# Best Chatbots Software - Page 6

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,300+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Ada

Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-01T12%3A24%3A48Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fcx_tag_filter%3D32%252C47%26page%3D6&secure%5Btoken%5D=77a3745bf78bfd01a3b34406533873e24f78c76d46ffb201f76bc42a6e84719f&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo)

### [Fini](https://www.g2.com/products/fini/reviews)

Fini is the #1 AI agent for customer service. Fini doesn’t just answer, it learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume. When needed, Fini seamlessly hands off complex cases to your team with full conversation and action history, ensuring no customer is left behind. Fini consistently delivers more accurate, higher-quality answers and handles more complex queries than any other AI agent. Fini comes with the industry’s most robust end-to-end capabilities, empowering teams to analyze, train, test, and deploy - all within a secure, no-code workspace designed for continuous quality improvement. - Analyze: Instantly surface deep insights and AI-powered suggestions to maximize performance and spot new automation opportunities. - Train: Simple, no-code tools to configure Fini’s knowledge, workflows, tone, and actions, continuously adapting from real ticket data. - Test: A full-featured testing suite to evaluate, refine, and ensure Fini’s answer quality and reliability before and after you go live. - Deploy: Easily launch Fini across all your customer service channels and helpdesks, including Zendesk, Intercom, Salesforce, HubSpot, and more. Fini is powered by the proprietary RAGless Retrieval Engine, a breakthrough RAGless architecture purpose-built for support automation. Every layer is optimized for precision, speed, security, and reliability, allowing Fini to autonomously resolve more conversations, across more channels, than competing AI agents. Fini integrates natively or via API with all major helpdesks, CRMs, and channels, and adapts to your unique workflows. Your team can focus on priority issues, using full context and Copilot assist, while Fini continuously improves from every interaction, raising the standard for customer satisfaction at scale. Choose Fini to deliver instant, empathy-driven support, while your team enjoys more time for high-value work and your business achieves the next level of customer success.

**Average Rating:** 4.9/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Fini?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Fini?

- **Seller:** [Fini](https://www.g2.com/sellers/fini)
- **Year Founded:** 2022
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c9359bf4f3ecc94f2ebb77d62517389c8d37a9847e41d5bd7a3e30da4c6d7e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusefini&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 62% Medium, 38% Small

#### What Do G2 Reviewers Say About Fini?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Fini for their **exceptional customer support** , highlighting responsiveness and a true partnership approach.
- Users praise Fini for its **super easy integrations** , allowing them to see immediate value from the product.
- Users commend Fini for its **incredible support team** , which provides prompt assistance and values customer feedback.
- Users value the **exceptional support and partnership** Fini offers, enhancing their overall experience with the product.
- Users value the **customizability** of Fini, appreciating its tailored solutions and effective dashboard tools for success.

#### What Are Recent G2 Reviews of Fini?

**["Fini cut our reply time to 1 hour and freed up team capacity"](https://www.g2.com/survey_responses/fini-review-12621744)**

**Rating:** 5.0/5.0 stars

_— Kai M._

[Read full review](https://www.g2.com/survey_responses/fini-review-12621744)

**["Fast Time-to-Value, Powerful Software & AI, and World Class Onboarding with Fini"](https://www.g2.com/survey_responses/fini-review-13188940)**

**Rating:** 4.5/5.0 stars

_— Alec L._

[Read full review](https://www.g2.com/survey_responses/fini-review-13188940)

### [Warmly](https://www.g2.com/products/warmly-warmly/reviews)

Warmly is an AI-native revenue platform built for B2B companies. Headquartered in San Francisco, Warmly deploys two AI agents that run your entire go-to-market motion - the TAM Agent for outbound and the Inbound Agent for website conversion. Together, they identify, engage, and convert buyers into pipeline around the clock, with no reliance on manual headcount. Most revenue teams are stuck in the same loop. SDRs spend hours researching accounts, building lists, and sending outreach that rarely lands at the right moment. Meanwhile, the website - the highest-intent channel in the entire funnel - quietly loses buyers every single day. Visitors show up, look around, and leave without ever talking to a human. By the time a rep follows up, the window is closed. In a world where 78% of buyers choose the vendor that responds first, speed and precision are everything. Meet Warmly's two AI agents. They work your inbound and outbound motions simultaneously, 24/7, without burning headcount. The TAM Agent handles outbound. It maps your entire addressable market, scores accounts by ICP fit and real-time buying intent, and automatically identifies the right contacts within each buying committee. From there, it orchestrates coordinated campaigns across email, LinkedIn, and ads - reaching the right person, at the right time, with the right message, across the right channel. As signals shift, the TAM Agent reprioritizes in real time, always focusing on the accounts most likely to convert. The Inbound Agent works your website. It identifies every visitor at the person level - not just the company - and instantly understands where they are in the buying journey. High-intent visitors are greeted with AI-powered chat, live demos, personalized offers, and one-click meeting booking. Hot leads get routed to the right rep the moment they arrive. Anyone who leaves without converting gets re-engaged through automated follow-up and LinkedIn ad retargeting. Your website stops leaking pipeline. Both agents run on the Warmly Context Graph - a unified data layer combining 250+ signals, 400 million B2B contacts, and first, second, and third-party intent data into a complete picture of every account and contact. Every interaction feeds back into the system, so the agents get smarter over time. Companies like TrustArc, TigerGraph, Kadence, and Innerspace have replaced costly SDR services with Warmly's AI agents - cutting CAC by 50%, and eliminating $20,000 to $40,000 a month in outsourced SDR costs.

