# Best Chatbots Software for Medium-Sized Businesses - Page 4 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Chatbots category. In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Medium-Sized Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,647 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,716 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (631 reviews) | No-code AI agents for 24/7 customer response | "[Customization, Training, and Easy Setup with Strong Integration Options](https://www.g2.com/survey_responses/jotform-ai-agents-review-13081453)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,494 reviews) | AI SDR for real-time website visitor qualification | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,027 reviews) | AI-powered messaging and review management for multi-location brands | "[Fantastic Client Satisfaction Management Program!](https://www.g2.com/survey_responses/birdeye-review-10182435)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,995 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (478 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,441 reviews) | — | "[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=90225&focus%5B%5D=1209&focus%5B%5D=19432&focus%5B%5D=35886&focus%5B%5D=5511&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Fin, Qualified, Paylocity, Birdeye, Zoom Virtual Agent, Talkdesk, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=qualified&focus%5B%5D=paylocity&focus%5B%5D=birdeye&focus%5B%5D=zoom-virtual-agent&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&segment=mid-market) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 765 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,100+ Authentic Reviews - 765+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-13T20%3A46%3A28Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fmid-market%3Fpage%3D4&secure%5Btoken%5D=b20152bf77c0f6d38a5a1e3dee0b669e5b9b598856e33fb97895cec3d83710ff&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [KODIF](https://www.g2.com/products/kodif/reviews) KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate KODIF?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind KODIF?** - **Seller:** [KODIF](https://www.g2.com/sellers/kodif) - **Year Founded:** 2021 - **HQ Location:** Palo Alto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/kodifai/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 71% Mid-Market, 19% Small-Business #### What Are KODIF's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Helpful (16 reviews) - Customer Support (14 reviews) - Efficiency (14 reviews) - Features (10 reviews) **Cons:** - Complexity (2 reviews) - Integration Difficulty (2 reviews) - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About KODIF? *AI-generated summary from verified user reviews* **Pros:** - Users find Kodif's platform remarkably **easy to use** , enabling quick implementation and efficient integration into existing workflows. - Users find Kodif to provide **exceptional operational leverage** , automating workflows and enhancing customer support efficiently. - Users highlight the **exceptional customer support** from the Kodif team, which enhances their overall experience and success. - Users appreciate the **efficiency** of Kodif, streamlining tasks and enhancing productivity in customer support services. - Users commend Kodif's **user-friendly interface and immediate results** , seamlessly integrating into operations and enhancing efficiency. **Cons:** - Users face **setup complexity** with KODIF, needing engineer assistance due to limited native integrations and custom configurations. - Users find **integration difficult** due to limited native capabilities and a need for additional engineering support for effective setup. - Users find **integration issues** with KODIF challenging due to limited native capabilities and required custom configurations. - Users find the **lack of integrations** with KODIF challenging, often requiring additional engineering support for functionality. - Users experience a **learning curve** with the UI, requiring some initial training for effective usage. #### What Are Recent G2 Reviews of KODIF? **"[Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement](https://www.g2.com/survey_responses/kodif-review-12704371)"** **Rating:** 4.0/5.0 stars *— Saad M.* [Read full review](https://www.g2.com/survey_responses/kodif-review-12704371) --- **"[Unmatched AI Performance and Exceptional Support with KODIF](https://www.g2.com/survey_responses/kodif-review-11918921)"** **Rating:** 5.0/5.0 stars *— Lauryn D.* [Read full review](https://www.g2.com/survey_responses/kodif-review-11918921) --- ### 2. [Botmake.io](https://www.g2.com/products/botmake-botmake-io/reviews) Botmake.io is a super simple and clean no-code chatbot creation tool for business or entertainment purposes. Users can add a chatbot to their websites and improve the experience of their visitors. **Average Rating:** 4.4/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Botmake.io?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Botmake.io?