# Best Chatbots Software for Small Business - Page 3 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Chatbots category. In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Small Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,649 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (632 reviews) | No-code AI agents for 24/7 customer response | "[Jotform AI Agent Streamlined My Workflow and Boosted Efficiency](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,496 reviews) | AI SDR for real-time website visitor qualification | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,032 reviews) | AI-powered messaging and review management for multi-location brands | "[Easy Customer Outreach via Text and Email for Review Requests](https://www.g2.com/survey_responses/birdeye-review-12642425)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,995 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (479 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,448 reviews) | — | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=61400&focus%5B%5D=574&focus%5B%5D=10366&focus%5B%5D=5884&focus%5B%5D=144283&focus%5B%5D=19432) Highlighted products: Jotform AI Agents, Fin, Tidio, Zendesk for Customer Service, Podium, Smartsupp, Wati, and Birdeye. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=smartsupp&focus%5B%5D=wati&focus%5B%5D=birdeye&segment=small-business) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 764 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,200+ Authentic Reviews - 764+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-15T15%3A43%3A08Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fsmall-business%3Fpage%3D3&secure%5Btoken%5D=032b8f241a2982f5d01a57b8922f87c921cb56c034ce52b7a70a2087c9e699b5&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [WotNot](https://www.g2.com/products/wotnot/reviews) WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions. **Average Rating:** 4.6/5.0 **Total Reviews:** 101 **How Do G2 Users Rate WotNot?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind WotNot?** - **Seller:** [WotNot](https://www.g2.com/sellers/wotnot) - **Year Founded:** 2018 - **HQ Location:** Ahmedabad, Gujarat - **Twitter:** @wotnot (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/14537921/ (37 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 65% Small-Business, 29% Mid-Market #### What Are WotNot's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Customer Support (20 reviews) - Helpful (19 reviews) - Integrations (18 reviews) - Features (16 reviews) **Cons:** - Integration Issues (7 reviews) - Lack of Integrations (5 reviews) - Limited Features (5 reviews) - Missing Features (4 reviews) - Chatbot Issues (3 reviews) ### What Do G2 Reviewers Say About WotNot? *AI-generated summary from verified user reviews* **Pros:** - Users find WotNot's **ease of use** impressive, enabling quick chatbot creation with minimal technical expertise required. - Users rave about the **prompt and efficient customer support** provided by WotNot, enhancing their overall experience. - Users highlight the **helpfulness** of WotNot in automating interactions and providing timely support, enhancing their experience. - Users love the **seamless integrations** of WotNot, enhancing automation and supporting advanced use cases effortlessly. - Users praise WotNot for its **user-friendly setup and extensive feature set** , making chatbot creation seamless and efficient. **Cons:** - Users face **integration issues** with WotNot, requiring time for updates and more native support for advanced features. - Users experience a **lack of integrations** in WotNot, limiting advanced customization and data retrieval capabilities. - Users find WotNot has **limited features** , especially during the trial, impacting their ability to evaluate the product. - Users note a lack of **advanced features** in WotNot, requiring developer input and better integration options. - Users face **chatbot issues** like hanging, incomplete automation, and limited access to backend functionality affecting implementation. #### What Are Recent G2 Reviews of WotNot? **"[AI Chatbots and Automations driving Real Operational Impact](https://www.g2.com/survey_responses/wotnot-review-12381704)"** **Rating:** 4.5/5.0 stars *— Ojas K.* [Read full review](https://www.g2.com/survey_responses/wotnot-review-12381704) --- **"[WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder](https://www.g2.com/survey_responses/wotnot-review-12323412)"** **Rating:** 4.0/5.0 stars *— Zaid B.* [Read full review](https://www.g2.com/survey_responses/wotnot-review-12323412) --- #### What Are G2 Users Discussing About WotNot? - [What is drift chatbot?](https://www.g2.com/discussions/what-is-drift-chatbot) - [What are chatbots used for?](https://www.g2.com/discussions/wotnot-what-are-chatbots-used-for) - [What is WotNot?](https://www.g2.com/discussions/what-is-wotnot) - [Is WotNot free?](https://www.g2.com/discussions/is-wotnot-free) - 1 comment ### 2. [Atonom](https://www.g2.com/products/atonom/reviews) Atonom gives teams back time by taking real work off their plate. Cloud Employees handle repetitive, high-volume tasks so human teams can focus on judgment, relationships, and higher-impact work only people can do. **Average Rating:** 4.9/5.0 **Total Reviews:** 136 **How Do G2 Users Rate Atonom?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Control:** 9.4/10 (Category avg: 8.7/10) - **Analytics:** 9.4/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Atonom?** - **Seller:** [Atonom](https://www.g2.com/sellers/atonom) - **Year Founded:** 2018 - **HQ Location:** Provo, US - **LinkedIn® Page:** https://www.linkedin.com/company/atonomai/ (133 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 52% Small-Business, 43% Mid-Market #### What Are Atonom's Pros and Cons? **Pros:** - Helpful (21 reviews) - Ease of Use (18 reviews) - Features (17 reviews) - Lead Generation (16 reviews) - Customer Engagement (15 reviews) **Cons:** - Learning Curve (12 reviews) - Steep Learning Curve (5 reviews) - Learning Difficulty (4 reviews) - Complexity (3 reviews) - Identification Issues (3 reviews) ### What Do G2 Reviewers Say About Atonom? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** of Atonom, which significantly eases integration and enhances the overall experience. - Users value the **ease of use** of Atonom, appreciating the seamless integration and intuitive support during onboarding. - Users appreciate the **world-class support and onboarding** provided by Signals, facilitating smooth software adoption and integration. - Users praise Atonom for its **effective lead generation** capabilities, seamlessly automating the process and enhancing user experience. - Users value the **exceptional customer engagement** capabilities of Atonom, enabling real-time connections and enhanced interaction. **Cons:** - Users experience a **learning curve** when using Atonom initially, but support aids in overcoming challenges quickly. - Users experience a **steep learning curve** with Atonom, requiring time and effort to fully master its capabilities. - Users find that **learning difficulty** hinders quick optimization of Atonom, requiring significant time and dedication to master. - Users find the **complexity of Atonom** can hinder quick optimization and requires significant time and dedication. - Users face **identification issues** with Atonom, as it only reveals company information, not individual visitors. #### What Are Recent G2 Reviews of Atonom? **"[An efficient and easy-to-use tool for monitoring signals.](https://www.g2.com/survey_responses/atonom-review-10375210)"** **Rating:** 4.5/5.0 stars *— Dr. Will Hernando R.* [Read full review](https://www.g2.com/survey_responses/atonom-review-10375210) --- **"[A usable marketing and lead gen tool](https://www.g2.com/survey_responses/atonom-review-10428404)"** **Rating:** 4.5/5.0 stars *— Jamie M.* [Read full review](https://www.g2.com/survey_responses/atonom-review-10428404) --- #### What Are G2 Users Discussing About Atonom? - [What is ChatFunnels used for?](https://www.g2.com/discussions/what-is-chatfunnels-used-for) ### 3. [TARS](https://www.g2.com/products/tars/reviews) Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow. **Average Rating:** 4.6/5.0 **Total Reviews:** 149 **How Do G2 Users Rate TARS?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind TARS?** - **Seller:** [TARS](https://www.g2.com/sellers/tars) - **Year Founded:** 2016 - **HQ Location:** Newark, DE - **Twitter:** @hellotars_ai (765 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10377263/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are TARS's Pros and Cons? **Pros:** - Bot Customization (1 reviews) - Customer Success (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About TARS? *AI-generated summary from verified user reviews* **Pros:** - Users love the **bot customization** features of TARS, enhancing brand consistency and user engagement effectively. - Users value the **customer success** from TARS, noting significant lead increases through fun and engaging bot interactions. - Users value the **customizability** of TARS, allowing for unique branding that enhances engagement and leads. - Users love the **customization options** of TARS, allowing unique bots that enhance brand consistency and engagement. - Users love the **ease of use** of TARS, enhancing lead generation with fun and engaging forms on any device. #### What Are Recent G2 Reviews of TARS? **"[Fulfill the requirement on time with adequate support.](https://www.g2.com/survey_responses/tars-review-9329988)"** **Rating:** 4.5/5.0 stars *— SAIPRASAD C.