### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Chatbots Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Chatbots Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Chatbots Software Articles [![How to Build a Chatbot With or Without Coding: Easy Guide](https://learn.g2.com/hubfs/G2CM_BI094_Backlog_Images_%5BHow_to_build_a_chatbot%5D_V1a.png "How to Build a Chatbot With or Without Coding: Easy Guide")](https://www.g2.com/articles/how-to-build-a-chatbot) [ ### How to Build a Chatbot With or Without Coding: Easy Guide ](https://www.g2.com/articles/how-to-build-a-chatbot) As companies become more comfortable using chatbots on their websites, even those without in-house developers might want to adopt the trend. [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![What Is A Voice Assistant? Your Guide to the Talking Tech](https://learn.g2.com/hubfs/G2CM_BI080_Backlog_Images-%5BInterfaces_tech_voice_assistant%5D_V1a.png "What Is A Voice Assistant? Your Guide to the Talking Tech")](https://www.g2.com/articles/voice-assistant) [ ### What Is A Voice Assistant? Your Guide to the Talking Tech ](https://www.g2.com/articles/voice-assistant) "Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![What Are Recruitment Chatbots? How to Hire the Smart Way](https://learn.g2.com/hubfs/G2CM_FI364_Learn_Article_Images_%5BRecruitment_Chatbot%5D_V1a.png "What Are Recruitment Chatbots? How to Hire the Smart Way")](https://www.g2.com/articles/recruitment-chatbot) [ ### What Are Recruitment Chatbots? How to Hire the Smart Way ](https://www.g2.com/articles/recruitment-chatbot) "Hi, can I help you get a job?" [ ![Derek Doeing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek Doeing") DD ](https://learn.g2.com/author/derek-doeing) by Derek Doeing [![What Is the Future of Machine Learning? We Asked 5 Experts](https://learn.g2crowd.com/hubfs/future-of-machine-learning.jpg "What Is the Future of Machine Learning? We Asked 5 Experts")](https://www.g2.com/articles/future-of-machine-learning) [ ### What Is the Future of Machine Learning? We Asked 5 Experts ](https://www.g2.com/articles/future-of-machine-learning) Forget what you may have heard. Machine learning isn’t some new concept or study in its infancy. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)](https://learn.g2crowd.com/hubfs/chatbot%20tracking.jpg "5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)")](https://www.g2.com/articles/chatbot-success-rates) [ ### 5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions) ](https://www.g2.com/articles/chatbot-success-rates) With chatbots becoming commonplace, a necessity that comes with their implementation is tracking the success they bring to a company.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![How Retail Chatbots Impact E-Commerce Customer Service](https://learn.g2crowd.com/hubfs/retail%20chatbot%20with%20people-1.jpg "How Retail Chatbots Impact E-Commerce Customer Service")](https://www.g2.com/articles/chatbots-in-retail) [ ### How Retail Chatbots Impact E-Commerce Customer Service ](https://www.g2.com/articles/chatbots-in-retail) With the popularity of online shopping and regular growth of the e-commerce market, demand for customer service representatives (CSRs) to tend to customer concerns is increasing continuously.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso [![What Is a Chatbot? How Do Chatbots Work](https://learn.g2.com/hubfs/chatbot-3.jpg "What Is a Chatbot? How Do Chatbots Work")](https://www.g2.com/articles/chatbot) [ ### What Is a Chatbot? How Do Chatbots Work ](https://www.g2.com/articles/chatbot) It takes on many names. Chatbots, interactive agents, virtual assistants, and conversational interfaces are just a few. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell Show More ## Chatbots Software Glossary Terms [![Sentiment Analysis](https://learn.g2.com/hubfs/G2CM_GI539_Glossary_Article_Images_%5Bsentiment_analysis%5D_V1a.png "Sentiment Analysis")](https://www.g2.com/glossary/sentiment-analysis-definition) [Sentiment Analysis](https://www.g2.com/glossary/sentiment-analysis-definition) Sentiment analysis is an AI technique that classifies text as positive, negative, or neutral based on expressed opinions and tone. by Alyssa Towns [![Human-in-the-Loop](https://learn.g2.com/hubfs/G2CM_GI621_Glossary_Article_Images-%5BHuman_in_the_Loop%5D_V1a.png "Human-in-the-Loop")](https://www.g2.com/glossary/human-in-the-loop-definition) [Human-in-the-Loop](https://www.g2.com/glossary/human-in-the-loop-definition) Human-in-the-loop (HITL) is an AI approach where humans provide direct feedback to improve model accuracy, oversight, and decision-making outcomes. by Sagar Joshi [![Lemmatization](https://learn.g2.com/hubfs/G2CM_GI746_Glossary_Article_Images-%5BLemmatization%5D_V1b.png "Lemmatization")](https://www.g2.com/glossary/lemmatization-definition) [Lemmatization](https://www.g2.com/glossary/lemmatization-definition) Lemmatization reduces words to their root meaning or lemma. Learn how this technique differs from stemming, its benefits, and its proper use cases. by Alyssa Towns [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![GPT-3](https://learn.g2.com/hubfs/G2CM_GI583_Glossary_Article_Images-%5BGPT3%5D_V1b.png "GPT-3")](https://www.g2.com/glossary/gpt-3-definition) [GPT-3](https://www.g2.com/glossary/gpt-3-definition) GPT-3 enables businesses to automate their processes. Learn more about the uses of GPT-3, how it works, its best practices, and its benefits. by Sagar Joshi [![Customer Experience](https://learn.g2.com/hubfs/G2CM_GI529_Glossary_Article_Images-%5BCustomer_Experience%5D_V1b.png "Customer Experience")](https://www.g2.com/glossary/customer-experience-definition) [Customer Experience](https://www.g2.com/glossary/customer-experience-definition) Customer experience (CX) is a buyer’s overall impression of their interactions with a company. Learn about ways to measure and improve CX. by Kelly Fiorini [![Chatbot](https://learn.g2.com/hubfs/G2CM_GI510_Glossary_Article_Images-%5BChatbot%5D_V1b.png "Chatbot")](https://www.g2.com/glossary/chatbot-definition) [Chatbot](https://www.g2.com/glossary/chatbot-definition) Chatbots