# Best Chatbots Software - Page 35 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,500+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### Juicebox Juicebox is the leading AI recruiting platform for teams that want to identify and engage winning talent faster. Just describe who you're looking for in plain language and surfaces matches across 800M+ candidate profiles across 30+ data sources. It's the sourcing platform behind 5,000+ recruiting teams, including Notion, Ramp, Cursor, and Samsara. Key features include: Search: the world's first people search engine that uses natural language. Describe who you're searching for and find the perfect match from over 30 different data sources. CRM & Outreach: Maximize candidate engagement with AI-powered email campaigns. Personalize messaging at scale using AI commands, and boost response rates by 40%. AI Agents: Manage your own team of AI Agents that source 24/7 and engage candidates autonomously on your behalf. Find more qualified candidates and send more outreach without the manual work. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-09T04%3A50%3A49Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1563437&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fcx_tag_filter%3D32%252C47%26locale%3Dde%26page%3D35&secure%5Btoken%5D=4223cf2abf00bf1a8a63b947edd21bdea86fe405a3f9fe11f8d303757d9bd8aa&secure%5Burl%5D=https%3A%2F%2Fjuicebox.ai%2Fsearch%2Frecruiting%3Futm_source%3DG2%26utm_medium%3DPaid%26utm_campaign%3DAcquisition_All_US-EU_G2_All_Clicks_None_AI-Recruiting-Competitors_2026-08-07%26utm_content%3DAcquisition_All_US-EU_G2_All_Clicks_None_Chatbots_2026-08-07%26cnm%3DAcquisition_All_US-EU_G2_All_Clicks_None_AI-Recruiting-Competitors_2026-08-11%26asnm%3DAcquisition_All_US-EU_G2_All_Clicks_None_Chatbots_2026-08-07&secure%5Burl_type%5D=custom_url) ### [ChatTube](https://www.g2.com/products/chattube/reviews) ChatTube revolutionizes how you interact with YouTube videos, allowing you to chat with any video. #### Who Is the Company Behind ChatTube? - **Seller:** [ChatTube](https://www.g2.com/sellers/chattube) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Chatworm](https://www.g2.com/products/chatworm/reviews) Chat Worm is an innovative communication platform designed to streamline and enhance team collaboration. It offers a user-friendly interface that integrates seamlessly with various tools, facilitating efficient communication and project management. Key Features and Functionality: - Real-Time Messaging: Enables instant communication among team members, ensuring swift information exchange. - File Sharing: Allows users to share documents and media files securely within the platform. - Integration Capabilities: Supports integration with popular productivity tools, enhancing workflow efficiency. - Customizable Channels: Provides the ability to create and manage channels tailored to specific projects or topics. - User Management: Offers robust user management features, including role assignments and permission settings. Primary Value and User Solutions: Chat Worm addresses the common challenges of team communication by providing a centralized platform that reduces email clutter and streamlines information flow. Its integration capabilities allow teams to consolidate their tools, leading to improved productivity and collaboration. By offering customizable channels and robust user management, Chat Worm ensures that teams can organize their communication effectively, resulting in more efficient project execution. #### Who Is the Company Behind Chatworm? - **Seller:** [Chat Worm](https://www.g2.com/sellers/chat-worm) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Cheerlink](https://www.g2.com/products/cheerlink/reviews) Cheerlink is a revenue-accelerating marketing and customer service platform for merchants. It provides users with AI chatbots that are accurate, reliable and require zero setup. #### Who Is the Company Behind Cheerlink? - **Seller:** [Cheerlink Labs](https://www.g2.com/sellers/cheerlink-labs) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Cimba.ai](https://www.g2.com/products/cimba-ai/reviews) Cimba.ai is an innovative platform that empowers businesses to create custom AI agents aimed at automating and optimizing various operational processes. By leveraging generative AI, Cimba.ai enables organizations to build interactive and autonomous tools that enhance efficiency without requiring programming expertise or complex integrations. Whether it's extracting insights from data analytics, facilitating informed decision-making through enhanced knowledge access, or automating routine tasks, Cimba.ai serves as a comprehensive solution for business growth and innovation. #### Who Is the Company Behind