# Best Chatbots Software for Small Business - Page 4

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 761

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,400+ Authentic Reviews
- 761+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=61400&focus%5B%5D=574&focus%5B%5D=10366&focus%5B%5D=144283&focus%5B%5D=5884&focus%5B%5D=19432)

Highlighted products: Jotform AI Agents, Fin, Tidio, Zendesk for Customer Service, Podium, Wati, Smartsupp, and Birdeye.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=wati&focus%5B%5D=smartsupp&focus%5B%5D=birdeye&segment=small-business)

**Sponsored**

### Chatsi

Chatsi is an always-on, brand-aligned AI sales experience that helps shoppers discover the right products, get trustworthy answers, and move confidently toward purchase. Chatsi turns your storefront into an AI-powered sales experience that helps shoppers buy with confidence. It understands shopper intent, recommends the right products, answers questions with accurate, traceable responses, and guides customers to purchase with on-brand salesmanship and support. Built for e-commerce merchants and product brands, Chatsi uses your catalog, pricing, availability, and brand content to deliver relevant recommendations and credible answers in real time. Instead of leaving shoppers to dig through product pages, filters, and static search results, Chatsi creates a more helpful and conversational path to purchase. The result is a shopping experience that builds trust, improves engagement, and can help drive higher conversion. Chatsi is designed to bring the quality of in-store guidance to online shopping. It can draw from rich product and brand content such as manuals, buying guides, reviews, videos, and merchandising rules to give shoppers more complete answers and better product direction. This helps customers discover the right products faster while giving merchants more control over how products are presented and recommended. Trust and brand consistency are core to the experience. Chatsi grounds responses in the merchant’s own catalog and content, helping reduce the risk of generic or misleading answers. Brand voice controls and moderation features help ensure every interaction stays aligned with your tone, messaging, and merchandising strategy. For merchants, Chatsi also provides visibility into what shoppers are asking, what information influences decisions, and how conversational guidance supports product discovery and purchase. With integrations for leading commerce platforms (Shopify, Salesforce Commerce Cloud, Woo Commerce, Miva, BigCommerce , Magento, etc.), Chatsi fits into existing ecommerce ecosystems and helps brands create shopping experiences that are more personal, more helpful, and more effective.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-06T00%3A29%3A18Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1524208&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fsmall-business%3Fpage%3D4%26segment%3Dsmall-business&secure%5Btoken%5D=0907c053d37afa0df430d593c85e2c84515b71749e0daa1c78533de40b131cd3&secure%5Burl%5D=https%3A%2F%2Fchatsi.ai%2F%3Futm_source%3Dg2%26utm_medium%3Dreview-site%26utm_campaign%3Dg2-listing&secure%5Burl_type%5D=book_demo)

### [LiveAgent](https://www.g2.com/products/liveagent/reviews)

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,481

#### How Do G2 Users Rate LiveAgent?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 8.6/10 (Category avg: 8.8/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind LiveAgent?

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit  
480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 29% Medium

#### What Do G2 Reviewers Say About LiveAgent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses.
- Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency.
- Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly.
- Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
- Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.

##### Cons

- Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently.
- Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility.
- Users find the **user experience not intuitive** , leading to frustration with navigation and feature access.
- Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time.
- Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

#### What Are Recent G2 Reviews of LiveAgent?

**["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)**

**Rating:** 5.0/5.0 stars

_— Edjelie M._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141)

**["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)**

**Rating:** 5.0/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553)

#### What Are G2 Users Discussing About LiveAgent?

- [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests)
- [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment

### [Botsonic](https://www.g2.com/products/botsonic/reviews)

Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more. Instead of the traditional rule-based and unintelligent chatbots of the current generation, Botsonic is very smart (thanks to Generative AI) and provides personalized responses from the business's own knowledge base, website, and other data sources, all in their own style guide. Additionally, companies have the flexibility to brand the bot with their own colors, logos, etc. With the capability to reduce support volume by up to 80%, Botsonic enables support teams to concentrate on high-value interactions, thereby enhancing customer satisfaction and brand loyalty.

**Average Rating:** 4.6/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Botsonic?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Control:** 8.7/10 (Category avg: 8.8/10)
- **Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Botsonic?

