### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Chatbots Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Chatbots Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Chatbots Software Articles [![How to Build a Chatbot With or Without Coding: Easy Guide](https://learn.g2.com/hubfs/G2CM_BI094_Backlog_Images_%5BHow_to_build_a_chatbot%5D_V1a.png "How to Build a Chatbot With or Without Coding: Easy Guide")](https://www.g2.com/articles/how-to-build-a-chatbot) [ ### How to Build a Chatbot With or Without Coding: Easy Guide ](https://www.g2.com/articles/how-to-build-a-chatbot) As companies become more comfortable using chatbots on their websites, even those without in-house developers might want to adopt the trend. [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![What Is A Voice Assistant? Your Guide to the Talking Tech](https://learn.g2.com/hubfs/G2CM_BI080_Backlog_Images-%5BInterfaces_tech_voice_assistant%5D_V1a.png "What Is A Voice Assistant? Your Guide to the Talking Tech")](https://www.g2.com/articles/voice-assistant) [ ### What Is A Voice Assistant? Your Guide to the Talking Tech ](https://www.g2.com/articles/voice-assistant) "Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![What Are Recruitment Chatbots? How to Hire the Smart Way](https://learn.g2.com/hubfs/G2CM_FI364_Learn_Article_Images_%5BRecruitment_Chatbot%5D_V1a.png "What Are Recruitment Chatbots? How to Hire the Smart Way")](https://www.g2.com/articles/recruitment-chatbot) [ ### What Are Recruitment Chatbots? How to Hire the Smart Way ](https://www.g2.com/articles/recruitment-chatbot) "Hi, can I help you get a job?" [ ![Derek Doeing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek Doeing") DD ](https://learn.g2.com/author/derek-doeing) by Derek Doeing [![What Is the Future of Machine Learning? We Asked 5 Experts](https://learn.g2crowd.com/hubfs/future-of-machine-learning.jpg "What Is the Future of Machine Learning? We Asked 5 Experts")](https://www.g2.com/articles/future-of-machine-learning) [ ### What Is the Future of Machine Learning? We Asked 5 Experts ](https://www.g2.com/articles/future-of-machine-learning) Forget what you may have heard. Machine learning isn’t some new concept or study in its infancy. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)](https://learn.g2crowd.com/hubfs/chatbot%20tracking.jpg "5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)")](https://www.g2.com/articles/chatbot-success-rates) [ ### 5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions) ](https://www.g2.com/articles/chatbot-success-rates) With chatbots becoming commonplace, a necessity that comes with their implementation is tracking the success they bring to a company.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![How Retail Chatbots Impact E-Commerce Customer Service](https://learn.g2crowd.com/hubfs/retail%20chatbot%20with%20people-1.jpg "How Retail Chatbots Impact E-Commerce Customer Service")](https://www.g2.com/articles/chatbots-in-retail) [ ### How Retail Chatbots Impact E-Commerce Customer Service ](https://www.g2.com/articles/chatbots-in-retail) With the popularity of online shopping and regular growth of the e-commerce market, demand for customer service representatives (CSRs) to tend to customer concerns is increasing continuously.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![What Is a Chatbot? How Do Chatbots Work](https://learn.g2.com/hubfs/chatbot-3.jpg "What Is a Chatbot? How Do Chatbots Work")](https://www.g2.com/articles/chatbot) [ ### What Is a Chatbot? How Do Chatbots Work ](https://www.g2.com/articles/chatbot) It takes on many names. Chatbots, interactive agents, virtual assistants, and conversational interfaces are just a few. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell Show More ## Chatbots Software Glossary Terms [![Sentiment Analysis](https://learn.g2.com/hubfs/G2CM_GI539_Glossary_Article_Images_%5Bsentiment_analysis%5D_V1a.png "Sentiment Analysis")](https://www.g2.com/glossary/sentiment-analysis-definition) [Sentiment Analysis](https://www.g2.com/glossary/sentiment-analysis-definition) Sentiment analysis is an AI technique that classifies text as positive, negative, or neutral based on expressed opinions and tone. by Alyssa Towns [![Human-in-the-Loop](https://learn.g2.com/hubfs/G2CM_GI621_Glossary_Article_Images-%5BHuman_in_the_Loop%5D_V1a.png "Human-in-the-Loop")](https://www.g2.com/glossary/human-in-the-loop-definition) [Human-in-the-Loop](https://www.g2.com/glossary/human-in-the-loop-definition) Human-in-the-loop (HITL) is an AI approach where humans provide direct feedback to improve model accuracy, oversight, and decision-making outcomes. by Sagar Joshi [![Lemmatization](https://learn.g2.com/hubfs/G2CM_GI746_Glossary_Article_Images-%5BLemmatization%5D_V1b.png "Lemmatization")](https://www.g2.com/glossary/lemmatization-definition) [Lemmatization](https://www.g2.com/glossary/lemmatization-definition) Lemmatization reduces words to their root meaning or lemma. Learn how this technique differs from stemming, its benefits, and its proper use cases. by Alyssa Towns [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![GPT-3](https://learn.g2.com/hubfs/G2CM_GI583_Glossary_Article_Images-%5BGPT3%5D_V1b.png "GPT-3")](https://www.g2.com/glossary/gpt-3-definition) [GPT-3](https://www.g2.com/glossary/gpt-3-definition) GPT-3 enables businesses to automate their processes. Learn more about the uses of GPT-3, how it works, its best practices, and its benefits. by Sagar