# Best Call Center Infrastructure (CCI) Software - Page 5

## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

**Total Products under this Category:** 366

### Category Stats (Aug 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,300+ Authentic Reviews
- 366+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Call Center Infrastructure (CCI) Software
 ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=70977)

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

**Sponsored**

### 3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-07T12%3A52%3A20Z&secure%5Bdisplayable_resource_id%5D=35&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=35&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D5%26source_location%3Dcategories%2523show&secure%5Btoken%5D=66bc835ccb586bdfc827fbc7800b4fa6d132c33e0a8087cf674c07f9d318a4b7&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2Fcall-center%2F%3Futm_source%3Dg2%26utm_medium%3Dclicks_campaign%26utm_content%3Dcall_center&secure%5Burl_type%5D=custom_url)

### [ConnectPath CX](https://www.g2.com/products/connectpath-cx/reviews)

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX

**Average Rating:** 4.6/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate ConnectPath CX?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ConnectPath CX?

- **Seller:** [CloudHesive](https://www.g2.com/sellers/cloudhesive)
- **Company Website:** cloudhesive.com
- **Year Founded:** 2014
- **HQ Location:** Fort Lauderdale, Florida
- **Twitter:** @CloudHesive  
6,408 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e4a1f76ea7c50707beb0cb892c86b5dd30b6f9d2ae8b91e6e5afe995146ab326&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudhesive%2F&secure%5Burl_type%5D=linkedin_company_website)  
151 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Medium, 21% Small

#### What Do G2 Reviewers Say About ConnectPath CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy integrations** of ConnectPath CX, enhancing workflow and providing a seamless experience.
- Users appreciate the **smooth and user-friendly interface** of ConnectPath CX, enhancing navigation and overall experience.
- Users appreciate the **clean, modern interface** of ConnectPath CX, enhancing navigation and user experience during busy shifts.
- Users appreciate the **improved analytics and customization options** of ConnectPath CX, enhancing flexibility for all users.
- Users value the **enhanced connectivity** of ConnectPath CX, enjoying a clean interface and flexible analytics options.

##### Cons

- Users feel that **more tailored training resources** for ConnectPath CX would enhance their adaptation to the feature-rich platform.
- Users have noted **usability issues** as new updates often break previously functional features, leading to frustration.

#### What Are Recent G2 Reviews of ConnectPath CX?

**["Fantastic Team"](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)**

**Rating:** 4.0/5.0 stars

_— Shweta K._

[Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)

**["Contact Centre Configuration Engineer"](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)**

**Rating:** 5.0/5.0 stars

_— Lucky J._

[Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)

### [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

**Average Rating:** 4.3/5.0

**Total Reviews:** 233

#### How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Call Routing:** 8.9/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

- **Seller:** [Exotel](https://www.g2.com/sellers/exotel)
- **Year Founded:** 2011
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @Exotel  
2,937 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f097361bfc66bd8a844a2a734e05a9299bb5a030c528211507a03aebdf7f4ac5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2433287%2F&secure%5Burl_type%5D=linkedin_company_website)  
748 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist, Assistant Manager
- **Top Industries:** Education Management, Financial Services
- **Company Size:** 49% Medium, 31% Large

#### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Ameyo, streamlining customer interactions with a user-friendly interface and seamless integration.
- Users appreciate the **comprehensive feature stack** of Ameyo, enabling efficient management of customer interactions from anywhere.
- Users praise the **efficiency** of Ameyo, streamlining customer interactions and enhancing team productivity through advanced features.
- Users value the **smooth integration with CRM tools** , enhancing data synchronization and improving overall customer interaction efficiency.
- Users appreciate the **seamless management of customer interactions** across multiple channels, enhancing efficiency and satisfaction.

##### Cons

- Users find the **limited customization** of Ameyo frustrating, particularly for complex workflows and specific reporting needs.
- Users find the **difficult setup** of Ameyo challenging, especially for new users and small teams, affecting initial experiences.
- Users often face a **learning curve** with Ameyo, especially when navigating its complex features and configurations.
- Users experience **slow loading** times during heavy traffic, affecting efficiency when accessing reports and features.
- Users find the **interface overwhelming** due to the multitude of features, complicating navigation and setup for newcomers.

#### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

**["It's amazing"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)**

**Rating:** 5.0/5.0 stars

_— Karan P._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)

**["Effortless Calling and Customer Support with Ameyo"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)**

**Rating:** 4.5/5.0 stars

_— Priyanshu D._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)

#### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

- [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment

### [VCC Live](https://www.g2.com/products/vcc-live/reviews)

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/

**Average Rating:** 4.6/5.0

**Total Reviews:** 160

#### How Do G2 Users Rate VCC Live?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Call Routing:** 9.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind VCC Live?

- **Seller:** [VCC Live Group Zrt](https://www.g2.com/sellers/vcc-live-group-zrt)
- **Year Founded:** 1999
- **HQ Location:** Budapest, Pest
- **Twitter:** @vcc\_live\_brand  
1,516 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d67eaa2a24a95d0f85444152dabd1f7baab102fb364635c795e90c793c4d263&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2488255%2F&secure%5Burl_type%5D=linkedin_company_website)  
83 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Telecommunications
- **Company Size:** 51% Medium, 42% Small

#### What Do G2 Reviewers Say About VCC Live?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intuitive and user-friendly interface** of VCC Live, facilitating seamless navigation and configuration.
- Users praise the **exceptional customer support** of VCC Live, highlighting prompt responses and proactive assistance from the team.
- Users highlight the **exceptional support** from VCC Live, noting the team's dedication and prompt assistance in every situation.
- Users appreciate the **wide range of detailed reports** that VCC Live provides, enhancing their reporting capabilities.
- Users value VCC Live for its **100% stable operation** , ensuring reliable delivery and effective performance during campaigns.

##### Cons

- Users find the **customization difficult** , citing complicated setup processes and insufficient guidance for settings adjustments.
- Users find a significant **lack of clarity** in VCC Live, making navigation and understanding difficult.
- Users report **user interface issues** with VCC Live, finding navigation complicated and outdated, impacting overall usability.
- Users find the **UI design poor** , noting that navigation is confusing and the interface feels outdated.
- Users often face **usability issues** with VCC Live, finding the setup processes complicated and support documentation lacking.

#### What Are Recent G2 Reviews of VCC Live?

**["Outstanding Customer Support and a Transparent, User-Friendly Application"](https://www.g2.com/survey_responses/vcc-live-review-11459084)**

**Rating:** 5.0/5.0 stars

_— Lilla K._

[Read full review](https://www.g2.com/survey_responses/vcc-live-review-11459084)

**["Great experience"](https://www.g2.com/survey_responses/vcc-live-review-9484010)**

**Rating:** 5.0/5.0 stars

_— Diana G._

[Read full review](https://www.g2.com/survey_responses/vcc-live-review-9484010)

#### What Are G2 Users Discussing About VCC Live?

- [What do you like most about VCC Live for contact center solutions, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved)
- [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) - 1 comment

### [Knowlarity IVR](https://www.g2.com/products/knowlarity-ivr/reviews)

Knowlarity's Interactive Voice Response (IVR) Solution is a cloud-based system designed to automate customer interactions, enhancing operational efficiency and customer satisfaction. By utilizing pre-recorded voice messages and text-to-speech technology, it enables businesses to manage both inbound and outbound calls effectively. The system operates on Dual-Tone Multi-Frequency (DTMF) input, allowing callers to navigate through multi-level menus and connect with the appropriate agents or departments based on their selections. Key Features and Functionality: - Multi-Level IVR Menus: Create hierarchical menu structures to guide callers through various options, ensuring they reach the correct department or service. - Call Routing: Automatically direct calls to available agents or departments based on caller input, reducing wait times and improving response efficiency. - Multi-Lingual Support: Provide customized messages in multiple languages, including English, Hindi, and regional dialects, catering to a diverse customer base. - 24/7 Customer Support: Offer continuous support through recorded messages, ensuring customers receive assistance at any time. - Call Recording: Record inbound and outbound calls for quality assurance, training, and compliance purposes. - Concurrent Call Handling: Manage multiple calls simultaneously, allowing businesses to handle high call volumes efficiently. - CRM Integration: Seamlessly integrate with existing Customer Relationship Management systems to access customer data and provide personalized service. Primary Value and Solutions Provided: Knowlarity's IVR Solution addresses several critical business needs: - Enhanced Customer Experience: By automating call management and providing self-service options, customers receive prompt assistance, leading to higher satisfaction levels. - Operational Efficiency: Automating routine inquiries and directing calls appropriately reduces the workload on human agents, allowing them to focus on more complex tasks. - Scalability: The cloud-based nature of the solution ensures that businesses can scale their communication systems as needed without significant infrastructure investments. - Cost-Effectiveness: By reducing the need for extensive human intervention and optimizing call handling, businesses can lower operational costs while maintaining high service standards. In summary, Knowlarity's IVR Solution empowers businesses to streamline their communication processes, manage large call volumes effectively, and deliver a personalized and efficient customer service experience.