- **Seller:** [Writesonic, Inc.](https://www.g2.com/sellers/writesonic-inc)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, US
- **Twitter:** @WriteSonic  
17,502 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b86ec2da46a25cca92f4e279c45eeb39919cc1c50346ee04d8e33521998c5311&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwritesonic%2F&secure%5Burl_type%5D=linkedin_company_website)  
136 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 73% Small, 18% Medium

#### What Do G2 Reviewers Say About Botsonic?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **user-friendly experience** of Botsonic, appreciating its easy setup and no-code accessibility.
- Users praise the **easy setup** of Botsonic, facilitating quick integration without the need for coding skills.
- Users commend the **seamless integrations** of Botsonic, enhancing functionality without requiring any coding skills.
- Users find Botsonic **intuitive and user-friendly** , with easy setup and seamless integration for various applications.
- Users commend Botsonic for its **easy implementation** , enabling quick setup and integration without any coding skills required.

##### Cons

- Users face a **steep learning curve** due to limited guidance on optimizing and training the bot effectively.
- Users face challenges due to **AI limitations** related to transparency and guidance on training the bot effectively.
- Users experience **communication issues** with Botsonic's help desk, feeling unsupported and frustrated with technical problems.
- Users mention the **cost of upgrading** is necessary for serious use despite the initial free version.
- Users feel that **limited customization** options hinder their ability to tailor Botsonic for specific branding needs.

#### What Are Recent G2 Reviews of Botsonic?

**["Intuitive Bot Creation with Minor Upload Limitations"](https://www.g2.com/survey_responses/botsonic-review-12721709)**

**Rating:** 5.0/5.0 stars

_— Raheel N._

[Read full review](https://www.g2.com/survey_responses/botsonic-review-12721709)

**["Streamlined Communication for Educational Settings"](https://www.g2.com/survey_responses/botsonic-review-12418980)**

**Rating:** 5.0/5.0 stars

_— Helio M._

[Read full review](https://www.g2.com/survey_responses/botsonic-review-12418980)

### [Spur](https://www.g2.com/products/spurtastic-tech-spur/reviews)

A chat automation platform that helps businesses streamline communications and build a seamless shopping experience across messaging channels.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Spur?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 9.2/10 (Category avg: 8.8/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Spur?

- **Seller:** [Spurtastic Tech](https://www.g2.com/sellers/spurtastic-tech)
- **Year Founded:** 2021
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d90cb27a7e1f934c8bd3d38d7fd4b68964a64dcd886028a0681596944d80f74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspurnow%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 85% Small, 15% Medium

#### What Do G2 Reviewers Say About Spur?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of Spur, appreciating their quick, effective solutions and genuine care.
- Users value the **ease of implementation** with Spur, enhancing their business operations and overall efficiency.
- Users value the **easy-to-implement features** of Spur, enhanced by excellent support and innovative additions.
- Users commend Spur for their **exceptional support team** , providing quick and effective solutions without hassle.
- Users appreciate the **implementation ease** of Spur, highlighting its user-friendly features and excellent support.

##### Cons

- Users experience occasional **software bugs** in Spur, though fixes are implemented quickly, minimizing disruption.

#### What Are Recent G2 Reviews of Spur?

**["The best UX software with a great team for help for any problems"](https://www.g2.com/survey_responses/spur-review-11677961)**

**Rating:** 5.0/5.0 stars

_— Athul R._

[Read full review](https://www.g2.com/survey_responses/spur-review-11677961)

**["Effortless Access and Swift Support"](https://www.g2.com/survey_responses/spur-review-12918605)**

**Rating:** 4.0/5.0 stars

_— ram ._

[Read full review](https://www.g2.com/survey_responses/spur-review-12918605)

### [AiSensy](https://www.g2.com/products/aisensy/reviews)

AiSensy is a comprehensive WhatsApp engagement platform built on the official WhatsApp Business API, designed to enhance business communication through marketing automation, customer support, and e-commerce integration. It enables businesses to broadcast messages, automate notifications, and provide live chat support, all within WhatsApp's familiar interface. Key Features and Functionality: - WhatsApp Broadcasting & Automation: Send unlimited broadcast messages to segmented audiences with automated notifications for orders, payments, and abandoned cart reminders using approved message templates. - Drag & Drop Chatbot Builder: Create conversational chatbot flows without coding using an intuitive visual builder with seamless human handover capabilities for complex queries. - Multi-Agent Live Chat Support: Enable unlimited agents to provide customer support on the same WhatsApp number with smart chat routing, tagging, and performance monitoring. - Click-to-WhatsApp Advertising: Run Facebook and Instagram ads that direct users to WhatsApp conversations with integrated conversion tracking and retargeting capabilities. - E-commerce Integration: Connect Facebook catalogs to showcase products directly in WhatsApp with in-chat purchasing, payment processing, and order management. Primary Value and Solutions Provided: AiSensy transforms WhatsApp into a powerful sales, support, and marketing engine, addressing several business challenges: - Enhanced Customer Engagement: By automating routine interactions and providing timely notifications, businesses can maintain consistent and personalized communication with customers. - Operational Efficiency: The platform's automation capabilities reduce manual workload, allowing teams to focus on strategic tasks and improving overall productivity. - Increased Sales and Conversions: Features like Click-to-WhatsApp ads and in-chat purchasing streamline the customer journey, leading to higher conversion rates and revenue growth. - Scalable Customer Support: With multi-agent live chat and intelligent chatbots, businesses can handle a higher volume of customer inquiries without compromising on service quality. By leveraging AiSensy, businesses can effectively harness the power of WhatsApp to drive growth, improve customer satisfaction, and streamline their communication processes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 114