automate tasks and mimic conversations without human intervention. Read the different types and how to create a great customer experience. by Alyssa Towns [![Live Chat](https://learn.g2.com/hubfs/G2CM_GI470_Glossary_Article_Images-%5BLive_Chat%5D_V1b.png "Live Chat")](https://www.g2.com/glossary/live-chat-definition) [Live Chat](https://www.g2.com/glossary/live-chat-definition) Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits. by Whitney Rudeseal Peet [![Live Support](https://learn.g2.com/hubfs/Live%20support.png "Live Support")](https://www.g2.com/glossary/live-support-definition) [Live Support](https://www.g2.com/glossary/live-support-definition) What is live support and why is it important as a software feature? Our G2 guide can help you understand live support and popular software with live support features. by Priya Dey ## Chatbots Software Discussions 0 Question on: WotNot [What are the unique features of WotNot that make it stand out?](/discussions/what-are-the-unique-features-of-wotnot-that-make-it-stand-out) I want to know about some unique features provided by WotNot that will stand out from their competitors. Glad that you asked this question :) It is really important to know the distinguishing features between chatbot platforms before making a decision. At WotNot, we've always tried to build our product keeping in mind two core functions, ease of use and business value. Keeping them in mind, here are the unique features that make WotNot stand out, NO CODE BOT BUILDER - Our visual builder is one of the easiest to build bots with. CHATBOT ANALYTICS - Our analytics dashboard showcases KPIs which are business-focused. OUTBOUND BOTS - Proactively reach out to your contacts on SMS/WhatsApp by defining drip campaigns. UNLIMITED SEATS/AGENTS - We welcome all your teammates to use our product. DONE FOR YOUR SERVICE - Buying a tool is easy, but implementing a bot that delivers results is a bit tricky. We help achieve that. CHAT WIDGET CUSTOMIZATION - You can change the look and feel of your bot by applying CSS. PRODUCT CUSTOMIZATION - We know you may need something extra, and we deliver that extra to you. You can check out the complete list on our website - https://wotnot.io/features/ Answered: Hardik Makadia on March 18, 2022 [Your answer](/discussions/what-are-the-unique-features-of-wotnot-that-make-it-stand-out/comments/new?remote=true) 0 Question on: Botmaker [how do they manage changes and new intentions within the organization](/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) How do they analyze the information, what tools do they use to track, etc. Camilo, how are you? That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform you can: - See who made a change, to which intent, and when that change was made (in case it is not published). - To analyze the information, you have our dashboards, although you can also hire a service where Botmaker's data is sent directly to a database to be able to visualize it in tools like Tableau, Power BI, Qlikview, etc. Additionally, you can integrate the platform with a Google Analytics property to see how traffic moves through the intents. - Also, you have the possibility to add new intents and correct things that your bots do not understand since our AI suggests everything the bot is having trouble understanding. - Lastly, if you need multiple bots that fulfill different roles (e.g., a sales bot and a customer service bot), you can create them and have them with separate intents thanks to our multibot feature. This makes it much easier to manage intents, agents, etc. I hope I have helped you, anything else, I am at your disposal. Regards, Mariano Head of Growth at Botmaker Answered: Mariano Rey on November 12, 2021 Comment deleted by user. Answered: Camilo Chen on January 21, 2022 Extracting the reports and monitoring with the project team. Answered: Cláudio Silva on August 29, 2022 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion/comments/new?remote=true) 0 Question on: WotNot [What is the best way to use the product](/discussions/43000-what-is-the-best-way-to-use-the-product) Need to know the best way to use the FAQ builder. Well, given that chatbots are a multi-use case product. You can literally use it for a varying number of use cases like - scaling demand generation, scaling customer support, improving customer experience, candidate screening, feedback collection, and a lot more. To get started with WotNot, first, define which use case you want to target and start building your chatbot using the no-code bot builder. Second, after you've built the bot, add the code snippet on your website so that chatbot is visible to all your website visitors. Alternatively, you can connect the bot to your Facebook Messenger and WhatsApp as well. Third, customize the look and feel of the chat widget by changing the accent color, adding an avatar, and whatnot. Lastly, monitor all the data being collected by the bot on Analytics Dashboard to explore areas where the conversation flow can be optimized and improved. Answered: Hardik Makadia on February 12, 2022 [Your answer](/discussions/43000-what-is-the-best-way-to-use-the-product/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/chatbots/resources?discussions_page=2) - [1](/categories/chatbots/resources) - [2](/categories/chatbots/resources?discussions_page=2) - 3 - [4](/categories/chatbots/resources?discussions_page=4) - [5](/categories/chatbots/resources?discussions_page=5) - [6](/categories/chatbots/resources?discussions_page=6) - [7](/categories/chatbots/resources?discussions_page=7) - … - [94](/categories/chatbots/resources?discussions_page=94) - [95](/categories/chatbots/resources?discussions_page=95) - [Next ›Next ›](/categories/chatbots/resources?discussions_page=4) ## Chatbots Software Reports Mid-Market Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Chatbots Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Grid® Report for Chatbots Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Chatbots Spring 2026 G2 Report: Momentum Grid® Report