# Best Enterprise Chatbots Software - Page 2 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Chatbots category. In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Enterprise Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,647 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,716 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (631 reviews) | No-code AI agents for 24/7 customer response | "[Customization, Training, and Easy Setup with Strong Integration Options](https://www.g2.com/survey_responses/jotform-ai-agents-review-13081453)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,494 reviews) | AI SDR for real-time website visitor qualification | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,027 reviews) | AI-powered messaging and review management for multi-location brands | "[A fast way to manage your company's reviews.](https://www.g2.com/survey_responses/birdeye-review-10292900)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,995 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (478 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,441 reviews) | — | "[Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance](https://www.g2.com/survey_responses/talkdesk-review-13074985)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=19432&focus%5B%5D=90225&focus%5B%5D=4215&focus%5B%5D=1209&focus%5B%5D=20816&focus%5B%5D=5511&focus%5B%5D=3270) Highlighted products: Zendesk for Customer Service, Birdeye, Qualified, Genesys Cloud CX, Paylocity, Kore.AI, Talkdesk, and Fin. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=birdeye&focus%5B%5D=qualified&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity&focus%5B%5D=kore-ai&focus%5B%5D=talkdesk&focus%5B%5D=fin&segment=enterprise) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 765 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,100+ Authentic Reviews - 765+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-13T16%3A57%3A06Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fenterprise%3Fpage%3D2%26segment%3Denterprise&secure%5Btoken%5D=639c52cdc5a8fd49c1e5a4daf4ca0cf3795d4cfadaab7d1b100543da3ad9fbd5&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Sense](https://www.g2.com/products/sense-sense/reviews) Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent. **Average Rating:** 4.5/5.0 **Total Reviews:** 557 **How Do G2 Users Rate Sense?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Sense?** - **Seller:** [Sense](https://www.g2.com/sellers/sense) - **Company Website:** https://www.sensehq.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **Twitter:** @Sense_HQ (967 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10695065/ (480 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Branch Manager - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 55% Mid-Market, 32% Small-Business #### What Are Sense's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Automation (9 reviews) - Integrations (9 reviews) - Communication (8 reviews) - Easy Integrations (7 reviews) **Cons:** - Messaging Issues (7 reviews) - Glitches (4 reviews) - Slow Loading (4 reviews) - Slow Performance (4 reviews) - Slow Processing (4 reviews) ### What Do G2 Reviewers Say About Sense? *AI-generated summary from verified user reviews* **Pros:** - Users find Sense to be **intuitive and easy to use** , greatly enhancing communication and increasing efficiency in outreach. - Users appreciate the **automation features** of Sense that simplify communication and significantly enhance productivity. - Users value the **easy integrations** of Sense, enhancing communication and streamlining recruitment efforts effortlessly. - Users value the **streamlined communication** of Sense, enhancing efficiency in candidate outreach and engagement. - Users value the **easy integrations** of Sense, enhancing engagement and streamlining communication with minimal setup required. **Cons:** - Users experience **messaging issues** with Sense, facing glitches that hinder communication and profile searches. - Users experience occasional **glitches** such as slow loading and freezing, which can disrupt the workflow. - Users experience **slow loading** times with Sense, especially during larger campaigns, affecting overall efficiency and usability. - Users often experience **slow performance** with Sense, noting lags and delays that hinder productivity during use. - Users experience occasional **slow processing** with Sense, particularly when managing large campaigns or bulk messaging. #### What Are Recent G2 Reviews of Sense? **"[Streamlines Communication and Boosts Productivity Effortlessly](https://www.g2.com/survey_responses/sense-review-12164414)"** **Rating:** 5.0/5.0 stars *— Amit S.* [Read full review](https://www.g2.com/survey_responses/sense-review-12164414) --- **"[Immensely powerful product](https://www.g2.com/survey_responses/sense-review-5407661)"** **Rating:** 4.0/5.0 stars *— Taylor W.* [Read full review](https://www.g2.com/survey_responses/sense-review-5407661) --- #### What Are G2 Users Discussing About Sense? - [Is Qlik Sense is a software?](https://www.g2.com/discussions/is-qlik-sense-is-a-software) - [What are the main features of QlikView?](https://www.g2.com/discussions/what-are-the-main-features-of-qlikview) - [What is Qlik Sense software used for?](https://www.g2.com/discussions/what-is-qlik-sense-software-used-for) - 5 comments - [What are the features of Qlik Sense?](https://www.g2.com/discussions/what-are-the-features-of-qlik-sense) ### 2. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 94 **How Do G2 Users Rate Capacity?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Mid-Market, 33% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users find Capacity **extremely easy to use** , streamlining communication and enhancing productivity through customizable features and support. - Users find Capacity's **support team and documentation highly helpful** , enhancing collaboration and customer service effectiveness. - Users value the **efficiency** of Capacity, saving time and simplifying client communication with effective tools and automation. - Users commend the **excellent customer support** at Capacity, noting their responsiveness and strong collaboration throughout projects. - Users appreciate the **easy setup** of Capacity, making transitions and integrations seamless and efficient. **Cons:** - Users find the **complex setup** of Capacity time-consuming, requiring dedicated effort for optimal results. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources for successful implementation. - Users desire improved **feature set** in Capacity, particularly missing asset management capabilities that hinder collaborative efficiency. - Users note the **lack of essential features** , such as asset management, limiting Capacity's effectiveness for support desk needs. - Users note a significant **learning curve** for Capacity setup, emphasizing the need for prepared teams and resources. #### What Are Recent G2 Reviews of Capacity? **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 3. [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,473 **How Do G2 Users Rate SOCi?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.4/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind SOCi?** - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** https://www.soci.ai/ - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (624 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 51% Small-Business, 29% Mid-Market #### What Are SOCi's Pros and Cons? **Pros:** - Ease of Use (598 reviews) - Post Scheduling (424 reviews) - Helpful (351 reviews) - Centralized Management (348 reviews) - Scheduling (323 reviews) **Cons:** - Missing Features (138 reviews) - Limited Features (124 reviews) - Posting Issues (114 reviews) - Learning Curve (113 reviews) - Improvement Needed (85 reviews) ### What Do G2 Reviewers Say About SOCi? *AI-generated summary from verified user reviews* **Pros:** - Users find SOCi **extremely user-friendly** , appreciating its easy setup and seamless management of social media content. - Users appreciate the **ease and convenience** of SOCi's post scheduling, making content management effortless and efficient. - Users find SOCi **extremely helpful** for managing reviews and social media, providing excellent support and easy onboarding. - Users value the **centralized management** of SOCi, significantly simplifying multi-channel social media handling and saving time. - Users value the **ease of scheduling** with SOCi, enabling efficient social media management for busy teams. **Cons:** - Users find SOCi's **missing features** like robust report customizations and accurate listings monitoring significantly hinder their success. - Users find SOCi has **limited features** , lacking essential tools for effective social media engagement and listing accuracy. - Users dislike the **posting issue** where Facebook posts don’t sync to the SOCi calendar, complicating their workflow. - Users find there is a **steep learning curve** for SOCi, requiring time and better training for full proficiency. - Users find that **improvement is needed** in features like reporting accuracy and customizations for a smoother experience. #### What Are Recent G2 Reviews of SOCi? **"[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)"** **Rating:** 5.0/5.0 stars *— Freyen Jafeth F.* [Read full review](https://www.g2.com/survey_responses/soci-review-11750099) --- **"[Easy Multi-Platform Scheduling at Scale with Top-Notch Support](https://www.g2.com/survey_responses/soci-review-13078919)"** **Rating:** 5.0/5.0 stars *— Brennen W.* [Read full review](https://www.g2.com/survey_responses/soci-review-13078919) --- ### 4. [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews) Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center. **Average Rating:** 4.3/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Verint CX Automation?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) **Who Is the Company Behind Verint CX Automation?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Company Website:** https://www.verint.com/ - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Enterprise, 38% Mid-Market #### What Are Verint CX Automation's Pros and Cons? **Pros:** - AI Technology (5 reviews) - Ease of Use (5 reviews) - Efficiency (3 reviews) - Features (3 reviews) - Integrations (3 reviews) **Cons:** - Complexity (4 reviews) - Integration Issues (4 reviews) - Learning Curve (4 reviews) - AI Limitations (1 reviews) - Difficult Implementation (1 reviews) ### What Do G2 Reviewers Say About Verint CX Automation? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use and advanced AI capabilities** of Verint CX Automation, enhancing process efficiency and insights. - Users value the **ease of use** of Verint CX Automation, enhancing both customer experience and accessibility for employees. - Users value the **efficiency** of Verint CX Automation, appreciating its seamless implementation and user-friendly reporting capabilities. - Users praise the **innovative features** of Verint CX Automation, enhancing operations with user-friendly tools and outstanding insights. - Users value the **extensive integration options** of Verint CX Automation, enhancing their overall operational flexibility and effectiveness. **Cons:** - Users find the **complexity of integration** and feature range can be overwhelming and cumbersome at times. - Users report frequent **integration issues** with Verint CX Automation, making it hard to connect with existing tools effectively. - Users note a significant **learning curve** with Verint CX Automation, impacting initial administration and management efficiency. - Users highlight the **inaccurate transcription** of Verint CX Automation, which often leads to misunderstandings and inefficiencies. - Users face **difficult implementation** challenges with Verint CX Automation, especially in integrating legacy systems and staff education. #### What Are Recent G2 Reviews of Verint CX Automation? **"[Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998) --- **"[Revolutionizing Our Branch Operations with Verint CX Automation](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)"** **Rating:** 4.0/5.0 stars *— Richard G.