#### How Do G2 Users Rate AiSensy?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Control:** 8.5/10 (Category avg: 8.8/10)
- **Analytics:** 8.2/10 (Category avg: 8.5/10)
- **Collection of information:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind AiSensy?

- **Seller:** [Triny](https://www.g2.com/sellers/triny)
- **Year Founded:** 2017
- **HQ Location:** Noida , Delhi NCR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f8495d20f2e1a4ddf8240fa9be1efde92b0a8a314cc18ed4a6e98bd35cda41f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftriny%2F%3ForiginalSubdomain%3Din&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, Director
- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 83% Small, 10% Medium

#### What Do G2 Reviewers Say About AiSensy?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend AiSensy's **fast and friendly customer support** , appreciating their dedication to assisting and solving issues.
- Users enjoy the **user-friendly interface** of AiSensy, making business communication seamless and easy to adopt.
- Users appreciate the **effortless automation** of AiSensy, making bulk messaging and communication management efficient and straightforward.
- Users appreciate the **easy setup** of AiSensy, finding it hassle-free and efficient for WhatsApp marketing campaigns.
- Users value the **efficiency** of AiSensy, making bulk messaging and customer management remarkably simple and hassle-free.

##### Cons

- Users express frustration with the **poor customer support** of AiSensy, making navigation and feature usage difficult.
- Users experience **poor response** from support, facing delays and a lack of communication when assistance is needed.
- Users note **AI limitations** in workflow management and suggest improvements like flexible project handling and better support options.
- Users experience **dashboard issues** such as clutter, outdated design, and confusing filtering processes impacting usability.
- Users feel that **layout issues** hinder navigation and suggest improvements for a more intuitive experience with AiSensy.

#### What Are Recent G2 Reviews of AiSensy?

**["Effortless WhatsApp Automation Made Simple"](https://www.g2.com/survey_responses/aisensy-review-13213082)**

**Rating:** 4.5/5.0 stars

_— Adarsh V._

[Read full review](https://www.g2.com/survey_responses/aisensy-review-13213082)

**["Reliable WhatsApp Engagement with AiSensy"](https://www.g2.com/survey_responses/aisensy-review-13148322)**

**Rating:** 5.0/5.0 stars

_— Vivek S._

[Read full review](https://www.g2.com/survey_responses/aisensy-review-13148322)

#### What Are G2 Users Discussing About AiSensy?

- [What is AiSensy used for?](https://www.g2.com/discussions/what-is-aisensy-used-for)

### [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business.

**Average Rating:** 4.6/5.0

**Total Reviews:** 5,364

#### How Do G2 Users Rate G2 Marketing Solutions?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind G2 Marketing Solutions?

- **Seller:** [G2](https://www.g2.com/sellers/g2)
- **Company Website:** www.g2.com
- **Year Founded:** 2012
- **HQ Location:** Chicago, USA
- **Twitter:** @G2dotcom  
32,942 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a5c15bfc1d762f132f7ceab6872371290c28b2337aa4d8ffa55287b728776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641084%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,504 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 43% Small, 37% Medium

#### What Do G2 Reviewers Say About G2 Marketing Solutions?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of G2 Marketing Solutions, allowing for effortless expression of experiences and insights.
- Users value the **authenticity and transparency** of G2 Marketing Solutions, trusting real reviews to guide their decisions.
- Users appreciate G2 Marketing Solutions' **user-friendly interface** and credible reviews, enhancing informed decisions about technology.
- Users value the **genuine and fair reviews** on G2 Marketing Solutions, enabling informed decisions based on real experiences.
- Users value the **authentic reviews** on G2 Marketing Solutions, finding it a reliable source for technology insights.

