# Best Chatbots Software - Page 9

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,300+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Aissist.io

Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-01T08%3A48%3A00Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1398334&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fcx_tag_filter%3D32%252C47%26page%3D9&secure%5Btoken%5D=7ff81907b075567517e23a5f9d26f8ba7eea233f0eea8d00a1d38a539f32b66b&secure%5Burl%5D=https%3A%2F%2Faissist.io&secure%5Burl_type%5D=book_demo)

### [Orimon](https://www.g2.com/products/orimon/reviews)

Orimon AI is a state-of-the-art Generative AI chatbot platform designed to transform how businesses interact with their customers. Our platform excels in delivering natural, human-like conversations, providing an unparalleled experience for users and driving sales and customer satisfaction to new heights. At the heart of Orimon AI is the ability to conduct conversation commerce seamlessly. Whether integrated with Shopify, WooCommerce, or utilizing a custom product sheet, our chatbots engage customers like a seasoned salesperson. They respond to queries, recommend products, and close sales, mimicking the intuitiveness of a real-person interaction. This feature is especially beneficial for e-commerce sites, enabling them to leverage AI for boosting sales and enhancing customer journey. Another standout feature of Orimon AI is its advanced live chat functionality, offering a perfect blend of AI efficiency and human touch. When complex queries arise, or a personal touch is needed, the platform smoothly transitions the interaction to human agents, ensuring customer queries are always handled with care. Orimon AI’s versatility extends to its broad integration capabilities. It seamlessly connects with various messaging channels, including website chat, WhatsApp, Telegram, Facebook Direct Messaging, Slack, and Discord, ensuring your business is accessible across the platforms your customers use the most. Furthermore, our platform integrates with leading automation tools and CRMs like Zapier, Pabbly Connect, HubSpot, and Salesforce. This integration enables efficient lead processing and management, ensuring that every interaction is captured and utilized for business growth. Our platform is not limited to customer-facing roles; it also includes use cases for internal business operations. From simple support query handling to complex sales processes, lead qualification, and even serving as an internal assistant for HR, support, and sales teams, Orimon AI is a versatile tool designed to cater to various business needs. In summary, Orimon AI is more than just a chatbot; it's a comprehensive, AI-powered communication solution that enhances every aspect of your business interaction. It's an investment in cutting-edge technology that promises not just to meet but exceed the evolving demands of digital commerce and customer service.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Orimon?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Control:** 9.8/10 (Category avg: 8.7/10)
- **Analytics:** 9.5/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Orimon?

- **Seller:** [ORISERVE](https://www.g2.com/sellers/oriserve)
- **Year Founded:** 2017
- **HQ Location:** Noida, Uttar Pradesh
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=08151a4d84132a60f171a55f727f080f632dbc692c6096ea2fb83affdd0279bc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foriserve%2F&secure%5Burl_type%5D=linkedin_company_website)  
110 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small, 9% Large

#### What Are Recent G2 Reviews of Orimon?

**["How I primed orimon ai for learning financial intelligence"](https://www.g2.com/survey_responses/orimon-review-9160214)**

**Rating:** 5.0/5.0 stars

_— Gabriel O._

[Read full review](https://www.g2.com/survey_responses/orimon-review-9160214)

**["Build super smart marketing bots"](https://www.g2.com/survey_responses/orimon-review-9404313)**

**Rating:** 4.5/5.0 stars

_— Anjani S._

[Read full review](https://www.g2.com/survey_responses/orimon-review-9404313)

### [Botmake.io](https://www.g2.com/products/botmake-botmake-io/reviews)

Botmake.io is a super simple and clean no-code chatbot creation tool for business or entertainment purposes. Users can add a chatbot to their websites and improve the experience of their visitors.

**Average Rating:** 4.4/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Botmake.io?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Botmake.io?

- **Seller:** [Botmake](https://www.g2.com/sellers/botmake)
- **HQ Location:** N/A
- **Twitter:** @botmakeofficial  
2,178 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 68% Small, 26% Medium

#### What Do G2 Reviewers Say About Botmake.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Botmake.io, allowing quick and intuitive setup without complex configurations.
- Users find Botmake.io's **easy creation tool** invaluable for automating processes and enhancing customer service without coding skills.
- Users value the **robust customization options** of Botmake.io, enabling tailored chatbot experiences effortlessly.
- Users value the **accessibility and efficiency** of Botmake.io for quickly developing custom chatbots with ease.
- Users appreciate the **ease of use and accurate responses** of Botmake.io, making it accessible for everyone.