**Average Rating:** 4.5/5.0

**Total Reviews:** 242

#### How Do G2 Users Rate Warmly?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 7.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Warmly?

- **Seller:** [Warmly](https://www.g2.com/sellers/warmly)
- **Company Website:** warmly.ai
- **Year Founded:** 2020
- **HQ Location:** San Francisco, CA
- **Twitter:** @warmlyai  
526 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3d2ce82fc364a1bf6e883bda5d67750c6ddd19d6b0582851a6929cf526fb149e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwarmly-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 77% Small, 21% Medium

#### What Do G2 Reviewers Say About Warmly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **lead generation capabilities** of Warmly, enhancing engagement with real-time insights and support.
- Users find Warmly's **intuitive interface and support** incredibly helpful for effective account-based marketing strategies.
- Users find Warmly's **ease of use** impressive, particularly appreciating the simple setup and clear dashboard layout.
- Users appreciate the **seamless integration with Slack** , enabling quick actions based on real-time website visitor insights.
- Users find the **easy setup** of Warmly quick and straightforward, enabling immediate results from day one.

##### Cons

- Users report **data inaccuracy** , with failures in correctly identifying visitors, leading to frustrations and lack of trust.
- Users find Warmly **expensive** , especially for small businesses, deterring them from upgrading from the free plan.
- Users report **inaccuracy** in visitor identification, struggling with misleading data and inconsistent recognition of known contacts.
- Users report **inaccurate data** with Warmly, citing mismatched identifications and a lack of reliable visitor tracking.
- Users find **limited integrations** with Warmly problematic, leading to increased credits used on internal website visits.

#### What Are Recent G2 Reviews of Warmly?

**["A flashlight on anonymous traffic and an orchestra for our GTM motion"](https://www.g2.com/survey_responses/warmly-review-12669719)**

**Rating:** 4.5/5.0 stars

_— Paul B._

[Read full review](https://www.g2.com/survey_responses/warmly-review-12669719)

**["Powerful Engagement with Dedicated Support"](https://www.g2.com/survey_responses/warmly-review-12674160)**

**Rating:** 4.0/5.0 stars

_— Udit K._

[Read full review](https://www.g2.com/survey_responses/warmly-review-12674160)

### [Atonom](https://www.g2.com/products/atonom/reviews)

Atonom gives teams back time by taking real work off their plate. Cloud Employees handle repetitive, high-volume tasks so human teams can focus on judgment, relationships, and higher-impact work only people can do.

**Average Rating:** 4.9/5.0

**Total Reviews:** 136

#### How Do G2 Users Rate Atonom?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Control:** 9.4/10 (Category avg: 8.7/10)
- **Analytics:** 9.4/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Atonom?

- **Seller:** [Atonom](https://www.g2.com/sellers/atonom)
- **Year Founded:** 2018
- **HQ Location:** Provo, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c18ee36a74dd9c31e853360e6c782fff85e66a0044372af0319cdf65e8dd19c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatonomai%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 52% Small, 43% Medium

#### What Do G2 Reviewers Say About Atonom?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **quick integration and excellent support** from Atonom, enhancing productivity and user experience.
- Users appreciate the **user-friendly software** of Atonom, enjoying seamless navigation and efficient notification systems.
- Users value the **website visitor insights** feature of Atonom, enhancing targeting and data collection for marketing strategies.
- Users value the **real-time lead engagement** capabilities of Atonom, enhancing connection with potential customers effectively.
- Users value the **robust customer engagement features** of Atonom, enhancing real-time interaction with website visitors.

##### Cons

- Users note a **steep learning curve** with Atonom, requiring time and dedication to fully utilize its features.
- Users find the **steep learning curve** challenging, often requiring significant time to unlock the platform’s full potential.
- Users find that Atonom requires a significant amount of **time and dedication** to fully understand and utilize effectively.
- Users find the **complexity of the platform** requires significant time and commitment to fully understand and optimize.
- Users find **identification issues** frustrating, as it limits knowledge of individual visitors rather than just companies.