##### Cons

- Users find the **approval process unpredictable** , leading to confusion and outdated reviews that hinder informed decisions.
- Users express concern over **biased reviews** that may not reflect the current quality of G2 Marketing Solutions.
- Users experience a **lack of clarity** regarding review approval and video submission statuses, impacting their overall satisfaction.
- Users find the **time-consuming nature** of lengthy feedback requests from G2 Ask to be burdensome and inefficient.
- Users experience **confusion due to the non-intuitive interface** and inconsistencies in review processes and support access.

#### What Are Recent G2 Reviews of G2 Marketing Solutions?

**["Real-Time Buyer Intent + Verified Reviews That Shorten Sales Cycles"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13207513)**

**Rating:** 5.0/5.0 stars

_— Sanjay A._

[Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13207513)

**["Valuable AI Search Visibility Insights and a Truly Collaborative Partnership"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13209146)**

**Rating:** 5.0/5.0 stars

_— Bianca G._

[Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13209146)

#### What Are G2 Users Discussing About G2 Marketing Solutions?

- [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes
- [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes
- [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes
- [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments
- [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes

### [WotNot](https://www.g2.com/products/wotnot/reviews)

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

**Average Rating:** 4.6/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate WotNot?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 9.1/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind WotNot?

- **Seller:** [WotNot](https://www.g2.com/sellers/wotnot)
- **Year Founded:** 2018
- **HQ Location:** Ahmedabad, Gujarat
- **Twitter:** @wotnot  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6046b603fa7e9a8a2f715db416b2b5b0ff858a94e906c65457f97dd0ccd59e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14537921%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 65% Small, 29% Medium

#### What Do G2 Reviewers Say About WotNot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find WotNot's platform incredibly **easy to use** , appreciating its intuitive interface and seamless integration capabilities.
- Users commend WotNot's **exceptional customer support** , noting its quick responses and helpful assistance during chatbot deployment.
- Users find WotNot's **helpful customer support** invaluable, making chatbot creation and integration a smooth experience.
- Users praise WotNot for its **seamless integrations** , enhancing chatbot functionality and improving user experience throughout.
- Users highlight the **ease of use and rapid deployment** of WotNot, appreciating its intuitive interface and excellent support.

##### Cons

- Users face **integration issues** with WotNot, making it challenging to connect with other platforms effectively.
- Users find the **lack of integrations** frustrating, wishing for more compatibility with various tools and platforms.
- Users often mention **limited features** of WotNot, pointing out the need for more robust functionalities and integrations.
- Users face challenges due to **missing features** like inadequate integrations and the need for better customization options.
- Users face **chatbot issues** such as errors, limited backend access, and slow feature maturation impacting their experience.

#### What Are Recent G2 Reviews of WotNot?

**["AI Chatbots and Automations driving Real Operational Impact"](https://www.g2.com/survey_responses/wotnot-review-12381704)**

**Rating:** 4.5/5.0 stars

_— Ojas K._

[Read full review](https://www.g2.com/survey_responses/wotnot-review-12381704)

**["WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder"](https://www.g2.com/survey_responses/wotnot-review-12323412)**

**Rating:** 4.0/5.0 stars

_— Zaid B._

[Read full review](https://www.g2.com/survey_responses/wotnot-review-12323412)

#### What Are G2 Users Discussing About WotNot?

- [What is drift chatbot?](https://www.g2.com/discussions/what-is-drift-chatbot)
- [What are chatbots used for?](https://www.g2.com/discussions/wotnot-what-are-chatbots-used-for)
- [What is WotNot?](https://www.g2.com/discussions/what-is-wotnot)
- [Is WotNot free?](https://www.g2.com/discussions/is-wotnot-free) - 1 comment

### [TARS](https://www.g2.com/products/tars/reviews)

Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow.

**Average Rating:** 4.6/5.0

**Total Reviews:** 149

#### How Do G2 Users Rate TARS?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 9.0/10 (Category avg: 8.8/10)
- **Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind TARS?

- **Seller:** [TARS](https://www.g2.com/sellers/tars)
- **Year Founded:** 2016
- **HQ Location:** Newark, DE
- **Twitter:** @hellotars\_ai  
765 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e1934d67f2428efcf125e394c2d442ae2b9afec1d5ae5364f9778b36a508d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10377263%2F&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About TARS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization options** of TARS bots, enhancing brand consistency and user engagement seamlessly.
- Users celebrate the **customer success** aspect of TARS, experiencing increased leads and enhanced engagement through personalized bots.
- Users love the **customizability** of TARS, enabling tailored bots that enhance brand consistency and user engagement.
- Users love the **high level of customization** in TARS, allowing bots to reflect their brand and engage effectively.
- Users enjoy the **ease of use** of TARS, leading to increased engagement and higher completion rates for forms.

#### What Are Recent G2 Reviews of TARS?

**["Incredible tool for creating a chatbot"](https://www.g2.com/survey_responses/tars-review-9058767)**

**Rating:** 5.0/5.0 stars

_— Khushboo K._

[Read full review](https://www.g2.com/survey_responses/tars-review-9058767)

**["Fulfill the requirement on time with adequate support."](https://www.g2.com/survey_responses/tars-review-9329988)**

**Rating:** 4.5/5.0 stars

_— SAIPRASAD C._

[Read full review](https://www.g2.com/survey_responses/tars-review-9329988)

#### What Are G2 Users Discussing About TARS?

- [What is TARS used for?](https://www.g2.com/discussions/what-is-tars-used-for) - 1 comment

### [Atonom](https://www.g2.com/products/atonom/reviews)

Atonom gives teams back time by taking real work off their plate. Cloud Employees handle repetitive, high-volume tasks so human teams can focus on judgment, relationships, and higher-impact work only people can do.

**Average Rating:** 4.9/5.0

**Total Reviews:** 136

#### How Do G2 Users Rate Atonom?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Control:** 9.4/10 (Category avg: 8.8/10)
- **Analytics:** 9.4/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Atonom?

- **Seller:** [Atonom](https://www.g2.com/sellers/atonom)
- **Year Founded:** 2018
- **HQ Location:** Provo, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c18ee36a74dd9c31e853360e6c782fff85e66a0044372af0319cdf65e8dd19c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatonomai%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 52% Small, 43% Medium

#### What Do G2 Reviewers Say About Atonom?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **quick integration and excellent support** from Atonom, enhancing productivity and user experience.
- Users appreciate the **user-friendly software** of Atonom, enjoying seamless navigation and efficient notification systems.
- Users value the **website visitor insights** feature of Atonom, enhancing targeting and data collection for marketing strategies.
- Users value the **real-time lead engagement** capabilities of Atonom, enhancing connection with potential customers effectively.
- Users value the **robust customer engagement features** of Atonom, enhancing real-time interaction with website visitors.

##### Cons

- Users note a **steep learning curve** with Atonom, requiring time and dedication to fully utilize its features.
- Users find the **steep learning curve** challenging, often requiring significant time to unlock the platform’s full potential.
- Users find that Atonom requires a significant amount of **time and dedication** to fully understand and utilize effectively.
- Users find the **complexity of the platform** requires significant time and commitment to fully understand and optimize.
- Users find **identification issues** frustrating, as it limits knowledge of individual visitors rather than just companies.

#### What Are Recent G2 Reviews of Atonom?

**["A usable marketing and lead gen tool"](https://www.g2.com/survey_responses/atonom-review-10428404)**

**Rating:** 4.5/5.0 stars

_— Jamie M._

[Read full review](https://www.g2.com/survey_responses/atonom-review-10428404)

**["An efficient and easy-to-use tool for monitoring signals."](https://www.g2.com/survey_responses/atonom-review-10375210)**

**Rating:** 4.5/5.0 stars

_— Dr. Will Hernando R._

[Read full review](https://www.g2.com/survey_responses/atonom-review-10375210)

#### What Are G2 Users Discussing About Atonom?

- [What is ChatFunnels used for?](https://www.g2.com/discussions/what-is-chatfunnels-used-for)

### [NewOaks AI](https://www.g2.com/products/newoaks-ai/reviews)

NewOaks AI is an advanced conversational AI platform designed to automate client engagement, lead qualification, and appointment scheduling across multiple channels. By leveraging custom-trained ChatGPT models and voice-first AI agents, it enables businesses to provide 24/7 personalized interactions via SMS, web chat, and social media platforms such as Facebook Messenger, WhatsApp, and Instagram. With support for over 50 languages and seamless integration with CRMs, Google Calendar, Twilio, and other business tools, NewOaks AI streamlines sales, customer support, and marketing processes, enhancing operational efficiency and customer satisfaction. Key Features: - Omnichannel Communication: Engage customers through SMS, live chat, voice calls, and social media from a unified platform. - AI Voice Agents with Real-Time Calls: Provide real-time AI voice calls with zero latency and multiple voice personas for natural, human-like conversations. - Multilingual Support: Communicate effectively with a global audience by supporting over 50 languages. - Automated Lead Qualification and Appointment Scheduling: Utilize AI-driven workflows to qualify leads, book appointments, and follow up automatically, reducing manual workload. - Seamless Integrations: Easily connect with CRMs, Google Calendar, Twilio, Webhooks, and APIs for streamlined business operations. - Mobile Management Apps: Monitor and manage AI interactions on the go with dedicated iOS and Android apps. Primary Value and Solutions: NewOaks AI addresses the challenges businesses face in managing client interactions by automating routine tasks and providing consistent, personalized communication. It enhances operational efficiency by reducing manual efforts in lead qualification and appointment scheduling, leading to increased conversion rates and customer satisfaction. The platform's 24/7 availability ensures that businesses can engage with clients at any time, catering to the needs of a global customer base. By integrating seamlessly with existing business tools, NewOaks AI offers a scalable solution that grows with the business, making it an invaluable asset for sales, customer support, and marketing teams.