* [Read full review](https://www.g2.com/survey_responses/tars-review-9329988) --- **"[Incredible tool for creating a chatbot](https://www.g2.com/survey_responses/tars-review-9058767)"** **Rating:** 5.0/5.0 stars *— Khushboo K.* [Read full review](https://www.g2.com/survey_responses/tars-review-9058767) --- #### What Are G2 Users Discussing About TARS? - [What is TARS used for?](https://www.g2.com/discussions/what-is-tars-used-for) - 1 comment ### 4. [BIK](https://www.g2.com/products/bik/reviews) BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless! **Average Rating:** 4.5/5.0 **Total Reviews:** 66 **How Do G2 Users Rate BIK?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind BIK?** - **Seller:** [BIK](https://www.g2.com/sellers/bik) - **Year Founded:** 2019 - **HQ Location:** Palo Alto - **Twitter:** @Bikglobal (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bikglobal/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods, Cosmetics - **Company Size:** 62% Small-Business, 30% Mid-Market #### What Are BIK's Pros and Cons? **Pros:** - Customer Support (28 reviews) - Ease of Use (25 reviews) - Features (14 reviews) - Helpful (12 reviews) - Easy Integrations (9 reviews) **Cons:** - Missing Features (7 reviews) - Software Bugs (5 reviews) - Expensive (4 reviews) - Campaign Issues (3 reviews) - Dashboard Issues (3 reviews) ### What Do G2 Reviewers Say About BIK? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** from BIK, providing timely help and guidance throughout the integration process. - Users find BIK to be **incredibly easy to use** , seamlessly integrating multiple platforms for efficient communication. - Users appreciate the **ease of use and excellent features** of BIK, enhancing customer engagement and support. - Users value the **great integration and support** of BIK, enhancing communication and engagement across platforms. - Users appreciate the **easy integrations** of BIK, facilitating seamless automation across multiple platforms for enhanced support. **Cons:** - Users find the **lack of essential features** in BIK disappointing, hindering its effectiveness compared to competitors. - Users experience **software bugs** , leading to lagging performance and frequent issues with notifications and data uploads. - Users find BIK to be **expensive** , noting higher costs compared to alternatives despite its effectiveness and free trial. - Users find the **tedious campaign data tracking** process burdensome, wishing for easier reporting options and better UI. - Users find the dashboard design needs improvement, citing **user friendliness and occasional errors** as key issues. #### What Are Recent G2 Reviews of BIK? **"[Great Brand Support](https://www.g2.com/survey_responses/bik-review-11454398)"** **Rating:** 4.0/5.0 stars *— Priya D.* [Read full review](https://www.g2.com/survey_responses/bik-review-11454398) --- **"[User-Friendly and Integrated But Needs Mobile Optimization](https://www.g2.com/survey_responses/bik-review-11657055)"** **Rating:** 4.5/5.0 stars *— Vidhi D.* [Read full review](https://www.g2.com/survey_responses/bik-review-11657055) --- ### 5. [Glassix](https://www.g2.com/products/glassix/reviews) Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Glassix?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 9.5/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Glassix?** - **Seller:** [Glassix](https://www.g2.com/sellers/glassix) - **Year Founded:** 2015 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/glassix/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Real Estate - **Company Size:** 67% Small-Business, 30% Mid-Market #### What Are Glassix's Pros and Cons? **Pros:** - Ease of Understanding (1 reviews) - Ease of Use (1 reviews) - Intuitive (1 reviews) - Simple (1 reviews) - Simple Use (1 reviews) **Cons:** - Lack of Integrations (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Glassix? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of understanding** of Glassix, finding it simple and straightforward without overwhelming data. - Users value the **ease of use** of Glassix, finding it simple and straightforward without overwhelming data complexity. - Users find the **intuitive design** of Glassix makes it simple and easy to use without overwhelming complexity. - Users appreciate the **simplicity and clarity** of Glassix, making it easy to work without data confusion. - Users love the **simple and easy-to-understand interface** of Glassix, making data management effortless. **Cons:** - Users find the **lack of integrations** limits Glassix's capabilities, making it less effective as a standalone solution. - Users feel that Glassix has **limited features** , making it less comprehensive and adaptable for their needs. - Users feel that Glassix is missing **essential features** , making it feel incomplete as a standalone program. #### What Are Recent G2 Reviews of Glassix? **"[Restructuring School Communication](https://www.g2.com/survey_responses/glassix-review-9468016)"** **Rating:** 5.0/5.0 stars *— Reem O.* [Read full review](https://www.g2.com/survey_responses/glassix-review-9468016) --- **"[We get more done with Glassix AI](https://www.g2.com/survey_responses/glassix-review-9744629)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/glassix-review-9744629) --- ### 6. [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews) Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. **Average Rating:** 4.7/5.0 **Total Reviews:** 187 **How Do G2 Users Rate Amplitude Guides and Surveys?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.4/10 (Category avg: 8.7/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Amplitude Guides and Surveys?** - **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude) - **Company Website:** https://amplitude.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @Amplitude_HQ (22,465 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3626155/ (1,003 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are Amplitude Guides and Surveys's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Surveys (15 reviews) - Features (11 reviews) - Functionality (9 reviews) - Easy Setup (7 reviews) **Cons:** - Limited Customization (10 reviews) - Difficult Customization (5 reviews) - Limitations (5 reviews) - Missing Features (5 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Amplitude Guides and Surveys? *AI-generated summary from verified user reviews* **Pros:** - Users find Amplitude Guides and Surveys to be **exceptionally easy to use** , enhancing onboarding and feedback collection effortlessly. - Users find Amplitude Guides and Surveys to be **easy to build and deploy** , enhancing onboarding and user feedback collection. - Users find Amplitude Guides & Surveys to be a **powerful tool for real-time feedback and improving user adoption.** - Users value the **real-time feedback functionality** of Amplitude Guides & Surveys, enhancing user experience and feature adoption. - Users find the **easy setup** of Amplitude Guides & Surveys beneficial for connecting and understanding user experiences efficiently. **Cons:** - Users find the **customization options limited** , making it challenging to tailor surveys and guides effectively. - Users find the **difficult customization** options limiting, wishing for more design flexibility and interactive elements. - Users find the tool's **limited customization and logic options** challenging for complex onboarding and tailored user education. - Users find the **missing features** of Amplitude Guides and Surveys limit customization and hinder effective analysis. - Users find the **limited features** of Amplitude Guides and Surveys restrictive for complex onboarding and education needs. #### What Are Recent G2 Reviews of Amplitude Guides and Surveys? **"[Amplitude Guides & Surveys: Easy Setup, Seamless Targeting, and Big Dev Time Savings](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13054583)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13054583) --- **"[Easy Setup, Intuitive Performance Tracking](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031)"** **Rating:** 4.5/5.0 stars *— Akshaya B.* [Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031) --- ### 7. [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Zowie?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Zowie?** - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI (144 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Zowie's Pros and Cons? **Pros:** - Automation (22 reviews) - Ease of Use (22 reviews) - Efficiency (21 reviews) - Helpful (17 reviews) - Messaging Automation (17 reviews) **Cons:** - Limited Features (10 reviews) - Missing Features (8 reviews) - Limited Customization (7 reviews) - Complexity (6 reviews) - Bugs (5 reviews) ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **efficient automation** capabilities of Zowie, enhancing e-commerce experiences with ease and speed. - Users find Zowie's platform **intuitive and easy to use** , facilitating efficient and fast implementation for e-commerce. - Users value the **efficient workflows** Zowie provides, significantly enhancing customer experience and satisfaction. - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. - Users appreciate the **messaging automation** of Zowie, enhancing support efficiency and improving customer satisfaction significantly. **Cons:** - Users find the **limited features** of Zowie affect accessibility to useful data compared to previous providers. - Users feel the **reporting module is lacking** , especially in integration with BI tools for managing multiple brands. - Users note a **limited customization** option in Zowie, hindering flexibility for small startups looking for tailored solutions. - Users find the **user interface complexity** challenging when handling more intricate workflows in Zowie. - Users express frustration with **bugs and technical errors** in Zowie, impacting overall experience and response time. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### 8. [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, Forethought's AI handles repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint. **Average Rating:** 4.3/5.0 **Total Reviews:** 165 **How Do G2 Users Rate Forethought?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 7.6/10 (Category avg: 8.5/10) - **Collection of information:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Forethought?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Financial Services - **Company Size:** 65% Mid-Market, 20% Small-Business #### What Are Forethought's Pros and Cons? **Pros:** - Helpful (23 reviews) - Customer Support (19 reviews) - Artificial Intelligence (16 reviews) - Customer Satisfaction (16 reviews) - Efficiency (16 reviews) **Cons:** - Delays (5 reviews) - Long Delays (5 reviews) - Cost (4 reviews) - Expensive (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Forethought? *AI-generated summary from verified user reviews* **Pros:** - Users find Forethought to be **extremely helpful** in improving agent efficiency and customer self-service capabilities. - Users appreciate the **responsive and knowledgeable customer support** from Forethought, making issue resolution seamless and efficient. - Users praise Forethought for its **AI-driven efficiency** , enhancing support and automating processes while providing excellent teamwork. - Users highly value the **streamlined client support** process of Forethought, significantly enhancing efficiency and customer experience. - Users value Forethought for its **efficiency** in managing AI workflows and improving response times for support tickets. **Cons:** - Users experience **delays** in response times and updates, impacting the overall efficiency and seamlessness of Forethought. - Users experience occasional **long delays** in updates, impacting the overall seamlessness of the Forethought system. - Users find the **cost per deflection model** concerning, though it may be justified by the benefits. - Users note that the **cost per deflection model** can be high, despite understanding its rationale and benefits. - Users find the **learning curve steep** for Forethought, making onboarding and implementation challenging across different use cases. #### What Are Recent G2 Reviews of Forethought? **"[Efficient Setup and Insightful Analytics with Forethought](https://www.g2.com/survey_responses/forethought-review-10010927)"** **Rating:** 4.5/5.0 stars *— Alex K.* [Read full review](https://www.g2.com/survey_responses/forethought-review-10010927) --- **"[Tailor-Made Customer Interactions and Stellar Support](https://www.g2.com/survey_responses/forethought-review-11113240)"** **Rating:** 5.0/5.0 stars *— Verified User in Utilities* [Read full review](https://www.g2.com/survey_responses/forethought-review-11113240) --- #### What Are G2 Users Discussing About Forethought? - [What is Forethought AI used for?](https://www.g2.com/discussions/what-is-forethought-ai-used-for) - 1 comment ### 9. [Alhena AI](https://www.g2.com/products/alhena-ai/reviews) Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue. Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines. Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses. Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence. The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes. Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce. Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI. At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI. Key features and capabilities include: - Conversational product discovery and guided selling for ecommerce storefronts - Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints - AI powered automation of customer support queries - AI visibility optimization (AEO/GEO) for improved presence in AI search experiences - Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses - Omnichannel deployment across web, messaging platforms, and social channels - Agent assist tools that help support teams deliver faster and more consistent responses - Analytics and reporting to track performance, customer interactions, and operational efficiency Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context. Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences. Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands. **Average Rating:** 4.9/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Alhena AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Alhena AI?** - **Seller:** [Alhena AI](https://www.g2.com/sellers/alhena-ai) - **Company Website:** https://alhena.ai/ - **Year Founded:** 2022 - **HQ Location:** Pleasanton, US - **LinkedIn® Page:** https://www.linkedin.com/company/gleenai/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Small-Business, 37% Mid-Market #### What Are Alhena AI's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Helpful (2 reviews) - Intuitive (2 reviews) **Cons:** - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Alhena AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** from Alhena AI, ensuring a smooth setup and effective solution usage. - Users appreciate the **ease of use** of Alhena AI, highlighting its simple setup and intuitive interface. - Users value the **easy setup** of Alhena AI, enabling quick implementation and immediate benefits. - Users value the **user-friendly interface** of Alhena AI, appreciating its easy setup and responsive support. - Users appreciate the **intuitive design** of Alhena AI, making it easy to implement and monitor interactions. **Cons:** - Users desire **deeper analytical capabilities** from Alhena AI, specifically for understanding complex conversation connections. #### What Are Recent G2 Reviews of Alhena AI? **"[For ecommerce merchant that need to scale, Gleen AI is the perfect partner](https://www.g2.com/survey_responses/alhena-ai-review-9583770)"** **Rating:** 5.0/5.0 stars *— Harendra P.* [Read full review](https://www.g2.com/survey_responses/alhena-ai-review-9583770) --- **"[Alhena AI - Where Conversations are easy!](https://www.g2.com/survey_responses/alhena-ai-review-11612069)"** **Rating:** 5.0/5.0 stars *— Ben O.* [Read full review](https://www.g2.com/survey_responses/alhena-ai-review-11612069) --- ### 10. [Verloop.io](https://www.g2.com/products/verloop-io/reviews) Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. **Average Rating:** 4.7/5.0 **Total Reviews:** 226 **How Do G2 Users Rate Verloop.io?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.4/10 (Category avg: 8.7/10) - **Analytics:** 9.4/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Verloop.io?** - **Seller:** [Verloop](https://www.g2.com/sellers/verloop) - **Year Founded:** 2016 - **HQ Location:** Bangalore - **Twitter:** @verloopio (1,440 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13283350/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Happiness Champion, Director - **Top Industries:** Financial Services, Retail - **Company Size:** 49% Mid-Market, 32% Small-Business #### What Are Verloop.io's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Automation (2 reviews) - Chat Features (2 reviews) **Cons:** - Bug Issues (2 reviews) - Slow Performance (2 reviews) - Bugs (1 reviews) - Call Quality Issues (1 reviews) - Chat Issues (1 reviews) ### What Do G2 Reviewers Say About Verloop.io? *AI-generated summary from verified user reviews* **Pros:** - Users find Verloop.io very **easy to use** , appreciating its simplicity in report extraction and overall functionality. - Users rave about the **excellent customer support** provided by Verloop.io, enhancing their overall experience significantly. - Users appreciate the **helpfulness** of Verloop.io for enabling effective customer support through user-friendly chat features. - Users appreciate the **extensive automation capabilities** of Verloop.io, which simplify report extraction and performance tracking. - Users value the **user-friendly chat features** of Verloop.io, enhancing customer handling efficiency for startups. **Cons:** - Users experience **bug issues** that cause lag and affect the dashboard view, particularly on weak Wi-Fi. - Users experience **slow performance** with Verloop.io, facing lag and delays, especially on weak Wi-Fi connections. - Users experience **bugs and lag** during usage, especially when on weak WiFi, impacting overall performance. - Users experience frequent **call quality issues** with Verloop.io, including lag and bugs due to weak WiFi connections. - Users experience **lag during chats** , causing delays in response time that hinder communication efficiency. #### What Are Recent G2 Reviews of Verloop.io? **"[Chat verloop](https://www.g2.com/survey_responses/verloop-io-review-4640633)"** **Rating:** 5.0/5.0 stars *— Sadhna M.