#### What Are Recent G2 Reviews of Atonom?

**["An efficient and easy-to-use tool for monitoring signals."](https://www.g2.com/survey_responses/atonom-review-10375210)**

**Rating:** 4.5/5.0 stars

_— Dr. Will Hernando R._

[Read full review](https://www.g2.com/survey_responses/atonom-review-10375210)

**["A usable marketing and lead gen tool"](https://www.g2.com/survey_responses/atonom-review-10428404)**

**Rating:** 4.5/5.0 stars

_— Jamie M._

[Read full review](https://www.g2.com/survey_responses/atonom-review-10428404)

#### What Are G2 Users Discussing About Atonom?

- [What is ChatFunnels used for?](https://www.g2.com/discussions/what-is-chatfunnels-used-for)

### [Kindly](https://www.g2.com/products/kindly/reviews)

Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others.

**Average Rating:** 4.9/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Kindly?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Control:** 8.9/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kindly?

- **Seller:** [Kindly](https://www.g2.com/sellers/kindly)
- **Year Founded:** 2016
- **HQ Location:** Oslo, NO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9d5633c4215e8994ad479abf708337a26398e908ff04032f20a6a518d2e10f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkindlyai%2F&secure%5Burl_type%5D=linkedin_company_website)  
99 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Medium, 41% Small

#### What Do G2 Reviewers Say About Kindly?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** provided by Kindly, noting their genuine interest in helping businesses succeed.
- Users appreciate the **intuitive ease of use** of Kindly, making setup and navigation a breeze.
- Users value the **genuine support** from Kindly's team, enhancing their business efficiency and customer experience significantly.
- Users appreciate the **easy implementation and improvement** of Kindly, greatly enhancing the overall customer experience.
- Users value the **intuitive design and time-saving features** of Kindly, alongside responsive customer support and customization options.

##### Cons

- Users find the **learning curve challenging** , especially for newcomers who struggle with navigation and settings clarity.
- Users note a **steep learning curve** for newcomers, particularly in navigating settings and understanding features.
- Users find the **extra work and maintenance** required for the AI chatbot to be a significant drawback, despite long-term savings.
- Users find the **complexity of settings** challenging, as it's often unclear where to make specific adjustments.
- Users find the **complex usability** confusing, especially when navigating between settings and context fields.

#### What Are Recent G2 Reviews of Kindly?

**["Easy to work with, awesome."](https://www.g2.com/survey_responses/kindly-review-8853265)**

**Rating:** 5.0/5.0 stars

_— Emil A._

[Read full review](https://www.g2.com/survey_responses/kindly-review-8853265)

**["I couldn't recommend working with Kindly enough."](https://www.g2.com/survey_responses/kindly-review-8744213)**

**Rating:** 5.0/5.0 stars

_— John S._

[Read full review](https://www.g2.com/survey_responses/kindly-review-8744213)

#### What Are G2 Users Discussing About Kindly?

- [What is Kindly used for?](https://www.g2.com/discussions/what-is-kindly-used-for)

### [SalesMonk](https://www.g2.com/products/salesmonk/reviews)

SalesMonk is a GTM revenue platform that turns anonymous website traffic into qualified sales meetings by combining visitor de-anonymization, intent tracking, and AI-powered agents. It identifies which companies are on your site in real time, analyzes their behavior and buying intent, and then uses intelligent chat/voice workflows to answer product, pricing, and implementation questions, qualify using BANT/MEDDIC-style logic, and book meetings directly to your reps’ calendars. Designed for B2B SaaS and ABM motions, SalesMonk helps marketing capture the 97% of visitors who never fill forms, gives sales a live feed of high-intent accounts on the site, and creates an always-on, inbound‑led outbound engine that drives more pipeline from existing traffic. See what we offer, visit: SalesMonk.ai

**Average Rating:** 4.8/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate SalesMonk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SalesMonk?

- **Seller:** [SalesMonk](https://www.g2.com/sellers/salesmonk)
- **HQ Location:** Delaware, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b5ebeb955bc36ea9f3fa79dfa8254b1c1336d2d57e77194d354088cf11af6b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmonk-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®
- **Ownership:** Tanuj Mendiratta
- **Phone:** +919096097030

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 44% Small, 31% Medium

#### What Do G2 Reviewers Say About SalesMonk?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from **automation** with SalesMonk, enhancing lead engagement and streamlining follow-ups for efficiency.
- Users highlight the **automation of lead engagement** in SalesMonk, enhancing efficiency and improving conversion rates.
- Users benefit from **automated conversation management** , enhancing lead engagement and improving response rates significantly.
- Users find SalesMonk **extremely helpful** for automating lead engagement and improving response rates, boosting conversions efficiently.
- Users value the **automation of lead engagement** in SalesMonk, enhancing efficiency and response rates significantly.

##### Cons

- Users highlight **dependency issues** with SalesMonk, which may hinder personal interactions and create reliance on the tool.
- Users note **usage limitations** , such as lack of external data access and feeling overly automated for personalized interactions.
- Users find the **lack of personalization** in SalesMonk's AI responses can detract from the experience with high-value leads.
- Users find the **complex configuration** process time-consuming, impacting the overall effectiveness of the tool.
- Users find the **cost can seem high** if lead volume is low, causing budget concerns for some businesses.

#### What Are Recent G2 Reviews of SalesMonk?

**["Hot Account Alerts That Actually Lead to Meetings"](https://www.g2.com/survey_responses/salesmonk-review-12590410)**

**Rating:** 5.0/5.0 stars

_— Salil P._

[Read full review](https://www.g2.com/survey_responses/salesmonk-review-12590410)

**["One Platform Replaced Our Entire Outbound Stack"](https://www.g2.com/survey_responses/salesmonk-review-12588498)**

**Rating:** 5.0/5.0 stars

_— Gaurav M._

[Read full review](https://www.g2.com/survey_responses/salesmonk-review-12588498)

### [Spur](https://www.g2.com/products/spurtastic-tech-spur/reviews)

A chat automation platform that helps businesses streamline communications and build a seamless shopping experience across messaging channels.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Spur?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Spur?

- **Seller:** [Spurtastic Tech](https://www.g2.com/sellers/spurtastic-tech)
- **Year Founded:** 2021
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d90cb27a7e1f934c8bd3d38d7fd4b68964a64dcd886028a0681596944d80f74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspurnow%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 85% Small, 15% Medium

#### What Do G2 Reviewers Say About Spur?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of Spur, appreciating their quick, effective solutions and genuine care.
- Users value the **ease of implementation** with Spur, enhancing their business operations and overall efficiency.
- Users value the **easy-to-implement features** of Spur, enhanced by excellent support and innovative additions.
- Users commend Spur for their **exceptional support team** , providing quick and effective solutions without hassle.
- Users appreciate the **implementation ease** of Spur, highlighting its user-friendly features and excellent support.

##### Cons

- Users experience occasional **software bugs** in Spur, though fixes are implemented quickly, minimizing disruption.

#### What Are Recent G2 Reviews of Spur?

**["The best UX software with a great team for help for any problems"](https://www.g2.com/survey_responses/spur-review-11677961)**

**Rating:** 5.0/5.0 stars

_— Athul R._

[Read full review](https://www.g2.com/survey_responses/spur-review-11677961)

**["Effortless Access and Swift Support"](https://www.g2.com/survey_responses/spur-review-12918605)**

**Rating:** 4.0/5.0 stars

_— ram ._

[Read full review](https://www.g2.com/survey_responses/spur-review-12918605)

### [Zaapi](https://www.g2.com/products/zaapi/reviews)

The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience.

**Average Rating:** 4.7/5.0

**Total Reviews:** 36

#### How Do G2 Users Rate Zaapi?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zaapi?

- **Seller:** [Zaapi](https://www.g2.com/sellers/zaapi)
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 63% Small, 24% Medium

#### What Do G2 Reviewers Say About Zaapi?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zaapi to have a **user-friendly design** , making daily customer support effortless and efficient.
- Users appreciate the **easy setup and intuitive interface** of Zaapi, enhancing daily customer support efficiency across multiple channels.
- Users praise Zaapi for its **efficiency** , making chat management and response automation seamless and time-saving.
- Users appreciate the **seamless integrations** of Zaapi, enhancing efficiency by unifying various communication channels in one platform.
- Users praise Zaapi for its **easy setup** , enabling efficient management of multiple chat channels with minimal effort.

##### Cons

- Users note that **required improvements** include better reporting options, faster performance, and enhanced customer data management.
- Users experience **usage limitations** with Zaapi, particularly concerning file size restrictions for images and videos.
- Users feel the pricing is **a bit high** and could be clearer, with unexpected additional charges for credits.
- Users note the **limited features** of Zaapi, missing important tools for conversion and advanced workflows.
- Users note several **missing features** , particularly in conversion and advanced workflows, affecting the overall functionality.