**Average Rating:** 4.1/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Knowlarity IVR?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Knowlarity IVR?

- **Seller:** [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications)
- **Year Founded:** 2009
- **HQ Location:** Singapore, Singapore
- **Twitter:** @knowlarity  
3,171 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dafb240fa610956f9b931a0df5d05f781b91afb87b23c2f3d65162da803074eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F410771%2F&secure%5Burl_type%5D=linkedin_company_website)  
427 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Education Management
- **Company Size:** 41% Medium, 36% Large

#### What Do G2 Reviewers Say About Knowlarity IVR?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy-to-understand dashboard** of Knowlarity IVR, enhancing team collaboration with multiple extensions.
- Users value the **easy multi-extension transfers** allowed by Knowlarity IVR, simplifying communication within their teams.

##### Cons

- Users face challenges due to **limited integration** with other tools, hindering overall effectiveness of Knowlarity IVR.

#### What Are Recent G2 Reviews of Knowlarity IVR?

**["Good tool for IVR calling management"](https://www.g2.com/survey_responses/knowlarity-ivr-review-11690742)**

**Rating:** 4.5/5.0 stars

_— Prerak J._

[Read full review](https://www.g2.com/survey_responses/knowlarity-ivr-review-11690742)

**["Affordable solution for Managing Calls"](https://www.g2.com/survey_responses/knowlarity-ivr-review-8611485)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/knowlarity-ivr-review-8611485)

#### What Are G2 Users Discussing About Knowlarity IVR?

- [What is Knowlarity IVR used for?](https://www.g2.com/discussions/what-is-knowlarity-ivr-used-for)

### [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews)

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

**Average Rating:** 4.2/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate VirtualPBX?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind VirtualPBX?

- **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx)
- **Year Founded:** 1997
- **HQ Location:** San Jose, CA
- **Twitter:** @VirtualPBX  
5,359 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4f282255ce764ceb0deaca9bcdd7a69ea5bc116d39c8e949fa9b18d7bec9ef1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F108679%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 97% Small, 3% Medium

#### What Do G2 Reviewers Say About VirtualPBX?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service.
- Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team.
- Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience.
- Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided.
- Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes.

#### What Are Recent G2 Reviews of VirtualPBX?

**["Reliable Communication with Stellar Support"](https://www.g2.com/survey_responses/virtualpbx-review-12686476)**

**Rating:** 5.0/5.0 stars

_— Misael S._

[Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476)

**["VirtualPBX: Essential for Solopreneurs, Easy Call Management"](https://www.g2.com/survey_responses/virtualpbx-review-12980109)**

**Rating:** 5.0/5.0 stars

_— Vernon D._

[Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109)

#### What Are G2 Users Discussing About VirtualPBX?

- [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5)
- [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps)
- [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for)
- [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software)

### [DaVinci](https://www.g2.com/products/amc-technology-l-l-c-davinci/reviews)

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction.

**Average Rating:** 4.7/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate DaVinci?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind DaVinci?

- **Seller:** [AMC Technology, L.L.C.](https://www.g2.com/sellers/amc-technology-l-l-c)
- **Year Founded:** 1995
- **HQ Location:** Richmond, US
- **Twitter:** @AMCTechnology  
470 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf6889e1350b54078e0d1ed3bce9980122c58541c4fd77a2f763cae30d16c3f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famc-technology%2F&secure%5Burl_type%5D=linkedin_company_website)  
85 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Large, 21% Small

#### What Are Recent G2 Reviews of DaVinci?

**["DaVinci adding value in our contact centres!"](https://www.g2.com/survey_responses/davinci-review-8591880)**

**Rating:** 5.0/5.0 stars

_— Jen P._

[Read full review](https://www.g2.com/survey_responses/davinci-review-8591880)

