# Best Chatbots Software - Page 29

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Jul 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: July 31, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,300+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Gemini

Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-01T00%3A32%3A11Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fcx_tag_filter%3D32%252C47%26page%3D29&secure%5Btoken%5D=e645ae05346e6ddde7e5ef075992c9b693efd7cd522490d97ea89a515a916d78&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [Thinkstack AI Chatbot](https://www.g2.com/products/thinkstack-ai-chatbot/reviews)

At Thinkstack, we believe AI should make conversations easier, not harder. Our tool empowers you to quickly build AI-powered chatbots that feel like real conversations. With thinkstack, you can: • Arm your chatbot with knowledge from your website, documents, and more. We'll extract and structure the key details. • Customize your chatbot's voice and personality to match your brand. • Integrate seamlessly into your website or instant, personalized support. • Handle multiple languages with ease. • Let your chatbot continuously improve through real conversations. The more it's used, the more it learns. We handle the artificial intelligence so you can focus on real connections. Give it a try and watch it work wonders!

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Thinkstack AI Chatbot?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Thinkstack AI Chatbot?

- **Seller:** [Thinkstack AI](https://www.g2.com/sellers/thinkstack-ai)
- **Year Founded:** 2023
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c795fd11d12f9a7fe8fd9f962c1f12ae73fed2b4f800c67e5ae4cc0cb675c441&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthinkstack-ai&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Thinkstack AI Chatbot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of implementation** of Thinkstack AI Chatbot remarkably beneficial, enabling quick and simple setups.
- Users value the **ease of use** of Thinkstack AI Chatbot, enabling fast setup without any coding skills.
- Users love the **easy access** of Thinkstack AI Chatbot, making it simple for anyone to create and integrate.
- Users appreciate the **easy setup** of Thinkstack AI Chatbot, enabling anyone to build and integrate chatbots effortlessly.
- Users love the **easy integrations** of Thinkstack AI Chatbot, enabling quick setup and seamless functionality.

#### What Are Recent G2 Reviews of Thinkstack AI Chatbot?

**["Creating intelligent chatbots is made very easy with Thinkstack AI."](https://www.g2.com/survey_responses/thinkstack-ai-chatbot-review-10402159)**

**Rating:** 5.0/5.0 stars

_— Alok y._

[Read full review](https://www.g2.com/survey_responses/thinkstack-ai-chatbot-review-10402159)

### [Tilde.AI](https://www.g2.com/products/tilde-ai/reviews)

Use conversational AI to your advantage! Deliver a new customer support experience with the Tilde.AI conversational AI platform. Introduce multilingual chatbots with cutting edge natural language understanding capability, helping your customers across borders and communication channels.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Tilde.AI?

- **Seller:** [Tilde](https://www.g2.com/sellers/tilde)
- **Year Founded:** 1991
- **HQ Location:** Riga, LV
- **Twitter:** @tildecom  
839 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72efd1d0ca50d134787d89d23c4fa82906f18f60ef659aaee3c6a2bbac041c17&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftilde-sia%2F&secure%5Burl_type%5D=linkedin_company_website)  
169 employees on LinkedIn®

#### What Do G2 Reviewers Say About Tilde.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Tilde.AI's **automation capabilities** , significantly enhancing translation efficiency and improving workflow management.
- Users value the **seamless connectivity** of Tilde.AI, enhancing collaboration across various platforms and improving workflow efficiency.
- Users value the **timely customer support** of Tilde.AI, ensuring quick assistance aligned with their work hours.
- Users value Tilde.AI's **customization options** , enhancing translation accuracy and streamlining localization workflows effectively.
- Users value the **ease of implementation** of Tilde.AI, notably appreciating the intuitive No-code Builder for seamless integration.

##### Cons

- Users find **reporting challenging** with Tilde.AI, wishing for more straightforward insights into bot interactions.
- Users find the **difficult setup** of Tilde.AI's dialogue trees to be more complex than expected, complicating the initial experience.
- Users find the **learning curve** steep for setting up dialogue trees, complicating initial experiences with the bot.
- Users find the **reporting features insufficient** , as detailed insights into bot performance are lacking for timely analysis.
- Users find a **steep learning curve** in setting up dialogue trees, requiring time to adapt to the bot's responses.

