CCaaS, or contact center as a service, software are cloud-hosted call center software tools. Lightweight and flexible, these solutions serve as a multichannel contact center that powers call centers while providing additional features such as customer analytics and advanced call routing.
CCaaS solutions bring contact center software into the modern era, eliminating expensive on-premises contact center solutions that were both difficult to implement and difficult to maintain. With a CCaaS product, companies only need to pay for the features they need; this is more affordable than paying a steep price for a product full of features a business might find necessary.
CCaaS solutions work as the backbone of a contact center by powering their communication channels. They will often integrate with contact center workforce software, speech analytics software, and auto dialer software solutions if the product doesn’t already provide that functionality natively. CCaaS can have some broad overlap with telecom services for call centers software in the features they provide for call centers outside of communication channels.
To qualify for inclusion in the CCaaS category, a product must:
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Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interact
PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying
Genesys PureEngage is the Genesys Customer Engagement Platform for the enterprise. Built to bring flexible solutions for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. Complete customer and employee journey management Built to manage both the customer and employee experience, across all channels, it leverages the power of Artificial Intelligence and Machine Learning to supercharge both customer and employee jour
Customer relationships can be complex, but that doesn’t mean they have to be difficult. The Genesys® PureCloud® solution makes customer relationships simple. Built to handle any channel, the PureCloud platform follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers The PureCloud platform simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized e
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and chat tools. More than 30,000 customers around the globe trust CallTrackingMetrics to ma
Boost productivity and foster innovation with an integrated collaboration solution Improved productivity, decision making Productivity goes up and you make better decisions and adapt to change more effectively when your team can communicate and share critical information and expertise instantly. Affordable advanced collaboration Get started for as little as $6.00 USD per month per user, and control costs with minimal initial investment and predictable monthly and annual subscriptions. Grows a
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive
MiCloud Connect is a complete business communications and collaboration solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. MiCloud Connect is easy to deploy and delivers simple licensing so businesses don’t have to overpay for features they don’t use an
Improve your customer service and fulfill customer expectations with help from our business contact center solutions for communications management. Give your customers the speedy, reliable, and consistent customer service delivered through multiple contact channels that they demand.
KOOKOO Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue. KOOKOO Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including conte
Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and
RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Plus,
Hosted VoIP Business Phone Service and More… 8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Telax offers an industry-leading Contact Center as a Service (CCaaS) solution to businesses of all sizes, combining robust omnichannel capabilities with carrier-grade reliability, plus world-class deployment and support services. Whether you’re a small or medium business looking to upgrade your legacy call center platform, or a larger organization running omnichannel customer contact operations across multiple sites, the versatility of the Telax solution can help you deliver a better customer e
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Call center solutions include call tracking, interactive voice response, outbound auto dialers, and more. Connect First is moderately pr
Aspect Unified IP Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. The solution offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make yo
UJET is reimagining customer support with leading innovation to modernize the customer service experience. With a passion for improving the customer experience, our tools offer a multichannel solution for voice, web, text and mobile app support. Compliant with SOC2 Type II and HIPAA certifications, security and data protection are paramount to the success of our partnerships. Companies like Nest, Instacart, Postmates, Brex and GBM trust UJET to optimize and modernize customer support and offer g
Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your business. In today’s highly competitive environment, if you’re not leveraging technologies like omni-channel, workforce management, rich integration with your business applications, and advanced business intelligence you’re falling behind. Evolve IP’s Gartner-recognized contact center provides all of the features you need to run a world-c
For nearly 30 years, TeleTech has remained a leading provider of comprehensive customer and enterprise solutions. We design, implement, and manage critical business processes for Global 1000 companies. Simply put, TeleTech supports its clients۪ customer lifecycle management needs by helping them target, acquire, retain, and grow their customer bases; while providing seamless integration and management of customer-impacting enterprise management services that support major business tasks. TeleTe
HoduCC is a FreeSWITCH based Omnichannel Contact Center Software that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security and advance features.
Brightlink is a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions. We offer Brightlink Voice, a voice connectivity solution which uses our industry-leading network to connect calls around the globe. It can be purchased as an entire solution or sold separately based on customer needs. Our full-featured global communications network is built to provide the highest levels of performance, reliability, scalability, and security
True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable. Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.
Brightlink is a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions. We offer Brightlink PBXCloud, a comprehensive, cloud-based phone system with built-in contact center features. It can be purchased as a complete communications solution with Brightlink’s network services and global coverage included or as an application solution only. Whether you have 20 or 20,000 users, you can deploy a powerful, turnkey, business-class ph
Unrivaled productivity with omni-channel reach. TCN's multichannel communications are designed with productivity and efficiency in mind. From inbound, outbound and blended to predictive dialing and customizable IVRs, TCN five you the power to connect with your customers like never before. Eliminate hassle with TCN's blended, inbound and outbound contact center suite.
West Cloud Contact, formerly known as ControlMaxx, is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony.