### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Chatbots Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Chatbots Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Chatbots Software Articles [![How to Build a Chatbot With or Without Coding: Easy Guide](https://learn.g2.com/hubfs/G2CM_BI094_Backlog_Images_%5BHow_to_build_a_chatbot%5D_V1a.png "How to Build a Chatbot With or Without Coding: Easy Guide")](https://www.g2.com/articles/how-to-build-a-chatbot) [ ### How to Build a Chatbot With or Without Coding: Easy Guide ](https://www.g2.com/articles/how-to-build-a-chatbot) As companies become more comfortable using chatbots on their websites, even those without in-house developers might want to adopt the trend. [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![What Is A Voice Assistant? Your Guide to the Talking Tech](https://learn.g2.com/hubfs/G2CM_BI080_Backlog_Images-%5BInterfaces_tech_voice_assistant%5D_V1a.png "What Is A Voice Assistant? Your Guide to the Talking Tech")](https://www.g2.com/articles/voice-assistant) [ ### What Is A Voice Assistant? Your Guide to the Talking Tech ](https://www.g2.com/articles/voice-assistant) "Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![What Are Recruitment Chatbots? How to Hire the Smart Way](https://learn.g2.com/hubfs/G2CM_FI364_Learn_Article_Images_%5BRecruitment_Chatbot%5D_V1a.png "What Are Recruitment Chatbots? How to Hire the Smart Way")](https://www.g2.com/articles/recruitment-chatbot) [ ### What Are Recruitment Chatbots? How to Hire the Smart Way ](https://www.g2.com/articles/recruitment-chatbot) "Hi, can I help you get a job?" [ ![Derek Doeing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek Doeing") DD ](https://learn.g2.com/author/derek-doeing) by Derek Doeing [![What Is the Future of Machine Learning? We Asked 5 Experts](https://learn.g2crowd.com/hubfs/future-of-machine-learning.jpg "What Is the Future of Machine Learning? We Asked 5 Experts")](https://www.g2.com/articles/future-of-machine-learning) [ ### What Is the Future of Machine Learning? We Asked 5 Experts ](https://www.g2.com/articles/future-of-machine-learning) Forget what you may have heard. Machine learning isn’t some new concept or study in its infancy. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)](https://learn.g2crowd.com/hubfs/chatbot%20tracking.jpg "5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)")](https://www.g2.com/articles/chatbot-success-rates) [ ### 5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions) ](https://www.g2.com/articles/chatbot-success-rates) With chatbots becoming commonplace, a necessity that comes with their implementation is tracking the success they bring to a company.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![How Retail Chatbots Impact E-Commerce Customer Service](https://learn.g2crowd.com/hubfs/retail%20chatbot%20with%20people-1.jpg "How Retail Chatbots Impact E-Commerce Customer Service")](https://www.g2.com/articles/chatbots-in-retail) [ ### How Retail Chatbots Impact E-Commerce Customer Service ](https://www.g2.com/articles/chatbots-in-retail) With the popularity of online shopping and regular growth of the e-commerce market, demand for customer service representatives (CSRs) to tend to customer concerns is increasing continuously.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![What Is a Chatbot? How Do Chatbots Work](https://learn.g2.com/hubfs/chatbot-3.jpg "What Is a Chatbot? How Do Chatbots Work")](https://www.g2.com/articles/chatbot) [ ### What Is a Chatbot? How Do Chatbots Work ](https://www.g2.com/articles/chatbot) It takes on many names. Chatbots, interactive agents, virtual assistants, and conversational interfaces are just a few. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell Show More ## Chatbots Software Glossary Terms [![Sentiment Analysis](https://learn.g2.com/hubfs/G2CM_GI539_Glossary_Article_Images_%5Bsentiment_analysis%5D_V1a.png "Sentiment Analysis")](https://www.g2.com/glossary/sentiment-analysis-definition) [Sentiment Analysis](https://www.g2.com/glossary/sentiment-analysis-definition) Sentiment analysis is an AI technique that classifies text as positive, negative, or neutral based on expressed opinions and tone. by Alyssa Towns [![Human-in-the-Loop](https://learn.g2.com/hubfs/G2CM_GI621_Glossary_Article_Images-%5BHuman_in_the_Loop%5D_V1a.png "Human-in-the-Loop")](https://www.g2.com/glossary/human-in-the-loop-definition) [Human-in-the-Loop](https://www.g2.com/glossary/human-in-the-loop-definition) Human-in-the-loop (HITL) is an AI approach where humans provide direct feedback to improve model accuracy, oversight, and decision-making outcomes. by Sagar Joshi [![Lemmatization](https://learn.g2.com/hubfs/G2CM_GI746_Glossary_Article_Images-%5BLemmatization%5D_V1b.png "Lemmatization")](https://www.g2.com/glossary/lemmatization-definition) [Lemmatization](https://www.g2.com/glossary/lemmatization-definition) Lemmatization reduces