##### Cons

- Users find Botmake.io to be **expensive** due to limited features in the standard version, requiring costly upgrades.
- Users experience **limited understanding** in Botmake.io, leading to inadequate responses and a lack of empathetic interaction.
- Users find the **limitations in features and integrations** of Botmake.io restrict its overall effectiveness and versatility.
- Users find the **limited customization** options in Botmake.io restricts their ability to tailor the chatbot effectively.
- Users find the **limited integration** options frustrating, hindering connections with advanced AI tools and APIs.

#### What Are Recent G2 Reviews of Botmake.io?

**["Botmake chatbot - Super simple AI making communication Easier !!!"](https://www.g2.com/survey_responses/botmake-io-review-9186674)**

**Rating:** 5.0/5.0 stars

_— Aaisha D._

[Read full review](https://www.g2.com/survey_responses/botmake-io-review-9186674)

**["Nice tool"](https://www.g2.com/survey_responses/botmake-io-review-9917964)**

**Rating:** 4.0/5.0 stars

_— Ajay R._

[Read full review](https://www.g2.com/survey_responses/botmake-io-review-9917964)

### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

**Average Rating:** 4.4/5.0

**Total Reviews:** 441

#### How Do G2 Users Rate Lime Connect (formerly Userlike)?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Control:** 8.1/10 (Category avg: 8.7/10)
- **Analytics:** 8.2/10 (Category avg: 8.5/10)
- **Collection of information:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Lime Connect (formerly Userlike)?

- **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect)
- **Year Founded:** 2011
- **HQ Location:** Cologne, Germany
- **Twitter:** @userlike  
5,037 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ad50a9a78d438a80aca6be6f781a627e4f90eb0e8d005ff3d1fabe5255379cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2855046%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 80% Small, 16% Medium

#### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly.
- Users love the **easy WhatsApp integration** , simplifying their customer management process significantly.
- Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly.
- Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly.
- Users love the **easy WhatsApp integration** , making customer management seamless and efficient.

##### Cons

- Users find the product **expensive** , which may deter some despite its functionality.
- Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns.

#### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

**["AI Power and Ease of Use"](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)**

**Rating:** 4.0/5.0 stars

_— Nello P._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)

**["I did research for my client that was building a new website and Userlike floated to the top."](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)**

**Rating:** 5.0/5.0 stars

_— Randy R._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)

#### What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

- [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for)

### [Simplified](https://www.g2.com/products/simplified/reviews)

Simplified is the one app to create, collaborate, and scale your marketing. Design, write marketing copy, create videos, collaborate, and publish to socials—all in the same place. Built for speed and simplicity, Simplified helps over 2,000,000 creators, marketers and businesses to scale their marketing, streamline their workflows, and get work done in a few clicks. With a no-code design editor, AI writer, stunning templates, multiple brand kits, unlimited workspaces, and in-app publishing, you can start and finish your marketing without switching tabs. Ever.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4,447

#### How Do G2 Users Rate Simplified?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Simplified?

- **Seller:** [Simplified](https://www.g2.com/sellers/simplified)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @sosimplified  
7,924 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7aa73432a05414c07e331377556a61e182f8ce59cfa8ab1fca81f707b3eac3bb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsosimplified%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Writing and Editing, Marketing and Advertising
- **Company Size:** 94% Small, 4% Medium

#### What Do G2 Reviewers Say About Simplified?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Simplified, appreciating its intuitive tools and responsive AI for content creation.
- Users love the **amazing AI writing capabilities** of Simplified, making tasks like grant writing effortless and efficient.
- Users find the **AI writer's assistance** invaluable for creating unique content across various products effortlessly.
- Users love the **time-saving features and collaboration tools** of Simplified, enhancing productivity and creativity effortlessly.
- Users highlight the **ease of use** of Simplified, making it accessible for everyone, including beginners.

##### Cons

- Users feel frustrated by the **limited credits** and lack of affordable subscription options for Simplified.
- Users express concern over the **limited free credits** for students, wishing for more accessibility in learning AI.
- Users note the **limitations in command generation** and word count, impacting the overall functionality and usability.
- Users often face **insufficient credits** as glitches cause lost requests, impacting content creation and user satisfaction.
- Users find the cost of **subscription and credits** for Simplified to be high and not student-friendly.