**Average Rating:** 5.0/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate NewOaks AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 8.9/10 (Category avg: 8.8/10)
- **Analytics:** 8.2/10 (Category avg: 8.5/10)
- **Collection of information:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind NewOaks AI?

- **Seller:** [NewOaks LLC](https://www.g2.com/sellers/newoaks-llc)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89cf9fea651e9c30354e9f0be0e94afabd5719a031975d8a8b336e9981616bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnew-oaks-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About NewOaks AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **seamless integrations** of NewOaks AI, facilitating quick setups and real-time data exchange effortlessly.
- Users praise the **exceptional quality and user-friendly interface** of NewOaks AI for creating engaging chatbots.
- Users appreciate the **easy-to-use interface** and comprehensive features for creating high-quality conversational AI chatbots.
- Users praise the **excellent customer support** of NewOaks AI, finding the chatbot and team exceptionally helpful and responsive.
- Users highlight the **exceptional ease of use** and comprehensive features of NewOaks AI for creating engaging chatbots.

#### What Are Recent G2 Reviews of NewOaks AI?

**["AI Agent Solution that is ahead of its time."](https://www.g2.com/survey_responses/newoaks-ai-review-10717252)**

**Rating:** 5.0/5.0 stars

_— Botlab Foundry ._

[Read full review](https://www.g2.com/survey_responses/newoaks-ai-review-10717252)

**["An outstanding newcomer in the AI Chatbot Space - Hyper Loaded With Awesomeness"](https://www.g2.com/survey_responses/newoaks-ai-review-10632670)**

**Rating:** 5.0/5.0 stars

_— Shouri M._

[Read full review](https://www.g2.com/survey_responses/newoaks-ai-review-10632670)

### [Zowie](https://www.g2.com/products/zowie/reviews)

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

**Average Rating:** 4.7/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Zowie?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.1/10 (Category avg: 8.8/10)
- **Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Collection of information:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zowie?

- **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @ZowieAI  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76677f75ee5e5e3559e6a8e32c4122ec2443982c7aa881fd347c59879ab35d54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18129228%2F&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Services
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Zowie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly.
- Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward.
- Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease.
- Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs.
- Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation.

##### Cons

- Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating.
- Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features.
- Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions.
- Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy.
- Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information.

#### What Are Recent G2 Reviews of Zowie?

**["Zowie is the easiest and most adjustable chat solution I've ever seen."](https://www.g2.com/survey_responses/zowie-review-9756941)**

**Rating:** 5.0/5.0 stars

_— Dawid T._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9756941)

**["great bot solution for small and large organizations"](https://www.g2.com/survey_responses/zowie-review-9710346)**

**Rating:** 4.5/5.0 stars

_— Piotr P._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9710346)

#### What Are G2 Users Discussing About Zowie?

- [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi)
- [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular)
- [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment
- [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software)

### [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews)

Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth.

**Average Rating:** 4.7/5.0

**Total Reviews:** 192

#### How Do G2 Users Rate Amplitude Guides and Surveys?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.4/10 (Category avg: 8.8/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Collection of information:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Amplitude Guides and Surveys?

- **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude)
- **Company Website:** amplitude.com
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @Amplitude\_HQ  
22,465 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,130 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 35% Medium

#### What Do G2 Reviewers Say About Amplitude Guides and Surveys?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Amplitude Guides and Surveys to be **easy to use** , enhancing onboarding and feedback collection effortlessly.
- Users value the **ease of building and deploying surveys** , enhancing onboarding and gathering crucial real-time feedback effectively.
- Users appreciate the **real-time feedback capabilities** of Amplitude Guides & Surveys, enhancing onboarding and feature adoption significantly.
- Users value the **ease of real-time feedback** from Amplitude Guides and Surveys, enhancing user experience and satisfaction.
- Users value the **easy setup** of Amplitude Guides & Surveys, enabling quick integration and effective user engagement.