#### What Are Recent G2 Reviews of Zaapi?

**["All-in-One Chat Solution That Empowers Teamwork"](https://www.g2.com/survey_responses/zaapi-review-12918159)**

**Rating:** 5.0/5.0 stars

_— Natavadee S._

[Read full review](https://www.g2.com/survey_responses/zaapi-review-12918159)

**["Reliable Omnichannel Platform with Excellent Support"](https://www.g2.com/survey_responses/zaapi-review-13058934)**

**Rating:** 5.0/5.0 stars

_— derrick t._

[Read full review](https://www.g2.com/survey_responses/zaapi-review-13058934)

### [Verint Intelligent Virtual Assistant](https://www.g2.com/products/verint-intelligent-virtual-assistant/reviews)

Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants.

**Average Rating:** 4.5/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Verint Intelligent Virtual Assistant?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Verint Intelligent Virtual Assistant?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Company Size:** 75% Large, 17% Medium

#### What Do G2 Reviewers Say About Verint Intelligent Virtual Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional support** from Verint in enhancing the customer experience with easy bot building and NLU capabilities.
- Users value the **excellent customer support** from Verint, enhancing their experience with innovative ideas and seamless bot integration.
- Users praise the **ease of use** of the Verint Intelligent Virtual Assistant, highlighting excellent support for enhancements.
- Users value the **easy integrations** and strong support from the Verint team for enhancing customer experience.
- Users value the **supportive team** behind Verint Intelligent Virtual Assistant, enabling tailored enhancements for improved engagement.

##### Cons

- Users express frustration over **access limitations** due to extra fees for NLU and inadequate Salesforce integration.
- Users report **limitations in AI capabilities** with Verint Intelligent Virtual Assistant, affecting build flexibility and real-time performance.
- Users report **connectivity issues** with Verint Intelligent Virtual Assistant, limiting real-time performance and complicating bot functionality.
- Users are concerned about the **extra costs for NLU adds** , limiting control over the bot's capabilities.
- Users find the **costly NLU add-ons** frustrating, preferring more integrated solutions without extra expenses.

#### What Are Recent G2 Reviews of Verint Intelligent Virtual Assistant?

**["Improves Efficiency with Intelligent Self-Service"](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13175519)**

**Rating:** 5.0/5.0 stars

_— Karuna S._

[Read full review](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13175519)

**["Quick, Accurate, and Straight to the Point"](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13085858)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13085858)

#### What Are G2 Users Discussing About Verint Intelligent Virtual Assistant?

- [What is Verint Intelligent Virtual Assistant used for?](https://www.g2.com/discussions/what-is-verint-intelligent-virtual-assistant-used-for) - 1 comment

### [ProProfs Chat](https://www.g2.com/products/proprofs-proprofs-chat/reviews)

ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise level business, providing instant support to valuable customers and visitors on your site becomes a piece a of cake with the integration of this software. ProProfs Chat comes with special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means. ProProfs Chat is also an extensive software that comes with intuitive capabilities. These help to examine the behavior of website visitors through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based on chat distribution, hands-on assistance with co-browsing and snapshot features. Other than that, the visitor chat window offers ultimate flexibility, customizability and total compatibility to your website. Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators’ performance reports, and more. ProProfs Chat also provides personalized deployment services, with a committed success manager, 24/7 online support, multiple location backup with multi layered data privacy and security. We offer a no-obligation 15-day free trial that helps you decide whether the software can help you save time and still answer customer queries hassle-free or not.

**Average Rating:** 4.5/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate ProProfs Chat?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 6.7/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ProProfs Chat?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 51% Small, 31% Medium

#### What Are Recent G2 Reviews of ProProfs Chat?

**["Better Customer Service with ProProfs Chat"](https://www.g2.com/survey_responses/proprofs-chat-review-8009953)**

**Rating:** 4.5/5.0 stars

_— Abhishek G._

[Read full review](https://www.g2.com/survey_responses/proprofs-chat-review-8009953)

**["An interesting Chat solution for any customer facing website."](https://www.g2.com/survey_responses/proprofs-chat-review-8001701)**

**Rating:** 4.5/5.0 stars

_— Arpi J._

[Read full review](https://www.g2.com/survey_responses/proprofs-chat-review-8001701)

#### What Are G2 Users Discussing About ProProfs Chat?

- [What is ProProfs Chat used for?](https://www.g2.com/discussions/what-is-proprofs-chat-used-for)

### [SleekFlow](https://www.g2.com/products/sleekflow/reviews)

SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

**Average Rating:** 4.6/5.0

**Total Reviews:** 201

#### How Do G2 Users Rate SleekFlow?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Control:** 8.6/10 (Category avg: 8.7/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SleekFlow?