Joshi [![Customer Experience](https://learn.g2.com/hubfs/G2CM_GI529_Glossary_Article_Images-%5BCustomer_Experience%5D_V1b.png "Customer Experience")](https://www.g2.com/glossary/customer-experience-definition) [Customer Experience](https://www.g2.com/glossary/customer-experience-definition) Customer experience (CX) is a buyer’s overall impression of their interactions with a company. Learn about ways to measure and improve CX. by Kelly Fiorini [![Chatbot](https://learn.g2.com/hubfs/G2CM_GI510_Glossary_Article_Images-%5BChatbot%5D_V1b.png "Chatbot")](https://www.g2.com/glossary/chatbot-definition) [Chatbot](https://www.g2.com/glossary/chatbot-definition) Chatbots automate tasks and mimic conversations without human intervention. Read the different types and how to create a great customer experience. by Alyssa Towns [![Live Chat](https://learn.g2.com/hubfs/G2CM_GI470_Glossary_Article_Images-%5BLive_Chat%5D_V1b.png "Live Chat")](https://www.g2.com/glossary/live-chat-definition) [Live Chat](https://www.g2.com/glossary/live-chat-definition) Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits. by Whitney Rudeseal Peet [![Live Support](https://learn.g2.com/hubfs/Live%20support.png "Live Support")](https://www.g2.com/glossary/live-support-definition) [Live Support](https://www.g2.com/glossary/live-support-definition) What is live support and why is it important as a software feature? Our G2 guide can help you understand live support and popular software with live support features. by Priya Dey ## Chatbots Software Discussions 0 Question on: Customers.ai [What is your experience?](/discussions/what-is-your-experience) Did you got the results fast? Horrible experience with Mobile Monkey. They are ripping us off. Keep charging our credit card month after month and signing up up for new services without our permission. Answered: Cynthia Goya on June 20, 2022 Comment deleted by user. Answered: Cynthia Goya on June 20, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-is-your-experience/comments/new?remote=true) 0 Question on: Wati [Can i send custom pdf by template by providing custom link tomy customer?](/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) I'm searching for a way to send my customer invoice pdf, so right now im using Zappier to connect my Quickbooks account(accounting software) and WATI(which i use to send those invoice template to customer's whatsapp). But right now i just able to send them link to view the pdf, as well as my customers would think that it is a bit insecure to click on the link, i would like to know if i can provide WATI the link and WATI can change the link into pdf. It is custom link for all customers, and i made this by automation. Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF and send to the user on WhatsApp. For this, you need to create a template with document media header and add the value such as {{pdfLink}} in the media header field. From Zapier or API call, you can pass a parameter called "pdfLink" and our system takes care of things automatically there-on. I hope this is clear. If you have any other questions, please feel free to email us on hello@wati.io Answered: Jitesh Dugar on May 1, 2022 Comment deleted by user. Answered: Evercare Onboarding on July 6, 2022 Yes you can... put the pdf in a drive and add the link in the template message Answered: Prateek Patel on August 2, 2023 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer/comments/new?remote=true) 0 Question on: WotNot [Do you offer a white labeled version of WotNot to sell as our own SaaS?](/discussions/do-you-offer-a-white-labeled-version-of-wotnot-to-sell-as-our-own-saas) I have a marketing agency to whom I offer a pool of digital marketing services. I want to offer them more sources of demand generation for which I feel chatbots are a good fit. Do you offer this service, I can have a white labeled version of WotNot with my branding. Yes, we understand that you have a thriving business and want to increase the offerings you provide to your customers. To support this, WotNot offers a product white label partnership, where we create a complete clone of WotNot and customize it to your branding. Thereby enabling you to resell the product as your own to your pool of customers. You will receive all the features that WotNot offers, and in addition, also receive regular product updates and support. If you are interested, reach out at hello@wotnot.io Answered: Hardik Makadia on April 2, 2022 [Your answer](/discussions/do-you-offer-a-white-labeled-version-of-wotnot-to-sell-as-our-own-saas/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/chatbots/resources?discussions_page=4) - [1](/categories/chatbots/resources) - [2](/categories/chatbots/resources?discussions_page=2) - [3](/categories/chatbots/resources?discussions_page=3) - [4](/categories/chatbots/resources?discussions_page=4) - 5 - [6](/categories/chatbots/resources?discussions_page=6) - [7](/categories/chatbots/resources?discussions_page=7) - [8](/categories/chatbots/resources?discussions_page=8) - [9](/categories/chatbots/resources?discussions_page=9) - … - [94](/categories/chatbots/resources?discussions_page=94) - [95](/categories/chatbots/resources?discussions_page=95) - [Next ›Next ›](/categories/chatbots/resources?discussions_page=6) ## Chatbots Software Reports Mid-Market Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Chatbots Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Chatbots Spring 2026 G2 Report: Momentum Grid® Report