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-4640633) --- **"[Verloop is the best Chatbot provider](https://www.g2.com/survey_responses/verloop-io-review-11052213)"** **Rating:** 5.0/5.0 stars *— Andrew E.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-11052213) --- #### What Are G2 Users Discussing About Verloop.io? - [What is Verloop.io used for?](https://www.g2.com/discussions/what-is-verloop-io-used-for) ### 11. [Alana AI](https://www.g2.com/products/alana-ai/reviews) Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Alana AI?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.4/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Alana AI?** - **Seller:** [Alana AI](https://www.g2.com/sellers/alana-ai) - **Year Founded:** 2017 - **HQ Location:** London, England - **LinkedIn® Page:** https://www.linkedin.com/company/alana-ai/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of Alana AI? **"[Excellent tool in customer service!](https://www.g2.com/survey_responses/alana-ai-review-8674790)"** **Rating:** 4.5/5.0 stars *— Gabrielly A.* [Read full review](https://www.g2.com/survey_responses/alana-ai-review-8674790) --- **"[Fulfills the function and has great cost-benefit](https://www.g2.com/survey_responses/alana-ai-review-8670114)"** **Rating:** 5.0/5.0 stars *— Luiza G.* [Read full review](https://www.g2.com/survey_responses/alana-ai-review-8670114) --- #### What Are G2 Users Discussing About Alana AI? - [What is Alana used for?](https://www.g2.com/discussions/what-is-alana-used-for) ### 12. [ChatBot](https://www.g2.com/products/chatbot/reviews) ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services. Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate ChatBot?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind ChatBot?** - **Seller:** [Text](https://www.g2.com/sellers/text) - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text_hq (150 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/text/ (381 employees on LinkedIn®) - **Ownership:** WSE: TXT **Who Uses This Product?** - **Company Size:** 50% Small-Business, 35% Mid-Market #### What Are ChatBot's Pros and Cons? **Pros:** - Chatbot Development (2 reviews) - Helpful (2 reviews) - 24/7 Support (1 reviews) - Accessibility (1 reviews) - AI Integration (1 reviews) **Cons:** - AI Limitations (1 reviews) - Expensive (1 reviews) - Inaccuracy (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About ChatBot? *AI-generated summary from verified user reviews* **Pros:** - Users value the **clear explanations and versatile features** of the ChatBot, enhancing efficiency and support for agents. - Users value the **clear explanations and ease of use** of the ChatBot, enhancing productivity and support for agents. - Users value the **24/7 support** of ChatBot, ensuring assistance is always available for their inquiries. - Users appreciate the **easy accessibility** of the chatbot, enabling smooth interactions and efficient support for agents. - Users love the **seamless AI integration** in ChatBot, allowing instant activation for various complex tasks. **Cons:** - Users express frustration over the **necessity to use multiple AIs** , complicating interactions and user experience. - Users find the ChatBot to be **expensive** considering its entry-level features and limited configuration options. - Users find the **inaccuracy of the search feature** frustrating, as it relies heavily on keywords. - Users face **integration issues** with ChatBot, limiting advanced functionalities and requiring manual configuration during setup. - Users find the **learning curve challenging** due to manual configurations and limited intelligent features for ChatBot. #### What Are Recent G2 Reviews of ChatBot? **"[My experience with Chatbot from Text](https://www.g2.com/survey_responses/chatbot-review-12216586)"** **Rating:** 5.0/5.0 stars *— Monika K.* [Read full review](https://www.g2.com/survey_responses/chatbot-review-12216586) --- **"[Effortless Customer Query Handling with a Simple Flow-Based Setup](https://www.g2.com/survey_responses/chatbot-review-13061431)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/chatbot-review-13061431) --- ### 13. [Omnichat](https://www.g2.com/products/omnichat/reviews) Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments. **Average Rating:** 4.5/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Omnichat?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Omnichat?** - **Seller:** [Omnichat](https://www.g2.com/sellers/omnichat) - **Year Founded:** 2017 - **HQ Location:** Hong Kong - **LinkedIn® Page:** https://hk.linkedin.com/company/omnichat-easychat (151 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 50% Small-Business, 46% Mid-Market #### What Are Omnichat's Pros and Cons? **Pros:** - Centralization (1 reviews) - Ease of Use (1 reviews) - Integrations (1 reviews) - Management Efficiency (1 reviews) **Cons:** - Access Limitations (1 reviews) - Account Management Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Omnichat? *AI-generated summary from verified user reviews* **Pros:** - Users find **centralization** beneficial for managing multiple platforms efficiently within Omnichat. - Users praise the **ease of use** of Omnichat for efficiently managing multiple platforms in one location. - Users value the **multi-platform integration** capabilities of Omnichat, streamlining their management processes effectively. - Users value the **management efficiency** of Omnichat, streamlining their multi-platform tasks in one convenient location. **Cons:** - Users are frustrated by the lack of a **remember me function** on Omnichat's login, complicating access. - Users experience challenges with **account management issues** due to the absence of a 'remember me' feature during login. - Users find the lack of a **remember me function** on login to be inconvenient and frustrating. #### What Are Recent G2 Reviews of Omnichat? **"["The CSM has been truly exceptional—quick to respond, incredibly helpful](https://www.g2.com/survey_responses/omnichat-review-10376436)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/omnichat-review-10376436) --- **"[Great solution for online commerce pain-points](https://www.g2.com/survey_responses/omnichat-review-9550969)"** **Rating:** 4.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/omnichat-review-9550969) --- ### 14. [Watermelon](https://www.g2.com/products/watermelon/reviews) Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey. **Average Rating:** 4.5/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Watermelon?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 7.4/10 (Category avg: 8.5/10) - **Collection of information:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Watermelon?** - **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon) - **Year Founded:** 2018 - **HQ Location:** Utrecht, NL - **Twitter:** @WatermelonHQ (2,988 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watermelon-b-v-/ (80 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Education Management - **Company Size:** 67% Small-Business, 29% Mid-Market #### What Are Watermelon's Pros and Cons? **Pros:** - Helpful (27 reviews) - Customer Support (22 reviews) - Ease of Use (19 reviews) - AI Technology (12 reviews) - Chatbot Development (10 reviews) **Cons:** - AI Limitations (5 reviews) - Inadequate AI Features (4 reviews) - Learning Curve (4 reviews) - Missing Features (4 reviews) - Chatbot Issues (3 reviews) ### What Do G2 Reviewers Say About Watermelon? *AI-generated summary from verified user reviews* **Pros:** - Users find Watermelon **easy to set up and efficient** , enhancing customer support with high-quality, polite responses. - Users value the **responsive customer support** of Watermelon, finding it easy to access and extremely helpful. - Users find Watermelon to be **easy to use** , enhancing communication efficiency and providing excellent customer support. - Users appreciate the **easy setup and effective AI chatbot** of Watermelon, enhancing customer interaction and boosting registrations. - Users find Watermelon's **easy chatbot setup** and responsive service greatly enhance user engagement and overall effectiveness. **Cons:** - Users find **AI limitations frustrating** , particularly with inconsistent responses and slow support during implementation. - Users report **inadequate AI features** that require extensive training, leading to delays and inconsistent responses during implementation. - Users note a significant **learning curve** in setting up Watermelon, requiring time and effort for effective use. - Users note the **missing features** in Watermelon, particularly lacking insights and functionalities like track and trace code reading. - Users face **chatbot issues** such as unresponsiveness and the need for frequent manual updates, hindering efficiency. #### What Are Recent G2 Reviews of Watermelon? **"[Easy Setup and Fast Human Support — AI Agent Online a few weeks](https://www.g2.com/survey_responses/watermelon-review-13052974)"** **Rating:** 4.5/5.0 stars *— Dennis v.