**["Recommended"](https://www.g2.com/survey_responses/davinci-review-9175558)**

**Rating:** 5.0/5.0 stars

_— Jonathan t._

[Read full review](https://www.g2.com/survey_responses/davinci-review-9175558)

#### What Are G2 Users Discussing About DaVinci?

- [Is DaVinci Resolve powerful?](https://www.g2.com/discussions/is-davinci-resolve-powerful)
- [Is DaVinci Resolve free features?](https://www.g2.com/discussions/is-davinci-resolve-free-features)
- [Is DaVinci a good editing software?](https://www.g2.com/discussions/is-davinci-a-good-editing-software)
- [What features does DaVinci Resolve have?](https://www.g2.com/discussions/what-features-does-davinci-resolve-have)

### [Replicant](https://www.g2.com/products/replicant-replicant/reviews)

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Replicant?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Call Routing:** 7.8/10 (Category avg: 8.9/10)
- **Call Monitoring:** 6.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Replicant?

- **Seller:** [Replicant](https://www.g2.com/sellers/replicant)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @replicant  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=401b87ce1339c9068e610d9f3095078c4d11aa50810676d603440961d57fba81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freplicant%2F&secure%5Burl_type%5D=linkedin_company_website)  
175 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Health, Wellness and Fitness
- **Company Size:** 51% Medium, 42% Large

#### What Do G2 Reviewers Say About Replicant?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer engagement** by Replicant, noting smooth processes and tailored support throughout their journey.
- Users highlight the **exceptional customer satisfaction** provided by Replicant, benefiting from organized processes and seamless communication.
- Users commend the **exceptional customer support** of Replicant, highlighting their organized, patient, and tailored approach throughout the process.
- Users highlight the **ease of use** of Replicant, complemented by seamless implementation and excellent customer service.
- Users praise the **easy setup** process of Replicant, highlighting smooth communication and tailored support throughout implementation.

##### Cons

- Users note the **limitations of AI** , highlighting its inability to effectively handle complex caller issues without human intervention.
- Users note that **AI performance limitations** may require escalation to live agents for complex calls, affecting efficiency.
- Users note that **call issues** persist, as AI struggles with complex inquiries, necessitating escalation to live agents.
- Users note the **inadequate AI features** of Replicant, limiting its ability to handle complex caller issues effectively.
- Users note the **limited AI capability** of Replicant, which can struggle with complex caller issues requiring escalation to live agents.

#### What Are Recent G2 Reviews of Replicant?

**["Business Partnership - UAT completion (Americor)"](https://www.g2.com/survey_responses/replicant-review-11669963)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/replicant-review-11669963)

**["Implentation team was great to work with, and the technology is steadily improving over time."](https://www.g2.com/survey_responses/replicant-review-11289120)**

**Rating:** 4.0/5.0 stars

_— Craig N._

[Read full review](https://www.g2.com/survey_responses/replicant-review-11289120)

#### What Are G2 Users Discussing About Replicant?

- [What is Replicant used for?](https://www.g2.com/discussions/what-is-replicant-used-for)

### [Diabolocom](https://www.g2.com/products/diabolocom/reviews)

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

**Average Rating:** 4.3/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Diabolocom?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 7.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Diabolocom?

- **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom)
- **Company Website:** www.diabolocom.com
- **Year Founded:** 2005
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 60% Medium, 29% Small

#### What Do G2 Reviewers Say About Diabolocom?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows.
- Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance.
- Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency.
- Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support.
- Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience.

##### Cons

- Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting.
- Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively.
- Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration.
- Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes.
- Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs.