##### Cons

- Users find **customization options limited** , making advanced targeting and complex user flows challenging to manage effectively.
- Users express a need for **difficult customization** options in Amplitude Guides and Surveys, limiting design flexibility and interaction.
- Users find **Amplitude Guides and Surveys restrictive** for advanced logic and customization, limiting their ability to create complex user experiences.
- Users find **missing features** in Amplitude Guides and Surveys, particularly in customization and support options, limiting functionality.
- Users find the **limited features** restrictive, particularly for complex tasks without upgrading to a higher tier.

#### What Are Recent G2 Reviews of Amplitude Guides and Surveys?

**["Easy Setup, Intuitive Performance Tracking"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031)**

**Rating:** 4.5/5.0 stars

_— Akshaya B._

[Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031)

**["Easy to use In-App Guides with Seamless Amplitude Analytics and Fast Insights"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13196479)**

**Rating:** 4.5/5.0 stars

_— Akash S._

[Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13196479)

### [BIK](https://www.g2.com/products/bik/reviews)

BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless!

**Average Rating:** 4.5/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate BIK?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.8/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Collection of information:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BIK?

- **Seller:** [BIK](https://www.g2.com/sellers/bik)
- **Year Founded:** 2019
- **HQ Location:** Palo Alto
- **Twitter:** @Bikglobal  
46 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa06fb5f4ffd7b107207c482ae11b02308a95c36d6929d5e7d307f1ef9c91a8a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbikglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods, Cosmetics
- **Company Size:** 62% Small, 30% Medium

#### What Do G2 Reviewers Say About BIK?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **superb customer support** of BIK, highlighting its fast response and helpful onboarding process.
- Users find BIK's platform exceptionally **easy to use** , enhancing their experience with seamless integration and support.
- Users value the **ease of use and excellent features** of BIK, enhancing customer analysis and support.
- Users value the **proactive support** and integration capabilities of BIK, making daily operations seamless and efficient.
- Users value the **easy integrations** of BIK, enhancing support and simplifying their workflow across multiple platforms.

##### Cons

- Users note the **missing features** like label-based segmentation hinder functionality and expect improvement in the chatbot experience.
- Users report **software bugs** causing lags, notification issues, and poor performance with large data uploads in BIK.
- Users note that BIK is **expensive** , but some believe it delivers value through its results-oriented features.
- Users find the **campaign management tedious** , struggling with data tracking and reporting due to UI limitations.
- Users suggest improvements for the **dashboard design** , seeking a more user-friendly interface and better UI.

#### What Are Recent G2 Reviews of BIK?

**["Great Brand Support"](https://www.g2.com/survey_responses/bik-review-11454398)**

**Rating:** 4.0/5.0 stars

_— Priya D._

[Read full review](https://www.g2.com/survey_responses/bik-review-11454398)

**["User-Friendly and Integrated But Needs Mobile Optimization"](https://www.g2.com/survey_responses/bik-review-11657055)**

**Rating:** 4.5/5.0 stars

_— Vidhi D._

[Read full review](https://www.g2.com/survey_responses/bik-review-11657055)

### [Forethought](https://www.g2.com/products/zendesk-forethought/reviews)

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, Forethought's AI handles repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.

**Average Rating:** 4.3/5.0

**Total Reviews:** 165

#### How Do G2 Users Rate Forethought?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 8.2/10 (Category avg: 8.8/10)
- **Analytics:** 7.6/10 (Category avg: 8.5/10)
- **Collection of information:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Forethought?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 65% Medium, 21% Small

#### What Do G2 Reviewers Say About Forethought?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction.
- Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution.
- Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience.
- Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly.
- Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease.

##### Cons

- Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product.
- Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently.
- Users find the **cost per deflection model** to be a significant downside despite overall service quality.
- Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits.
- Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases.

#### What Are Recent G2 Reviews of Forethought?

**["Tailor-Made Customer Interactions and Stellar Support"](https://www.g2.com/survey_responses/forethought-review-11113240)**

**Rating:** 5.0/5.0 stars

_— Verified User in Utilities_

[Read full review](https://www.g2.com/survey_responses/forethought-review-11113240)

**["Efficient Setup and Insightful Analytics with Forethought"](https://www.g2.com/survey_responses/forethought-review-10010927)**

**Rating:** 4.5/5.0 stars

_— Alex K._

[Read full review](https://www.g2.com/survey_responses/forethought-review-10010927)

#### What Are G2 Users Discussing About Forethought?

- [What is Forethought AI used for?](https://www.g2.com/discussions/what-is-forethought-ai-used-for) - 1 comment

### [Verloop.io](https://www.g2.com/products/verloop-io/reviews)

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

**Average Rating:** 4.7/5.0

**Total Reviews:** 226

#### How Do G2 Users Rate Verloop.io?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Control:** 9.4/10 (Category avg: 8.8/10)
- **Analytics:** 9.4/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Verloop.io?