** - **Seller:** [Botmake](https://www.g2.com/sellers/botmake) - **HQ Location:** N/A - **Twitter:** @botmakeofficial (2,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are Botmake.io's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Easy Creation (13 reviews) - Bot Customization (11 reviews) - Chatbot Development (9 reviews) - Understanding (9 reviews) **Cons:** - Expensive (7 reviews) - Understanding Issues (5 reviews) - Chatbot Limitations (4 reviews) - Limited Customization (4 reviews) - Limited Integration (4 reviews) ### What Do G2 Reviewers Say About Botmake.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Botmake.io, appreciating its intuitive interface and simple setup process. - Users love the **easy creation** of chatbots with Botmake.io, allowing automation without any coding skills. - Users appreciate the **robust customization options** of Botmake.io, enhancing interaction and tailoring experiences effortlessly. - Users love the **accessibility and efficiency** of Botmake.io, allowing quick creation of customizable chatbots. - Users value the **understanding capabilities** of Botmake.io, appreciating its accurate and quick responses without coding knowledge. **Cons:** - Users note the **high costs** associated with Botmake.io, making it a less accessible option for many. - Users note the **limited understanding** in Botmake.io's responses, highlighting a need for improvement in empathy and context. - Users find the **limited capabilities** of Botmake.io frustrating, especially regarding advanced features and customization options. - Users find the **limited customization** options in Botmake.io restrict their ability to tailor the chatbot effectively. - Users find Botmake.io's **limited integration capabilities** frustrating, hindering advanced functionalities with other AI tools. #### What Are Recent G2 Reviews of Botmake.io? **"[Botmake chatbot - Super simple AI making communication Easier !!!](https://www.g2.com/survey_responses/botmake-io-review-9186674)"** **Rating:** 5.0/5.0 stars *— Aaisha D.* [Read full review](https://www.g2.com/survey_responses/botmake-io-review-9186674) --- **"[Nice tool](https://www.g2.com/survey_responses/botmake-io-review-9917964)"** **Rating:** 4.0/5.0 stars *— Ajay R.* [Read full review](https://www.g2.com/survey_responses/botmake-io-review-9917964) --- ### 3. [Typebot](https://www.g2.com/products/typebot/reviews) Typebot is a tool to build conversational apps with an intuitive drag and drop interface with pre-defined blocks that you can use to offer a great, native chat experience without coding. At Typebot, we love hyper-customized experiences with a human touch. We empower you to create bots that perfectly suit your business logic. It comes with a Custom Code block, Custom CSS, Webhooks, and Native integrations so that you are free to create anything. With Typebot you can automate your conversations and collect feedback without compromising on the human touch. It ultimately helps you to: 🏆 Skyrocket your conversion rate compared to classic forms 🥰 Make your customers happy (awesome UX) **Average Rating:** 4.6/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Typebot?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Typebot?** - **Seller:** [Typebot](https://www.g2.com/sellers/typebot) - **Year Founded:** 2020 - **HQ Location:** Paris, FR - **Twitter:** @baptisteArno (3,324 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/typebot (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Information Technology and Services - **Company Size:** 43% Mid-Market, 43% Small-Business #### What Are Typebot's Pros and Cons? **Pros:** - Customizability (7 reviews) - Features (7 reviews) - Customer Support (6 reviews) - Ease of Use (6 reviews) - Integrations (6 reviews) **Cons:** - Integration Issues (5 reviews) - Learning Curve (4 reviews) - AI Limitations (3 reviews) - Challenging Reporting (2 reviews) - Communication Issues (2 reviews) ### What Do G2 Reviewers Say About Typebot? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **extensive customizability** of Typebot, allowing tailored solutions for lead generation and customer support. - Users love Typebot for its **user-friendly conversational design** , enhancing lead generation and boosting conversion rates significantly. - Users appreciate the **responsive customer support** provided by Typebot, enhancing their overall experience and efficiency. - Users love Typebot for its **ease of use** , transforming complex processes into seamless, engaging conversations. - Users value Typebot's **seamless integrations** , enhancing lead management and personalization through various tools and platforms. **Cons:** - Users report **integration issues** with Typebot, facing challenges connecting to CRMs and relying on third-party services. - Users find the **learning curve steep** for advanced features, requiring time and technical skills for full mastery. - Users often face **integration difficulties** and slow updates with Typebot, limiting its effectiveness for complex chatbot needs. - Users find **challenging reporting** with Typebot due to complex customizations and integration difficulties with existing systems. - Users face **communication issues** with Typebot, struggling with complex queries and lacking detailed responses. #### What Are Recent G2 Reviews of Typebot? **"[Typebot’s Visual Builder and Open-Source Flexibility Make Chat Flows Effortless](https://www.g2.com/survey_responses/typebot-review-12952199)"** **Rating:** 5.0/5.0 stars *— Kapil V.* [Read full review](https://www.g2.com/survey_responses/typebot-review-12952199) --- **"[Built a chatbot frontend for my ESP8266 college project instead of a boring web dashboard](https://www.g2.com/survey_responses/typebot-review-13065967)"** **Rating:** 4.5/5.0 stars *— Krishnakant R.* [Read full review](https://www.g2.com/survey_responses/typebot-review-13065967) --- #### What Are G2 Users Discussing About Typebot? - [What is Typebot used for?](https://www.g2.com/discussions/what-is-typebot-used-for) ### 4. [BIK](https://www.g2.com/products/bik/reviews) BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless! **Average Rating:** 4.5/5.0 **Total Reviews:** 66 **How Do G2 Users Rate BIK?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind BIK?** - **Seller:** [BIK](https://www.g2.com/sellers/bik) - **Year Founded:** 2019 - **HQ Location:** Palo Alto - **Twitter:** @Bikglobal (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bikglobal/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods, Cosmetics - **Company Size:** 62% Small-Business, 30% Mid-Market #### What Are BIK's Pros and Cons? **Pros:** - Customer Support (28 reviews) - Ease of Use (25 reviews) - Features (14 reviews) - Helpful (12 reviews) - Easy Integrations (9 reviews) **Cons:** - Missing Features (7 reviews) - Software Bugs (5 reviews) - Expensive (4 reviews) - Campaign Issues (3 reviews) - Dashboard Issues (3 reviews) ### What Do G2 Reviewers Say About BIK? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **superb customer support** of BIK, highlighting their fast responses and helpful onboarding assistance. - Users find BIK incredibly **easy to use** , integrating multiple platforms with seamless support and effective automation tools. - Users love the **ease of use and excellent features** of BIK, streamlining customer interactions and support. - Users value the **responsive support and seamless integration** of BIK, enhancing their daily operational efficiency. - Users value the **easy integrations** of BIK, providing a seamless experience across multiple platforms. **Cons:** - Users note the **missing features** in BIK, particularly the lack of basic use cases and advanced chatbot capabilities. - Users experience **frequent software bugs** with BIK, leading to lagging performance and inconsistent functionality across devices. - Users find the BIK product to be **expensive** , though some believe its effectiveness justifies the higher cost. - Users find the **tedious task of copying data** for campaign performance tracking frustrating and time-consuming. - Users suggest that the **dashboard design needs improvement** for a more user-friendly experience and better UI. #### What Are Recent G2 Reviews of BIK? **"[Great Brand Support](https://www.g2.com/survey_responses/bik-review-11454398)"** **Rating:** 4.0/5.0 stars *— Priya D.* [Read full review](https://www.g2.com/survey_responses/bik-review-11454398) --- **"[User-Friendly and Integrated But Needs Mobile Optimization](https://www.g2.com/survey_responses/bik-review-11657055)"** **Rating:** 4.5/5.0 stars *— Vidhi D.* [Read full review](https://www.g2.com/survey_responses/bik-review-11657055) --- ### 5. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 **How Do G2 Users Rate Zendesk for Employee Service?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Mid-Market, 26% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Features (10 reviews) - Useful (10 reviews) - Time-saving (9 reviews) - Time-Saving (9 reviews) **Cons:** - Integration Issues (4 reviews) - Slow Loading (4 reviews) - AI Limitations (3 reviews) - Performance Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zendesk for Employee Service, making it effortless to access information quickly. - Users value the **time-efficient navigation** and powerful automation features of Zendesk for streamlining employee service. - Users value the **quick access to answers** provided by Zendesk for Employee Service, enhancing team synchronization and efficiency. - Users value the **time-saving features** of Zendesk, enabling efficient ticket management and quick responses. - Users appreciate the **time-saving automation** of Zendesk for Employee Service, significantly improving efficiency across teams. **Cons:** - Users note **integration issues** with Zendesk for Employee Service, desiring more compatibility with internal tools and chat apps. - Users experience **slow loading times** for evaluation assignments and information retrieval, impacting their overall efficiency with Zendesk. - Users find **AI limitations** in Zendesk's employee service, feeling it lacks transparency and expected capabilities. - Users experience occasional **performance issues** with slow loading and retrieval times for information on Zendesk for Employee Service. - Users experience **slow performance** with Zendesk for Employee Service, particularly in retrieving information during complex tasks. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[Automated organized Employee service solution with Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630) --- **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 6. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. **Average Rating:** 4.4/5.0 **Total Reviews:** 441 **How Do G2 Users Rate Lime Connect (formerly Userlike)?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Lime Connect (formerly Userlike)?** - **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect) - **Year Founded:** 2011 - **HQ Location:** Cologne, Germany - **Twitter:** @userlike (5,037 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2855046/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small-Business, 16% Mid-Market #### What Are Lime Connect (formerly Userlike)'s Pros and Cons? **Pros:** - Call Management (1 reviews) - Case Management (1 reviews) - Contact Management (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Expensive (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy WhatsApp implementation** , which simplifies customer management significantly. - Users love the **easy WhatsApp implementation** , streamlining customer management for a smoother experience. - Users find **WhatsApp integration easy** , making customer management a seamless and efficient experience. - Users love the **easy WhatsApp implementation** of Lime Connect, simplifying customer management effortlessly. - Users love the **easy WhatsApp integration** of Lime Connect, simplifying customer management significantly. **Cons:** - Users find Lime Connect to be **expensive** , despite acknowledging that it effectively meets their needs. - Users find the **bland design** of Lime Connect lacking, though acknowledge its functionality despite the cost. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **"[AI Power and Ease of Use](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)"** **Rating:** 4.0/5.0 stars *— Nello P.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) --- **"[I did research for my client that was building a new website and Userlike floated to the top.](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)"** **Rating:** 5.0/5.0 stars *— Randy R.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) --- #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### 7. [QuickCEP](https://www.g2.com/products/quickcep/reviews) QuickCEP has been revolutionizing the industry since its founding in 2021. With a global presence, we've successfully helped businesses of all sizes boost their customer support and conversion rates. **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **How Do G2 Users Rate QuickCEP?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 7.6/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind QuickCEP?** - **Seller:** [QuickCEP](https://www.g2.com/sellers/quickcep) - **Year Founded:** 2021 - **HQ Location:** China - **LinkedIn® Page:** https://www.linkedin.com/company/quickcep/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 52% Small-Business, 48% Mid-Market #### What Are QuickCEP's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Features (5 reviews) - Integrations (5 reviews) - Time-saving (4 reviews) - Efficiency (3 reviews) **Cons:** - Integration Issues (3 reviews) - AI Limitations (2 reviews) - Cost (2 reviews) - Chat Management (1 reviews) - Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About QuickCEP? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of QuickCEP, enhancing operational efficiency and addressing issues effectively. - Users praise QuickCEP for its **intuitive design and integration capabilities** , enhancing operational efficiency and customer engagement. - Users value the **seamless integrations** of QuickCEP, enhancing operational efficiency and optimizing client interactions through various channels. - Users value the **time-saving features** of QuickCEP, enhancing booking efficiency and reducing scheduling conflicts significantly. - Users appreciate the **efficiency** of QuickCEP, streamlining customer interactions and enhancing operational performance seamlessly. **Cons:** - Users face significant **integration issues** with QuickCEP, leading to frustration and concerns over data privacy and costs. - Users experience **limitations in AI responses** , resulting in inadequate answers for complex customer queries with QuickCEP. - Users find the **integration costs** of QuickCEP to be overly high, complicating their overall experience and budget. - Users find that the **quality of chatbot answers** is often limited and lacks depth in responding to complex queries. - Users experience **connectivity issues** that disrupt customer interactions, particularly in areas with poor internet access. #### What Are Recent G2 Reviews of QuickCEP? **"[Simplified Customer Management and Marketing with QuickEcp](https://www.g2.com/survey_responses/quickcep-review-12040557)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/quickcep-review-12040557) --- **"[Fully automated AI based chatting support for customers](https://www.g2.com/survey_responses/quickcep-review-10353716)"** **Rating:** 4.5/5.0 stars *— Kunal K.* [Read full review](https://www.g2.com/survey_responses/quickcep-review-10353716) --- ### 8. [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 100 **How Do G2 Users Rate yellow.ai?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind yellow.ai?** - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai (1,550 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yellowmessenger/about (864 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are yellow.ai's Pros and Cons? **Pros:** - Integrations (11 reviews) - Chatbot Development (10 reviews) - Chatbots (9 reviews) - Ease of Use (9 reviews) - Easy Integrations (9 reviews) **Cons:** - Steep Learning Curve (7 reviews) - Learning Curve (6 reviews) - AI Limitations (3 reviews) - Complexity (3 reviews) - Difficult Implementation (3 reviews) ### What Do G2 Reviewers Say About yellow.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless chatbot integration** with Yellow.ai, enhancing their experience across multiple platforms effortlessly. - Users value the **multi-channel support and responsiveness** of yellow.ai in deploying efficient chatbots across platforms. - Users value the **easy-to-build chatbots** from yellow.ai, enhancing customer engagement with seamless omni-channel support. - Users appreciate the **ease of use** of yellow.ai, thanks to its intuitive drag-and-drop setup and seamless integrations. - Users value the **easy integrations** of yellow.ai, streamlining chatbot deployment across platforms like Microsoft Teams. **Cons:** - Users find the **steep learning curve** challenging, requiring significant time to fully understand and utilize the platform. - Users face a **steep learning curve** with Yellow.ai, especially if new to conversational AI technology. - Users feel the **AI limitations** hinder its effectiveness, particularly in integration and natural language processing. - Users find the platform **complex** , especially for newcomers, requiring substantial technical knowledge for effective use. - Users often face **difficult implementation challenges** with Yellow.ai, impacting integration and customization efforts significantly. #### What Are Recent G2 Reviews of yellow.ai? **"[Yellow.ai Chatbot Developement platform](https://www.g2.com/survey_responses/yellow-ai-review-10477534)"** **Rating:** 5.0/5.0 stars *— Adapa Chaitanya M.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) --- **"[Much needed and detailed path to use the serivce](https://www.g2.com/survey_responses/yellow-ai-review-4408849)"** **Rating:** 4.5/5.0 stars *— AVANI S.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) --- #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ### 9. [Botsonic](https://www.g2.com/products/botsonic/reviews) Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more. Instead of the traditional rule-based and unintelligent chatbots of the current generation, Botsonic is very smart (thanks to Generative AI) and provides personalized responses from the business's own knowledge base, website, and other data sources, all in their own style guide. Additionally, companies have the flexibility to brand the bot with their own colors, logos, etc. With the capability to reduce support volume by up to 80%, Botsonic enables support teams to concentrate on high-value interactions, thereby enhancing customer satisfaction and brand loyalty. **Average Rating:** 4.6/5.0 **Total Reviews:** 91 **How Do G2 Users Rate Botsonic?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.7/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Botsonic?** - **Seller:** [Writesonic, Inc.](https://www.g2.com/sellers/writesonic-inc) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **Twitter:** @WriteSonic (17,502 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/writesonic/ (136 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 73% Small-Business, 18% Mid-Market #### What Are Botsonic's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Easy Implementation (3 reviews) - Easy Setup (3 reviews) - Integrations (3 reviews) - Intuitive (3 reviews) **Cons:** - Learning Curve (2 reviews) - AI Limitations (1 reviews) - Communication Issues (1 reviews) - Cost (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Botsonic? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Botsonic, appreciating its intuitive setup and no-code accessibility for everyone. - Users commend the **easy implementation** of Botsonic, appreciating its user-friendly setup and seamless integration into various platforms. - Users commend the **easy setup** of Botsonic, facilitating seamless integration without any coding required. - Users appreciate the **well-designed integrations** of Botsonic, which streamline connections and enhance the bot’s functionality effortlessly. - Users highlight the **intuitive configuration** of Botsonic, appreciating its user-friendly setup and seamless integration options. **Cons:** - Users face a notable **learning curve** with Botsonic, impacting their ability to optimize and train the bot effectively. - Users find the **lack of transparency** in Botsonic's training process hinders effective optimization and overall experience. - Users experience **communication issues** with Botsonic, facing unhelpful support when resolving technical problems. - Users find the **cost of upgrades** necessary for serious use, but it's still more affordable than hiring developers. - Users desire greater **customization options** for branding and logos to enhance service identification with Botsonic. #### What Are Recent G2 Reviews of Botsonic? **"[Intuitive Bot Creation with Minor Upload Limitations](https://www.g2.com/survey_responses/botsonic-review-12721709)"** **Rating:** 5.0/5.0 stars *— Raheel N.* [Read full review](https://www.g2.com/survey_responses/botsonic-review-12721709) --- **"[Streamlined Communication for Educational Settings](https://www.g2.com/survey_responses/botsonic-review-12418980)"** **Rating:** 5.0/5.0 stars *— Helio M.* [Read full review](https://www.g2.com/survey_responses/botsonic-review-12418980) --- ### 10. [WotNot](https://www.g2.com/products/wotnot/reviews) WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions. **Average Rating:** 4.6/5.0 **Total Reviews:** 101 **How Do G2 Users Rate WotNot?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind WotNot?** - **Seller:** [WotNot](https://www.g2.com/sellers/wotnot) - **Year Founded:** 2018 - **HQ Location:** Ahmedabad, Gujarat - **Twitter:** @wotnot (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/14537921/ (37 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 65% Small-Business, 29% Mid-Market #### What Are WotNot's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Customer Support (20 reviews) - Helpful (19 reviews) - Integrations (18 reviews) - Features (16 reviews) **Cons:** - Integration Issues (7 reviews) - Lack of Integrations (5 reviews) - Limited Features (5 reviews) - Missing Features (4 reviews) - Chatbot Issues (3 reviews) ### What Do G2 Reviewers Say About WotNot? *AI-generated summary from verified user reviews* **Pros:** - Users find WotNot's **ease of use** remarkable, enjoying its simple interface and responsive support for chatbot creation. - Users commend the **exceptional customer support** from WotNot, noting their quick responses and helpfulness with queries. - Users commend WotNot for its **helpfulness** in simplifying integrations and providing responsive customer support. - Users commend WotNot for its **seamless integrations** with various tools, enhancing overall functionality and user experience. - Users appreciate the **ease of use and exceptional support** provided by WotNot for building chatbots effortlessly. **Cons:** - Users find **integration issues** with WotNot challenging, requiring patience to connect with various platforms effectively. - Users highlight the **lack of integrations** with other platforms, which makes the experience frustrating at times. - Users find **limited features** in WotNot, impacting functionality and overall experience, though improvements are underway. - Users note several **missing features** in WotNot, including limited integrations and insufficient customization options. - Users face **chatbot issues** like delays in feature maturity, errors, and limited backend access hindering implementation. #### What Are Recent G2 Reviews of WotNot? **"[AI Chatbots and Automations driving Real Operational Impact](https://www.g2.com/survey_responses/wotnot-review-12381704)"** **Rating:** 4.5/5.0 stars *— Ojas K.* [Read full review](https://www.g2.com/survey_responses/wotnot-review-12381704) --- **"[WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder](https://www.g2.com/survey_responses/wotnot-review-12323412)"** **Rating:** 4.0/5.0 stars *— Zaid B.* [Read full review](https://www.g2.com/survey_responses/wotnot-review-12323412) --- #### What Are G2 Users Discussing About WotNot? - [What is drift chatbot?](https://www.g2.com/discussions/what-is-drift-chatbot) - [What are chatbots used for?](https://www.g2.com/discussions/wotnot-what-are-chatbots-used-for) - [What is WotNot?](https://www.g2.com/discussions/what-is-wotnot) - [Is WotNot free?](https://www.g2.com/discussions/is-wotnot-free) - 1 comment ### 11. [Swiftsell](https://www.g2.com/products/swiftsell/reviews) Swiftsell is a generative AI-enabled no-code tool designed to help consumer brands automate their lead conversations seamlessly across multiple channels. This innovative solution empowers businesses to enhance their sales, marketing efforts, and overall customer satisfaction by streamlining communication processes and improving engagement with potential customers. As a no-code platform, Swiftsell caters to a diverse audience, including small to medium-sized enterprises (SMEs) and larger corporations looking to optimize their customer interaction strategies without the need for extensive technical expertise. The tool is particularly beneficial for marketing teams, sales departments, and customer service representatives who seek to improve efficiency and response times while maintaining a personalized touch in their communications. By leveraging generative AI, Swiftsell enables brands to create dynamic conversations that adapt to customer inquiries and preferences, ensuring a more engaging experience. One of the standout features of Swiftsell is its ability to integrate seamlessly with various communication channels, such as WhatsApp, Webchat, Instagram and FB messenger. This multi-channel approach allows brands to reach their audience where they are most active, thereby increasing the likelihood of conversion. Additionally, the platform's automation capabilities mean that businesses can handle a higher volume of inquiries without sacrificing quality or responsiveness. This is particularly advantageous during peak times or promotional events when customer engagement is critical. Swiftsell also offers advanced analytics and reporting tools that provide insights into customer interactions and lead performance. By analyzing these metrics, brands can refine their marketing strategies and tailor their messaging to better resonate with their target audience. The ability to track engagement and conversion rates in real-time allows businesses to make data-driven decisions, ultimately enhancing their sales and marketing effectiveness. In summary, Swiftsell stands out in the market as a comprehensive solution for brands looking to automate and optimize their lead conversations. With its generative AI capabilities, no-code interface, and multi-channel integration, it provides a powerful tool for enhancing customer engagement and satisfaction. By adopting Swiftsell, businesses can streamline their communication processes, improve their marketing efforts, and drive better sales outcomes, all while maintaining a focus on customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Swiftsell?