# Best Chatbots Software - Page 50 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,300+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### Chatsi Chatsi is an always-on, brand-aligned AI sales experience that helps shoppers discover the right products, get trustworthy answers, and move confidently toward purchase. Chatsi turns your storefront into an AI-powered sales experience that helps shoppers buy with confidence. It understands shopper intent, recommends the right products, answers questions with accurate, traceable responses, and guides customers to purchase with on-brand salesmanship and support. Built for e-commerce merchants and product brands, Chatsi uses your catalog, pricing, availability, and brand content to deliver relevant recommendations and credible answers in real time. Instead of leaving shoppers to dig through product pages, filters, and static search results, Chatsi creates a more helpful and conversational path to purchase. The result is a shopping experience that builds trust, improves engagement, and can help drive higher conversion. Chatsi is designed to bring the quality of in-store guidance to online shopping. It can draw from rich product and brand content such as manuals, buying guides, reviews, videos, and merchandising rules to give shoppers more complete answers and better product direction. This helps customers discover the right products faster while giving merchants more control over how products are presented and recommended. Trust and brand consistency are core to the experience. Chatsi grounds responses in the merchant’s own catalog and content, helping reduce the risk of generic or misleading answers. Brand voice controls and moderation features help ensure every interaction stays aligned with your tone, messaging, and merchandising strategy. For merchants, Chatsi also provides visibility into what shoppers are asking, what information influences decisions, and how conversational guidance supports product discovery and purchase. With integrations for leading commerce platforms (Shopify, Salesforce Commerce Cloud, Woo Commerce, Miva, BigCommerce , Magento, etc.), Chatsi fits into existing ecommerce ecosystems and helps brands create shopping experiences that are more personal, more helpful, and more effective. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-01T19%3A49%3A01Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1524208&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fcx_tag_filter%3D32%252C47%26page%3D50&secure%5Btoken%5D=53e1ce1b18fc98027cccfdf7ea8f106ac514ef1bda18ce4a7fd8e5797fd04454&secure%5Burl%5D=https%3A%2F%2Fchatsi.ai%2F%3Futm_source%3Dg2%26utm_medium%3Dreview-site%26utm_campaign%3Dg2-listing&secure%5Burl_type%5D=book_demo) ### [VIM Bots](https://www.g2.com/products/vim-bots/reviews) VIM Bots is a complete solution to build, manage and optimize chatbots for your AP Team processes. #### Who Is the Company Behind VIM Bots? - **Seller:** [VIMBOTS](https://www.g2.com/sellers/vimbots) - **Year Founded:** 2015 - **HQ Location:** San Jose, US - **Twitter:** @SpotlineInc 51 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb94ad34c09c3113d1f20bb2ad4ab11930464f87d770f05c301b963af605ff08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspotline-inc-&secure%5Burl_type%5D=linkedin_company_website) 89 employees on LinkedIn® ### [ViSight Chatbot](https://www.g2.com/products/visight-chatbot/reviews) Optimising and engaging customers with omni-channel software and integrated business analytics. #### Who Is the Company Behind ViSight Chatbot? - **Seller:** [CYNGUS TECHNOLOGIES](https://www.g2.com/sellers/cyngus-technologies) - **Year Founded:** 2006 - **HQ Location:** Kuala Lumpur, MY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6990d5d2f8061c476531dac86e485471d2888e5acb65afa5c7077ddeaf07ec26&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcyngus-technologies&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® ### [Vizir.co](https://www.g2.com/products/vizir-co/reviews) Vizir is a no-code chatbot builder for enterprises. IT and HR teams use our platform to create internal chatbots that both improves the employee experience and reduces repetitive tasks. Vizir is an agnostic solution, deployed natively into your internal messaging apps: Microsoft Teams, Google Chat, Slack, Webex, etc... Chatbots for IT support allow employees to get help about their business applications, digital workplace tools and any devices they use. The bot provide users assistance 24/7, decreases the number of tickets, or qualifies and creates tickets in the customers IT tool (Jira, Easyvista, ServiceNow, GLPI,...) and also send push notifications to reduce the number of avoidable requests. Chatbots for HR support helps employees get critical and recurring information about holidays, security, covid policy, etc... #### Who Is the Company Behind Vizir.co? - **Seller:** [Vizir](https://www.g2.com/sellers/vizir) - **Year Founded:** 2016 - **HQ Location:** Paris, FR - **Twitter:** @myvizir 218 