#### What Are Recent G2 Reviews of Simplified?

**["All-in-One Content Creation That Boosts Productivity"](https://www.g2.com/survey_responses/simplified-review-13127220)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/simplified-review-13127220)

**["Clean, All-in-One Platform That Speeds Up Marketing Content Creation"](https://www.g2.com/survey_responses/simplified-review-13036316)**

**Rating:** 4.5/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/simplified-review-13036316)

#### What Are G2 Users Discussing About Simplified?

- [What is Simplified used for?](https://www.g2.com/discussions/what-is-simplified-used-for) - 1 comment, 1 upvote

### [Typebot](https://www.g2.com/products/typebot/reviews)

Typebot is a tool to build conversational apps with an intuitive drag and drop interface with pre-defined blocks that you can use to offer a great, native chat experience without coding. At Typebot, we love hyper-customized experiences with a human touch. We empower you to create bots that perfectly suit your business logic. It comes with a Custom Code block, Custom CSS, Webhooks, and Native integrations so that you are free to create anything. With Typebot you can automate your conversations and collect feedback without compromising on the human touch. It ultimately helps you to: 🏆 Skyrocket your conversion rate compared to classic forms 🥰 Make your customers happy (awesome UX)

**Average Rating:** 4.6/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Typebot?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 8.5/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Typebot?

- **Seller:** [Typebot](https://www.g2.com/sellers/typebot)
- **Year Founded:** 2020
- **HQ Location:** Paris, FR
- **Twitter:** @baptisteArno  
3,324 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27571268de636e07d38aec3ee7be60578cc97f987b63fadbf67efbb3016aa104&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftypebot&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Information Technology and Services
- **Company Size:** 43% Medium, 43% Small

#### What Do G2 Reviewers Say About Typebot?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **customizability** of Typebot, enabling tailored interactions and enriching user experiences across various applications.
- Users value Typebot for its **intuitive visual flowchart** that enables easy creation of personalized, engaging chat experiences.
- Users appreciate the **excellent customer support** of Typebot, enhancing engagement and streamlining communication effortlessly.
- Users love Typebot for its **ease of use** , transforming lead generation into engaging, seamless conversations.
- Users appreciate the **seamless integrations** of Typebot, enhancing lead generation and workflow efficiency effortlessly.

##### Cons

- Users face **integration issues** with Typebot, struggling with limited direct integrations and reliance on third-party services.
- Users find the **learning curve steep** for advanced logic in Typebot, especially without programming experience.
- Users experience **significant AI limitations** with Typebot, particularly in customization and integration, affecting overall usability.
- Users find **challenging reporting** issues with Typebot due to difficulties in customization and integration with existing systems.
- Users experience **communication issues** with Typebot, facing frustrations due to complex queries and poor integration with CRMs.

#### What Are Recent G2 Reviews of Typebot?

**["Typebot’s Visual Builder and Open-Source Flexibility Make Chat Flows Effortless"](https://www.g2.com/survey_responses/typebot-review-12952199)**

**Rating:** 5.0/5.0 stars

_— Kapil V._

[Read full review](https://www.g2.com/survey_responses/typebot-review-12952199)

**["Built a chatbot frontend for my ESP8266 college project instead of a boring web dashboard"](https://www.g2.com/survey_responses/typebot-review-13065967)**

**Rating:** 4.5/5.0 stars

_— Krishnakant R._

[Read full review](https://www.g2.com/survey_responses/typebot-review-13065967)

#### What Are G2 Users Discussing About Typebot?

- [What is Typebot used for?](https://www.g2.com/discussions/what-is-typebot-used-for)

### [Yoizen Omnichannel CX Platform](https://www.g2.com/products/yoizen-omnichannel-cx-platform/reviews)

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels

**Average Rating:** 4.6/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate Yoizen Omnichannel CX Platform?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 6.8/10 (Category avg: 8.5/10)
- **Collection of information:** 7.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Yoizen Omnichannel CX Platform?

- **Seller:** [YOIZEN](https://www.g2.com/sellers/yoizen)
- **Year Founded:** 2010
- **HQ Location:** Ciudad Autónoma de Buenos Aires (CABA) , Argentina
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5f39de23400134463438d17119a1a4ddc95c0e8d3d8bfb01ae80d9fe75c032d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyoizen%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications
- **Company Size:** 57% Large, 29% Medium

#### What Are Recent G2 Reviews of Yoizen Omnichannel CX Platform?

**["A comprehensive tool to transform the customer experience"](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-10152081)**

**Rating:** 5.0/5.0 stars

_— Cinthia D._

[Read full review](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-10152081)

**["Sensitive platform for social media management, versatile and with potential to add integrations."](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-9315634)**

**Rating:** 5.0/5.0 stars

_— Marcela P._

[Read full review](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-9315634)

### [Acquire](https://www.g2.com/products/acquire/reviews)

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

**Average Rating:** 4.2/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Acquire?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Control:** 9.6/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Acquire?