#### What Are Recent G2 Reviews of Tilde.AI?

**["Game-Changer for Technical Documentation Localization"](https://www.g2.com/survey_responses/tilde-ai-review-12205381)**

**Rating:** 4.5/5.0 stars

_— Hrithik S._

[Read full review](https://www.g2.com/survey_responses/tilde-ai-review-12205381)

### [True Human Interactive](https://www.g2.com/products/true-human-interactive/reviews)

Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### Who Is the Company Behind True Human Interactive?

- **Seller:** [GetAbby](https://www.g2.com/sellers/getabby)
- **Year Founded:** 1999
- **HQ Location:** Pittsburgh, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eea72fec1e5a2362056d3b4acee8162bc6f486c46ee4b877f0e54b6aee6b752c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrue-image-interactive&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of True Human Interactive?

**["Technology replaced HUMANS!"](https://www.g2.com/survey_responses/true-human-interactive-review-8751446)**

**Rating:** 4.0/5.0 stars

_— ANUROOP F._

[Read full review](https://www.g2.com/survey_responses/true-human-interactive-review-8751446)

**["True Human Interactive is a great assist"](https://www.g2.com/survey_responses/true-human-interactive-review-8723083)**

**Rating:** 4.5/5.0 stars

_— Jahn K._

[Read full review](https://www.g2.com/survey_responses/true-human-interactive-review-8723083)

### [Vobo.Ai](https://www.g2.com/products/vobo-ai/reviews)

Vobo.AI is a VoiceBot SAAS Platform for Alexa and Google Assistant.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Vobo.Ai?

- **Seller:** [Vobo.Ai](https://www.g2.com/sellers/vobo-ai)
- **Year Founded:** 2019
- **HQ Location:** Hyderabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=948fcb6aa87d92aea831680320e306eb841d87d339d64030e5e109e11a705501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvobo-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Vobo.Ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of chatbot development** with Vobo.Ai for creating and managing voice bots seamlessly.
- Users love the **easy creation** of voice bots with Vobo.Ai, simplifying their integration with Alexa and Google Assistant.

##### Cons

- Users often experience **issues with deploying voice bots** , which can hinder the overall functionality of Vobo.Ai.

#### What Are Recent G2 Reviews of Vobo.Ai?

**["The best AI for voice"](https://www.g2.com/survey_responses/vobo-ai-review-8717847)**

**Rating:** 4.0/5.0 stars

_— Rama a._

[Read full review](https://www.g2.com/survey_responses/vobo-ai-review-8717847)

### [VOICEplug Drive-Thru AI, VOICEplug Phone AI](https://www.g2.com/products/voiceplug-drive-thru-ai-voiceplug-phone-ai/reviews)

VOICEplug AI solution integrated with your restaurant’s phone system, call center, drive-thru, or online ordering system, can accept orders from customers that use natural language voice conversations and commands.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate VOICEplug Drive-Thru AI, VOICEplug Phone AI?

- **Control:** 5.0/10 (Category avg: 8.7/10)
- **Analytics:** 5.0/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind VOICEplug Drive-Thru AI, VOICEplug Phone AI?

- **Seller:** [VOICEplug](https://www.g2.com/sellers/voiceplug)
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5023e3e1163beb028720a40a1b277812032f3b72b72ab36d75453430ab0fd182&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiceplug&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®
- **Ownership:** Privately Held
- **Phone:** +1 650-918-6100

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Large

#### What Are Recent G2 Reviews of VOICEplug Drive-Thru AI, VOICEplug Phone AI?

**["Very acucrate"](https://www.g2.com/survey_responses/voiceplug-drive-thru-ai-voiceplug-phone-ai-review-9802252)**

**Rating:** 5.0/5.0 stars

_— Juan Camilo A._

[Read full review](https://www.g2.com/survey_responses/voiceplug-drive-thru-ai-voiceplug-phone-ai-review-9802252)

**["Good for samll businesses - to give customers a big enterprise feel"](https://www.g2.com/survey_responses/voiceplug-drive-thru-ai-voiceplug-phone-ai-review-9803507)**

**Rating:** 4.5/5.0 stars

_— rajiv r._

[Read full review](https://www.g2.com/survey_responses/voiceplug-drive-thru-ai-voiceplug-phone-ai-review-9803507)

### [VOX](https://www.g2.com/products/vox-vox/reviews)

Automate Conversations with Artificial Intelligence

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate VOX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 6.7/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind VOX?