- **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow)
- **Company Website:** sleekflow.io
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **Twitter:** @sleekflow\_io  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8411beacfe8eee98ccf57a891aba99b7d1c3699783ac9d7e144d97594ebe7637&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsleekflow&secure%5Burl_type%5D=linkedin_company_website)  
204 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Founder
- **Top Industries:** Retail, Health, Wellness and Fitness
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About SleekFlow?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SleekFlow to be **very easy to implement** , thanks to helpful guidance and effective features.
- Users commend the **excellent customer support** of SleekFlow, highlighting fast responses and useful assistance for effective communication.
- Users love the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and improving efficiency.
- Users value the **handy AI agent** of SleekFlow for efficiently qualifying leads and enhancing customer communication.
- Users find that the **time-saving automation** of SleekFlow helps them manage customer messages efficiently and effectively.

##### Cons

- Users note the **lack of essential features** in SleekFlow, wishing for improved response tracking and message management.
- Users frequently face **slow loading** issues with SleekFlow, causing frustration during message access and app performance.
- Users find the **pricing steep** for SleekFlow, especially for smaller teams, impacting accessibility and value.
- Users express concerns over **limited customization** , particularly regarding contact quotas and analytics options in SleekFlow.
- Users feel that the **limited features** of SleekFlow restrict functionality, especially for those on lower-tier plans.

#### What Are Recent G2 Reviews of SleekFlow?

**["Sleekflow Makes Multi-Channel Messaging and Automation Effortless."](https://www.g2.com/survey_responses/sleekflow-review-13065757)**

**Rating:** 4.5/5.0 stars

_— Sujal S._

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757)

**["SleekFlow Streamlined Our DMs and Boosted Productivity"](https://www.g2.com/survey_responses/sleekflow-review-12673937)**

**Rating:** 5.0/5.0 stars

_— Yik Wang C._

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937)

#### What Are G2 Users Discussing About SleekFlow?

- [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for)

### [TARS](https://www.g2.com/products/tars/reviews)

Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow.

**Average Rating:** 4.6/5.0

**Total Reviews:** 149

#### How Do G2 Users Rate TARS?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 9.0/10 (Category avg: 8.7/10)
- **Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind TARS?

- **Seller:** [TARS](https://www.g2.com/sellers/tars)
- **Year Founded:** 2016
- **HQ Location:** Newark, DE
- **Twitter:** @hellotars\_ai  
765 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e1934d67f2428efcf125e394c2d442ae2b9afec1d5ae5364f9778b36a508d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10377263%2F&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About TARS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization options** of TARS bots, enhancing brand consistency and user engagement seamlessly.
- Users celebrate the **customer success** aspect of TARS, experiencing increased leads and enhanced engagement through personalized bots.
- Users love the **customizability** of TARS, enabling tailored bots that enhance brand consistency and user engagement.
- Users love the **high level of customization** in TARS, allowing bots to reflect their brand and engage effectively.
- Users enjoy the **ease of use** of TARS, leading to increased engagement and higher completion rates for forms.

#### What Are Recent G2 Reviews of TARS?

**["Fulfill the requirement on time with adequate support."](https://www.g2.com/survey_responses/tars-review-9329988)**

**Rating:** 4.5/5.0 stars

_— SAIPRASAD C._

[Read full review](https://www.g2.com/survey_responses/tars-review-9329988)

**["Incredible tool for creating a chatbot"](https://www.g2.com/survey_responses/tars-review-9058767)**

**Rating:** 5.0/5.0 stars

_— Khushboo K._

[Read full review](https://www.g2.com/survey_responses/tars-review-9058767)

#### What Are G2 Users Discussing About TARS?

- [What is TARS used for?](https://www.g2.com/discussions/what-is-tars-used-for) - 1 comment

### [LiveChatAI](https://www.g2.com/products/livechatai/reviews)

Reduce support volume and boost customer satisfaction in minutes with LiveChatAI — a powerful AI-driven live chat solution. Seamlessly combining human and AI support, LiveChatAI instantly answers customer questions using your own documentation, FAQs, and website content. 💬 AI + Human Chat: Let the AI handle common questions, and smoothly hand off to your team when needed. ⚡ Instant Answers: Trained on your content, LiveChatAI gives accurate, real-time replies—no need for manual scripting. 📉 Lower Support Load: Deflect repetitive queries so your team can focus on complex issues. 🎯 Fast Setup: Connect your docs, go live in minutes—no code required. Give your customers the support they need, when they need it—without burning out your team.

**Average Rating:** 4.6/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate LiveChatAI?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Control:** 9.1/10 (Category avg: 8.7/10)
- **Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Collection of information:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind LiveChatAI?

