# Best Chatbots Software - Page 8

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,300+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Gemini

Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-01T06%3A59%3A34Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fcx_tag_filter%3D32%252C47%26page%3D8&secure%5Btoken%5D=a639d5ae077416fd0278ea4c683c63c76b6cf944491de6f8b23002735402cddd&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [BotPenguin](https://www.g2.com/products/botpenguin/reviews)

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin also enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate.

**Average Rating:** 4.4/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate BotPenguin?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 7.9/10 (Category avg: 8.5/10)
- **Collection of information:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BotPenguin?

- **Seller:** [BotPenguin](https://www.g2.com/sellers/botpenguin)
- **Year Founded:** 2017
- **HQ Location:** Chicago, Illinois
- **Twitter:** @imbotpenguin  
396 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ebfc9208014e5377352b20aa8e20608eefe9587930eb2c9ca59b220d37d4762&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotpenguin%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Small, 25% Medium

#### What Do G2 Reviewers Say About BotPenguin?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of BotPenguin, enjoying its straightforward setup and user-friendly interface.
- Users commend the **responsive customer support** of BotPenguin, consistently resolving issues and enhancing the user experience.
- Users find the **easy setup** of BotPenguin essential for a smooth transition and efficient onboarding for their teams.
- Users find BotPenguin **extremely helpful** for managing inquiries, with efficient lead follow-up and responsive support.
- Users value the **seamless integrations** with various platforms like CRM, WhatsApp, and Facebook Messenger for effective communication.

##### Cons

- Users are frustrated by the lack of option to **switch off bot chats** , leading to wasted chat credits and poor support.
- Users struggle with **integration issues** due to unclear error messages from BotPenguin, hindering problem resolution.
- Users encounter a **lack of detail** in error messages, making it difficult to resolve Facebook integration issues effectively.
- Users find the **lack of insightful error messages** frustrating, hindering their ability to troubleshoot Facebook integration issues.
- Users find the **learning curve challenging** initially, but it becomes manageable as they gain familiarity with the features.

#### What Are Recent G2 Reviews of BotPenguin?

**["All-in-One No-Code AI Chatbot for Omnichannel Automation and Lead Generation"](https://www.g2.com/survey_responses/botpenguin-review-12503756)**

**Rating:** 5.0/5.0 stars

_— Rahul G._

[Read full review](https://www.g2.com/survey_responses/botpenguin-review-12503756)

**["Fast Support, Multi-Channel Messaging, and Solid AI Integration at a Great Price"](https://www.g2.com/survey_responses/botpenguin-review-13133419)**

**Rating:** 4.5/5.0 stars

_— hans w._

[Read full review](https://www.g2.com/survey_responses/botpenguin-review-13133419)

#### What Are G2 Users Discussing About BotPenguin?

- [What is BotPenguin used for?](https://www.g2.com/discussions/what-is-botpenguin-used-for) - 1 comment

### [HCL Clara](https://www.g2.com/products/hcl-clara/reviews)

The Intelligent Virtual Assistant, enhancing Workload Automation customers’ experience with natural language processing interactions and troubleshooting actions. understands human input, provides answers by tapping into a rich, specialized knowledge base. Clara allows direct interaction with HCL Software products in natural language to execute tasks and enables users to quickly learn how to use and troubleshoot products.

**Average Rating:** 4.1/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate HCL Clara?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.1/10 (Category avg: 8.7/10)
- **Analytics:** 8.2/10 (Category avg: 8.5/10)
- **Collection of information:** 7.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind HCL Clara?

- **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies)
- **Year Founded:** 1999
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @hcltech  
425,043 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=956a02ad8dbfeae42d5674b0244526801e33ae7988583df05d94f7af84d4ede2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1756%2F&secure%5Burl_type%5D=linkedin_company_website)  
246,058 employees on LinkedIn®
- **Ownership:** NSE - National Stock Exchange of India

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of HCL Clara?

**["HCL clara for Financially responsibilities"](https://www.g2.com/survey_responses/hcl-clara-review-8677376)**

**Rating:** 4.0/5.0 stars

_— Swati C._

[Read full review](https://www.g2.com/survey_responses/hcl-clara-review-8677376)

**["A comprehensive Review of HCL Clara - A virtual Assistant"](https://www.g2.com/survey_responses/hcl-clara-review-8527826)**

**Rating:** 4.5/5.0 stars

_— Aleksei k._

[Read full review](https://www.g2.com/survey_responses/hcl-clara-review-8527826)

### [Rulai](https://www.g2.com/products/rulai/reviews)

Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -\> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -\> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -\> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -\> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US.

**Average Rating:** 4.6/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Rulai?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Control:** 9.0/10 (Category avg: 8.7/10)
- **Analytics:** 9.0/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Rulai?

- **Seller:** [Rulai](https://www.g2.com/sellers/rulai)
- **Year Founded:** 2016
- **HQ Location:** Campbell, CA
- **Twitter:** @Rulaiinc  
201 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c5c11c097391e46c9eaa0accd44e89131b1ad2fd1e6131074f1882aee8219a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frulai-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 60% Small, 22% Large

#### What Do G2 Reviewers Say About Rulai?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Rulai's **ease of use** remarkable, enabling intuitive navigation and quick onboarding without extensive programming skills.
- Users find Rulai's **easy setup** and smooth deployment process highly beneficial for creating and managing chatbots.
- Users value the **flexibility and robust AI integration** of Rulai, enhancing complex enterprise customer interactions effectively.
- Users value the **intuitive ease of use** of Rulai, facilitating impressive business growth without extensive coding knowledge.
- Users value the **easy integrations** of Rulai, highlighting helpful support and flexibility during custom projects.

##### Cons

- Users note **AI limitations** with Rulai, reflecting growing pains typical of newer technology companies in the AI market.
- Users often experience **connectivity issues** with Rulai, which can hinder performance despite its promising technology.
- Users find Rulai's analytics helpful but desire a more streamlined process for **extracting data for custom analysis**.
- Users feel the **lack of detail** in Rulai's documentation affects their understanding and usage of the product.
- Users find the **poor documentation** of Rulai lacking in completeness and detail, making it challenging to use effectively.

#### What Are Recent G2 Reviews of Rulai?

**["Easy to use, but with enough depth and complexity for modern chatbots"](https://www.g2.com/survey_responses/rulai-review-8968863)**

**Rating:** 5.0/5.0 stars

_— Murilo R._

[Read full review](https://www.g2.com/survey_responses/rulai-review-8968863)

**["Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient."](https://www.g2.com/survey_responses/rulai-review-8737488)**

**Rating:** 4.5/5.0 stars

_— Jeff H._

[Read full review](https://www.g2.com/survey_responses/rulai-review-8737488)

#### What Are G2 Users Discussing About Rulai?

- [What is Rulai used for?](https://www.g2.com/discussions/what-is-rulai-used-for)

### [Octocom AI Customer Experience Suite](https://www.g2.com/products/octocom-ai-customer-experience-suite/reviews)

Octocom AI Customer Experience Suite is a comprehensive platform designed to enhance customer interactions through advanced artificial intelligence. It offers businesses the tools to automate and personalize customer engagement, leading to improved satisfaction and loyalty. Key Features and Functionality: - AI-Powered Chatbots: Deploy intelligent chatbots capable of handling a wide range of customer inquiries, providing instant responses, and reducing wait times. - Omnichannel Support: Integrate seamlessly across various communication channels, including email, social media, and live chat, ensuring a consistent customer experience. - Customer Insights and Analytics: Utilize advanced analytics to gain deep insights into customer behavior, preferences, and feedback, enabling data-driven decision-making. - Personalization Engine: Deliver tailored content and recommendations to customers based on their interaction history and preferences, enhancing engagement. - Automated Workflow Management: Streamline customer service processes by automating routine tasks, allowing human agents to focus on complex issues. Primary Value and Solutions Provided: Octocom AI Customer Experience Suite addresses the challenge of managing and improving customer interactions at scale. By automating routine tasks and providing personalized experiences, it helps businesses reduce operational costs, increase efficiency, and build stronger customer relationships. The suite's comprehensive analytics empower organizations to make informed decisions, ultimately driving growth and customer satisfaction.

**Average Rating:** 5.0/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Octocom AI Customer Experience Suite?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 9.6/10 (Category avg: 8.7/10)
- **Analytics:** 9.0/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Octocom AI Customer Experience Suite?