- **Seller:** [VOX](https://www.g2.com/sellers/vox-debf8a0b-02db-4e73-8fb2-5785d05075f9)
- **Year Founded:** 2020
- **HQ Location:** Kuala Lumpur, MY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=458ebd2830c499ab006f7efafb46e51983d095eae3e61f8b2c19e2542e3a9598&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvox-conversational%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of VOX?

**["Insightful with a Modern Touch: A Review of VOX"](https://www.g2.com/survey_responses/vox-review-10036955)**

**Rating:** 5.0/5.0 stars

_— Aditya R._

[Read full review](https://www.g2.com/survey_responses/vox-review-10036955)

**["One of the best content collaboration platform"](https://www.g2.com/survey_responses/vox-review-6781990)**

**Rating:** 4.0/5.0 stars

_— Afzal H._

[Read full review](https://www.g2.com/survey_responses/vox-review-6781990)

### [WeConnect.chat](https://www.g2.com/products/weconnect-chat/reviews)

The powerful Chatbot Engagement Platform that blends AI Chatbots with Human Connection. WeConnect.chat, an intuitive customer engagement platform that helps businesses improve customer support, lead generation, and other communication with a blend of AI chatbots, rule-based systems, and human touch through a live and video chat-enabled multi-channel agent dashboard.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate WeConnect.chat?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind WeConnect.chat?

- **Seller:** [WeConnect.chat](https://www.g2.com/sellers/weconnect-chat)
- **Year Founded:** 2020
- **HQ Location:** Amsterdam, NL
- **Twitter:** @ChatWeconnect  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb757962445ef7cc76d7d445581a549946b4ef4dd7325042eb2eb4aabd470cf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweconnect-chat%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of WeConnect.chat?

**["A Very Good Prospect for a Great Multichannel Communication, of course with the power of AI"](https://www.g2.com/survey_responses/weconnect-chat-review-9348776)**

**Rating:** 4.5/5.0 stars

_— Amit R._

[Read full review](https://www.g2.com/survey_responses/weconnect-chat-review-9348776)

### [Whisbi](https://www.g2.com/products/whisbi/reviews)

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.

**Average Rating:** 4.4/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Whisbi?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Whisbi?

- **Seller:** [Whisbi](https://www.g2.com/sellers/whisbi)
- **Year Founded:** 2008
- **HQ Location:** Barcelona, Catalonia
- **Twitter:** @Whisbi  
11,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffccb31cc8bfe0967943e9def2eceb04527619069a39765fc5f9555d903be7c8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F476615%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Telecommunications
- **Company Size:** 61% Large, 22% Medium

#### What Are Recent G2 Reviews of Whisbi?

**["Whisbi videochat"](https://www.g2.com/survey_responses/whisbi-review-1806705)**

**Rating:** 4.0/5.0 stars

_— Christian F._

[Read full review](https://www.g2.com/survey_responses/whisbi-review-1806705)

**["One to many for automotive company"](https://www.g2.com/survey_responses/whisbi-review-1791198)**

**Rating:** 5.0/5.0 stars

_— Victor H._

[Read full review](https://www.g2.com/survey_responses/whisbi-review-1791198)

#### What Are G2 Users Discussing About Whisbi?

- [What is Whisbi used for?](https://www.g2.com/discussions/what-is-whisbi-used-for)

### [15gifts](https://www.g2.com/products/15gifts/reviews)

15gifts integrates recommendation technology into third party sites to help customers quickly find their ideal product.