- **Seller:** [Acquire](https://www.g2.com/sellers/acquire)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f20c76e74fdf1c3815e863ee2480943957b91dbeb67f3a2f14b7eebb74112c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facquire-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 56% Small, 40% Medium

#### What Are Recent G2 Reviews of Acquire?

**["Simple way to connect to your customers"](https://www.g2.com/survey_responses/acquire-review-6989561)**

**Rating:** 5.0/5.0 stars

_— prabin s._

[Read full review](https://www.g2.com/survey_responses/acquire-review-6989561)

**["Acquire Your New Chat Specialised"](https://www.g2.com/survey_responses/acquire-review-8981633)**

**Rating:** 5.0/5.0 stars

_— Francis R._

[Read full review](https://www.g2.com/survey_responses/acquire-review-8981633)

#### What Are G2 Users Discussing About Acquire?

- [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for)

### [raffle AI](https://www.g2.com/products/raffle-ai/reviews)

Raffle AI is the most secure customer self-service solution. It provides reliable, secure AI Search and Chat Assistants to make your content accessible. Advanced security measures: • Governmental-level encryption • SOC 2 Type 2 compliance • GDPR and HIPAA compliant • EU-based data centres for European customers Key features: • High reliability and pinpoint accuracy • Controlled AI Framework for precise results • Actionable business insights • Rapid implementation with zero maintenance • Automatic content crawling and syncing • Custom AI models for each business Raffle AI’s commitment to trust and transparency ensures that all AI-generated responses can be traced to their sources. This no-code framework streamlines operations, allowing businesses to focus on core activities. By choosing Raffle AI, businesses invest in a secure, accurate, and trustworthy system that elevates customer self-service, enhancing user experience and operational efficiency.

**Average Rating:** 4.6/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate raffle AI?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Control:** 7.1/10 (Category avg: 8.7/10)
- **Analytics:** 7.9/10 (Category avg: 8.5/10)
- **Collection of information:** 5.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind raffle AI?

- **Seller:** [Raffle](https://www.g2.com/sellers/raffle)
- **Year Founded:** 2018
- **HQ Location:** Copenhagen, Capital Region of Denmark, Denmark
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ba55d94e0f02e1665235594ac2d126933ff1a2e6e01a43a125eb2620412c03d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fraffle-ai&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Medium, 32% Large

#### What Do G2 Reviewers Say About raffle AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Raffle AI, enabling effortless searching and enhanced user satisfaction.
- Users praise Raffle AI for its **helpful search functionality** , enhancing user experience and simplifying content discovery.
- Users praise Raffle AI for its **responsive and helpful customer support** , enhancing overall satisfaction and user experience.
- Users value Raffle AI's **effective search functionality** that enhances user experience and provides actionable insights.
- Users love the **search efficiency** of Raffle AI, enhancing user experience and understanding customer needs better.

##### Cons

- Users often find the **usability issues** challenging due to a confusing backend interface and navigation difficulties.
- Users find Raffle AI to be **expensive** , straining budgets despite delivering a better overall experience.
- Users note that **improvement is needed** in analytics and reporting features for better functionality and insights.
- Users find the **complexity** of the backend interface challenging, hindering navigation and overall accessibility.
- Users find the **cost to be high** , straining budgets and leading to expectations for premium features from the start.

#### What Are Recent G2 Reviews of raffle AI?

**["Works Well with Responsive, Collaborative Customer Service"](https://www.g2.com/survey_responses/raffle-ai-review-12980760)**

**Rating:** 5.0/5.0 stars

_— Nadine S._

[Read full review](https://www.g2.com/survey_responses/raffle-ai-review-12980760)

**["A better user experience with valuable insights and excellent support"](https://www.g2.com/survey_responses/raffle-ai-review-12943109)**

**Rating:** 5.0/5.0 stars

_— Rikke Lawaetz H._

[Read full review](https://www.g2.com/survey_responses/raffle-ai-review-12943109)

### [Insync.ai](https://www.g2.com/products/insync-ai/reviews)

Insync.AI is conversational AI as a Service. Our solution is multi-modal, multi-channel, multi-LLM and uses a RAG model to produce 0 hallucinations and the best accuracy in conversational AI. Drive the highest ROI and achieve the vision you have for AI instead of spending on heads and solutions that aren't flexible enough to solve for your unique use cases by choosing Insync.AI as your AI partner.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Insync.ai?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Control:** 8.1/10 (Category avg: 8.7/10)
- **Analytics:** 9.2/10 (Category avg: 8.5/10)
- **Collection of information:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Insync.ai?

- **Seller:** [Insyncai, Inc](https://www.g2.com/sellers/insyncai-inc)
- **Year Founded:** 2018
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20a00fbd243198b870cf3e0648be71b9e5bd2556ab3381037857aae6a7f516e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsyncai%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 50% Medium, 20% Small

#### What Do G2 Reviewers Say About Insync.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation capabilities** of Insync.ai, enhancing support efficiency and freeing up time for complex tasks.
- Users praise the **ease of use** of Insync.ai, enabling rapid setup and intelligent chatbot deployment without technical hassles.
- Users love the **fast deployment** of Insync.ai, appreciating its quick setup and intelligent chatbot responses.
- Users commend Insync.ai for its **excellent customer support** , enhancing user experience with quick, accurate responses.
- Users praise the **easy setup** of Insync.ai, enabling quick deployment and intuitive interactions for effective AI integration.

##### Cons

- Users face a **steep learning curve** with Insync.ai, particularly during initial setup and advanced feature utilization.
- Users report a **steep learning curve** and limited integrations, hindering effective use of Insync.ai for customization.
- Users find the **initial setup overly complex** , especially those without technical experience, making it hard to understand.
- Users face **integration difficulties** with Insync.ai, often requiring extra technical effort and setup for optimal use.
- Users find the **unclear understanding** of Insync.ai's setup and documentation challenging, especially for advanced configurations.

#### What Are Recent G2 Reviews of Insync.ai?

**["Seamless Slack & Google Workspace Integrations That Streamline Test Reviews"](https://www.g2.com/survey_responses/insync-ai-review-11972632)**

**Rating:** 4.5/5.0 stars

_— Ashwini U._

[Read full review](https://www.g2.com/survey_responses/insync-ai-review-11972632)

**["Revolutionizes Customer Support with Efficient Automation"](https://www.g2.com/survey_responses/insync-ai-review-11972886)**

**Rating:** 4.5/5.0 stars

_— Shivam S._

[Read full review](https://www.g2.com/survey_responses/insync-ai-review-11972886)

#### What Are G2 Users Discussing About Insync.ai?

- [What is Insync.ai used for?](https://www.g2.com/discussions/what-is-insync-ai-used-for)

### [Rasayel](https://www.g2.com/products/rasayel/reviews)

Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Rasayel?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 7.2/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Rasayel?

- **Seller:** [Rasayel, Inc.](https://www.g2.com/sellers/rasayel-inc)
- **Year Founded:** 2022
- **HQ Location:** Alberta, Canada
- **Twitter:** @rasayelio  
164 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8cbe3f683fd167892162e8c3a94f9c07b9ea606072545f80bd208e3bfb6205a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F76820395&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Leisure, Travel & Tourism
- **Company Size:** 66% Small, 30% Medium

#### What Do G2 Reviewers Say About Rasayel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Rasayel **easy to use** , enjoying its intuitive design and effective integration with existing systems.
- Users commend the **responsive customer support** of Rasayel, appreciating their speed and attentiveness in issue resolution.
- Users commend Rasayel's **responsive support** and seamless WhatsApp integration, enhancing collaboration and efficiency for teams.
- Users value Rasayel's **seamless WhatsApp integration** and intuitive interface, enhancing team collaboration and customer engagement.
- Users praise the **efficiency** of Rasayel, enhancing productivity for sales and support teams with its user-friendly interface.

##### Cons

- Users note the **limited features** of Rasayel, highlighting the need for better analytics and a user-friendly interface.
- Users note **missing features** in Rasayel, but appreciate the team's commitment to continuous improvement and future updates.
- Users struggle with **poor navigation** , finding the interface cluttered and challenging to understand, especially for newcomers.
- Users find the **limited outreach time** and lack of group functionality to be significant drawbacks of Rasayel.
- Users find the pricing of Rasayel to be **expensive and unclear** , complicating budgeting for startups and small businesses.

#### What Are Recent G2 Reviews of Rasayel?

**["Outstanding support from Rasayel!"](https://www.g2.com/survey_responses/rasayel-review-11227125)**

**Rating:** 5.0/5.0 stars

_— Nouran A._

[Read full review](https://www.g2.com/survey_responses/rasayel-review-11227125)

**["A mixture of value and simplicity, with tons of potential ahead!"](https://www.g2.com/survey_responses/rasayel-review-11257953)**

**Rating:** 4.0/5.0 stars

_— Moemen A._

[Read full review](https://www.g2.com/survey_responses/rasayel-review-11257953)

### [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.

**Average Rating:** 4.5/5.0

**Total Reviews:** 103

#### How Do G2 Users Rate Zendesk for Employee Service?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 9.5/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 9.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zendesk for Employee Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 55% Medium, 25% Small

#### What Do G2 Reviewers Say About Zendesk for Employee Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **quick access to answers** from Unleash, enhancing collaboration and saving significant time.
- Users find **time-saving efficiency** with Zendesk for Employee Service, streamlining communication and project management significantly.
- Users value the **AI-powered search capabilities** of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration.
- Users appreciate the **easy integrations** of Zendesk for Employee Service, quickly getting up and running with excellent support.
- Users appreciate the **smooth integration process** of Zendesk for Employee Service, enabling quick deployment and enhanced productivity.

##### Cons

- Users find the **AI limitations** in Zendesk for Employee Service hinder effective discrepancy detection and transparency.
- Users find the **limited options** in Zendesk for Employee Service restricts advanced functionality and customization.
- Users find the **missing features** in Zendesk for Employee Service limit its functionality for more complex needs.
- Users often face **slow loading** issues with Zendesk, requiring frequent refreshes to view updated tickets.
- Users find the lack of a **mobile app** for Zendesk Employee Service makes accessing information on the go challenging.

#### What Are Recent G2 Reviews of Zendesk for Employee Service?

**["Automated organized Employee service solution with Zendesk"](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)**

**Rating:** 4.5/5.0 stars

_— Aayush M._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)

**["A Game Changer for People Operations"](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)**

**Rating:** 5.0/5.0 stars

_— Megan J._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)

#### What Are G2 Users Discussing About Zendesk for Employee Service?

- [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process)
- [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk)
- [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift)
- [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for)

### [Omind](https://www.g2.com/products/omind/reviews)

Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way.

**Average Rating:** 4.5/5.0

**Total Reviews:** 60

#### How Do G2 Users Rate Omind?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Omind?

- **Seller:** [Omind.ai](https://www.g2.com/sellers/omind-ai)
- **Company Website:** www.omind.ai
- **Year Founded:** 2020
- **HQ Location:** Berkeley Lake, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff87bb07daf799273fa6d8f2540479ae397ca72ed89299c38a6506ed939a60f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomindtech%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst
- **Top Industries:** Outsourcing/Offshoring
- **Company Size:** 65% Large, 18% Medium

#### What Do G2 Reviewers Say About Omind?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Omind for its **consistency and accuracy** , enhancing operational efficiency through streamlined quality processes.
- Users value Omind's **automation capabilities** , which streamline quality processes and enhance operational efficiency and decision-making.
- Users value the **prompt customer support** provided by the Omind team, ensuring quick resolution of issues.
- Users value the **ability to automate and streamline quality processes** with Omind, enhancing efficiency and decision-making.
- Users value Omind for its ability to **automate and streamline quality processes** , enhancing consistency and operational efficiency.

#### What Are Recent G2 Reviews of Omind?

**["Consistent Coaching and Ongoing Engagement—Even When Agents Aren’t Available"](https://www.g2.com/survey_responses/omind-review-12604202)**

**Rating:** 4.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/omind-review-12604202)

**["AI-Driven Quality Impact"](https://www.g2.com/survey_responses/omind-review-12275305)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/omind-review-12275305)

#### What Are G2 Users Discussing About Omind?

- [What is Mind Workplace used for?](https://www.g2.com/discussions/what-is-mind-workplace-used-for)