words to their root meaning or lemma. Learn how this technique differs from stemming, its benefits, and its proper use cases. by Alyssa Towns [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![GPT-3](https://learn.g2.com/hubfs/G2CM_GI583_Glossary_Article_Images-%5BGPT3%5D_V1b.png "GPT-3")](https://www.g2.com/glossary/gpt-3-definition) [GPT-3](https://www.g2.com/glossary/gpt-3-definition) GPT-3 enables businesses to automate their processes. Learn more about the uses of GPT-3, how it works, its best practices, and its benefits. by Sagar Joshi [![Customer Experience](https://learn.g2.com/hubfs/G2CM_GI529_Glossary_Article_Images-%5BCustomer_Experience%5D_V1b.png "Customer Experience")](https://www.g2.com/glossary/customer-experience-definition) [Customer Experience](https://www.g2.com/glossary/customer-experience-definition) Customer experience (CX) is a buyer’s overall impression of their interactions with a company. Learn about ways to measure and improve CX. by Kelly Fiorini [![Chatbot](https://learn.g2.com/hubfs/G2CM_GI510_Glossary_Article_Images-%5BChatbot%5D_V1b.png "Chatbot")](https://www.g2.com/glossary/chatbot-definition) [Chatbot](https://www.g2.com/glossary/chatbot-definition) Chatbots automate tasks and mimic conversations without human intervention. Read the different types and how to create a great customer experience. by Alyssa Towns [![Live Chat](https://learn.g2.com/hubfs/G2CM_GI470_Glossary_Article_Images-%5BLive_Chat%5D_V1b.png "Live Chat")](https://www.g2.com/glossary/live-chat-definition) [Live Chat](https://www.g2.com/glossary/live-chat-definition) Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits. by Whitney Rudeseal Peet [![Live Support](https://learn.g2.com/hubfs/Live%20support.png "Live Support")](https://www.g2.com/glossary/live-support-definition) [Live Support](https://www.g2.com/glossary/live-support-definition) What is live support and why is it important as a software feature? Our G2 guide can help you understand live support and popular software with live support features. by Priya Dey ## Chatbots Software Discussions 0 Question on: Customers.ai [What is MobileMonkey chat?](/discussions/what-is-mobilemonkey-chat) What is MobileMonkey chat? An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple platforms. Answered: Arlin Wallace on April 15, 2022 Its a automated system to get the most incredible way to answer quick and efficiently to our costumers on Facebook and Instagram. It's so easy and robust... i recommended it Answered: Jonathan Morales Martinez on April 15, 2022 MobileMonkey's OmniChat unifies conversations happening across Facebook, SMS and website chat in a single inbox that customer communication teams can manage in a mobile app. Answered: Dinesh Gehlot on April 16, 2022 Mobilemonkey chat technology that allows marketers to write automated chat conversion design to answer users questions while helping the business sell their product and services. Answered: Sabina Baig on June 20, 2022 [See more answers (3)](javascript:void(0);) [Your answer](/discussions/what-is-mobilemonkey-chat/comments/new?remote=true) 0 Question on: Landbot [What is a Landbot?](/discussions/what-is-a-landbot) What is a Landbot? Landbot is an automated chatbot that creates conversational experiences on Web, WhatsApp, and Messenger. The name comes from the combination of “Landing Page” and “Bot.” Chatbots generate more engagement than a static landing page due to their conversational nature. Hence, the name Landbot was born. Answered: Patricia Llorente on April 26, 2023 [Your answer](/discussions/what-is-a-landbot/comments/new?remote=true) 0 Question on: Ada [What is Ada used for?](/discussions/what-is-ada-used-for) What is Ada used for? Customer Service. Answering Basic FAQ and performing self service automation. Answered: Afdal Samad - on April 13, 2022 [Your answer](/discussions/what-is-ada-used-for/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/chatbots/resources?discussions_page=88) - [1](/categories/chatbots/resources) - [2](/categories/chatbots/resources?discussions_page=2) - … - [85](/categories/chatbots/resources?discussions_page=85) - [86](/categories/chatbots/resources?discussions_page=86) - [87](/categories/chatbots/resources?discussions_page=87) - [88](/categories/chatbots/resources?discussions_page=88) - 89 - [90](/categories/chatbots/resources?discussions_page=90) - [91](/categories/chatbots/resources?discussions_page=91) - [92](/categories/chatbots/resources?discussions_page=92) - [93](/categories/chatbots/resources?discussions_page=93) - [94](/categories/chatbots/resources?discussions_page=94) - [95](/categories/chatbots/resources?discussions_page=95) - [Next ›Next ›](/categories/chatbots/resources?discussions_page=90) ## Chatbots Software Reports Mid-Market Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Chatbots Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Chatbots Spring 2026 G2 Report: Momentum Grid® Report