#### Who Is the Company Behind 15gifts?

- **Seller:** [15gifts](https://www.g2.com/sellers/15gifts)
- **Year Founded:** 2010
- **HQ Location:** Brighton & Hove, GB
- **Twitter:** @15gifts  
347 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d09303dfbfb19f6c3dd822d0c875a061d875ff047c8ace64df84ef44c2f63b25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15gifts%2F&secure%5Burl_type%5D=linkedin_company_website)  
93 employees on LinkedIn®

### [3Dolphins](https://www.g2.com/products/3dolphins/reviews)

We bring the power of Artificial Intelligence to create an integrated omni-channel customer experience solution: 3Dolphins.

#### Who Is the Company Behind 3Dolphins?

- **Seller:** [InMotion Inovasi Teknologi](https://www.g2.com/sellers/inmotion-inovasi-teknologi)
- **Year Founded:** 2015
- **HQ Location:** Jakarta , ID
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=419abc48bd5517431bff651024cef457e2887ee3daf9eaae4257ab83d853b14f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3dolphinsai%2F&secure%5Burl_type%5D=linkedin_company_website)  
78 employees on LinkedIn®

### [7engage](https://www.g2.com/products/quickcep-technology-pte-ltd-7engage/reviews)

7Engage is an integrated all-in-one platform for you to interact with your customer. Enable you to chat with your customers on multi-channels, help you stay connected with customers by automation marketing, sort out effective leads without missing any business opportunity, and empower you with massive, personalized marketing ability to reach every one of your customers with precise content. Also, we help you analyze your customer's behavior and provide customer insight, empowering your sales, marketing, and support team to engage customers smoothly. Give your customers a better journey and help your brand form strong bonding with customers, improving customer loyalty.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind 7engage?

- **Seller:** [QUICKCEP TECHNOLOGY PTE.LTD.](https://www.g2.com/sellers/quickcep-technology-pte-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of 7engage?

**["Very helpful"](https://www.g2.com/survey_responses/7engage-review-7666080)**

**Rating:** 5.0/5.0 stars

_— Aya G._

[Read full review](https://www.g2.com/survey_responses/7engage-review-7666080)

### [Actionbot](https://www.g2.com/products/actionbot/reviews)

Actionbot enables error-free interpretation and response to the client's intentions. Unlike other chatbot solution providers that offer solutions limited to a dialog box, we offer automation of customer intentions regardless of the form, channel and context of communication. Actionbot transforms inefficent, unsatisfactory and lenghty customer service into an enchanting experience for each customer. Actionbot observes, understands and reacts to customer intentions in any digital channel. We offer a license + implementation service model for front and back-office processes, wherever a customer intention needs to be understood and acted upon - automatically.

#### Who Is the Company Behind Actionbot?

- **Seller:** [TUATARA](https://www.g2.com/sellers/tuatara)
- **Year Founded:** 2020
- **HQ Location:** Warszawa, PL
- **Twitter:** @action\_\_bot  
297 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b62167881d73043ea5fd07a54234a1773951a06082171cd7718a4321fc577689&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Factionbot&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Agency AI](https://www.g2.com/products/agency-ai/reviews)

Agency AI is an innovative artificial intelligence agent designed to revolutionize B2B customer success workflows. By automating complex processes such as scheduling, follow-ups, note-taking, customer onboarding, and call preparation, Agency AI enables businesses to manage customer relationships more efficiently and effectively. This AI-driven solution allows companies to treat every customer with the personalized attention typically reserved for their first clients, fostering stronger relationships and enhancing customer satisfaction.