Cimba.ai? - **Seller:** [Cimba.ai](https://www.g2.com/sellers/cimba-ai) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47f267dd8adfa8248da4371150136936eb332489e96bb3237f0eda103528dbd1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcimba-ai&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® ### [Circlechat](https://www.g2.com/products/circlechat/reviews) CircleChat is a dynamic messaging platform designed to enhance communication and collaboration among users. It offers a user-friendly interface that supports real-time messaging, group chats, and multimedia sharing, making it suitable for both personal and professional use. Key Features and Functionality: - Real-Time Messaging: Instantly send and receive messages to stay connected with contacts. - Group Chats: Create and manage group conversations for team collaborations or social interactions. - Multimedia Sharing: Share images, videos, and documents seamlessly within chats. - User-Friendly Interface: Navigate the platform effortlessly with an intuitive design. - Cross-Platform Compatibility: Access CircleChat on various devices, ensuring communication continuity. Primary Value and User Solutions: CircleChat addresses the need for efficient and reliable communication by providing a platform that integrates essential messaging features with ease of use. It simplifies the process of staying connected, sharing information, and collaborating, thereby enhancing productivity and fostering stronger relationships among users. #### Who Is the Company Behind Circlechat? - **Seller:** [CircleChat](https://www.g2.com/sellers/circlechat) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Citibot](https://www.g2.com/products/citibot/reviews) AI-powered chat solutions built for government by people who know government. With Citibot’s smart text messaging, web chat, and interactive text alerts, governments can operate more efficiently and provide better customer service. #### Who Is the Company Behind Citibot? - **Seller:** [Citibot](https://www.g2.com/sellers/citibot) - **Year Founded:** 2016 - **HQ Location:** Charleston, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f50a07af682e4d32f8c8895ebee805f1ec0931cbd1ec3eed4b2cbe0e3c77ed68&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcitibot%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® ### [Clepher](https://www.g2.com/products/clepher/reviews) All-in-One Chatbot Creation and Marketing suite Powered by AI. #### Who Is the Company Behind Clepher? - **Seller:** [Clepher](https://www.g2.com/sellers/clepher) - **Year Founded:** 2017 - **HQ Location:** Maarssen, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f408f705d72165e8dc916db0e15be5a35e94660f4dd84430ca0a0f807296ffb4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclepher%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® ### [Clientell AI](https://www.g2.com/products/clientell-ai/reviews) Clientell AI is revolutionizing Salesforce administration as the first fully autonomous AI agent that doesn't just suggest solutions—it implements them directly in your org. For Salesforce admins drowning in backlogged requests, RevOps leaders struggling with data quality, and sales executives waiting for critical automations, Clientell AI eliminates the technical bottlenecks that slow business down. Through simple conversations, you can delegate complex Salesforce tasks and watch as they're completed in minutes—not days or weeks. How It Works: Connect Clientell to your Salesforce instance through our secure OAuth integration. Immediately, the AI gains context of your entire org—objects, fields, processes, and data. Then simply explain what you need in plain English. Clientell analyzes your request, develops a solution, and executes the changes directly in your instance. What Sets Us Apart: While other AI tools stop at generating code or offering step-by-step instructions, Clientell bridges the gap between conception and execution. It builds flows, creates reports, manages data, and implements automations—all while following best practices tailored to your org’s unique setup. Enterprise-Grade Security: Clientell AI is built with enterprise security at its core. We are certified for HIPAA, ISO/IEC 27001:2022, GDPR, and AICPA SOC, ensuring your Salesforce data remains protected, private, and compliant. Clientell AI is particularly valuable for fast-scaling sales teams that need to maintain a single source of truth without expanding admin headcount. It’s also indispensable for admins who want to focus on strategic initiatives rather than repetitive tasks or emergency fixes. Used across SaaS, professional services, and financial sectors, Clientell reduces time-to-implementation while improving system quality and compliance—so you can get more done, securely. #### Who Is the Company Behind Clientell AI? - **Seller:** [Clientell](https://www.g2.com/sellers/clientell) - **Year Founded:** 2022 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6417652b44bfa8538b9450429a0348e27f5b689fd9b6ad8f60328681bd35c76a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetclientell&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® ### [Clohc](https://www.g2.com/products/clohc/reviews) Clohc