Chatbots Software Resources

I’ve been reviewing chatbots for teams that care more about ongoing customer engagement than simple FAQ coverage. I’d like outside input on which options keep conversations active and useful, rather than turning into a dead end.

• Birdeye (Rating: 4.7/5): Brings reviews, listings, surveys, and AI responses together, so it fits teams focused on customer touchpoints beyond just chat.
• Tidio (Rating: 4.6/5): Gets attention for fast setup and automation that keeps website conversations moving without feeling overly heavy or rigid.
• Podium (Rating: 4.6/5): Strong for businesses that want text, call, and web chat working together to keep customers engaged and easier to reach.
• Smartsupp (Rating: 4.7/5): Useful for brands that want visitor tracking plus automated conversations that still feel closer to a live interaction.
• Wati (Rating: 4.6/5): A practical option for teams that rely on WhatsApp engagement and want automation built around that channel.

Which tool has done the best job of keeping customers engaged after the first interaction?

I’m narrowing down chatbots for support teams I’m researching, and I’d like suggestions from people who have seen these products work in real support environments. I’m trying to separate the tools that truly reduce support load from those that only look strong on a category page.

• Zendesk for Customer Service (Rating: 4.3/5): Keeps ticketing, routing, and automation in one place, which makes it a dependable choice for teams handling support across channels.
• Fin by Intercom (Rating: 4.5/5): Works well for teams that want an AI-first support layer to answer routine questions fast and keep service available around the clock.
• Glassix (Rating: 4.8/5): Stands out for unified inbox workflows that help smaller teams stay responsive without letting conversations fall through.
• FreshChat (Rating: 4.4/5): Makes sense for teams that want cleaner live chat handling, easy access to customer context, and smoother day-to-day support coordination.

Which one has actually reduced support volume for your team without making the customer experience feel worse?

Hey G2! I want to start a discussion with this community to identify the best chatbot software for lead generation services. See my entire list below and let me know your thoughts.

I’m especially looking for platforms that help capture and qualify leads, route conversations to the right teams, and integrate smoothly with CRM or email tools.

Here are some of the top-rated platforms from G2’s Chatbot Software category:

• Fin by Intercom: AI assistant that handles customer questions and can qualify prospects based on intent. Strong for both inbound support and sales conversion.
• Zendesk Support Suite: Known for customer service, but also supports proactive chat campaigns to engage site visitors and capture lead info.
• Birdeye: Centralizes communications and offers chat automation features. Often used by local businesses to generate leads from reviews, listings, and messaging.
• Qualified: Built for sales teams, this platform offers real-time chat, lead scoring, and routing based on visitor behavior. Highly focused on B2B lead conversion.
• Tidio: Lightweight chatbot with automated lead capture forms and CRM integrations. Ideal for small teams looking to grow through live chat and automation.

Which chatbot tools have helped your team consistently generate and convert leads? Any features, workflows, or setup tips worth sharing?