- **Seller:** [Octocom](https://www.g2.com/sellers/octocom)
- **Year Founded:** 2023
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4088b24a5669bcfccdf4e8bc6ac5d06075167f3d1d49e2126d736650b80411e8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foctocomai%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 61% Small, 39% Medium

#### What Do G2 Reviewers Say About Octocom AI Customer Experience Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Octocom to offer **ease of use** , with a straightforward setup and intuitive design enhancing customer support.
- Users find the **easy setup** of Octocom AI Customer Experience Suite incredibly convenient and efficient for implementation.
- Users value the **effective 24-hour customer support** provided by Octocom, enhancing overall customer experience.
- Users praise the **responsive customer support** of Octocom AI, highlighting its dedication to resolving issues effectively.
- Users highlight the **customizability** of Octocom AI Suite, making it adaptable for various domains and user needs.

#### What Are Recent G2 Reviews of Octocom AI Customer Experience Suite?

**["Octocom AI and Chatbot review"](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-10916513)**

**Rating:** 5.0/5.0 stars

_— רונה ._

[Read full review](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-10916513)

**["Seamless, Smart and Highly Effective"](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-11756392)**

**Rating:** 5.0/5.0 stars

_— Ben W._

[Read full review](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-11756392)

### [QuickCEP](https://www.g2.com/products/quickcep/reviews)

QuickCEP has been revolutionizing the industry since its founding in 2021. With a global presence, we've successfully helped businesses of all sizes boost their customer support and conversion rates.

**Average Rating:** 4.6/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate QuickCEP?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Control:** 7.6/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind QuickCEP?

- **Seller:** [QuickCEP](https://www.g2.com/sellers/quickcep)
- **Year Founded:** 2021
- **HQ Location:** China
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2129dbc607f87860ea7390b7a30f75f8b296b7c8db4c9a9a0cfc0ab075412c57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquickcep%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive
- **Company Size:** 52% Small, 48% Medium

#### What Do G2 Reviewers Say About QuickCEP?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **efficient automated customer support** of QuickCEP, significantly reducing manpower and enhancing interaction quality.
- Users value the **automation and integration capabilities** of QuickCEP, significantly enhancing customer support efficiency.
- Users value the **seamless integrations** of QuickCEP across platforms, enhancing customer interaction and support efficiency.
- Users love the **time-saving features** of QuickCEP, enabling efficient automated interactions and streamlined data management.
- Users commend the **full automation** of customer support with QuickCEP, significantly reducing manpower needs.

##### Cons

- Users struggle with **integration issues** , facing long setup times and concerns over data privacy and costs.
- Users find the **AI limitations** of QuickCEP hinder its ability to provide accurate and varied responses to complex queries.
- Users find QuickCEP's **high integration costs** burdensome, raising concerns about data security and privacy.
- Users experience **limited response quality** from QuickCEP's chat management, particularly with complex customer inquiries.
- Users face **connectivity issues** that disrupt customer interactions, especially in areas with poor internet availability.

#### What Are Recent G2 Reviews of QuickCEP?

**["Fully automated AI based chatting support for customers"](https://www.g2.com/survey_responses/quickcep-review-10353716)**

**Rating:** 4.5/5.0 stars

_— Kunal K._

[Read full review](https://www.g2.com/survey_responses/quickcep-review-10353716)

**["Simplified Customer Management and Marketing with QuickEcp"](https://www.g2.com/survey_responses/quickcep-review-12040557)**

**Rating:** 4.5/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/quickcep-review-12040557)

### [Alana AI](https://www.g2.com/products/alana-ai/reviews)

Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes.

**Average Rating:** 4.6/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate Alana AI?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.0/10 (Category avg: 8.7/10)
- **Analytics:** 9.4/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Alana AI?

- **Seller:** [Alana AI](https://www.g2.com/sellers/alana-ai)
- **Year Founded:** 2017
- **HQ Location:** London, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6e1f858720b272fde112e68df1e55c7b697060326f288782c5e433d3eda9ecc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falana-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Medium

#### What Are Recent G2 Reviews of Alana AI?

**["Excellent tool in customer service!"](https://www.g2.com/survey_responses/alana-ai-review-8674790)**

**Rating:** 4.5/5.0 stars

_— Gabrielly A._

[Read full review](https://www.g2.com/survey_responses/alana-ai-review-8674790)

**["Fulfills the function and has great cost-benefit"](https://www.g2.com/survey_responses/alana-ai-review-8670114)**

**Rating:** 5.0/5.0 stars

_— Luiza G._

[Read full review](https://www.g2.com/survey_responses/alana-ai-review-8670114)

#### What Are G2 Users Discussing About Alana AI?

- [What is Alana used for?](https://www.g2.com/discussions/what-is-alana-used-for)

