world-leading banks that already use Personetics Act to: Help their customers achieve financial wellness by reaching their goals Differentiate themselves by leveraging Saas, Open Banking & Automation at scale Gain higher Customer LVT that yields 25% balance growth YOY #### Who Is the Company Behind Personetics Act? - **Seller:** [Personetics](https://www.g2.com/sellers/personetics) - **Year Founded:** 2011 - **HQ Location:** New York, New York, United States - **Twitter:** @personetics 3,694 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=feb6ba7e17acb9b77d489457db729594803d5200e2c65df0d0e2457a6f052bc5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpersonetics&secure%5Burl_type%5D=linkedin_company_website) 356 employees on LinkedIn® ### [Pika](https://www.g2.com/products/pika-pika/reviews) Pika lets you create and embed custom AI assistants on your website, enhancing user engagement. #### Who Is the Company Behind Pika? - **Seller:** [Pika](https://www.g2.com/sellers/pika) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0f11763ab96435e0f61d32f8703e5b7066dbd5211ca40a25424215e8c060e23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpika-labs&secure%5Burl_type%5D=linkedin_company_website) #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Pika? **["Easy Prompt-to-Video Creation with Fast Style Experimentation"](https://www.g2.com/survey_responses/pika-review-13099324)** **Rating:** 4.5/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/survey_responses/pika-review-13099324) ### [Pingbix](https://www.g2.com/products/pingbix/reviews) Pingbix is an API-based platform that provides businesses with the tools they need to engage their clients and customers in meaningful ways. With Pingbix, businesses can leverage conversational AI to create personalized experiences across multiple channels, including messaging apps, voice services, and more. The platform is designed to be highly scalable, allowing businesses to engage with customers at any scale. Additionally, Pingbix offers a range of tools and services to help businesses optimize their customer engagement strategies and drive better business outcomes. #### Who Is the Company Behind Pingbix? - **Seller:** [Pingbix](https://www.g2.com/sellers/pingbix) - **Year Founded:** 2018 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1fa11196a5054e614fd2edbc21c6c08965456ea4a1a2246989acb231e743294&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpingbix%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/chatbots?open_modal_url=%2Fproducts%2Fenablex-dialogs-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=43#product-list) - [1](/categories/chatbots?open_modal_url=%2Fproducts%2Fenablex-dialogs-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score#product-list) - 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[46](/categories/chatbots?open_modal_url=%2Fproducts%2Fenablex-dialogs-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=46#product-list) - [47](/categories/chatbots?open_modal_url=%2Fproducts%2Fenablex-dialogs-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=47#product-list) - [48](/categories/chatbots?open_modal_url=%2Fproducts%2Fenablex-dialogs-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=48#product-list) - … - [50](/categories/chatbots?open_modal_url=%2Fproducts%2Fenablex-dialogs-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=50#product-list) - [51](/categories/chatbots?open_modal_url=%2Fproducts%2Fenablex-dialogs-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=51#product-list) - [Next ›Next ›](/categories/chatbots?open_modal_url=%2Fproducts%2Fenablex-dialogs-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=45#product-list) Spotlight Categories [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) [HCM Software](https://www.g2.com/categories/hcm-software) [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Show More * * * ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.