- **Seller:** [LiveChatAI](https://www.g2.com/sellers/livechatai)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **Twitter:** @LiveChatAI  
127 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7d6ba2df9205dc47c413be10a3f8a66ab2f1a66831c19351dbe33550bab273d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flivechatai%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 34% Medium

#### What Do G2 Reviewers Say About LiveChatAI?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **immediate customer support** offered by LiveChatAI, enhancing overall satisfaction and response efficiency.
- Users value the **instant response and multilingual support** of LiveChatAI, enhancing customer experience significantly.
- Users highlight the **quick and accurate responses** from LiveChatAI, significantly enhancing customer satisfaction and support efficiency.
- Users love the **ease of implementation** of LiveChatAI, making it simple to enhance customer support effortlessly.
- Users praise the **easy setup** of LiveChatAI, enjoying immediate support and seamless integration with their content.

##### Cons

- Users find the **time-consuming AI training** process and limitations in handling complex queries frustrating at times.
- Users find LiveChatAI's subscription costs to be **expensive for small businesses** , prompting some to switch to alternatives.
- Users find the **pricing structure unfavorable** , as it lacks flexibility and can lead to unnecessary expenses.
- Users experience **inaccuracy** in responses when the AI struggles with complex or nuanced questions, affecting reliability.
- Users find the **learning curve to train LiveChatAI** time-consuming, often needing human intervention for certain issues.

#### What Are Recent G2 Reviews of LiveChatAI?

**["A successful chatbot"](https://www.g2.com/survey_responses/livechatai-review-11756102)**

**Rating:** 5.0/5.0 stars

_— Celal Y._

[Read full review](https://www.g2.com/survey_responses/livechatai-review-11756102)

**["Great Tool for Live Chat"](https://www.g2.com/survey_responses/livechatai-review-9870116)**

**Rating:** 5.0/5.0 stars

_— kiran d._

[Read full review](https://www.g2.com/survey_responses/livechatai-review-9870116)

### [Emovur - WhatsApp Business API](https://www.g2.com/products/emovur-whatsapp-business-api/reviews)

Emovur – Complete WhatsApp Business API Solution. Emovur is a comprehensive WhatsApp Business API platform designed to help businesses scale their communication effortlessly. Whether you're managing customer interactions, automating workflows, or running targeted campaigns, Emovur provides everything you need to leverage WhatsApp for business growth. Key Features: ✅ Campaign Manager – Launch and track WhatsApp marketing campaigns with ease. ✅ No-Code AI Chatbots – Automate conversations with intelligent, no-code chatbots. ✅ WhatsApp CRM – Manage leads, sales, and customer interactions from a unified inbox. ✅ Shared Team Inbox – Enable seamless collaboration with multiple agents handling chats. ✅ WhatsApp E-commerce & Payments – Sell and collect payments directly on WhatsApp. ✅ Click-to-WhatsApp (CTWA) Ads – Drive conversions with optimized WhatsApp ads. ... and much more! 🤝 More Than Just a SaaS Platform Emovur isn’t just another WhatsApp API provider—we are solution experts. Our team works with you to understand your business needs, uncover growth opportunities, and help you fully maximize the power of WhatsApp Business API. With a dedicated relationship manager, you get personalized support, strategic consultancy, and hands-on guidance whenever you need it. Why Choose Emovur? 💰 Affordable & Scalable – Designed to fit businesses of all sizes, from startups to enterprises. 🔒 Reliable & Secure – Enterprise-grade security and uptime you can trust. 🎯 Expert-Led Approach – We bring deep expertise to help you achieve your WhatsApp goals. Start your journey with Emovur and unlock the full potential of WhatsApp for your business!🚀

**Average Rating:** 4.7/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Emovur - WhatsApp Business API?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 9.6/10 (Category avg: 8.7/10)
- **Analytics:** 9.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Emovur - WhatsApp Business API?

- **Seller:** [Emovur](https://www.g2.com/sellers/emovur)
- **Year Founded:** 2018
- **HQ Location:** Bengaluru , IN
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=792081a907f991a3be4b5446bd6f75cb98f58139260abfbd32f84821a98883cf&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Femovur&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Small, 33% Medium

#### What Do G2 Reviewers Say About Emovur - WhatsApp Business API?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** of Emovur, facilitating smooth setups and prompt assistance throughout.
- Users find the **ease of use** with Emovur's intuitive interface and quick setup to be a game-changer.
- Users value the **easy integrations** with Emovur, enjoying fast onboarding and seamless customer engagement features.
- Users value the **time-saving integration** of Emovur's WhatsApp Business API, enhancing communication and efficiency effortlessly.
- Users note the **significant increase in engagement** with customers thanks to Emovur's effective automation and support features.

##### Cons

- Users desire a **separate login ID feature** for clients to easily access their specific leads and forms.
- Users report encountering **buggy features** on the Emovur dashboard, impacting usability and functionality.
- Users report encountering **buggy sections on the dashboard** , impacting their overall experience with the Emovur platform.
- Users find the **difficult learning** curve of Emovur challenging, especially for those new to the platform.
- Users find the **UX challenging for beginners** , which can hinder their initial engagement with Emovur.