### [YourGPT Chatbot](https://www.g2.com/products/yourgpt-chatbot/reviews)

YourGPT is the no-code AI agent platform for customer support, sales, and operations. Beyond answering questions, it enables self-learning, multi-agent systems that take real action, resolving up to 90% of repeated queries. Deploy across websites, WhatsApp, Instagram, Telegram, Slack, phone, and more. AI agents are grounded in your business data and workflows. You connect your own sources, including your website, text, PDFs, Notion, Google Drive, Dropbox, Confluence, YouTube, and more. This keeps responses accurate, aligned with your content, and relevant to real business context. Takes real action. Agents connect to your tools and perform the work: refunds processed, tickets created, CRMs updated, meetings booked. Self-learning. Agents improve from every conversation. Gaps, conflicts, and feedback close themselves, so there are no stale flows to maintain. Multi-agent. One agent can't perform all complex business tasks, so you can build specialists. Billing, refunds, technical, and sales agents each own their domain, with handoff between them. AI Studio, a visual builder, gives you control over exactly what agents can do, decide, and execute, so workflows run in a predictable way. No code, live in minutes, supports over 100 languages.

**Average Rating:** 4.7/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate YourGPT Chatbot?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 7.9/10 (Category avg: 8.5/10)
- **Collection of information:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind YourGPT Chatbot?

- **Seller:** [YourGPT Chatbot](https://www.g2.com/sellers/yourgpt-chatbot)
- **HQ Location:** N/A
- **Twitter:** @YourGPTAI  
421 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2708c9622730cb9f2e11bd02454ddf57c9458dd697cbb749d306c2f61dfa3226&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fyourgpt%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 79% Small, 17% Medium

#### What Do G2 Reviewers Say About YourGPT Chatbot?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of YourGPT Chatbot, enabling effortless setup and seamless communication integration.
- Users love the **responsive customer support** of YourGPT Chatbot, enhancing their experience with quick and helpful assistance.
- Users appreciate the **advanced AI features** of YourGPT Chatbot, highlighting ease of deployment and exceptional customer support.
- Users appreciate the **customizability** of YourGPT Chatbot, enabling tailored solutions for both basic and advanced needs.
- Users appreciate the **easy creation** of chatbots with YourGPT, enabling quick and convenient bot development without coding skills.

##### Cons

- Users note the **limitations in generating accurate responses** , which can lead to misinterpretations and occasional inaccuracies.
- Users feel **chat management needs improvement** , particularly in documentation and chatbot response appropriateness.
- Users find that the **learning curve** for mastering YourGPT Chatbot can be steep and time-consuming.
- Users find the **premium cost too high** , especially for small businesses with limited budgets and technical expertise.
- Users find that **difficult learning** is needed to fully utilize the capabilities of YourGPT Chatbot, despite its friendly interface.

#### What Are Recent G2 Reviews of YourGPT Chatbot?

**["Powerful and Easy-to-Use AI Chatbot"](https://www.g2.com/survey_responses/yourgpt-chatbot-review-13134712)**

**Rating:** 5.0/5.0 stars

_— Masita F._

[Read full review](https://www.g2.com/survey_responses/yourgpt-chatbot-review-13134712)

**["Easy, Flexible AI Agent Building at an Affordable Price"](https://www.g2.com/survey_responses/yourgpt-chatbot-review-13160612)**

**Rating:** 4.0/5.0 stars

_— Verified User in Market Research_

[Read full review](https://www.g2.com/survey_responses/yourgpt-chatbot-review-13160612)

### [Mongoose Conversation Intelligence Platform](https://www.g2.com/products/mongoose-conversation-intelligence-platform/reviews)

Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right channel. Colleges and universities have achieved 8.7% enrollment growth, 20% higher retention rates, and a 300% increase in Giving Day donations using Mongoose, the Conversation Intelligence Platform built exclusively for higher ed. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement.

**Average Rating:** 4.6/5.0

**Total Reviews:** 102

#### How Do G2 Users Rate Mongoose Conversation Intelligence Platform?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Mongoose Conversation Intelligence Platform?

- **Seller:** [Mongoose](https://www.g2.com/sellers/mongoose)
- **Year Founded:** 2009
- **HQ Location:** Orchard Park, New York
- **Twitter:** @hellomongoose  
488 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c6e9616fcdd6cdafe4d55c4333dc3f252c34e6dab7011d14ae78450db880465&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhello-mongoose%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Education Management
- **Company Size:** 55% Medium, 22% Large

#### What Do G2 Reviewers Say About Mongoose Conversation Intelligence Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Mongoose, finding it intuitive and efficient for managing student interactions.
- Users praise the **intuitive dashboard and smart messaging** features of Mongoose for enhancing communication efficiency and organization.
- Users value the **responsive customer support** from Mongoose, enhancing their overall experience with the platform.
- Users find Mongoose to be a **valuable and easy-to-use tool** that enhances communication and outreach efforts.
- Users appreciate the **time-saving features** of Mongoose Conversation Intelligence Platform, streamlining communication and organizing student interactions efficiently.

##### Cons

- Users struggle with **integration issues** that hinder profile uploads and limit seamless use of Mongoose with other tools.
- Users struggle with **poor integration** , making uploading profiles and syncing with internal systems challenging and cumbersome.
- Users face **API integration issues** with Mongoose, making it difficult to upload or create student profiles smoothly.
- Users experience **communication issues** with Mongoose, particularly with call identification and notification management.
- Users experience **connection issues** with the Mongoose system, finding call identification and notifications inconvenient.

#### What Are Recent G2 Reviews of Mongoose Conversation Intelligence Platform?

**["Boosts Communication with Easy Setup"](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088)**

**Rating:** 4.5/5.0 stars

_— Elisa K._

[Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088)

**["Cute and motivating"](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848)**

**Rating:** 4.0/5.0 stars

_— Cassie M._

[Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848)

### [Botsonic](https://www.g2.com/products/botsonic/reviews)

Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more. Instead of the traditional rule-based and unintelligent chatbots of the current generation, Botsonic is very smart (thanks to Generative AI) and provides personalized responses from the business's own knowledge base, website, and other data sources, all in their own style guide. Additionally, companies have the flexibility to brand the bot with their own colors, logos, etc. With the capability to reduce support volume by up to 80%, Botsonic enables support teams to concentrate on high-value interactions, thereby enhancing customer satisfaction and brand loyalty.

**Average Rating:** 4.6/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Botsonic?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Control:** 8.7/10 (Category avg: 8.7/10)
- **Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Botsonic?

- **Seller:** [Writesonic, Inc.](https://www.g2.com/sellers/writesonic-inc)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, US
- **Twitter:** @WriteSonic  
17,502 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b86ec2da46a25cca92f4e279c45eeb39919cc1c50346ee04d8e33521998c5311&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwritesonic%2F&secure%5Burl_type%5D=linkedin_company_website)  
136 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 73% Small, 18% Medium

#### What Do G2 Reviewers Say About Botsonic?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **user-friendly experience** of Botsonic, appreciating its easy setup and no-code accessibility.
- Users praise the **easy setup** of Botsonic, facilitating quick integration without the need for coding skills.
- Users commend the **seamless integrations** of Botsonic, enhancing functionality without requiring any coding skills.
- Users find Botsonic **intuitive and user-friendly** , with easy setup and seamless integration for various applications.
- Users commend Botsonic for its **easy implementation** , enabling quick setup and integration without any coding skills required.

##### Cons

- Users face a **steep learning curve** due to limited guidance on optimizing and training the bot effectively.
- Users face challenges due to **AI limitations** related to transparency and guidance on training the bot effectively.
- Users experience **communication issues** with Botsonic's help desk, feeling unsupported and frustrated with technical problems.
- Users mention the **cost of upgrading** is necessary for serious use despite the initial free version.
- Users feel that **limited customization** options hinder their ability to tailor Botsonic for specific branding needs.

#### What Are Recent G2 Reviews of Botsonic?

**["Intuitive Bot Creation with Minor Upload Limitations"](https://www.g2.com/survey_responses/botsonic-review-12721709)**

**Rating:** 5.0/5.0 stars

_— Raheel N._

[Read full review](https://www.g2.com/survey_responses/botsonic-review-12721709)

**["Streamlined Communication for Educational Settings"](https://www.g2.com/survey_responses/botsonic-review-12418980)**

**Rating:** 5.0/5.0 stars

_— Helio M._

[Read full review](https://www.g2.com/survey_responses/botsonic-review-12418980)

### [DeepConverse](https://www.g2.com/products/deepconverse/reviews)

DeepConverse helps businesses automate and scale their customer conversations. DeepConverse offers Chatbot, Conversational Search, and Interactive Guides to provide a delightful support experience to your users. Trusted by leading brands like Pandora, Logitech, Jaybird, and many more. Backed with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, etc. By offering outstanding self-support for troubleshooting and delivering seamless customer support. DeepConverse AI gets trained in less than 30 minutes, enabling you to scale your % deflection month-over-month without having to increase your support efforts.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate DeepConverse?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Analytics:** 5.0/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind DeepConverse?

- **Seller:** [DeepConverse](https://www.g2.com/sellers/deepconverse)
- **Year Founded:** 2017
- **HQ Location:** United States
- **Twitter:** @DeepConverse  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a3428c7181b88ba4b4d13e36642d4275fbaa87a9d4b79c427ce85726dd46cdd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepconverse%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 46% Medium

#### What Do G2 Reviewers Say About DeepConverse?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation capabilities** of DeepConverse, which streamline processes and yield significant cost savings.
- Users highlight the **significant cost savings** achieved through DeepConverse's effective automation of customer support processes.
- Users value DeepConverse for its **exceptional business support** , enhancing customer support automation and achieving significant cost savings.
- Users commend DeepConverse for its **outstanding customer engagement** , significantly improving automation and efficiency in support processes.
- Users commend DeepConverse for their **exceptional customer support** that efficiently meets complex automation needs.

#### What Are Recent G2 Reviews of DeepConverse?

**["Versatile and robust customer support automation platform"](https://www.g2.com/survey_responses/deepconverse-review-9104944)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/deepconverse-review-9104944)

**["Perfect fit for fast growing companies"](https://www.g2.com/survey_responses/deepconverse-review-6689362)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/deepconverse-review-6689362)

#### What Are G2 Users Discussing About DeepConverse?

- [What is DeepConverse used for?](https://www.g2.com/discussions/what-is-deepconverse-used-for)

### [Helpwise](https://www.g2.com/products/helpwise/reviews)

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 178

#### How Do G2 Users Rate Helpwise?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 7.3/10 (Category avg: 8.7/10)
- **Analytics:** 7.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Helpwise?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 90% Small, 10% Medium

#### What Do G2 Reviewers Say About Helpwise?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer management** of Helpwise, appreciating helpful support and reliable assistance.
- Users commend the **excellent customer support** at Helpwise, highlighting patience and effective problem-solving assistance.
- Users commend the **easy access** to Helpwise support, ensuring seamless problem resolution and user satisfaction.
- Users find Helpwise's **patient and supportive technical assistance** invaluable for effective problem resolution and customer satisfaction.
- Users appreciate the **excellent platform usability** of Helpwise, making it a reliable choice for years.

#### What Are Recent G2 Reviews of Helpwise?

**["Keeps us organized and scaling simple!"](https://www.g2.com/survey_responses/helpwise-review-11420873)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873)

**["Excellent support and tool"](https://www.g2.com/survey_responses/helpwise-review-10941310)**

**Rating:** 5.0/5.0 stars

_— Julio César L._

[Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310)

#### What Are G2 Users Discussing About Helpwise?

- [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment
- [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for)

### [Botmaker](https://www.g2.com/products/botmaker/reviews)

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀

**Average Rating:** 4.5/5.0

**Total Reviews:** 276

#### How Do G2 Users Rate Botmaker?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Control:** 8.6/10 (Category avg: 8.7/10)
- **Analytics:** 7.9/10 (Category avg: 8.5/10)
- **Collection of information:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Botmaker?

- **Seller:** [Botmaker](https://www.g2.com/sellers/botmaker)
- **Company Website:** botmaker.com
- **Year Founded:** 2016
- **HQ Location:** Miami, US
- **Twitter:** @botmaker\_io  
312 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffd18b6654a3efaa0d9debb70b15d95393f5f337a6ce82cf2f4fa7b81cdeca56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotmaker%2F&secure%5Burl_type%5D=linkedin_company_website)  
191 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Analista
- **Top Industries:** Financial Services, Telecommunications
- **Company Size:** 60% Medium, 27% Small

#### What Do G2 Reviewers Say About Botmaker?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Botmaker, finding it intuitive and accessible for everyone.
- Users appreciate the **easy-to-use design** and various integrations, enhancing their productivity on the platform.
- Users value the **easy integrations** with various platforms, enhancing communication and streamlining their workflow effectively.
- Users appreciate the **ease of use** of Botmaker, which enhances productivity and facilitates quick development across various cases.
- Users love the **native integration options** of Botmaker, simplifying messaging across platforms like WhatsApp and social networks.