#### What Are Recent G2 Reviews of Diabolocom?

**["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)**

**Rating:** 4.5/5.0 stars

_— albane l._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309)

**["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)**

**Rating:** 4.5/5.0 stars

_— Martin F._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328)

### [Daktela](https://www.g2.com/products/daktela/reviews)

Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features ranging from cloud telephony to omnichannel contact centre solutions that support voice, email, chat, and social media. As of now, Daktela is trusted by over 1200 customers globally. Daktela has local offices in the UK, Poland, Slovakia, Hungary, Romania, and Serbia, along with resellers operating in several other countries. Core Products and Services: - A native omnichannel cloud contact center platform consolidated into one app. - Cloud-based telephony providing global voice, international numbers, and SMS coverage. - Integrated AI automation services, featuring voicebot, chatbot, and mailbot functionalities, designed to automate routine tasks. - Integrated AI GPT tools to enhance agent productivity and customer experience. - Simple to use AI-mazing workforce management system designed to replace complex, inefficient spreadsheets and to take the guesswork out of agent shift scheduling. - An API-first integration platform offering a range of pre-built integrations with popular CRM, ERP, and other solutions such as Pipedrive, MS Dynamics 365, Salesforce, ClickUp, Slack, HubSpot, SugarCRM, and many more. Supported Channels: Voice, Email, SMS, Web chat, Facebook Messenger, WhatsApp, Viber, Instagram.

**Average Rating:** 4.8/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Daktela?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Daktela?

- **Seller:** [Daktela](https://www.g2.com/sellers/daktela)
- **Year Founded:** 2005
- **HQ Location:** Prague, Czech Republic
- **Twitter:** @Daktela  
252 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f0777bafb08439f5dcf509220b2c1f5b5fc8a2d5b03e52a4e9b5e1c57159447&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdaktela%2F&secure%5Burl_type%5D=linkedin_company_website)  
113 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 48% Small

#### What Are Recent G2 Reviews of Daktela?

**["My experience with Daktela"](https://www.g2.com/survey_responses/daktela-review-7961759)**

**Rating:** 5.0/5.0 stars

_— Robert I._

[Read full review](https://www.g2.com/survey_responses/daktela-review-7961759)

**["Daktela is more than a supplier – they are a partner in business."](https://www.g2.com/survey_responses/daktela-review-10621050)**

**Rating:** 5.0/5.0 stars

_— Adam K._

[Read full review](https://www.g2.com/survey_responses/daktela-review-10621050)

### [NGNCloudComm](https://www.g2.com/products/ngncloudcomm/reviews)

NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks.

**Average Rating:** 4.9/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate NGNCloudComm?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 5.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NGNCloudComm?

- **Seller:** [Grupo NGN](https://www.g2.com/sellers/grupo-ngn)
- **Year Founded:** 2014
- **HQ Location:** Coral Springs, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e36b5cb28662ab161bc196ff143600f7cb0bf6a3e19cbf0da1f3c0550807a31f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrupongninc%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 33% Medium

#### What Are Recent G2 Reviews of NGNCloudComm?

**["NGNCloudComm works for us"](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653)**

**Rating:** 5.0/5.0 stars

_— Will B._

[Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653)

**["A solid and reliable platform for Contact Centers"](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630)**

**Rating:** 5.0/5.0 stars

_— Brian T._

[Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630)

### [Xima CCaaS](https://www.g2.com/products/xima-ccaas/reviews)

Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams.

**Average Rating:** 4.5/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate Xima CCaaS?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Xima CCaaS?

- **Seller:** [Xima Software](https://www.g2.com/sellers/xima-software)
- **Year Founded:** 2007
- **HQ Location:** South Jordan
- **Twitter:** @ximasoftware  
129 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64e1e9036235e04f10d78a637fe24397beb106342bc8498177551f86406ccf51&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxima-software&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About Xima CCaaS?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **simple setup process** of Xima CCaaS, enhancing overall ease of use and satisfaction.
- Users find the **setup process simple and straightforward** , leading to a smoother overall experience with Xima CCaaS.
- Users value the **simple setup process** of Xima CCaaS, making deployment and troubleshooting a breeze.
- Users appreciate the **simple setup process** of Xima CCaaS, making deployment and troubleshooting straightforward and hassle-free.

##### Cons

- Users express frustration with the **inconsistent functionality** of Xima CCaaS mobile and PC applications, affecting user experience.
- Users find the **quality issues** in Xima CCaaS frustrating, especially with unreliable performance on mobile and PC apps.
- Users find the **software improvements lacking** , noting the Android and PC apps fail to meet expectations for performance.
- Users are disappointed by the **unreliability** of Xima CCaaS on both Android and PC platforms, impacting their experience.