#### What Are Recent G2 Reviews of Emovur - WhatsApp Business API?

**["Best WhatApp Business API for Small medium large Businesses"](https://www.g2.com/survey_responses/emovur-whatsapp-business-api-review-11044074)**

**Rating:** 5.0/5.0 stars

_— Anil P._

[Read full review](https://www.g2.com/survey_responses/emovur-whatsapp-business-api-review-11044074)

**["Fast Onboarding with Some Room for Improvement"](https://www.g2.com/survey_responses/emovur-whatsapp-business-api-review-12416976)**

**Rating:** 4.0/5.0 stars

_— Dhruv S._

[Read full review](https://www.g2.com/survey_responses/emovur-whatsapp-business-api-review-12416976)

### [Watermelon](https://www.g2.com/products/watermelon/reviews)

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey.

**Average Rating:** 4.5/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Watermelon?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 8.2/10 (Category avg: 8.7/10)
- **Analytics:** 7.4/10 (Category avg: 8.5/10)
- **Collection of information:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Watermelon?

- **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon)
- **Year Founded:** 2018
- **HQ Location:** Utrecht, NL
- **Twitter:** @WatermelonHQ  
2,988 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fed7037f4b5ed1042eac589e65ae5f18ee710a92f3306e5ee47eaecd1a274c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatermelon-b-v-%2F&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Education Management
- **Company Size:** 67% Small, 29% Medium

#### What Do G2 Reviewers Say About Watermelon?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Watermelon **very easy to set up** and appreciate its helpful customer service and chatbot functionality.
- Users appreciate the **responsive customer support** of Watermelon, which enhances their overall experience and satisfaction.
- Users find Watermelon’s **ease of use** exceptional, streamlining communication and enhancing customer support efficiency effortlessly.
- Users praise Watermelon for its **easy AI chatbot setup** , enhancing customer service and boosting registrations significantly.
- Users value the **easy setup and effective AI chatbot** of Watermelon, enhancing engagement and improving registrations effortlessly.

##### Cons

- Users find it frustrating that the AI has **limitations in consistency and functionality** , impacting overall satisfaction and efficiency.
- Users face challenges with **inadequate AI features** , including slow responses and difficulties in training the chatbot effectively.
- Users face a **steep learning curve** initially, requiring time and knowledge to configure the Watermelon chatbot effectively.
- Users express a desire for **missing features** in Watermelon, noting limitations like lack of insights and tracking capabilities.
- Users report **chatbot issues** with unresponsive behavior and the need for manual URL updates, leading to inefficiencies.

#### What Are Recent G2 Reviews of Watermelon?

**["Efficient Chatbot, Intuitive and Quickly Set Up"](https://www.g2.com/survey_responses/watermelon-review-13186108)**

**Rating:** 4.5/5.0 stars

_— Ian d._

[Read full review](https://www.g2.com/survey_responses/watermelon-review-13186108)

**["Easy Setup and Fast Human Support — AI Agent Online a few weeks"](https://www.g2.com/survey_responses/watermelon-review-13052974)**

**Rating:** 4.5/5.0 stars

_— Dennis v._

[Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974)

#### What Are G2 Users Discussing About Watermelon?

- [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for)

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

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Spotlight Categories

[Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

[Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

[Field Service Management Software](https://www.g2.com/categories/field-service-management)

[Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding)

[Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Show More

* * *

## How Do You Choose the Right Chatbots Software?

### What You Should Know About Chatbots Software

### What are Chatbots?

Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

#### What Types of Chatbots Exist?

The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

**Button-based bots**

Users interact with these chatbots through menus and buttons.

**Keyword recognition-based chatbots**

Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

**Contextual chatbots**

Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

### What are the Common Features of Chatbots?

To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

**Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

**Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

**Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

**Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

**Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

### What are the Benefits of Chatbots?

Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

**More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

**They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

**Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

### Who Uses Chatbots?

Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

**Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

**Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

**Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

### What are the Alternatives to Chatbots?

As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

[Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

[Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

#### Software Related to Chatbots

The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

[Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

[Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

### Challenges with Chatbots

A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

**Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

**Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

### Which Companies Should Buy Chatbots?

Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

**Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

**Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

**Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

### How to Buy Chatbots

When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

#### Requirements Gathering (RFI/RFP) for Chatbots

Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

Some initial questions which should be asked include:

- Which are the channels that are supported?
- How long does it take to set up?
- How easy is it to script the chatbots?
- How is the offering priced?

#### Compare Chatbots

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Chatbots

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Chatbots Trends

In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software.

**Conversational interfaces**

In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries.

Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data.

**Voice**

Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world.

**Artificial intelligence**

AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.