* [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195) --- ### 5. [CommBox](https://www.g2.com/products/commbox/reviews) CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation. **Average Rating:** 4.7/5.0 **Total Reviews:** 48 **How Do G2 Users Rate CommBox?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.7/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CommBox?** - **Seller:** [CommBox](https://www.g2.com/sellers/commbox) - **Year Founded:** 2013 - **HQ Location:** Glil-Yam, Hasharon - **LinkedIn® Page:** https://www.linkedin.com/company/commbox1/ (110 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 40% Mid-Market, 36% Small-Business #### What Are CommBox's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (6 reviews) - Automation (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) **Cons:** - Delays (2 reviews) - Bugs (1 reviews) - Complexity (1 reviews) - Complex Platform (1 reviews) - Complex Setup (1 reviews) ### What Do G2 Reviewers Say About CommBox? *AI-generated summary from verified user reviews* **Pros:** - Users find CommBox's platform to be **exceptionally easy to use** , making customer engagement simple and efficient. - Users commend CommBox for its **centralized communication hub** , enhancing efficiency and responsiveness with a user-friendly interface. - Users value the **automation features** of CommBox that enhance efficiency and streamline customer interactions significantly. - Users commend CommBox for its **efficiency** in centralizing communications, boosting responsiveness, and reducing operational costs. - Users value how CommBox ensures **effortless communication** with customers and employees, enhancing efficiency and responsiveness. **Cons:** - Users report frequent **delays due to system bugs** that hinder functionality and require ongoing support intervention. - Users report encountering multiple **bugs** in CommBox, leading to frustration and ongoing support requests for unresolved issues. - Users find the **complex sign up process** of CommBox to be a significant barrier to usage and onboarding. - Users find the **complex platform** requires extensive support from CommBox, lacking complete self-service capabilities. - Users face a **complex sign-up process** that hinders their initial experience with CommBox. #### What Are Recent G2 Reviews of CommBox? **"[CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock](https://www.g2.com/survey_responses/commbox-review-12411407)"** **Rating:** 5.0/5.0 stars *— Monica P.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12411407) --- **"[Transformative Omni-channel Communication Hub](https://www.g2.com/survey_responses/commbox-review-12315000)"** **Rating:** 5.0/5.0 stars *— Shay Daniel H.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12315000) --- #### What Are G2 Users Discussing About CommBox? - [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for) ### 6. [Botpress](https://www.g2.com/products/botpress/reviews) Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. **Average Rating:** 4.5/5.0 **Total Reviews:** 415 **How Do G2 Users Rate Botpress?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 7.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Botpress?** - **Seller:** [Botpress](https://www.g2.com/sellers/botpress) - **Company Website:** https://botpress.com - **Year Founded:** 2017 - **HQ Location:** Quebec, QC - **Twitter:** @getbotpress (2,651 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27121841 (104 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small-Business, 15% Mid-Market #### What Are Botpress's Pros and Cons? **Pros:** - Ease of Use (130 reviews) - Features (89 reviews) - Integrations (74 reviews) - Easy Integrations (72 reviews) - Intuitive (66 reviews) **Cons:** - Learning Curve (59 reviews) - Limited Features (32 reviews) - Missing Features (32 reviews) - Steep Learning Curve (30 reviews) - Poor Documentation (28 reviews) ### What Do G2 Reviewers Say About Botpress? *AI-generated summary from verified user reviews* **Pros:** - Users find Botpress's **ease of use** enhances chatbot creation, enabling quick setup without coding expertise. - Users appreciate the **workflow flexibility and AI integration** of Botpress, enabling rapid development of personalized chatbots. - Users value the **easy integrations** with tools like WhatsApp and Slack, making chatbot implementation seamless and flexible. - Users value the **easy integrations** of Botpress, enabling rapid deployment with various essential tools like WhatsApp and Slack. - Users appreciate the **intuitive interface** of Botpress, making chatbot creation accessible for everyone, regardless of skill level. **Cons:** - Users struggle with a steep **learning curve** , facing challenges with access, bugs, and inadequate documentation. - Users find Botpress lacking in **essential features** for conversation management, making customer support a significant challenge. - Users face **missing features** in Botpress, struggling with conversation management and limited support for alternative LLMs. - Users find a **steep learning curve** in Botpress, especially when customizing beyond its no-code interface. - Users find the **poor documentation** frustrating, leading to confusion and wasted time with Botpress. #### What Are Recent G2 Reviews of Botpress? **"[Easy-to-Use UI, Fast Publishing, and Helpful Search](https://www.g2.com/survey_responses/botpress-review-12674363)"** **Rating:** 4.5/5.0 stars *— Bence C.* [Read full review](https://www.g2.com/survey_responses/botpress-review-12674363) --- **"[Effortless Bot Creation and Deployment with Minor Integration Hiccups](https://www.g2.com/survey_responses/botpress-review-13007833)"** **Rating:** 5.0/5.0 stars *— Lakshya J.* [Read full review](https://www.g2.com/survey_responses/botpress-review-13007833) --- #### What Are G2 Users Discussing About Botpress? - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments ### 7. [Helpshift](https://www.g2.com/products/helpshift/reviews) Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. **Average Rating:** 4.3/5.0 **Total Reviews:** 338 **How Do G2 Users Rate Helpshift?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Helpshift?** - **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios) - **Company Website:** https://www.keywordsstudios.com - **Year Founded:** 1998 - **HQ Location:** Dublin, County Dublin, Ireland - **Twitter:** @KeywordsStudios (5,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Support - **Top Industries:** Computer Games, Entertainment - **Company Size:** 62% Mid-Market, 22% Small-Business #### What Are Helpshift's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Case Management (2 reviews) - Efficiency (2 reviews) - Navigation Ease (2 reviews) **Cons:** - Connection Issues (2 reviews) - Software Unresponsiveness (2 reviews) - Difficult Navigation (1 reviews) - Downtime (1 reviews) - Lack of Detail (1 reviews) ### What Do G2 Reviewers Say About Helpshift? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Helpshift, simplifying ticket management and enhancing customer interactions. - Users value the **clear ticket management and automation tools** of Helpshift, enhancing efficiency and customer experience. - Users value the **efficient case management** in Helpshift, enhancing organization and improving customer experience through automation. - Users value the **efficiency** of Helpshift, thanks to its ticket management system and automation tools streamlining support tasks. - Users value the **navigation ease** of Helpshift, finding it simple to track and manage customer support tickets. **Cons:** - Users experience **connection issues** and occasional unresponsiveness, impacting their overall usability of Helpshift. - Users experience **software unresponsiveness** , facing issues with connection and loading that hinder their experience. - Users find the lack of a mobile app and **difficult navigation** on smartphones frustrating and limiting. - Users face **downtime issues** with Helpshift, experiencing connection problems and unresponsiveness at times. - Users feel that the **reporting features lack detail** , particularly in tracking agent performance and customer satisfaction trends. #### What Are Recent G2 Reviews of Helpshift? **"[Helpshift helps in Revolutionizing Customer Service Experience](https://www.g2.com/survey_responses/helpshift-review-8195564)"** **Rating:** 4.5/5.0 stars *— SHIVAM A.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-8195564) --- **"[Helpshift Review](https://www.g2.com/survey_responses/helpshift-review-10747632)"** **Rating:** 5.0/5.0 stars *— Nico C.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-10747632) --- #### What Are G2 Users Discussing About Helpshift? - [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for) ### 8. [Yoizen Omnichannel CX Platform](https://www.g2.com/products/yoizen-omnichannel-cx-platform/reviews) Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels **Average Rating:** 4.6/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Yoizen Omnichannel CX Platform?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 6.8/10 (Category avg: 8.5/10) - **Collection of information:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Yoizen Omnichannel CX Platform?** - **Seller:** [YOIZEN](https://www.g2.com/sellers/yoizen) - **Year Founded:** 2010 - **HQ Location:** Ciudad Autónoma de Buenos Aires (CABA) , Argentina - **LinkedIn® Page:** https://www.linkedin.com/company/yoizen/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 57% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of Yoizen Omnichannel CX Platform? **"[A comprehensive tool to transform the customer experience](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-10152081)"** **Rating:** 5.0/5.0 stars *— Cinthia D.* [Read full review](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-10152081) --- **"[Sensitive platform for social media management, versatile and with potential to add integrations.](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-9315634)"** **Rating:** 5.0/5.0 stars *— Marcela P.* [Read full review](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-9315634) --- ### 9. [Leadoo](https://www.g2.com/products/leadoo/reviews) Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive, and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So we’re on a mission to align and empower marketing and sales teams to convert better, and create new commercial efficiencies together. We do this through: - Engaging onsite bots to drive conversions journeys - Powerful personalisation to improve User Experience - Company identification to identify prospects - User journey mapping to map your sales cycles, - Analytics to understand your users - AI to answer user questions automatically based on your site content - Sales alerts to support you your commercial teams - CRM integration to bring it all together Leadoo also comes with a dedicated team of conversion experts who set-up and constantly optimise conversion journeys through your site. For 800 Leadoo clients over their first 12 months with us, we found the average increase on base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: - Identify your website visitors - Activate them onsite - Nurture them during their buying journeys - Ultimately convert more of them into customers **Average Rating:** 4.7/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Leadoo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Leadoo?** - **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies) - **Year Founded:** 2018 - **HQ Location:** Helsinki, FI - **LinkedIn® Page:** https://www.linkedin.com/company/leadoomt (79 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 53% Small-Business, 37% Mid-Market #### What Are Leadoo's Pros and Cons? **Pros:** - Features (11 reviews) - Helpful (11 reviews) - Customer Support (10 reviews) - Ease of Use (10 reviews) - Lead Generation (7 reviews) **Cons:** - Dashboard Issues (2 reviews) - Difficult Navigation (2 reviews) - Integration Issues (2 reviews) - Lack of Integration (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Leadoo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **interactive tools** Leadoo provides, enhancing website engagement and improving lead generation significantly. - Users appreciate Leadoo for its **helpfulness** , enhancing customer interaction and providing valuable insights about visitors. - Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness as partners. - Users find Leadoo's interface **easy to learn** and appreciate its user-friendliness and straightforward implementation. - Users love Leadoo for its **effective lead generation** , significantly increasing leads and enhancing site engagement and conversion rates. **Cons:** - Users find the **dashboard messy** and settings challenging to locate, impacting the overall user experience. - Users find the **difficult navigation** of Leadoo challenging, especially with locating settings and integrating other tools. - Users experience **integration issues** that may affect functionality and require frequent adjustments to settings and routing. - Users experience **lack of integration** with websites and dashboards, making it difficult to manage settings effectively. - Users note a **challenging learning curve** , requiring time investment, yet find it ultimately manageable with good customer service. #### What Are Recent G2 Reviews of Leadoo? **"[Leadoo Boosted Customer Satisfaction With Always-On Customer Reach](https://www.g2.com/survey_responses/leadoo-review-12375456)"** **Rating:** 5.0/5.0 stars *— Larissa L.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456) --- **"[Efficient Lead Collection with Customizable Ease](https://www.g2.com/survey_responses/leadoo-review-12562525)"** **Rating:** 4.5/5.0 stars *— Niko P.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525) --- #### What Are G2 Users Discussing About Leadoo? - [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment ### 10. [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, Forethought's AI handles repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint. **Average Rating:** 4.3/5.0 **Total Reviews:** 165 **How Do G2 Users Rate Forethought?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 7.6/10 (Category avg: 8.5/10) - **Collection of information:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Forethought?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Financial Services - **Company Size:** 65% Mid-Market, 20% Small-Business #### What Are Forethought's Pros and Cons? **Pros:** - Helpful (23 reviews) - Customer Support (19 reviews) - Artificial Intelligence (16 reviews) - Customer Satisfaction (16 reviews) - Efficiency (16 reviews) **Cons:** - Delays (5 reviews) - Long Delays (5 reviews) - Cost (4 reviews) - Expensive (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Forethought? *AI-generated summary from verified user reviews* **Pros:** - Users value the **supportive team and efficiency** of Forethought, which improves agent productivity and enhances customer satisfaction. - Users value Forethought's **responsive customer support** , finding the team knowledgeable and eager to assist with issues. - Users appreciate how Forethought's **AI-driven support** streamlines customer experience and enhances agent efficiency. - Users highlight Forethought for its **exceptional customer satisfaction** , streamlining support processes and enhancing overall client experience. - Users appreciate the **efficiency** of Forethought, as it streamlines AI workflows and improves support processes significantly. **Cons:** - Users experience **delays** in response time for implementing changes, impacting the overall efficiency and user experience. - Users experience **long delays** in implementation and data updates, impacting the overall efficiency of the system. - Users note that the **cost per deflection model** can appear high but is often justified by benefits. - Users note that the **high cost** of Forethought may deter some, despite its overall value in solving tickets. - Users find the **steep learning curve** of Forethought challenging and desire improved onboarding and documentation support. #### What Are Recent G2 Reviews of Forethought? **"[Efficient Setup and Insightful Analytics with Forethought](https://www.g2.com/survey_responses/forethought-review-10010927)"** **Rating:** 4.5/5.0 stars *— Alex K.* [Read full review](https://www.g2.com/survey_responses/forethought-review-10010927) --- **"[Tailor-Made Customer Interactions and Stellar Support](https://www.g2.com/survey_responses/forethought-review-11113240)"** **Rating:** 5.0/5.0 stars *— Verified User in Utilities* [Read full review](https://www.g2.com/survey_responses/forethought-review-11113240) --- #### What Are G2 Users Discussing About Forethought? - [What is Forethought AI used for?](https://www.g2.com/discussions/what-is-forethought-ai-used-for) - 1 comment ### 11. [ViaSay](https://www.g2.com/products/viasay/reviews) Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership. **Average Rating:** 4.6/5.0 **Total Reviews:** 49 **How Do G2 Users Rate ViaSay?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.5/10) - **Collection of information:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind ViaSay?** - **Seller:** [ViaSay](https://www.g2.com/sellers/viasay) - **Year Founded:** 2016 - **HQ Location:** Paris, Île-de-France - **Twitter:** @Mindsay_ai (1,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10657010/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism - **Company Size:** 50% Mid-Market, 34% Enterprise #### What Are ViaSay's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Insights (1 reviews) **Cons:** - AI Limitations (1 reviews) - Flow Management (1 reviews) - Learning Curve (1 reviews) - Team Dependency (1 reviews) ### What Do G2 Reviewers Say About ViaSay? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from ViaSay, highlighting proactive assistance and helpful training sessions. - Users find ViaSay incredibly **easy to use** , greatly appreciating the intuitive design and support provided. - Users appreciate the **efficiency** of ViaSay, benefiting from straightforward usage and exceptional support for seamless adoption. - Users value the **exceptional support** from Laiye, especially helpful for beginners with proactive assistance and training. - Users value the **exceptional support** from Laiye, noting proactive assistance and training that aid in user experience. **Cons:** - Users face **limitations in AI capabilities** for building use cases but note improvements with recent updates. - Users find **flow management challenging** but recent updates have improved usability for creating use cases. - Users find the **learning curve steep** for using ViaSay's advanced flow builder without assistance. - Users find **team dependency challenging** , but support from account managers has proven helpful in navigating the system. #### What Are Recent G2 Reviews of ViaSay? **"[Working with Laiye is a true pleasure](https://www.g2.com/survey_responses/viasay-review-7897968)"** **Rating:** 4.5/5.0 stars *— Elien D.* [Read full review](https://www.g2.com/survey_responses/viasay-review-7897968) --- **"[Excellent BOT to improve our customer service](https://www.g2.com/survey_responses/viasay-review-5190384)"** **Rating:** 5.0/5.0 stars *— María Dolores L.* [Read full review](https://www.g2.com/survey_responses/viasay-review-5190384) --- #### What Are G2 Users Discussing About ViaSay? - [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for) ### 12. [Glider AI](https://www.g2.com/products/glider-ai-glider-ai/reviews) Glider AI Skills ValidationPlatform, recognized by G2 as a top 50 AI software for 2024, provides a full-funnel hiring solution from the initial screen to final hire to employee upskilling and reskilling. Glider AI helps employers discover, validate, and develop talent skills using AI-enabled pre-screening software, assessment software, interview software, and L&D solutions. Glider AI supports full-time and contingent hiring programs and technical and non-technical roles to scale hiring for high-volume and highly specialized job requisites. Enterprise, MSP, and Staffing Firm customers a 3x placement rate, a 50% reduction in time-to-fill, and a 98% improvement in candidate satisfaction. For more information, visit Glider AI. **Average Rating:** 4.7/5.0 **Total Reviews:** 150 **How Do G2 Users Rate Glider AI?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 9.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Glider AI?** - **Seller:** [Glider AI](https://www.g2.com/sellers/glider-ai-b404f96e-553f-4158-97a6-ddc69b1c10ad) - **Year Founded:** 2020 - **HQ Location:** Cupertino, California - **Twitter:** @GLIDERai (351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gliderai/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technical Recruiter - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 50% Mid-Market, 38% Enterprise #### What Are Glider AI's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Assessments (4 reviews) - Candidate Management (4 reviews) - AI Technology (3 reviews) - Easy Setup (3 reviews) **Cons:** - Assessment Issues (3 reviews) - AI Limitations (2 reviews) - Coding Issues (1 reviews) - Delayed Updates (1 reviews) - Improvement Needed (1 reviews) ### What Do G2 Reviewers Say About Glider AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Glider AI, finding it user-friendly and hassle-free for managing candidates. - Users value the **interactive assessments** of Glider AI, greatly enhancing the accuracy of candidate evaluations. - Users value the **effective candidate management** in Glider AI, streamlining the hiring process with precise skill assessments. - Users commend the **user-friendly interface** of Glider AI, enhancing their assessment and interview preparation experience. - Users value the **easy setup** of Glider AI, making it user-friendly and time-saving for everyone. **Cons:** - Users report occasional **assessment issues** , such as technical bugs and limited hands-on tasks that affect evaluation accuracy. - Users report experiencing **irrelevant questions** in Glider AI, which can lead to discomfort during assessments. - Users suggest that **coding issues** arise from a lack of practical tasks, hindering accurate skill assessment in Glider AI. - Users are frustrated with the **delayed updates** , as improvements have been stagnant for years, hindering progress. - Users feel **improvement is needed** as there have been no updates in the last four years, impacting effectiveness. #### What Are Recent G2 Reviews of Glider AI? **"[Effortless Question Bank Management for Hiring](https://www.g2.com/survey_responses/glider-ai-review-12020589)"** **Rating:** 4.0/5.0 stars *— Pramodchakravarti P.* [Read full review](https://www.g2.com/survey_responses/glider-ai-review-12020589) --- **"[Glider AI Delivers Real-World Skill Validation with Strong Proctoring](https://www.g2.com/survey_responses/glider-ai-review-12264421)"** **Rating:** 4.5/5.0 stars *— T A.* [Read full review](https://www.g2.com/survey_responses/glider-ai-review-12264421) --- ### 13. [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,843 **How Do G2 Users Rate Tidio?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 8.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Tidio?** - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** https://www.tidio.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx (1,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Tidio's Pros and Cons? **Pros:** - Ease of Use (225 reviews) - Helpful (184 reviews) - Chatbots (155 reviews) - Easy Setup (154 reviews) - Features (139 reviews) **Cons:** - Expensive (76 reviews) - Missing Features (59 reviews) - Limited Customization (57 reviews) - Cost (56 reviews) - Limited Features (55 reviews) ### What Do G2 Reviewers Say About Tidio? *AI-generated summary from verified user reviews* **Pros:** - Users find Tidio to be **easy to implement** , enhancing communication with customers through seamless user experience. - Users value Tidio for its **immediate customer support** , enhancing engagement and facilitating effective service solutions. - Users appreciate the **efficiency of Tidio's AI chatbots** , ensuring quick responses and reduced customer wait times. - Users love the **easy setup** of Tidio, making initial configurations a quick and hassle-free process. - Users admire Tidio's **real-time engagement features** and seamless integration, making customer interactions effortless and efficient. **Cons:** - Users find Tidio **expensive** , especially for freelancers needing affordable licensing options and customizable pricing. - Users are frustrated with the **missing features** in Tidio, particularly the costly geolocation identification and limited flows. - Users desire **greater customization** options for Tidio, particularly regarding chat workflows and mandatory fields. - Users find Tidio's **pricing model expensive** for small businesses, suggesting more affordable options and flexibility for users. - Users seek **more features** in Tidio, such as additional styles, editing options, and video integration for enhanced capabilities. #### What Are Recent G2 Reviews of Tidio? **"[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)"** **Rating:** 4.5/5.0 stars *— Advik D.* [Read full review](https://www.g2.com/survey_responses/tidio-review-12974054) --- **"[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/tidio-review-13042494) --- #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### 14. [Automat](https://www.g2.com/products/automat/reviews) Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websites and increase sales with Virtual Product Advisors. These AI-powered advisors are trained to have automated one-on-one conversations with consumers, provide personalized recommendations, and ultimately give them the boost in confidence they need to buy - just like a real salesperson would. We partner with the world's largest B2C retailers and brands and consistently deliver higher first-party insight, conversion rates, and order value.  **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Automat?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind Automat?** - **Seller:** [Automat Technologies](https://www.g2.com/sellers/automat-technologies) - **Year Founded:** 2014 - **HQ Location:** Montreal, QC - **Twitter:** @automat_inc (527 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesfloor/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Cosmetics, Consumer Goods - **Company Size:** 72% Enterprise, 17% Small-Business #### What Are Recent G2 Reviews of Automat? **"[Love the capability!](https://www.g2.com/survey_responses/automat-review-4045903)"** **Rating:** 4.0/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/automat-review-4045903) --- **"[Beauty Conversation Experts ](https://www.g2.com/survey_responses/automat-review-3047366)"** **Rating:** 5.0/5.0 stars *— Jaqueleen L.* [Read full review](https://www.g2.com/survey_responses/automat-review-3047366) --- #### What Are G2 Users Discussing About Automat? - [What is Automat used for?](https://www.g2.com/discussions/what-is-automat-used-for) ### 15. [Botmaker](https://www.g2.com/products/botmaker/reviews) Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 **Average Rating:** 4.5/5.0 **Total Reviews:** 276 **How Do G2 Users Rate Botmaker?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Botmaker?** - **Seller:** [Botmaker](https://www.g2.com/sellers/botmaker) - **Company Website:** https://botmaker.com/ - **Year Founded:** 2016 - **HQ Location:** Miami, US - **Twitter:** @botmaker_io (312 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botmaker/ (191 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analista - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 60% Mid-Market, 27% Small-Business #### What Are Botmaker's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Features (5 reviews) - Easy Integrations (3 reviews) - Effective (3 reviews) - Integrations (3 reviews) **Cons:** - Poor Customer Support (4 reviews) - Integration Issues (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - UX Improvement (2 reviews) ### What Do G2 Reviewers Say About Botmaker? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Botmaker, highlighting its intuitive interface for all skill levels. - Users appreciate the **user-friendly design** of Botmaker, enhancing productivity with versatile integrations and customizations. - Users value the **easy integrations** with platforms like WhatsApp and social networks, enhancing their communication experience. - Users appreciate the **easy design and ease of use** of Botmaker, enhancing their development efficiency significantly. - Users value the **seamless integrations** of Botmaker, enhancing communication across multiple platforms effortlessly. **Cons:** - Users find the **customer support lacking** , often needing assistance without receiving adequate help from the Botmaker team. - Users express frustration with **integration issues** , especially regarding support, platform changes, and compatibility with older systems. - Users find the **limited customization** of Botmaker's reporting and interface frustrating, affecting overall usability. - Users find the **poor reporting** in Botmaker limits session tracking and lacks customization options for messages. - Users feel the **interface needs improvement** , finding navigation through messages and reporting options limited. #### What Are Recent G2 Reviews of Botmaker? **"[Best Enterprise AI enhanced Conversational Bots platform](https://www.g2.com/survey_responses/botmaker-review-10183963)"** **Rating:** 5.0/5.0 stars *— Carlos A. G.