### [SocialNowa](https://www.g2.com/products/socialnowa/reviews)

SocialNowa Chatbot is a Messenger Chatbot and Instagram DM Automation Tool. It is one of the best chatbot automation tools available in the market. It has some additional features which are unique to SocialNowa and are not provided by many of its Competitors. Like Unlimited Contact/Subscribers List, Multiple Bots and Social Media Schedular. With SocialNowa Chatbot making Chatbot Funnels is easy and it helps in converting the deals very fast. The tool makes it super simple for entrepreneurs to sell the product or services inside the chatbot with it’s integration to many payment gateways It also helps in increasing product sales and helps customers find the right product inside Facebook Messenger & Instagram DMs. The SocialNowa makes businesses able to automatically answer product questions, create product quizzes, and send customers to the point of purchase. SocialNowa Chatbot can help in cutting down client acquisition costs massively. Other Features Includes - Facebook Messenger Bot Instagram DM Automation Instagram Auto Comment - Reply Facebook Auto Comment - Reply E-Commerce Feature Digital Product Store Social Media Scheduler Visual Drag and Drop Flow Builder Subscriber Broadcasting Live Chat Fetaure Messenger Opt in Form Chatbot Templates Website Comparision (Upcoming) Hashtag Research (Upcoming) Facebook Interest Explorer (Upcoming) GMB Manager (Upcoming) Data Insight Analytics Integrated Google Sheet

**Average Rating:** 4.8/5.0

**Total Reviews:** 39

#### How Do G2 Users Rate SocialNowa?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Control:** 9.0/10 (Category avg: 8.7/10)
- **Analytics:** 9.6/10 (Category avg: 8.5/10)
- **Collection of information:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SocialNowa?

- **Seller:** [DigiNowa](https://www.g2.com/sellers/diginowa)
- **Year Founded:** 2021
- **HQ Location:** Pune, Maharashtra
- **Twitter:** @SocialNowa  
59 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0e40a198a0595be7a93431e40150f4af9d702bb3e09a0f85e786e5ddecb7ea1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiginowa%2F%3ForiginalSubdomain%3Din&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
- **Company Size:** 95% Small

#### What Are Recent G2 Reviews of SocialNowa?

**["A powerful tool you can’t afford to miss!"](https://www.g2.com/survey_responses/socialnowa-review-7598942)**

**Rating:** 5.0/5.0 stars

_— Abdessamad A._

[Read full review](https://www.g2.com/survey_responses/socialnowa-review-7598942)

**["IT HAS HIGH PROJECTION"](https://www.g2.com/survey_responses/socialnowa-review-7778710)**

**Rating:** 4.5/5.0 stars

_— JOHAN M._

[Read full review](https://www.g2.com/survey_responses/socialnowa-review-7778710)

#### What Are G2 Users Discussing About SocialNowa?

- [What is SocialNowa used for?](https://www.g2.com/discussions/what-is-socialnowa-used-for)

### [ProManage](https://www.g2.com/products/promanage/reviews)

We help multi-location brands win where it matters most - local search! ProManage is an AI-powered local growth engine built for businesses with multiple locations. Our goal is to turn every listing, review, and customer interaction into a revenue opportunity, helping brands rank higher, respond faster, measure smarter, and convert better across Google and 30+ directories. From accurate listings and hyperlocal SEO to AI-powered review replies, call intelligence, and customer chat, everything is centralized in one platform. Whether you're running 50 locations or 5,000+ ProManage makes it simple to maintain consistent local presence, trust, and engagement. What sets us apart? Our AI suite - Merlin, Midas, Monitor, and Marvel works behind the scenes to automate your growth. Get insights on what’s working (and what’s not), protect your brand from listing hijacks, generate reviews on autopilot, and never miss a high-intent call again. We’re proud to be trusted by 100,000+ locations and backed by results like 3.9x ROI, +500% lift in engagement actions, and +1 uplift in ratings all without ad spend. Whether you're in healthcare, retail, automotive, or services, if customers are searching for you locally, ProManage helps you get found and grow faster. See how leading brands are turning local search into sale. → Check our reviews, try a free trial, or ask your solution expert for a walkthrough.

**Average Rating:** 4.7/5.0

**Total Reviews:** 73

#### How Do G2 Users Rate ProManage?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 9.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ProManage?