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Swiftsell?** - **Seller:** [Sprintsteer Innovations Private Limited](https://www.g2.com/sellers/sprintsteer-innovations-private-limited) - **Year Founded:** 2023 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/swiftsellmarketing/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Financial Services - **Company Size:** 44% Mid-Market, 41% Small-Business #### What Are Swiftsell's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Features (5 reviews) - Intuitive (5 reviews) - Ease of Use (4 reviews) - Helpful (3 reviews) **Cons:** - Limited Credits (1 reviews) - Payment Issues (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Swiftsell? *AI-generated summary from verified user reviews* **Pros:** - Users praise SwiftSell for its **excellent customer support** , demonstrating dedication through helpful responses and innovative solutions. - Users love the **feature richness** of SwiftSell, highlighting its intuitive interface and comprehensive automation options. - Users love the **intuitive interface** of SwiftSell, making bot customization and management accessible for everyone. - Users highlight the **ease of use** of Swiftsell, making it accessible for everyone, regardless of experience. - Users find Swiftsell to be incredibly **helpful** , effectively meeting diverse business requirements with outstanding features and support. **Cons:** - Users find the **limited credits** for Swiftsell restricting, impacting their campaign flexibility and overall usage experience. - Users face **payment issues** with Meta Ads on WhatsApp, as credit card payments can be unexpectedly blocked. - Users find the lack of **responsive customer support** frustrating, hindering quick resolutions for minor issues. #### What Are Recent G2 Reviews of Swiftsell? **"[Swiftsell chat bot](https://www.g2.com/survey_responses/swiftsell-review-11377476)"** **Rating:** 5.0/5.0 stars *— Nikhil S.* [Read full review](https://www.g2.com/survey_responses/swiftsell-review-11377476) --- **"[An excellent and flexible product for sending out marketing communications](https://www.g2.com/survey_responses/swiftsell-review-11445758)"** **Rating:** 5.0/5.0 stars *— Kartikeya S.* [Read full review](https://www.g2.com/survey_responses/swiftsell-review-11445758) --- ### 12. [Rulai](https://www.g2.com/products/rulai/reviews) Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -\> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -\> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -\> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -\> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Rulai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Rulai?** - **Seller:** [Rulai](https://www.g2.com/sellers/rulai) - **Year Founded:** 2016 - **HQ Location:** Campbell, CA - **Twitter:** @Rulaiinc (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rulai-inc/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 22% Enterprise #### What Are Rulai's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Easy Setup (3 reviews) - AI Integration (2 reviews) - Business Growth (2 reviews) - Easy Integrations (2 reviews) **Cons:** - AI Limitations (1 reviews) - Connectivity Issues (1 reviews) - Data Analytics Issues (1 reviews) - Lack of Detail (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About Rulai? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy Rulai's **ease of use** , appreciating its intuitive interface and quick onboarding process for chatbots. - Users highlight the **easy setup** of Rulai, making chatbot creation and deployment quick and efficient. - Users value the **flexibility and capability** of Rulai in managing complex use cases and enhancing enterprise engagement. - Users value the **ease of use and flexibility** of Rulai, enabling significant growth and success in business outcomes. - Users value the **easy integrations** offered by Rulai, facilitating seamless connections with a highly flexible platform. **Cons:** - Users note **AI limitations** in Rulai's solutions, attributing them to the company's growing pains and early development stage. - Users experience **connectivity issues** with Rulai, leading to occasional delays in accessing its features and solutions. - Users find the **data export limitations** in Rulai challenging, hindering the ability to generate custom analytics easily. - Users suggest that Rulai's documentation lacks **detail and completeness** , requiring more examples for better understanding. - Users feel the **poor documentation** lacks detail and examples, making it challenging to fully utilize Rulai. #### What Are Recent G2 Reviews of Rulai? **"[Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient.](https://www.g2.com/survey_responses/rulai-review-8737488)"** **Rating:** 4.5/5.0 stars *— Jeff H.