- **Seller:** [Verloop](https://www.g2.com/sellers/verloop)
- **Year Founded:** 2016
- **HQ Location:** Bangalore
- **Twitter:** @verloopio  
1,440 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dbb7609290ad139b6453cefecd633897ca0027a20b6e33089ce780218c790add&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13283350%2F&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Happiness Champion, Director
- **Top Industries:** Financial Services, Retail
- **Company Size:** 49% Medium, 32% Small

#### What Do G2 Reviewers Say About Verloop.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Verloop.io, making it simple to navigate and utilize its features.
- Users commend the **excellent customer support** of Verloop.io, highlighting professionalism and outstanding solutions for their needs.
- Users find Verloop.io **extremely helpful** , as it enables seamless engagement with multiple customers efficiently.
- Users appreciate the **extensive automation capabilities** of Verloop.io, making reports easy to extract and analyze.
- Users value the **user-friendly chat features** of Verloop.io, allowing efficient multi-customer engagement for startups.

##### Cons

- Users report encountering **bug issues** that hinder functionality, particularly affecting dashboard views and performance on weak WiFi.
- Users experience **slow performance** with frequent lags and disconnections, impacting chat responsiveness during use.
- Users experience **frequent bugs** with Verloop.io, encountering reconnection issues and lag on weak Wi-Fi.
- Users experience frequent **call quality issues** with Verloop.io, including reconnections on weak Wi-Fi and noticeable lag.
- Users experience **lag during chats** , resulting in delayed responses and impacting the overall chatting experience.

#### What Are Recent G2 Reviews of Verloop.io?

**["Chat verloop"](https://www.g2.com/survey_responses/verloop-io-review-4640633)**

**Rating:** 5.0/5.0 stars

_— Sadhna M._

[Read full review](https://www.g2.com/survey_responses/verloop-io-review-4640633)

**["Verloop is the best Chatbot provider"](https://www.g2.com/survey_responses/verloop-io-review-11052213)**

**Rating:** 5.0/5.0 stars

_— Andrew E._

[Read full review](https://www.g2.com/survey_responses/verloop-io-review-11052213)

#### What Are G2 Users Discussing About Verloop.io?

- [What is Verloop.io used for?](https://www.g2.com/discussions/what-is-verloop-io-used-for)

### [Glassix](https://www.g2.com/products/glassix/reviews)

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

**Average Rating:** 4.8/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate Glassix?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Control:** 9.6/10 (Category avg: 8.8/10)
- **Analytics:** 9.5/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Glassix?

- **Seller:** [Glassix](https://www.g2.com/sellers/glassix)
- **Year Founded:** 2015
- **HQ Location:** Tel Aviv, Israel
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=769392b391ccb3bf6c1479df75bc5b1c24834a8095cf5532aecec0ef25b0ec3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fglassix%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Real Estate
- **Company Size:** 67% Small, 30% Medium

#### What Do G2 Reviewers Say About Glassix?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complications with data.
- Users find Glassix to be **simple and easy to use** , avoiding unnecessary complications with data management.
- Users appreciate the **intuitive design** of Glassix, finding it simple and easy to understand without confusion.
- Users appreciate the **simplicity and ease of understanding** of Glassix, avoiding complications with data management.
- Users value the **simple and easy-to-understand** nature of Glassix, making it accessible and user-friendly.

##### Cons

- Users find a **lack of integrations** with Glassix, limiting its functionality and making it feel incomplete.
- Users feel that Glassix has **limited features** , lacking completeness as a standalone program.
- Users feel that Glassix lacks **complete features** , making it feel insufficient for comprehensive program needs.

#### What Are Recent G2 Reviews of Glassix?

**["Restructuring School Communication"](https://www.g2.com/survey_responses/glassix-review-9468016)**

**Rating:** 5.0/5.0 stars

_— Reem O._

[Read full review](https://www.g2.com/survey_responses/glassix-review-9468016)

**["We get more done with Glassix AI"](https://www.g2.com/survey_responses/glassix-review-9744629)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/glassix-review-9744629)

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