- **Seller:** [ProManage.biz](https://www.g2.com/sellers/promanage-biz)
- **Year Founded:** 2020
- **HQ Location:** Chennai, Tamil Nadu
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f40f94884e038826a167e44060faff19bd1e970f09a767c79c260dd6c934d6d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F80209145&secure%5Burl_type%5D=linkedin_company_website)  
79 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Education Management
- **Company Size:** 55% Large, 29% Medium

#### What Do G2 Reviewers Say About ProManage?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **intuitive interface** of ProManage, enabling effortless management of multiple listings from a single dashboard.
- Users rave about the **responsive customer support** of ProManage, ensuring quick resolution and assistance for all inquiries.
- Users appreciate the **centralized management** of ProManage, saving time and streamlining customer interactions and analytics.
- Users value the **efficient customer interaction tracking** in ProManage, streamlining reviews and analytics in one platform.
- Users find ProManage to be extremely **helpful** with intuitive management tools and excellent support for online presence.

##### Cons

- Users find the **lack of advanced insights** in ProManage limits their understanding of listing performance over time.
- Users note a need for **missing advanced analytics** and more customization options for better brand alignment.
- Users find the **communication issues** with frequent update emails overwhelming and suggest consolidating them for convenience.
- Users find the **data accuracy lacking** , desiring more advanced analytics for better insights into performance over time.
- Users feel overwhelmed by the **excessive email notifications** regarding protection profile updates, requesting a more manageable frequency.

#### What Are Recent G2 Reviews of ProManage?

**["An easy platform with high-impact results"](https://www.g2.com/survey_responses/promanage-review-11452937)**

**Rating:** 5.0/5.0 stars

_— Mahima D._

[Read full review](https://www.g2.com/survey_responses/promanage-review-11452937)

**["One Year with ProManage — A Must Have for Managing GMB & Local SEO"](https://www.g2.com/survey_responses/promanage-review-11446961)**

**Rating:** 5.0/5.0 stars

_— Abhishek P._

[Read full review](https://www.g2.com/survey_responses/promanage-review-11446961)

### [Desku.io](https://www.g2.com/products/desku-io/reviews)

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform.

**Average Rating:** 4.8/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Desku.io?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Desku.io?

- **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io)
- **Year Founded:** 2022
- **HQ Location:** Dover, US
- **Twitter:** @DeskuHQ  
52 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ed03bb3c430c01305a20b6fa5e78c1176ba1080b1384b64448e37a9277d99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdesku-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 77% Small, 23% Medium

#### What Do G2 Reviewers Say About Desku.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly.
- Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly.
- Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions.
- Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support.
- Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable.

##### Cons

- Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus.
- Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future.
- Users report **notification issues** with chat management, affecting prompt responses when switching tabs.
- Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features.
- Users feel that the **AI features could be enhanced** for improved functionality and user experience.

#### What Are Recent G2 Reviews of Desku.io?

**["Desku helps us automate handling of general incoming enquiries."](https://www.g2.com/survey_responses/desku-io-review-9756331)**

**Rating:** 5.0/5.0 stars

_— Tushar C._

[Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331)

**["Finally a Support System that just makes sense"](https://www.g2.com/survey_responses/desku-io-review-6542366)**

**Rating:** 5.0/5.0 stars

_— Steven G._

[Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366)

#### What Are G2 Users Discussing About Desku.io?

- [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment

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[Procure to Pay Software](https://www.g2.com/categories/procure-to-pay)

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- [Bot Platforms](/categories/bot-platforms)

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[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Show More

* * *

## How Do You Choose the Right Chatbots Software?

### What You Should Know About Chatbots Software

### What are Chatbots?

Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

#### What Types of Chatbots Exist?

The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

**Button-based bots**

Users interact with these chatbots through menus and buttons.

**Keyword recognition-based chatbots**

Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

**Contextual chatbots**

Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

### What are the Common Features of Chatbots?

To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

**Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

**Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

**Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

**Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

**Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

### What are the Benefits of Chatbots?

Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

**More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

**They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

**Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

### Who Uses Chatbots?

Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

**Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

**Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

**Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

### What are the Alternatives to Chatbots?

As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

[Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

[Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

#### Software Related to Chatbots

The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

[Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

[Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

### Challenges with Chatbots

A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

**Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

**Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

### Which Companies Should Buy Chatbots?

Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

**Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

**Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

**Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

### How to Buy Chatbots

When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

#### Requirements Gathering (RFI/RFP) for Chatbots

Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

Some initial questions which should be asked include:

- Which are the channels that are supported?
- How long does it take to set up?
- How easy is it to script the chatbots?
- How is the offering priced?

#### Compare Chatbots

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Chatbots

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Chatbots Trends

In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software.

**Conversational interfaces**

In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries.

Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data.

**Voice**

Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world.

**Artificial intelligence**

AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.