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974) --- **"[Our Watermelon agent saves us lots of time](https://www.g2.com/survey_responses/watermelon-review-11767520)"** **Rating:** 5.0/5.0 stars *— Henriëtte B.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-11767520) --- #### What Are G2 Users Discussing About Watermelon? - [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for) ### 15. [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,476 **How Do G2 Users Rate SOCi?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.4/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind SOCi?** - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** https://www.soci.ai/ - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (624 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 51% Small-Business, 29% Mid-Market #### What Are SOCi's Pros and Cons? **Pros:** - Ease of Use (598 reviews) - Post Scheduling (424 reviews) - Helpful (351 reviews) - Centralized Management (348 reviews) - Scheduling (323 reviews) **Cons:** - Missing Features (138 reviews) - Limited Features (124 reviews) - Posting Issues (114 reviews) - Learning Curve (113 reviews) - Improvement Needed (85 reviews) ### What Do G2 Reviewers Say About SOCi? *AI-generated summary from verified user reviews* **Pros:** - Users find SOCi to be **extremely easy to use** , with simple setup and effective social media management. - Users appreciate the **easy post scheduling** of SOCi, enabling them to effortlessly manage regular content updates. - Users find SOCi **extremely helpful** for managing reviews and social media, with easy setup and dedicated support. - Users value the **centralized management** of SOCi, making social media handling efficient and user-friendly. - Users value the **ease of scheduling posts** with SOCi, enabling efficient time management and team collaboration. **Cons:** - Users highlight **missing features** in SOCi, particularly in reporting and customization, impacting overall effectiveness and workflow. - Users find SOCi's **limited features** restrict effective engagement and complicate reputation management workflows. - Users are frustrated by the **posting issues** in SOCi, including difficulties with calendar synchronization and lack of post deletion. - Users experience a **steep learning curve** with SOCi, requiring time and training to master its features effectively. - Users note that **improvement is needed** in reporting flexibility and listings accuracy to enhance overall effectiveness. #### What Are Recent G2 Reviews of SOCi? **"[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)"** **Rating:** 5.0/5.0 stars *— Freyen Jafeth F.* [Read full review](https://www.g2.com/survey_responses/soci-review-11750099) --- **"[Easy Multi-Platform Scheduling at Scale with Top-Notch Support](https://www.g2.com/survey_responses/soci-review-13078919)"** **Rating:** 5.0/5.0 stars *— Brennen W.* [Read full review](https://www.g2.com/survey_responses/soci-review-13078919) --- ### 16. [Gallabox](https://www.g2.com/products/gallabox/reviews) Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond. **Average Rating:** 4.6/5.0 **Total Reviews:** 164 **How Do G2 Users Rate Gallabox?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.5/10) - **Collection of information:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Gallabox?** - **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap) - **Company Website:** https://gallabox.com/ - **Year Founded:** 2020 - **HQ Location:** Chennai, IN - **Twitter:** @gallabox (147 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gallabox/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Apparel & Fashion - **Company Size:** 73% Small-Business, 21% Mid-Market #### What Are Gallabox's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Automation (5 reviews) - Customer Support (5 reviews) - Integrations (5 reviews) - Easy Integrations (4 reviews) **Cons:** - Dashboard Issues (2 reviews) - Inadequate Reporting (2 reviews) - Limited Customization (2 reviews) - Limited Training Resources (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Gallabox? *AI-generated summary from verified user reviews* **Pros:** - Users find Gallabox to be **intuitive and easy to set up** , enhancing their customer communication experience effortlessly. - Users appreciate the **automation capabilities** of Gallabox, enhancing response times and streamlining WhatsApp communications effectively. - Users highlight the **excellent customer support** of Gallabox, aiding in seamless integration and effective team communication. - Users commend Gallabox for its **seamless integrations** with tools like HubSpot, enhancing communication and efficiency. - Users value the **easy integrations** of Gallabox, enhancing efficiency in managing customer communications and CRM workflows. **Cons:** - Users find the **dashboard issues** with limited reporting and analytics frustrating, impacting their performance insights. - Users find the **inadequate reporting** features of Gallabox limit insights into performance and agent efficiency. - Users desire more **customization options** in Gallabox, wishing for greater flexibility in templates and solutions. - Users note the **limited training resources** for Gallabox, hindering bots' effectiveness and user autonomy in setup. - Users experience **poor customer support** with Gallabox, facing issues like limited follow-up and slow resolution times. #### What Are Recent G2 Reviews of Gallabox? **"[Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient](https://www.g2.com/survey_responses/gallabox-review-12510483)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483) --- **"[Gallabox is working great for us](https://www.g2.com/survey_responses/gallabox-review-11460896)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896) --- ### 17. [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 **How Do G2 Users Rate Helpwise?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 7.3/10 (Category avg: 8.7/10) - **Analytics:** 7.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Helpwise?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Helpwise's Pros and Cons? **Pros:** - Customer Management (1 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Helpful (1 reviews) - Platform Usability (1 reviews) ### What Do G2 Reviewers Say About Helpwise? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer management** of Helpwise, highlighting responsive support and effective problem-solving assistance. - Users commend the **patience and support** from Helpwise's technical team, enhancing their problem-solving experience. - Users commend Helpwise for its **easy access** to technical support, enhancing their overall experience and problem resolution. - Users commend Helpwise for its **helpful support** , noting exceptional assistance in resolving issues quickly. - Users commend the **platform usability** of Helpwise, highlighting its effective support and ease of use over the years. #### What Are Recent G2 Reviews of Helpwise? **"[Keeps us organized and scaling simple!](https://www.g2.com/survey_responses/helpwise-review-11420873)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) --- **"[Excellent support and tool](https://www.g2.com/survey_responses/helpwise-review-10941310)"** **Rating:** 5.0/5.0 stars *— Julio César L.* [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) --- #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### 18. [Warmly](https://www.g2.com/products/warmly-warmly/reviews) Warmly is an AI-native revenue platform built for B2B companies. Headquartered in San Francisco, Warmly deploys two AI agents that run your entire go-to-market motion - the TAM Agent for outbound and the Inbound Agent for website conversion. Together, they identify, engage, and convert buyers into pipeline around the clock, with no reliance on manual headcount. Most revenue teams are stuck in the same loop. SDRs spend hours researching accounts, building lists, and sending outreach that rarely lands at the right moment. Meanwhile, the website - the highest-intent channel in the entire funnel - quietly loses buyers every single day. Visitors show up, look around, and leave without ever talking to a human. By the time a rep follows up, the window is closed. In a world where 78% of buyers choose the vendor that responds first, speed and precision are everything. Meet Warmly's two AI agents. They work your inbound and outbound motions simultaneously, 24/7, without burning headcount. The TAM Agent handles outbound. It maps your entire addressable market, scores accounts by ICP fit and real-time buying intent, and automatically identifies the right contacts within each buying committee. From there, it orchestrates coordinated campaigns across email, LinkedIn, and ads - reaching the right person, at the right time, with the right message, across the right channel. As signals shift, the TAM Agent reprioritizes in real time, always focusing on the accounts most likely to convert. The Inbound Agent works your website. It identifies every visitor at the person level - not just the company - and instantly understands where they are in the buying journey. High-intent visitors are greeted with AI-powered chat, live demos, personalized offers, and one-click meeting booking. Hot leads get routed to the right rep the moment they arrive. Anyone who leaves without converting gets re-engaged through automated follow-up and LinkedIn ad retargeting. Your website stops leaking pipeline. Both agents run on the Warmly Context Graph - a unified data layer combining 250+ signals, 400 million B2B contacts, and first, second, and third-party intent data into a complete picture of every account and contact. Every interaction feeds back into the system, so the agents get smarter over time. Companies like TrustArc, TigerGraph, Kadence, and Innerspace have replaced costly SDR services with Warmly's AI agents - cutting CAC by 50%, and eliminating $20,000 to $40,000 a month in outsourced SDR costs. **Average Rating:** 4.5/5.0 **Total Reviews:** 242 **How Do G2 Users Rate Warmly?