#### What Are Recent G2 Reviews of Xima CCaaS?

**["Helpful Team and Simple Setup Made Xima Easy to Deploy"](https://www.g2.com/survey_responses/xima-ccaas-review-12237305)**

**Rating:** 4.0/5.0 stars

_— Stephen B._

[Read full review](https://www.g2.com/survey_responses/xima-ccaas-review-12237305)

**["Easy to Use, and Quick to Implement Requested Updates"](https://www.g2.com/survey_responses/xima-ccaas-review-12538670)**

**Rating:** 4.5/5.0 stars

_— Carissa S._

[Read full review](https://www.g2.com/survey_responses/xima-ccaas-review-12538670)

### [Tenfold](https://www.g2.com/products/tenfold/reviews)

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.

**Average Rating:** 4.5/5.0

**Total Reviews:** 167

#### How Do G2 Users Rate Tenfold?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Call Routing:** 6.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Tenfold?

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson  
10,758 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,183 employees on LinkedIn®
- **Ownership:** NASDAQ: LPSN

#### Who Uses This Product?

- **Who Uses This:** Business Account Manager, Account Executive
- **Top Industries:** Internet, Marketing and Advertising
- **Company Size:** 42% Medium, 30% Large

#### What Do G2 Reviewers Say About Tenfold?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce.
- Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking.
- Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce.
- Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history.
- Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts.

##### Cons

- Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability.
- Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability.
- Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling.
- Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow.
- Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively.

#### What Are Recent G2 Reviews of Tenfold?

**["Tenfold is an easy click to dial!!"](https://www.g2.com/survey_responses/tenfold-review-7381539)**

**Rating:** 5.0/5.0 stars

_— Verified User in Wholesale_

[Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539)

**["Good IAM tool with a small learning curve, but strong added value in everyday life"](https://www.g2.com/survey_responses/tenfold-review-11877165)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165)

#### What Are G2 Users Discussing About Tenfold?

- [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do)
- [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase)
- [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment

### [C-Zentrix Contact Center](https://www.g2.com/products/c-zentrix-contact-center/reviews)

C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue

**Average Rating:** 4.3/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate C-Zentrix Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Call Routing:** 8.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind C-Zentrix Contact Center?

- **Seller:** [C-ZENTRIX](https://www.g2.com/sellers/c-zentrix)
- **Year Founded:** 2005
- **HQ Location:** Gurgaon, India
- **Twitter:** @czentrix  
444 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5b8710affb58198b02f05075183ba2f568718141604a42ee1aeaec13e36dcba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftowards-vision-technologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
173 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 45% Medium, 28% Large

#### What Do G2 Reviewers Say About C-Zentrix Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of C-Zentrix Contact Center, praising its intuitive interface and integration capabilities.
- Users value the **exceptional customer support** of C-Zentrix Contact Center, enhancing their overall user experience and satisfaction.
- Users appreciate the **comprehensive features** of C-Zentrix, particularly its voice product, chat, and integration capabilities.
- Users appreciate the **easy CRM integration** of C-Zentrix, enhancing their ability to manage more customers effectively.
- Users find the **easy integrations** of C-Zentrix Contact Center beneficial for enhancing customer interactions and efficiency.

##### Cons

- Users report **slow speed** during high call volumes, impacting response times and causing frustration with the dashboard performance.
- Users often face **lagging issues** during high call volumes, impacting response times and overall experience significantly.
- Users face **slow performance** with C-Zentrix, experiencing lag and downtime that hampers efficiency during high call volumes.
- Users face **system delays** during high call volumes, impacting response time and overall performance negatively.
- Users find C-Zentrix Contact Center to be **expensive** and lacking additional features, impacting overall value for money.

#### What Are Recent G2 Reviews of C-Zentrix Contact Center?

**["A good dialler for daily calling."](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682)**

**Rating:** 4.5/5.0 stars

_— Mohd Saif A._

[Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682)

**["Intuitive Dashboard Makes C-Zentrix Easy for All Users"](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218)**

**Rating:** 4.0/5.0 stars

_— Aditya R._

[Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218)

#### What Are G2 Users Discussing About C-Zentrix Contact Center?

- [What is C-Zentrix Contact Center used for?](https://www.g2.com/discussions/what-is-c-zentrix-contact-center-used-for)

### [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews)

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

**Average Rating:** 4.6/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate DialShree Predictive Dialer?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DialShree Predictive Dialer?

