### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Chatbots Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Chatbots Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Chatbots Software Articles [![How to Build a Chatbot With or Without Coding: Easy Guide](https://learn.g2.com/hubfs/G2CM_BI094_Backlog_Images_%5BHow_to_build_a_chatbot%5D_V1a.png "How to Build a Chatbot With or Without Coding: Easy Guide")](https://www.g2.com/articles/how-to-build-a-chatbot) [ ### How to Build a Chatbot With or Without Coding: Easy Guide ](https://www.g2.com/articles/how-to-build-a-chatbot) As companies become more comfortable using chatbots on their websites, even those without in-house developers might want to adopt the trend. [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![What Is A Voice Assistant? Your Guide to the Talking Tech](https://learn.g2.com/hubfs/G2CM_BI080_Backlog_Images-%5BInterfaces_tech_voice_assistant%5D_V1a.png "What Is A Voice Assistant? Your Guide to the Talking Tech")](https://www.g2.com/articles/voice-assistant) [ ### What Is A Voice Assistant? Your Guide to the Talking Tech ](https://www.g2.com/articles/voice-assistant) "Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![What Are Recruitment Chatbots? How to Hire the Smart Way](https://learn.g2.com/hubfs/G2CM_FI364_Learn_Article_Images_%5BRecruitment_Chatbot%5D_V1a.png "What Are Recruitment Chatbots? How to Hire the Smart Way")](https://www.g2.com/articles/recruitment-chatbot) [ ### What Are Recruitment Chatbots? How to Hire the Smart Way ](https://www.g2.com/articles/recruitment-chatbot) "Hi, can I help you get a job?" [ ![Derek Doeing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek Doeing") DD ](https://learn.g2.com/author/derek-doeing) by Derek Doeing [![What Is the Future of Machine Learning? We Asked 5 Experts](https://learn.g2crowd.com/hubfs/future-of-machine-learning.jpg "What Is the Future of Machine Learning? We Asked 5 Experts")](https://www.g2.com/articles/future-of-machine-learning) [ ### What Is the Future of Machine Learning? We Asked 5 Experts ](https://www.g2.com/articles/future-of-machine-learning) Forget what you may have heard. Machine learning isn’t some new concept or study in its infancy. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)](https://learn.g2crowd.com/hubfs/chatbot%20tracking.jpg "5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)")](https://www.g2.com/articles/chatbot-success-rates) [ ### 5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions) ](https://www.g2.com/articles/chatbot-success-rates) With chatbots becoming commonplace, a necessity that comes with their implementation is tracking the success they bring to a company.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![How Retail Chatbots Impact E-Commerce Customer Service](https://learn.g2crowd.com/hubfs/retail%20chatbot%20with%20people-1.jpg "How Retail Chatbots Impact E-Commerce Customer Service")](https://www.g2.com/articles/chatbots-in-retail) [ ### How Retail Chatbots Impact E-Commerce Customer Service ](https://www.g2.com/articles/chatbots-in-retail) With the popularity of online shopping and regular growth of the e-commerce market, demand for customer service representatives (CSRs) to tend to customer concerns is increasing continuously.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![What Is a Chatbot? How Do Chatbots Work](https://learn.g2.com/hubfs/chatbot-3.jpg "What Is a Chatbot? How Do Chatbots Work")](https://www.g2.com/articles/chatbot) [ ### What Is a Chatbot? How Do Chatbots Work ](https://www.g2.com/articles/chatbot) It takes on many names. Chatbots, interactive agents, virtual assistants, and conversational interfaces are just a few. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell Show More ## Chatbots Software Glossary Terms [![Sentiment Analysis](https://learn.g2.com/hubfs/G2CM_GI539_Glossary_Article_Images_%5Bsentiment_analysis%5D_V1a.png "Sentiment Analysis")](https://www.g2.com/glossary/sentiment-analysis-definition) [Sentiment Analysis](https://www.g2.com/glossary/sentiment-analysis-definition) Sentiment analysis is an AI technique that classifies text as positive, negative, or neutral based on expressed opinions and tone. by Alyssa Towns [![Human-in-the-Loop](https://learn.g2.com/hubfs/G2CM_GI621_Glossary_Article_Images-%5BHuman_in_the_Loop%5D_V1a.png "Human-in-the-Loop")](https://www.g2.com/glossary/human-in-the-loop-definition) [Human-in-the-Loop](https://www.g2.com/glossary/human-in-the-loop-definition) Human-in-the-loop (HITL) is an AI approach where humans provide direct feedback to improve model accuracy, oversight, and decision-making outcomes. by Sagar Joshi [![Lemmatization](https://learn.g2.com/hubfs/G2CM_GI746_Glossary_Article_Images-%5BLemmatization%5D_V1b.png "Lemmatization")](https://www.g2.com/glossary/lemmatization-definition) [Lemmatization](https://www.g2.com/glossary/lemmatization-definition) Lemmatization reduces words to their root meaning or lemma. Learn how this technique differs from stemming, its benefits, and its proper use cases. by Alyssa Towns [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![GPT-3](https://learn.g2.com/hubfs/G2CM_GI583_Glossary_Article_Images-%5BGPT3%5D_V1b.png "GPT-3")](https://www.g2.com/glossary/gpt-3-definition) [GPT-3](https://www.g2.com/glossary/gpt-3-definition) GPT-3 enables businesses to automate their processes. Learn more about the uses of GPT-3, how it works, its best practices, and its