#### Who Is the Company Behind Agency AI?

- **Seller:** [Agency AI](https://www.g2.com/sellers/agency-ai)
- **HQ Location:** Boston, Massachusetts, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a895f1f1098c2500695b020c0c98a3f6a52b9f7c9dfefd51a62fed154e2b58e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fagency-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

### [Agent One](https://www.g2.com/products/agent-one/reviews)

Agent One offers an advanced solution for enhancing customer support across different industries. By leveraging AI technology, businesses can automate up to 80% of routine inquiries, freeing up valuable time and resources. Key features include: Instant Setup: Deploy AI support agents in minutes without technical expertise. Provide your customers with immediate access to assistance. 24/7 Availability: Offer round-the-clock customer support, ensuring no inquiries go unanswered, even outside of regular business hours. Scalable Solutions: Easily scale up support to handle increasing query volumes without additional staffing costs. Customizable Responses: Tailor agent responses to fit your brand voice, ensuring consistency in customer interaction. Multilingual Support: Expand your global reach with AI-powered support in over 100 languages, eliminating language barriers. Real-Time Analytics: Monitor and analyze performance metrics to continuously improve the support experience. Continuous Learning: AI agents improve over time by learning from each interaction, enhancing their accuracy and reliability. Agent One can be integrated seamlessly into existing workflows, supporting various document types (.txt, .pdf, .docx, .html) to build a robust knowledge base. Real-life applications range from technical support and customer service to healthcare and ecommerce industries, where quick, accurate information is crucial.

#### Who Is the Company Behind Agent One?

- **Seller:** [Agent One](https://www.g2.com/sellers/agent-one)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0a4c95f50816d1f12c48d37625bac0f08fec8262770054aa54b6f1e7c4550c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fagent-one-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [AhaChat](https://www.g2.com/products/ahachat/reviews)

AhaChat is a powerful chatbot platform designed to help businesses engage with their customers more efficiently through Facebook Messenger, IG, Zalo, and other messaging channels. It enables users to create automated conversations without the need for programming knowledge, making it an ideal tool for marketers, entrepreneurs, and customer support teams. One of AhaChat’s key features is its intuitive drag-and-drop chatbot builder, which allows users to design complex conversation flows easily. Businesses can use the platform to automate customer support, send personalized marketing messages, run surveys, collect leads, and even set up e-commerce functions within the chat interface. AhaChat also supports broadcasting messages to targeted user segments, helping businesses maintain regular communication with their customers in a personalized way. It includes tools for customer segmentation, A/B testing, and detailed analytics, which provide insights into how users interact with the chatbot and how campaigns perform. In short, AhaChat empowers businesses to build stronger relationships with their customers by automating interactions and streamlining communication, ultimately saving time and boosting conversion rates.

#### Who Is the Company Behind AhaChat?

- **Seller:** [AhaChat](https://www.g2.com/sellers/ahachat)
- **HQ Location:** Da Nang, VN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46a0094c20af3307e92ce20968bd13c41eedf46a70190283ff7230630f4b34d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fahachat%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

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Spotlight Categories

[Expense Management Software](https://www.g2.com/categories/expense-management)

[Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats)

[Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa)

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[User Research Tools](https://www.g2.com/categories/user-research)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Show More

* * *

## How Do You Choose the Right Chatbots Software?

### What You Should Know About Chatbots Software

### What are Chatbots?

Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

#### What Types of Chatbots Exist?

The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

**Button-based bots**

Users interact with these chatbots through menus and buttons.

**Keyword recognition-based chatbots**

Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

**Contextual chatbots**

Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

### What are the Common Features of Chatbots?

To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

**Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

**Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

**Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

**Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

**Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

### What are the Benefits of Chatbots?

Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

**More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

**They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

**Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

### Who Uses Chatbots?

Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

**Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

**Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

**Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

### What are the Alternatives to Chatbots?

As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

[Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

[Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

#### Software Related to Chatbots

The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

[Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

[Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

### Challenges with Chatbots

A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

**Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

**Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

### Which Companies Should Buy Chatbots?

Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

**Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

**Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

**Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

### How to Buy Chatbots

When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

#### Requirements Gathering (RFI/RFP) for Chatbots

Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

Some initial questions which should be asked include:

- Which are the channels that are supported?
- How long does it take to set up?
- How easy is it to script the chatbots?
- How is the offering priced?

#### Compare Chatbots

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Chatbots

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Chatbots Trends

In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software.

**Conversational interfaces**

In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries.

Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data.

**Voice**

Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world.

**Artificial intelligence**

AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.