- **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab)
- **Year Founded:** 2007
- **HQ Location:** Gujarat, India
- **Twitter:** @elisiontec  
390 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33a0d700b8a311fd768c8dfe614374c22eafb51550dce75ec64f3dcee3868c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felision-technolab-llp&secure%5Burl_type%5D=linkedin_company_website)  
120 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Education Management
- **Company Size:** 79% Medium, 14% Small

#### What Do G2 Reviewers Say About DialShree Predictive Dialer?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **agent productivity features** , like call barging and whisper options, enhancing support during calls.
- Users praise the **responsive customer support** of DialShree, enhancing their experience and resolving issues promptly.
- Users value the **daily use** of DialShree for its effective call barging and excellent customer support assistance.
- Users commend the **dialing features** of DialShree, particularly the barge and whisper options for enhanced support.
- Users appreciate the **recording features** of DialShree, enhancing call management and agent support during conversations.

##### Cons

- Users experience delays when switching extensions, highlighting **dialer issues** that impact workflow efficiency.
- Users experience **time delays when switching extensions** on DialShree, affecting their efficiency and workflow.
- Users report notable **time delays** when switching extensions, affecting their overall efficiency with DialShree Predictive Dialer.

#### What Are Recent G2 Reviews of DialShree Predictive Dialer?

**["Support"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)**

**Rating:** 5.0/5.0 stars

_— Sanket S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)

**["Excellent Experience with DialShree Dialer – Highly Recommended"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)**

**Rating:** 4.5/5.0 stars

_— Mifta S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)

#### What Are G2 Users Discussing About DialShree Predictive Dialer?

- [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for)

### [CallHub](https://www.g2.com/products/callhub/reviews)

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

**Average Rating:** 4.8/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate CallHub?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CallHub?

- **Seller:** [CallHub](https://www.g2.com/sellers/callhub-b4d0a0b0-2029-47cf-9a69-3d15e0f35306)
- **Year Founded:** 2011
- **HQ Location:** Claymont, DE
- **Twitter:** @CallHub  
2,438 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1eecd1f966441810b94882034c2fd29c1eeeabe0cae063813f7640d3b07961f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallhub.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
212 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Political Organization
- **Company Size:** 74% Small, 23% Medium

#### What Do G2 Reviewers Say About CallHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **call recording feature** of CallHub for efficient call management and streamlined sales processes.
- Users value the **ease of use** of CallHub, enjoying flexibility without the need for extensive commitments.
- Users appreciate the **efficiency** of CallHub, streamlining call management and enhancing productivity seamlessly.
- Users value the **flexibility** of CallHub, allowing them to scale services without long-term commitments.
- Users find CallHub a **helpful dialing platform** for managing calls and sales while adding notes effortlessly.

##### Cons

- Users frequently experience **call issues** , including unexpected disconnections and echo, impacting their communication quality.
- Users find the **cost per minute high** and note that reporting features need significant improvement for B2B campaigns.
- Users experience frequent **connection issues** , including unexpected disconnections and call echoes, affecting their communication quality.
- Users experience frustrating **dialer limitations** with unexpected disconnections and echo during calls affecting communication quality.
- Users find the **cost per minute too high** , which may limit its value for budget-conscious businesses.

#### What Are Recent G2 Reviews of CallHub?

**["Good calling app for those wanting flexibilty"](https://www.g2.com/survey_responses/callhub-review-9212662)**

**Rating:** 4.0/5.0 stars

_— Norman P._

[Read full review](https://www.g2.com/survey_responses/callhub-review-9212662)

**["makes 100s of calls in minutes"](https://www.g2.com/survey_responses/callhub-review-10751335)**

**Rating:** 5.0/5.0 stars

_— Adrian C._

[Read full review](https://www.g2.com/survey_responses/callhub-review-10751335)

#### What Are G2 Users Discussing About CallHub?

- [What is CallHub used for?](https://www.g2.com/discussions/what-is-callhub-used-for)

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Similar Categories

- [Contact Center](/categories/contact-center)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.

While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm).

To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:

- Distribute incoming calls or manage phone number assignment for outbound centers
- Manage and store data related to calls, customers, and agents
- Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics
- Enable managers to track and monitor calls
- Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI)

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