benefits. by Sagar Joshi [![Customer Experience](https://learn.g2.com/hubfs/G2CM_GI529_Glossary_Article_Images-%5BCustomer_Experience%5D_V1b.png "Customer Experience")](https://www.g2.com/glossary/customer-experience-definition) [Customer Experience](https://www.g2.com/glossary/customer-experience-definition) Customer experience (CX) is a buyer’s overall impression of their interactions with a company. Learn about ways to measure and improve CX. by Kelly Fiorini [![Chatbot](https://learn.g2.com/hubfs/G2CM_GI510_Glossary_Article_Images-%5BChatbot%5D_V1b.png "Chatbot")](https://www.g2.com/glossary/chatbot-definition) [Chatbot](https://www.g2.com/glossary/chatbot-definition) Chatbots automate tasks and mimic conversations without human intervention. Read the different types and how to create a great customer experience. by Alyssa Towns [![Live Chat](https://learn.g2.com/hubfs/G2CM_GI470_Glossary_Article_Images-%5BLive_Chat%5D_V1b.png "Live Chat")](https://www.g2.com/glossary/live-chat-definition) [Live Chat](https://www.g2.com/glossary/live-chat-definition) Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits. by Whitney Rudeseal Peet [![Live Support](https://learn.g2.com/hubfs/Live%20support.png "Live Support")](https://www.g2.com/glossary/live-support-definition) [Live Support](https://www.g2.com/glossary/live-support-definition) What is live support and why is it important as a software feature? Our G2 guide can help you understand live support and popular software with live support features. by Priya Dey ## Chatbots Software Discussions 0 Question on: Genesys Cloud CX [What is Genesys Cloud CX used for?](/discussions/what-is-genesys-cloud-cx-used-for) What is Genesys Cloud CX used for? Genesys Cloud CX is a contact center platform which allows businesses to manage custoner interactions across voice,chat, email and social media. It allows Artificial interliigence automation, call routing, analytics, to enhance the customer experience and operational efficiency. Answered: Siddesh Deshmukh on February 1, 2025 Core Uses Omnichannel Support: It unifies customer conversations from phone calls, emails, live web chats, SMS text messages, and social media into a single desktop interface for support agents. AI & Automation: It runs AI-powered virtual assistants, voice bots, and chatbots that handle routine customer questions automatically without needing a human agent. Smart Routing: It instantly directs incoming customer inquiries to the right department or specialized employee based on the customer's history and needs.Workforce Engagement: It provides managers with tools for tracking agent performance, recording calls for quality assurance, scheduling shifts, and analyzing real-time support data. Answered: Reyna Formentera on June 24, 2026 It's a Cloud Contact Center as a service (CCaaS) hosted on AWS. \> It is used for very basic communication/chat between internal users Globally, as well as \> for running and enterprise business throughout the world, having advanced & complex automated routing and AI powered bots, Workforce Management, Reporting and other self-help functionalities. Preferred by top Enterprises due to its robustness, scalability & efficiency. Answered: Ash Ary on July 6, 2026 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/what-is-genesys-cloud-cx-used-for/comments/new?remote=true) 0 Question on: G2 Marketing Solutions [Per Seat or Per Use Pricing?? HRtech software](/discussions/per-seat-or-per-use-pricing-hrtech-software) I'm looking for recruiting platform that will help source candidates. Saying that I'm not a big fan of per-seat pricing (it doesn't make sense to us). What are my alternatives? Talenya is priced per job posted on our platform. We do not use per-seat pricing and there is no seat limitation. The cost per job varies depending on quantities. The great thing is that if we are unable to deliver at least one interview per job, there is no charge. Answered: Sun Dahan on September 29, 2022 Comment deleted by user. Answered: Sun Dahan on September 29, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/per-seat-or-per-use-pricing-hrtech-software/comments/new?remote=true) 0 Question on: Wati [How to include pictures as a button option?](/discussions/how-to-include-pictures-as-a-button-option) We would like to help users who are not good at processing words to get answers of FAQs automatically. Pictures cannot be added as buttons. However, you can have messages with pictures and regular text buttons. Answered: Jitesh Dugar on July 12, 2022 [Your answer](/discussions/how-to-include-pictures-as-a-button-option/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/chatbots/resources?discussions_page=3) - [1](/categories/chatbots/resources) - [2](/categories/chatbots/resources?discussions_page=2) - [3](/categories/chatbots/resources?discussions_page=3) - 4 - [5](/categories/chatbots/resources?discussions_page=5) - [6](/categories/chatbots/resources?discussions_page=6) - [7](/categories/chatbots/resources?discussions_page=7) - [8](/categories/chatbots/resources?discussions_page=8) - … - [94](/categories/chatbots/resources?discussions_page=94) - [95](/categories/chatbots/resources?discussions_page=95) - [Next ›Next ›](/categories/chatbots/resources?discussions_page=5) ## Chatbots Software Reports Mid-Market Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Chatbots Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Chatbots Spring 2026 G2 Report: Momentum Grid® Report