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0ef473f5392ed7d084e4ddfa5220eb582f1024460b2ff826962c559696ea228&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5388723&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [Vocara](https://www.g2.com/products/vocara/reviews) Vocara is an advanced AI-powered platform designed to revolutionize the way businesses interact with their customers. By leveraging cutting-edge artificial intelligence and natural language processing technologies, Vocara enables organizations to deliver personalized, efficient, and engaging customer experiences across multiple channels. This innovative solution empowers companies to automate routine inquiries, provide instant support, and gain valuable insights into customer behavior, ultimately enhancing satisfaction and driving growth. Key Features and Functionality: - AI-Driven Chatbots: Vocara's intelligent chatbots handle a wide range of customer interactions, from answering frequently asked questions to processing transactions, ensuring prompt and accurate responses. - Omnichannel Support: Seamlessly integrates with various communication platforms, including websites, mobile apps, social media, and messaging services, providing a consistent experience across all touchpoints. - Natural Language Understanding: Utilizes advanced natural language processing to comprehend and respond to customer queries in a human-like manner, improving engagement and reducing misunderstandings. - Analytics and Reporting: Offers comprehensive analytics tools that track customer interactions, measure performance, and identify trends, enabling data-driven decision-making. - Customization and Scalability: Provides flexible customization options to align with specific business needs and scales effortlessly to accommodate growing customer bases. Primary Value and Solutions Provided: Vocara addresses the challenges businesses face in managing customer interactions by automating routine tasks and delivering personalized support. This leads to increased operational efficiency, reduced response times, and enhanced customer satisfaction. By providing valuable insights into customer behavior and preferences, Vocara enables organizations to make informed decisions, tailor their offerings, and build stronger relationships with their clientele. Ultimately, Vocara empowers businesses to stay competitive in a rapidly evolving digital landscape by transforming their customer engagement strategies. #### Who Is the Company Behind Vocara? - **Seller:** [Vocara](https://www.g2.com/sellers/vocara) - **HQ Location:** Cambridge, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80d1701b4b5a04564939c1e2a3420e942f61a1c52e6d203fdbea90efa04c9a51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvocara-ai&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [Voicebot](https://www.g2.com/products/voicebot/reviews) Voicebot360 is a conversational AI-Powered software to automate customer support and converse like a human. It can be designed to understand and respond in multiple languages, making them accessible to a wider range of customers. With Inbound& outbound call automation, 24/7 availability, and a user-friendly interface deliver a delightful customer experience. #### Who Is the Company Behind Voicebot? - **Seller:** [Voicebot360](https://www.g2.com/sellers/voicebot360) - **HQ Location:** United states, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffdc87e1b0f500225a8e4ae00e7b9c439d0a25844451c688103bf112c18039f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoicebot360%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [VOIQ](https://www.g2.com/products/voiq/reviews) VOIQ AI is VoiceBots that automates calling for your Sales and Marketing Stack. #### Who Is the Company Behind VOIQ? - **Seller:** [VOIQ](https://www.g2.com/sellers/voiq) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [wabaBot](https://www.g2.com/products/wababot/reviews) Smart Conversation, Smarter Solutions Break down language barriers, improve customer satisfaction, and increase efficiency. Embracing the future of customer interactions and discover the true potential of artificial intelligence. #### Who Is the Company Behind wabaBot? - **Seller:** [FUTUREO LIMITED](https://www.g2.com/sellers/futureo-limited-0ee8aeb1-d301-48db-8c42-3193a208cfcf) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [WAGrow](https://www.g2.com/products/wagrow/reviews) WAGrow is a WhatsApp Engagement Platform. Through WAGrow, our customers can send bulk WhatsApp messages and build no-code automated chatbot based on official WhatsApp API. #### Who Is the Company Behind WAGrow? - **Seller:** [AIRUDDER PTE.LTD.](https://www.g2.com/sellers/airudder-pte-ltd-e5020b62-3ed9-4f5e-865c-2a7a0e902041) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [WaitronBot](https://www.g2.com/products/waitronbot/reviews) Simple Messenger-based Ordering Chatbot for your restaurant. Make ordering clear and convenient for both your customers and the staff. Free Demo, Free Trial. #### Who Is the Company Behind WaitronBot? - **Seller:** [WaitronBot](https://www.g2.com/sellers/waitronbot) - **HQ Location:** N/A - **Twitter:** @waitronbot 17 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [WaitWell](https://www.g2.com/products/waitwell/reviews) WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences. **Average Rating:** 4.7/5.0 **Total Reviews:** 98 #### How Do G2 Users Rate WaitWell? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) #### Who Is the Company Behind WaitWell? - **Seller:** [WaitWell Inc.](https://www.g2.com/sellers/waitwell-inc) - **Company Website:** waitwellsoftware.com - **Year Founded:** 2020 - **HQ Location:** Calgary, Canada - **Twitter:** @WaitWell2 90 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9c2db3daf819c37e0a143968be3a2368f3664a4894aafa6266388e4050ae679&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwaitwell&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Triage Specialist - **Top Industries:** Higher Education, Education Management - **Company Size:** 50% Small, 28% Medium #### What Do G2 Reviewers Say About WaitWell? _AI-generated summary from verified user reviews_ ##### Pros - Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. - Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. - Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. - Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. - Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. ##### Cons - Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. - Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. - Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. - Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. - Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. #### What Are Recent G2 Reviews of WaitWell? **["Smooth transition with a short learning curve and strong day-to-day usability"](https://www.g2.com/survey_responses/waitwell-review-12549682)** **Rating:** 4.0/5.0 stars _— Diana B._ [Read full review](https://www.g2.com/survey_responses/waitwell-review-12549682) **["Feature Rich, Affordable Solution to QMS"](https://www.g2.com/survey_responses/waitwell-review-8868854)** **Rating:** 5.0/5.0 stars _— Matthew C._ [Read full review](https://www.g2.com/survey_responses/waitwell-review-8868854) ### [WAMATAS](https://www.g2.com/products/wamatas/reviews) WAMATAS turns your marketing and communication on WhatsApp and Telegram into a 24/7 operation via automation. It is an easy to use tool that you can use to create WhatsApp chatbots without any coding, collect WhatsApp subscribers like the case of email subscribers, send bulk messages to individuals and groups on WhatsApp, scheduling messages to telegram and WhatsApp groups and individuals and a lot more, so you can ensure your marketing and communication efforts are effective and efficient. #### Who Is the Company Behind WAMATAS? - **Seller:** [AfrikSpark](https://www.g2.com/sellers/afrikspark) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of WAMATAS? **["Marketing review"](https://www.g2.com/survey_responses/wamatas-review-10598072)** **Rating:** 4.0/5.0 stars _— Verified User in Animation_ [Read full review](https://www.g2.com/survey_responses/wamatas-review-10598072) ### [Wastu](https://www.g2.com/products/wastu/reviews) Wastu is an innovative platform designed to enhance communication and collaboration within teams by providing a seamless and intuitive chat interface. It offers a range of features aimed at improving productivity and ensuring efficient information exchange among team members. Key Features and Functionality: - Real-Time Messaging: Facilitates instant communication, allowing team members to share information and updates promptly. - File Sharing: Enables users to share documents, images, and other files directly within the chat interface. - Integration with Other Tools: Supports integration with various productivity tools, streamlining workflows and reducing the need to switch between applications. - Customizable Channels: Allows the creation of specific channels for different projects or topics, ensuring organized and focused discussions. - User-Friendly Interface: Designed with simplicity in mind, making it easy for users to navigate and utilize its features effectively. Primary Value and User Solutions: Wastu addresses the common challenges of team communication by providing a centralized platform where conversations, files, and tools converge. This consolidation reduces miscommunication, enhances collaboration, and boosts overall team productivity. By integrating with existing tools and offering a user-friendly experience, Wastu ensures that teams can focus on their work without the friction of disjointed communication methods. #### Who Is the Company Behind Wastu? - **Seller:** [Chatty](https://www.g2.com/sellers/chatty-a618c6ea-6d6f-4875-a0c5-ad7e30bbe12c) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Weav](https://www.g2.com/products/weav-weav/reviews) Weav is an AI customer support platform that deploys autonomous AI agents trained on your existing documentation. Support teams use it to handle incoming questions across chat, email, SMS, WhatsApp, and Messenger. Weav is designed to make sure those conversations end in a real resolution. Not a loop back to a help article. Setup takes minutes, not days or