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Warmly?** - **Seller:** [Warmly](https://www.g2.com/sellers/warmly) - **Company Website:** https://warmly.ai - **Year Founded:** 2020 - **HQ Location:** San Francisco, CA - **Twitter:** @warmlyai (526 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/warmly-ai/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small-Business, 21% Mid-Market #### What Are Warmly's Pros and Cons? **Pros:** - Lead Generation (10 reviews) - Helpful (9 reviews) - Ease of Use (8 reviews) - Integrations (7 reviews) - Easy Setup (6 reviews) **Cons:** - Data Inaccuracy (5 reviews) - Expensive (4 reviews) - Inaccuracy (4 reviews) - Inaccurate Data (4 reviews) - Integration Issues (4 reviews) ### What Do G2 Reviewers Say About Warmly? *AI-generated summary from verified user reviews* **Pros:** - Users love the **efficient lead generation features** of Warmly, enhancing real-time engagement and simplifying prospecting efforts. - Users find Warmly to be **incredibly helpful** for uncovering web traffic and enhancing team connectivity efficiently. - Users find Warmly's interface **easy to use** , with a quick setup and clear dashboard for live notifications. - Users value the **seamless integration** of Warmly, allowing quick access to real-time visitor data and insights. - Users find the **easy setup** process of Warmly fast and straightforward, enabling immediate results and seamless integration. **Cons:** - Users report significant issues with **data inaccuracy** , particularly in identifying visitors accurately on the site. - Users find the product **expensive** for SMBs, particularly given the data accuracy issues affecting its value. - Users experience **inaccuracy in visitor identification** , leading to frustrations with unreliable data and notifications. - Users experience **inaccurate data** , often identifying unrelated visitors, impacting the reliability of Warmly's service. - Users face **limited integrations** and high costs for advanced features, impacting their overall experience with Warmly. #### What Are Recent G2 Reviews of Warmly? **"[A flashlight on anonymous traffic and an orchestra for our GTM motion](https://www.g2.com/survey_responses/warmly-review-12669719)"** **Rating:** 4.5/5.0 stars *— Paul B.* [Read full review](https://www.g2.com/survey_responses/warmly-review-12669719) --- **"[Powerful Engagement with Dedicated Support](https://www.g2.com/survey_responses/warmly-review-12674160)"** **Rating:** 4.0/5.0 stars *— Udit K.* [Read full review](https://www.g2.com/survey_responses/warmly-review-12674160) --- ### 19. [Rulai](https://www.g2.com/products/rulai/reviews) Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -\> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -\> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -\> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -\> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Rulai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Rulai?** - **Seller:** [Rulai](https://www.g2.com/sellers/rulai) - **Year Founded:** 2016 - **HQ Location:** Campbell, CA - **Twitter:** @Rulaiinc (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rulai-inc/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 22% Enterprise #### What Are Rulai's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Easy Setup (3 reviews) - AI Integration (2 reviews) - Business Growth (2 reviews) - Easy Integrations (2 reviews) **Cons:** - AI Limitations (1 reviews) - Connectivity Issues (1 reviews) - Data Analytics Issues (1 reviews) - Lack of Detail (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About Rulai? *AI-generated summary from verified user reviews* **Pros:** - Users find Rulai **very easy to use** , featuring an intuitive interface that facilitates quick onboarding and smooth implementation. - Users commend the **easy setup** of Rulai, ensuring smooth integration and navigation for creating chatbots. - Users value the **flexibility and complexity handling** of Rulai, enhancing enterprise customer engagement seamlessly across channels. - Users value the **ease of use and flexibility** of Rulai, noting significant growth and positive business outcomes. - Users commend Rulai for its **easy integrations** , highlighting flexibility and support during complex projects. **Cons:** - Users note **AI limitations** with Rulai, which can affect performance but are manageable with their expertise and partnerships. - Users experience **connectivity issues** with Rulai, highlighting challenges amidst the company's growth in the AI market. - Users find the **data analytics extraction difficult** , hindering their ability to create personalized insights effectively. - Users desire a more **detailed documentation** for Rulai, advocating for additional examples and completeness. - Users feel the need for **more comprehensive documentation** with better examples to enhance their experience with Rulai. #### What Are Recent G2 Reviews of Rulai? **"[Easy to use, but with enough depth and complexity for modern chatbots](https://www.g2.com/survey_responses/rulai-review-8968863)"** **Rating:** 5.0/5.0 stars *— Murilo R.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8968863) --- **"[Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient.](https://www.g2.com/survey_responses/rulai-review-8737488)"** **Rating:** 4.5/5.0 stars *— Jeff H.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8737488) --- #### What Are G2 Users Discussing About Rulai? - [What is Rulai used for?](https://www.g2.com/discussions/what-is-rulai-used-for) ### 20. [Zaapi](https://www.g2.com/products/zaapi/reviews) The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 36 **How Do G2 Users Rate Zaapi?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Zaapi?** - **Seller:** [Zaapi](https://www.g2.com/sellers/zaapi) - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 63% Small-Business, 24% Mid-Market #### What Are Zaapi's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Features (10 reviews) - Efficiency (9 reviews) - Integrations (9 reviews) - Time-saving (9 reviews) **Cons:** - Required Improvements (6 reviews) - Usage Limitations (6 reviews) - Expensive (5 reviews) - Limited Features (5 reviews) - Missing Features (5 reviews) ### What Do G2 Reviewers Say About Zaapi? *AI-generated summary from verified user reviews* **Pros:** - Users find Zaapi's **ease of use** essential for efficient daily customer support and streamlined communication management. - Users value Zaapi's **intuitive interface and seamless integration** , enhancing efficiency in customer service and support operations. - Users highlight the **exceptional efficiency** of Zaapi, significantly reducing workload and improving customer service response times. - Users value the **seamless integrations** of Zaapi, simplifying management of multiple communication channels efficiently. - Users find Zaapi to be a **time-saving platform** , streamlining account management and enhancing customer service efficiency. **Cons:** - Users note the need for **required improvements** in reporting and performance that affect usability and operational efficiency. - Users are frustrated with **usage limitations** , such as insufficient reporting options and restricted AI prompt counts. - Users feel that the pricing is **expensive** , especially given the reliance on human intervention and unclear costs. - Users find the **limited features** of Zaapi constraining, especially for advanced reporting and workflow needs. - Users are frustrated by the **missing features** in Zaapi, which hinder efficient reporting and advanced workflows. #### What Are Recent G2 Reviews of Zaapi? **"[All-in-One Chat Solution That Empowers Teamwork](https://www.g2.com/survey_responses/zaapi-review-12918159)"** **Rating:** 5.0/5.0 stars *— Natavadee S.* [Read full review](https://www.g2.com/survey_responses/zaapi-review-12918159) --- **"[Reliable Omnichannel Platform with Excellent Support](https://www.g2.com/survey_responses/zaapi-review-13058934)"** **Rating:** 5.0/5.0 stars *— derrick t.* [Read full review](https://www.g2.com/survey_responses/zaapi-review-13058934) --- ### 21. [YourGPT Chatbot](https://www.g2.com/products/yourgpt-chatbot/reviews) YourGPT is the complete AI-first platform for automating customer support, sales, and business operations. It enables businesses to create powerful and interactive AI agents without any coding knowledge. Supporting over 100 languages, it can be set up in under two minutes, making it accessible and efficient for a wide range of applications. Teams can train chatbots using internal data—documents, websites, help articles—and deploy them across web or messaging channels. YourGPT supports custom workflows, human handoff, API calls, and real-time updates, all while maintaining full control over branding and access. Used by startups and enterprises, YourGPT helps reduce response time, lower operational costs, and improve customer experience through scalable AI automation. **Average Rating:** 4.7/5.0 **Total Reviews:** 22 **How Do G2 Users Rate YourGPT Chatbot?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind YourGPT Chatbot?** - **Seller:** [YourGPT Chatbot](https://www.g2.com/sellers/yourgpt-chatbot) - **HQ Location:** N/A - **Twitter:** @YourGPTAI (421 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/yourgpt/ **Who Uses This Product?** - **Company Size:** 77% Small-Business, 18% Mid-Market #### What Are YourGPT Chatbot's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Customer Support (5 reviews) - Features (4 reviews) - Customizability (3 reviews) - Easy Creation (3 reviews) **Cons:** - AI Limitations (4 reviews) - Chat Management (3 reviews) - Learning Curve (3 reviews) - Cost (2 reviews) - Difficult Learning (1 reviews) ### What Do G2 Reviewers Say About YourGPT Chatbot? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of YourGPT Chatbot, making setup and deployment effortless for seamless support. - Users praise the **responsive customer support** of YourGPT, appreciating the quick assistance and helpfulness provided by the team. - Users appreciate the **advanced AI features** of YourGPT Chatbot, enabling quick setup and effective customer support. - Users love the **customizability** of YourGPT Chatbot, enabling tailored solutions for unique business needs effortlessly. - Users appreciate the **easy creation** of chatbots with YourGPT, enjoying a user-friendly interface and quick setup. **Cons:** - Users experience **limitations in AI's response accuracy** , which can lead to occasional misinterpretations and inconsistencies. - Users find the **chat management needs improvement** but appreciate the potential and benefits of the YourGPT Chatbot. - Users note a lengthy **learning curve** for mastering YourGPT Chatbot, which may be challenging for non-technical users. - Users find the **premium cost high** , which may deter small businesses from fully utilizing the chatbot's features. - Users find that **difficult learning** is needed to master the full potential of YourGPT Chatbot, requiring initial effort. #### What Are Recent G2 Reviews of YourGPT Chatbot? **"[Accelerate the sale, customizable, but challenges with credits](https://www.g2.com/survey_responses/yourgpt-chatbot-review-12414416)"** **Rating:** 5.0/5.0 stars *— Marruu E.* [Read full review](https://www.g2.com/survey_responses/yourgpt-chatbot-review-12414416) --- **"[Impressive AI solution for customer support](https://www.g2.com/survey_responses/yourgpt-chatbot-review-11812333)"** **Rating:** 5.0/5.0 stars *— Rajni W.* [Read full review](https://www.g2.com/survey_responses/yourgpt-chatbot-review-11812333) --- ### 22. [LiveChatAI](https://www.g2.com/products/livechatai/reviews) Reduce support volume and boost customer satisfaction in minutes with LiveChatAI — a powerful AI-driven live chat solution. Seamlessly combining human and AI support, LiveChatAI instantly answers customer questions using your own documentation, FAQs, and website content. 💬 AI + Human Chat: Let the AI handle common questions, and smoothly hand off to your team when needed. ⚡ Instant Answers: Trained on your content, LiveChatAI gives accurate, real-time replies—no need for manual scripting. 📉 Lower Support Load: Deflect repetitive queries so your team can focus on complex issues. 🎯 Fast Setup: Connect your docs, go live in minutes—no code required. Give your customers the support they need, when they need it—without burning out your team. **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **How Do G2 Users Rate LiveChatAI?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 8.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind LiveChatAI?** - **Seller:** [LiveChatAI](https://www.g2.com/sellers/livechatai) - **Year Founded:** 2023 - **HQ Location:** N/A - **Twitter:** @LiveChatAI (127 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/livechatai/about/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 34% Mid-Market #### What Are LiveChatAI's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Features (5 reviews) - Helpful (4 reviews) - Ease of Use (3 reviews) - Easy Setup (2 reviews) **Cons:** - AI Limitations (3 reviews) - Expensive (2 reviews) - Cost (1 reviews) - Inaccuracy (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About LiveChatAI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **immediate support** provided by LiveChatAI, enhancing customer satisfaction and streamlining operations effectively. - Users value the **instant and intuitive responses** from LiveChatAI, enhancing customer support with impressive features. - Users value the **quick and accurate responses** from LiveChatAI, enhancing customer satisfaction and reducing wait times. - Users highlight the **ease of use** of LiveChatAI, finding it simple to implement and integrate effectively. - Users find **easy setup** crucial, quickly benefiting from immediate support and impressive AI responses for customer service. **Cons:** - Users find that **AI limitations** can lead to inaccurate responses and require significant human intervention. - Users find the **subscription costs to be expensive** , especially for small businesses needing limited features. - Users find the **pricing structure unsatisfactory** , particularly feeling its rigidity leads to unnecessary costs and limitations. - Users often experience **inaccuracy** in responses, especially with complex or nuanced questions, affecting reliability. - Users find the **learning curve steep** , with training the AI consuming significant time and needing human intervention. #### What Are Recent G2 Reviews of LiveChatAI? **"[A successful chatbot](https://www.g2.com/survey_responses/livechatai-review-11756102)"** **Rating:** 5.0/5.0 stars *— Celal Y.* [Read full review](https://www.g2.com/survey_responses/livechatai-review-11756102) --- **"[Great Tool for Live Chat](https://www.g2.com/survey_responses/livechatai-review-9870116)"** **Rating:** 5.0/5.0 stars *— kiran d.* [Read full review](https://www.g2.com/survey_responses/livechatai-review-9870116) --- ### 23. [Swiftsell](https://www.g2.com/products/swiftsell/reviews) Swiftsell is a generative AI-enabled no-code tool designed to help consumer brands automate their lead conversations seamlessly across multiple channels. This innovative solution empowers businesses to enhance their sales, marketing efforts, and overall customer satisfaction by streamlining communication processes and improving engagement with potential customers. As a no-code platform, Swiftsell caters to a diverse audience, including small to medium-sized enterprises (SMEs) and larger corporations looking to optimize their customer interaction strategies without the need for extensive technical expertise. The tool is particularly beneficial for marketing teams, sales departments, and customer service representatives who seek to improve efficiency and response times while maintaining a personalized touch in their communications. By leveraging generative AI, Swiftsell enables brands to create dynamic conversations that adapt to customer inquiries and preferences, ensuring a more engaging experience. One of the standout features of Swiftsell is its ability to integrate seamlessly with various communication channels, such as WhatsApp, Webchat, Instagram and FB messenger. This multi-channel approach allows brands to reach their audience where they are most active, thereby increasing the likelihood of conversion. Additionally, the platform's automation capabilities mean that businesses can handle a higher volume of inquiries without sacrificing quality or responsiveness. This is particularly advantageous during peak times or promotional events when customer engagement is critical. Swiftsell also offers advanced analytics and reporting tools that provide insights into customer interactions and lead performance. By analyzing these metrics, brands can refine their marketing strategies and tailor their messaging to better resonate with their target audience. The ability to track engagement and conversion rates in real-time allows businesses to make data-driven decisions, ultimately enhancing their sales and marketing effectiveness. In summary, Swiftsell stands out in the market as a comprehensive solution for brands looking to automate and optimize their lead conversations. With its generative AI capabilities, no-code interface, and multi-channel integration, it provides a powerful tool for enhancing customer engagement and satisfaction. By adopting Swiftsell, businesses can streamline their communication processes, improve their marketing efforts, and drive better sales outcomes, all while maintaining a focus on customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Swiftsell?