##### Cons

- Users often find **poor customer support** from Botmaker, making it challenging to resolve issues without assistance.
- Users experience **integration issues** between platforms and limited support, impacting their overall satisfaction with Botmaker.
- Users find the **limited customization** of Botmaker frustrating, hindering their ability to tailor reports and interfaces.
- Users express concern over **poor reporting** , with limited session insights and no updates on platform changes.
- Users find the **interface lacking** , as scrolling and limited reporting features hinder overall user experience.

#### What Are Recent G2 Reviews of Botmaker?

**["Best Enterprise AI enhanced Conversational Bots platform"](https://www.g2.com/survey_responses/botmaker-review-10183963)**

**Rating:** 5.0/5.0 stars

_— Carlos A. G._

[Read full review](https://www.g2.com/survey_responses/botmaker-review-10183963)

**["Exceptional Automation and Support with Botmaker"](https://www.g2.com/survey_responses/botmaker-review-12068086)**

**Rating:** 5.0/5.0 stars

_— JORGE OCTAVIO L._

[Read full review](https://www.g2.com/survey_responses/botmaker-review-12068086)

#### What Are G2 Users Discussing About Botmaker?

- [What is Botmaker used for?](https://www.g2.com/discussions/what-is-botmaker-used-for)

### [ShopPop](https://www.g2.com/products/pop-chat/reviews)

ShopPop makes Messenger a powerful marketing channel for your business by starting and automating conversations at scale. When you connect ShopPop to your business, you will grow your audience, handle all conversations in one inbox and re-engage them to get more sales and generate better leads.

**Average Rating:** 4.7/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate ShopPop?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind ShopPop?

- **Seller:** [ShopPop](https://www.g2.com/sellers/shoppop)
- **Year Founded:** 2016
- **HQ Location:** Amsterdam, Noord-Holland
- **Twitter:** @ShopPop  
102 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a2753417ee6cc78f8918b2f40b94c4eea8e700a3d560e37937d9cec4c1c19c6a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10610766%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 36% Medium

#### What Are Recent G2 Reviews of ShopPop?

**["Happy with POP"](https://www.g2.com/survey_responses/shoppop-review-4242709)**

**Rating:** 5.0/5.0 stars

_— Laura S._

[Read full review](https://www.g2.com/survey_responses/shoppop-review-4242709)

**["Excellent and useful platform"](https://www.g2.com/survey_responses/shoppop-review-4244571)**

**Rating:** 5.0/5.0 stars

_— Martin D._

[Read full review](https://www.g2.com/survey_responses/shoppop-review-4244571)

#### What Are G2 Users Discussing About ShopPop?

- [What is ShopPop used for?](https://www.g2.com/discussions/what-is-shoppop-used-for)

### [CBOT](https://www.g2.com/products/cbot/reviews)

CBOT started its journey by investing in R&D in AI technologies and became a leading conversational AI company with its 100% technology ownership, holistic product, and enterprise-level customer base. Our product, CBOT Platform enables the development of chatbots and virtual assistants. CBOT Platform is; - based on natural language processing (NLP) and machine learning (ML) technologies, - can serve on text and voice channels, - supports all languages ​​including Arabic, - integrated with websites, mobile applications, messaging and social media platforms and voice assistants, - provides information, performs tasks and makes suggestions based on the area of ​​use. Thanks to CBOT Platform, organizations can develop artificial intelligence-based chatbots and virtual assistants that can speak/chat like a human within the scope of use case. Companies can put it at the service of their employees, as well. So far, more than 40 enterprise virtual assistants have been developed through CBOT Platform. Since the beginning of 2019, CBOT has achieved great success. First, it created a reputable tech brand in the conversational AI field with more than 40 enterprise-level clients and many trusted partners. Second, it has developed a holistic product with 100% technology ownership, which is called “CBOT Platform”, based on natural language processing (NLP) and machine learning (ML) technologies. Third, CBOT has many achievements regarding partnerships with global brands. Some of them are highlighted below: - one of the first 20 Google RCS (Rich Communication Services) partners at the global scale in 2019 - featured as the leading 16 chatbot and virtual assistant companies on the global scale by Gartner in 2020 - selected as a WhatApp Business Solution Provider (BSP)

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate CBOT?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CBOT?

- **Seller:** [CBOT](https://www.g2.com/sellers/cbot)
- **Year Founded:** 2017
- **HQ Location:** Istanbul, Istanbul
- **Twitter:** @cbot\_ai  
1,261 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c18cf935fc1d2cb3013fea17402995ba143f636cb45d6bc95262fc695b212a6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcbot-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 42% Large, 33% Medium

#### What Are Recent G2 Reviews of CBOT?

**["Easy, Fast Virtual Assistant Builder and Manager"](https://www.g2.com/survey_responses/cbot-review-13112860)**

**Rating:** 4.0/5.0 stars

_— Pratik P._

[Read full review](https://www.g2.com/survey_responses/cbot-review-13112860)

**["A very efficient way to manage your customer support"](https://www.g2.com/survey_responses/cbot-review-6523467)**

**Rating:** 4.5/5.0 stars

_— Ercan C._

[Read full review](https://www.g2.com/survey_responses/cbot-review-6523467)

#### What Are G2 Users Discussing About CBOT?

- [What is CBOT used for?](https://www.g2.com/discussions/what-is-cbot-used-for)

### [KODIF](https://www.g2.com/products/kodif/reviews)

KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business.

**Average Rating:** 4.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate KODIF?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 9.5/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind KODIF?

- **Seller:** [KODIF](https://www.g2.com/sellers/kodif)
- **Year Founded:** 2021
- **HQ Location:** Palo Alto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39f04474eccf15b6566e9d07708618e58656eab0e79f6a07f4d2b26726af290d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkodifai%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods
- **Company Size:** 71% Medium, 19% Small

#### What Do G2 Reviewers Say About KODIF?

_AI-generated summary from verified user reviews_

##### Pros

- Users find KODIF incredibly **easy to use** , appreciating its intuitive interface and efficient information handling capabilities.
- Users find the **helpful support team** at Kodif invaluable for customization and efficient service delivery.
- Users appreciate the **responsive customer support** from Kodif, enhancing efficiency and improving overall service delivery.
- Users highlight KODIF's **efficiency** , enjoying streamlined tasks and faster responses that enhance productivity and customer satisfaction.
- Users value the **automation functionalities** of Kodif, enhancing efficiency and streamlining customer support processes.

##### Cons

- Users note the **complexity of automations** in KODIF, often requiring engineer assistance for optimal setup.
- Users face **integration difficulties** with KODIF, requiring custom solutions that complicate setup and management.
- Users face **integration challenges** with KODIF, requiring extra engineering support for effective data handoffs and functionality.
- Users find the **lack of integrations** with KODIF challenging, requiring extra engineering support for effective setup.
- Users face a slight **learning curve** with the UI, but it improves quickly with inquiries and support.

#### What Are Recent G2 Reviews of KODIF?

**["Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement"](https://www.g2.com/survey_responses/kodif-review-12704371)**

**Rating:** 4.0/5.0 stars

_— Saad M._

[Read full review](https://www.g2.com/survey_responses/kodif-review-12704371)

**["Unmatched AI Performance and Exceptional Support with KODIF"](https://www.g2.com/survey_responses/kodif-review-11918921)**

**Rating:** 5.0/5.0 stars

_— Lauryn D._

[Read full review](https://www.g2.com/survey_responses/kodif-review-11918921)

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[Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence)

[Loyalty Management Software](https://www.g2.com/categories/loyalty-management)

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- [Bot Platforms](/categories/bot-platforms)

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[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Show More

* * *

## How Do You Choose the Right Chatbots Software?

### What You Should Know About Chatbots Software

### What are Chatbots?

Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

#### What Types of Chatbots Exist?

The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

**Button-based bots**

Users interact with these chatbots through menus and buttons.

**Keyword recognition-based chatbots**

Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

**Contextual chatbots**

Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

### What are the Common Features of Chatbots?

To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

**Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

**Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

**Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

**Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

**Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

### What are the Benefits of Chatbots?

Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

**More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

**They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

**Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

### Who Uses Chatbots?

Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

**Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

**Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

**Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

### What are the Alternatives to Chatbots?

As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

[Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

[Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

#### Software Related to Chatbots

The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

[Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

[Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

### Challenges with Chatbots

A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

**Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

**Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

### Which Companies Should Buy Chatbots?

Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

**Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

**Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

**Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

### How to Buy Chatbots

When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

#### Requirements Gathering (RFI/RFP) for Chatbots

Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

Some initial questions which should be asked include:

- Which are the channels that are supported?
- How long does it take to set up?
- How easy is it to script the chatbots?
- How is the offering priced?

#### Compare Chatbots

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Chatbots

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Chatbots Trends

In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software.

**Conversational interfaces**

In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries.

Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data.

**Voice**

Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world.

**Artificial intelligence**

AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.