weeks. Connect your product docs, brand guidelines or help center, and Weav builds an AI agent that understands your product, matches your brand tone, and starts handling tickets immediately. No code required. No lengthy onboarding. No migration away from tools you already use. How it works When a customer message comes in, the AI agent reads it, generates a confidence-scored response, and either sends it automatically or queues it for human review. Depending on the thresholds your team sets. If a conversation needs human intervention, it is escalated with the full thread intact. The human agent picks it up without asking the customer to repeat anything. AI agents and human agents work in the same inbox. Human agents also have access to Ask Weav, an internal assistant that allows them to scale. Ask Weav drafts replies and surfaces answers from the knowledge base mid-conversation. There is no separate chatbot interface. No bolt-on layer. No context lost between systems. What makes Weav different? Most AI support tools are built around deflection. They try to stop customers from reaching a human. Weav is built around resolution. The AI Support Agent learns continuously from every resolved ticket. This means response accuracy and brand tone improve over time without manual retraining. Weav charges $0.99 per resolution with no seat fees. Unlimited seats and unlimited AI agents are included in every plan. Do not pay more as headcount grows. Pay for positive customer outcomes. Key capabilities - Trains on your documentation and help center in minutes - Handles chat, email, SMS, WhatsApp, and Messenger from one unified inbox - Confidence-scored AI drafts with configurable auto-send and escalation thresholds - Full conversation context preserved on every human handoff - Continuous learning from resolved conversations — no manual retraining needed - Copilot internal assistant for human agents - Unlimited seats and unlimited AI agents on every plan - Integrates with Stripe and Google Drive; REST API and webhooks for custom workflows Who uses Weav Weav is used by B2B SaaS companies, tech-enabled businesses, and founders who need their support operation to scale without scaling their headcount. It is a strong fit for support teams of 2 to 15 agents managing growing ticket volumes who are frustrated by chatbots that do not actually resolve anything. Start free at weav.com #### Who Is the Company Behind Weav? - **Seller:** [Weav](https://www.g2.com/sellers/weav-dfea0c54-7986-4860-8844-5fda7c9e93ec) - **HQ Location:** Salt Lake City, US - **Twitter:** @weavdotcom 28 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bceb31c3ed2c499064b3ff170ad3b3f75979fd16f0adba0b909e10e8a8b7681&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweavdotcom&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [What's up AI](https://www.g2.com/products/what-s-up-ai/reviews) What's up AI is an audio tool designed for iPhone users that translates your voice messages. #### Who Is the Company Behind What's up AI? - **Seller:** [EmbedAI](https://www.g2.com/sellers/embedai) - **HQ Location:** Montreal, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d8c18da387dffbf538ee0f4ebc2212f89e5724e081209f70cfcb8e81ec2b137&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fembedai%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Whisper Software](https://www.g2.com/products/whisper-software/reviews) Whisper is an AI-powered chatbot designed to help creators, particularly those on fan-based platforms, enhance their engagement and increase revenue. By learning and mimicking your unique communication style, Whisper interacts with your fans 24/7, handling conversations, promoting content, and managing sales seamlessly. This automation allows you to focus more on content creation while maintaining authentic and personalized connections with your audience. #### Who Is the Company Behind Whisper Software? - **Seller:** [Whisper Software](https://www.g2.com/sellers/whisper-software) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score&page=49#product-list) - [1](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score#product-list) - [2](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score&page=2#product-list) - … - [46](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score&page=46#product-list) - [47](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score&page=47#product-list) - [48](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score&page=48#product-list) - [49](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score&page=49#product-list) - 50 - [51](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score&page=51#product-list) - [Next ›Next ›](/categories/chatbots?cx_tag_filter=32%2C47&order=g2_score&page=51#product-list) Spotlight Categories [Customer Success Software](https://www.g2.com/categories/customer-success) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) [SaaS Backup Software](https://www.g2.com/categories/saas-backup) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Show More * * * ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.