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8737488) --- **"[Easy to use, but with enough depth and complexity for modern chatbots](https://www.g2.com/survey_responses/rulai-review-8968863)"** **Rating:** 5.0/5.0 stars *— Murilo R.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8968863) --- #### What Are G2 Users Discussing About Rulai? - [What is Rulai used for?](https://www.g2.com/discussions/what-is-rulai-used-for) ### 13. [GPTconnect](https://www.g2.com/products/gptconnect/reviews) GPTconnect.ai is an AI chatbot platform leveraging ChatGPT technology to transform customer support. With powerful integrations across multiple platforms, GPTconnect.ai enables businesses to automate their customer service, enhance engagement, and save time, thereby driving sales and improving the overall customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 31 **How Do G2 Users Rate GPTconnect?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind GPTconnect?** - **Seller:** [Guy Dinay](https://www.g2.com/sellers/guy-dinay) - **Year Founded:** 2022 - **HQ Location:** Middletown - **Twitter:** @gptconnectai (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gptconnect (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are GPTconnect's Pros and Cons? **Pros:** - Integrations (3 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - Automation (1 reviews) - Customization (1 reviews) **Cons:** - Limited Customization (2 reviews) - AI Limitations (1 reviews) - Connectivity Issues (1 reviews) - Integration Issues (1 reviews) - Lack of Insight (1 reviews) ### What Do G2 Reviewers Say About GPTconnect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless integrations** of GPTconnect, enhancing their productivity and user experience across platforms. - Users find GPTconnect to be extremely **user-friendly** , facilitating easy interactions and seamless integration with existing systems. - Users value the **seamless integration** of GPTconnect with existing systems, enhancing user experience and efficiency. - Users value the **automation capabilities** of GPTconnect, enhancing efficiency and boosting customer satisfaction significantly. - Users value the **customization** of GPTconnect, enabling them to create engaging and personalized chatbots for better interactions. **Cons:** - Users find **limited customization options** in GPTconnect, making it challenging to tailor chatbots to their brand identity. - Users find that **fine-tuning chatbots** in GPTconnect to match brand identity can be challenging and requires specialized skills. - Users find **connectivity issues** frustrating, as it limits support options like phone line assistance for customers. - Users experience **integration issues** with GPTconnect, particularly with platforms like Instagram, causing frustration. - Users feel the **lack of insight** from the analytics dashboard hinders their ability to make informed decisions. #### What Are Recent G2 Reviews of GPTconnect? **"[Effortless Chatbot Integration for Small Businesses](https://www.g2.com/survey_responses/gptconnect-review-11917360)"** **Rating:** 4.5/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/gptconnect-review-11917360) --- **"[Effortless AI Integration Simplifies Our Workflow](https://www.g2.com/survey_responses/gptconnect-review-11914614)"** **Rating:** 4.0/5.0 stars *— Verified User in Public Relations and Communications* [Read full review](https://www.g2.com/survey_responses/gptconnect-review-11914614) --- ### 14. [Swivl](https://www.g2.com/products/swivl/reviews) The Only AI Assistant for Self Storage. 80% of your repetitive tasks on autopilot. swivl augments your existing team to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. Our self storage AI assistant can answer common questions, identify and qualify new leads, and get them to the lease that meets their needs. Automation is the future of self storage. In the age of hyper-informed, store-anywhere consumer, your business needs to be always on, data driven, and customer-centered. Your renters demand it. **Average Rating:** 4.2/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Swivl?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Swivl?** - **Seller:** [Swivl](https://www.g2.com/sellers/swivl) - **Year Founded:** 2018 - **HQ Location:** Atlanta, Georgia - **Twitter:** @tryswivl (438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27000747 (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 88% Mid-Market, 19% Small-Business #### What Are Recent G2 Reviews of Swivl? **"[What a useful tool!](https://www.g2.com/survey_responses/swivl-review-8204683)"** **Rating:** 4.0/5.0 stars *— Trisha J.* [Read full review](https://www.g2.com/survey_responses/swivl-review-8204683) --- **"[Great working and interacting platform](https://www.g2.com/survey_responses/swivl-review-7953742)"** **Rating:** 4.5/5.0 stars *— Naman S.* [Read full review](https://www.g2.com/survey_responses/swivl-review-7953742) --- ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.