allows you to interact in real time with visitors of your website, improve ticket management, automate helpdesk tasks and reduce IT requirements as well and customer service staff needs. With Clohc you can completely manage any issue, from the moment they enter our system until their resolution. You can also associate tasks with clients, manage your work team, and chat in real time with them. #### Who Is the Company Behind Clohc? - **Seller:** [Clohc](https://www.g2.com/sellers/clohc) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Coachvox AI](https://www.g2.com/products/coachvox-ai/reviews) Build your brand and scale your business with an AI version of you, Generate leads, add value to your audience and even charge for access #### Who Is the Company Behind Coachvox AI? - **Seller:** [Coachvox AI](https://www.g2.com/sellers/coachvox-ai) - **Year Founded:** 2023 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=331c443a86d9c3c79d6a07cae49f38f0295682d4152ae40c751ebc4d597ef193&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcoachvox%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [Codar Marketing](https://www.g2.com/products/codar-marketing/reviews) On the Codar Marketing Flow Builder, a visual drag-and-drop chatbot editor, you can easily build a fully interactive and highly responsive Facebook Messenger and Instagram bot and Telegram bot, and WhatsApp bot. You can accomplish the entire bot-building process on the Flow Builder without moving here and there. Therefore, you can effectively control all the messages, actions, and interactions among them. Looking at the bot on the Flow Builder, you can imagine how the bot will interact with your customers. Therefore, you can build the bot in a way that the bot can attract more and more customers. On the Flow Builder, you can build a condition-based intelligent bot that can make decisions based on users’ data and act accordingly. It doesn’t send random messages to every people. Instead, it sends the right message to the right people. The Codar Marketing Flow Builder is user-friendly and well-designed. You can build a bot on the Flow Builder by dragging and dropping very easily. Simply put, it makes the bot-building process super easy. The application has a social posting feature that can publish and schedule posts on different popular social media, such as Facebook, Instagram, Twitter, and so on. Besides, it has Facebook and Instagram comment growth tools that can comment and reply to comments under posts, send private replies, and accomplish some other things on Facebook and Instagram. Also, the application has an Email and SMS marketing tool that can send Bulk Emails and SMS to your customers. Moreover, Codar Marketing has a full-featured Ecommerce. With E-commerce, you can create robust and nice-looking E-commerce stores that can live inside Facebook Messenger, Instagram DM, and on the web browser. The Ecommerce store can sell products to customers and receive payments via multiple payment methods, including PayPal, Sellix, and Stripe. Of course, you can use the Ecommerce store as the QR code digital menu for your restaurant. Well, after you have created an Ecommerce store, you can easily integrate it with a messenger bot on the Flow Builder. You can also create User Input Flow campaigns on the Flow Builder if you have User Input Flow and Custom fields. The User Input Flow can collect data from the users in a conversational way like a human being. Codar Marketing has a precise and well-organized dashboard. And from the Dashboard, you can navigate to different features easily, especially the drag-and-drop Visual Flow Builder. In conclusion, Codar Marketing is a complete and comprehensive solution for your business. #### Who Is the Company Behind Codar Marketing? - **Seller:** [Mohammed](https://www.g2.com/sellers/mohammed) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Cols AI](https://www.g2.com/products/cols-ai/reviews) AI product for seamless human like voice communication. Connect with telephone systems, handle inbound calls, and make outbound calls with personalized context. #### Who Is the Company Behind Cols AI? - **Seller:** [Unomok Limited](https://www.g2.com/sellers/unomok-limited) - **Year Founded:** 2020 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34a5bbb4fb12a2a3d61bdce6cb14d5f48f38872cf345fe3440713e5e1bc983c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funomok%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® ### [Contus Bot](https://www.g2.com/products/contus-bot/reviews) Build Chatbots Super-charged With Artificial Intelligence #### Who Is the Company Behind Contus Bot? - **Seller:** [Contus](https://www.g2.com/sellers/contus) - **Year Founded:** 2008 - **HQ Location:** Chennai, IN - **Twitter:** @contustech 1,233 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8bd697230a9418347a7147e10c1707ffd44c05f901bda06ccc4d545a73f67346&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontus&secure%5Burl_type%5D=linkedin_company_website) 639 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Contus Bot? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Contus Bot, simplifying customer relations and streamlining responses effectively. - Users praise Contus Bot for its **effective customer management** , simplifying queries and enhancing response efficiency. - Users find **Contus Bot's helpfulness** invaluable for managing customer relations and streamlining query responses effectively. - Users value the **simple management of customer relations** with Contus Bot, enhancing efficiency in handling inquiries. ##### Cons - Users experience **frustrations due to NLU misinterpretations** , which impact the effectiveness of the Contus Bot's responses. - Users experience **misinterpretations by chatbots** , leading to customer frustration and challenges in communication effectiveness. ### [Conversable](https://www.g2.com/products/conversable-conversable/reviews) Conversable is a comprehensive platform designed to facilitate the creation and management of automated conversational experiences across various messaging channels. It enables businesses to engage with their customers through chatbots and voice assistants, providing seamless interactions that enhance customer service and engagement. Key Features and Functionality: - Multi-Channel Support: Deploys conversational agents across multiple platforms, including social media, messaging apps, and voice interfaces. - Customizable Workflows: Allows for the design of tailored conversation flows to meet specific business needs and customer interactions. - Analytics and Insights: Provides detailed analytics to monitor performance and gain insights into user behavior and engagement. - Integration Capabilities: Seamlessly integrates with existing business systems and third-party applications to enhance functionality. - Natural Language Processing (NLP): Utilizes advanced NLP to understand and respond to user inputs accurately. Primary Value and Solutions: Conversable empowers businesses to automate customer interactions, reducing response times and operational costs while improving customer satisfaction. By leveraging Conversable, companies can deliver consistent and personalized experiences, streamline communication processes, and scale their customer engagement efforts effectively. #### Who Is the Company Behind Conversable? - **Seller:** [Conversable](https://www.g2.com/sellers/conversable-4771939f-b454-4a86-a3fa-1fe32b269960) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Conversa from StoryFile](https://www.g2.com/products/conversa-from-storyfile/reviews) Conversa from StoryFile: B2B SaaS Platform for human-like AI conversations. Create interactive StoryFiles to engage employees & customers with Conversational Video AI, anytime anywhere. Control messaging with easy recording/sharing. The future of storytelling. #### Who Is the Company Behind Conversa from StoryFile? - **Seller:** [StoryFile, Inc.](https://www.g2.com/sellers/storyfile-inc) - **Year Founded:** 2018 - **HQ Location:** Los Angeles, US - **Twitter:** @storyfile 887 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2d81bb86c19e2f7f02edb81b60dd5637a3fc21e4c299eb1c414bfb2594dd36a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstoryfile&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=34#product-list) - [1](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score#product-list) - [2](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=2#product-list) - … - [31](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=31#product-list) - [32](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=32#product-list) - [33](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=33#product-list) - [34](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=34#product-list) - 35 - [36](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=36#product-list) - [37](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=37#product-list) - [38](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=38#product-list) - [39](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=39#product-list) - … - [50](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=50#product-list) - [51](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=51#product-list) - [Next ›Next ›](/categories/chatbots?open_modal_url=%2Fproducts%2Fyaps-world%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fchatbots%26source%3Dcategory&order=g2_score&page=36#product-list) Spotlight Categories [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) [Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr) [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Show More