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Swiftsell?** - **Seller:** [Sprintsteer Innovations Private Limited](https://www.g2.com/sellers/sprintsteer-innovations-private-limited) - **Year Founded:** 2023 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/swiftsellmarketing/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Financial Services - **Company Size:** 44% Mid-Market, 41% Small-Business #### What Are Swiftsell's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Features (5 reviews) - Intuitive (5 reviews) - Ease of Use (4 reviews) - Helpful (3 reviews) **Cons:** - Limited Credits (1 reviews) - Payment Issues (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Swiftsell? *AI-generated summary from verified user reviews* **Pros:** - Users commend SwiftSell's **excellent customer support** , noting helpful assistance and integration guidance during setup and usage. - Users praise SwiftSell for its **feature-rich platform** , seamless integrations, and user-friendly interface, enhancing their business operations. - Users love the **intuitive interface** of Swiftsell, making bot configuration and customization a breeze for everyone. - Users enjoy the **ease of use** of Swiftsell, finding it intuitive and accessible for all skill levels. - Users appreciate the **helpfulness** of Swiftsell, noting its comprehensive features and seamless integrations for better automation. **Cons:** - Users face **limited credits** , which impacts campaign flexibility and may lead to payment blocking issues. - Users experience occasional **payment issues** with Meta Ads, complicating transactions and campaign setups with Swiftsell. - Users find the **customer support lacking** , wishing for quicker resolutions to minor issues on Swiftsell. #### What Are Recent G2 Reviews of Swiftsell? **"[An excellent and flexible product for sending out marketing communications](https://www.g2.com/survey_responses/swiftsell-review-11445758)"** **Rating:** 5.0/5.0 stars *— Kartikeya S.* [Read full review](https://www.g2.com/survey_responses/swiftsell-review-11445758) --- **"[Swiftsell chat bot](https://www.g2.com/survey_responses/swiftsell-review-11377476)"** **Rating:** 5.0/5.0 stars *— Nikhil S.* [Read full review](https://www.g2.com/survey_responses/swiftsell-review-11377476) --- ### 24. [Jetlink Conversational AI Platform](https://www.g2.com/products/jetlink-conversational-ai-platform/reviews) Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly resulting in greater customer satisfaction. Dialogue management with machine learning Assistants built on Jetlink can hold meaningful conversations with users - multi-step conversations that remember context and integrate business logic. Cutting Edge NLU Jetlink's NLU provides the technology to understand messages, determine intent, and capture key contextual information. Supports multiple languages, and both pre-trained and custom entities. Omnichannel Meet customers where they are: website or app, common messaging apps such as WhatsApp, or create a custom channel. Security & Privacy Keep customer data secure with on-prem or private cloud deployment. Build GDPR-compliant AI assistants. Customer Success team Best-in-class managed service designed specifically for chatbots. We monitor, train and refine your chatbots for the best customer experience **Average Rating:** 4.9/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Jetlink Conversational AI Platform?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Jetlink Conversational AI Platform?** - **Seller:** [Jetlink](https://www.g2.com/sellers/jetlink) - **Year Founded:** 2016 - **HQ Location:** Amsterdam, NL - **Twitter:** @getwelocal (9 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jetlink/ (71 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Financial Services - **Company Size:** 47% Mid-Market, 29% Enterprise #### What Are Jetlink Conversational AI Platform's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) - Easy Integrations (3 reviews) **Cons:** - AI Limitations (1 reviews) - Difficult Learning (1 reviews) - Limited Customization (1 reviews) - Unclear Understanding (1 reviews) ### What Do G2 Reviewers Say About Jetlink Conversational AI Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Jetlink Conversational AI Platform incredibly **easy to use** , enabling efficient management of conversational flows with minimal effort. - Users value the **responsive customer support** of Jetlink, appreciating their proactive approach and commitment to continuous improvement. - Users commend the **efficiency** of Jetlink’s platform in automating communication and reducing support workload significantly. - Users appreciate the **helpfulness** of Jetlink AI, benefiting from its multi-channel support and responsive assistance. - Users value the **easy integrations** of Jetlink, enabling seamless setups and boosting operational efficiency across teams. **Cons:** - Users note that **advanced configurations** in Jetlink may still rely on team support, limiting self-service capabilities. - Users find the **difficult learning curve** for advanced configurations can hinder quick onboarding and feature exploration. - Users note a desire for **more customization options** in the chatbot interface to enhance their experience. - Users feel that some advanced features suffer from **unclear understanding** , making effective use challenging at times. #### What Are Recent G2 Reviews of Jetlink Conversational AI Platform? **"[Transforms Customer Engagement with Ease and Speed](https://www.g2.com/survey_responses/jetlink-conversational-ai-platform-review-13062343)"** **Rating:** 5.0/5.0 stars *— Dide E.* [Read full review](https://www.g2.com/survey_responses/jetlink-conversational-ai-platform-review-13062343) --- **"[Outstanding Experience with This Software](https://www.g2.com/survey_responses/jetlink-conversational-ai-platform-review-12148099)"** **Rating:** 5.0/5.0 stars *— Ekrem B.* [Read full review](https://www.g2.com/survey_responses/jetlink-conversational-ai-platform-review-12148099) --- #### What Are G2 Users Discussing About Jetlink Conversational AI Platform? - [What is Jetlink Conversational AI Platform used for?](https://www.g2.com/discussions/what-is-jetlink-conversational-ai-platform-used-for) ### 25. [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 100 **How Do G2 Users Rate yellow.ai?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind yellow.ai?** - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai (1,550 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yellowmessenger/about (864 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are yellow.ai's Pros and Cons? **Pros:** - Integrations (11 reviews) - Chatbot Development (10 reviews) - Chatbots (9 reviews) - Ease of Use (9 reviews) - Easy Integrations (9 reviews) **Cons:** - Steep Learning Curve (7 reviews) - Learning Curve (6 reviews) - AI Limitations (3 reviews) - Complexity (3 reviews) - Difficult Implementation (3 reviews) ### What Do G2 Reviewers Say About yellow.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless chatbot integration** with Yellow.ai, enhancing their experience across multiple platforms effortlessly. - Users value the **multi-channel support and responsiveness** of yellow.ai in deploying efficient chatbots across platforms. - Users value the **easy-to-build chatbots** from yellow.ai, enhancing customer engagement with seamless omni-channel support. - Users appreciate the **ease of use** of yellow.ai, thanks to its intuitive drag-and-drop setup and seamless integrations. - Users value the **easy integrations** of yellow.ai, streamlining chatbot deployment across platforms like Microsoft Teams. **Cons:** - Users find the **steep learning curve** challenging, requiring significant time to fully understand and utilize the platform. - Users face a **steep learning curve** with Yellow.ai, especially if new to conversational AI technology. - Users feel the **AI limitations** hinder its effectiveness, particularly in integration and natural language processing. - Users find the platform **complex** , especially for newcomers, requiring substantial technical knowledge for effective use. - Users often face **difficult implementation challenges** with Yellow.ai, impacting integration and customization efforts significantly. #### What Are Recent G2 Reviews of yellow.ai? **"[Yellow.ai Chatbot Developement platform](https://www.g2.com/survey_responses/yellow-ai-review-10477534)"** **Rating:** 5.0/5.0 stars *— Adapa Chaitanya M.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) --- **"[Much needed and detailed path to use the serivce](https://www.g2.com/survey_responses/yellow-ai-review-4408849)"** **Rating:** 4.5/5.0 stars *— AVANI S.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) --- #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.