* [Read full review](https://www.g2.com/survey_responses/botmaker-review-10183963) --- **"[Exceptional Automation and Support with Botmaker](https://www.g2.com/survey_responses/botmaker-review-12068086)"** **Rating:** 5.0/5.0 stars *— JORGE OCTAVIO L.* [Read full review](https://www.g2.com/survey_responses/botmaker-review-12068086) --- #### What Are G2 Users Discussing About Botmaker? - [What is Botmaker used for?](https://www.g2.com/discussions/what-is-botmaker-used-for) ### 16. [Omind](https://www.g2.com/products/omind/reviews) Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way. **Average Rating:** 4.5/5.0 **Total Reviews:** 60 **How Do G2 Users Rate Omind?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) **Who Is the Company Behind Omind?** - **Seller:** [Omind.ai](https://www.g2.com/sellers/omind-ai) - **Company Website:** https://www.omind.ai/ - **Year Founded:** 2020 - **HQ Location:** Berkeley Lake, US - **LinkedIn® Page:** https://www.linkedin.com/company/omindtech/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst - **Top Industries:** Outsourcing/Offshoring - **Company Size:** 65% Enterprise, 18% Mid-Market #### What Are Omind's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Automation (1 reviews) - Customer Support (1 reviews) - Daily Use (1 reviews) - Data Management (1 reviews) ### What Do G2 Reviewers Say About Omind? *AI-generated summary from verified user reviews* **Pros:** - Users value Omind's **consistent accuracy** in automating quality processes and providing actionable insights for efficient decision-making. - Users value the **automation and streamlining** of quality processes, enhancing consistency and operational efficiency with actionable insights. - Users praise the **prompt customer support** from the Omind team, ensuring quick resolutions to their inquiries. - Users value Omind for its ability to **automate and streamline quality processes** , boosting efficiency and decision-making. - Users value the **automation and clarity** of Omind in enhancing operational efficiency and data-driven decision-making. #### What Are Recent G2 Reviews of Omind? **"[Consistent Coaching and Ongoing Engagement—Even When Agents Aren’t Available](https://www.g2.com/survey_responses/omind-review-12604202)"** **Rating:** 4.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/omind-review-12604202) --- **"[AI-Driven Quality Impact](https://www.g2.com/survey_responses/omind-review-12275305)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/omind-review-12275305) --- #### What Are G2 Users Discussing About Omind? - [What is Mind Workplace used for?](https://www.g2.com/discussions/what-is-mind-workplace-used-for) ### 17. [Rulai](https://www.g2.com/products/rulai/reviews) Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -\> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -\> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -\> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -\> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Rulai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Rulai?** - **Seller:** [Rulai](https://www.g2.com/sellers/rulai) - **Year Founded:** 2016 - **HQ Location:** Campbell, CA - **Twitter:** @Rulaiinc (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rulai-inc/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 22% Enterprise #### What Are Rulai's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Easy Setup (3 reviews) - AI Integration (2 reviews) - Business Growth (2 reviews) - Easy Integrations (2 reviews) **Cons:** - AI Limitations (1 reviews) - Connectivity Issues (1 reviews) - Data Analytics Issues (1 reviews) - Lack of Detail (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About Rulai? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy Rulai's **ease of use** , appreciating its intuitive interface and quick onboarding process for chatbots. - Users highlight the **easy setup** of Rulai, making chatbot creation and deployment quick and efficient. - Users value the **flexibility and capability** of Rulai in managing complex use cases and enhancing enterprise engagement. - Users value the **ease of use and flexibility** of Rulai, enabling significant growth and success in business outcomes. - Users value the **easy integrations** offered by Rulai, facilitating seamless connections with a highly flexible platform. **Cons:** - Users note **AI limitations** in Rulai's solutions, attributing them to the company's growing pains and early development stage. - Users experience **connectivity issues** with Rulai, leading to occasional delays in accessing its features and solutions. - Users find the **data export limitations** in Rulai challenging, hindering the ability to generate custom analytics easily. - Users suggest that Rulai's documentation lacks **detail and completeness** , requiring more examples for better understanding. - Users feel the **poor documentation** lacks detail and examples, making it challenging to fully utilize Rulai. #### What Are Recent G2 Reviews of Rulai? **"[Easy to use, but with enough depth and complexity for modern chatbots](https://www.g2.com/survey_responses/rulai-review-8968863)"** **Rating:** 5.0/5.0 stars *— Murilo R.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8968863) --- **"[Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient.](https://www.g2.com/survey_responses/rulai-review-8737488)"** **Rating:** 4.5/5.0 stars *— Jeff H.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8737488) --- #### What Are G2 Users Discussing About Rulai? - [What is Rulai used for?](https://www.g2.com/discussions/what-is-rulai-used-for) ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.